B BRETT M.

LEONARD
- 8023 Nightingale Way, San Diego, CA USA 92123 -
PHONE: (858) 703-7014 - EMAIL: Brett.Leonard@WyndhamVO.Com

OBJECTIVE:

My aspiration is to assume a position of

challenge and responsibility where my experience in
the restaurant and hotel hospitality industry will have a
valuable application at your property as I continue my
education as a Hospitality & Tourism Management
major at Arizona State University. By surrounding
myself in a professional environment, I believe that I
can gain and contribute the full experience needed to
continue moving forward in the Hospitality Industry
under great direction at the Wyndham Phoenix Hotel. I
will bring a positive attitude to the workplace through
customer service and provide an outstanding work
ethic for this company in all ways morally, mentally,
and physically. I pride myself on the various leadership
roles I have held during my highly effective time in the
hospitality workforce, and I will use positive leadership
and my drive for success combined with the Wyndham
Phoenix philosophy of providing a positive environment
and a great sense of direction to both the staff and the
guests to make every guest experience beyond
exceptional.

PROFESSIONAL WORK EXPERIENCE:

Sunrise Hot Air Balloons, Inc.
Temecula Wine Country, CA
Ending Position: Ground Operations Supervisor
December 2004 - September 2007 (Full Time)
September 2007- Present (On Call)
Notable Events & Accomplishments:
- Created new marketing concept that boosted revenue.
- Temecula Balloon and Wine Festival 2004-2008.
- Various Private Functions for all clientele including various
celebrities.
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________
Pele’s Restaurants, LLC.
The Plantation House Restaurant at Maurice
Car’rie Vineyards Temecula Wine Country, CA
Ending Position: Shift Floor Manager
December 2004–2007
Notable Events & Accomplishments:
- I Learned how to be an effective restraint/operational
manager. I consider this to be one of my greatest
experiences in managerial development.
- Management Training and Development
- Logo and Print work, including menus flyers, etc. designed &
developed from scratch through my graphic design
experience.

United States Navy

United States Naval Academy/ Naval Officer
Training
Newport, RI / Annapolis, MD / San Diego, CA
Ending Position: Navy Midshipman
August 2006– May 2008
Notable Events & Accomplishments:
- I was one of only 300 persons in the nation accepted into this
program with direct concent and approval from President
George W. Bush in union with Congresswoman Mary Bono of
the United States House of Representatives.
- Served as my leadership training platform for the military &
civilian vocations.
- Served at Naval Station Newport in Newport, RI as well as
the US Naval Academy in Annapolis Maryland in the N.A.P.S.
Program for Leadership Development and Naval Officer
 Training.
- Multiple leadership training courses have given me invaluable
management skills that I continue to successfully utilize today.
- Hands leadership training aboard the USS Thatch (FFG-43)
and the USS Lake Champlain (CG-57) in real-world, stressful
environments for optimum workplace reliability, dependability
and efficiency.
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Hilton Worldwide Hotels and Resorts
The Hilton La Jolla Torrey Pines
San Diego/La Jolla, CA
Ending Position: Senior Guest Services Agent
September 2007– November 2008
Dec.2007 Embassy Suites SD / La Jolla
Notable Events & Accomplishments:
- August 2008 Hotel Employee of the Month (All Departments)
- 2007 Buick Invitational
- 2008 US Open Golf Tournament
- Tasked with being the private attendant for Multiple “A-List”
VIP’s during their stay
- Supervised Multiple Shifts as acting Manager on Duty (MOD)
- Hilton Brand Management Training at the Embassy Suites
San Diego/La Jolla for December 2007.
- AAA Four Dimond Property, Forbes Four Star Rated Property
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Hilton Worldwide Hotels and Resorts
Hamptonn Inn & Suites San Diego-Downtown
San Diego, CA
Current Position: Hotel Shift Supervisor / MOD
May 2007– May 2009 (Full Time)
June 2009–Present (On Call as Relief Supervisor)
Notable events & Accomplishments:
- Hilton Hotels Brand Management Training
- Supervised and evaluated Agents & Hotel Personnel
- Implimented many new ideas to create a more efficient
guest experience
Wyndham Vacation Resorts
Wyndham San Diego Harbour Lights
San Diego, CA
Current Position: Guest Servies Lead / Resort Shift
Supervisor
May 2009 – Present
Notable events & Accomplishments:
- Supervised Agents & Hotel Personnel during shifts
- Scheduling, Training & Auditing staff, New Programs.
 - Currently ranked as the #1 Wyndham Vacation Ownership
Property for Customer Service and resort performance with a
company of 98.6%
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Cohen Restraunt Group
Vin De Syrah Spirit & Wine Parlor
San Diego, CA
Current Position: VIPEvent Services / Security
Supervisor
September 2009 – Present
Notable events & Accomplishments:
- Supervise Loss Prevention Staff & Nightclub Personnel on
Weekends
- Escort and tend to VIP’s to ensure highest level of
satisfaction

EDUCATION & TRAINING:

High School:
Vista Murrieta High School

College:
US Naval Academy (NAPS)

Systems:
-Hilton Worldwide On-Q Front Desk Software
-Hilton Worldwide Systems and Procedures Certified
-Hilton University Certification
-Wyndham FOCUS Front Desk Software
-Wyndham Worldwide MAINFRAME Reservation
Software
-Wyndham Worldwide Systems and Procedures
Certified
-Microsoft Office - All Applications
-Adobe Illustrator
-Adobe Photoshop
-State of California Power to Arrest Certification from
the Beru of Security and Investigative services
-U.S. Navy Leadership Management & Development
Training
GUEST TESTIMONIALS:
__________________________________________________________________________________________________________________________________________________________________________

“You are clearly in the top 1% of all hotel front desk service
” in
representatives that I have met over the past 30 years
business.

“Brett, “Brett, “To Whom It May

Thank you for the I normally would not Concern,
excellent service and take time to respond I wanted to share with
kindness you provided us to this, but I have to the management team of
last tell you that The Hilton of Torrey
Night at the Hilton--an you are clearly in the Pines that Brett Leonard
especially meaningful time top 1% of all hotel took exceptional care of
for us as it was our wedding front desk service my boyfriend and I when
anniversary. The room representatives that I we stayed there 4th of
upgrade was magnificent, have met over the July
more than we could have past 30 years in weekend. Upon arrival,
imagined, and the service business. You did a we were warmly greeted
you gave us--from superb job - by Mr. Leonard and were
connecting us to personable, yet imediately upgraded to
the dining room executive efficient and ensuring the one-and-only
to the gift of a bottle of that I understood what presidential suite! It was
champagne, was you were doing, that I truly amazing, and when
terrific. In fact, all the staff had each of my needs my boyfriend and I
there was helpful, kind and met and left the hotel for a few
friendly. with a wish that I hours, upon our return to
In the end, we very much“Brett, would enjoy my stay. the suite, we were
“Hey Brett,
enjoyed You did Great
ourselves because a fantastic I go greeted by a lovely
job! will
Job - you
I will
of thenever forget wanted to thank you
friendly bottle of wine and a
how you made
service and fantasticpersonally
room. for checking me in, cheese-and-fruit-plate!
me feel so
Thank you again. and am glad you sent the We received star
welcome
-Jay Shore” upon email. I would be happy to fill treatment, a 10+ on a 1-
checking in!!! out a customer satisfaction 10
You were GREAT! survey. “Hi Brett,
scale! Thank you to
Thanks!! You did an Leonard
Brett amazing and job.
to I
Good luck in school,
And now -Richard” asked to switch from a King to
receiving an e- a Double and not only did you
mail “Brett, get a room that was ready at
makes La Jolla Thank you. I enjoyed that time, but you also had the
even more my stay very much. amenity moved.
special!!! See you next week! Many thanks and Mahalo!
Thanks again!!! -Melissa Vucijevic” Cheerful Regards,
Keep in touch, -Amy Vickerman”
Sincerely
- Sheryl &
Sam”
“Hey Brett,
Thanks for the kind email. My family and I definitely enjoyed our
experience at your
hotel. The front desk service was great. When I had to wait, I noticed
there was someone
on the other side making sure I was noticed and will be served as soon as
GUEST PERSONAL LETTER TESTIMONIALS:
LETTER WRITTEN TO HILTON G.M. FROM CO-WORKER:
PERSONAL ACCOMPLISHMENTS & PROGRAM EXAMPLES:
Employee of the Month – Hilton La Jolla Torrey Pines – August
2008
 US Congressional
Recognition
This award was Presented to
me by Congressman Darrell
Issa after being recognized by
The United States House Of
Representatives and The
United States Congress for my
National Academic Excellence
as a High School Student. I
was selected as “Student of
the Year” for 2005.

Guest Arrival Welcome

Letter
Development Project that I
designed & created. This
Program was implemented as
a Hotel standard operating
procedure and sent to every
guest that checked into the
Hilton La Jolla Torrey Pines.