ASSIGNMENT ON

SUBMITTED TO : Mr. TARUN

SETHI
SUBMITTED BY :
• Ms Kritika Kumar
• Mr. Raghav Monga
• Ms. Meenakshi
• Mr. Kaushal Kishore
A RADISSON HOTEL IN
UNITED STATES OF AMERICA
Type Hotel

Founded 1909

Headquarters Minneapolis,
Minnesota, USA

Key People Jay S. Witzel

(President and CEO of Carlson Hotels
Worldwide),
Bjørn Gullaksen(Executive Vice
President, Managed Hotels & Resorts)

Hospitality, Hotels and

Industry
Tourism
Products Temporary Residence
LOGO OF THE RADISSON
GROUP OF HOTELS AND
RESORTS
 HISTORY OF RADISSON
GROUP OF HOTELS

➢ Several years earlier, in Chicago, an

enterprising woman named Edna
Dickerson was running a school for court
reporters. One day she learned that a
distant relative, Albert Johnson, who
owned considerable real estate in
downtown Minneapolis, had passed away
and left her a large amount of money and
property.
➢ A short time later, while Ms. Dickerson was
in Minneapolis to collect her inheritance,
she met George Dayton and other
prominent Mill City business people, who
were convinced that a first-class hotel
would be a boon to all downtown
enterprise. They urged her to invest some
of her inheritance in the construction of a
grand hotel next to Dayton's store.
➢ Ms. Dickerson liked the idea, and

arrangements were made to develop the

new "Minneapolis Hotel Building:' as the
 facility was called on the initial blueprints.
The Chicagoan would contribute $1.5
million to its construction.

➢ The name "Radisson" was suggested by one

N.H. Owen, a member of the Commercial Club,
a Minneapolis business group that would
eventually occupy two floors of the new hotel.

➢ Owen borrowed the name from the great and

colorful French explorer, Pierre Esprit Radisson,
who had crisscrossed the Great Lakes area in
the 17th century.

➢ Owen believed that "Minnesota's forgotten

explorer" deserved some recognition-and how
better to provide that recognition than to name
the city's newest and grandest hotel after him.
Radisson Hotel Managers
1909-Present
Charles Owen, 1909-1910
Simon Kruse, 1910-1934 (Kruse and his wife Edna
Dickerson, built the hotel in 1909 and owned it until
1934)
Rueben Hood, 1934-1936
Dick Kitchen, 1936-1938
Ray Swanson and James Gormley 1938-1941
Joe Binns, (Binns was an out of town manager
hired by the Philadelphia Fedelity Trust Company,
which took over teh hotel from Simon Kruse in 1934.
Binns served as manager for only a feew months
during 1941)
Byron Calhoun, 1941-1947
Louis Kozell, 1947-1949
John Daniels, 1949-1950
Harry Calevas, 1950-1951
Don Clayton, 1951-1959
Lou Torok, 1959-1962
Bob Moore, 1962-1968
Stuart Gully, 1968-1973
Carl Schuster, 1973-1981
Roland Bauman 1987
John Kelly, 1987-1994
Paul Poto, 1994-
Radisso Hotel Owners
1909-Present

Simon and Edna (Dickerson) Kruse,

1909-1934
Philadelphia Fidelity Trust Company,
1934-1941
Tom Moore,
1941-1960
Tom Moore - Curt Carlson,
1960-1962
Curt Carlson,
1962-present ( Purchased 51-
percent interest in the
 INTRODUCTION

• Radisson hotels and resorts, one of

the worls’s leading, full-service global
hotel companies, operators, managers
and franchise more than 400 hotels
and resorts in 66 countries.
• Radisson IS focused on being
focused on being the hotel of choice
for today’s independent-minded
frequent business and leisure travelers
who want more control over the hotel
experience.
• Radisson Hotels & Resorts is a
worldwide chain of 435 hotels, with a
 total of 102,000 guest rooms, in 61
countries.
• The first Radisson Hotel was built in
Minneapolis, Minnesota in 1909, and
was named after the 17th century
French explorer Pierre-Esprit Radisson.

• The hotel was purchased by Curt

Carlson (1914–1999) in 1962, and is
still owned by his Carlson Companies.
Radisson competes with Hilton,
Doubletree, and Marriott.

• The majority of Radisson Branded

Hotels are located in the United
States.

• The company's headquarters are

located in Minneapolis, Minnesota,
where the first Radisson Hotel was
built.
• This building is also headquarters to
the parent company, Carlson
Companies. There are 359 Radisson
Hotels in the United States.
Radisson around the
world

1. Radisson Blu

• Radisson Blu, formerly Radisson SAS,

is the brandname for hotels outside
 the United States, including those in
Europe, Africa, and Asia.

• They are operated by Belgian hotel

firm Rezidor Hotel Group under a
master franchise contract with
Carlson.

• Carlson and Scandinavian Airlines

System (SAS), the Scandinavian
Airline, were equity holders of the
Rezidor Hotel Group, giving the
company its name.
• Since SAS withdrawal from the

collaboration, the name Radisson SAS

remained until February 5, 2009, when
it was replaced by Radisson Blu, which
 will be introduced gradually.

• Radisson Blu operates 158 hotels with

42 projects in development.

Headquarters : Brussels,
Belgium
Company Ownership: Radisson SAS
Hotels & Resorts is a wholly owned
subsidiary of the Stockholm-based SAS
Group.
SAS is owned partly by the three
Scandinavian Governments of Norway,
Sweden and Denmark and partly by the
private sector interests in these countries.
Staying in Style : Radisson SAS
Hotels & Resorts offer guests more than
20 different room designs to choose from.

The six latest room styles include:

Scandinavian – simple, spare, chic and

elegant.
Italian – handmade glass, Latin-flare and
high fashion.
Maritime – nautical themed, mahogany,
leather and brass.
High-Tech – chic, steel and the latest
lighting.
Oriental – decorated with Far Eastern
woods, rattans and artworks.
Ecological – clean, fresh, décor in natural
woods and fibres.

The Radisson SAS Hotels & Resorts

portfolio feature many distinctive and
stylish hotels that go against the common
notion of “cookie cutter” chain hotels.
Examples include:

• Radisson SAS St. Helen’s Hotel,

Dublin – A classic 1750’s manor
house set amidst landscaped gardens
in the rural outskirts of the city.

• Radisson SAS Royal Hotel,

Copenhagen – An established
landmark building opposite the
 famous Tivoli Gardens, within steps of
shops, restaurants and taverns.
• Radisson SAS Alcron Hotel,
Prague – A deluxe 1930’s Art Deco
building that was recently restored to
its former glory with crystal
chandeliers, Italian marble and “milk
glass” fixtures. The hotel features
high-ceilinged rooms with classic
period furnishings and all the modern
amenities.
• Radisson SAS Strand Hotel,
Stockholm – A traditional 1912
building refurbished to the highest
standards and located in the heart of
the financial district, a short walk from
shops, restaurants, theatres and
museums.

• Radisson SAS Palais Hotel, Vienna

– Housed in a former Viennese palace
 on the Parkring within walking
distance to the State Opera House, St.
Stephen’s Cathedral, museums and
shopping.

• Radisson SAS Hotel, Amsterdam –

Situated in the historic heart of
Amsterdam, in close proximity to main
tourist attractions, museums, theatres,
shopping areas and the business
district.

• Radisson SAS Portman Hotel,

London – Located in the celebrated
West End of London, in a secluded
corner of picturesque Portman Square
near Marble Arch, the hotel is within
easy reach of all the major commercial
districts and the famous Oxford Street,
 Regent Street and Bond Street shops
and theatres

FACILITIES IN A TYPICAL RADISSON

HOTEL
• All 241 guest rooms with air-
conditioning, cable TV, direct dial
telephone and mini bar.
• Health club with indoor swimming
pool, sauna, solarium.
• Fine dining in Bistro Arcade, serving

regional and international specialities,

awarded by the Gault Millaut Guide for
several years.
• Hotel bar featuring music and

international and exotic drinks. Happy

hour from 7-8 p.m.
MEETINGS CENTRE IN A RADISSON
HOTEL :
• 1,240 total m2 in 8 meeting rooms.
• Largest room: 500 m2
• Total number of breakout rooms: 5
• Video conferencing.
• Ceiling height in largest room: 2.4 m
• Business Centre.
 VISTAS OF A RADISSON BLU
HOTEL

1.Radisson Edwardian
Radisson Edwardian Story
Radisson Edwardian Hotels are a collection
of luxury hotels in prime locations in the heart
of London, Heathrow and Manchester.
• The Edwardian name
The Edwardian Era was the age of
innovation. Picasso and Matisse
transformed the art world. The Wright
brothers flew, Rutherford split the atom
and Einstein redrew the map of the
universe. In our industry, great hotels
reached new heights of luxury whilst in
technology, art and culture, new
perspectives on life were created - and so
the modern age began. For so many
reasons, that era provided the inspiration
for the name Edwardian Hotels.
• Company vision
Our company vision is simple - We want to
be the most admired company in London
and in Manchester.
This single idea colours all of our thinking and
gives focus to our plans.
➢ Our mission
On a day-to-day basis, we have a mission
to achieve and we express it in three
parts:
• 100% guest satisfaction, We have always
made a simple promise to our guests.
"If you are not satisfied with something,
please let us know, we will make it right
or you won't pay for that particular
service"

That has never changed - it never will. 100%

guest satisfaction is always our first priority.
• 100% employment engagement
• Currently Radisson Edwardian is ranked as
a top quartile global employer by Gallup,
which benchmarks us against world-class
businesses like Audi, Bank America,
Marriot and Toyota.
• We have always believed in full staff
 empowerment. This gives our guests
faster solutions - it also makes each role
more satisfying - where there is
responsibility in Radisson Edwardian there
is an equal measure of power.
• Positive cash flow, By satisfying our guests
and keeping every single team member
engaged will ensure that we will have a
positive cash flow.
➢ Our values
To achieve the guest satisfaction we aim
at, we need to live according to a strong
and very clear set of values.
Everything we do has one purpose:
➢Making people feel special, By this we
mean paying attention to our guests and
understanding them so well that we can
anticipate what they want and deliver it to
them before they have to ask.
➢ This is what makes people feel special -
this is what luxury service means at our
hotels. For two decades our staff have
been empowered and rewarded for doing
 just this.
➢ Luxury without pretension The Edwardian
experience is about a new kind of luxury
which makes you feel immediately
comfortable and never intimidated.
Traditional luxury hotels can be quite formal
and stuffy; the new designer luxury hotels can
have an artificial, pretentious air, where your
personal sense of style is judged - we believe
our guests enjoy and expect beautiful spaces
- but do not want to feel that they themselves
are on display, or cannot fully relax.
The minute you step into one of our hotels,
you are free to be whatever you want to be -
this is your space to enjoy and we'll take care
of you. It does not mean a laissez-faire
attitude towards service - far from it. The
service you will find here is natural,
straightforward, and professional - it is also
extremely friendly.
Radisson Partnership
• With Radisson as our partner, Edwardian
 benefits from worldwide marketing and
access to some of the best technology in
the industry.
• This serves both our colleagues and our
guests. Radisson in turn is able to offer
distinctive, luxury hotels in London and
beyond.
• Radisson's parent is Carlson Companies
Inc. - one of the world's largest hospitality
businesses turning over more than $22bn
each year and operating in 140 countries.
• Radisson Edwardian Hotels, therefore, has
all the advantages of private ownership
combined with the benefits of belonging to
one of the world's leading hotel groups.

Rewarding Travel Agents

Radisson Edwardian, Radisson Hotels and

Resorts, and Radisson SAS are the only
hotel companies to offer a patented online
loyalty programmer for travel agents
called 'Look To Book,' which allows them
 to automatically earn points toward
valuable merchandise and incentive
awards in return for booking any Radisson
hotel. This exclusive, highly successful
programme includes travel agents in 106
countries worldwide. It is one of the
company's showcase programmes for
providing business support to its hotels.
• E-commerce Leadership

Radisson Edwardian's web site offers

many advantages to our customers. An
enhanced reservation process and online
personalisation features helps more web
users shop for a hotel, make or change a
reservation, or plan an event at any
Radisson Edwardian Hotel.
RadissonEdwardian.com offers more
search flexibility with less repeated steps,
and retains booking preferences, making
the overall online reservation process
more efficient and easier to use.
A Brochure OF Radisson
Edwardian Hotel

Catering in An Radisson
Hotel
The following food can be ordered direct from
the Radisson SAS or using the fax back form
in Appendix B.

CATERING:
Bearkfast/pastries
Croissants with jam and butter
Pastries
Assorted muffins
Fruit basket for 5 people
Cereals
All the above with yoghurts, cheeses, meats,
nuts, dried fruit, fresh fruit – (Continental
Breakfast)

A selection of goodies which will include

some of the following:
Grilled ciabatta with tomato, pesto and
mozzarella
Artic bread with shrimps and dill
Cured Ham and rocket wrap
Spinach wrap with tuna and capsicum
Marinated chicken on focaccia
Roast beef and tomato on focaccia
Cottage cheese and sliced artichoke on
focaccia
Smoked salmon and crème fraîche crostini
A selection of cured meats and
condiments
Prawns wrapped in filo pastry
Lamb kofta with tomato and sage ragout
Grilled Beef and capsicum pepper skewer
Vegetable spring roll
Fried paella balls
Chicken saltimbocca
Chicken satay
Crab cakes
Skewered lamb meat ball, yoghurt and mint dressing
Shrimps with dill and mustard dressing
Platter of Italian meats
Caesar salad
Rocket and parmesan salad
Strawberry tart
Chocolate cup with mango mousse
Mocha crème brûlée
Chocolate mousse
Fresh fruit salad
Cold
Roast Beef and Fresh Horseradish Wrap
Classic Bruschetta
Gravalax and Dill Mustard Sauce
Scottish Smoked Salmon, Chive Scrambled Egg
Norwegian Shrimps, marie rose sauce
Slivers of Aylesbury Duck, cranberry Jelly
Tartlet of Italian Meats and Shredded Capsicum
Roulade of Smoked Salmon and Cream Cheese
Basil Crostini, Parma Ham and parmesan
Millefeuille of Marinated Chicken, Saffron and Tarragon
Dressing

Hot
Filo Wrapped Prawns with Chilli Jam
Vegetable Spring Rolls
Chicken Satay
Fillet of Beef and Capsicum Kebab
Lamb Samosa with Mint Raita
Vol au Vent of Lemon Chicken and Wild Mushrooms
Breaded Plaice Goujons, Tartar Sauce
Mini Baked Leek and Goats Cheese Quiche
Oak Smoked Chicken Winglet, Barbecue Sauce
Pitta bread with hummus dip

A Radisson Hotel in INDIA

Radisson Hotel Noida

The Radisson Hotel Noida Is centrally located
in the business and leisure district of the NCR
of Delhi. With Contemprory Architecture,
Warm hospitality and convenient location, this
hotel is surely a pleasure to both business and
leisure travelers.
The first and only five- star hotel in Noida,
Uttar Pradesh. Strategically located in Noida
Upscale sector -18 shopping district.

Reception
➢ RADISSON provides a 24 hours reception
service
➢ At Radisson there was a array of
experienced and qualifies receptionist to
handle the customers.
➢ They Worked In a batch of three that at
any time the entire three receptionists in
the front office for the convenience of the
customers.
➢ They Also Engage the stuffs to ensure the
best service possible.

➢ Dressed In “PINK”, the receptionist act as

a guide, a friend, a counselor to the
customer.

➢ They used laptops and telephones to

manage the accounts and to handle the
queries or to provide services to the
customers.
 ➢ The quality services provided by the
receptionist at is very quality oriented.

Radisson made the customer feel at a peace.

The customer knows that there is always
someone to look into his needs. This Aspect of
services in Radisson accounts for the high
satisfaction among its customers.

ROOMS AT RADISSON

There were 115 accommodation rooms for

visitors in Radisson. All of them were Spacious
and attractively decorated. The rooms were
differentiated on two major criteria’s.

SPACE
FACILITIES PROVIDED
The Rooms were categorized as follows :
superior, deluxe, club, crescent, Terrace,
executive and president suite.

However the superior deluxe and club rooms

were the same in area the visitors of the
presidential suite were provided in superior
servies and the most spacious rooms in the
services provided inside the rooms were as
follows :

➢ BAR: With an array of cocktails like

Bacardi, Gilbeys, Smirnoff etc.
➢ Coffee and Tea Maker to provide the
ease of the making it according to
their own preference.
➢ Hairdryer.
➢ Iron and an ironing Board.
➢ Television facility with 36 domestic
channels and 8 international channels.
➢ DVD players and a variety of video
tapes were provided for entertainment
and relaxation purposes in the
executive and presidential suites.
➢ High Speed Internet facility was
provided.
➢ Telephone with speaker facility.
➢ LG refrigerator
➢ Smoke detector.
➢ Hitachi Split Air-conditioners were
provided: the number of AC’s
depended on the size of the room.
➢ Two newspapers –Times of India and
Economic Times were catered to all
the rooms. Apart from this some
magazines were also there for the
spare time.
➢ The Room was decorated with antique
pieces and scenic paintings.
➢ The Position of the rooms was such
that it allowed sufficient sunshine to
come in.
➢ The wall color as well as the color of
the bed sheets were complementary to
each other and were such that it
provided solace to the visitor.
➢ The Floor of the room as well as the
bathroom was clean and completely
dry to make sure that it was not
slippery.
➢ The Temperature of the Room could de
attuned according to the individual
need of the guest.
➢ For ensuring the health of the
customer flower pots were kept at
each table.
➢ The bed and the beddings were
provided were comfortable enough.
➢ Last but not the least, There were
special rooms and facilities for
handicapped and unprivileged people.
Restaurant.
• Human Aspect of a service sector industry
sets it apart from the production sector.
The inherent quality of a product and also
its physical outlook attracts the customers
it.
• But when it come to service the approach
is totally different. Through its service, I .e
the quality of service provided, an industry
in the service sector, tends to retain as
well as create a customer.
• The service has to be made tangible in
this fashion.

A VISIT TO A RADISSON
This is the first of our experience from entry
to exit a RADISSON’s Restaurant. The
Whole Experience is below:
➢ The Entrance made us forget that we were
there with the sole purpose of completing
an assignment. It made us feel that it is
surely going to be a memorable
experience.
➢ The entrance finished in glass and wood
wore the majestic look. The warm
welcome by the man at the gate give a
feeling of being comfortable and wanted.
➢ One look and we all had the same opinion
“it was the beginning of a new experience
and delight”, the overall ambience
increased our curiosity. Had not the waiter
approached all of us and would have been
still admiring the creation in that
awestruck fashion.
➢ It was our luck that we got a table in the
corner. To begin the experience, let us
talk about the lighting. The whole area
was dimly lit with a royal look, but bright
enough for everyone to see properly.
➢ The positioning of the bulbs was
strategically planned. The bulbs were
placed in such a manner that it reflected
the light shades of the walls.
➢ The chairs and table had wooden finish.
The tables were arranged to cater to the
customer’s needs i.e. buffet and sitting
arrangement.
➢ The Buffet had a flat table with expensive
copper, steel and glass cutlery.
➢ The sitting arrangement had planned
arduously keeping in mind the customer
comforts as well as taking care of the
economic aspect of pace.
 REFERENCES
• http://www.carlson.com/home.
html
• http://www.hotel-
online.com/find.html
• https://sas.radisson.com/reser
vation/secure/adjustment/hom
e.do
• http://radissonsas.co.uk/
• http://www.wikipedia.org
• http://www.google.com/
• http://commons.wikimedia.org
/wiki/Category:Radisson_Hotel
s_%26_Resorts