Presented at 7 th World Environment Education Congress 9 th to 14 th June, Marrakech (Morocco)
Authors Sharma Pramod Kumar, Programme Coordinator, Paryavaran Mitra programme, Centre for Environment Education and PhD scholar at Calorx Teachers University, Ahmedabad Sinha Ritesh, Sr. Programme Manager, CSR&RR, ArcelorMittal India Gregory Annie, Programme Officer, Paryavaran Mitra programme, Centre for Environment Education, India
1 Abstract
Making Environmental Education Work: An Analysis of Action in Performing Schools
The Paryavaran Mitra (Friend of Environment) programme with an outreach of 219888 diverse schools in India. The programme offered in 15 languages, linked to local curriculum and is implemented with 160 partners ranging from UN agencies, education departments and grassroots organizations. It strengthens the recent policy changes introduced, like compulsory EE, project based learning and continuous and comprehensive evaluation. The paper shares the learning outcomes and context of EE through analysis of 92 reports which were received as nominations for the annual awards in October 2012.
Key words: - Project Based Learning, Policy, Partnerships, Learning Outcomes, Resource Mobilization, Environmental Education in School.
2 Acronyms MoEF- Ministry of Environment and Forests EE - Environmental Education ESD - Education for Sustainable Development CEE - Centre for Environment Education GEF - Global Environment Facility SGP - Small Grants Programme PBL - Project Based Learning RWH - Rain Water Harvesting 3 Background a. Context of EE/ESD in India In India, historically and culturally, social values and attitudes have been to live in harmony with the environment. The ancient writings reflect the recognition that all life on the earth-human life included is intimately dependent on the quality of the environment. These also talk of the human as a modest being in this larger system, and the need and responsibility to protect it. The Indian constitution captured much of these deep-rooted values and further strengthened them by giving responsibility to its citizens to protect the environment. The constitution of India enjoins the state to "take measures to protect and improve the environment and to safeguard the forests and wildlife of the country"(Article 48 -A).
It also makes it a "Fundamental duty of every citizen to protect and improve the natural environment including forest, lakes, rivers and wildlife and to have ecological compassing for the living creatures" (Article 51 A (g)).
India is among the few countries in the world where teaching and learning of Environmental Education is compulsory at all levels of formal education. This was an outcome achieved in December 2010, when the Public Interest Litigation (PIL), (Writ Petition (Civil) No. 860 of 1991) filed by Shri M C Mehta in 1991 in Honorable Supreme Court for compulsory EE was deemed fully disposed off based on the Affidavit (October 2007) submitted by National Council for Education Research and Training (NCERT). This Affidavit is a key document outlining the sequence of relevant events subsequent to the PIL up to proposal for how Environmental Education (EE) may be transacted from Standard I to XII. It was drafted after detailed discussions between Shri M C Mehta the respondent, NCERT and the experts appointed by NCERT. The affidavit was in response to matter pertaining to the Supreme Court order dated 2-11-1991 which stated, We accept on principle that through the medium of education, awareness 4 of the environment and its problem related to pollution should be taught as a compulsory subject. In compliance of this, on 24-12-2003, the NCERT prepared the model syllabus of environmental Education. On 13th July 2004 the Supreme Court directed that the syllabus prepared by the NCERT for Class I to XII shall be adopted by every state in their respective schools. It further directed that NCERT be appointed as a nodal agency to supervise the implementation of this Courts order. Compliance to Supreme Court order is mandatory and desirable, and applies to all states and Union Territories (in fact, it is one of the few things that apply to all education in India). NCERT clarified that in order to have compliance; a separate subject is not a necessity. It can be done through infusion, in science, social studies, mathematics, language and other subjects, and/or through a separate subject. It does however have to be part of the compulsory curriculum. Infusion was taken to be a suitable approach as the subject of environment permeates all subjects and requires lots of cross linkages. At the same time, EE requires that we pull together knowledge and experiences from a very wide variety of situations and subjects, to bear upon a single problem. In order to support effective infusion there was a need to create the time and space for integration, and suitable assessment systems. There were considerable deliberations on how infusion of EE could be made effective and how it could be measured. The decision on infusion approach was also an outcome of the nationwide process setup by MHRD in 2004 towards the development of the national curriculum framework. This included the setting-up of a national steering committee and 21 national focused groups. One of these was a focused group on Habitat and Learning. In substance and spirit, this group was to look into the area of EE. The group delineated the objective of EE as, The main focus of EE should be to expose students to the real-life world, natural and social, in which they live; to enable them to analyze, evaluate, and draw inferences about problems and concerns related to the environment; to add, where possible, to our understanding of environmental issues; and to promote positive environmental 5 actions in order to facilitate the move towards sustainable development. To achieve these goals, the curriculum may be based on:
Learning about the environment Learning through the environment Learning for the environment
The Group recommended a systematic infusion of components of EE into the curricula of all disciplines while ensuring that adequate time is earmarked for pertinent activities. It is in this context, that NCERT initiated in 2005 the process of development of the syllabus, and textbooks based on this for all subjects for all the levels of school systems. As per NCF 2005 the NCERT has recommended the following systems in the context of EE; a. Classes I and II EE concerns are transacted through activities. b. Classes III to V EE is being imparted through a subject namely EVS (Environmental Studies) c. Classes VI to X Follows infusion approach for EE. 10 percent of assessment of grand total is based on EE. d. Classes XI and XII Projects infusion in electives and General Studies. 50 marks based on core syllabus and projects. Project based learning has been recommended from class VI to XII. 6 b. Paryavaran Mitra Programme The Paryavaran Mitra programme is visualized with a vision to extend ESD across the country and bring together the experience of more than 25 years of CEEs working with the school systems and emerging needs of compulsory environmental education. It is developing as the flagship school programme that brings together experience in an activity based learning approach in ESD. The introduction of compulsory environmental education at all level of formal education in India with project based learning at its core offer a great opportunity to collaborate with various stakeholders and support them.
The programme at national level is a partnership between Centre for Environment Education, Union Ministry of Environment and Forests (MoEF) and ArcelorMittal, India. The programme started in 2008 with the Pick Right campaign when the World environment day (WED) theme of CO2 : Kick the Habit was changed to CO2: Pick Right. The Pick Right Campaign generated awareness on climate change issues and the right choices for sustainability and demonstrated that such a programme could be undertaken at a scale that would make a difference. By reaching out to 200000 schools it was arguably the largest effort anywhere to introduce the concept of climate change and basic action for sustainability at the school level. The campaign kit was designed to generate interest and curiosity in children and touched upon climate science as well looked at simple actions one can take in the path to sustainability. The campaign was conducted in 15 Indian languages. While the kit was distributed in 200000 schools, the trainings involved sensitizing master trainers and NGO personnel to take the programme to schools. The project in the first phase created a network that could be used to reach out to schools involving the joint efforts of the National Green Corps network of MoEF, the GEF-SGP network and schools directly in touch with CEE State offices.
The success of the campaign and the interest of partners led to the development of the programme with a vision of developing a cadre of young champions of the 7 environment and climate change. The Paryavaran Mitra meaning Friend of Environment was thus conceptualized and built on the CEEs 25 years of experience of developing and implementing school programmes. The programme demonstrates transformative education for environmental leadership for students through curriculum-linked activities and action projects for positive change in behaviour and action, taken at individual, family, school and community levels.
The programme launched on 24 th July 2010 had following goals and objectives to be achieved in a project mode by 2013:-
Goal
To create a network of 20 million young leaders, from schools across the country, having awareness, knowledge, commitment and potential to meet the challenges of environmental sustainability at their spheres of influence.
Objectives
1. To inculcate required attitude and values towards environmental sustainability. 2. To prepare students to remain in society as environmentally responsible citizen. 3. To build skills and understanding amongst students on environmental sustainability through hands-on experience in their immediate environment. 4. To raise awareness and understanding of the issues relating to environmental sustainability amongst teachers/educators/NGOs, and to enable them to facilitate students to be a Paryavaran Mitra. 5. To provide schools with access to theme-based, customized material on sustainability education. 8 6. To create networks and platforms for sharing of knowledge and experiences. 7. To develop and reinforce partnerships for maximization of impacts.
The journey so far (July 2010- May 2013)
The programme has so far been able to reach out to about 219, 888 schools in India, and has created strong networks among schools which facilitate peer learning and local problem solving. Opportunities are sought through innovative partnerships to capacity build teachers and students in project based learning and continued assistance is offered by CEE offices through direct contact and campaigns and events to implement action projects, and demonstrate educational and environmental Handprint 1 (a symbol of positive action towards sustainability).
The key achievements till April 2013 are summarized in Table 1.
1 The Paryavaran Mitra programme is centered on the concept of Handprint. Handprint is the symbol, measure, and commitment of positive action towards sustainability. While the Footprint is a measure of human pressure on earths resources, the Handprint is a measure of what we can do individually, and together, to restore the balance between consumption and the planets carrying capacity.
9 Table 1: Summary of achievements till April 2013
Activity Achievement Schools enrolled/outreach 219,888 have received a educational materials Orientation and trainings 20843 teachers, 1000+ master trainers, 120 NGOs, and 162,063 others (including students and general public) 165 partners Govt: 53 (Pollution Control Boards, Education departments etc) NGOs: 79 (Environmental NGOs, and training organizations) Partnerships Others: 33 (Knowledge partners, UN bodies) Material Developments A project guide : Explore, Discover, Think, Act booklet, along posters on the five themes in 15 languages distributed to 219888 schools. Curriculum Teachers Handbook developed and disseminated in English. Tans-adaptation is in process. Events 5 International/National and 8 Regional and various state and district level events for sharing & learning have been oragnised. Media Paryavaran Mitra website www.paryavaranmitra.in (128,621 visits since 24 July 2010), Facebook Profile and Page Paryavaran Mitra explaining the details of the programme developed and widely used across the country. Available in Hindi and English on You Tube. DLA newspapaer covers the theme of the programme fortnightly. Extensive coverage of different events and campaigns across the country. Film documenting on Young Leaders for Change available on You tube. Paryavaran Saathi 302 registration in a volunteer programme opportunity for helping schools Lead School 103 Model Schools registered till that mentors nearby schools Project recognized as one of the best practices globally by UNESCO in ESD and International Business Leaders Forum, London, 2012. Highlighted in CSR Europe event, Brussels, 2010 Recognitions Highlighted in Convention on Biodiversity, India, 2012
10 During the first three years of implementation the programme has been able to establish itself as lead programme for Environmental Education and Education for Sustainable Development. The programme as a network has generated lots of interest amongst stakeholder to add value to their programmes in India.
Graph 1 shows the interest generated by the programme amongst stakeholders when benchmarked with some similar programmes targeting students in schools using Alexa website ranking.
Graph 1 : Benchmarking Paryavaran Mitra
Since its launch in 2010, there have been considerable learnings like, a demand driven approach with tangible incentives works better than a supply based strategy. Also the first phase has given us an insight into the need for segmentation of target schools and differential approaches of engaging schools based on the outcomes. One of the major learnings that have emerged from the three years experience is that there is a need to have differentiated strategies for optimizing results with strategic deployment of available resources human, fund and material. It is equally important to have a critical mass of schools that can be role models to other schools and create demand for quality EE/ESD. This calls for actively identifying schools with motivated teachers and continuous engagement with them through different means visits, phone, social media, trainings, events etc. 11 The programme from academic year 2013-14 encourages schools to qualitatively enhance Project Based Learning (PBL) and share their experiences. The focus now is to recognize exemplary work done through the Paryavaran Mitra Puraskar (Paryavaran Mitra Awards). The annual award is presented to schools, teachers, students, districts and states of India for efforts in environment education and education for sustainable development through curricular classroom activities and action projects. This strategy builds on the participation. Some states had used as an integral part of their implementation during first 2 years and the same was incorporated at national level in 2012.
c. Paryavaran Mitra Puraskar The programme while rolled simultaneously across the country with more or less similar resources had different level of enthusiasm and participation. From the review of the experience it was emerging that an incentive is required to encourage schools to share their work/reports and catalyze action.
A national award was announced that involved nominations form CEE teams across the country. The nominations were sought in following categories:-
1. Best school 2. Best district 3. Best Student
Every state was asked to nominate maximum 10 schools and 2 districts. The table 2 summarizes the nominations received. The best student was identified from Young Leader for Change initiative 2 .
2 Young Leader for Change is an initiative under the Paryavaran Mitra programme that involves the students directly in action projects lead by them in their context. These students are mentored by a team at CEE along with their teachers and parents for a period of 7-8 months. 12 Table 2:
Region State/Union Territory (No. Districts) Nominations Received School District South Andhra Pradesh, Karnataka, Kerala, Tamil Nadu, Andaman & Nicobar Islands, Lakshdweep, Puducherry 13 7 West Gujarat, Rajasthan, Dadra & Nagar Haveli, Daman & Diu 9 4 North East Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, Tripura 18 0 North Uttar Pradesh, Bihar, Punjab & Chandigarh 3 1 East Jharkhand, Orissa, West Bengal 16 2 Himalaya Jammu & Kashmir, Uttarakhand, Himachal Pradesh 10 1 Central Chattisgarh, Goa, Madhya Pradesh, Maharashtra 19 2 Delhi Delhi and Haryana 4 0
92 17
The nomination for the school category asked for the detailed report of the school and a nomination form filled by CEE team managing the activities in the State. This was in addition to the regular reports submitted by schools in a 2 page format/template as part of the regular reporting in the programme. The entire process of announcement for nomination and finalization of winners was completed in a period of 45 days. Sufficient time was not available for the schools to initiate and complete a project and hence nominations were restricted on the reports of the existing work being done. The criterion also was a limitation for the CEE team nominating schools as this was the first time a tool was being used to assess the school reports. We got a feedback that this made them review their performance and capacity built them to assess the outcomes of action projects being done by schools. 92 nominations were received for best school awards with details filled by CEE staff on the following criterion:-
Innovativeness/creativity in the actions done by the school 13 Involvement of the children Activities done in Club or whole class/school Scope of the action time, space, impact Outreach to the community Learning outcomes from the projects Linkages to curriculum Sustainability and replicability of action Mobilization of Funds and other resources, information, etc. Dissemination of the project impact
The nominations were reviewed by a committee and were clustered in 3 categories on following criterion:-
Category A-
1. Schools that have done action projects in all the five themes 2. Quality of action projects on the above criterion with at least 3 projects having measurable impact
Category B
1. Schools that have action projects in 3 themes 2. Quality as per the nomination criterion. 3. Other themes covered as awareness activities
Category C
1. Less than 3 action projects and/or 3 themes covered 2. More or less activities related to raising awareness like debate, essays, rallies around environmental days.
14 Only the reports in category A were presented to the Jury for identifying the 3 best schools. Table 3 provides the details of no. of schools in each category from different regions.
Table 3: Schools categorized on their performance
School Region Total Nominations Category A Category B Category C Urban Rural Urban Rural Urban Rural Urban Rural South 2 11 2 9 0 2 0 0 West 7 2 2 0 4 1 1 1 North East 2 16 1 1 1 0 0 15 North 2 1 1 0 0 0 1 1 East 3 13 1 3 1 2 1 8 Himalaya 3 7 1 0 0 0 2 7 Central 9 10 2 0 2 7 5 3 Delhi 3 1 0 1 1 0 2 0 Total 31 61 10 14 9 12 12 35
The above nominations agree with our overall observations over the period of two years of implementation of the programme.
1. Overall the rural schools have done better action projects as compared to urban. The reason could be more number of rural schools as compared to urban schools. Also, it could be a limitation of nominating team as they did not have sufficient time. This will need further analysis. 2. The southern states have gone beyond the awareness generation activities to involve students in action projects as compared to other regions. The PBL has more depth as rural schools have done a better job 15 as compared to urban schools. This aggress with our observation and reviews during field visits, campaigns and other programme activities. 3. All the winners i.e. 3 Best schools were rural schools and the reason was diversity of activities, better outreach and impacts had tangible benefits o the stakeholders. 4. The range of activities being done by rural schools is wider as compared to urban schools. Rural schools take up issues/problems they have in their context and have more outreach to community. The analysis of activities and their mode of involving students and outreach are summarized in Box 1 and Box 2.
Box 1 Types of Activities
Environmental Education Actions:
Urban Schools Biodiversity and Greening: Plantation, bird nest installation, medicinal plants and awareness rallies, bird enclosures facilitating observe bird behaviour, rescuing strayed animals, monitoring sparrow nos. before and after installation of nests and feeders, kitchen garden and produce used in the hostel mess. Energy: Audit, rally, signage around school for energy conservation, Pollution Under Control tests for vehicles Waste: Waste segregation, dust bins installation, best out of waste and used in school, food wastage campaign, reduce water wastage, textbook hand-down, Paper bags made and distributed among local small shops. Water and Sanitation: Rain water harvesting, Clean up of drain Culture: Street play, road show, safe festival, heritage walk, safe festival drives, Talk to the principal on eco-friendly building design. Rural School Biodiversity and Greening: Plantation, medicinal and vegetable garden, 16 Tree plantation to prevent soil erosion and changes in the river path, bird observation and nesting building according to behaviour, study on the impact of a mobile phone network tower on local biodiversity, live fencing watered daily and maintained by students and teachers, Medicinal plants project & seed bank (paddy), plant nursery, flora and fauna identification. Energy: Energy Audit, CFL bulbs installation, electricity consumption reduction, survey about cooking gas cylinders vs. solar energy use for cooking, use of waste biomass on rural stoves, Waste: Waste segregation, Waste recycling, composting, Nests making, book bank to distribute old books to students, collection of waste from temples, paper recycling. Water and Sanitation: Water harvesting RWH, and waste water diversion to plants, soak pits, reduce water pollution in village ponds, fixing leaking taps. Culture and Heritage: Eco friendly festivals, rallies on environment themes, Elayonam (focusing exclusively on leaf vegetables and traditional food items based on them), Curry Koottam (competition for womens self help groups to prepare leaf based traditional food items), eco-friendly festivals, drama team
Box 2 Mode of involving students and Outreach
Urban Schools Most of the activities conducted by the school were also carried out in the house holds of students. Most activities in Eco-Club mode and increased awareness on issues for students. All students involved in the eco-clubs in the school. The activities done in the school are spread to the community in many innovative ways of multiplying the messages; some messages include Energy conservation, organic farming, safe and eco-friendly festivals. Rural School 17 All students involved in activities and take ownership to sustain projects. Schools reach out to the community in that they raise awareness; ask for ownership of projects and the village governance structures fund the projects in the school. Teachers use the projects to teach and learn for students and connect very well to the curriculum and thus students connect everyday learning with real life issues in the village environment. Whole school, projects carried out with the help local organizations by means of both funding and continued support to sustain projects by means of ownership. Teachers using the projects as live laboratories to ground concepts in the outdoors. All messages are taken to the community and get the support of local authorities.
d. Learning Outcomes
The reports and the nomination forms report range of learning outcomes from the experiences schools had while doing the action projects. The 5 themes have helped broaden the horizon of thinking and actions and this has been most reported outcomes from programme partners and teachers. The teachers have reported that the students have now become more responsible towards environment with evidence like, a group of people came to their school and were littering so the students picked up the packets and threw it into the dustbin. The increase in knowledge has helped with the eagerness and confidence to convey the word to conserve to a wider audience.
The skill and knowledge of specific aspects have been highlighted more in reports. Some illustrations of the comments are listed below, the students are aware of the medicinal plants and what are the uses. students have generated more respect towards medicinal plants and have considerable knowledge of those plants. Thus the traditional 18 knowledge of using the plants directly for curing the sick people in India will remain intact. the students have full knowledge about the process of plantation and its importance. Students decide where and what plant is to be planted which shows the knowledge of the students regarding the environment. students know how to collect the data and present it to the different schools and how to measure impact. students have also forced their parents to cultivate the paddies at their home after the programme of paddy cultivation was undertaken by the school. there is an increased concern among the youth related to the environment and the human beings around them. the knowledge of students have increased on what are the different ways in which water can be saved and they themselves find the way out to save water. their interest in the subject is also increasing. With interest, passion also increase and hence the students are now passionate about the conservation of environment and they think that now its their duty to find innovative way to solve the issues regarding environment. students are demanding the CFl bulb at home. students now anticipate and they themselves make a change in the environment in which they are living. action projects have drawn the interest amongst students to observe their immediate environment. Students have started thinking green by being conscious about judicious use of natural resources, energy and water in specific. The above statement in the reports, nominations and follow-up telephonic calls shows that the schools are able to influence different domains of environmental learning. An assessment of students learning outcomes would help to understand the achievement in different domains and report. Box 1 clearly shows that the rural schools work with wider range of issues and hence provide more 19 opportunities for students engagement. An urban school seems to engage students in a club mode as compared rural schools, where it is observed that the entire school participates. Higher student strength in urban schools as compared to rural schools could be a reason but needs more in depth research.
A committed and passionate teacher seems to be the key for such wonderful work being done by the schools. Profiling these teachers would be an exciting exercise, these usually are first to respond to any opportunity for engagement in campaigns, events etc. organized under the programme. This could also have facilitated their nomination. Language and internet connectivity is not a barrier as a network of partners and CEE Offices are able to facilitate communication.
The Puraskar valued the process but also the impact being created in the environmental issue.
e) Conclusion
The first Paryavaran Mitra Puraskar helped us get a better insight into the work being done by the schools. It helped achieve the following outcomes:- A set of criterion applicable to assess the environmental education at school level. Capacity built the team at grassroots to communicate what we want you to achieve under the programme. Case studies that have helped schools to benchmark their work. Gave us an clarity on capacity building needs in the Project Based Learning. Design the recognition based programme for 2013 that facilitates Project Based Learning and motivates the schools to share their work.
20 In 2013 the focus is on creating more schools with better capacity to facilitate learning outcomes through Project Based Learning.
Impact = Spread in terms of Numbers (Breadth) X Intensity of learning opportunities (Depth)
Based on the analysis and learnings, the Puraskar would be announced through an event in June/July. Following categories and criterion for the awards are being planned:-
1. Best State criterion could be no. of schools actively participating in the programme, involvement of various stakeholders, contribution in terms of various resources etc. 2. Best District (3) no. of school actively participating in the programme, involvement of various stakeholders, events/programmes organized, diversity and innovation in actions, no. of teachers trained in Paryavaran Mitra methodology etc. 3. Best School (5) Internalization of Paryavaran Mitra methodology, range of handprint activities of the school, involvement and role of students and other stakeholders at school level, sustainability and impact of the activities, linkages to the community etc. 4. Best teacher (10) Quality implementation of activity based pedagogy, evidence of the learning outcomes, leadership in involving various stakeholders 5. Best (10) Evaluation of the projects implemented as part of young leaders for change.
The project implementation period would be from June/July to October/November. The awards would be given at state and national level.
21 The various schools projects/programmes of CEE provide an opportunity to contribute in terms of quality aspects in different ways. The Intensity of engagement at the school level would be achieved through following measures
1. Teaching learning materials to suit the needs of diverse context/theme. 2. Showcasing and sharing of case studies/best practices through various media including events and conferences. 3. Engagement of the schools though different campaigns to facilitate momentum and communication a. Water :- World Water day and World Wetland Day b. Biodiversity and Climate Change :- Earth Day c. World Environment Day d. Energy :- Power Count Challenge e. Culture and Heritage World Heritage day, Holi f. World Ozone Day
4. Capacity building of teachers and students. a. Paryavaran Mitra Schools for Change project with Regional Institute of Education, Ajmer b. Young Leaders for Change initiative
5. The programme is curriculum based with focus on class 6 th to 8 th but through various projects is providing various options to the schools. A greater synergy between various programmes and over all goal of Paryavaran Mitra can help. There is a need to ensure that due credit is given to the partners engaged/supporting CEEs programmes and at the same time ensuring that the linkages to larger goals. Some of partnership creating the opportunities are detailed below:-
a. International Programmes in India i. Young masters Programme 22 ii. Global Communities for Sustainability Project 1600 iii. ESD Expert Net iv. Foundation for Environmental Education Eco School programme v. TUNZA (Eco-generation) vi. Regional Initiative for Climate Change (RICE)
b. National and Regional Programmes in India i. Green teacher diploma ii. Camping programmes iii. Anandshala iv. Cool calculator v. National Green Corps vi. River dolphin education programme
c. State/Local level i. Children Forest Programme ii. Prakriti Bus iii. Srushti Mitra Awards iv. Environment Service scheme v. Western Ghats special Eco Club scheme vi. Media coverage through DLA
23 References
Sarabhai, K. V., Raghunathan, M., Jain, S., (2002), Occasional Paper Series-08, Centre for Environment Education
NCERT, NCERT Affidavit (03-12-2010), Retrieved from http://www.ncert.nic.in/recent/env_edu.html
School Reports, Retrieved from www.paryavaranmitra.in
Sharma, Pramod Kumar., (May 2013) School Forum Volume 5 No. 5, Ahmedabad Management Association Retrieved from www.amaindia.org
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