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Dont Lose Your Cool
How to Deal With Difficult Students
Presented by Rommie L. Duckworth, LP
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My most difficult students are:
! Peers
! Superiors
! Subordinates
! Clients
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Classroom Management
Core Concepts
There are no Difficult Students.
There are only Difficult Behaviors.
Even GOOD Students have BAD Behaviors
Eliminate the Negative-!
Accentuate the Positive+!
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The Golden Age of Learning
Dr. Malcom Knowles
Teaching Adults is different. (Andragogy)
Dr. Benjamin Bloom
Blooms Taxonomy (Ladders of Learning)
Dr. Howard McClusky
Theory of Margin (Life Pressures)
Dr. Robert Mager
Performance, Conditions, Criterion
(Instructional Objectives)
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Difficult Behavior
Negatively impacts the
students ability to meet
objectives and expectations.
Negatively impacts OTHER
students ability to meet
objectives and expectations.
Negatively impacts the
ability of the program to
operate.
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Difficult behaviors in my
program most often affect:
! The student's own ability to meet objectives.
! Other students' ability to meet objectives.
! Our ability to operate educational programs.
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Difficult Student Behaviors
! Poor Attention
! Drifting / Sleeping
! Obviously Bored
! Side Conversations
! Texting / SMing
! Know It All
! Rambling
! Heckling
! Unprepared for
Class
! Tardiness
! Poor Attendance
! Plagiarism /
Cheating
! Shy /
Nonparticipative
! Flirtatious
! Worriers / Needy
! Threatening /
Intimidating
! Poor Hygiene
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Sources of Difficult Behavior
Physical Discomfort
Ignorance
Boredom / Disinterest
Fear / Worry
Relevance
Good enough-ness
Theory of Margin
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Instructionally Effective Educator
Positive Discipline
Negative Discipline
Practices / Policies
Classroom Management
Feedback
In Class Techniques
Out of Class Techniques
Student Centered
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Conduct
Framework
Structure
Guidance
Positive Discipline
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Foreseeable
Immediate
Impersonal
Consistent
Negative Discipline
McGregors Red Hot Stove Rule
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Policies and Practices
Fair
Flexible
Inflexible
Guiding, Not Punitive
Clearly Communicated
Understood & Applied
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Do you have input on the policies
for your education program?
! Yes
! No
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Classroom Environmental Management
Aware
Smooth
Accountable
Challenging
Variety
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Ongoing Feedback
Positive Consequence
Reinforcement
Negative Stimulus Removal
Extinction: Null Response
Behavior Redirection
Punishment
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In-Class Techniques: The Show Must Go On!
Loiter
Eye Contact
Action
Stop Class
Terminate!
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Have you ever had to remove a
student from a class in progress?
! Never
! Once
! More than once
! All the time!
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Out of Class Techniques: Focus Resources!
Peer Assistance
Mentoring
Counseling
Coaching
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Dealing with Difficult Students
Positive Discipline
Negative Discipline
Practices / Policies
Classroom Management
Feedback
In Class Techniques
Out of Class Techniques
Student Centered
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