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PROJECT SYNOPSIS











STUDENT NAME: : K.V.N.Sri Valli
ENROLEMENT NO: 125448607
COURSE:MBA
SPECI ALI SATI ON: HRM
STUDY CENTRE:AURORA BUSINESS SCHOOL,HYDERABAD






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Project Title:
A Study on Employee welfare measures with reference to BPO Sector.
1.INTRODUCTION
Employee welfare is a comprehensive term including various services, benefits and facilities
offered to employees by the employer. Through such generous fringe benefits the employer
makes the life worth living for employees. The welfare amenities are extended in addition to
normal wages and other economic rewards available to employees as per the legal provisions.
Welfare measures may also be provided by the government, trade unions and non-
government agencies in addition to the employer. The basic purpose of employee welfare is
to enrich the life of the employees and keep them happy and contended.
An organization has to provide various benefits to ensure its employees' welfare. While this
may increase the expenses and negatively affect the bottom line, looking after the employees
will benefit in other ways. In fact, in this day and age, it's almost impossible to operate a
business without offering a basic set of benefits for the employees' welfare.
It is required by law to provide certain benefits for the welfare of your employees. The
organization should match the Social Security taxes paid by its employees and obtain a
worker's compensation insurance policy.
Recruitment and Retention
The benefits an employee receives from his employer for his welfare are often a significant
reason why he decides to accept a job offer. As such, providing employee benefits allows an
organization to compete with others to recruit and retain quality employees. If other
employers offer better benefits, good employees may choose to go there.
Employees' Well-Being
By providing a plan that's good for employees' welfare, the management can show the
employees that they value them. This can help make them feel welcome and happy in the
company, motivating them to work harder. If the health plan has wellness coverage and
preventative care, employees are more likely to stay healthy, cutting down on absenteeism
and sick days.
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2.RATIONALE OF THE STUDY:
The liberalization, privatization and globalization of Indian economy in the last few years
have presented unprecedented challenges to the decision makers in government, industry and
service sectors to compete in the global market with competitive edge necessitates the
industry to improve its productivity and quality of products.
This objective cannot be achieved unless and until the workers are highly satisfied with the
working environment and welfare facilities, which have an important impact in industrial
relations. The present study is therefore done to get an idea of the welfare measures provided
to the employees and their satisfaction towards those measures.
3.OBJECTIVES OF THE STUDY:
The study is taken up with the following objectives:
To get an insight into the concept of employee welfare and its significance.
To study the welfare measures adopted in BPO Companies.
To know the various benefits enjoyed by the employees.
To know the employee opinion of the various measures and inconvenience caused due
to lack of facilities
To come out with suitable measures to improve the welfare activities in BPO
Companies
4.SCOPE OF THE STUDY:
The study on the employee welfare measures is confined to the BPO companies in
Hyderabad. The employees of this particular branch are the respondents of the study. Further
the study is confined to the following welfare measures.
a) Drinking Water
b) Facilities for sitting
c) First aid appliances
d) Canteen facilities
e) Sanitation
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f) Washing places
g) Rest rooms
h) Recreation facilities
i) Transport facility
j) Medical facility
5.RESEARCH METHODOLOGY
RESEARCH DESIGN:
The research design that will be used for this project is exploratory and descriptive. The
exploratory research will be conducted using secondary data.
The descriptive research will be conducted through personal interviews with respondents
using questionnaire.
SAMPLE DESIGN:
Sample Size:
The sample size is limited to 100.
Sampling frame:
The sampling frame is taken from the employees working in BPO companies.
Sampling units:
Employees working in five BPO Companies such as SITEL, Genpact, 24*7, ICICI, HSBC
may form part of sampling units.
Sampling Technique:
The sampling technique to be used is Simple random sampling method.
DATA COLLECTION SOURCES:
Primary data:
The primary data will be collected through questionnaires containing close ended questions.
The employees are asked to fill the questionnaires and their responses are collected back.
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Secondary Sources:
Secondary data will be collected from the historical/existing sources of data as databases,
journals, books, articles, research reports, websites and etc. The data thus collected will be
used in framing the concepts and for the review of literature.
DATA ANALYSIS:
Data will be analyzed with the help of charts, tables, graphs and suitable Statistical tools
6.LIMITATIONS OF THE STUDY:
1. The study is time bound because the employees had to be disturbed from their work
and prior appointments had to be taken.
2. The study is restricted to 30-40 days only
3. The Study is confined to the welfare measures of the employees working in BPO
sector only
4. The sample size is limited to 100 only.
5. The expectations and perceptions of employees could change in the future.

7.DIRECTION FOR FUTURE RESEARCH:

The present study will help to understand the welfare measures provided by the BPO
companies and the problems faced by them and the appropriate measures that has to be
taken in improving welfare activities. The study will be a torch bearer for those who are
doing research on employee welfare and will form part of secondary data in future for
students, research scholars, academicians and BPO companies in order to improve the
welfare measures and Job satisfaction of the employees.