INTERNSHIP REPORT

ON
UNITED BANK LIMITED PAKISTAN
MAIN BRANCH, BANNU (0306)
Submitted To:
The Director (IMS)
Pro! AMAN ULLAH A"AN
Submitted By:
ARSHAD MEHMOOD
BBA#IT (HONS)
Ro$$ No!%3&
Se''io( &006#)0
INSTITUTE O* MANA+EMENT SCIENCES, UNI,ERSIT- O*
SCIENCE AND TECHNOLO+- BANNU
INTERNSHIP REPORT
ON
UNITED BANK LIMITED PAKISTAN
MAIN BRANCH, BANNU (0306)
I(ter('hi. re.ort '/01itte2 to the I('tit/te o M3(34e1e(t St/2ie', U(i5er'it6
o B3((/, i( .3rti3$ /$i$$1e(t o the re7/ire1e(t' or the De4ree o M3'ter o
BUSINESS ADMINISTRATION IN *INANCE
INSTITUTE O* MANA+EMENT SCIENCES, UNI,ERSIT- O*
SCIENCE AND TECHNOLO+- BANNU
INSTITUTE O* MANA+EMENT STUDIES
INTERNSHIP REPORT ON
UNITED BANK LIMITED O* PAKISTAN
MAIN BRANCH, BANNU
External Examiner:
Signature ...............................
Supervisor:
Signature
Name MR. AFTAB !AN
"esignation Lect/rer
"ire#tor:
Signature
Name HA8I AMAN ULLAH A"AN
I('tit/te o M3(34e1e(t Scie(ce'
U(i5er'it6 o Scie(ce 3(2 Tech(o$o46 B3((/
PRE*ACE
Ban$ing is t%e ba#$bone o& t%e e#onomy o& any #ountry. 'n (a$istan) ban$s are no*
getting t%e attention and support o& t%e government) to nouris% and initiate t%e
developmental pro+e#ts in t%is ,ountry. Ban$s %ave also attained a %ig% level o&
initiation) produ#tivity) and gro*t%. -ne su#% ban$ *it% ne* poli#ies and strategies
pus%ing &ort% to*ards progress is U(ite2 B3(9 Li1ite2) *%i#% %as sin#e its
in#eption s%o*n remar$able a#%ievements and dis#overed ne* avenues o& innovative
ban$ing.
"uring my t*o mont%s 'nterns%ip in .B/) Main Bran#% Bannu) ' a#0uired &irst %and
in&ormation about ,onsumer Ban$ing o& t%e ban$.
Report *riting is in&a#t a #ru#ial exer#ises be#ause t%e per&orman#e o& a student is
+udged t%roug% t%is report. ' %ave tried my level best to #over every aspe#t o& t%is
spe#iali1ed ban$ing a#tivity) asses t%e *or$ing and per&orman#e o& t%e ,enter and
&or*ard solutions &or its &urt%er improvements.
A number o& persons %ave o&&ered t%eir %elp and guidan#e in *riting t%is report. '
express my t%an$s to my supervisor MR.AFTAB !AN) and my manager MR.
2A3'" !AN. ' *ould also li$e to t%an$ to t%e ot%er sta&& members o& .B/)
espe#ially MR. !AN'F .//A! !AN ) *it%out *%ose support it *as impossible
&or me to do t%is tedious +ob.

ARSHAD MEHMOOD
BBA#IT (HONS)
Ro$$ No!%3&
Se''io( &006#)0
4
ACKNO"LED+EMENT
'n #ompletion o& t%is *or$ ' am t%an$&ul to Almig%ty A//A!) as ' &irmly believe)
*it%out %is gra#ious %elp5 t%is a##omplis%ment *ould not %ave been possible.
First and &oremost) my deep appre#iation) gratitude and indebtedness to my supervisor
MR.AFTAB !AN) /e#turer) 'nstitute o& Management S#ien#es) .niversity o&
Bannu) &or %is #ontinuous en#ouragement) moral support and generosity in s%aring %is
time and $no*ledge during my studies.
' *is% to express my sin#ere gratitude to personnel o& .B/) Main Bran#%) Bannu) &or
t%eir %elp and guidan#e during my 'nterns%ip.
T%an$s to t%e #onstraints o& a#ademi# proto#ols) t%at t%ose *%o *ere and are al*ays
&irst in my mind are being mentioned last. T%ey are my parents and my loved ones. 't
is) ' believe) t%eir sin#ere prayers) *%i#% *ere a #onstant sour#e o& strengt% and
inspiration to me t%at resulted in t%e #ompletion o& t%is *or$. ' dedi#ate t%is *or$)
blended in my boundless love and a&&e#tion) to t%em.
ARSHAD MEHMOOD
BBA#IT (HONS)
Ro$$ No!%3&
Se''io( &006#)0
6
TABLE O* CONTENTS
S!No! To.ic P34e No!
(re&a#e i
A#$no*ledgement ii
/ist o& Tables vi
/ist o& 7rap%s and ,%arts vii
/ist o& A#ronyms viii
Exe#utive Summary ix
Ch3.ter : )
8. INTRODUCTION 9
8.8 Ba#$ground o& t%e Study 9
8.4 -b+e#tives o& t%e Study 9
8.6 S#ope o& t%e Study :
8.; 'mportan#e o& t%e Study :
8.< Resear#% Met%odology =no need o& t%is> ?
8.@ /imitations o& T%e Report ?
8.9 S#%eme o& t%e Report 8A
Ch3.ter : &
4. E,OLUTION O* BANKIN+ 88
4.8 'ntrodu#tion 88
4.4 7ro*t% and !istory o& .B/ 88
4.6 Management o& .B/ 86
4.; Subsidiaries 8@
4.< 2oint 3enture 8@
4.@ Role o& .B/ in NBF( 8@
4.9 Mission Statement o& .B/ 89
4.: -b+e#tives o& .B/ 89
Ch3.ter : 3 8:
6. OR+ANI;ATIONAL STRUCTURE 8:
6.8 .B/ -rgani1ational Stru#ture 8:
6.4 ,on#ept o& !.B and Spo$es Bran#%es 4A
6.6 "ivision o& .B/Cs -&&i#e 4A
6.; ,on#ept o& #onsumer Assets #enters 44
6.< Top Management at t%e !ead -&&i#e 44
6.@ -rgani1ation !ierar#%iy 46
6.9 /o#ation map *or$ o& .B/ in (A 4;
;
;. DEPARTMENTATION 49
;.8 A##ounts "epartment 49
;.4 Remittan#es "epartment 6:
;.6 "eposits "epartment 6A
4.; Foreign Ex#%ange "epartment 64
;.< Advan#e department 6;

Ch3.ter : <
<. SER,ICES = PRODUCT O* UBL
69
<.8 7ENERA/ "E(-S'T 69
<.4 ,.RRENT "E(-S'T 69
<.6 SA3'N7 "E(-S'T 6:
<.; F'DE" "E(-S'T 6?
<.<
<.@
.N'E,AS!
.B/ BA//ET 3'SA ,AR"
;8
Ch3.ter : 6
@. S"OT ANAL-SIS
@.8 Strengt%s ;6
@.4 Bea$nesses ;6
@.6 -pportunities ;;
@.; T%reats ;;
Ch3.ter : >
9. *INDIN+S AND RECOMMENDATIONS ;9
9.8 "eposits "epartment ;:
9.4 Remittan#es "epartment ;?
9.6 ,as% "epartment ;?
9.; Bills and ,learing "epartment <A
<
9.<
9.
Adva#e department
-t%er &inding and Re#ommendation
B'B/'-7RA(!F
<4
<<
LIST O* ACRON-MS
.nited Ban$ /imited
A"(, Agri#ultural "evelopment Finan#e ,orporation
ATMCs Automated Teller Ma#%ines
A3( Assistant 3i#e (resident
B-" Board o& "ire#tors
,B7 ,orporate Ban$ing 7roup
,orp. Se# ,orporate Se#retary
,RM ,redit Ris$ Management
"." "emand "ra&t
"! "ivisional !ead
Est. Establis%ment
E3( Exe#utive 3i#e (resident
!B/ !abib Ban$ /imited
!RM !uman Resour#e Management
'B,A 'nter Ban$ ,redit Advi#e
',( 'nvestment ,orporation o& (a$istan
'"B( 'ndustrial "evelopment Ban$ o& (a$istan
M." Managing "ire#tor
MT Mail Trans&er
NB( National Ban$ o& (a$istan
N"F, National "evelopment Finan#e ,orporation
NBF( Nort% Best Frontier (rovin#e
('F, (a$istan 'ndustrial Finan#e ,orporation
RT, Rupee Traveler ,%e0ue
@
SAM7 Spe#ial Assets Management 7roup
SB( State Ban$ o& (a$istan
SE3( Senior Exe#utive 3i#e (resident
.B/ .nited Ban$ /imited.
3.( 3i#e (resident
B!T *it% !olding Tax
9
E?ECUTI,E SUMMAR-
No* a dayCs strong and e&&i#ient #apital and &inan#ial institutions are t%e basi#
re0uirements o& ea#% #ounty. So no #ountry #an be #onsidered strong *it%out %aving
strong enoug% #apital and &inan#ial institutions and mar$ets. -ne o& t%e #omponents
o& t%ese &inan#ial institutions are t%e ban$s. No one #an deny t%e role t%e ban$s are
playing in t%e e#onomi# development o& a #ountry.
'n (a$istanCs ban$ing se#tor) .B/ is one o& t%e leading #ommer#ial ban$s. 3ery
reno*ned ban$ers su#% as '.'. ,%undrigar and Aga% !assan Abidi establis%ed .B/ in
8?<?. From t%e very beginning) .B/ *as s%o*ing very good per&orman#e but in
8?9; a&ter t%e nationali1ation o& #ommer#ial ban$s) t%e ban$ %as re#eived some very
severe &inan#ial s%o#$s. T%e s%o#$s re#eived in 8??< *ere so severe t%at SB( %ad to
assume t%e #ontrol o& t%e ban$ in order to save it &rom ban$rupt#y. But a&ter ta$ing
over t%e management o& t%e .B/ by t%e ne* setEup under t%e leaders%ip o& Gubyr
Soomro) t%e ban$ *as su##ess&ul in rebuilding its s%attered image. T%e ne*
management started ne* s#%emes and in+e#ted ne* #on#epts in order to improve its
servi#es to t%e #lients. No* t%e ban$ is in very good &inan#ial position and also %as
gained its lost 7ood*ill.
My t%ree mont%s interns%ip in .B/ Main bran#% Bannu) gave me a very good deal o&
t%e pra#ti#al experien#e about t%e ban$) its personnel and various servi#es it o&&ers to
t%e #lients. Alt%oug% t%ree mont%s duration &or studying organi1ation by no means is
enoug% but ' %ave tried my ever best to #over all t%e areas o& t%e ban$ in my report.
T%is report %ig%lig%ts t%e operations and &un#tions o& ban$. Ban$s a#ts as &inan#ial
agents to t%eir #ustomer5 in return t%ey get re*ard &or t%eir servi#es. Ban$s play
important role in development o& so#iety. A strong e#onomy must %ave a good
ban$ing system.
.nited Ban$ /imited is one o& t%e leading ban$s in (a$istan. T%is report explains %o*
di&&erent &un#tions o& .B/ *or$s and *%at are t%eir servi#es. "uring t%e #riti#al
analysis) it *as observed t%at .B/ is one o& t%e leading #ommer#ial ban$s o&
(a$istan..B/ %as a greater responsibility &or sa&ety and pruden#e. sin#e #ommer#ial
ban$s must ma$e a living by putting t%e money at t%eir disposal to *or$) t%ey are
&a#ed *it% t%e problem o& ma$ing a living *it%out +eopardi1ing t%e sa&ety o& t%eir
institution and .B/ is doing all t%is very e&&i#iently.
:
CHAPTER @ )
INTRODUCTION
)!) B3c94ro/(2 o 't/26
.nited Ban$ o& (a$istan is one o& t%e leading and &irst government re#ogni1ed ban$ in
(a$istan. Aimed to be t%e preEeminent &inan#ial institution in (a$istan and a#%ieve
mar$et re#ognition bot% in t%e 0uality and delivery o& servi#e as *ell as t%e range o&
produ#t o&&ering.
T%e reason o& its development *as t%at t%e .B/ in addition to being a #ommer#ial
ban$ in t%e publi# se#tor at a time *%en all ot%er #ommer#ial ban$s *ere in t%e
private se#tor
also #ame to a#0uire #ertain #%ara#teristi#s *%i#% to t%is day set it part &rom ot%er
#ommer#ial ban$s o& t%e #ountry.
T%e establis%ment o& .B/ t%us signaled t%e a#%ievement o& anot%er milestone in t%e
development o& t%e ban$ing industry in (a$istan.
)!& O0Aecti5e o the 't/26
For getting t%e Master degree o& Business Administration) ea#% student is re0uired to
spend at least t*o mont%s as an internee in a re#ogni1ed organi1ation. T%e students
are re0uired to *or$ in t%eir o*n &ield in *%i#% t%ey %ave done t%eir spe#iali1ation.
Main purpose o& t%is program is to ma$e students &amiliar *it% t%e pra#ti#al *or$) as
t%ere is great di&&eren#e bet*een *%at t%ey %ave learnt during t%eir MBA. And %o*
t%e +ob is pra#ti#ally done.
Anot%er important aspe#t o& t%e interns%ip program is t%at internee is pla#ed in most
o& t%e departments o& t%e organi1ation t%roug% +ob rotation. 't provides a glan#e o&
ea#% department) as t%e period is too s%ort &or learning in detail.
)!3 Sco.e o the 't/26
8. 't is a #ompulsory re0uirement &or t%e a*ard o& MasterCs "egree o& Business
Administration.
?
4. 't *ill %elp t%e present and prospe#tive students o& t%e department in ma$ing
assignments and *riting reports on t%e .B/) evolution o& ban$ing) importan#e
o& ban$ing and di&&erent operations.
6. 't #an also provide %elp to .B/Cs management in identi&ying t%eir Strengt%s)
Bea$nesses) -pportunities and T%reats.
;. 't #an also provide assistan#e to students see$ing &inan#ial data &or analysis.
)!B IMPORTANCE O* STUD-
Ban$s play a #entral and very important role in t%e e#onomi# li&e o& a #ountry) t%atCs
*%y t%ey are #onsidered as t%e li&eblood o& modern e#onomy. Today no one #an deny
t%e importan#e o& ban$ing in t%e e#onomy. T%ey &a#ilitate and expedite trade and
#ommer#e and provide a variety o& servi#es t%at one #anCt imagine *it% out ban$s.
' %ave #%osen t%e .nited Ban$ /imited (ine 3ie* Road bran#% &or my
interns%ip be#ause it %as all t%e departments a ban$ #ould %ave.
Besides t%is) .B/ plays an important role in t%e e#onomi# development o&
(a$istan.
)!< Re.ort 1etho2o$o46
T%e met%odology t%at ' adopted &or t%is resear#% pro+e#t is based on bot% t%e
primary as *ell as se#ondary data.
T%e sour#es o& primary data *ere:
8. Formally arranged intervie*H dis#ussions *it% Management and sta&&
members.
4. (ersonal observations.
T%e sour#es o& se#ondary data *ere:
8. Annual reports
4. -ver vie* o& t%e .B/
6. Relevant boo$s.
;. T%e *eb sit o& .B/
"uring t%e resear#% pro+e#t) ' observed t%at enoug% *ritten material regarding t%e
Ban$ is not available) so ' %ad #ount on my personal observation and intervie*s *it%
manager. ' spent eig%t *ee$s in t%e lo#al bran#% and #olle#ted in&ormation about
8A
di&&erent departments o& t%e ban$ &rom dis#ussion and intervie* *it% manager) so
most o& t%e data o& t%is report is primary .' also availed assistan#e &rom &e* relevant
boo$s.
)!6 Li1it3tio( o the Re.ort
T%ere *ere %o*ever some limitations and t%at is t%e t*o mont%s durations o&
interns%ip are not%ing to gain entire $no*ledge o& ban$ing. Moreover t%e ban$ does
not *ant to provide data parti#ularly about t%e rig%tsi1ing o& employees and stu#$Eup
loans due to various reasons) so t%e reader must also $eep t%is in mind.
)!> SCHEME O* THE REPORT
T%e report %as been divided into ten #%apters.
Ch3.ter )C is about t%e introdu#tion o& t%e report. 'n t%is #%apter it is dis#ussed t%at
%o* t%e interns%ip is important and *%at a student #an learn &rom it. /ig%t is also
t%ro*n on t%e *ay in *%i#% t%e resear#% %as been #ondu#ted.


Ch3.ter &C o& t%e report is about evolution o& ban$ing. T%is #%apter #ontains detailed
in&ormation t%at *%at role t%e ban$s play in t%e e#onomi# development o& a #ountry.
'n t%is #%apter t%e ban$ is de&ined. 7ro*t% o& t%e ban$ing globally as *ell as in
(a$istan is pointed %ere. As *ell as it is about t%e %istori#al ba#$ground o& .B/. T%e
#ir#umstan#es in *%i#% .B/ *as establis%ed and its gro*t% is dis#ussed %ere.
Ch3.ter 3C o& t%e report is about t%e organi1ational stru#ture o& .B/. !ierar#%y o&
sta&& and various positions o& seniority are s%o*n and dis#ussed t%roug% a ,%art.
Ch3.ter BC #overs various departments o& .B/. Ea#% department is separately given
due #onsideration. 3arious &un#tions per&ormed by di&&erent departments are
%ig%lig%ted.
Ch3.ter <C t%is #%apter is about servi#es I produ#t o& .B/) t%ro*s lig%t on various
&inan#ial produ#ts .B/ o&&ers to its #ustomers.
Ch3.ter 6C o& t%e report #onsists o& SB-T analysis.
Ch3.ter >C is #onsists o& Findings and Re#ommendation o& .B/

88
CHAPTER @ &
E,OLUTION O* BANKIN+
T%e *ord ban$ is derived &rom /atin *ord JBan#sK or JBan0ueK) *%i#%
means a ben#%. T%e explanation o& t%is origin is attributed to t%e &a#t t%at
t%e 2e*s in /ombardy transe#ted t%e business o& money ex#%ange on
ben#%es in t%e mar$et pla#e. B%en t%e business &ailed) t%e people destroy
t%e ben#%.
'n#identally t%e *ord ban$rupt is said to %ave been evolved &rom t%is
pra#ti#e.
T%e opponents o& t%is opinion argue t%at i& it *as so) t%en %o* is it t%at
t%e 'talian money #%angers *ere never #alled Ban#%ierei in t%e middle
ages
-t%er aut%orities %old t%e opinion t%at Ban$ is derived &rom 7erman
*ord ba#$ *%i#% mean +oint sto#$ &und. /ater on) *%en t%e 7erman
o##upied ma+or part o& 'taly) t%e Ba#$ *as itali#i1ed into Ban$
Hi'toric3$ B3c94ro/(2 3(2 +roDth o UBLC
JT%e reserve Ban$ o& 'ndia *%i#% *as given t%e responsibilities o&
exer#ising #ontrol over ban$ing se#tor did not per&orm its duties properly
in (a$istan.K
T%e real momentum *as given to ban$ing system *%en t%e State Ban$ o&
(a$istan) *as establis%ed on 8
st
2uly 8?;:. But a real turn too$ pla#e in
t%e ban$ing se#tion *%en a reno*ned ban$er Ag%a !assan Abdi too$
initiative o& opening a ban$) *%i#% %e announ#ed to t%e di&&erent mode
&rom t%e ot%ers. !is dream be#ame true *%en t%e &irst bran#% o& .nited
Ban$ /imited =.B/> *as opened at Ma#leod Road =no* 8.8. ,%andrigar
Road ara#%i> on 9
t%
November 8?<?.
84
T%is a#%ievement *as re#urred a&ter passing t%roug% many problems and
a&ter #ompletion o& a lot o& legal &ormalities. .B/ *as establis%ed on 4;
t%
2uly 8?<? as a publi# limited #ompany *it% registered o&&i#e at 8.8
,%andrigar Road) ara#%i. T%e aut%ori1ed #apital *as Rs. 4) AA)AA)AAA
issued) subs#ribed and paid up #apital *as a Rs 8)AA)AA)AAA s%are o& Rs.
8A8 ea#%. . T%e ban$ #urrently operating t%roug% 86AA) bran#%es in all t%e
ma+or #ities o& t%e (a$istan and its registered o&&i#e are situated at state
li&e insuran#e #orp. Building L 8) 88. ,%undrigar road) ara#%i.
.nited ban$ limited is one o& t%e most &amous ban$ *or$ing in di&&erent
area o& (a$istan) .B/ is no* o&&i#ially t%e se#ond largest private se#tor
ban$ in (a$istan *it% its 4< per#ent gro*t% in deposits to RS 469 billion
in 4AA;.
(rogressive Ban$ing *as a vision t%at #ame true in 8?<? *it% t%e birt% o&
.B/. 't broug%t in an era o& modern ban$ing and #ustomer #are beyond
t%e ordinary.
T%e Ban$ laun#%ed a variety o& #onsumer ban$ing produ#ts and servi#es
M .B/ "rive) .B/ ,as% line) .B/ Address) .B/ Business /ine) .B/
Ballet ATM #ard and .B/ Business (artner.
.B/ is one o& t%e largest #ommer#ial ban$s in (a$istan *it% assets o&
over RS. 8?A billion) Net Assets o& over RS. 86 billion and a solid tra#$
re#ord o& ;9 years. .B/ o&&ers its servi#es t%roug% a nation*ide net*or$
o& over 86AA) bran#%es spread all over (a$istan and 8< overseas bran#%es.
T%e Ban$ earned RS ;.6 billion preEtax pro&its in 4AA6) a <? per#ent
in#rease over t%e previous year) and announ#ed a dividend o& 44.< per
#ent. T%is remar$able per&orman#e *as based on a re#ord gro*t% o& 6:
per#ent in advan#es) *%i#% gre* &rom RS 94.: billion in 4AA4 to RS
8AA.4 billion in 4AA6 driven by gro*t% in deposits &rom RS 8<:.6 billion
in 4AA4 to RS 8:<.8 billion in 4AA6.
86
T%e Ban$ *as privati1ed in 4AA4) t%roug% t%e sale o& <8 per#ent sta$e to
a #onsortium o& t%e Abu "%abi 7roup led by !is !ig%ness S%ai$%
Na%ayan Mabara$ al Na%ayan and t%e Best*ay 7roup led by Sir
Mo%ammed An*r (erve1). T%e issue is unse#ured and subordinated to
payment o& prin#ipal and pro&it to all ot%er indebtedness o& t%e Ban$
in#luding deposits.
.nited Ban$ /imited is one o& t%e largest #ommer#ial ban$ in t%e
#ountry. Bit% almost ;9 years o& good standing to its valued #lients) it %as
stood t%e test o& time) produ#ing assets o& over RS. 4:4 billion.
't o&&ers its servi#es t%roug% a *ide net*or$ o& over 86AA) domesti#
bran#%es all over (a$istan and 4< overseas bran#%es as part o& global
net*or$.
M3(34e1e(t o UBL!
E''e(ti3$ St3 ()E<E)!
.B/ #onsisted o& t%e &ollo*ing sta&& a&ter establis%ment.
8 Mr.'smail 'bra%im ,%undrigar ,%airman
4 Mr.Mu%ammad S%a&i0 Saigol Manager "ire#tor
6 Mr.Mu%ammad Ra&i0 Saigol "ire#tor
; Mr.M.Bas%ir Saigol "ire#tor
< Mr. A. Ra1a0 "ada "ire#tor
@ Mr. Mian M. Fa%ya "ire#tor
9 Mr. Saeed Saigol "ire#tor
: Mr. Ag%a !asan Abdi "ire#tor
8;
Mr. 'smail 'bra%im ,%andrigar died in 8?@A and *as repla#ed by Mr.
!abib 'bra%eem Ra%matulla% *%ile Mr.S%a&i0 Saigol retired in 8?@4 and
Ag%a !assan Abdi too$ #%arge as managing dire#tor.
Ater N3tio(3$iF3tio( ()E>B)!
-n 8
st
2anuary 8?9; all #ommer#ial ban$s *ere nationali1ed and t%e
boards o& dire#tors o& t%ese ban$s *ere dissolved. Mr. Mus%ta0 A%mad
Fouda&i too$ #%arge as president o& .B/. A&ter nationali1ation 8; units
o& #ommer#ial ban$s *ere merged in order to &orm < units. -n 8?99
#ommer#ial ban$ limited and .nion Ban$ *ere merged *it% .B/.T%e
names and tenure o& various presidents o& .B/ a&ter nationali1ation are
as under.
8<
Pre'e(t 23t3T%e name and designations o& present top management
in#lude5
UBL O..er3tio('!
From t%e very start o& its operations .B/ is providing very e&&i#ient and
#ourteous servi#es to its #lients) and as a result o& t%ese it %as a#%ieved
progress in a very limited span o& time. .B/ %as also t%e %onors o&
earring pro&it in t%e very &irst year a&ter t%e #ommen#ement o& business in
8?<?.
.B/ introdu#ed #omputer servi#es and also o&&ered many
remunerative s#%emes &or its depositors and #lients. .B/ givens
advan#es to small)
S!No N31e o Pre'i2e(t *ro1 To
8. Mr. Mus%ta0 A%mad Fousa&i A8EA8E8?9; 68E84E8?9@
4. Mr. %. Gaiuddin A8EA8E8?99 68E84E8?9?
6 Mr. Sami A8EA8E8?:A A6EA4E8?:4
; Mr. M. Sadi0 "ar =A#ting (resident> A;EA4E8?:4 68E84E8?:4
< Mr. Ta+amul !ussain A8EA8E8?:6 8<EA9E8?::
@ Mr. Am+ad Ali 8@EA9E8?:: A;EA4E8?:?
9 Mr. Ma0boo$ A. Soomro A<EA4E8?:? 8:EA9E8?:?
: Mr. Saleem Mali$ 8?EA9E8?:? A8EA:E8??A
? Mr. Ma0bool A. Soomro A8EA:E8??A
8A Saeed Butt
88 A1i1 .lla% Mamon
84 M. R. %an
86 Gubair Soomro
8; Amir Ga&ar %an
8@
8 !ig%ness s%ai$%nayan
mabara$
,%airman
4 Sir Mo%ammad an*ar perve1
-BE
"eputy,%airman
6. Mr. Ati& R. Bo%ari (resident I,E-
; omar 1iad +aa&ar al as$ari "ire#tor
< Mr.1amer Mo%ammad
#%oudry
"ire#tor
@ "r.as%&a0ue !usain $%an "ire#tor
9 Mr. Mo%ammad sami saeed "ire#tor
: Mr.a0il a%emad nasir ,ompany
se#taryI#%ie&
legal
? Mr.amir ara#%i *ala SE3(H7roup
#%ie& &inan#ial
o&&i#er
89
medium and big industries) #ommer#ial establis%ments)
agri#ulturists and ot%er needy persons. .B/ #olle#ts ele#tri#ity) gas and
telep%one bills &rom publi# on be%al& o& various departments and issues
T.3 li#enses on be%al& o& (a$istan Television ,orporation.
.B/ %as establis%ed and organi1ed bran#%es bot% inside and out side
(a$istan. T%ese are t*o subsidiaries and +oint ventures o& .B/ as under.
)! S/0'i2i3rie'C
.B/ A 7. Guri#% =S*it1erland> establis%ed in 8?@:.
'ts paid up #apital o& dollars 4944 t%ousand) deposits
o& dollars <:49 t%ousand and advan#es o& dollars <<6: t%ousand as
on "e# 68) 8?@4.
.B/ o& /ebanon and (a$istan establis%ed in 8?@:.
'ts paid up #apital o& dollars 69?AAA deposit o& dollars
84<?9: advan#es o& dollars 8?:6686.
&! 8oi(t ,e(t/re' C
a. ,ommer#ial ban$ o& -man /imited =Mas#ot> establis%ed in
8?:4.
b. .nited Saudi ,ommer#ial Ban$ /imited =Saudi Arabia>
establis%ed in 8?:4.
#. .B/ %as been presenting a very good tra#$ re#ord sin#e its
in#eption into ban$ing business.
3! Br3(che'
.B/ %as a large net*or$ o& bran#%es) *%i#% extends to t%e
remotest areas o& t%e #ountry. 'n "e#ember 8?:6 t%ere *ere 8@46
bran#%es *%ere in 8?9; it %ad only 846: bran#%es. At present .B/ %ave
8A?@ domesti# bran#%es. and present 8< overseas bran#%es. some names
8:
are .ba%rain)Natar)Saudi Arabia)united Arab emirates)yemenarab
republi#)u$)S*it1erland)Egypt)oman and t%e united states.
6 Ro$e o UBL i( KPK!
T%e role o& .B/ %as developed largely5 t%roug% out t%e #ountry in very
s%ort period o& &orty seven years. T%e ban$ is operating in t%e entire
#ountry and %as bran#%es all over t%e #ountry and overseas. 'n N.B.F.()
.B/ is operating su##ess&ully. T%e number o& bran#%es o& .B/ in
(es%a*ar region is 8<@ up to de#.4AA8 i.e. t%ere are total 8; !ub
Bran#%es in (es%a*ar region and under t%ese !ub bran#%es) t%ere are 8;4
spo$es bran#%es. T%ese 8<@ bran#%es #ome under t%e (es%a*ar Region)
&or *%i#% t%ere is a Regional %ead Nuarter =R!N> in (es%a*ar.
T%e list o& %ub bran#%es #ome under t%e (es%a*ar Region is as under.
8. (es%a*ar @. !aripur 88. Mardan
4. Bannu 9. ".'. %an 84. S*abi
6. Manse%ra :. Mingora 86. o%at
;. Timergara ?. No*s%era 8;. Abbotabad
<. !angu 8A. Bat%ela
&!> Mi''io( St3te1e(t o UBL
JBe s%all dominate (a$istanCs &inan#ial mar$ets and be t%e leading ban$
o& (a$istan in term o& 0uality o& #ustomer servi#es) assets) pro&its and
reserves. Be s%all #onsistently try to be among ban$s in t%e (a$istan.
,omparing over selves to international standards. Be s%all be a modern
universal ban$. -ur employees *ill be e&&i#ient) motivated and %ave
#orporate prideK
&!% O0Aecti5e' o UBL
-b+e#tives mean t%e end to*ards *%i#% an a#tivity is aimed. An
organi1ation *it%out ob+e#tive is li$e a person *%o is *andering *it% no
8?
purpose. All t%e a#tivities o& an organi1ation are due to its ob+e#tives and
goals. And &or t%e attainment o& t%ose ob+e#tives) various types o&
&inan#ial produ#ts and plans are developed. .B/ %as also some
ob+e#tives) *%i#% are as under.
To ensure gro*t% and development o& t%e ban$.
To use resour#es o& t%e ban$ e&&i#iently.
To get more deposits.
To parti#ipate in development o& t%e #ountry.
(aying spe#ial attention to t%e areas) *%i#% are under developed.
To develop SMECS.
To in#rease industriali1ation in t%e #ountry.
To provide &inan#ial %elp to t%e &armers.
To provide employment opportunities.
To ma$e people more o& mind to %ave saving %abits
CHAPTER@3
OR+ANI;ATIONAL STRUCTURE
-rgani1ational stru#ture o& a &irm provides boundaries &or aut%ority o&
persons and #lari&ies individual responsibility and aut%ority. 't s%o*s *%o
is responsible to *%om) and *%o %as t%e aut%ority to give orders to
someone. An organi1ation %aving dual aut%ority or vague stru#ture *ould
not %ave #lear dire#tion and *ill &a#e %urdles in getting its goals and
ob+e#tives. T%ere&ore) it is very important &or any organi1ation to %ave a
*ellEestablis%ed stru#ture o& responsibility and aut%ority. An organi1ation
4A
stru#ture s%ould be so designated to #lari&y t%e environment so t%at
everyone $no*s %is duty and *%o is responsible &or *%at. 't results to
remove obsta#le to per&orman#e #aused by #on&usion and un#ertainty o&
tas$s and to &urnis% a de#ision ma$ing #ommuni#ation net*or$ re&le#ting
and supporting enterprise ob+e#tives.
B!) UBL OR+ANI;ATIONAL STRUCTUREC
.B/ also %as a *ell de&ined &ormal organi1ational stru#ture. .B/ is a
very vast organi1ation. 'n t%e organi1ation set up o& .B/) t%e %ig%est
aut%ority rests *it% Board o& "ire#tors *%i#% #onsists o& ,%airman)
"eputy ,%airman) (resident I ,E- and t%e dire#tors. 'n *%i#% &our
dire#tors are &rom .B/) one &rom (a$istan Ban$ing ,oun#il) one &rom
Ministry o& Finan#e and one *%o is also t%e se#retary o& t%e board. So t%e
Board o& "ire#tors is an eig%t member team) and is responsible &or poli#y
&ormulation and ma$ing important strategi# de#isions.
(aste ,%art
48
The (31e' o the Bo3r2 o Director' 3re 3' o$$oD'C
CHAIRMAN
!.! S%ei$% Na%ayan Mabara$ Al Na%ayan
DEPUT- CHAIRMAN
Mr. Mu%ammad An*ar (erve1) -BE) !(
PRESIDENT = CEO
Ati& R. Bo$%ari
DIRECTOR
Gameer M. ,%oudrey
DIRECTOR
-mar G. Al As$ari
DIRECTOR
Mu%ammad Te%sin %an '0bal
DIRECTOR
A%mad Ba0ar
Director
2aved Sadi0 Mali$
T%e aut%ority) *%i#% is se#ond %ig%est) lies *it% exe#utive #ommittee. 't
#onsists o& seven members) in#luding t%e president and se#retaries are in
#%arge o& divisions. T%e members are Senior Exe#utive 3i#e (resident
=SE3(> o& .B/. T%ere are t*enty divisions) *%i#% %ave t%eir o*n Senior
Exe#utive 3i#e (resident =SE3T>. Exe#utive 3i#e (resident =E3(>) or
Senior 3i#e (resident =S3(>) t%e
SE3( to international divisions manages t%e operations o& &oreign
#ountries bran#%es.T%e rest o& t%e divisions *or$ along t%eir &un#tional
lines as s%o*n in t%e organi1ational #%art.
At t%e National level) .B/ %as a net*or$ o& bran#%es spread
allover t%e #ountry and its &ield operations are one o& t%e most extensive
among t%e leading ban$s in (a$istan. At provin#ial level t%e ban$ is
managed by SE3() *%o is assisted by 7eneral Manager =-M>) *%o is
44
E3( or SE3(. T%e -M is responsible &or eit%er a number o& regional
areas or in #%arge o& various provin#ial departments su#% as
Administration) 7eneral Re#overy) /oans) 'nspe#tion) et#. T%e
#omplexity and extensiveness o& t%e operations in a given provin#e
determine t%e number o& -Ms. -Ms are assisted by #ir#les exe#utives
*%o are o& t%e ran$ o& SE3( or 3(.
T%e entire #ountry is divided into ,ir#les *%i#% are &urt%er divided into
Gones.
T%e #ir#les are administered by #ir#le exe#utive. Ea#% 1one is #omprised
o& a number o& bran#%es) *%i#% are managed by bran#% managers *%o
are mostly 7rade ' or 7rade '' o&&i#ers. Some large si1ed bran#%es are
also managed by A3(s.
B!& CONCEPT O* HUB AND SPOKES BRANCHESC
T%e #on#ept o& !.B and Spo$e bran#%es *as introdu#ed by ANG 7rind
lays Ban$ =no* renamed Standard ,%attered Ban$>. T%e ban$ #ouldnCt
get t%e deMr.ed bene&its and *it%dre* &orm it. Anot%er ban$ *%i#%
adopted t%e #on#ept *as National Ban$ o& (a$istan =NB(>) *%i#% also
#ouldnCt get t%e deMr.ed results so bot% t%e ban$s disbanded it. Re#ently
.B/ %as implemented t%is s#%eme *it% %ig% %opes. .nder t%e #on#ept
big bran#%es o& a 1one are given t%e status o& !ub bran#%es. T%e !ub
bran#%es monitor t%e a#tivities o& spo$es bran#%es. T%e number o&
bran#%es under a !ub bran#% depends upon t%e resour#es o& !ub bran#%
and t%e lo#ation o& t%e spo$es bran#%es e.g. in (es%a*ar t%ere are t*o
%ub bran#%es one is (es%a*ar ,antt bran#% and t%e ot%er one is %yber
Ba1aar bran#%. All t%e spo$e and !ub bran#%es *or$ under t%e #on#erned
area manager. !e is responsible &or t%e per&orman#e o& t%ese bran#%es.
!e sits in t%e !ub bran#% and is assisted by a 3i#e (resident. 'n .B/ t%is
ne* #on#ept o& ban$ing %as s%o*n tremendous results and is 0uite
46
su##ess&ul %ere. .nli$e ANG and NB() .B/ is getting bene&its &rom it)
and %as improved its per&orman#e 0uite *ell.
B!3 DI,ISION O* UBLGS O**ICE
Basi#ally t%ere are t*o types o& o&&i#es in .B/
8. !ead -&&i#e
4. Regional !ead 0uarters
)! He32 Oice
!ead o&&i#e o& .B/ is in ara#%i. 't exer#ises overall #ontrol over
t%e ban$. T%e %ead o&&i#e =!N> %as various &un#tions.
't &ormulates poli#es and ensures its implementation.
To supervise and #ontrol t%e operations o& t%e regional o&&i#es.
To &ormulate poli#ies and ensure its implementation by t%e &ield
o&&i#es.
To dealHliaison *it% &oreign donors li$e 'BR" =Borld Ban$>) Asian
"evelopment Ban$) 'slami# "evelopment Ban$) FB =7erman
Ban$>)
FM- Net%erlands et#.
To deal *it% Ministry o& Finan#e.
To supervise R!Ns.
To san#tion loan appli#ations re#eived &rom t%e bran#%es.
To deal *it% ministry o& &inan#e.
&! Re4io(3$ He32 H/3rter'
T%ere are Eleven Regional -&&i#es o& .B/ *%i#% &ully #ooperate
*it% t%e !ead -&&i#e. .B/ Regional -&&i#es per&orman#e *it%
4;
re&eren#e to san#tions) disbursement) re#overies) and deposit
mobili1ation is o& vital importan#e to t%e ban$ operations. T%e
&un#tions are as &ollo*s:
To implement t%e poli#ies &ormulated by t%e !ead -&&i#e.
To extend t%e #redit &a#ilities by $eeping in vie* all t%e pres#ribed
#onditions.
To re#overH#olle#t t%e existing longEterm #redits extended by t%e
ban$ as per s#%edule.
To assist #ustomers in t%e pro#ess o& development by advan#ing
loans &or viable &inan#ial pro+e#ts.
All t%e 8A<@ .B/ bran#%es are t%e representatives o& t%e ban$.
T%ese bran#%es provide #ommer#ial as *ell as nonE#ommer#ial ban$ing
&a#ilities. 3arious stru#tures involved in t%e organi1ation o& .B/ are
given belo*.
B!B CONCEPT O* CONSUMER ASSETS CENTERSC
As t%e .B/ *as privati1ed t%e management started t%in$ing about t%e
#onsumer produ#ts as *ell t%e #ommer#ial produ#ts. For t%is purpose t%e
management started %iring &rom all over t%e *orld in order to #olle#t t%e
#ream) and ma$e a *orld #lass team *it%out any doubt.
T%e management too$ t%e #onsumer %ead &rom t%e ban$ *%i#% is
#onsider as t%e pioneer in t%e #onsumer se#tor J,ity Ban$K) and t%en %e
+oined %ands management and made all t%e possible *ays to ma$e .B/ a
Borld ,lass Ban$ on t%e ,onsumer Side as *ell in t%e ,ommer#ial
Se#tor. T%ey made #olle#tively t%e plans to ma$e ,onsumer Assets
,enters in all over t%e #ountry *%i#% *as introdu#ed &irst time in
(a$istan.
4<
T%e .B/Cs ,onsumer Assets ,enters are t%e stateEo&Et%eEart in t%e main
#ities li$e ara#%i) /a%ore) 'slamabad and (es%a*ar. T%e ,onsumer
Assets ,enters are divided in main !ead -&&i#e) Regional ,enters and
Ne* ,ities. At t%e time o& laun#% t%e regions *ere 8A in t%e #ountry but
no* it %as been in#reased to 8;.
'n ,onsumer Assets #enters t%e produ#ts are divided in to t*o types: T%e
Se#ured) and .nEse#ured (rodu#ts. T%e Se#ured in#lude .B/ Autos)
.B/ Address) and ,redit ,ard *%ile t%e .B/ Money and .B/ ,as%line
#omes under t%e #anopy o& .nEse#ured (rodu#ts.
T%ere is a 7roup Exe#utive) a 7lobal Sales !ead) !ead Se#ured
Finan#ing) !ead .nEse#ured Finan#ing) National Sales Managers)
Regional Sales Managers) Relations%ip Managers and t%e Relations%ip
-&&i#ers.
B!< TOP MANA+EMENT AT THE HEAD O**ICEC
I! BOARD O* DIRECTORS
T%e exe#utive aut%ority &or t%e general dire#tion and supervision o&
t%e Ban$ operations or t%e #ondu#t o& business o& .B/ vests in
Board o& "ire#tors. T%e board #onsists o& a ,%airman and seven
ot%er "ire#tors.
T%e #%airman o& t%e Board o& "ire#tors is t%e JManaging
"ire#torK. All t%e members o& t%e Board o& "ire#tors) as *ell as t%e
Managing "ire#tors are appointed by t%e government o& (a$istan.
II! E?ECUTI,E COMMITTEE
Exe#utive #ommittee o& .B/ #onsists o& seven members. Bit% t%e
expe#tation o& t%e president) and se#retary all ot%er members
serves as 'n #%arge o& many divisions. T%ese members are Senior
Exe#utive 3i#e (resident =SE3(>) or #onsultants %ired on #ontra#t
basis. T%e "ivision !eads t%at *or$ under SE3( or #onsultants are
4@
eit%er Senior 3i#e (resident =S3(>) Exe#utive 3i#e (resident
=E3(> or 3i#e (resident =3(>. T%e members o& t%e exe#utive
#ommittee ot%er t%an t%e M.". s%all %old o&&i#e &or su#% period as
may be determined by t%e Board. T%e de#isions o& t%e exe#utive
#ommittee) ot%er t%an t%ose) *%i#% relate to matters spe#i&ied by
t%e board in t%is be%al&) s%all be laid be&ore t%e board
*UNCTIONS O* E?ECUTI,E COMMITTEE
T%e members o& t%e exe#utive #ommittee ot%er t%an t%e M.". s%all
%old o&&i#e &or su#% period as may be determined by t%e Board o&
"ire#tors.
T%e de#isions o& t%e exe#utive #ommittee) ot%er t%an t%ose) *%i#%
relate to matters spe#i&ied by t%e board in t%is be%al&) s%all be laid
be&ore t%e board &or approval.
Sub+e#t to t%e general or spe#ial dire#tion o& t%e board) T%e
Exe#utive ,ommittee may deal *it% any matter *it%in t%e
#ompeten#e o& t%e board.
MANA+IN+ DIRECTOR
T%e Managing "ire#tor is responsible &or t%e e&&i#ient *or$ing o&
t%e organi1ation. !e per&orms %is duty a##ording to t%e poli#ies
&ormulated by t%e Board o& "ire#tors and is dire#tly ans*erable to
it.
T%e Federal 7overnment on su#% salary and on terms and
#onditions s%all appoint t%e M" as it mig%t deem &it.
T%e M" s%all %old o&&i#e &or term o& t%ree years) *%i#% t%e
government may extend &rom time to time.
49
T%e M" s%all be t%e ,%ie& Exe#utive o& t%e organi1ation and s%all
per&orm su#% &un#tions as re0uired by t%e -rdinan#e and t%e rules
and regulations made &or t%e past.
4:
Or43(iF3tio(3$ Hier3rch6 C
Bo3r2 o Director'
EIec/ti5e Co11ittee
Pre'i2e(tJCEO
SE,P
E,P
S,P
,P
A,P
Oice +r32e )
No( C$eric3$ St3 C$eric3$ St3 Oicer +r32e III Oicer +r32e
II
4?
Or43(iF3tio(3$ Hier3rch6 Ch3rt o co('/1er 'ector i( UBL
Bo3r2 o Director'
EIec/ti5e Co11ittee
Pre'i2e(tJCEO
+ro/. EIec/ti5e
+$o03$ S3$e' He32
He32 Sec/re2 *i(3(ci(4
N3tio(3$ S3$e' M3(34er
Se(ior S3$e' M3(34er
Re4io(3$ S3$e' M3(34er
No(#C$eric3$ St3 Proce''or' Re$3tio('hi.
oicer'
Re$3tio('hi.
M3(34er
Head Un-secured
Financing
6A
/o#ation map
B'T! an integrated net*or$ o& over 8AAA bran#%es in (a$istan as
*ell as -verseas) .B/ gives you dire#t a##ess to a #ompre%ensive range
o& better ban$ing &a#ilities to %elp you monitor your business lo#ally as
*ell as internationally.

***.ubl.#om.p$
68
CHAPTER @ B
DEPARTMENTATION
.B/ li$e ot%er #ommer#ial ban$s establis%ed various departments &or t%e
per&orman#e o& various &un#tions. Some o& t%e departments o& .B/ are
Foreign Ex#%ange department) Advan#e "epartment) A##ounts
"epartment) "eposit "epartment and Remittan#e department et#.
No* *e *ill %ig%lig%t t%e various &un#tion per&ormed by t%e
di&&erent departments in t%e .B/.
)! ACCOUNTS DEPARTMENTC
T%e A##ounts department o& .B/ mainly deals in t%e a##ounts o&
#ustomer maintained at t%e ban$. T%e a##ounting boo$ maintained &or
t%is servi#es is $no*n as #as%boo$. T%e summary boo$ and ledger are
maintained t%roug% #omputer.
T%e #as%boo$ is used &or balan#ing t%e #as% re#eived and #as% paid at t%e
end o& t%e day.
Ki(2' o Acco/(t'C
i! ,urrent A##ount
ii! Saving A##ount
iii! Fixed A##ount
i! C/rre(t Acco/(tC
T%ere is no restri#tion on t%e deposit and *it%dra*als o& money in t%is
a##ount..
ii! S35i(4 Acco/(tC
64
'n (a$istan saving deposit a##ount #an be opened *it% a very small
amount o& money) and t%e depositor is issued a #%e0ueboo$ &or
*it%dra*als. Return is paid at a &lexible rate.,al#ulated on by yearly
basis. !o*ever) *it%dra*als o& limited a##ounts are generally allo*ed
only one or t*i#e a *ee$. T%e #onsumers %ave to give a noti#e o& about
t*o *ee$s be&ore t%e *it%dra*als o& large amountK t%e minimum amount
o& money re0uired &or opening t%e saving A##ount is Rs. <AAHE *%ile to
remain t%e AH# is running position t%e a##ount %older %as to maintain a
balan#e o& Rs. 8AAHE &or t%e *it%dra*als are #on#erned t%ere is no
restri#tion but t%e ban$ dis#ourages very regular *it%dra*als o& small
amounts.
iii! *iIe2 Acco/(tC
JT%e deposits t%at #an be *it%dra*n a&ter a spe#i&ied period o& time are
re&erred to as &ixed or term deposits.K T%e a##ount %older $eeps a
spe#i&ied amount o& money &or a de&inite period o& time. T%e amount
deposited is not *it%dra*al by #%e0ues) And a&ter t%e maturity o& t%e
previously agreed rate o& return.
A single individual) partners and #ompanies) too #an maintain su#%
a##ounts as *ell. T%e period o& *%i#% t%ese deposits are %elp by t%e ban$
ordinarily varies &rom t%ree mont%s to @A mont%s *it% t%e agreement
made bet*een t%e #ustomer and t%e ban$er.
iii! B/'i(e'' B3(9 Acco/(t!(BBA AJC)C
T%is is t%e spe#ial type o& A##ount =AH#> o&&ered by .B/. T%is type o&
AH# is opened &or t%e students and salary %olders. 'n t%is AH# t%ere are
some &a#ilities o&&ered &or t%e AH# %older su#% as..
'. No restri#tion o& minimum balan#e.
''. ATM &a#ility.
66
'''. No restri#tion on dra*ing.
'3. Trans&er &a#ility.
3. Re#eiving &rom ot%ers Ban$s *it% minimum #ommission.
3'. Re#eiving o& salary &rom ot%ers Ban$s be&ore 8
st
o& t%e mont%.
&! REMITTANCES DEPARTMENTC
T%is department is #on#erned *it% t%e trans&er o& money &rom one pla#e
to anot%er. 'n t%is) various modes o& trans&erring money are available
*%i#% are dis#ussed belo*.
A! M3i$ Tr3('er (MT)C
'n t%is t%e money is trans&er &rom one pla#e to anot%er by mail. '& t%e
person is a##ount %older o& t%e ban$) t%en t%e ban$er debit %is a##ount
*it% t%e amount o& money %e *ants to trans&er. T%e #on#erned ban$
o&&i#er *ill prepare t%e ne#essary vou#%ers to ma$e t%e mail trans&er
#omplete. 't #ontains on5
8> De0it ,o/cherC "ebiting t%e a##ount %older &or t%e amount to
be sent plus t%e #ommission and postage #%arged.
4> Cre2it ,o/cherC #redit t%e dra*er bran#%
6> M3i$ Tr3('er Re4i'terC T%e remittan#e is entered in t%e mail
trans&er issue register.
But i& t%e person is not an a##ount %older in t%e initiating bran#%)
t%en %e %as &irst to deposit t%e stated money *it% t%e same ban$ and t%en
t%e above pro#ess starts.
B! Te$e4r3.hic Tr3('er (TT)C
6;
(eople *%o *ant to trans&er money 0ui#$ly and *it%out delay use t%is
type o& trans&erring money. T%is type o& trans&er is also very simple. T%e
person *%o *ants to trans&er money &ills t%e TT appli#ation &orm. T%e
appli#ant as$ed to deposit money to be remitted plus t%e amount o&
#ommission and telegrap% #%arges. A&ter t%e amount is deposited *it%
#as%ier) t%e o&&i#er in#%arge remittan#es *ill prepare t%e TT message. T%e
TT message also #arried a test number *%i#% is a sum o& values derived
&rom number items li$e date) amount) and t%e dra*er bran#% #onse#utive
number et#. t%en t%is telegram is sent to t%e ban$ *%ere t%e money is to
be trans&erred. A&ter re#eiving t%e telegram t%e dra*er ban$ ma$es
payment a&ter t%e test number is #orre#tly de#oded a##ording to t%e
pro#edure pres#ribed.
C! De13(2 Dr3t (DD)
'n t%is *ay t%e person *%o *ants to remit money goes to t%e ban$ and
&ills t%e appli#ation &orm by &illing t%e name o& t%e dra*er bran#%)
amount and t%e payeeCs name. T%e amount to be remitted is deposited
*it% t%e #as%ier along *it% t%e #ommission on "" and t%e in #%arge o&
remittan#es department *ill prepare t%e instrument. 't is signed by t*o
o&&i#ers o& t%e bran#% and is t%en %anded over to t%e appli#ant. T%e
amount #an be re#eived by presenting "" to t%e dra*er bran#%
personally or t%roug% a ban$.
D. U(ire1ote (ON LINE TRANS*ER)!
't is t%e most &aster trans&er o& money &rom one ban$ to anot%er *it% in
t%e #ountry.
6<
T%oroug% on line &a#ility you #an trans&er t%e amount &rom one #ity to
anot%er #ity in no time *it%out #ommission =i& you are a##ount %older o&
t%e Ban$>.
'n t%is met%od t%e trans&eror AH# are "ebited by t%e Ban$ and t%e
trans&eree AH# are ,redited =to *%om t%e amount is trans&erred> by %is
Ban$ *%ere %e %as AH#.
T%e amount is trans&erred in no time. -nline trans&er bring great
revaluation in t%e business *orld and ma$e business more se#ure and
&ast.
T%e trader trans&er money to t%e seller t%roug% ban$) and t%e seller sent
goods to t%e buyer as soon as possible) and t%us buyer save %is traveling
#%arges ) as *ell as %e also not #lose %is business o& t%e buying o& goods
&or t%e business.
3! DEPOSIT DEPARTMENTC
-ne o& t%e important &un#tions o& t%e ban$ is to re#eive surplus money
&rom t%e individuals) &irms and institutions et#. 't #an be said about t%e
deposit t%at it is t%e li&eblood o& any ban$. A ban$ #ab not runs its
business *it%out t%e deposits.
T%e ban$ usually re#eives deposits in t%e &ollo*ing type o& a##ounts)
*%i#% are as under.
)) ,urrent A##ount
&) Saving "eposit A##ount
3) Fixed "eposit or Time "eposit
B) ,all "eposit
OT%e #lassi&i#ation o& deposit #%ie&ly on t%e basis o& time and t%e purpose
&or *%i#% t%e a##ount is opened *it% t%e ban$.
6@
No* *e *ill study t%e various types o& deposits in detail:
)! C/rre(t Acco/(tC
T%is type o& deposit is *it%dra*al by #repes *%enever t%e #ustomer
dra*s #repes on t%is a##ount. As su#% deposit is also termed demand
deposit. 'n (a$istan) bonds do not allo*ed any interest on su#% deposit.
And t%e bond treat t%ese deposit as #urrent liabilities. T%e ban$er also
re0uires t%e #ustomer to maintain a minimum amount o& balan#e. '& t%e
#ustomer &ails to do so) t%en ban$ ma$es dedu#tion &rom su#%
a##ountsHdeposits under t%e %eading on in#idental #%argers.
J.ntil a &e* de#ades ban$) t%e proportion o& #urrent deposits in relation
to &ixed deposits *as very small. 'n re#ent years) %o*ever) t%e position
%as #%anged remar$ablyK.
&! S35i(4' De.o'it Acco/(tC
'n (a$istan a saving deposit AH# #an open *it% a very small amount
o& money and t%e depositor is issued a #%e0ueboo$ &or *it%dra*als.
Return is paid at a &lexible rate #al#ulated on six mont%s basis. !o*ever)
*it%dra*als o& limited amount are generally allo*ed only t*i#e a *ee$.
T%e #ustomer %as to give a noti#e o& about t*o *ee$s be&ore t%e
*it%dra*als o& large amounts.
Su#% a##ount may be maintain and run by an individual) partners and
#ompanies as *ell. T%e most important #%ara#ter o& t%is type o& deposit
is issued *it% a #%e0ueboo$ &or *it%dra*als. T%e a##ount %older is
returned *it% pro&it rate) #al#ulated on six mont%s basis.
3! *iIe2 or ter1 De.o'itC
't is payable to t%e #ustomer a&ter t%e expiry o& a #ertain duration. T%e
duration o& &ixed deposit are various &rom t%ree mont%s to sixty mont%s.
T%e ban$ers o&&er di&&erent rate o& return on t%e &ixed deposits depending
69
upon t%e duration o& t%e deposit. T%e amount deposited in &ixed a##ount
is not *it%dra*n able. T%e amount is re#eived ba#$ a&ter t%e expiry o&
&ixed period.
-ne o& t%e most important aspe#ts o& term deposit &or t%e ban$s is t%at t%e
money o& t%is deposit #an be invested in various *%at t%e ban$ #onsider
pro&itable.
T%is type o& deposit is also $no*n as single transa#tion a##ount. 't is
be#ause t%e a##ount %older #annot operate upon t%e a##ount li$e ot%er
deposit a##ounts. T%e ban$er usually gives a re#eipt o& t%e &ixed deposit
mentioning t%e amount o& money and date o& maturity o& t%e deposit. No
pay in slip boo$) passboo$ or #%e0ueboo$ is issued to t%e #ustomer.
B! *OREI+N E?CHA+E DEPARTMENTC
'n todayCs *orld no one #ountry #an $eep itsel& sel&Esu&&i#ient in every
area o& li&e. So t%ey %ave to trade *it% ot%er #ountries &or t%e t%ings)
*%i#% s%e does not %ave. But su#% Business re0uired a medium o&
Ex#%ange) *%i#% is a##eptable to t%e #ountries #on#erned. So t%ey
usually do business t%roug% t%e medium o& stable #urren#ies o& t%e *orld.
For su#% 'nternational Business transa#tion t%e ban$ utili1e t%e servi#e o&
its Foreign Ex#%ange "epartment. T%e department plays very #ru#ial and
important role in international trade. T%e servi#e) *%i#% Foreign
Ex#%ange "epartment o& t%e ban$s o&&ers) is t%e parallel ban$ing *it%
general ban$ing and additional &un#tion o& import and Export Business
#ontrolled by State Ban$ o& (a$istan. T%e rules and regulations are
&ramed by t%e SB(.
'n .B/ its &oreign ex#%ange department as per SB( regulations #arries
out t%e international ban$ing. T%e SB( exer#ises &ull #ontrol over t%e
Foreign Ex#%ange Business. No transa#tion is #onsidered e&&e#tive
6:
*it%out permission &rom t%e SB( under Foreign Ex#%ange #ontrol A#t
8?;9. Foreign Ex#%ange regulations are issued t%oug% t%e Ex#%ange
#ontrol "epartment o& t%e SB(.
Any transa#tion in t%e international Ban$ing s%all be #arried out at rates
determined by t%e SB(. For t%is purpose t%e SB( &ix t%e rate o& .S dollar
*it% ot%er #urren#ies. Foreign Ex#%ange rate #ommittee in ara#%i !ead
-&&i#e does t%is by t%e &ormula approved by SB( and as publis%ed daily.
't also ma$es sure t%e rates approved are #onveyed to t%e bra#%es on t%e
same day.
Foreign Ex#%ange "epartment provides t%e &ollo*ing servi#es to t%e
#ustomer.
Foreign Ex#%ange ,urren#y A##ounts
Foreign Ex#%ange Remittan#e Fa#ility
3! *orei4( C/rre(c6 Acco/(tC
J7overnment o& (a$istan %as introdu#ed many important re&orms in
&oreign ex#%ange #ontrol in t%e #ounty in February) 8??A) &or t%e purpose
o& strengt%ening &oreign ex#%ange reserve.K .B/ as an aut%ori1ed
#ommer#ial ban$ o&&er t%e &a#ility o& &oreign #urren#y a##ount in &our
#urren#ies) *%i#% are .S "ollar) 2apanese Fen) 7erman Mar$) and .
(ound sterling.
T%e &oreign #urren#y a##ount &a#ility by .B/ is available bot% &or
(a$istani #iti1en #urren#y a##ount is similar to opening o& lo#al #urren#y
a##ount. T%e a##ount may be an individual or +oint a##ount. T%ere are
t*o types o& &oreign #urren#y a##ount.
C/rre(t Acco/(t
S35i(4 Acco/(t
6?
i! C/rre(t Acco/(tC
2ust li$e lo#al #urren#y #urrent a##ount %older no interest is given
to t%e &oreign #urren#y a##ount %older. Foreign ,urren#y AH, are also
exempted &rom Ga$at) 'n#ome Tax) Bealt% Tax) t%e A##ount %older #an
s%i&t %is money abroad t%roug% Foreign Ex#%ange remittan#e servi#es
ii! S35i(4 Acco/(tC
.B/ o&&ers a very %andsome rate o& return &oreign #urren#y saving
a##ounts. T%e pro&it is paid in #urren#y in *%i#% is opened. T%is a##ount
too is exempted &orm. Ga$at) 'n#ome Tax and Bealt% Tax. T%e &a#ility
o& in*ard out*ard remittan#es is granted to t%e #ustomer.
P/rch3'e 3(2 S3$e O *orei4( C/rre(cie'C
Foreign #urren#y department o& .B/ also %as a very extensive
system &or t%e pur#%ase and sale o& &oreign #urren#ies. .B/ is an
aut%ori1ed dealer in t%e touring #urren#y) given t%e aut%ority by SB(.
.B/ deals in t%e sale and pur#%ase o& t%e &ollo*ing &oreign #urren#ies.
.S "-//ARS
. (-.N" STRE/'N7
2A(ANES FEN
7ERMAN MAR
SA."' R'FA/
.AE "AR!AM
<! AD,ANCES DEPARTMENT C
;A
Besides deposits t%e ot%er ma+or &un#tion o& t%e ban$ is to advan#e
money to t%e #lients. T%is &un#tion o& t%e ban$ #ontributes a great deal to
t%e revenues to t%e ban$. "ue to its utmost importan#e to t%e ban$ersC
su##ess) t%is area is given spe#ial importan#e and attention.
Ban$ normally ma$es advan#es o& t%e types:
,ommer#ial Finan#e
Agri#ulture Finan#e
'ndustrial Finan#e
Export Finan#e
'mport Finan#e
T%e ban$s also advan#e to small si1e businesses and #onstru#tion
#ompanies et#. Many .B/ Bran#%es are %aving departments &or granting
advan#es to t%e borro*ers. Normally) it is responsible &or per&orming t%e
&ollo*ing &un#tions.
a. To %andle all t%e #ases o& s%ort or long term loans.
b. To pro#ess all t%e #ases #on#erned.
#. To &or*ard t%e #ases &or approval and #onsideration to t%e %ig%er
aut%orities.
d. "ire#t dealing *it% t%e borro*ers.
e. To insure t%e disbursement o& loan.
&. To in&orm t%e %ig% aut%orities about various loans.
.B/ ma$e advan#es in t%e &ollo*ing *ays.
(3) B- CASH CREDITC
;8
T%roug% t%is #redit &a#ility) t%e ban$er advan#es loan to t%e
borro*er a&ter %aving tangible asset as a se#urity. Main #%ara#teristi#s o&
t%is &a#ility are t%at t%e total amount is not given to t%e borro*er at on#e
rat%er it is given in installments) or *%en over re0uired. T%e borro*er
%as to t%e interest only on t%e amount outstanding against %im.
T%e #as% #redit &a#ility is given eit%er t%roug% by %ypot%e#ation or
pledging o& goods. Some re0uirements are as under.
i! ,ustody o& sto#$ remains *it% t%e borro*er.
ii! Ban$ lien on t%e sto#$.
iii! Sto#$ %ypot%e#ated must be insured against &ire et#.
i5! ,ustomer must submit t%e sto#$ report on mont%ly basis.
5! Fre0uent sto#$ veri&i#ation to be done by .B/.
5i! Ban$ may send o&&i#ers or sta&& in order to supervise
veri&i#ation
Some #%ara#teristi#s o& pledging asset against loan. Sto#$s are
pledged *it% under ban$s lo#$ and $ey.
Sto#$ must be duly insured against &or and burglary.
-n mont%ly basis sto#$ reports %as to be prepared by t%e
borro*er duly in#orporating delivery o& goods) i& any during t%e
mont%s.
"elivery o& goodsHsto#$ is made against #as% payments.
(0) B- DISCOUNTIN+ BILL O* E?CHAN+EC
T%is #redit &a#ility is a very advan#ed &orm o& advan#ing
moneyH#redit to t%e borro*er. 't is also termed as &a#toring. 'n t%is
&a#ility) t%e ban$ pur#%ases t%e bills o& bea#%ing &rom t%e borro*er. T%e
ban$ gives &a#e value o& t%e bill to t%e borro*er a&ter dedu#ting interest
on t%e remaining period re0uired &or t%e bill to mature.
;4
(c) B- O,ER DRA*T
Some time it %appens t%at a reliable) regular #ustomer may as$ &or
a very s%ort period #redit. T%e ban$ a##ommodates su#% #ustomers
t%roug% t%e &a#ility o& overEdra&ting. 'n t%is &a#ility t%e ban$ #%arges
interest on t%e outstanding amount only. T%is &a#ility may be given
*it%out any se#urity or is provided against some #ollateral. 't mig%t be a
temporary &a#ility or an overEdra&tElimit may be san#tioned to t%e
#ustomer) *%i#% may be used again and again during a #ertain period o&
time.
6! CLEARANCE HOUSEC
't is an asso#iation o& ban$s5 usually set up in a given lo#ality &or t%e
(urpose o& inters #%anging #redit #laims. Nearly) every*%ere t%is
&un#tion is per&ormed by t%e #entral ban$ o& a #ountry. But in #ities *%ere
t%ere is a no bran#% o& #entral ban$) ot%er aut%ori1ed ban$s per&orm t%is
&i#tion. 'n (a$istan) t%e areas *%ere t%ere is no #entral ban$ bran#% t%e
&un#tion o& #learing %ouse is per&ormed by National Ban$ o& (a$istan
=N(B>.
'n underta$ing t%e pro#ess o& inter #%anging #redit t%e &ollo*ing
pro#edure is adopted. 'n ban$ing business *%en #reditor as$s &or some
payment) it is al*ays t%e #%ouse t%roug% *%i#% t%e payment is as$ed &or.
But t%ere arises to situations *%en t%e payee &or payment t%roug%
#%e0ues. T%e payee may be a##ount %older in t%e same ban$ i.e. o&
dra*er or %e may not be t%e a##ount %older in t%e same ban$.
B%en t%e payee is an a##ount %older in t%e same ban$) t%en t%e #%e0ue is
dire#tly trans&erred &rom one to t%e ot%er. And t%e total assets and
liabilities o& t%e ban$ remains t%e same. T%en in su#% #ases t%e payee
deposits #%e0ue in t%is ban$ dra*n on some ot%er ban$. T%e ban$ *it%
;6
t%e #%e0ue is deposited be#omes t%e #reditor o& t%e dra*ers ban$. T%e
debtor ban$ *ill pay t%is amount o& t%e #%e0ue by trans&erring it &rom
#as% reserves i& t%ere is on o&& setting transa#tion.
'n daily business o& t%e ban$) t%ere are a number o& #%epues deposited
*it% one ban$) *%i#% are dra*n by ot%er ban$s. T%e dra*er ban$
be#omes indebted to t%e ban$ in *%i#% t%e #%0ues are deposited &or
#olle#tion. 'n t%e same *ay t%e #reditor ban$s also re#eive #%e0ues
dra*n on ot%er ban$ing giving blooms o& payment by t%em. No* it *ill
be very in#onvenient) une#onomi#al &or t%e ban$ to trans&er #as% &or
&ul&illing re#ipro#al obligations. T%e best) easiest and sa&est *ay *ill be
to o&& set t%e re#ipro#al #laims o& ea#% ot%er and trans&erring only t%e net
amount due by any on t%e ,learing !ouse provides t%is &a#ility.
T%e #learan#e %ouse is t%e bran#% o& #entral ban$ o& (a$istan or in #ase o&
area *%ere on #entral ban$ is available. T%e representative o& ea#% ban$
meets at &ixed time on all business day o& *ee$. T%is meeting is %eld in
t%e ban$ per&orming duties o& #learing %ouse. T%e messenger o& t%e
various #ommer#ial ban$s gat%ered at t%e #learan#e %ouse and
trans&erring #%e0ues payable by ot%er ban$s *%ile #olle#ting dra*n on
t%eir ban$s. A summary s%eet is prepared des#ribing t%e number o&
#%e0ues re#eived and delivered by a ban$ at t%e #learan#e %ouse.
Normally) t%e ban$s maintain t*o boo$s &or #learing %ouse.
I(D3r2 c$e3ri(4 0oo9!
O/tD3r2 c$e3ri(4
0oo9.
CHAPTER @ <
SER,UCES =PRODUCT O* UBL
;;
'n ban$ing servi#es UBL provides a number o& servi#es. T%ese servi#es
in#lude #ustomer ban$ing) mer#%ant ban$ing and #orporate ban$ing. T%e
&ollo*ing is t%e brie& des#ription o& various servi#es o&&ered by t%e UBL
to its #ustomers.
)! +e(er3$ De.o'it'C
"ue to t%e everEin#reasing need &or #apital t%ere are no* a &e* business
enterprises) *%i#% are #arried) put totally *it% t%e o*nerCs e0uityH#apital.
So borro*ing is be#oming an essential &eature o& todayCs enterprise. But
in #ase o& ban$ing business borro*ing &rom outside sour#es is all t%e
most vital. And t%is is very #ommon observation in t%e ban$ing business
t%at in a given ban$Cs &ound treassures t%e borro*ed #apital is mu#%
greater t%an its o*n #apital. Ban$ borro*s mostly in t%e &orm o& various
deposits t%e greater t%e di&&eren#e bet*een t%e rate o& borro*ing and
lending5 t%e greater *ill be t%e pro&it margin) &or t%e ban$. But t%e ban$
loo$ &or*ard &or more deposits) as t%is *ill #reate more &unds available
&or employment. So greater deposits *ill result in greater return &or t%e
ban$ and as a result greater pro&it. 'n ban$ing business t%ese deposits are
t%e li&eblood o& a ban$. 'n deposit being t%e main advantage &or t%e
#ustomer is as debts.
B%en ban$ re#eive a deposits &rom a #ustomer a relations%ip o& debtor
and #reditor is establis%ed. ,ustomer be#omes #reditor *%ile ban$ ta$es
t%e responsibilities o& debtor. -n re#eiving o& deposits t%e a#0uired
liability &or t%at mu#% amount *%ile be#oming o& t%e deposit) it #an
invest any*%ere it deems rig%t *it% out #onsulting t%e #reditor o& t%e
deposit. But it does not mean t%at t%e ban$ be#omes t%e sole o*ner o&
t%is amount) rat%er t%roug% an impli#it agreement t%e ban$ *ill be liable
to pay t%e depositor money as and *%en t%e depositor demand.
&! C/rre(t De.o'it'C
;<
.B/ o&&ers t%e &a#ility o& #urrent aH# bot% in (a$istan rupees and &oreign
#urren#ies. -n maintaining su#% a##ounts t%ese is no restri#tion on t%e
#ustomer residen#e. T%ese a##ounts are usually maintained by
businessman and business #on#erns. 't is be#ome t%at t%ey #an ta$e and
deposit money as money times as t%ey deem rig%t during t%e ban$ing
%ours. As su#% t%ese a##ounts are payable on demand. 'n (a$istan on
o&&er any interest. Some o& t%e solvent &eatures o& t%is aH# are as.
i. No restri#tion on number o& *it% dra*ls &rom aH#Cs and on prior
noti#e is re0uired &or *it% dra*l.
ii. T%ese aH#Cs are regulated under t%e rules and regulation o& SB(
espe#ially deposits o& P8AAA is &ree &rom all ex#%ange #ontrol.
iii. ,onversion o& t%ese &unds into any #urren#y and trans&er &or o&
t%ese &inds into any #ountry is not restri#ted.
iv. T%e &oreign #urren#y aH#Cs are a##eptable as a #ollateral against
rupee loans.
v. 'n #ase o& payment to t%ird party standing instru#tion by #ustomer
is re0uired.
vi. By debiting t%ese aH#Cs a T, #an be obtained.
vii. For obtaining lo#$ers &a#ility pre&eren#e is given to &oreign
#urren#y aH#Cs %olders.
3! S35i(4 De.o'it'C
T%e main ob+e#tive o& maintaining saving deposits in running
status by t%e ban$ is to develop saving %abits in t%e people o& our #ountry.
Su#% people may in#lude young people) married or %ouse%old *oman.
T%ese people #an start t%eir aH# by depositing only a small amount at a
time. T%ese a##ounts #an also be opened in &oreign #urren#ies. Some year
;@
ago it *as not possible to *it%dra* money &rom saving aH# more t%an t*o
times in a *ea$ and prior noti#e *as to given t%e ban$ &or dra*ing
money above a #ertain level. T%is restri#tion is no* removed by SB( and
t%e #ustomer #an deposit and *it%dra* money as and *%en re0uired by
t%e #lient during t%e ban$ing %our.
So1e o the 'i$e(t e3t/re' 3re 3' /(2erC
'nterest is payable by t%e ban$ in a##ordan#e *it% t%e rates
announ#ed by SB(.
No restri#tion on t%e number o& *it%dra*als and t%e amount
o& *it%dra*als during a *ee$.
T%e &unds o& t%is aH# #an be utili1ed &or pur#%asing
7overnment and ot%er se#urities su#% as &oreign ex#%ange leader
#erti&i#ates) spe#ial saving #erti&i#ates and &oreign #urren#y bearer
#erti&i#ate.
(rin#ipal and interest earned t%ere is on exempt &rom in#ome
tax and Ga$at.
'n a##ordan#e *it% 7ovt. o& (a$istan regulation) #ustomerCs
deposits are &ree &rom all ex#%ange #ontrols.
'& payment o& a #ertain amount is to be made to a t%ird party
at regular intervals i.e. mont%ly) 0uarterly) standing instru#tion to
t%is e&&e#t #an be issued to t%e ban$er.
T, #an be issued to t%e #ustomer by debiting t%e #ustomerCs
aH# &or t%e amount.
(re&eren#es given to &oreign #urren#y saving a##ount %older
in providing lo#$er &a#ility.
;9
,onversion and trans&er o& t%e #urren#y into any ot%er
#urren#y or #ountry is not restri#ted.
T%e rate o& return on t%ese aH#Cs are not &ixed and are #omputed and
announ#ed at t%e end o& t%e %al& year a&ter %al& yearly and yearly #losing
in 2une and "e#ember respe#tively.
B! *iIe2 De.o'it'C
T%ese deposits are #reated by a single as su#% t%ere are t*o transa#tion
involved. -ne is *%en some body deposits t%e money and t%e ot%er *%en
t%e #ustomers *it%dra* t%e money a&ter or be&ore t%e due date. 'n #ase o&
*it%dra*ing t%e deposit be&ore maturity no interest is paid to t%e deposit
%older. T%e rate o& return on time deposits various *it% t%e duration &or
*%en t%e deposit is #reated. T%e duration various &rom a day as long as
&ive years.
<! U(i c3'hC
No* days #arrying #as% *%ile going out o& your pla#e is very ris$y.
Every body *ants maximum se#urity *%ile $eeping is money in %is
po#$et. (eople ma$e use o& T, and ot%er various #redits #ards &or t%is
purpose. .B/ provides su#% &a#ility t%roug% .N'E,AS! t%e
management o& .N'E,AS! is #arried out in &ollo*ing *ays.
3! PIN (Per'o(3$ I2e(tiic3tio( N/10er)
(ersonal identi&i#ation number =('N> is very important number allotted
*%en a .N'E,AS! #ard is issued to t%e #ustomer. T%is number is made
uni0ue by giving &ourEdigit #an &inan#ial number and *%en it is used in
#on+un#tion *it% t%e .N'E,AS! #ard is enable t%e #ustomer to avail t%e
#as% point &a#ilities. T%e allotted ('N number is $ept event #on&idential
;:
&orm t%e ban$ sta&& by printing it in a spe#ial number buy t%e #omputer on
a preEsealed) tamper proo& ('N millers. T%ese ('NEM'//ERS #an only be
seen *%en t%e #ustomer opens t%e envelope.
0! Pi( Ch3(4eC
B%en a #ustomer a&ter availing t%e &a#ility &irst time *it% t%e .N'E,AS!
#ard) %eHs%e *ill be re0uired to #%ange ('N =(ersonal 'denti&i#ation>
number is soug%t &rom se#urity point o& vie*. T%e #%ange number
sele#ted by t%e #ustomer s%ould be su#% t%at t%e #ustomer #an easily
remember it and #an not be easily guessed by ot%er.
c! C3r2 Seri3$ N/10erC
,ard serial number is given to a parti#ular .N'E,AS! #ard *%i#% t%e
#ustomer #an $no* by loo$ing at t%e #ard. T%e &irst line #ontains t%e
.N'E,AS! #ard serial number *it% t%e #ustomerCs name) aH# number
and #ard expiry date is &ollo*ed in t%e subse0uent lines.
2! "ith2r3D3$ Li1itC
T%is limit is determined at t%e time o& depositing money &or availing t%e
&a#ility o& .N'E,AS! #ard. T%e limit depends upon money deposited.
e! C3'h Poi(t'C
To &a#ilitate t%e pro#ess o& getting money t%roug% .N'E,AS! #ard a
number o& #as% points are available in t%e #ountry. T%e ma#%ines may be
used round t%e #lo#$. .N'E,AS! #ard are used in t%ese ma#%ines &or
dra*ing money &rom t%e a##ount and &or availing a number o& ot%er
&a#ilities su#% as t%e &ollo*ing.
i! Balan#e 'n0uiry
ii! Mini Statement
iii! ('N ,%ange
;?
6! UBL "ALLET ,ISA CARDC
.B/ BA//ET 3'SA is a se#ure innovative #ard providing t%e #ustomers
t%e bene&its o& bot% an ATM =automati# tailor ma#%ine> and a debit #ard
lo#ally and internationally.
Bit% .B/3'SA BE//ET ) t%e #ustomers %ave t%e po*er o& using your
#ard at more t%an ?4< ATMs a#ross t%e #ountory and over ?AA)AAA 3'SA
ATM lo#ations *orld *ide in 8<A #ountories and over <)AAA -R'D
lo#ations a#ross t%e nations and 44 millions 3'SA mer#%ant lo#ations
*orld *ide. 't #an be used 4;%our day)
9 days a *ee$ at all .B/ ATMs as *ell as ot%ers ATMs in 8/in$ I
MNET net*or$.
ATM CARD USA+E C
8. 'nsert t%e #ard in to t%e slot labeled Jinsert #ardK.
4. Sele#t t%e /anguage.
6. .se t%e $eypad to enter t%e personal 'denti&i#ation number=('N>.
MAIN MENUEC
'n t%e main menue) sele#t an i#on to #ondu#t a transa#t
CASH "ITHDRA"ALC
8. Sele#t J#as%K *it%dra*alK &rom t%e main menue.
4. Sele#t t%e a##ount type.
6. Enter t%e re0uired amount in multiples o& Rs.<AAQ and press -.
MINI STATEMENTC
8. Sele#t mini statement &rom t%e main menu.
<A
4. Sele#t t%e a##ount type.
6. ,olle#t t%e mini statement.
PIN CHAN+EC
8. Sele#t Jpin #%angeK &rom t%e menu.
4. .se t%e $eypad to enter your ne* ('N.
6. Reenter your ne* ('N to #on&irm.
*UNDS TRANS*ER! =&rom .B/ to .B/ to ot%ers ban$s>:
8. Sele#t J&unds trans&erK &rom t%e menu.
4. Sele#t t%e type o& &unds trans&er you to *is% to #ondu#t.
6. Sele#t t%e a##ount &rom *%i#% you *is% to trans&er &unds.
;. Sele#t t%e a##ount to *%i#% you *is% to trans&er &unds) or type in t%e
a##ount number a##ording to t%e given layout.
<. Type in t%e amount o& &unds t%at you *is% to trans&er.
@. ,on&irm t%e a##ount name and number and amount o& &unds to
exe#ute
T%e Funds trans&er.
DEBIT CARD USA+EC
8. A&ter s%opping) present t%e.B/ Ballet to t%e #as%ier t%e
.B/ Ballet
is a##epted at all outlets ex%ibiting t%e 3'SA logo as *ell as -R'D
logo displaying ma#%ines.
4. T%e #as%ier *ill s*ipe your .B/ Ballet t%roug% t%e point o&
sale=(-S> Terminal and enter t%e pur#%ase amount.
<8
6. 't is as simple as buy) s*ipe I sign. Simply pur#%ase t%e
item) s*ipe t%e #ard
At t%e (-S terminal and sign on t%e re#eipt generated. For
transa#tions on t%e -R'D net*or$ simply enter t%e ('N to #omplete t%e
transa#tions.
CHAPTER @ 6
S"OT ANAL-SIS
T%e *ord JSB-TK #onsists o& &our *ords) *%i#% are stands &or
Strengt%s) *ea$nesses) opportunities and t%reats) respe#tively.
T%roug% t%e JSB-TK Analysis te#%ni0ue one #an analy1e t%e present
#ondition and per&orman#e o& a given organi1ation and #an prepares plans
&or t%e &uture.
'n t%e SB-T Analysis o& .B/ t%e &ollo*ing points #an be dis#ussed in
brie&.
<4
)! STREN+THSC
'ts Strengt%s are as &ollo*s.
!aving reputation &or %ig% #ustomer ban$ing servi#es.
6
rd
largest Ban$ o& (a$istan
Easy asses to bran#% lo#ality.
/arge net*or$.
(ro&essional and s$illed management.
Bell #oE#oordinated bran#% o&&i#e system.
Experien#ed personnel.
Strong loyal #ustomer group.
Ex#ellent #ompetitive s$ills.
Sound level o& deposits.
Ex#ellent promotional and mar$eting #ampaigns.
&! "EAKNESSESC
Bea$nesses is somet%ing an organi1ation la$es at doing t%at.&or .B/
t%ese are.
,ustomer %aving a##ounts *it% small amounts are not given t%e same
attention given to t%ose *it% large amounts.
Se#urity system o& .B/ main bran#% bannu very #areless
Most o& employees are overloaded *it% t%e *or$ and promotion is
also not timely.
<6
/o* salaries to sta&&.
(oliti#al inter presen#e.
/o* mar$et value o& t%e ban$Cs sto#$.
Bad re#overy o& over due advan#es.
.nEsatis&a#tory *or$ing #ondition o& bran#%es.
No availability o& sop%isti#ated e0uipments in bran#%es.
'n e&&i#ient system o& re#ruiting and sele#ting o& personnel.
B! OPPORTUNITIESC
An external situation) *%i#% an organi1ation #an bene&it &rom)is #alled
opportunity.
'n#rease t%e serving #ustomer group.
"ue to e&&i#ient and experien#ed management group).B/ #an
improve and expend its &oreign operations su##ess&ully.
Enter ne* mar$ets.
'n#rease produ#t line to serve large range o& #ustomers needs.
!iring o& *ellE0uali&ied personnel in t%e *or$ &or#e.
"eployment o& sop%isti#ated te#%nology in o&&i#es and bran#%es.
B! THREATSC
'n#rease t%e number o& ne* lo#al and &oreign ban$s.
/o* moral o& employees.
(oliti#al inter&eren#e in t%e a&&airs o& t%e ban$.
/a$e o& #onsisten#e in poli#ies due to (oliti#al instability.
<;
/o* saving rated in t%e #ountry.
E#onomi# re#ession in t%e #ountry.
T%is JSB-TK Analysis is a mirror to t%e ban$ o its present #ondition.
From t%is analysis *e #an #on#lude t%at t%e ban$ %as done some
pro&essional #%anges in its ban$ing system. T%e management #an develop
elaborated strategy planes &or #apitali1ation t%e available opportunities.
-ne area *%ere t%e ban$ %as done some *or$ is t%e improvement in
#ustomer servi#es.
T%e ban$ s%ould maintain prin#iple o& pro&essional management and
ad%ere t%e sound and sop%isti#ated ban$ing rules and regulations in order
to build #on&iden#e o& people in t%e institution
CONCLUSIONC
A&ter t%e establis%ment o& .B/ in t%e year o& 8?<?) t%e ban$ *as
su##ess&ul in a#%ieving some o& its ob+e#tives. 'n t%e very &irst t%e ban$
earned a %andsome pro&it.
A&ter t%e ex%austive era o& nationali1ation) t%e ban$ is no* trans&orming
to private o*ners%ip again. T%e de#ade o& @ACs *as dominated by on
ex#eptional in#rease in e#onomi# a#tivities. T%is result in bringing
various #%anges in t%e management and stru#ture o& t%e #ommer#ial
ban$s. 'n area o& management more pro&essional *ere broug%t in and t%e
same *as done *it% t%e stru#ture.
.B/ *as not an ex#eption to t%ese #%anges. 'n t%e last de#ade o& t%e
#entury t%e ban$ %ad *itnessed very bad ban$ing business. To rebuild t%e
ban$ ne* pro&essional people *ere indu#ted under t%e leaders%ip o&
Mr.Ga%oor Soomro. .nder t%is leaders%ip t%e ban$ introdu#ed in#entive
s#%emes and produ#ts su#% as ,ARAMMA") GARAMMA" and .N'E
MA!ANA) et#) s#%emes *ere introdu#ed. T%e ban$ also res%aped t%e
<<
produ#t o& Rupee TravelerCs ,%e0ue =RT,> *it% a ne* name o&
!AMRA!.
All t%ese s#%emes *ere very su##ess&ul in stopping t%e #apital &lig%t &rom
t%e #ountry) *%i#% *as t%e result o& t%e &oreign #urren#y aH#s in May
8??: a&ter t%e nu#lear detonation. No* t%e ban$ is &o#using on improving
t%e standard o& its servi#es &a#ilities) spe#ially improving its #orporate
ban$ing and more #ustomer satis&a#tory #ulture. All t%ese ne* and
potential improvements are signs o& brig%t &uture &or t%e .B/.
A&ter t%e #on#lusion ' *ould li$e to re#ommend some points *%i#% '
t%in$ i& given due #onsideration by t%e .B/ management *ill de&initely
result in improving t%e ban$Cs image) good*ill and position as *ell. /i$e
ot%er #ompanies) &or expansion o& its business t%e ban$ s%ould &o#us its
a#tivities on in#reasing its sto#$%olders e0uity. And also t%e %an$ s%ould
be obliged and &ul&ill its obligations to its #ustomer) sto#$%olders and
publi#. Some suggestions may be given in order to give rig%t
ba#$Hob+e#tives.
"evelopment and maintenan#e o& #ongenial *or$
environment &or t%e ban$ employees.
A#%ieving more #ustomer satis&a#tion t%roug% 0uality
servi#es.
'n#reasing assets and de#reasing expenses t%roug% letter
management.
(laying more responsible role in t%e so#ial environment o&
t%e so#iety meaning &ull &illing t%e so#ial obligations as *ell.
<@
CHAPTER@>
RECOMMENDATIONS *OR IMPRO,EMENTC
Re#ommendations are based on t%e previous se#tions o& a report and are
suggestions t%at t%e analyst &eels are re0uired to be implemented in order
to improve &urt%er t%e standing and position o& t%e &irm in t%e &inan#ial
<9
*orld. T%ese are t%us based on t%e &indings and s%ort#omings noted in an
organi1ation *%ile *or$ing *it% it and t%en *riting on it. -pinions o&
various #apable individuals are soug%t *%o t%roug% t%eir real li&e
experien#es and deep insig%t are better able to +udge *%et%er t%e #ourse
o& a#tion adopted by t%e organi1ation is going to prove &ruit&ul or does it
re0uire &urt%er improvement in t%e &orm o& #%anges in its strategies.
Follo*ing are t%e &indings and re#ommendations &or various "epartments
t%at *ere &elt are re0uired *%ile #onsulting t%e sta&& members o& .B/)
Main Bran#% Bannu.
>!) De.o'it' De.3rt1e(t
T%e #omparative analyses reveal t%at .B/ %as t%e lo*est s%are o&
"eposits out o& t%e total in t%e mar$et. Sin#e deposits are t%e
li&eblood o& a ban$) it s%ould attra#t more #ustomers and expand its
deposit base in t%e &ollo*ing manner
>!)!) Si1.$iic3tio( o Proce2/re'
T%e pro#edure o& opening an a##ount s%ould be simpli&ied. T%e
a##ount opening &orm s%ould be sel&Eexplanatory and in#lude
translations in .rdu &or t%ose #ustomers *%o are not *ell read)
sin#e t%e &a#t #annot be ignored t%at many people do not %ave a
good understanding o& Englis%.
>!)!& No D/.$ic3tio( o Acti5itie'
-n#e t%e a##ount opening &orm is &illed t%ere s%ould be no reason
to submit a *ritten appli#ation &or opening an a##ount) sin#e it not
only is a *aste&ul and time #onsuming exer#ise on t%e part o& t%e
#ustomer but also ma$es &iling lengt%y.
>!)!3 I(ce(ti5e' or De.o'itor'
<:
T%ose *%o deposit large amounts o& money or are old #ustomers o&
t%e ban$ s%ould be given &ree #redit lines up to a #ertain limit.
Besides) &inan#ial advi#e s%ould be provided to #ustomers in #ase
t%ere is a #%ange in t%e mar$et trend be&ore t%ey see$ &or it.
>!)!B I(te4r3te2 M3r9eti(4 A..ro3ch
All t%e o&&i#ers in "eposits "epartment s%ould be involved in
mar$eting and not +ust opening a##ounts and maintaining t%eir
re#ords. T%is #an be done t%roug% improving t%eir personnel
relationsC s$ills and applying t%e .niEServi#e #on#ept o& visiting
t%e potential #ustomers at t%eir o&&i#es and %omes.
>!)!< Peror13(ce A..r3i'3$
.B/ s%ould &ollo* t%e per&orman#e evaluation poli#y stri#tly and
a*ard t%ose *%o bring in deposits and %elp it in#rease its mar$et
s%are. .n&ortunately) t%is %as been stated in t%e ban$Cs poli#y but is
not being implemented.
>!& REMITTANCES DEPARTMENT
T%e Remittan#es "epartment at t%e Bran#% is divided into 'nland
Remittan#es and Foreign Remittan#es.
Bot% t%ese are dealt by separate o&&i#ers and involve using spe#i&i#
stationary and pro#edures. T%e &ollo*ing re#ommendations are
made &or t%is very important "epartment o& t%e ban$
>!&!) Or43(iFi(4 the De.3rt1e(t
T%e "epartment is spread over t%e entire ban$ *it% no spe#i&i#
person or des$ &or t%e purpose. .sually dra&ts and telegrap%i#
trans&ers are made in t%e #as% #ounter t%at results in %assle &or t%e
ot%er #ustomers. A senior o&&i#er deta#%ed &rom t%e ot%er o&&i#ers
per&orming inland remittan#e transa#tions %andles t%e &oreign
<?
remittan#es. 't *ould be better &or t%em to sit toget%er so t%at t%ey
#an bene&it &rom %is experien#e and $no* %o*.
>!&!& Ce(tr3$iFe2 Mo(e6 4r31 Ser5ice'
T%e #ustomers re#eiving &unds &rom abroad %ave to *ait 0uite long
in order to get t%eir money as t%e bran#% sends t%e appli#ation &orm
t%roug% &ax to t%e ,ity Bran#% &rom *%ere it is #on&irmed *%et%er
t%e amount %as been #redited to t%e S*abi. Bran#% or not. T%is
#on&irmation ta$es long at times and t%ere is al*ays a &ear o& t%e
ban$ losing its good*ill in #ase o& lengt%y delays. T%e servi#e
s%ould t%us be de#entrali1ed and t%e !ub Bran#% %aving t%e
aut%ority o& dire#tly #on&irming t%e amount.
>!3 CASH DEPARTMENT
T%e &ollo*ing re#ommendations are made &or t%e ,as%
"epartment.
>!3!) EI.3('io( o the C3'h Co/(ter
T%e ,as% "epartment at t%e Bran#% needs spe#ial attention in t%e
sense t%at t%e #as% #ounter is small and be#omes #ro*ded *%en
t%ere are more t%an &ive to six #ustomers to attend. ,ustomers
pur#%ase dra&ts and ot%er instruments &rom t%e very same #ounter
*%ere utility bills are #olle#ted and #as% is deposited and
*it%dra*n. !en#e) i& a ne* #ounter #annot be built due to #ertain
limitations t%e utility bills s%ould be #olle#ted t%roug% a *indo* so
t%at t%e regular #ustomers do not &a#e any problems.
>!3!& EIte(2e2 ti1i(4' or C3'h
'n order &or t%e ban$ to progress and #ompete *it% t%e ot%ers in t%e
mar$et) it s%ould extend t%e time &or a##epting and *it%dra*ing
#as%. T%e #ustomers &a#e great %ards%ip espe#ially *%en t%ey #ome
@A
&rom &ar o&& pla#es and &ind t%at t%e #as% #ounter is #losed &or t%e
daily transa#tions.
>!B BILLS AND CLEARIN+ DEPARTMENT
T%e &ollo*ing suggestions are made &or t%is "epartment $eeping in
vie* t%e problems noted in it.
>!B!) C3reer De5e$o.1e(t
't %as been noted t%at t%e o&&i#ers ta$ing bills &or #learing do not
involve t%emselves mu#% *it% t%e ot%er operations o& t%e ban$ and
t%us remain on t%e very same post and seat t%roug%out t%eir
ban$ing #areer. T%is is against t%e modern day poli#ies o&
organi1ations giving t%eir employees #ondu#ive) re*arding and
e0ual opportunities o& prospering and gro*ing *it% it. T%us) t%e
!uman Resour#e "epartment at t%e !ead -&&i#e s%ould prepare a
plan t%at s%o*s t%e &uture gro*t% potential o& t%e employees based
on t%eir +ob per&orman#e and evaluation and ma$e it $no*n to all.
>!B!& 8o0 Rot3tio(
T%ere s%ould be +ob rotation o& employees espe#ially in t%is
department as it *as &elt t%at t%e employees %ere $no* 0uite less as
#ompared to t%e ot%ers. T%is *ill en%an#e t%eir #apabilities and
%elp t%em brea$ t%e monotony ma$ing t%em &ind t%eir *or$ more
interesting.
>!< AD,ANCES DEPARTMENT
T%ere *ere #ertain dra*ba#$s in t%e appli#ation and pro#essing &or
t%e loan re0uests t%at *ere observed at t%e bran#%. T%e &indings and t%e
re#ommendations are as under
@8
>!<!) Pro.er Doc/1e(t3tio(
'& valid do#uments are not obtained be&ore san#tioning t%e loan
limit) it be#omes irre#overable in #ase o& de&ault by t%e borro*er. 't
%as been noted t%at at times t%e related o&&i#ers oblige t%e #ustomer
by letting %im submit t%e do#uments later and approving t%e limit
by getting t%e "isbursement Aut%ori1ation ,erti&i#ate &rom t%e
,redit ,ommittee. 't proves to be very time and resour#e
#onsuming a&ter*ards tra#ing t%e borro*er to bring in t%e
do#uments. T%ere&ore) #orre#t and #omplete do#uments s%ould be
attained be&ore t%e amount is san#tioned and no lenien#y s%o*n in
any #ase.
>!<!& Co1./teriFe2 Recor2
All t%e san#tioned #ases s%ould %ave re#ord on t%e #omputer as it is
easy to a##ess and does not involve t%e %assles o& maintaining and
retrieving large and old &iles. For t%is purpose) training programs
s%ould be organi1ed &or t%e Relations%ip Managers to enable t%em
to %ave a basi# #omputer $no* %o*. T%roug% t%is) t%ey *ould also
be able to assess t%e &inan#ial position o& t%e prospe#tive borro*er
in minutes by using related &inan#ial so&t*are.
>!<!3 ,eriic3tio( o Sec/rit6
(%ysi#al veri&i#ation o& t%e se#urity tendered is a must rat%er t%an
to merely rely on t%e do#uments. 't %ad been noted t%at *%ere t%e
property to be %ypot%e#atedH mortgaged lay in remote areas su#% as
t%e 7adoon 'ndustrial Estate regular p%ysi#al visits are avoided by
t%e o&&i#ers. T%is and t%e above &a#tors result in an in#rease in t%e
nonEper&orming loans o& t%e ban$ and as result .B/ %ad more
debts turned bad as #ompared to t%e ot%er ban$s. For t%is purpose)
regular p%ysi#al veri&i#ation must be #ondu#ted o& se#urities
pledged and %ypot%e#ated.
@4
>!6 OTHER *INDIN+S AND RECOMMENDATIONS
T%e &ollo*ing re#ommendations are &or t%e ban$ as a *%ole
>!6!) De5e$o.1e(t o M3(34eri3$ Le32er'hi.
7ood managerial s$ills ma$e positive #ontribution to*ards %ig%er
e&&e#tive results. .B/ s%ould &o#us on t%e e&&e#tive utili1ation o&
its %uman resour#e by applying t%e modern style o& management.
T%is #an only be possible i& politi#al inter&eren#es are dis#ouraged
espe#ially *%en %iring and pla#ing personnel and t%e re#ruitment
poli#ies are #%anged to give pre&eren#e to M.B.A. and M. ,om.
students.
>!6!& Te't' or Pro1otio('
A si1eable portion o& t%e o&&i#ers at .B/ is promoted *it%out
#ondu#ting any tests and intervie*s. T%is results in undeserving
people sitting on t%e managerial posts and steering t%e organi1ation
a*ay &rom its goals and ob+e#tives in t%e long run.
>!6!3 Tr3i(i(4 or Cre2it M3(34e1e(t
Spe#ial trainings on #redit management s%ould be imparted to t%e
sta&& dealing in &inan#ing a#tivities o& t%e ban$. T%is is very
important in lig%t o& #urrent loan de&ault s#enario in t%e e#onomy.
>!6!B De$e43tio( o PoDer'
"elegating po*ers to t%e "epartment inE#%arges up to t%e greater
possible extent *ill most #ertainly redu#e t%e *or$load on t%e
managers and t%ey *ould be able to per&orm *ell by ta$ing 0ui#$
remedial a#tions *%ere ne#essary. Besides) t%e spare time *ill be
spent dealing *it% matters o& more important nature.
>!6!< Re'e3rch 3(2 De5e$o.1e(t De.3rt1e(t
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A Resear#% and "evelopment "epartment in .B/ *ill %elp it to
adopt ne* pro#edures and modern te#%ni0ues t%at *ill %elp t%e
ban$ to #ompete *it% t%e ot%ers. An RI"" s%ould be maintained
at all t%e !ub Bran#%es t%at *ould de&ine t%e target mar$et &or t%e
ban$ in t%at parti#ular area and t%roug% its &indings suggest
measures to improve t%e per&orman#e o& bran#%es
I! I(tro2/ctio( o I1.ro5e2 Tech(o$o4ie'C
Te#%nology plays an important role in t%is regard. No body #an
stop t%e pro#ess o& innovations. T%is pro#ess is not limited to any
parti#ular bran#% or area. T%is is also %appening in t%e &ield o&
s#ien#e and te#%nology. ,omputer is t%e output o& su#% a#tivities.
Appli#ation o& #omputer in t%e &ield o& ban$ing is not a novelty any
more. For t%is purpose i& a separate resear#% *ing is establis%ed) it
*ill greatly bene&it &or t%e ban$. Be#ause t%is *ing *ill Asses ne*
te#%nologies t%at #an be adopted by t%e ban$.
Iii! Co11/(ic3tio(C
S*i&t #ommuni#ation in any organi1ation is t%e inevitable need.
But reliable) s*i&t and *or$able #ommuni#ation is o& utmost
importan#e to t%e ban$. All t%e operation o& t%e ban$ is very mu#%
depending on in*ard and out*ard #ommuni#ation. And any
disturban#e in t%e &ree &lo* o& in&ormation *ill bring drasti#
#onse0uen#es. So to avoid su#% situation a more s*i&t &lo* o&
in&ormation is to be maintained. As t%is *ill aid management in
ta$ing a#tion in due time) and *ill also positively a&&e#t #ustomer
servi#e. So &or t%e *ritten or oral #ommuni#ation are #on#erned
t%at 9,Cs are desired to be #onsidered in ban$.
PROBLEMS AND SU++ESTIONS
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PROBLEMSC
'n every business institution) o& #losely observed) t%ere are a
number o& internal and external problems *%i#% are &a#ed by t%e
employees on t%e one %and and parti#ular publi# on t%e ot%er. "uring my
t*o mont%s interns%ip stay in .nited Ban$ /imited =,%o$e Ba1aar
bran#%>) *%i#% is small period by all means to $no* every t%ing about a
big organi1ation li$e .B/) ' reali1ed t%at generally t%e employees &a#e
t*o types o& problems.
)) 'nternal (roblems =Administrative (roblems>
&) External (roblems =(ubli# (roblems>
)! I(ter(3$ Pro0$e1' (A21i(i'tr3ti5e Pro0$e1')C
Administrative problems dire#tly relates to t%e employees. ' personally
&eel and also %eard t%e employees dis#ussing about t%e timing o& t%e
ban$. T%ese timings *ere not very #onvenient o& t%e employees #oming
&rom ruler and subEurban areas. 't *as very di&&i#ult &or t%em to attend t%e
o&&i#e as early. T%e under development o& t%e #ountry also #annot %elp
peoples to over#ome t%is problem be#ause t%e mean o& transportation and
#ommuni#ation are not up to standard. T%e employees o&ten donCt %ave
t%eir o*n #onveyan#e and i& t%ey missed t%e buss t%ey #annot enter t%eir
names in t%e good boo$ o& in #%arge.
T%e se#ond problem related to t%e time &a#tor *as t%e duration o& t%e
*or$ing) *%i#% is very 8ong and boring &or t%e employees regarding t%e
type o& *or$ t%ey are bound to do. A##ount *or$s i& #ontinued t%e
daylong irritates t%e person *%o %ad no time &or re&res%mentHlun#%)
*%i#% is in a normal routine o& t%e ban$s t%at an employ remains busy
rottenly till late at nig%t.
@<
-&ten t%e employees o& t%e ban$ *or$ above t%e s#%eduled time and t%ey
are not paid over time t%ey +ust sit to obey t%e orders o& t%e %ig%er
management.
Anot%er t%ing) *%i#% ' observe t%at t%ey *ere not) granted leaves as
desired be#ause o& s%ortage o& stu&& and t%e nature o& duty.
A&ter t%e appli#ation o& golden %and S%a$e s#%eme t%e problems o&
s%ortage o& stu&& are in#reased very mu#% be#ause t%e most o& t%e
experien#e stu&& is no* retired t%roug% 7!S S#%emes and ne* stu&& is
not re#ruited. No* t%e same amount o& *or$ is done by lesser number o&
employees and t%e burden per employee is in#reased.
Alt%oug% t%e #omputer &a#ilities are available *it% every bran#% but t%ey
are not utili1ed properly be#ause o& t%e unavailability o& t%e #omputer
programmers.
&! EIter(3$ Pro0$e1' (P/0$ic Pro0$e1')C
T%e problems) *%i#% relate to t%e publi# or say #lients) *%o visit ban$ in
#onne#tion *it% t%eir business) are as external problems. 'n (a$istan
litera#y rate 0uite lo* in ba#$*ard areas. Nearly :AR o& t%e people are
illiterate businessmen. T%ey do not $no* t%e real pro#edure o& #as%
transa#tion and #reates various problems &or t%e ban$ employees. Some
times t%ey as$ very &alse 0uestion &or not%ing during t%e busy %ours.
't is a normal routine &or t%em to bring t%eir &riends also %aving a %ope
t%at t%ey *ill be o&&ered a #up o& tea *it% some s*eet. T%e main problem
&a#ed by t%e managers o& t%e ban$ &or *%i#% %e %as no solution is t%at
t%ese illiterate visitors #ome to t%e o&&i#e and t%e managers &rom out side
pla#es &or example /a%ore and ara#%i et# &or t%eir #lients re#eive use
telep%ones.
@@
't be#omes very di&&i#ult to send a spe#ial messenger to t%e #on#erned
person &or telep%one #alls and %en#e disturbs t%e o&&i#e routine. 3isitors
use stationary and envelops &re0uently. 'lliterate #lients entered t%e ban$
in t%eir routine *or$ badly and produ#e irritation even t%ey also use t%e
pen o& t%e employees and $ept t%em *aiting &or some time.
SU++ESTIONSC
Regardless o& it t%at a problem is o& t%e external nature or t%at o& t%e
internal nature) it is ne#essary &or t%e ban$ administration to solve t%em
properly so t%at t%e ban$ #an run better to*ards t%e a#%ievement o& its
predetermine ob+e#tives. .sing t%e proper *ay o& administration #ould
solve bot% t%e problems internal and external.
All t%e employees *or$ing in t%e ban$ may be granted motor#y#le
advan#e) *%i#% may be re#overed into easy installments *it% out interest)
*%ile san#tioning t%e advan#e) period o& t%e servi#es s%ould not be ta$en
into a##ounts it #loses t%e *ay &or a ne*ly re#ruited employee. Also t%ere
s%ould be one or t*o tea brea$s &or t%e relaxation o& t%e employees
during t%e *or$ %ours.
Approximately one or t*o #ler$s may be appointed ot%er t%en t%e
san#tioned strengt%) so t%at on t%e time *%en one ta$es leave #ould be
repla#ed by t%e person in extra. T%is may #ause some &inan#ial problems
to t%e ban$ &or *%i#% an institution al*ays tries to get side o&&. But it *ill
%elp t%e ban$ in negotiating t%e publi# properly) *%i#% *ill in#rease t%e
good *ill result in business and pro&it o& ban$.
T%e *or$ers s%ould given leave at any emergent time. T%is *ill in#rease
t%e desire o& t%e *or$ers &or *or$. (roper remuneration to a *or$er
brings positive results &or an institution. 't is t%ere&ore suggested t%at i&
@9
anemployee *or$s more t%an &our %ours as over time s%ould be given &ull
daily.
BIBLIO+RAPH-
i. Annual Report o& U(ite2 B3(9 Li1ite2 =.B/>) 4A8AE8A
ii. Mr. Ria1 sa%eb le#turar in 'MS .ST Bannu.
iii. Sir Ra%man ulla% le#turar in 'MS .ST Bannu.
iv. Mr. 2aved $%an bran#% manager o& .B/ =(arety gate bannu>.
v. !ani& ulla% $%an #ustomer serve#ies manager in .B/ =(arety gate
bannu>.
vi. Strategi# management by &red R "avid 8A
t%
Edition.
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