SHYAMAL SINHA

FLAT-601,6
TH
FLOOR, PLOT B-110A,
TULSI CORNER,SECTOR 12,
KHARGHAR,NAVI MUMBAI,
INDIA 410210.
shyamalk@gmail.com
+91 09768142666

OBJECTIVE
Seeking a dynamic and result oriented position, to facilitate creative and technical talents in order
to grow with an organization.


EDUCATION

Bachelors in Computer Engineering August 1999 May 2003
Dnayaneshwar Vidyapeeth, Mumbai

Studies focused in application development and basic networking details, IT project management,
technical planning, and business case analyses. Created working prototypes for numerous web site
projects and desktop applications.

Higher Secondary,(Science) Mar 1997 Mar 1999
Mahatma Education Society(Mumbai University)
New Panvel, Mumbai

Specialized in the science field and scored 65% aggregate marks and PCM of 75%. It involved the
basic education for computer interphase and networking basics. Was responsible for assignment
grading, class review sessions, and one-on-one student meetings.

EXPERIENCE

Technical Analyst (Microsoft Exchange ) August 2013 Till Date
Enterprise Communication & Collaboration
Global Business Solutions
General Mills, Powai, India
www.generalmills.com

Working as technical analyst for enterprise communication and collaboration team.
We are the technology owners for Exchange 2010, Avaya, Lync 2013 and Airwatch
MDM
Worked on a migration project for OCS 2007 to Lync 2013
Support with video conferencing, script based exchange migration and ticketing
system
Manage project based deployment starting from planning, scoping and
implementation of the project.
Attend corporate training programs and technical training programs to implement
latest technology to our day to day functions.
Automation of day to day activities, simplifying tasks for service level agents.
Forecasting data warehousing, future technology implementations and piloting the
same.
Troubleshooting BMC remedy incidents and tasks at granular level for technically
challenging issues.
Carry out task for disaster recovery redundancy check of infrastructure.
Provide technical training of new products to newly defined scope area and
implementation of the acquired technology (Usually Microsoft Technology).


Skills

Microsoft Exchange
2013

Cisco IronPort

Airwatch MDM

Microsoft Lync 2013

Microsoft Exchange
2010

DAG administration

Microsoft Exchange
2007

Windows 2008 R2

Cluster administration

Microsoft Exchange
2003

Windows 2003 ADV

HP ILO

AV Monitoring

MS Office Suite

GIMS

VMware administration

Windows Vista/XP

Windows 2000

Exchange 2000

Exchange 5.5







Trainings
Attended training for google glass and Facebook apps development in code camp.
Attended training for migration and management of Lync 2013.
Attended training for Exchange 2013 for hybrid and on premises environment



Exchange Migration Specialist, June 2012 July 2013
Johnson n Johnson, Global Messaging Migration Support
LnT Infotech, Mahape, India
www.lntinfotech.com

Worked as Subject matter expert on Microsoft Exchange 2010.
Worked on a script based migration from Exchange 2003 to Exchange 2010
including 300000 mailboxes.
Provide technical solution and support to corporate Johnson n Johnson clients
using remote desktop sessions and ticketing system.
Managing day to day tasks activities including migration reports and script based
updates.
Troubleshooting failure of services and event ids generated.
Troubleshooting Outlook and Exchange connectivity related issues.
Trying to keep minimal downtime during server crash and getting mail flow up and
running in the least possible time.
Troubleshooting the connectivity between servers and DAG management.
Managing tasks that effect service delivery and problem management.

Trainings
Attended corporate training for script based migration from Exchange 2003 to
2010.
Attended rigorous test and compliance exams for Johnson & Johnson test and
production environment.


Sr. Technical Consultant, Mar 2007 May 2012
Saint Gobain & Dalkia Messaging and Windows support
Capgemini, Vikroli, India
www.in.capgemini.com

Worked as Technical Consultant on Microsoft Exchange 2007/2010 and Active
Directory for Saint Gobain,S-Group Finland and Dalkia corporate customers
Provide technical solution on AD server and provide support using remote desktop
sessions.
Managing day to day tasks activities including AV updates and Firmware updates.
Troubleshooting failure of services and event ids generated.
Troubleshooting SCOM and VMware related issues, Virtualizing physical servers
Trying to keep minimal downtime during server crash and getting mail flow up and
running in the least possible time.
User management, and patch management.
Troubleshooting the connectivity between servers and management of clustered
servers.
Managing and monitoring of ESX servers using VSphere on a Virtual Environment.
Managing tasks that effect service delivery and problem management.
Data Reporting and Managing Kasperesky Admin Console on AV Servers.

Trainings
Attended training for Microsoft Windows 2008 R2 including RBAC and AD
implications.
Attended training on VMware, including P2V migration of physical to virtual
environment.



Certifications

Microsoft Certified
Technology Specialist
for Exchange 2010
Deployment


Microsoft Certified
Technology Specialist
for Exchange 2010
Configuration

Microsoft Certified
Technology Specialist
for Exchange 2007
Configuration





Technical Consultant Sept 2003 Mar 2007
Microsoft Enterprise Messaging Support
Wipro India Ltd. CBD Belapur, India

Wipro BPO The largest third-party offshore BPO (Business process outsourcing) provider in India
and a part of Wipro Group. Wipro BPO is a strategic partner of Microsoft for providing technical
support for Microsoft Messaging. I worked as Tech Consultant for Microsoft messaging support.
www.wipro.com

Worked as L-3 consultant for Microsoft Exchange 5.5/2000/2003 for Microsoft
corporate(professional) customers
Provide technical escalation on SBS clients and provide support using remote
desktop sessions.
Migration from Exchange 5.5 to 2000/2003
Working on technically escalated issues, including cluster management.
Disaster recovery, RUS troubleshooting, Public folder replication issues, Schedule
+ Free busy troubleshooting
Backup & Restore
Troubleshooting Exchange server Problems, Troubleshooting mail flow issues,
Disaster recovery.
Trying to keep minimal downtime during server crash and getting mail flow up and
running in the least possible time.
Trouble shooting replication in Exchange mixed mode environment.
Troubleshooting permissions issue, public folders, general purpose public folders,
folder replication, data storage groups, distribution groups, Recovery Storage
Group, Using Exmerge, Troubleshooting RUS.
Installing troubleshooting Exchange 5.5/2000/2003

Trainings
Attended corporate training for Administrative Troubleshooting Exchange 5.5,
2000 and 2003.
Attended Enterprise training on Clustering using Virtual PC.





Technical Support Associate, Campus Intern October 2002 August 2003
Times of India,DN Road,Mumbai
www.remit2india.com

Answer international calls and assess customers references with online money
transfer facility.
Provide relation managing on basic operations and customer deals
Promote the remittance product in European countries like UK,Germany,Ireland and
America
Take regular backup of databases on tapes and defrag them.
Promotion of products with reference to launching promos in US and UK
To lead a team of 8-10 Service Engineers
Sending mailers and take the revenue count of the transactions of the day.z










Personal Details

Date of Birth : 4th September 1982

Marital Status : Married

Languages known : English,Hindi,Marathi,Manipuri and Gujarati

Qualification : BE Computers (Dnyaneshwar Vidyapeeth) Mumbai

Hobbies : Motorcycling




















Technical Trainings


Year Trainings / Certifications /Qualifications Duration Organized By
2014
DAG Management and NLB formulation using
shell.
2 weeks General Mills
2014
Exchange 2013 deployment and DAG
management
2 weeks General Mills
2012
Certified On Exchange 2010 Designing &
Deployment
2 weeks Self
2012 Exchange 2010 Script based Migration Training 4 Weeks LnT Infotech
2011 Certified On Exchange 2007 deployment 3 Weeks Self
2011 Windows 2008 R2 deployment and configuration 2 Weeks Capgemini Mumbai
2010 Certified for Exchange 2007 3 Weeks Self
2009 Vmware Training and basics(No certification) 4 Weeks Self
2006
Certified as the Best Technical consultant for
QAP4
3 weeks Wipro BPO Mumbai
2004 MS Windows Server 2003 (No Certification) 8 Weeks Self
2003
OS/390 and AS/400 (Basic Users & Printers
Administration)
4 Weeks Self
2003
MS Windows 2000 Server / Networking(No
Certification)
12 Weeks Wipro BPO Mumbai
2003 Microsoft Exchange 2003 Server 4 Weeks Wipro BPO Mumbai
2002 Diploma in Software Engineering (DNIIT) 3 Years
NIIT Nerul New
Bombay
2002/03 Bachelors Degree (B.E Comp.) 4 Years
Dnyaweshwar
Vidyapeeth
1999 Higher Secondary 2 Years Bombay University


Skill Type Skill Name Proficiency Last Used
Years of
Experience
SERVER Exchange 2013 Server Proficient 2014 1
SERVER Exchange 2010 Server Proficient 2014 4
SERVER Exchange 2003 Server Expert 2012 8
SERVER Exchange 2007 Server Expert 2011 2
SERVER Windows 2008 Server R2 Expert 2012 3
OS Windows 7 Expert 2012 5
SERVER Windows 2003 Server Expert 2002 8
Tools/Others MS Office 2007 Expert 2012 8
Tools/Others NT Backup & Veritas backup Exec Proficient 2007 2
OS Windows 2K/XP Prof. Expert 2007 5
OS Windows 3.x/9.x Expert 2005 8
SERVER Windows NT 4.0 Proficient 2005 6
SERVER Windows 2000 Server Expert 2007 3
SERVER Exchange 2000 Server Expert 2007 5
SERVER Exchange 5.5 Server Beginner 2005 1.5