Date: 2014-09-08

Title: Security Cameras Not Working In Motorgate

From: Frank Farance

RIOC President Charlene Indelicato recently mentioned the Island's camera system is in operation,
but that is not so. Much of Motorgate is not covered by the security cameras, which have taken four
years to install, including expired warranties (because they sat in boxes for three years), multiple
delays due to incorrect/incomplete purchases and faulty installation.

In short, there is a 50-100% chance a customer's car will not be monitored by the new RIOC security
cameras. Why? The system is poorly designed, there aren't enough cameras, the camera systems
are incomplete, and RIOC points the cameras away from the cars. RIOC is using the cameras to
watch the bus depot and supplies outside, or watch the Central Parking staff in their offices, or watch
the Central Parking staff's own security camera monitors. In other words: RIOC cameras are
watching parking staff monitors that display Central Parking's cameras:

What Are RIOC's Motorage Security Cameras Watching?
They're Watching Central Parking's Security Monitor(!)

It is incomprehensible that RIOC consistently fails miserably in the security camera work. And it's not
just Motorgate, the other Island-wide security cameras have their own problems, too. So if you're
victimized, it is highly likely RIOC's security cameras will not see you nor the criminal.

About two weeks ago, I notified RIOC about this problem. RIOC Board Director and chair of the RIOC
Operations Advisory Committee Mike Shinozaki promised to investigate, but I haven't heard from him.
And the security camera operations are getting worse: for the past two days, none of the security
cameras on the fourth floor (including the Visitor's Area) monitor the parked cars, the cameras point
elsewhere.

Below, please find photos of what the cameras see, and what the cameras don't see. I have taken
time-lapse photography to confirm that the cameras are not moving. Note: Some photos are
panoramic composites to give a full view of what the security cameras are missing.

Page 1
FOURTH FLOOR, MIDDLE AISLE, A ROW:

Camera points East to cross-aisle:


Camera does not see Fourth Floor, Aisle A, South Side:



Also, the camera does not see Fourth Floor, Aisle A, North Side:




Page 2
So if your car is vandalized:



The vandals are not visible because the camera only feet away is pointed the wrong way:
Faulty Camera
Vandalized Car


And why is the vandalized car not removed? Doesn't this attract more vandals?
Page 3
FLOOR FOUR, MIDDLE AISLE, C ROW

The camera is pointed away, outside the garage:


So the camera does not see cars in ROW C:



Page 4
FOURTH FLOOR, MIDDLE AISLE, ROW D (Visitors' Area)

The camera is pointed down the aisle (to watch the other camera?):


The camera does not watch the cars in the Visitors' Area:




Page 5
FOURTH FLOOR, SOUTH AISLE, ROW A (Visitors' Area):

The camera watches four motorcycles (rather than dozens of cars):



Even though there are two cameras, one at each end of the Visitors' Area, the camera do not watch
the cars:



Page 6
FOURTH FLOOR, SOUTH AISLE, ROW B:

The camera points to the Central Parking Office (which is already covered by its own cameras):



The camera does not watch the cars in Row B:



Page 7
FOURTH FLOOR, SOUTH AISLE, ROW C

The camera points to the exit gates (which are already covered by Central Parking's cameras):




The camera does not watch the cars in Row C:








Page 8