Jeff Klebine, PMP, ITIL, CSM, MS

www.linkedin.com/in/jeffklebine
Haymarket, Virginia 20169 703-856-8002 jeffreyklebine@gmail.com

Business and Management executive with broad cross-functional skills and 20+ years of leadership experience across multiple industries. Strategic
thinker with a proven track record of building and leading highly effective, solutions-oriented global teams. Expertise includes:
Portfolio and Program Leadership Business Transformation / Operations Financial Planning and Analysis
Strategy / Business Case Development International Collaboration Business Development
Product Development / Management Strategic Workforce Management P&L Leadership
Experience
THE GREAT COURSES, Chantilly, Virginia | www.thegreatcourses.com | Leading educational marketer and internet retailer
DIRECTOR, PROGRAM MANAGEMENT, PMO, 2013-Present
Design project intake process to capture demand and track active portfolio projects
Provide oversight and reporting on project portfolio performance (eCommerce, ERP, SaaS, AWS)
Apply critical thinking to identify process improvement opportunities and spearhead implementation of changes
Manage key strategic projects by leading cross-functional teams, managing risk, driving results and leveraging industry best practices
PROTOVERA, Ashburn, Virginia | www.protovera.com | Management Consulting
EXECUTIVE VICE PRESIDENT & MANAGING PARTNER, 2012-2013
Freddie Mac: Led a 24 resource team to deliver a custom financial / mortgage risk management application to market in 7 months
- Coached and mentored teams in agile/scrum methodology to facilitate organic team development / cohesion
Hospira: Commercial Portfolio Manager delivering 11 initiatives in 6 months valued at $4MM including: Salesforce.com CRM, SAP
enhancements, and QlikView Business Analytics to generate new healthcare / pharmaceutical revenue opportunities
- Improved program governance processes in increasing visibility across the US, Canada, LATAM, EMEA, and APAC
CELERITY, McLean, Virginia | www.celerity.com | Business Consulting | (Acquired B3 Consulting, November 2010)
ENGAGEMENT DIRECTOR, 2008-2012
NII Holdings Inc: Thought Leader in developing an enterprise program management strategy and implementing an ePMO to govern multi-
country, multi-cultural, and multi-disciplinary telecommunications technology rollout in excess of $1 billion
- Saved $4.5MM through the creation of a Testing Center of Excellence serving 7 countries.
- Managed a team of 26 providing portfolio/program/project management services, business analysis, international training, customer
operations support, software integration, retail website, billing and data conversion
INFINITIVE, McLean, Virginia | www.infinitive.com | Digital and Management Consulting
PRINCIPAL, 2007-2008
Rosetta Stone: collaborated with C-Level executives to develop an actionable strategic CRM roadmap
TerreStar Networks: Developed corporate procurement process to manage budget, vendor contracts and payments
Verizon: Aggregated several executive reports into a consolidated web-based dashboard focusing on CSFs and KPIs
College Board: Led strategic planning activities to outsource call center operations including: Staffing/HR, Training, Siebel CRM
implementation, data synchronization, workforce management and quality management roadmap
ACUMEN SOLUTIONS, Vienna, Virginia | www.acumensolutions.com | Enterprise Cloud Consulting
SENIOR MANAGER / ACCOUNT LEAD, 1999-2007
Leadership accountability for multiple engagements, revenue generation, budgeting, P&L, and strategic planning
Sprint Nextel Program Manager overseeing 64 projects valued at $2 billion and yielding $92+ million in synergies
- Led $12MM offshore outsourcing initiative and 100+ person global team resulting in an initial 3 month 14% cost reduction
- Managed UAT for eCommerce web site updates and rebranding from design through, usability and deployment
- Established PMO and War Room to lead a $18MM PeopleSoft ERP Implementation positively impacting 60K+ employees
Fannie Mae: Product Managed web based financial services and mortgage origination products through entire SDLC and deployment
EARLY EXPERIENCE, Pennsylvania and Virginia, SENIOR PROFESSIONAL ENGINEER, P.E. 1990-1999
Education and Credentials
MS, TECHNOLOGY MANAGEMENT
George Mason University, Fairfax, Virginia, Beta Gamma Sigma
BS, ENVIRONMENTAL ENGINEERING
The Pennsylvania State University, State College, Pennsylvania
PROFESSIONAL CERTIFICATIONS: CIO University: CIO Certification, Project Management Institute: Certified Project Management Professional
(PMP), ITIL v3 Foundation (ITILF), Scrum Alliance: Certified ScrumMaster (CSM)