South Metro Fire Rescue Authority

Quarterly Performance Second Quarter 2014

CALLS FOR SERVICE (In District)

Calls by Category

2010

2011

2012

2013

2014 - Q2

Alarms

2,026

2,327

2,171

2,354

1,118

Fire Alarm Activation (no fire)

EMS

7,145

7,531

8,147

8,713

4,530

Medical Problem, Injury Vehicle Crash

Fires

333

301

274

263

130

Structure, Wildfire, Vehicle

Other

1,199

1,327

1,070

1,142

595

Cancelled Enroute, Explosion, Standby

Public Assist

1,531

1,886

1,830

2,125

981

Smoke Investigation, Water Leak, Lock-Out, Police Matter

Special Ops

579

363

347

423

192

Structure Collapse, Hazmat Release, Water Rescue

Total Calls

12,813

13,735

13,839

15,020

7,546

Aid Given

1,061

2,018

3,172

2,781

1,263

Aid Received

750

1,011

1,217

1,320

598

900
800
700
600
500
400
300
200
100
0

300
250
200

2010

150

2011

100

2012
2013

2014

50
40

2010

30

2011

20

2012

2013
2014

70
60
50
40
30
20
10
0

250

200

100
50

Quarter 2, Fiscal Year 2014

2012
2013

2014

2010
2011
2012
2013

2014

Special Ops Calls (In District)

Public Assist Calls (In District)

150

2011

160
140
120
100
80
60
40
20
0

60

2010

Other Calls (In District)

Fire Calls (In District)

10

*A id Received is based o n o utside units dispatched and respo nding

EMS Calls (In District)

Alarm Calls (In District)

50

Examples

2010
2011

2012
2013
2014

11

2010
2011

2012
2013
2014

January 1, 2014June 30, 2014

South Metro Fire Rescue Authority

Quarterly Performance Second Quarter 2014 (Page 2)
2014 Q2 Emergent Responses by Station
(In District)
Turnout
Station
90th
District Percentile

Travel

Total Response

Number of Calls by Incident Type

% Met
Goal

90th
Percentile

% Met
Goal

90th
Percentile

% Met
Goal

Alarms

EMS

Fire

Other

Public
Assist

Special
Ops

Total

31

01:53

67

05:31

88

07:48

89

41

283

25

364

32

01:56

66

05:27

88

07:44

90

149

445

10

15

51

19

689

33

01:52

76

05:41

85

07:49

89

62

292

10

12

35

418

34

01:57

70

06:07

86

08:26

88

101

451

14

32

52

16

666

35

01:58

56

05:36

86

07:57

89

124

365

19

31

22

569

36

01:54

66

06:51

90

09:37

91

34

145

19

220

37

02:37

59

06:18

92

08:31

92

29

55

102

38

01:57

63

07:03

81

09:35

83

32

74

13

133

39

01:54

67

07:29

76

09:39

82

26

44

12

92

40

02:19

53

08:36

100

10:52

98

42

54

41

01:52

70

05:46

87

07:46

92

47

325

11

30

426

42

02:11

59

06:07

93

08:28

94

41

261

15

19

22

366

43

01:54

59

07:39

82

10:14

83

68

84

44

01:54

67

06:03

87

08:06

91

84

343

12

42

13

502

45

01:53

69

05:53

82

08:05

88

96

437

13

55

21

629

46

01:59

62

07:17

82

09:21

86

16

141

26

196

47

01:45

81

08:47

76

10:51

81

48

64

Total

01:55

66

06:09

86

08:24

89

898

3,819

124

146

435

152

5,574

Special
Ops

Total

* The 90th percentile times represent how we perform 90% of the time, this also includes outside agencies responding into the SMFRA district.
Turnout Times may include call transfer times of that agency's call processing time.

2014 Q2 Emergent Responses by Station

(In District with SMFRA Units Only)
Turnout
Station
90th
District Percentile

Travel

Total Response

% Met
Goal

90th
Percentile

% Met
Goal

90th
Percentile

% Met
Goal

Number of Calls by Incident Type

Alarms

EMS

Fire

Other

Public
Assist

31

01:53

67

05:31

88

07:46

90

41

280

25

361

32

01:52

67

05:27

89

07:39

91

149

438

10

50

19

675

33

01:46

79

05:36

86

07:36

91

59

286

34

400

34

01:51

72

05:58

87

08:00

90

100

445

14

14

51

15

639

35

01:58

56

05:36

86

07:57

89

124

361

19

31

22

565

36

01:53

67

06:55

90

09:37

91

34

144

19

218

37

01:47

69

06:18

91

08:27

95

27

49

86

38

01:46

66

07:01

84

09:16

86

30

73

13

128

39

01:54

67

07:29

76

09:39

82

26

44

12

92

40

02:06

56

08:12

100

10:03

100

39

50

41

01:52

70

05:43

87

07:44

92

47

324

11

30

425

42

01:49

66

06:01

93

08:03

94

39

240

11

21

322

43

01:53

60

07:39

83

10:09

84

67

83

44

01:54

67

06:03

87

08:06

91

84

342

12

42

13

499

45

01:53

69

05:53

82

08:05

88

96

437

13

55

21

629

46

01:54

64

07:17

82

09:14

85

16

138

25

190

47

01:33

85

08:29

75

10:23

80

46

61

Total

01:53

68

06:06

86

08:15

90

888

3,753

118

84

430

150

5,423

* The 90th percentile times represent how we perform 90% of the time. This chart includes only incidents where a SMFRA unit arrived on scene first.
Quarter 2, Fiscal Year 2014

22

January 1, 2014June 30, 2014

South Metro Fire Rescue Authority

Quarterly Performance Second Quarter 2014

(Page 3)

RESPONSE TIME COMPLIANCE (In District, Emergent)

2010
1st Unit on Scene

2011

2012

2013

2014 - Q2

90th PCTL % Met Goal 90th PCTL % Met Goal 90th PCTL % Met Goal 90th PCTL % Met Goal 90th PCTL % Met Goal

Dispatch (1:00 @ 90%)

0:55

93%

0:51

94%

0:51

94%

0:55

92%

1:14

87%

Turnout (1:30 @ 90%)

2:02

68%

1:52

76%

1:47

78%

1:53

71%

1:55

66%

Travel - Urban (5:12 @ 90%)

5:17

89%

5:20

88%

5:22

88%

5:27

87%

5:36

85%

Travel - Suburban (6:30 @ 90%)

6:29

90%

6:33

89%

6:26

90%

6:30

90%

6:52

87%

Travel - Rural (13:00 @ 90%)

8:31

98%

8:08

98%

7:50

99%

8:06

98%

8:19

99%

Total Response Time (90%)

8:06

92%

7:59

93%

7:55

93%

8:07

92%

8:24

89%

2nd Unit on Scene

90th PCTL % Met Goal 90th PCTL % Met Goal 90th PCTL % Met Goal 90th PCTL % Met Goal 90th PCTL % Met Goal

Turnout (1:30 @ 90%)

2:14

62%

2:04

71%

1:59

72%

2:03

67%

2:05

64%

Travel - Urban (10:24 @ 90%)

7:21

96%

7:05

97%

7:16

96%

7:40

96%

7:49

96%

Travel - Suburban (10:24 @ 90%)

8:58

94%

9:12

93%

9:02

94%

8:47

95%

9:27

94%

Travel - Rural (18:12 @ 90%)

11:20

98%

10:51

99%

11:10

99%

10:13

98%

10:25

99%

Total Response Time (90%)

10:39

97%

10:21

98%

10:26

98%

10:44

97%

11:09

97%

First On Scene by Population Density (In District, Emergent)

2014 - 2nd Quarter

Dispatch

Turnout

Travel

Total

In District

Calls

90th PCTL

% Met Goal

90th PCTL

% Met Goal

90th PCTL

% Met Goal

90th PCTL

% Met Goal

Urban

3,874

01:13

87%

1:53

68%

5:36

85%

7:45

89%

Suburban

1,369

01:12

87%

2:02

63%

6:52

87%

9:15

88%

Rural

331

01:38

84%

2:15

57%

8:19

99%

10:58

97%

Overall

5,574

01:14

87%

1:55

66%

6:09

86%

8:24

89%

FIRE EXPERIENCE (In District)

In District Fire Activity

2010

2011

2012

2013

2014 - Q2

Structure Fires (NFIRS 111-124)

134

123

114

109

65

Fires Contained to Room of Origin

114

107

101

101

54

% Fires Contained to Room of Origin

85%

87%

89%

93%

83%

Sprinkler Head Activations

Total P & C Pre-Incident Value

$13,400,351

$9,223,426

$9,316,615

$2,925,510

$4,845,150

Total P & C Loss

$2,352,380

$2,620,197

$1,684,495

$911,845

$1,256,579

Total Assessed P & C Value Saved

$11,047,971

$6,603,229

$7,632,120

$2,013,665

$3,588,571

Wildland Fires (NFIRS 140-143, 170-173)

41

84

65

56

31

EMS EXPERIENCE (In District)

In District EMS Activity

2010

2011

2012

2013

2014 - Q2

Total Transports by SMFRA

5,388

5,425

5,634

5,831

2,960

Non-Emergent Transports by SMFRA

4,912

4,988

5,113

5,361

2,721

Emergent Transports by SMFRA

476

437

521

470

239

% Emergent Transport Trips

9%

8%

9%

8%

8%

Transports by Auto Aid Agency

92

147

181

187

74

Transports by Private Ambulance

113

173

147

120

49

*Private ambulance transports include air medical transport

Quarter 2, Fiscal Year 2014

33

January 1, 2014June 30, 2014

South Metro Fire Rescue Authority

Quarterly Performance Second Quarter 2014 (Page 4)
Incidents by Category - 2014 - Q2

Special Ops Subcategory - 2014 - Q2

Special Ops
Public Assist 2%
Alarms
Other
13%
15%
Fires 8%

ARFF
23%
Wildland
52%

2%

Dive
6%
Hazmat
16%

Rescue
3%

EMS
60%

2014 Q2 - In District Responses

Left bar shows All Responses, Right bar shows Emergent Responses
1,000
901

891
853

900
800

729
689

666

700
600

644
569

564

512

502

483

500

426

418

366

364

400

629

588

328
291

300

220

200

196

194
149

133

102

154
92

100

107
71

54

87

84

64

31

32

33

34

35

36

37

38

39

40

41

42

43

44

45

46

47

Station District

2014 Aid Given and Received

Aid Given - 2014 - Q2
55
19
70

49 58

10

Aurora: 49

Aid Received - 2014 - Q2

Castle Rock: 58

Cunningham: 137

77

Denver: 55

137
15
1

Quarter 2, Fiscal Year 2014

Castle Rock: 15

3 13 1
15

Cunningham: 128

128

Elizabeth: 11

11

Elizabeth: 4

Englewood: 10

15

Franktown: 15

845

Aurora: 1

332

Jackson: 1

Englewood: 1
Franktown: 15
Littleton: 332
Non-Fire Agency: 77

Littleton: 845

Rattlesnake: 2

West Douglas: 70

West Douglas: 3

West Met ro: 19

West Met ro: 13

44

January 1, 2014June 30, 2014