Frequently Asked Questions ( FAQ ) - Solutions To Common

Problems
Please Select Your Brand O Cartrid!e
EPSON
Q " # $a%e inserted a ne& cartrid!e and t$e
'rinter does not acce't it"
A " (a%e you remo%ed t$e ri' stri' rom t$e to' o
t$e cartrid!e) and t$e 'lastic s'acer rom t$e side
o t$e cartrid!e beore you installed it*
Q " # $a%e inserted a ne& cartrid!e and t$e
'rinter does not acce't it"
A " Please remo%e t$e cartrid!e) and t$en re-insert
it* # t$e 'rinter still does not acce't t$e cartrid!e
t$e close t$e co%er on t$e 'rinter) and turn it o+*
T$en reboot your 'c) and t$en turn t$e 'rinter on)
and install t$e same cartrid!e a!ain*
# t$is does not resol%e t$e 'roblem) t$en install a
ne& cartrid!e ( i you $a%e one)) and click $ere to
ollo& our ast track re'lacement ser%ice or t$e
ro!ue aulty cartrid!e*
Q " T$e ne& cartrid!e does not ,t into t$e
s'ace in t$e 'rinter"
A " On ne&er 'rinters &it$ se%eral cartrid!es
( -).)/ ) only t$e correct cartrid!e &ill ,t into t$e
correct s'ace in t$e 'rinter* Please c$eck t$e
cartrid!e number you $a%e remo%ed matc$es t$e
cartrid!e number o t$e ne& cartrid!e* 0on1t
assume or e2am'le) t$at a blue label on t$e
cartrid!e means it is a blue ink cartrid!e) check
the cartridge number.
Q " 3ill usin! Abitec$ ink cartrid!es in%alid
my 'rinters &arranty*
A " 4o) not in any &ay* #nk cartrid!es are classed as
a consumable item) not a re'lacement 'art) so
under 56 la& &ill not in%alid your 'rinters
&arranty* Furt$ermore) in t$e unlikely e%ent a
'rinter is dama!ed by our 'roducts) &e &ill
re'lace7re'air t$e 'rinter*
Q " Can 8'son ink cartrid!es be recycled"
A " 4o) it is not economic to recycle 8'son ink
cartrid!es*
All our 8'son 'roducts are ne&*
Q " 0o Abitec$ inks matc$ t$e quality o
8'sons o&n brand inks"
A " 4o& t$at Abitec$ only use Pa!ebri!$t 'remium
inks) su''lied to us directly rom S&it9erland) &e
are con,dent t$at our 'roducts &ill matc$ t$e
ori!inal manuacturers in e%er &ay e2ce't 'rice*
Brother
Q " # $a%e inserted a ne& cartrid!e and t$e
'rinter does not acce't it"
A " (a%e you remo%ed t$e ri' stri' rom t$e to' o
t$e cartrid!e*
Q " # $a%e inserted a ne& cartrid!e and t$e
'rinter does not acce't it"
A " Please remo%e t$e cartrid!e) and t$en re-insert
it* # t$e 'rinter still does not acce't t$e cartrid!e
t$e close t$e co%er on t$e 'rinter) and turn it o+*
T$en reboot your 'c) and t$en turn t$e 'rinter on)
and install t$e same cartrid!e a!ain*
# t$is does not resol%e t$e 'roblem) t$en install a
ne& cartrid!e ( i you $a%e one)) and click $ere to
ollo& our ast track re'lacement ser%ice or t$e
ro!ue aulty cartrid!e*
Q " T$e ne& cartrid!e does not ,t into t$e
s'ace in t$e 'rinter"
A " On ne&er 'rinters &it$ se%eral cartrid!es
( -).)/ ) only t$e correct cartrid!e &ill ,t into t$e
correct s'ace in t$e 'rinter* Please c$eck t$e
cartrid!e number you $a%e remo%ed matc$es t$e
cartrid!e number o t$e ne& cartrid!e* 0on1t
assume or e2am'le t$at a blue label on t$e
cartrid!e means it is a blue ink cartrid!e) c$eck
t$e cartrid!e number*
Q " 3ill usin! Abitec$ ink cartrid!es in%alid
my 'rinters &arranty*
A " 4o) not in any &ay* #nk cartrid!es are classed as
a consumable item) not a re'lacement 'art) so
under 56 la& &ill not in%alid your 'rinters
&arranty* Furt$ermore) in t$e unlikely e%ent a
'rinter is dama!ed by our 'roducts) &e &ill
re'lace7re'air t$e 'rinter*
Q " Can Brot$er ink cartrid!es be recycled"
A " 4o) it is not economic to recycle Brot$er ink
cartrid!es*
All our Brot$er 'roducts are ne&*
Q " 0o Abitec$ inks matc$ t$e quality o
Brot$ers o&n brand inks"
A " 4o& t$at Abitec$ only use Pa!ebri!$t 'remium
inks) su''lied to us directly rom S&it9erland) &e
are con,dent t$at our 'roducts &ill matc$ t$e
ori!inal manuacturers in e%er &ay e2ce't 'rice*
Canon
Q " # $a%e inserted a ne& cartrid!e and t$e
'rinter does not acce't it"
A " (a%e you remo%ed t$e ri' stri' rom t$e to' o
t$e cartrid!e) and t$e 'lastic s'acer rom t$e side
o t$e cartrid!e beore you installed it*
Q " # $a%e inserted a ne& cartrid!e and t$e
'rinter does not acce't it"
A " Please remo%e t$e cartrid!e) and t$en re-insert
it* # t$e 'rinter still does not acce't t$e cartrid!e
t$e close t$e co%er on t$e 'rinter) and turn it o+*
T$en reboot your 'c) and t$en turn t$e 'rinter on)
and install t$e same cartrid!e a!ain*
# t$is does not resol%e t$e 'roblem) t$en install a
ne& cartrid!e ( i you $a%e one)) and click $ere to
ollo& our ast track re'lacement ser%ice or t$e
ro!ue aulty cartrid!e*
Q " T$e ne& cartrid!e does not ,t into t$e
s'ace in t$e 'rinter"
A " On ne&er 'rinters &it$ se%eral cartrid!es
( -).)/ ) only t$e correct cartrid!e &ill ,t into t$e
correct s'ace in t$e 'rinter* Please c$eck t$e
cartrid!e number you $a%e remo%ed matc$es t$e
cartrid!e number o t$e ne& cartrid!e* 0on1t
assume or e2am'le t$at a blue label on t$e
cartrid!e means it is a blue ink cartrid!e) c$eck
t$e cartrid!e number*
Q " 3ill usin! Abitec$ ink cartrid!es in%alid
my 'rinters &arranty*
A " 4o) not in any &ay* #nk cartrid!es are classed as
a consumable item) not a re'lacement 'art) so
under 56 la& &ill not in%alid your 'rinters
&arranty* Furt$ermore) in t$e unlikely e%ent a
'rinter is dama!ed by our 'roducts) &e &ill
re'lace7re'air t$e 'rinter*
Q " Can Canon ink cartrid!es be recycled"
A " 4o) it is not economic to recycle Canon ink
cartrid!es*
All our Canon 'roducts are ne&*
Q " 0o Abitec$ inks matc$ t$e quality o
Canons o&n brand inks"
A " 4o& t$at Abitec$ only use Pa!ebri!$t 'remium
inks) su''lied to us directly rom S&it9erland) &e
are con,dent t$at our 'roducts &ill matc$ t$e
ori!inal manuacturers in e%er &ay e2ce't 'rice*
HP
Q " # $a%e inserted a ne& cartrid!e and t$e
'rinter does not acce't it"
A " (a%e you remo%ed t$e 'lastic cli' rom t$e ace
o t$e cartrid!e and t$e blue ta'e rom t$e bottom
o t$e cartrid!e beore you installed it*
Q " # $a%e inserted a ne& cartrid!e and t$e
'rinter does not acce't it"
A " Please remo%e t$e cartrid!e) and t$en re-insert
it* # t$e 'rinter still does not acce't t$e cartrid!e
t$e close t$e co%er on t$e 'rinter) and turn it o+*
T$en reboot your 'c) and t$en turn t$e 'rinter on)
and install t$e same cartrid!e a!ain*
# t$is does not resol%e t$e 'roblem) t$en install a
ne& cartrid!e ( i you $a%e one)) and click $ere to
ollo& our ast track re'lacement ser%ice or t$e
ro!ue aulty cartrid!e*
Q " T$e ne& cartrid!e &orks) but t$e results
are 'oor"
A " All (P cartrid!es must be stored u'ri!$t in t$eir
bo2 &$ilst in stora!e beore use* # t$e cartrid!e
$as not been stored in t$is u'ri!$t 'osition) t$en
t$e 'rint quality &ill be 'oor until t$e ink settles to
t$e bottom o t$e cartrid!e &$ere t$e 'rint $ead
is* Sim'ly lea%e t$e cartrid!e installed in t$e
'rinter or :-. $ours) and quality &ill be restored*
;ake sure any s'are cartrid!es are stored u'ri!$t)
so t$ey &ork correctly &$en ,rst installed
Q " T$e ne& cartrid!e &orks) but t$e results
are 'oor"
A " An air 'ocket may be sto''in! t$e ink rom
lea%in! t$e cartrid!e* Sim'ly remo%e t$e cartrid!e)
take a olded s$eet o kitc$en to&el) and ra'
around t$e cartrid!e) and s$ake t$e cartrid!e
se%eral times* T$en blot t$e cartrid!es 'rint $ead
on t$e to&el until a colour or black 'attern is seen)
no& t$e ink is lea%in! t$e cartrid!e) t$e cartrid!e
can be inserted into t$e 'rinter*
Q " 3ill usin! Abitec$ ink cartrid!es in%alid
my 'rinters &arranty*
A " 4o) not in any &ay* #nk cartrid!es are classed as
a consumable item) not a re'lacement 'art) so
under 56 la& &ill not in%alid your 'rinters
&arranty* Furt$ermore) in t$e unlikely e%ent a
'rinter is dama!ed by our 'roducts) &e &ill
re'lace7re'air t$e 'rinter*
Q " Can (P ink cartrid!es be recycled"
A " Yes) Please return your em'ty cartrid!es in t$e
'lastic en%elo'e 'ro%ided &it$ your ne& cartrid!e*
Q " 0o Abitec$ inks matc$ t$e quality o (Ps
o&n brand inks"
A " 4o& t$at Abitec$ only use Pa!ebri!$t 'remium
inks) su''lied to us directly rom S&it9erland) &e
are con,dent t$at our 'roducts &ill matc$ t$e
ori!inal manuacturers in e%er &ay e2ce't 'rice*
DELL
Q " # $a%e inserted a ne& cartrid!e and t$e
'rinter does not acce't it"
A " (a%e you remo%ed t$e 'lastic cli' rom t$e ace
o t$e cartrid!e and t$e blue ta'e rom t$e bottom
o t$e cartrid!e beore you installed it*
Q " # $a%e inserted a ne& cartrid!e and t$e
'rinter does not acce't it"
A " Please remo%e t$e cartrid!e) and t$en re-insert
it* # t$e 'rinter still does not acce't t$e cartrid!e
t$e close t$e co%er on t$e 'rinter) and turn it o+*
T$en reboot your 'c) and t$en turn t$e 'rinter on)
and install t$e same cartrid!e a!ain*
# t$is does not resol%e t$e 'roblem) t$en install a
ne& cartrid!e ( i you $a%e one)) and click $ere to
ollo& our ast track re'lacement ser%ice or t$e
ro!ue aulty cartrid!e*
Q " T$e ne& cartrid!e &orks) but t$e results
are 'oor"
A " An air 'ocket may be sto''in! t$e ink rom
lea%in! t$e cartrid!e* Sim'ly remo%e t$e cartrid!e)
take a olded s$eet o kitc$en to&el) and ra'
around t$e cartrid!e) and s$ake t$e cartrid!e
se%eral times* T$en blot t$e cartrid!es 'rint $ead
on t$e to&el until a colour or black 'attern is seen)
no& t$e ink is lea%in! t$e cartrid!e) t$e cartrid!e
can be inserted into t$e 'rinter*
Q " T$e ne& cartrid!e &orks) but t$e results
are 'oor"
A " All 0ell cartrid!es must be stored u'ri!$t in
t$eir bo2 &$ilst in stora!e beore use* # t$e
cartrid!e $as not been stored in t$is u'ri!$t
'osition) t$en t$e 'rint quality &ill be 'oor until t$e
ink settles to t$e bottom o t$e cartrid!e &$ere t$e
'rint $ead is* Sim'ly lea%e t$e cartrid!e installed
in t$e 'rinter or :-. $ours) and quality &ill be
restored* ;ake sure any s'are cartrid!es are
stored u'ri!$t) so t$ey &ork correctly &$en ,rst
installed
Q " 3ill usin! Abitec$ ink cartrid!es in%alid
my 'rinters &arranty*
A " 4o) not in any &ay* #nk cartrid!es are classed as
a consumable item) not a re'lacement 'art) so
under 56 la& &ill not in%alid your 'rinters
&arranty* Furt$ermore) in t$e unlikely e%ent a
'rinter is dama!ed by our 'roducts) &e &ill
re'lace7re'air t$e 'rinter*
Q " Can 08<< ink cartrid!es be recycled"
A " Yes) Please return your em'ty cartrid!es in t$e
'lastic en%elo'e 'ro%ided &it$ your ne& cartrid!e*
Q " 0o Abitec$ inks matc$ t$e quality o
08<<s o&n brand inks"
A " 4o& t$at Abitec$ only use Pa!ebri!$t 'remium
inks) su''lied to us directly rom S&it9erland) &e
are con,dent t$at our 'roducts &ill matc$ t$e
ori!inal manuacturers in e%er &ay e2ce't 'rice*
Lexmark
Q " # $a%e inserted a ne& cartrid!e and t$e
'rinter does not acce't it"
A " (a%e you remo%ed t$e 'lastic cli' rom t$e ace
o t$e cartrid!e and t$e blue ta'e rom t$e bottom
o t$e cartrid!e beore you installed it*
Q " # $a%e inserted a ne& cartrid!e and t$e A " Please remo%e t$e cartrid!e) and t$en re-insert
'rinter does not acce't it"
it* # t$e 'rinter still does not acce't t$e cartrid!e
t$e close t$e co%er on t$e 'rinter) and turn it o+*
T$en reboot your 'c) and t$en turn t$e 'rinter on)
and install t$e same cartrid!e a!ain*
# t$is does not resol%e t$e 'roblem) t$en install a
ne& cartrid!e ( i you $a%e one)) and click $ere to
ollo& our ast track re'lacement ser%ice or t$e
ro!ue aulty cartrid!e*
Q " T$e ne& cartrid!e &orks) but t$e results
are 'oor"
A " All <e2mark cartrid!es must be stored u'ri!$t
in t$eir bo2 &$ilst in stora!e beore use* # t$e
cartrid!e $as not been stored in t$is u'ri!$t
'osition) t$en t$e 'rint quality &ill be 'oor until t$e
ink settles to t$e bottom o t$e cartrid!e &$ere t$e
'rint $ead is* Sim'ly lea%e t$e cartrid!e installed
in t$e 'rinter or :-. $ours) and quality &ill be
restored* ;ake sure any s'are cartrid!es are
stored u'ri!$t) so t$ey &ork correctly &$en ,rst
installed*
Q " T$e ne& cartrid!e &orks) but t$e results
are 'oor"
A " An air 'ocket may be sto''in! t$e ink rom
lea%in! t$e cartrid!e* Sim'ly remo%e t$e cartrid!e)
take a olded s$eet o kitc$en to&el) and ra'
around t$e cartrid!e) and s$ake t$e cartrid!e
se%eral times* T$en blot t$e cartrid!es 'rint $ead
on t$e to&el until a colour or black 'attern is seen)
no& t$e ink is lea%in! t$e cartrid!e) t$e cartrid!e
can be inserted into t$e 'rinter*
Q " 3ill usin! Abitec$ ink cartrid!es in%alid
my 'rinters &arranty*
A " 4o) not in any &ay* #nk cartrid!es are classed as
a consumable item) not a re'lacement 'art) so
under 56 la& &ill not in%alid your 'rinters
&arranty* Furt$ermore) in t$e unlikely e%ent a
'rinter is dama!ed by our 'roducts) &e &ill
re'lace7re'air t$e 'rinter*
Q " Can <e2mark ink cartrid!es be recycled"
A " Yes) Please return your em'ty cartrid!es in t$e
'lastic en%elo'e 'ro%ided &it$ your ne& cartrid!e*
Q " 0o Abitec$ inks matc$ t$e quality o
<e2marks o&n brand inks"
A " 4o& t$at Abitec$ only use Pa!ebri!$t 'remium
inks) su''lied to us directly rom S&it9erland) &e
are con,dent t$at our 'roducts &ill matc$ t$e
ori!inal manuacturers in e%er &ay e2ce't 'rice*