This document provides information on various call management services including call answering, call forwarding, call barring, and line installations. It lists each service, a description, cost, and activation time. Contact details are also provided for regulatory bodies, debt collection agencies, and XLN Telecom. Common acronyms used are defined and frequently asked questions are answered.
This document provides information on various call management services including call answering, call forwarding, call barring, and line installations. It lists each service, a description, cost, and activation time. Contact details are also provided for regulatory bodies, debt collection agencies, and XLN Telecom. Common acronyms used are defined and frequently asked questions are answered.
This document provides information on various call management services including call answering, call forwarding, call barring, and line installations. It lists each service, a description, cost, and activation time. Contact details are also provided for regulatory bodies, debt collection agencies, and XLN Telecom. Common acronyms used are defined and frequently asked questions are answered.
ACTIVATION TIMESCALES Answer 1571 Standard answering service, accessed dialing 1571. Not available on a multiline. No instruction letter is generated. 1.50 2 days Call minder Advanced answer service, accessed dialing 1571. Remote access available. Dial the telephone number and interrupt the personal greeting, follow the voice automated prompts. No instruction letter is sent. 2.60 2 days Standard call divert Customer controlled call divert option, operational on the BT line itself. To set up *code*telephone no to divert to#. To cancel #code#. An instruction letter is sent to the customer. 1.50 2 days BT Call barring Customer controlled barring service, cust can add and remove as required. To set up *34code#. To cancel #34code*PIN#. Will not be effective if CPS is present on line. An instruction letter will be sent to the customer. 1.50 2 days Smart divert Customer controlled incoming call divert option, can be controlled remotely and and be issued a bypass number to override active divert. An instruction letter is sent to the customer. 3.50 2 days Admin divert Divert set up from the exchange specifically. No instruction letter is sent to the customer. 1.50 2 days Caller redirect Message set at the exchange to redirect callers to the newly issued number. No instruction letter is sent to the customer. 8.50 5 days Remote call forwarding Divert set up at the exchange to divert incoming calls from ceased number to newly issued number. No instruction letter is sent to the customer. 20.00 plus the diverted section of the forwarded call. 5 days Ringback Requests a call back from an engaged number, is activated by pressing 5 on hearing the engaged tone. To cancel this service press #37#. No instruction letter is sent to the customer. A voice automated prompt will guide customer through the instructions. 0.00 is always available on a STD analogue line Choose to refuse Will refuse chosen calls from a recognised number as requested by the customer. Cust will receive instruction letter after service is active. 2.65 2 days Renumber Is available if the cust is desperate to avoid nuisance calls etc. Letter will be sent advising the customer of the newly issued number. 30.50 5 days New line installation New lines can be installed for existing customers. Should the installation be for a brand new customer a DD must be agreed to. 109.99 On appointment Line conversion Converts lines from singles to multilines and vice versa. 109.99 On appointment Move/installation of sockets Engineers to site to either install or move the physical socket 50.00 On appointment Caller display This service will display, if possible, the CLI of an incoming call on a telephone line. Pls ensure that the telephone itself supports caller display facility. No letter facilitation is required. 1.50 2 days GAMMA Call barring XLN controlled call barring, international, mobile, premium rate, 118 numbers and all calls are available for barring. This service would need to be added and removed by XLN on the GAMMA portal. No letter facilitation is required. The customer must be advised of the 1280 'secret code' access. 1.50 2 days 1471 This service is automatically available on a standard analogue line. By dialing 1471 you will be advised of the last number that telephoned you. The voice automated prompt will advise the cust that they can call this number by pressing 3. 0.00 is always available on a STD analogue line 1471 Extra This service is automatically available on a standard analogue line. By dialing 1471 you will be advised of the last 10 numbers that telephoned you. 1.50 2 days 141 By prefixing the number you are dialing with 141, you will hide your CLI on the outbound call. 0.00 is always available on a STD analogue line Call Sign A ghost number is issued on the main CLI on site. The ghost number will ring differently from the mail CLI. But the line will only handle one call at a time, either to the mail CLI or the Call Sign number. The Call Sign number will not bill a line rental charge. 1.50 2 days Call Waiting The service will be activated from the exchange, and will advise the customer when they have a second call coming in when they are on the line. The service will beep softly to alert the customer that a second call is waiting. No instruction letter is generated. 1.50 2 days Anonymous Call Reject This service will bar incoming calls that are not displaying an ID. In effect it is an anonymous call. This service will not stop international calls arriving on site. No instruction letter is generated to the customer. The service will just work. 3.50 2 days USEFUL NUMBERS: Ofcom Regulatory body for Telecoms in the UK Telephone: 0845 456 3000 Fax: 0845 456 3333 Email: contact@ofcom.org.uk Address: Ofcom Contact Center Riverside House 2a Southwark Bridge Road London SE1 9HA ICSTIS Regulatory body for PREMIUM RATE numbers in the UK Telephone: 0800 500 212 ( best to call early morning) Website: www.icstis.org.uk Gamma Telecom Carrier Pre-Selection company that XLN use - not for cust use Website: www.gammatelecom.com Email: Email: info@gammatelecom.com (will only work if you have an XLN email address) Credit Security Ltd CS Debt collection agency that XLN Telecom use Telephone number: 01296748980 Address: Credsec House Address: Oxford House Aylsebury Bucks HP17 8PL Customers that receive letters from Credit Security will be advised of a telephone number to use to contact them. The above details are for XLN use only. International directory enquires: 118505 Operator: 100 International operator: 155 BT Reconnections: 0800 400 400 Telephone preference service: 02072913320 / 08450700707 TPS website www.tpsonline.org.uk Post code search site: www.royalmail.com You need to register with this site 1 st Terminology search site: www.whatis.com XLN TELECOM CONTACT DETAILS: Customer Service Manager Tony Fitzpatrick Address: The Brewery Building 69 Bondway London SW8 1SQ Telephone: 0870 777 6766 used to be 0800 027 5 027 but this is no longer available Direct Dial in 02077935531 Fax: 02077935549 Email address: service@xlntelecom.co.uk HSBC Banking details: 41738178 Sort code: 404725 Broadband Telephone number: 0870 777 6766 Credit card payment telephone number: 0808 141 9000 ACRONYMS OCB Outbound call bar ICB Inbound call bar TOS Temporary out of service ACR Anonymous call reject RCF Remote call forwarding NDT No dial tone COE Checked own equipment BNR Bell not ringing COT Change of tenancy PDD Post dial delay NGN Non geographic number PET Permanent engaged tone SP Service provider ISP Internet service provider RTCC Route to credit control CPS Carrier Pre-Selection CS Customer service COB Close of business FOC Free of charge BB Broadband CMC Customer management center (BT Wholesale) DP Distribution point ERT Estimated response time CAPC Customer aware possible charges L4L Like for like transfer CNAPC Customer not aware possible charges IDA Registration of billing responsibility at Gamma ELF Early Life Failure DDI Direct Dial In CCSO Credit Card Standing Order TPS Telephone Preference Service FPS Fax Preference Service DD Direct Debit 0207 Local/national number 0208 Local/national number 0307 Local/national number 0308 Local/national number 01 Local/national number 00xx International number 09 Premium rate number 0845 Lo-call rate number non-geographic number 0870 National rate number non-geographic number 078 Mobile number 079 Mobile number 077 Mobile number 0700 Personal numbering number 1280 BT override code 1656 Gamma network access code FREQUENTLY ASKED QUESTIONS Who is XLN Telecom? XLN Telecom is dedicated to providing savings to small businesses. We are a reseller of wholesale telephone products including BT wholesale, Telephonica and other leading networks. How is it that XLN Telecom can offer such low prices? We are able to buy telephone services at very attractive wholesale rates from BT Wholesale and other telecom networks because we represent thousands of small business customers. Furthermore, we have invested in state of the art technology that enables us to operate with very low overheads (and provide a higher level of service) Do I need to cancel my old contract? No, we will notify BT Retail or your other service provider and do that for you. You do not need to call us, nor BT. The transfer process is automated and switchover is seamless. You might receive a sales call or letter from BT Retail trying to win back your account. Should I expect any changes to our phone systems? No changes, except your bill and the amount you pay. Your numbers remain the same. No prefix to dial. No equipment required. No downtime or disruption. When will the switchover be effective? The switchover will occur usually within 15 days of your sign up date. Will an engineer visit our premises? No. The switchover is equipment free and instantaneous. All changes are made electronically to your local BT Will I still be able to use my BT select services? Yes, these services will be retained when you transfer to XLN Telecom Why do I have to pay by direct debit? This significantly reduces our overhead costs and bad debts risk. As a result, we are able to pass the savings on to you. Where payment is not made by Direct Debit, a monthly administration charge of one pound may be added to your bill. You can choose to pay by Giro, cheque, or credit card, all of which are more expensive and Can I pay by cheque? Yes, you can pay by cheque, credit card and Giro. However, where payment is not made by direct debit a monthly administration charge of one pound may be added to your bill. Payment terms are strictly 14 days of the invoice date. It is our policy not to give extended credit - we will impose restrictions and refer accounts to debt collection agencies if payments is not made according to our contractual terms and conditions. Should for any reason you have a problem with making payment call our credit control team on 0808 141 9000 before the due date of payment; they will attempt to assist in any way they can. Will I receive a final bill from BT? Following switchover, you will receive one final bill from BT Retail. This will include all call charges and pro-rata line rental (payable quarterly in advance) up to the point of switchover. This should be your last bill from BT. When do I receive my first bill from XLN Telecom? Following switchover, you will receive a bill from XLN Telecom covering: call charges (local, national, mobile and international and non-geographic), line rental (payable monthly in advance), and one off balance of pro-rata line rental since switchover (in arrears). Is my bill itemised? Yes. For convenience, we itemise all calls over 10p. If you require full itemisation of calls, including those under 10p, please let us know by email or phone and we will provide it thereafter. Which select services do I have? Can I add any new ones? If you need to add or disable any services, please give us a call on 0870 777 6766. For a detailed explanation of all services, visit us at www.xlntelecom.co.uk and see our online FAQ's. Will I be able to add new lines, faxes, change numbers and extensions etc in future? Yes, absolutely. Just give us a call on 0870 777 6766. Will I still have my telephone number listed in the directory? Yes, as long as you specify as such on your application. To make changes please call us on 0870 777 6766 or email us at service@xlntelecom.co.uk. Will I still be able to dial emergency numbers and directory enquiries? Yes, nothing changes. The cost of these services remains the same. What happens if there is a fault on the line? Call us on 0870 777 6766. We have a dedicated team of professionals to follow up and expedite problem resolution. We have direct access to BT's network fault diagnostic systems. We also liaise directly with BT if necessary and rectify the problem within at least the same service levels at BT. I do not recognize the destination on my itemisation? The destination number will have one of the following prefixes: 00XX - International calls, 01/02/03XX - Local and National calls, 08XX - Non-Geographic, 07XX - Mobile, and 09XX - Premium Rate calls. How do I deter unsolicited phone calls, faxes or emails? Unless you are a limited or public company, you can register with the Telephone, FAX or Email Preference Service. (Tel: 02072913320/0845 0700 707, fax: 02073234226, web: tpsonline.org.uk) How do I lodge a complaint against an abusive premium rate service? The independent Committee for the Supervision of Standards of Telephone Information Services (ICSTIS) can provide assistance on such matters. The ICSTIS can be contacted on 0800 500 212. Service Faults New Lines Move Premises Socket Add/ Shift Add / Remove Services RCF/ Caller Redirect Directory Enquiry changes Transfer Orders Renumber Remember that it is always advised to the customer that we will endevour to have their order sorted as soon as possible. Commitment time Level 1 - 72hrs / Level 2 48hrs / Level 3 24hrs (unless appointment arranged) On appointment On appointment On appointment 2 days 5 days 7 days 21 days 5 days Remember that it is always advised to the customer that we will endevour to have their order sorted as soon as possible. Ofcom Audit Notes Ofcom Audit Bullet Points A complaint is any expression of dissatisfaction concerning XLN or services Once a complaint is closed and the customer calls again this must be opened as a new complaint. Any complaint relating to the accuracy of the bill except the layout of the invoice or the frequency of billing, is considered a billing inaccuracy and must be logged as such if the customer expresses dissatisfaction Any CC or Finance issues that result in an error on the bill (eg. 5 ocb charge or outstanding balance that should not be on the invoice) should be closed as a billing inaccuracy if the customer expresses dissatisfaction. Commitment times can only be amended if: Engineer can not gain site access Customer Request If an order is delayed due to XLN or BT then we can not amend the commitment time If a fault is open and customer calls gain concerning the fault then this must be logged under the original fault. If a customers fault is closed and they complain about how it was handled, this is considered a new complaint. Multiple complaints must be logged under new query Type Multiple Compliant except for reporting a fault. Page 11 Ofcom Audit Notes Any complaint relating to the accuracy of the bill except the layout of the invoice or the frequency of billing, is considered a billing inaccuracy and must be Any CC or Finance issues that result in an error on the bill (eg. 5 ocb charge or outstanding balance that should not be on the invoice) should be closed Page 12 Service Pledge Page 13 Service Pledge Page 14 Tariffs Summary Tariff Name Basic BIZ+ CORP Line Rental 9.99 12.99 11.99 Local 1.50 1.65 1.65 National 1.50 1.65 1.65 Mobiles 9.95 10.90 10.90 0845 3.36 3.36 3.36 0870 7.00 7.00 7.00 capping Yes no no connection Charge Loc/Nat 2.00 0.00 0.00 connection charge mobile 7.00 0.00 0.00 Tariff Name Corporate Caudwell Line Rental 11.99 Peak Even W/end Local 1.50 1.30 1.00 National 1.50 1.30 1.00 Mobiles 9.00 8.00 5.00 0845 3.36 1.26 1.00 0870 7.00 3.70 3.00 capping no No No connection Charge Loc/Nat 2.00 2.00 2.00 connection charge mobile 2.00 2.00 2.00 Pckage name Unlimted 600 Anytime Homeworker Package cost 7.99 5.99 2.99 Local Fee free 600 Free600 off peak National Free free 600 Free600 off peak Mobiles 9.95 9.95 9.95 0845 3.36 3.36 3.36 0870 7.00 7.00 7.00 capping Yes Yes Yes connection Charge Loc/Nat 2.00 2.00 2.00 connection charge mobile 7.00 7.00 7.00 Page 15 Tariffs Summary Free600 LITE2 Free600 Caud Caud 15.99 9.99 15.99 free 600 1.50 free 600 free 600 1.50 free 600 9.95 9.50 9.50 3.36 3.36 3.36 7.00 7.00 7.00 yes yes yes 2.00 2.00 2.00 7.00 2.00 2.00 Free600 Home Free600BTPL 15.99 15.99 Peak Even W/end free 600 free 600 free 600 free 600 free 600 free 600 free 600 free 600 9.95 7.95 5.95 9.95 3.60 1.50 1.00 3.36 7.00 5.00 2.00 7.00 yes yes yes yes 25p including connection charge 2.00 2.00 2.00 2.00 7.00 7.00 7.00 7.00 Page 16 Tariff Pamphlet Page 17 Tariff Pamphlet Page 18 Tariff Pamphlet Page 19 Tariff Pamphlet Page 20 Standard International Rates Charge Code Peak OffPeak Week end CF Description UK1 0.0165 0.0165 0.0165 LOCAL CALL UK3 0.0165 0.0165 0.0165 NATIONAL CALL UK1D 0.0165 0.0165 0.0165 UK Local ISDN UK3D 0.0165 0.0165 0.0165 UK National ISDN FM1 0.1340 0.1340 0.1340 FM1 Chargeband FM2 0.2600 0.2600 0.2600 FM2 Chargeband FM3 0.1340 0.1340 0.1340 FM3 Chargeband FM4 0.1340 0.1340 0.1340 FM4 Chargeband FM5 0.1340 0.1340 0.1340 FM5 Chargeband FM6 0.2600 0.2600 0.2600 FM6 Chargeband XCAF 0.5200 0.5200 0.5200 Afghanistan XCUSA 0.0400 0.0400 0.0400 Alaska USA XCAL 0.2000 0.2000 0.2000 Albania XCDZ 0.1700 0.1700 0.1700 Algeria XCAS 0.1500 0.1500 0.1500 American Samoa XCAD 0.0700 0.0700 0.0700 Andorra XCAO 0.2900 0.2900 0.2900 Angola XCAI 0.2500 0.2500 0.2500 Anguilla XCAQ 0.5500 0.5500 0.5500 Antarctica XCAG 0.2400 0.2400 0.2400 Antigua and Barbuda XCAR 0.0600 0.0600 0.0600 Argentina XCAM 0.1800 0.1800 0.1800 Armenia XCAW 0.2000 0.2000 0.2000 Aruba XCSH 0.9000 0.9000 0.9000 Ascension Island XCAU 0.0290 0.0290 0.0290 Australia XCAT 0.0260 0.0260 0.0260 Austria XCAZ 0.2800 0.2800 0.2800 Azerbaijani XCPTA 0.0500 0.0500 0.0500 Azores XCBS 0.1100 0.1100 0.1100 Bahamas XCBH 0.2800 0.2800 0.2800 Bahrain XCBD 0.1800 0.1800 0.1800 Bangladesh XCBB 0.2400 0.2400 0.2400 Barbados XCBY 0.2700 0.2700 0.2700 Belarus XCBE 0.0260 0.0260 0.0260 Belgium XCBZ 0.2600 0.2600 0.2600 Belize XCBJ 0.2200 0.2200 0.2200 Benin XCBM 0.1100 0.1100 0.1100 Bermuda XCBT 0.2800 0.2800 0.2800 Bhutan XCBO 0.1900 0.1900 0.1900 Bolivia XCBA 0.2000 0.2000 0.2000 Bosnia and Herzegowina XCBW 0.2000 0.2000 0.2000 Botswana XCBR 0.0900 0.0900 0.0900 Brazil XCBN 0.1000 0.1000 0.1000 Brunei Darussalam XCBG 0.1100 0.1100 0.1100 Bulgaria XCBF 0.2300 0.2300 0.2300 Burkina Faso XCBI 0.1900 0.1900 0.1900 Burundi XCKH 0.3400 0.3400 0.3400 Cambodia XCCM 0.3300 0.3300 0.3300 Cameroon XCCA 0.0260 0.0260 0.0260 Canada XCESC 0.0400 0.0400 0.0400 Canary Islands Page 21 Standard International Rates XCCV 0.3900 0.3900 0.3900 Cape Verde XCKY 0.1800 0.1800 0.1800 Cayman Islands XCCF 0.2200 0.2200 0.2200 Central African Republic XCTD 0.3700 0.3700 0.3700 Chad XCCL 0.0500 0.0500 0.0500 Chile XCCN 0.0500 0.0500 0.0500 China XCCX 0.5500 0.5500 0.5500 Christmas Island XCCC 0.5500 0.5500 0.5500 Cocos Keeling Islands XCCO 0.1150 0.1150 0.1150 Colombia XCKMC 0.3600 0.3600 0.3600 Comoros XCCG 0.2000 0.2000 0.2000 Congo XCCD 0.3600 0.3600 0.3600 Congo The Democratic Republic of the XCCK 1.1000 1.1000 1.1000 Cook Islands XCCR 0.0900 0.0900 0.0900 Costa Rica XCCI 0.1900 0.1900 0.1900 Cote dIvoire XCHR 0.0900 0.0900 0.0900 Croatia XCCU 0.9000 0.9000 0.9000 Cuba XCCY 0.0900 0.0900 0.0900 Cyprus XCCZ 0.0500 0.0500 0.0500 Czech Republic XCDK 0.0400 0.0400 0.0400 Denmark XCIO 1.7500 1.7500 1.7500 Diego Garcia XCDJ 0.4500 0.4500 0.4500 Djibouti XCDM 0.1400 0.1400 0.1400 Dominica XCDO 0.1200 0.1200 0.1200 Dominican Republic XCTP 2.8000 2.8000 2.8000 East Timor XCEC 0.1540 0.1540 0.1540 Ecuador XCEG 0.2600 0.2600 0.2600 Egypt XCSV 0.1600 0.1600 0.1600 El Salvador XCGQ 0.4700 0.4700 0.4700 Equatorial Guinea XCER 0.4550 0.4550 0.4550 Eritrea XCEE 0.0600 0.0600 0.0600 Estonia XCET 0.4550 0.4550 0.4550 Ethiopia XCFK 0.7800 0.7800 0.7800 Falkland Islands XCFO 0.2200 0.2200 0.2200 Faroe Islands XCFJ 0.3900 0.3900 0.3900 Fiji XCFI 0.0500 0.0500 0.0500 Finland XCFR 0.0290 0.0290 0.0290 France XCGF 0.2400 0.2400 0.2400 French Guiana XCPF 0.2400 0.2400 0.2400 French Polynesia XCGA 0.2000 0.2000 0.2000 Gabon XCGM 0.2300 0.2300 0.2300 Gambia XCGE 0.1000 0.1000 0.1000 Georgia XCDE 0.0260 0.0260 0.0260 Germany XCGH 0.1600 0.1600 0.1600 Ghana XCGI 0.0800 0.0800 0.0800 Gibraltar XCGR 0.0500 0.0500 0.0500 Greece XCGL 0.3900 0.3900 0.3900 Greenland XCGD 0.2200 0.2200 0.2200 Grenada including Carriacou XCGP 0.1600 0.1600 0.1600 Guadeloupe XCGU 0.1000 0.1000 0.1000 Guam XCGT 0.1900 0.1900 0.1900 Guatemala XCGN 0.2200 0.2200 0.2200 Guinea Page 22 Standard International Rates XCGW 1.0500 1.0500 1.0500 Guinea-Bissau XCGY 0.3830 0.3830 0.3830 Guyana XCHT 0.1900 0.1900 0.1900 Haiti XCUSH 0.0240 0.0240 0.0240 Hawaii USA XCVA 0.0350 0.0350 0.0350 Holy See Vatican City State XCHN 0.2400 0.2400 0.2400 Honduras XCHK 0.0400 0.0400 0.0400 Hong Kong XCHU 0.0800 0.0800 0.0800 Hungary XCIS 0.0700 0.0700 0.0700 Iceland XCIN 0.1500 0.1500 0.1500 India XCID 0.1400 0.1400 0.1400 Indonesia XCIR 0.1600 0.1600 0.1600 Iran XCIQ 0.4100 0.4100 0.4100 XCIE 0.0290 0.0290 0.0290 Ireland XCIL 0.0500 0.0500 0.0500 Israel XCIT 0.0290 0.0290 0.0290 Italy XCJM 0.1800 0.1800 0.1800 Jamaica XCJP 0.0500 0.0500 0.0500 Japan XCJO 0.2200 0.2200 0.2200 Jordan XCKZ 0.2200 0.2200 0.2200 Kazakhstan XCKE 0.2900 0.2900 0.2900 Kenya XCKI 0.9500 0.9500 0.9500 Kiribati XCKP 1.0000 1.0000 1.0000 Korea Democratic Peoples Republic of XCKR 0.0700 0.0700 0.0700 Korea Republic of XCKW 0.1500 0.1500 0.1500 Kuwait XCKG 0.2000 0.2000 0.2000 Kyrgyzstan XCLA 0.1800 0.1800 0.1800 Laos XCLV 0.1700 0.1700 0.1700 Latvia XCLB 0.1700 0.1700 0.1700 Lebanon XCLS 0.1400 0.1400 0.1400 Lesotho XCLR 0.2500 0.2500 0.2500 Liberia XCLY 0.1600 0.1600 0.1600 Libya XCLI 0.0600 0.0600 0.0600 Liechtenstein XCLT 0.1400 0.1400 0.1400 Lithuania XCLU 0.0500 0.0500 0.0500 Luxembourg XCMO 0.0900 0.0900 0.0900 Macau XCMK 0.1700 0.1700 0.1700 Macedonia XCMG 0.3000 0.3000 0.3000 Madagascar XCPTM 0.0500 0.0500 0.0500 Madeira XCMW 0.0890 0.0890 0.0890 Malawi XCMY 0.0500 0.0500 0.0500 Malaysia XCMV 0.4000 0.4000 0.4000 Maldives XCML 0.3300 0.3300 0.3300 Mali XCMT 0.1250 0.1250 0.1250 Malta XCMH 0.4500 0.4500 0.4500 Marshall Islands XCMQ 0.1400 0.1400 0.1400 Martinique XCMR 0.3600 0.3600 0.3600 Mauritania XCMU 0.2800 0.2800 0.2800 Mauritius XCYT 0.3600 0.3600 0.3600 Mayotte XCMX 0.1280 0.1280 0.1280 Mexico XCFM 0.4500 0.4500 0.4500 Micronesia Federated States of XCMD 0.1200 0.1200 0.1200 Moldova Republic of Page 23 Standard International Rates XCMC 0.0700 0.0700 0.0700 Monaco XCMN 0.1800 0.1800 0.1800 Mongolia XCMS 0.3300 0.3300 0.3300 Montserrat XCMA 0.2470 0.2470 0.2470 Morocco XCMZ 0.2400 0.2400 0.2400 Mozambique XCMM 0.4800 0.4800 0.4800 Myanmar XCNA 0.2000 0.2000 0.2000 Namibia XCNR 1.4500 1.4500 1.4500 Nauru XCNP 0.3300 0.3300 0.3300 Nepal XCNL 0.0300 0.0300 0.0300 Netherlands XCAN 0.2600 0.2600 0.2600 Netherlands Antilles XCNC 0.4500 0.4500 0.4500 New Caledonia XCNZ 0.0340 0.0340 0.0340 New Zealand XCNI 0.2220 0.2220 0.2220 Nicaragua XCNE 0.2000 0.2000 0.2000 Niger XCNG 0.2800 0.2800 0.2800 Nigeria XCNU 1.2900 1.2900 1.2900 Niue XCNF 0.5500 0.5500 0.5500 Norfolk Island XCMP 0.1200 0.1200 0.1200 Northern Mariana Islands XCNO 0.0340 0.0340 0.0340 Norway XCOM 0.3800 0.3800 0.3800 Oman XCPK 0.1700 0.1700 0.1700 Pakistan XCPW 0.6500 0.6500 0.6500 Palau XCPS 0.1000 0.1000 0.1000 Palestinian Authority XCPA 0.1700 0.1700 0.1700 Panama XCPG 1.1000 1.1000 1.1000 Papua New Guinea XCPY 0.1800 0.1800 0.1800 Paraguay XCPE 0.1500 0.1500 0.1500 Peru XCPH 0.2000 0.2000 0.2000 Philippines XCPL 0.0600 0.0600 0.0600 Poland XCPT 0.0400 0.0400 0.0400 Portugal XCPR 0.0600 0.0600 0.0600 Puerto Rico XCQA 0.3070 0.3070 0.3070 Qatar XCRE 0.2200 0.2200 0.2200 Reunion XCRO 0.1400 0.1400 0.1400 Romania XCRU 0.0800 0.0800 0.0800 Russian Federation XCRW 0.2200 0.2200 0.2200 Rwanda XCLC 0.2300 0.2300 0.2300 Saint Lucia XCVC 0.3300 0.3300 0.3300 Saint Vincent and the Grenadines XCWS 0.6800 0.6800 0.6800 Samoa XCSM 0.0600 0.0600 0.0600 San Marino XCST 1.6000 1.6000 1.6000 Sao Tome and Principe XCSA 0.2390 0.2390 0.2390 Saudi Arabia XCSN 0.2600 0.2600 0.2600 Senegal XCSC 0.2800 0.2800 0.2800 Seychelles XCSL 0.3650 0.3650 0.3650 Sierra Leone XCSG 0.0400 0.0400 0.0400 Singapore XCSK 0.0900 0.0900 0.0900 Slovakia XCSI 0.0900 0.0900 0.0900 Slovenia XCSB 1.1500 1.1500 1.1500 Solomon Islands XCSO 0.8500 0.8500 0.8500 Somalia XCZA 0.0900 0.0900 0.0900 South Africa Page 24 Standard International Rates XCGS 0.1100 0.1100 0.1100 South Georgia and the South Sandwich Islands XCES 0.0290 0.0290 0.0290 Spain XCLK 0.2400 0.2400 0.2400 Sri Lanka XCKN 0.2800 0.2800 0.2800 St Christopher XCPM 0.2400 0.2400 0.2400 St Pierre and Miquelon XCSD 0.2470 0.2470 0.2470 Sudan XCSR 0.3600 0.3600 0.3600 Suriname XCSJ 0.0000 0.0000 0.0000 Svalbard and Jan Mayen Islands XCSZ 0.1500 0.1500 0.1500 Swaziland XCSE 0.0240 0.0240 0.0240 Sweden XCCH 0.0300 0.0300 0.0300 Switzerland XCSY 0.3300 0.3300 0.3300 Syria Arab Republic XCTW 0.0600 0.0600 0.0600 Taiwan XCTJ 0.2800 0.2800 0.2800 Tajikistan XCTZ 0.2470 0.2470 0.2470 Tanzania United Republic of XCTH 0.1600 0.1600 0.1600 Thailand XCTG 0.2900 0.2900 0.2900 Togo XCTK 0.9000 0.9000 0.9000 Tokelau XCTO 0.4900 0.4900 0.4900 Tonga XCTT 0.1800 0.1800 0.1800 Trinidad and Tobago XCSHT 2.2000 2.2000 2.2000 Tristan da Cunha XCTN 0.1880 0.1880 0.1880 Tunisia XCTR 0.1280 0.1280 0.1280 Turkey XCTM 0.2700 0.2700 0.2700 Turkmenistan XCTC 0.2300 0.2300 0.2300 Turks and Caicos Islands XCTV 1.2200 1.2200 1.2200 Tuvalu XCUG 0.1700 0.1700 0.1700 Uganda XCUA 0.1400 0.1400 0.1400 Ukraine XCAE 0.2390 0.2390 0.2390 United Arab Emirates XCGB 0.0000 0.0000 0.0000 United Kingdom XCUY 0.2400 0.2400 0.2400 Uruguay XCUS 0.0240 0.0240 0.0240 USA XCUZ 0.2000 0.2000 0.2000 Uzbekistan XCVU 1.1000 1.1000 1.1000 Vanuatu XCVE 0.1150 0.1150 0.1150 Venezuela XCVN 0.3600 0.3600 0.3600 Vietnam XCVG 0.1400 0.1400 0.1400 Virgin Islands British XCVI 0.0700 0.0700 0.0700 Virgin Islands US XCWF 1.8000 1.8000 1.8000 Wallis and Futuna Islands XCEH 0.6800 0.6800 0.6800 Western Sahara XCYE 0.2600 0.2600 0.2600 Yemen XCYU 0.1500 0.1500 0.1500 Yugoslavia XCZM 0.1400 0.1400 0.1400 Zambia XCZW 0.1100 0.1100 0.1100 Zimbabwe XMAL 0.2100 0.2100 0.2100 Albania Mobile XMDZ 0.1800 0.1800 0.1800 Algeria Mobile XMAD 0.2400 0.2400 0.2400 Andorra Mobile XMAO 0.3200 0.3200 0.3200 Angola Mobile XMAG 0.2400 0.2400 0.2400 Antigua & Barbuda Mobile XMAN 0.2900 0.2900 0.2900 Antilles Mobile XMAM 0.3400 0.3400 0.3400 Armenia Mobile XMAW 0.2000 0.2000 0.2000 Aruba Mobile Page 25 Standard International Rates XMAU 0.2800 0.2800 0.2800 Australia Mobile XMAT 0.2700 0.2700 0.2700 Austria Mobile XMAZ 0.2600 0.2600 0.2600 Azerbaijani Republic Mobile XMBH 0.2700 0.2700 0.2700 Bahrain Mobile XMBB 0.2400 0.2400 0.2400 Barbados Mobile XMBY 0.3400 0.3400 0.3400 Belarus Mobile XMBE 0.2700 0.2700 0.2700 Belgium Mobile XMBM 0.1200 0.1200 0.1200 Bermuda Mobile XMBO 0.2300 0.2300 0.2300 Bolivia Mobile XMBA 0.3400 0.3400 0.3400 Bosnia-Herzegowina Mobile XMBW 0.2100 0.2100 0.2100 Botswana Mobile XMBR 0.2400 0.2400 0.2400 Brazil Mobile XMBN 0.1000 0.1000 0.1000 Brunei Darussalam Mobile XMBG 0.2700 0.2700 0.2700 Bulgaria Mobile XMBF 0.2400 0.2400 0.2400 Burkina Faso Mobile XMBI 0.1900 0.1900 0.1900 Burundi Mobile XMKH 0.3400 0.3400 0.3400 Cambodia Mobile XMCM 0.3900 0.3900 0.3900 Cameroon Mobile XMCL 0.2700 0.2700 0.2700 Chile Mobile XMCN 0.0400 0.0400 0.0400 China Mobile XMCO 0.1300 0.1300 0.1300 Colombia Mobile XMCR 0.1300 0.1300 0.1300 Costa Rica Mobile XMCI 0.2900 0.2900 0.2900 Cote dIvoire Mobile XMHR 0.2900 0.2900 0.2900 Croatia Mobile XMCU 1.5000 1.5000 1.5000 Cuba Mobile XMCY 0.1700 0.1700 0.1700 Cyprus Mobile XMCZ 0.1800 0.1800 0.1800 Czech Republic Mobile XMDK 0.3000 0.3000 0.3000 Denmark Mobile XMEC 0.2100 0.2100 0.2100 Ecuador Mobile XMEG 0.2200 0.2200 0.2200 Egypt Mobile XMSV 0.1700 0.1700 0.1700 El Salvador Mobile XMEE 0.4200 0.4200 0.4200 Estonia Mobile XMET 0.4900 0.4900 0.4900 Ethiopia Mobile XMFO 0.2400 0.2400 0.2400 Faroe Islands Mobile XMFJ 0.3900 0.3900 0.3900 Fiji Mobile XMFI 0.2600 0.2600 0.2600 Finland Mobile XMFR 0.2800 0.2800 0.2800 France Mobile XMGF 0.3300 0.3300 0.3300 French Guiana Mobile XMPF 0.2400 0.2400 0.2400 French Polynesia Mobile XMGA 0.2200 0.2200 0.2200 Gabon Mobile XMGM 0.2900 0.2900 0.2900 Gambia Mobile XMGE 0.2400 0.2400 0.2400 Georgia Mobile XMDE 0.2700 0.2700 0.2700 Germany Mobile XMGH 0.1900 0.1900 0.1900 Ghana Mobile XMGI 0.2600 0.2600 0.2600 Gibraltar Mobile XMGR 0.2400 0.2400 0.2400 Greece Mobile XMGL 0.5800 0.5800 0.5800 Greenland Mobile XMGD 0.2300 0.2300 0.2300 Grenada Mobile XMGP 0.3200 0.3200 0.3200 Guadeloupe Mobile XMGN 0.2200 0.2200 0.2200 Guinea Mobile XMHU 0.3200 0.3200 0.3200 Hungary Mobile XMIS 0.2700 0.2700 0.2700 Iceland Mobile Page 26 Standard International Rates XMIN 0.2400 0.2400 0.2400 India Mobile XMID 0.2200 0.2200 0.2200 Indonesia Mobile XMIR 0.1600 0.1600 0.1600 Iran Mobile XMIE 0.2800 0.2800 0.2800 Ireland Mobile XMIL 0.1300 0.1300 0.1300 Israel Mobile XMIT 0.3200 0.3200 0.3200 Italy Mobile XMJM 0.2900 0.2900 0.2900 Jamaica Mobile XMJP 0.2200 0.2200 0.2200 Japan Mobile XMJO 0.2200 0.2200 0.2200 Jordan Mobile XMKE 0.7200 0.7200 0.7200 Kenya Mobile XMKR 0.1200 0.1200 0.1200 Korea Republic Mobile XMKW 0.1600 0.1600 0.1600 Kuwait Mobile XMKG 0.2000 0.2000 0.2000 Kyrgyzstan Republic Mobile XMLV 0.3500 0.3500 0.3500 Latvia Mobile XMLB 0.3200 0.3200 0.3200 Lebanon Mobile XMLS 0.1800 0.1800 0.1800 Lesotho Mobile XMLR 0.2600 0.2600 0.2600 Liberia Mobile XMLY 0.1700 0.1700 0.1700 Libya Mobile XMLI 0.1300 0.1300 0.1300 Liechtenstein Mobile XMLT 0.2300 0.2300 0.2300 Lithuania Mobile XMLU 0.2500 0.2500 0.2500 Luxembourg Mobile XMMO 0.0900 0.0900 0.0900 Macau Mobile XMMK 0.4000 0.4000 0.4000 Macedonia Mobile XMMG 0.3200 0.3200 0.3200 Madagascar Mobile XMMW 0.1300 0.1300 0.1300 Malawi Mobile XMMY 0.0800 0.0800 0.0800 Malaysia Mobile XMMV 0.4200 0.4200 0.4200 Maldives Mobile XMML 0.3300 0.3300 0.3300 Mali Mobile XMMT 0.2900 0.2900 0.2900 Malta Mobile XMMQ 0.3900 0.3900 0.3900 Martinique Mobile XMMR 0.2900 0.2900 0.2900 Mauritania Mobile XMMU 0.0500 0.0500 0.0500 Mauritius Mobile XMMD 0.2300 0.2300 0.2300 Moldova Mobile XMMC 0.1700 0.1700 0.1700 Monaco Mobile XMMA 0.3900 0.3900 0.3900 Morocco Mobile XMMZ 0.2400 0.2400 0.2400 Mozambique Mobile XMMM 0.4800 0.4800 0.4800 Myanmar Mobile XMNA 0.2200 0.2200 0.2200 Namibia Mobile XMNL 0.3900 0.3900 0.3900 Netherlands Mobile XMNZ 0.3600 0.3600 0.3600 New Zealand Mobile XMNI 0.2700 0.2700 0.2700 Nicaragua Mobile XMNG 0.3500 0.3500 0.3500 Nigeria Mobile XMNO 0.2500 0.2500 0.2500 Norway Mobile XMPK 0.2500 0.2500 0.2500 Pakistan Mobile XMPS 0.2600 0.2600 0.2600 Palestinian Authority Mobile XMPA 0.2800 0.2800 0.2800 Panama Mobile XMPY 0.2700 0.2700 0.2700 Paraguay Mobile XMPE 0.3500 0.3500 0.3500 Peru Mobile XMPH 0.2900 0.2900 0.2900 Philippines Mobile XMPL 0.3200 0.3200 0.3200 Poland Mobile XMPT 0.3400 0.3400 0.3400 Portugal Mobile XMQA 0.5200 0.5200 0.5200 Qatar Mobile Page 27 Standard International Rates XMRE 0.4500 0.4500 0.4500 Reunion Mobile XMRO 0.3500 0.3500 0.3500 Romania Mobile XMRU 0.0900 0.0900 0.0900 Russia Mobile XMSA 0.3600 0.3600 0.3600 Saudi Arabia Mobile XMSN 0.3200 0.3200 0.3200 Senegal Mobile XMSC 0.2800 0.2800 0.2800 Seychelles Mobile XMSL 0.5500 0.5500 0.5500 Sierra Leone Mobile XMSG 0.0400 0.0400 0.0400 Singapore Mobile XMSK 0.2900 0.2900 0.2900 Slovak Republic Mobile XMSI 0.3300 0.3300 0.3300 Slovenia Mobile XMSO 0.8500 0.8500 0.8500 Somalia Mobile XMZA 0.3000 0.3000 0.3000 South Africa Mobile XMES 0.3300 0.3300 0.3300 Spain Mobile XMLK 0.2800 0.2800 0.2800 Sri Lanka Mobile XMLC 0.2300 0.2300 0.2300 St Lucia Mobile XMSD 0.3200 0.3200 0.3200 Sudan Mobile XMSR 0.3800 0.3800 0.3800 Suriname Mobile XMSZ 0.1600 0.1600 0.1600 Swaziland Mobile XMSE 0.3300 0.3300 0.3300 Sweden Mobile XMCH 0.4200 0.4200 0.4200 Switzerland Mobile XMSY 0.4900 0.4900 0.4900 Syria Mobile XMTW 0.1500 0.1500 0.1500 Taiwan Mobile XMTZ 0.3500 0.3500 0.3500 Tanzania Mobile XMTH 0.1800 0.1800 0.1800 Thailand Mobile XMTG 0.2900 0.2900 0.2900 Togolese Republic Mobile XMTT 0.1800 0.1800 0.1800 Trinidad & Tobago Mobile XMTN 0.3000 0.3000 0.3000 Tunisia Mobile XMTR 0.2700 0.2700 0.2700 Turkey Mobile XMTM 0.2800 0.2800 0.2800 Turkmenistan Mobile XMUG 0.1800 0.1800 0.1800 Uganda Mobile XMUA 0.1400 0.1400 0.1400 Ukraine Mobile XMAE 0.3500 0.3500 0.3500 United Arab Emirates Mobile XMUZ 0.2000 0.2000 0.2000 Uzbekistan Mobile XMVE 0.3200 0.3200 0.3200 Venezuela Mobile XMVN 0.5200 0.5200 0.5200 Vietnam Mobile XMYE 0.2800 0.2800 0.2800 Yemen Mobile XMYU 0.3500 0.3500 0.3500 Yugoslavia Mobile XMCD 0.3600 0.3600 0.3600 Zaire Mobile XMZM 0.1300 0.1300 0.1300 Zambia Mobile XMZW 0.2000 0.2000 0.2000 Zimbabwe Mobile 0800 0.0450 0.0450 0.0450 0800 0800P 0.0000 0.0000 0.0000 0800 PAYPHONE 0845 -0.0050 -0.0030 -0.0030 0845 Inbound 0870 -0.0350 -0.0180 -0.0500 0870 Inbound 123USC 0.1600 0.1600 0.1600 SPEAKING CLOCK 153IDQ 2.5500 2.5500 2.5500 INTERNATIONAL DIRECTORY ENQUIRIES 192UDQ 0.6200 0.6200 0.6200 Directory Enq B2 0.1200 0.1200 0.1200 B2 Chargeband B2D 0.0000 0.0000 0.0000 B2 CHARGEBAND B3 0.0000 0.0000 0.0000 International Shared Cost B4 0.0000 0.0000 0.0000 Europe ETNS C1 0.1700 0.1700 0.1700 C1 Chargeband Page 28 Standard International Rates D1 0.2500 0.2500 0.2500 D1 Chargeband DQ01 0.3800 0.3800 0.3800 DQ01 Chargeband DQ02 0.5500 0.5500 0.5500 DQ02 Chargeband DQ03 0.5900 0.5900 0.5900 DQ03 Chargeband DQ04 0.6500 0.6500 0.6500 DQ04 Chargeband DQ05 0.7500 0.7500 0.7500 DQ05 Chargeband DQ07 0.9900 0.9900 0.9900 DQ07 Chargeband DQ08 1.1800 1.1800 1.1800 DQ08 Chargeband DQ09 1.5000 1.5000 1.5000 DQ09 Chargeband DQ10 1.8000 1.8000 1.8000 DQ10 Chargeband DQ11 1.8500 1.8500 1.8500 DQ11 Chargeband DQ12 2.2000 2.2000 2.2000 DQ12 Chargeband DQ13 2.3500 2.3500 2.3500 DQ13 Chargeband DQ14 0.3900 0.3900 0.3900 DQ14 Chargeband DQ15 0.4500 0.4500 0.4500 DQ15 Chargeband DQ16 0.5200 0.5200 0.5200 DQ16 Chargeband DQ17 0.6500 0.6500 0.6500 DQ17 Chargeband DQ18 2.1000 2.1000 2.1000 DQ18 Chargeband DQ19 2.2200 2.2200 2.2200 DQ19 Chargeband DQ20 2.2500 2.2500 2.2500 DQ20 Chargeband DQ21 2.5000 2.5000 2.5000 DQ21 Chargeband DQ22 2.9500 2.9500 2.9500 DQ22 Chargeband DQ23 0.5900 0.5900 0.5900 DQ23 Chargeband DQ24 1.9500 1.9500 1.9500 DQ24 Chargeband DQ25 0.2900 0.2900 0.2900 DQ25 Chargeband DQ26 0.4500 0.4500 0.4500 DQ26 Chargeband DQ27 0.1400 0.1400 0.1400 DQ27 Chargeband DQ28 0.1300 0.1300 0.1300 DQ28 Chargeband DQ29 0.9500 0.9500 0.9500 DQ29 Chargeband DQ30 0.4500 0.4500 0.4500 DQ30 Chargeband DQ31 0.0800 0.0800 0.0800 DQ31 Chargeband DQ32 0.1400 0.1400 0.1400 DQ32 Chargeband DQ33 0.1500 0.1500 0.1500 DQ33 Chargeband DQ34 0.0800 0.0800 0.0800 DQ34 Chargeband DQ35 0.0800 0.0800 0.0800 DQ35 Chargeband DQ36 0.2300 0.2300 0.2300 DQ36 Chargeband DQ37 0.2800 0.2800 0.2800 DQ37 Chargeband DQ38 0.9500 0.9500 0.9500 DQ38 Chargeband DQ39 1.1200 1.1200 1.1200 DQ39 Chargeband DQ40 0.1500 0.1500 0.1500 DQ40 Chargeband DQ41 1.1800 1.1800 1.1800 DQ41 Chargeband DQ42 0.1100 0.1100 0.1100 DQ42 Chargeband DQ43 0.2900 0.2900 0.2900 DQ43 Chargeband DQ44 0.4500 0.4500 0.4500 DQ44 Chargeband DQ45 0.0700 0.0700 0.0700 DQ45 Chargeband DQ46 0.1300 0.1300 0.1300 DQ46 Chargeband DQ47 1.1800 1.1800 1.1800 DQ47 Chargeband DQ48 0.1500 0.1500 0.1500 DQ48 Chargeband DQ49 0.3800 0.3800 0.3800 DQ49 Chargeband DQ50 0.4800 0.4800 0.4800 DQ50 Chargeband DQ51 1.1000 1.1000 1.1000 DQ51 Chargeband DQ52 0.4500 0.4500 0.4500 DQ52 Chargeband Page 29 Standard International Rates DQ53 0.2800 0.2800 0.2800 DQ53 Chargeband DQ54 0.4500 0.4500 0.4500 DQ54 Chargeband DQ55 0.2800 0.2800 0.2800 DQ55 Chargeband DQ56 0.4500 0.4500 0.4500 DQ56 Chargeband DQ57 0.3600 0.3600 0.3600 DQ57 Chargeband DQ58 2.9000 2.9000 2.9000 DQ58 Chargeband DQ59 2.9000 2.9000 2.9000 DQ59 Chargeband DQ60 0.3000 0.3000 0.3000 DQ60 Chargeband DQ61 1.2000 1.2000 1.2000 DQ61 Chargeband DQ62 2.6000 2.6000 2.6000 DQ62 Chargeband DQ63 0.0000 0.0000 0.0000 DQ63 Chargeband E1 0.0700 0.0700 0.0700 E1 Chargeband F1 0.4200 0.4200 0.4200 F1 Chargeband FM1D 0.0000 0.0000 0.0000 FM1 MOBILE DATA FX0 0.1700 0.1700 0.1700 FX0 Chargeband FX1 0.3800 0.3800 0.3800 FX1 Chargeband FX10 0.3900 0.3900 0.3900 FX10 Chargeband FX11 0.9200 0.9200 0.9200 FX11 Chargeband FX12 1.1200 1.1200 1.1200 FX12 Chargeband FX13 1.5000 1.5000 1.5000 FX13 Chargeband FX14 1.4500 1.4500 1.4500 FX14 Chargeband FX15 0.1000 0.1000 0.1000 FX15 Chargeband FX16 0.2400 0.2400 0.2400 FX16 Chargeband FX17 0.3000 0.3000 0.3000 FX17 Chargeband FX18 0.5500 0.5500 0.5500 FX18 Chargeband FX19 0.6000 0.6000 0.6000 FX19 Chargeband FX2 0.8000 0.8000 0.8000 FX2 Chargeband FX20 0.7500 0.7500 0.7500 FX20 Chargeband FX21 2.3000 2.3000 2.3000 FX21 Chargeband FX3 0.4500 0.4500 0.4500 FX3 Chargeband FX6 0.4500 0.4500 0.4500 FX6 Chargeband FX8 0.2800 0.2800 0.2800 FX8 Chargeband FX9 0.6500 0.6500 0.6500 FX9 Chargeband G1 0.0900 0.0900 0.0900 G1 Chargeband G10 0.0400 0.0400 0.0400 G10 Chargeband G11 0.0600 0.0600 0.0600 G11 Chargeband G12 0.0900 0.0900 0.0900 G12 Chargeband G13 0.1000 0.1000 0.1000 G13 Chargeband G14 0.1200 0.1200 0.1200 G14 Chargeband G15 0.1300 0.1300 0.1300 G15 Chargeband G16 0.0000 0.0000 0.0000 G16 Chargeband G17 0.0000 0.0000 0.0000 G17 Chargeband G18 0.0000 0.0000 0.0000 G18 Chargeband G19 0.0000 0.0000 0.0000 G19 Chargeband G2 0.0600 0.0600 0.0600 G2 Chargeband G20 0.0000 0.0000 0.0000 G20 Chargeband G3 0.0600 0.0600 0.0600 G3 Chargeband G4 0.0300 0.0300 0.0300 G4 Chargeband G4D 0.0260 0.0260 0.0260 G4 Chargeband G5 0.0200 0.0200 0.0200 G5 Chargeband G6 0.0700 0.0700 0.0700 G6 Chargeband G7 0.1600 0.1600 0.1600 G7 Chargeband Page 30 Standard International Rates G8 0.0250 0.0250 0.0250 G8 Chargeband G9 0.0300 0.0300 0.0300 G9 Chargeband IT1 0.0700 0.0700 0.0700 IT1 Chargeband IT10 0.1000 0.1000 0.1000 IT10 Chargeband IT11 0.1200 0.1200 0.1200 IT11 Chargeband IT12 0.1300 0.1300 0.1300 IT12 Chargeband IT13 0.0500 0.0500 0.0500 IT13 Chargeband IT14 0.0600 0.0600 0.0600 IT14 Chargeband IT2 0.1500 0.1500 0.1500 IT2 Chargeband IT3 0.0200 0.0200 0.0200 IT3 Chargeband IT4 0.0400 0.0400 0.0400 IT3 Chargeband IT5 0.0500 0.0500 0.0500 IT5 Chargeband IT8 0.0600 0.0600 0.0600 IT8 Chargeband IT9 0.0900 0.0900 0.0900 IT9 Chargeband J1 0.4500 0.4500 0.4500 J1 Chargeband K1 0.5500 0.5500 0.5500 K1 Chargeband L4 0.0600 0.0600 0.0600 L4 Chargeband L4D 0.0600 0.0600 0.0600 L4 Chargeband L5 0.0600 0.0600 0.0600 L5 Chargeband M1 0.5900 0.5900 0.5900 M1 Chargeband MM1 0.0700 0.0700 0.0700 MM1 Chargeband MM2 0.0500 0.0500 0.0500 MM2 Chargeband MM3 0.0500 0.0500 0.0500 MM3 Chargeband MM4 0.0500 0.0500 0.0500 MM4 Chargeband MM5 0.0500 0.0500 0.0500 MM5 Chargeband MM6 0.0600 0.0600 0.0600 MM6 Chargeband MM7 0.0700 0.0700 0.0700 MM7 Chargeband N1 0.2200 0.2200 0.2200 N1 Chargeband NACT0007 0.9900 0.9900 0.9900 REMINDER CALL NACT0012 0.6200 0.6200 0.6200 3 WAY CALLING NACT0037 0.1200 0.1200 0.1200 RING BACK P0 2.2000 2.2000 2.2000 P0 Chargeband P0D 2.2000 2.2000 2.2000 P0 Chargeband P1 0.7500 0.7500 0.7500 P1 Chargeband P10 0.5500 0.5500 0.5500 P10 Chargeband P11 1.9000 1.9000 1.9000 P11 Chargeband P12 0.2200 0.2200 0.2200 P12 Chargeband P13 0.3200 0.3200 0.3200 P13 Chargeband P14 0.4400 0.4400 0.4400 P14 Chargeband P15 0.5800 0.5800 0.5800 P15 Chargeband P16 0.6500 0.6500 0.6500 P16 Chargeband P17 0.8500 0.8500 0.8500 P17 Chargeband P18 0.9500 0.9500 0.9500 P18 Chargeband P19 1.0500 1.0500 1.0500 P19 Chargeband P2 0.7500 0.7500 0.7500 P2 Chargeband P20 1.1700 1.1700 1.1700 P20 Chargeband P21 1.2500 1.2500 1.2500 P21 Chargeband P22 1.3500 1.3500 1.3500 P22 Chargeband P23 1.4200 1.4200 1.4200 P23 Chargeband P24 1.6000 1.6000 1.6000 P24 Chargeband P25 1.8000 1.8000 1.8000 P25 Chargeband P26 2.0500 2.0500 2.0500 P26 Chargeband Page 31 Standard International Rates P27 0.0800 0.0800 0.0800 P27 Chargeband P28 0.5500 0.5500 0.5500 P28 Chargeband P29 0.4400 0.4400 0.4400 P29 Chargeband P3 1.4500 1.4500 1.4500 P3 Chargeband P30 0.8000 0.8000 0.8000 P30 Chargeband P31 0.2000 0.2000 0.2000 P31 Chargeband P32 0.2800 0.2800 0.2800 P32 Chargeband P4 0.7500 0.7500 0.7500 P4 Chargeband P5 0.7500 0.7500 0.7500 P5 Chargeband P6 0.3800 0.3800 0.3800 P6 Chargeband P7 0.9000 0.9000 0.9000 P7 Chargeband P8 1.1000 1.1000 1.1000 P8 Chargeband P9 0.1500 0.1500 0.1500 P9 Chargeband P9A 0.0000 0.0000 0.0000 Telia P9C 0.0000 0.0000 0.0000 C&W Global Network P9G 0.0000 0.0000 0.0000 BT Global Numbering P9M 0.0000 0.0000 0.0000 MCI Worldcom HSI Network P9S 0.0000 0.0000 0.0000 Telstra P9T 0.0000 0.0000 0.0000 Telespanzio EMS P9U 1.5500 1.5500 1.5500 UAEA Thuraya P9V 0.0000 0.0000 0.0000 Verizon P9W 0.0000 0.0000 0.0000 World IT P9Y 0.0000 0.0000 0.0000 Telekom Malaysia PINT1 0.0000 0.0000 0.0000 Int Premium Numbers Band 1 PINT2 0.0000 0.0000 0.0000 Int Premium Numbers Band 2 PINT3 0.0000 0.0000 0.0000 Int Premium Numbers Band 3 PINTS 0.0000 0.0000 0.0000 Int Premium Numbers Band S PN1 0.3500 0.3500 0.3500 PN1 Chargeband PN2 0.7500 0.7500 0.7500 PN2 Chargeband PN3 0.7200 0.7200 0.7200 PN3 Chargeband PN4 0.3800 0.3800 0.3800 PN4 Chargeband PN5 0.2400 0.2400 0.2400 PN5 Chargeband PN6 0.2800 0.2800 0.2800 PN6 Chargeband PN7 0.0600 0.0600 0.0600 PN7 Chargeband PN8 0.2200 0.2200 0.2200 PN8 Chargeband PN9 0.2900 0.2900 0.2900 PN9 Chargeband R1 0.0900 0.0900 0.0900 R1 Chargeband SAE 6.0000 6.0000 6.0000 Inmarsat Atlantic Ocean East SAI 6.0000 6.0000 6.0000 Inmarsat Indian Ocean SAP 6.0000 6.0000 6.0000 Inmarsat Pacific Ocean SAS 6.0000 6.0000 6.0000 Inmarsat Single Number Access SAW 6.0000 6.0000 6.0000 Inmarsat Atlantic Ocean West SBE 2.5000 2.5000 2.5000 Inmarsat Atlantic Ocean East SBI 2.5000 2.5000 2.5000 Inmarsat Indian Ocean SBP 2.5000 2.5000 2.5000 Inmarsat Pacific Ocean SBS 2.5000 2.5000 2.5000 Inmarsat Single Number Access SBW 4.2500 4.2500 4.2500 Inmarsat Atlantic Ocean West SDE 4.2500 4.2500 4.2500 Inmarsat Atlantic Ocean East ISDN SDI 4.2500 4.2500 4.2500 Inmarsat Indian Ocean ISDN SDP 4.2500 4.2500 4.2500 Inmarsat Pacific Ocean ISDN SDW 4.2500 4.2500 4.2500 Inmarsat Atlantic Ocean West ISDN SG8 0.0000 0.0000 0.0000 Globalstar Page 32 Standard International Rates SG9 0.0000 0.0000 0.0000 Globalstar SI1 0.0000 0.0000 0.0000 ICO Global Communications SI2 0.0000 0.0000 0.0000 ICO Global Communications SME 1.9900 1.9900 1.9900 Inmarsat Atlantic Ocean East SMI 1.9900 1.9900 1.9900 Inmarsat Indian Ocean SMP 1.9900 1.9900 1.9900 Inmarsat Pacific Ocean SMS 1.9900 1.9900 1.9900 Inmarsat Single Number Access SMW 4.7500 4.7500 4.7500 Inmarsat Atlantic Ocean West SO1 0.0000 0.0000 0.0000 Ellipso SO2 0.0000 0.0000 0.0000 Ellipso SQE 9.5000 9.5000 9.5000 Inmarsat Atlantic Ocean East SQI 9.5000 9.5000 9.5000 Inmarsat Indian Ocean SQP 9.5000 9.5000 9.5000 Inmarsat Pacific Ocean SQS 9.5000 9.5000 9.5000 Inmarsat Single Number Access SQW 9.5000 9.5000 9.5000 Inmarsat Atlantic Ocean West SR1 2.3500 2.3500 2.3500 Iridium SR2 2.3000 2.3000 2.3000 Iridium SSE 5.4500 5.4500 5.4500 Inmarsat Atlantic Ocean East SSI 2.9500 2.9500 2.9500 Inmarsat Indian Ocean SSP 15.5000 15.5000 15.5000 Inmarsat Pacific Ocean SSW 7.7500 7.7500 7.7500 Inmarsat Atlantic Ocean West UPC 0.0000 0.0000 0.0000 Universal Personal Comms XDAD 0.0000 0.0000 0.0000 Andorra ISDN XDAE 1.2000 1.2000 1.2000 United Arab Emirates ISDN XDAR 0.0000 0.0000 0.0000 Argentina ISDN XDAU 0.3900 0.3900 0.3900 Australia ISDN XDBA 0.0000 0.0000 0.0000 Bosnia and Herzegowina ISDN XDBE 0.3800 0.3800 0.3800 Belgium ISDN XDBH 1.2000 1.2000 1.2000 Bahrain ISDN XDBM 1.2000 1.2000 1.2000 Bermuda ISDN XDBN 0.0000 0.0000 0.0000 Brunei Darussalam ISDN XDBR 0.4200 0.4200 0.4200 Brazil ISDN XDBY 0.0000 0.0000 0.0000 Belarus ISDN XDCA 0.0800 0.0800 0.0800 North America ISDN XDCH 0.0700 0.0700 0.0700 Switzerland ISDN XDCL 0.2900 0.2900 0.2900 Chile ISDN XDCY 0.5200 0.5200 0.5200 Cyprus ISDN XDCZ 0.1900 0.1900 0.1900 Czech Republic ISDN XDDE 0.0600 0.0600 0.0600 Germany ISDN XDDK 0.0600 0.0600 0.0600 Denmark ISDN XDEE 0.0000 0.0000 0.0000 Estonia ISDN XDEG 1.2000 1.2000 1.2000 Egypt ISDN XDES 0.0700 0.0700 0.0700 Spain ISDN XDESC 0.0700 0.0700 0.0700 Canary Islands ISDN XDFI 0.0900 0.0900 0.0900 Finland ISDN XDFR 0.1100 0.1100 0.1100 France ISDN XDGI 0.0000 0.0000 0.0000 Gibraltar ISDN XDGR 0.1900 0.1900 0.1900 Greece ISDN XDHK 0.1900 0.1900 0.1900 Hong Kong ISDN XDHR 0.2600 0.2600 0.2600 Croatia ISDN XDHU 0.1800 0.1800 0.1800 Hungary ISDN XDID 0.4500 0.4500 0.4500 Indonesia ISDN Page 33 Standard International Rates XDIE 0.1500 0.1500 0.1500 Ireland ISDN XDIL 0.2800 0.2800 0.2800 Israel ISDN XDIN 1.4500 1.4500 1.4500 India ISDN XDIS 0.2000 0.2000 0.2000 Iceland ISDN XDIT 0.1000 0.1000 0.1000 Italy ISDN XDJO 0.0000 0.0000 0.0000 Jordan ISDN XDJP 0.2600 0.2600 0.2600 Japan ISDN XDKR 0.2900 0.2900 0.2900 Korea Republic of ISDN XDKZ 0.0000 0.0000 0.0000 Kazakhstan ISDN XDLI 0.0000 0.0000 0.0000 Liechtenstein ISDN XDLK 0.0000 0.0000 0.0000 Sri Lanka ISDN XDLT 0.0000 0.0000 0.0000 Lithuania ISDN XDLU 0.1600 0.1600 0.1600 Luxembourg ISDN XDLV 0.4500 0.4500 0.4500 Latvia ISDN XDMC 0.0000 0.0000 0.0000 Monaco ISDN XDMT 0.2600 0.2600 0.2600 Malta ISDN XDMU 0.0000 0.0000 0.0000 Mauritius ISDN XDMV 0.0000 0.0000 0.0000 Maldives ISDN XDMX 0.4500 0.4500 0.4500 Mexico ISDN XDMY 0.8500 0.8500 0.8500 Malaysia ISDN XDNL 0.0600 0.0600 0.0600 Netherlands ISDN XDNO 0.0600 0.0600 0.0600 Norway ISDN XDNP 0.0000 0.0000 0.0000 Nepal ISDN XDNZ 0.0000 0.0000 0.0000 New Zealand ISDN XDPE 0.8500 0.8500 0.8500 Peru ISDN XDPH 0.0000 0.0000 0.0000 Philippines ISDN XDPK 1.4500 1.4500 1.4500 Pakistan ISDN XDPL 0.2600 0.2600 0.2600 Poland ISDN XDPR 0.0000 0.0000 0.0000 Puerto Rico ISDN XDPT 0.0900 0.0900 0.0900 Portugal ISDN XDPTA 0.0900 0.0900 0.0900 Azores ISDN XDPTM 0.0000 0.0000 0.0000 Madeira ISDN XDQA 0.0000 0.0000 0.0000 Qatar ISDN XDRO 0.0000 0.0000 0.0000 Romania ISDN XDRU 1.2000 1.2000 1.2000 Russian Federation ISDN XDSC 0.0000 0.0000 0.0000 Seychelles ISDN XDSE 0.0350 0.0350 0.0350 Sweden ISDN XDSI 1.2000 1.2000 1.2000 Slovenia ISDN XDSK 0.0000 0.0000 0.0000 Slovakia ISDN XDSL 0.0000 0.0000 0.0000 Sierra Leone ISDN XDTH 0.6500 0.6500 0.6500 Thailand ISDN XDTR 0.7200 0.7200 0.7200 Turkey ISDN XDTW 0.1200 0.1200 0.1200 Taiwan ISDN XDUA 1.4500 1.4500 1.4500 Ukraine ISDN XDUG 0.0000 0.0000 0.0000 Uganda ISDN XDUS 0.1100 0.1100 0.1100 USA XDUSA 0.1100 0.1100 0.1100 Alaska USA ISDN XDUSH 0.1100 0.1100 0.1100 Hawaii USA ISDN XDZA 0.6500 0.6500 0.6500 South Africa ISDN Z0 0.0000 0.0000 0.0000 Z0 Chargeband Z0D 0.0000 0.0000 0.0000 Z0 Chargeband Z1 0.0000 0.0000 0.0000 International Freephone Page 34 Calling Card International Rate XLN Charge Code Description Type per minute P9U UAEA Thuraya V 0.9500 SAI Inmarsat Indian Ocean 3.5000 SAM #REF!#REF! 1.2500 SBI Inmarsat Indian Ocean 1.7500 SBW Inmarsat Atlantic Ocean West 2.7500 SCUSN USA New York V 0.0150 SES #REF!#REF! 1.9000 SMW Inmarsat Atlantic Ocean West 2.7500 SR1 Iridium V 1.5000 SR2 Iridium V 1.5000 SSW Inmarsat Atlantic Ocean West 4.9000 XCAD Andorra V 0.0500 XCAE United Arab Emirates V 0.2100 XCAF Afghanistan V 0.3300 XCAG Antigua & Barbuda V 0.1400 XCAI Anguilla V 0.1400 XCAL Albania V 0.1200 XCAM Armenia V 0.1100 XCAMY Armenia Yerevan V 0.1100 XCAN Netherlands Antilles V 0.1700 XCAO Angola V 0.1800 XCAQ Antarctica V 0.5500 XCAR Argentina V 0.0400 XCARB Argentina Buenos Aires V 0.0400 XCARB Argentina Cordoba V 0.0400 XCAS American Samoa V 0.0900 XCAT Austria V 0.0240 XCATV Austria Vienna V 0.0240 XCAU Australia V 0.0150 XCAUET Australian External Territories V 0.7500 XCAW Aruba V 0.1200 XCAZ Azerbaijan V 0.1600 XCBA Bosnia Herzegovina V 0.1400 XCBAS #REF!#REF! V 0.1400 XCBB Barbados V 0.1400 XCBD Bangladesh V 0.0500 XCBDD Bangladesh Dhaka V 0.0500 XCBE Belgium V 0.0150 XCBEB #REF!#REF! V 0.0150 XCBF Burkina Faso V 0.1400 XCBG Bulgaria V 0.0700 XCBGS #REF!#REF! V 0.0400 XCBH Bahrain V 0.1700 XCBI Burundi V 0.1100 XCBJ Benin V 0.1300 XCBM Bermuda V 0.0700 XCBN Brunei Darussalam V 0.0600 XCBO Bolivia V 0.1200 XCBOC #REF!#REF! V 0.1200 XCBOL #REF!#REF! V 0.1200 Page 35 Calling Card International Rate XCBR Brazil V 0.0600 XCBRB #REF!#REF! V 0.0600 XCBRR #REF!#REF! V 0.0600 XCBRS #REF!#REF! V 0.0600 XCBS Bahamas V 0.0700 XCBT Bhutan V 0.1600 XCBW Botswana V 0.1200 XCBY Belarus V 0.2000 XCBZ Belize V 0.1600 XCBZC #REF!#REF! V 0.1600 XCCA Canada V 0.0150 XCCAM #REF!#REF! V 0.0150 XCCAT #REF!#REF! V 0.0150 XCCC Cocos Keeling Islands V 0.4800 XCCD Congo Democratic Republic V 0.2400 XCCF Central African Republic V 0.1300 XCCG Congo V 0.1300 XCCH Switzerland V 0.0150 XCCHG #REF!#REF! V 0.0150 XCCHZ #REF!#REF! V 0.0150 XCCI Ivory Coast V 0.1200 XCCIA #REF!#REF! V 0.1200 XCCK Cook Islands V 0.6500 XCCL Chile V 0.0300 XCCLA #REF!#REF! V 0.1600 XCCLS #REF!#REF! V 0.0300 XCCM Cameroon V 0.2400 XCCN China V 0.0200 XCCNB #REF!#REF! V 0.0200 XCCNS #REF!#REF! V 0.0200 XCCO Colombia V 0.0700 XCCOB #REF!#REF! V 0.0700 XCCOC #REF!#REF! V 0.0700 XCCOM #REF!#REF! V 0.0700 XCCOP #REF!#REF! V 0.0700 XCCOQ #REF!#REF! V 0.0700 XCCR Costa Rica V 0.0600 XCCU Cuba V 0.6500 XCCUG #REF!#REF! V 0.6500 XCCV Cape Verde Islands V 0.2400 XCCX Christmas Island V 0.5500 XCCY Cyprus V 0.0600 XCCZ Czech Republic V 0.0300 XCCZP #REF!#REF! V 0.0300 XCDE Germany V 0.0150 XCDEB #REF!#REF! V 0.0150 XCDED #REF!#REF! V 0.0150 XCDEF #REF!#REF! V 0.0150 XCDEH #REF!#REF! V 0.0150 XCDEM #REF!#REF! D 0.1600 XCDEM #REF!#REF! V 0.0150 XCDEP #REF!#REF! V 0.1600 Page 36 Calling Card International Rate XCDJ Djibouti V 0.2700 XCDK Denmark V 0.0150 XCDKC #REF!#REF! V 0.0150 XCDM Dominica V 0.1100 XCDO Dominican Republic V 0.0800 XCDZ Algeria V 0.1100 XCDZA Algeria Algiers V 0.1100 XCEC Ecuador V 0.1300 XCECG #REF!#REF! V 0.1400 XCECQ #REF!#REF! V 0.1400 XCEE Estonia V 0.0300 XCEG Egypt V 0.1600 XCEGC #REF!#REF! V 0.1600 XCEH Western Sahara V 0.6800 XCER Eritrea V 0.2800 XCES Spain V 0.0150 XCESC Canary Islands V 0.0400 XCESM #REF!#REF! V 0.0150 XCET Ethiopia V 0.2900 XCETA #REF!#REF! V 0.2900 XCFI Finland V 0.0300 XCFIH #REF!#REF! V 0.0300 XCFJ Fiji V 0.2300 XCFK Falkland Islands V 0.4400 XCFM Micronesia V 0.2500 XCFO Faeroe Islands V 0.1400 XCFR France V 0.0150 XCFRN #REF!#REF! V 0.0150 XCFRP #REF!#REF! V 0.0150 XCFRR #REF!#REF! V 0.1300 XCGA Gabon V 0.1300 XCGB United Kingdom V #N/A XCGD Grenada V 0.1400 XCGE Georgia V 0.0600 XCGET #REF!#REF! V 0.0600 XCGF French Guyana V 0.1600 XCGH Ghana V 0.0700 XCGHA #REF!#REF! V 0.0700 XCGI Gibraltar V 0.0500 XCGL Greenland V 0.2500 XCGM Gambia V 0.1800 XCGN Guinea V 0.1300 XCGP Guadeloupe V 0.0900 XCGQ Equatorial Guinea V 0.2800 XCGR Greece V 0.0150 XCGRA #REF!#REF! V 0.0150 XCGS South Georgia and the South Sandwich Islands V 0.1100 XCGT Guatemala V 0.1200 XCGTG #REF!#REF! V 0.1200 XCGU Guam V 0.0600 XCGW Guinea Bissau V 0.6400 XCGY Guyana V 0.2600 Page 37 Calling Card International Rate XCHK Hong Kong V 0.0300 XCHN Honduras V 0.1800 XCHR Croatia V 0.0600 XCHT Haiti V 0.1200 XCHU Hungary V 0.0500 XCHUB #REF!#REF! V 0.0500 XCID Indonesia V 0.0900 XCIDJ #REF!#REF! V 0.0900 XCIDS #REF!#REF! V 0.0900 XCIE Ireland V 0.0150 XCIED #REF!#REF! V 0.0150 XCIL Israel V 0.0300 XCILJ #REF!#REF! V 0.0300 XCILT #REF!#REF! V 0.0300 XCIN India V 0.0800 XCINB #REF!#REF! V 0.0800 XCINC #REF!#REF! V 0.0800 XCING #REF!#REF! V 0.0800 XCINM #REF!#REF! V 0.0800 XCINN #REF!#REF! V 0.0800 XCIO Diego Garcia V 0.9800 XCIQ Iraq V 0.3300 XCIQB #REF!#REF! V 0.3300 XCIR Iran V 0.0900 XCIRT #REF!#REF! V 0.0900 XCIS Iceland V 0.0400 XCIT Italy V 0.0150 XCITM #REF!#REF! V 0.0150 XCITR #REF!#REF! V 0.0150 XCJM Jamaica V 0.0900 XCJO Jordan V 0.1400 XCJP Japan V 0.0300 XCJPT #REF!#REF! V 0.0300 XCKE Kenya V 0.1800 XCKEN #REF!#REF! V 0.1800 XCKG Kyrgyzstan V 0.1200 XCKH Cambodia V 0.2400 XCKI Kiribati V 0.5500 XCKMC Comoros & Mayotte V 0.2400 XCKN St Christopher V 0.2800 XCKP North Korea V 0.5600 XCKR South Korea V 0.0400 XCKRS #REF!#REF! V 0.0400 XCKW Kuwait V 0.0900 XCKY Cayman Islands V 0.1100 XCKZ Kazakhstan V 0.1300 XCLA Laos V 0.1100 XCLB Lebanon V 0.1100 XCLC St. Lucia V 0.1400 XCLI Liechtenstein V 0.0400 XCLK Sri Lanka V 0.1200 XCLKC #REF!#REF! V 0.1200 Page 38 Calling Card International Rate XCLR Liberia V 0.1500 XCLS Lesotho V 0.0800 XCLT Lithuania V 0.0900 XCLU Luxembourg V 0.0300 XCLV Latvia V 0.1100 XCLY Libya V 0.1400 XCMA Morocco V 0.1700 XCMAC #REF!#REF! V 0.1700 XCMAR #REF!#REF! V 0.1700 XCMC Monaco V 0.0500 XCMD Moldova V 0.0800 XCMG Madagascar V 0.1800 XCMH Marshall Islands V 0.2500 XCMK Macedonia V 0.1200 XCML Mali V 0.2000 XCMM Myanmar V 0.2800 XCMN Mongolia V 0.1000 XCMO Macau V 0.0500 XCMP Northern Marianas V 0.0700 XCMQ Martinique V 0.0900 XCMR Mauritania V 0.2200 XCMS Montserrat V 0.1900 XCMT Malta V 0.1000 XCMU Mauritius V 0.1800 XCMV Maldives V 0.2400 XCMW Malawi V 0.0600 XCMX Mexico V 0.0900 XCMXC #REF!#REF! V 0.0900 XCMY Malaysia V 0.0300 XCMYK Malaysia Kuala Lampur V 0.0300 XCMZ Mozambique V 0.1500 XCNA Namibia V 0.1400 XCNC New Caledonia V 0.2600 XCNE Niger V 0.1200 XCNF Norfolk Island V 0.3100 XCNG Nigeria V 0.1100 XCNGL #REF!#REF! V 0.1100 XCNI Nicaragua V 0.1600 XCNL Netherlands V 0.0150 XCNO Norway V 0.0300 XCNOO #REF!#REF! V 0.0300 XCNP Nepal V 0.2900 XCNPK #REF!#REF! V 0.2900 XCNR Nauru V 0.8500 XCNU Niue V 0.7900 XCNZ New Zealand V 0.0300 XCNZA #REF!#REF! V 0.0300 XCOM Oman V 0.2400 XCPA Panama V 0.1000 XCPAC #REF!#REF! V 0.1000 XCPE Peru V 0.0900 XCPEL #REF!#REF! V 0.0900 Page 39 Calling Card International Rate XCPF French Polynesia V 0.0800 XCPG Papua New Guinea V 0.6400 XCPH Philippines V 0.1400 XCPHM #REF!#REF! V 0.1400 XCPK Pakistan V 0.0800 XCPL Poland V 0.0150 XCPM St. Pierre & Miquelon V 0.1400 XCPR Puerto Rico V 0.0400 XCPS Israel Palestine V 0.0600 XCPT Portugal V 0.0150 XCPTA Azores V 0.0500 XCPTM Madeira V 0.0500 XCPW Palau V 0.3600 XCPY Paraguay V 0.1100 XCQA Qatar V 0.2400 XCRE Reunion V 0.1400 XCRO Romania V 0.0900 XCROB #REF!#REF! V 0.0700 XCRU Russia V 0.0400 XCRUM #REF!#REF! V 0.0400 XCRUO #REF!#REF! V 0.0400 XCRUP #REF!#REF! V 0.0400 XCRW Rwanda V 0.1300 XCSA Saudi Arabia V 0.2100 XCSAJ #REF!#REF! V 0.2100 XCSAR #REF!#REF! V 0.2100 XCSB Solomon Islands V 0.6900 XCSC Seychelles V 0.1700 XCSD Sudan V 0.1900 XCSE Sweden V 0.0150 XCSG Singapore V 0.0200 XCSH Ascension Island V 0.5500 XCSHE #REF!#REF! V 0.6500 XCSHT Tristan da Cunha V 2.2000 XCSI Slovenia V 0.0600 XCSJ Svalbard and Jan Mayen Islands V #N/A XCSK Slovakia V 0.0600 XCSKB #REF!#REF! V 0.0600 XCSKN #REF!#REF! V 0.1600 XCSL Sierra Leone V 0.3100 XCSM San Marino V 0.0400 XCSN Senegal V 0.1900 XCSND #REF!#REF! V 0.1900 XCSO Somalia V 0.4900 XCSR Suriname V 0.2200 XCST Sao Tome and Principe V 0.9500 XCSV El Salvador V 0.1100 XCSY Syria Arab Republic V 0.2900 XCSZ Swaziland V 0.1400 XCTC Turks and Caicos Islands V 0.1400 XCTD Chad V 0.2400 XCTG Togo V 0.1800 Page 40 Calling Card International Rate XCTH Thailand V 0.0500 XCTHB #REF!#REF! V 0.0500 XCTJ Tajikistan V 0.1600 XCTK Tokelau V 0.5200 XCTM Turkmenistan V 0.1600 XCTN Tunisia V 0.1500 XCTO Tonga V 0.2800 XCTP East Timor V 1.6500 XCTR Turkey V 0.0600 XCTRA #REF!#REF! V 0.0600 XCTRI #REF!#REF! V 0.0600 XCTRZ #REF!#REF! V 0.0600 XCTT Trinidad & Tobago V 0.1100 XCTV Tuvalu V 0.6600 XCTW Taiwan V 0.0300 XCTWT #REF!#REF! V 0.0300 XCTZ Tanzania V 0.2000 XCTZD #REF!#REF! V 0.1300 XCUA Ukraine V 0.0900 XCUAK #REF!#REF! V 0.0900 XCUG Uganda V 0.1100 XCUS USA V 0.0150 XCUSA USA Alaska V 0.0250 XCUSF #REF!#REF! V 0.0400 XCUSH USA Hawaii V 0.0200 XCUY Uruguay V 0.1500 XCUZ Uzbekistan V 0.1200 XCVA Holy See Vatican City State V 0.0350 XCVC St. Vincent & Grenadines V 0.1900 XCVE Venezuela V 0.0700 XCVEC #REF!#REF! V 0.0500 XCVG British Virgin Islands V 0.0800 XCVI US Virgin Islands V 0.0500 XCVN Vietnam V 0.2700 XCVNH #REF!#REF! V 0.2700 XCVNM #REF!#REF! V 0.2700 XCVU Vanuatu V 0.6000 XCWF Wallis & Futuna V 1.0000 XCWS Western Samoa V 0.4100 XCYE Yemen V 0.1600 XCYT Comoros & Mayotte V 0.2400 XCYU Serbia V 0.0900 XCZA South Africa V 0.0500 XCZAC #REF!#REF! V 0.0500 XCZAJ #REF!#REF! V 0.0500 XCZM Zambia V 0.0800 XCZML #REF!#REF! V 0.0800 XCZW Zimbabwe V 0.0700 XCZWH #REF!#REF! V 0.0700 XMAD Andorra Mobile V 0.1400 XMAE United Arab Emirates Mobile V 0.2100 XMAG Antigua & Barbuda MobileV 0.1400 Page 41 Calling Card International Rate XMAL Albania Mobile V 0.1200 XMAM Armenia Mobile V 0.2100 XMAN Antilles Mobile V 0.2900 XMAN #REF!#REF! V 0.1700 XMAO Angola Mobile V 0.1800 XMAR Argentina Mobile V 0.2000 XMAT Austria Mobile V 0.1600 XMAT3G Austria 3G Mobile V 0.0300 XMATA1 Austria A1 Mobilcom V 0.1500 XMATH3 Austria Hutchison 3G Mobile V 0.2000 XMATMC Austria Mobile Connect V 0.1700 XMATMM Austria Max Mobil V 0.1700 XMATMT Austria Mobile Telering V 0.2000 XMATTT Austria Mobile Tetracall V 0.2000 XMAU Australia Mobile V 0.1600 XMAW Aruba Mobile V 0.1200 XMAZ Azerbaijan Mobile V 0.1500 XMBA Bosnia Herzegovina MobileV 0.2000 XMBB Barbados Mobile V 0.1400 XMBD Bangladesh Mobile V 0.0500 XMBE Belgium Mobile V 0.1600 XMBEM #REF!#REF! V 0.1600 XMBEO #REF!#REF! V 0.1600 XMBEP #REF!#REF! V 0.1600 XMBF Burkina Faso Mobile V 0.1400 XMBG Bulgaria Mobile V 0.1700 XMBH Bahrain Mobile V 0.1600 XMBI Burundi Mobile V 0.1100 XMBJ #REF!#REF! V 0.1400 XMBM Bermuda Mobile V 0.0700 XMBN Brunei Darussalam MobileV 0.0600 XMBO Bolivia Mobile V 0.1500 XMBR Brazil Mobile V 0.1400 XMBW Botswana Mobile V 0.1200 XMBY Belarus Mobile V 0.2000 XMCD #REF!#REF! V 0.2900 XMCD Zaire Mobile V 0.3600 XMCH Switzerland Mobile V 0.2500 XMCI Ivory Coast Mobile V 0.1700 XMCK #REF!#REF! V 0.6500 XMCL Chile Mobile V 0.1600 XMCM Cameroon Mobile V 0.2400 XMCN China Mobile V 0.0300 XMCO Colombia Mobile V 0.0800 XMCR Costa Rica Mobile V 0.0800 XMCU Cuba Mobile V 1.5000 XMCY Cyprus Mobile V 0.0700 XMCZ Czech Republic Mobile V 0.1100 XMDE Germany Mobile V 0.1600 XMDE3G #REF!#REF! V 0.1600 XMDEC #REF!#REF! V 0.1600 XMDED1 #REF!#REF! V 0.1600 Page 42 Calling Card International Rate XMDED2 #REF!#REF! V 0.1600 XMDEE1 #REF!#REF! V 0.1800 XMDEE2 #REF!#REF! V 0.1800 XMDEIE #REF!#REF! V 0.1600 XMDEM #REF!#REF! V 0.1600 XMDEQ #REF!#REF! V 0.1600 XMDJ #REF!#REF! V 0.2700 XMDK Denmark Mobile V 0.2000 XMDO #REF!#REF! V 0.1200 XMDZ Algeria Mobile V 0.1100 XMEC Ecuador Mobile V 0.1400 XMEE Estonia Mobile V 0.2500 XMEG Egypt Mobile V 0.1600 XMES Spain Mobile V 0.1800 XMET Ethiopia Mobile V 0.2900 XMFI Finland Mobile V 0.1500 XMFJ Fiji Mobile V 0.3900 XMFO Faeroe Islands Mobile V 0.1400 XMFR France Mobile V 0.1300 XMGA Gabon Mobile V 0.1300 XMGD Grenada Mobile V 0.2300 XMGE Georgia Mobile V 0.1400 XMGF French Guyana Mobile V 0.1600 XMGH Ghana Mobile V 0.1000 XMGI Gibraltar Mobile V 0.1500 XMGL Greenland Mobile V 0.3500 XMGM Gambia Mobile V 0.1800 XMGN Guinea Mobile V 0.1300 XMGP Guadeloupe Mobile V 0.1800 XMGR Greece Mobile V 0.1400 XMGT #REF!#REF! V 0.1200 XMHK #REF!#REF! V 0.0300 XMHN #REF!#REF! V 0.2500 XMHR Croatia Mobile V 0.1700 XMHT #REF!#REF! V 0.1900 XMHU Hungary Mobile V 0.1800 XMID Indonesia Mobile V 0.1300 XMIE Ireland Mobile V 0.1500 XMIL Israel Mobile V 0.0800 XMIN India Mobile V 0.0800 XMIR Iran Mobile V 0.1600 XMIS Iceland Mobile V 0.1600 XMIT Italy Mobile V 0.1700 XMIT3 #REF!#REF! V 0.1700 XMJM Jamaica Mobile V 0.1500 XMJO Jordan Mobile V 0.1400 XMJP Japan Mobile V 0.1300 XMKE Kenya Mobile V 0.4200 XMKG Kyrgyzstan Mobile V 0.1200 XMKH Cambodia Mobile V 0.2400 XMKI #REF!#REF! V 0.5500 XMKR South Korea Mobile V 0.0700 Page 43 Calling Card International Rate XMKW Kuwait Mobile V 0.0900 XMKZ #REF!#REF! V 0.1300 XMLB Lebanon Mobile V 0.1900 XMLC St Lucia Mobile V 0.2300 XMLI Liechtenstein Mobile V 0.2400 XMLK Sri Lanka Mobile V 0.1200 XMLR Liberia Mobile V 0.1500 XMLS Lesotho Mobile V 0.1100 XMLT Lithuania Mobile V 0.1300 XMLU Luxembourg Mobile V 0.1500 XMLV Latvia Mobile V 0.2000 XMLY Libya Mobile V 0.1700 XMMA Morocco Mobile V 0.2400 XMMC Monaco Mobile V 0.1600 XMMD Moldova Mobile V 0.1300 XMMG Madagascar Mobile V 0.1800 XMMK Macedonia Mobile V 0.2400 XMML Mali Mobile V 0.3300 XMMM Myanmar Mobile V 0.4800 XMMO Macau Mobile V 0.0500 XMMQ Martinique Mobile V 0.2400 XMMR Mauritania Mobile V 0.3900 XMMT Malta Mobile V 0.3000 XMMU Mauritius Mobile V 0.1700 XMMV Maldives Mobile V 0.4200 XMMW Malawi Mobile V 0.1300 XMMY Malaysia Mobile V 0.0500 XMMZ Mozambique Mobile V 0.2400 XMNA Namibia Mobile V 0.2200 XMNE #REF!#REF! V 0.1200 XMNG Nigeria Mobile V 0.1500 XMNI Nicaragua Mobile V 0.1600 XMNL Netherlands Mobile V 0.1800 XMNO Norway Mobile V 0.1500 XMNP #REF!#REF! V 0.2900 XMNZ New Zealand Mobile V 0.2100 XMPA Panama Mobile V 0.1600 XMPE Peru Mobile V 0.2100 XMPF French Polynesia Mobile V 0.2400 XMPH Philippines Mobile V 0.1800 XMPK Pakistan Mobile V 0.0800 XMPL Poland Mobile V 0.1500 XMPS Palestinian Authority Mobile V 0.2600 XMPT Portugal Mobile V 0.2000 XMPY Paraguay Mobile V 0.1600 XMQA Qatar Mobile V 0.2900 XMRE Reunion Mobile V 0.2600 XMRO Romania Mobile V 0.2000 XMRU Russia Mobile V 0.0400 XMSA Saudi Arabia Mobile V 0.2100 XMSC Seychelles Mobile V 0.1600 XMSD Sudan Mobile V 0.3200 Page 44 Calling Card International Rate XMSE Sweden Mobile V 0.1600 XMSET #REF!#REF! V 0.1600 XMSG Singapore Mobile V 0.0200 XMSI Slovenia Mobile V 0.1900 XMSK Slovakia Mobile V 0.1700 XMSL Sierra Leone Mobile V 0.3100 XMSN Senegal Mobile V 0.1900 XMSO Somalia Mobile V 0.8500 XMSR Suriname Mobile V 0.3800 XMSV El Salvador Mobile V 0.1100 XMSY Syria Mobile V 0.2900 XMSZ Swaziland Mobile V 0.1600 XMTD #REF!#REF! V 0.2400 XMTG Togolese Republic MobileV 0.2900 XMTH Thailand Mobile V 0.0500 XMTM Turkmenistan Mobile V 0.1600 XMTN Tunisia Mobile V 0.1800 XMTR Turkey Mobile V 0.1600 XMTT Trinidad & Tobago Mobile V 0.1800 XMTW Taiwan Mobile V 0.0900 XMTZ Tanzania Mobile V 0.2000 XMUA Ukraine Mobile V 0.0900 XMUG Uganda Mobile V 0.1100 XMUZ Uzbekistan Mobile V 0.2000 XMVE Venezuela Mobile V 0.1800 XMVN Vietnam Mobile V 0.2900 XMYE Yemen Mobile V 0.2800 XMYU Serbia Mobile V 0.2000 XMZA South Africa Mobile V 0.1500 XMZM Zambia Mobile V 0.1300 XMZW Zimbabwe Mobile V 0.1900 Page 45 Most commonly asked questions I'm not saving money. What are you going to do about it? Look at call patterns, and try to change the tariff If specific comparison is required, get a copy of the previous suppliers bill faxed. Offer a goodwill gesture if required to save the customer from cancellation Who is XLN, I didn't sign up to your service? Apologise. Empathise with customer, he will be upset. Advise that this incident will be brought to the attention of management. Remember we are not disputing these complaints at present. Judge the customers anger levels, if you see it as a reasonable option attempt 3 month trial Waive cancellation fees, and billing if required. Instruct cust to submit transfer request to the supplier of his choice. I want a select service added to my telephone line. What service is required? Why is the service required? Make sure you are ordering the right service for the customers needs. Advise activation timescales, costs and if instruction letter is on its way to the cust. Fault progress report requested Apologise if any delays have occurred. EMPATHISE with the cust Check if there is anything further you can do? Perhaps emergency divert has not worked etc. Assure cust that we are working on issue, escalate if required. Phone cut off/restricted why? Look at account arrears. Is this cust a good or a bad cust Can we negotiate to have a DD on the account Take payment if you can Lift barring asap BE STRONG!! BE IN CONTROL!!! Payment made, but reminder letter still received. Why? Have the letter and payment crossed on the post possibly? Is it a phantom payment? Chase for DD or CCSO to stop problem happening again, and to save the customer 28.20 per year on payment admin fees. Empathise with the cust but be strong if the customer is taking the mick! Sales promised me the world, and now you're not delivering what was promised. Why? Apologies. Ensure cust that the issue will be highlighted to your manager If its XLN related, see what can be offered to address the situation. Cancellation fee complaint recd. What are you going to do about it? We are at present not disputing cancellation fees. These are being waived in full. Either waive them on CRM or credit them to the account if the invoice has been generated. Request refund if the fee has been taken by DD. I don't want to speak to an Indian call center, I want London now!! Advise customer that you will attempt London for them. Don't argue. Advise customer that the lines are busy and offer a message or your help In most cases the customer will take you up on the offer of help. If the customer insists on London only, dont be frightened to re-attempt the transfer, or get a message to London by raising a query. I didn't make the calls that are reflecting on my bill. What are you going to do about it? Page 46 Most commonly asked questions Call patterns. What types of calls are we dealing with. Frequency of calls etc. Check what equipment is on site. Perhaps there is faulty equipment generating the calls. Can we offer call barring as a solution. Address credits if this becomes an issue. I have been offered a better tariff, and I'm considering leaving XLN. Thank you for bringing the matter to our attention. Look at call patterns, and try to change the tariff Look at specific offer from new supplier most cases will show that the offer is not competitive. Remember the placebo effect here too. What could we offer this customer What is this 2.00 fee on my bill monthly? Its the payment processing fee. Request to add DD/CCSO to the account to avoid the monthly charge. We can save him 28.20 per year on these fees. If the customer is livid, waive the monthly fee permanently. Save that customer. Page 47 Most commonly asked questions Apologise. Empathise with customer, he will be upset. Advise that this incident will be brought to the attention of management. Chase for DD or CCSO to stop problem happening again, and to save the customer 28.20 per year on payment admin fees. If the customer insists on London only, dont be frightened to re-attempt the transfer, or get a message to London by raising a query. Page 48 Most commonly asked questions Request to add DD/CCSO to the account to avoid the monthly charge. We can save him 28.20 per year on these fees. Page 49 Service prompts Service: Remember as a rule you are looking at good and bad customers. What services can you up-sell? Provisioning Process: Tariffs: Select Services: Move Premises: Line Conversions: New Lines: Nuisance Calls: Page 50 Service prompts Change of Tenancy: Credit Control Process: Cease Lines: Cancellations: Page 51 Service prompts Bullet point prompts: Remember as a rule you are looking at good and bad customers. What services can you up-sell? Seamless, Like for Like transfer Approx 21 days to complete Nothing changes Nothing to worry about No cost to action Look at call patterns. Can you offer him a better tariff based on the call patterns? Remember the placebo effect!!!! If he wants a specific comparison, get specific billing in from his previous supplier. Billing from previous supplier must include call types, individual call duration and costs. If he's on the best tariff available, can you offer him a service? Or a monthly line rental etc? We want to stop the cust from leaving us. Why is he needing the select service? Have you ordered the right service? Probe the cust properly Can you give the instructions for use now, or will letter be sent. Activation timescales, and costs Where is cust moving to? FULL ADDRESS is essential When is he moving? What are we doing with incoming calls while we wait for the engineering appointment? Effecting all lines on the account? What are we doing if the CLI cannot be retained? Caller Redirect or Remote Call Forwarding 109.99 + VAT to move a line. Takes approx 2-3 weeks, but we will have it done asap Converting the line up or down? Why is the conversion needed? Maybe its not required and you could save this cust the engineering costs. Converting a 4 line multiline to a 3 line multiline will not cost the cust anything, but converting a 2 line multiline to a single line will cost the cust 99.99 + VAT. Takes approx 2-3 weeks, but we will have it done asap. Why is the new line required? What must the DE listing be? What services and tariff is required? Costs 109.99 + VAT per line required. Takes approx 2-3 weeks, but we will have it done asap What is happening? Has the cust tried dialing 1471? We need to know if the nusiance call is displaying its number or not. Is the caller displaying is CLI? What service can we offer? Caller Display/Choose to Refuse/Anonymous Caller Reject. TPS registration offered? 28 days to complete, and is FOC Page 52 Service prompts Nuisance Call Bureau? Renumber? What is debt looking like on the account? When was the business sold? What date must the COT take effect? Details of new owner? Does the DE listing need to change? Tariffs or services? Forwarding address for old owner, to send final invoice out. No charge for this service. Effective from COT date. Initial monthly invoice is sent Reminder letter is sent Text message can be sent if mobile number is available. You will see this noted on CRM. Voice text is sent. You will see this noted on CRM. Calls are made from outbound credit control team to chase the debt. Notes will reflect on CRM. OCB is placed. If no response is received from OCB, and ICB (TOS) is placed. If no response is recd within 3 months the account will be closed and the lines ceased. This action is taken by Credit Control. Debt handed to Credit Security to recover. Why is the cease required. Remember cease is a permanent service. Cease takes 3-5 days to complete Take forwarding address for the final bill BE ABSOLUTELY SURE THAT A CEASE IS WHAT IS REQUIRED!! At present we are not disputing any cancellation fees. Just apply the credit or waive the charges. This will be applicable until further notice. If a cust feels he has been slammed, we are also not disputing this fact. If their account is less than a month old, waive the cancellation fees, and billing generated if you have to. To make the telephone line leave our base a transfer request must be submitted from the gaining supplier. This take approx 21 days to complete. Task to make sure this happens. Cust will try and get free billing from XLN. Page 53 Talk Talk issues Deposit may be required Minimum 18 month contract Connection fee may be charged Tariff change may incurr fees & Cancellation fees for existing tariff Available to RESIDENTIAL CUSTOMERS only Inclusive minutes are to other TALK TALK customers only If cheaper tariffs become available, TALK TALK will not automatically swap customers to the cheaper tariff. Cant pick and choose tariffs. If the cust wants free Broadband its subject to certain tariffs, and is not negotiable. If the customer overrides TALK TALKs CPS the calls will be charges at a higher rate. If the customer moves, they have to prove the move to TALK TALK, they will not allow an account to cease without their say so, and this action may incur a fee. Cancellation fees are not specified. Moving premises, automatically renews the contract for 12 months, and another Broadband connection fee will be charged. Credit limits will apply. International calls are only free for the first 180 minutes. It is thought that TALK TALK are having to install their own equipment within the exchanges to have the ADSL Active through this FOC service. If they receive too few orders within a specific area, they will not be able To supply ADSL, and the customer would have signed up for nothing. I STOPPED LOOKING AFTER PAGE 15, this contract is not competition to XLN at all. Page 54