A peaceful, just and empowered Bangsamoro society that is free from fear and want, where human rights are promoted, protected, upheld and fulfilled for the achievement of sustainable development
MISSION
The RHRC is an independent institution imbued with probity and competence to promote, protect, uphold, and fulfil human rights in the Bangsamoro by empowering communities for the progressive realization of their rights, and ensure that those responsible comply with human rights standards towards transformative justice, peace and development.
CORE VALUES We, the Commissioners and staff of the Regional Human Rights Commission, subscribe to the following values to carry out our mission and goals towards achieving the vision: We are community-oriented and rights based We are transparent and accountable We practice partnership and are synergistic in our approach; and We are apolitical and impartial
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THE REGIONAL HUMAN RIGHTS COMMISSION
The Regional Human Rights Commission (RHRC) of the Autonomous Region in Muslim Mindanao (ARMM) in the Philippines is a statutory agency created under Section 16 of Republic Act 9054 and operationalized by the ARMM Human Rights Commission Charter of 2012 (Muslim Mindanao Autonomy Act No. 288). It is mandated, inter alia, to perform within the autonomous region, the functions of the Commission on Human Rights of the central government
Composition of the Regional Human Rights Commission The Chairperson and Members of the Regional Commission shall be appointed by the President upon recommendation of the Regional Governor. In no case shall any member be appointed, re-appointed or designated in a temporary or acting capacity. Appointment to any vacancy occurring during the term shall be only for the remaining portion of said term. The successor for the unexpired term shall, likewise, be ineligible for reappointment.
PERFORMANCE PLEDGE
We, the officials and employees of the Regional Human Rights Commission, commit to: Render effective, efficient, and quality service with utmost courtesy from Mondays to Fridays, without noon break, from 8:00 a.m. to 5:00p.m. or beyond, when necessary. Immediately act and take corrective measures on your complaints upon receipt thereof, through our public assistance and complaint desks.
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Give utmost value to every citizens comments, suggestions, and needs, including those with persons with special concern such as differently-abled, pregnant women, senior citizens. Help empower the public through 24/7 access to information on our policies, programs, activities and services through our website, www.rhrc.armm.gov.ph. Thoroughly comply with service standards, and provide with written explanations or personal visitation (if necessary) for any delay or impediment in the delivery of frontline services. Serve with aggressiveness and enthusiasm, and offer public-friendly service. Your Rights, Our Duty
FEEDBACK AND REDRESS MECHANISM We value your comments, suggestions and needs. For feedback and suggestions, please: Talk to our Public Assistance and Complaints Desk Officer;
Accomplish our Feedback Form and drop it in the Suggestion Box located at the lobby.
You may also call or text: 0916-768-5898 Tel/Fax No.: (064) 552-0436
Visit our website: www.rhrc.armm.gov.ph
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E-mail us: rhrcarmm@gmail.com
Write us: REGIONAL HUMAN RIGHTS COMMISSION 1F, Japan-ARMM Friendship Hall and Training Center ORG Compound, Cotabato City 9600
LIST OF FRONTLINE SERVICES 1. Issuance of Clearance 2. Technical Assistance Training and Resource Person 3. Data, Statistics, Information, Documents and Reference Material Provision 4. Human Rights Violation Investigation 5. Jail Visitation 6. Legal and Other Assistance
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ISSUANCE OF CLEARANCE
Name of Agency : Regional Human Rights Commission Frontline Service : Issuance of Clearance Clients : Uniformed/Organic Personnel of Police- Military/Other Government Agencies Requirements for PNP: 1. Duly accomplished RHRC Form (Clearance Form). 2. 2 pieces passport size ID pictures in uniform with white background. 3. Duly accomplished PNP personal data sheets (PDS). Please be specific if in Maguindanao, Lanao del Sur, Basilan, Sulu or Tawi-Tawi province and indicate the municipalities. 4. Item number 4 of RHRC Form (3 latest assignments) 5. Item number 8 of RHRC Form. Indicate the year and RHRC Provincial Office if conducted by RHRC. Requirements for AFP: 1. Duly accomplished RHRC Form (Clearance Form). 2. 2 pieces passport size ID pictures in uniform. 3. SOI (Summary of Information) - Please be specific if in Maguindanao, Lanao del Sur, Basilan, Sulu or Tawi-Tawi and indicate the municipalities. 4. Item number 4 of RHRC Form (3 latest assignments) 5. Item number 8 of RHRC Form. Indicate the year and RHRC Provincial Office if conducted by RHRC.
Requirements for Other Government Agencies: 1. Duly accomplished RHRC Form. 2. 2 pieces passport size ID pictures in uniform. 3. Duly accomplished Personal data sheets (PDS) 4. Service record
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5. Photocopy of recent office ID 6. In Item number 5 of RHRC Form, indicate 3 latest assignments.
Schedule of Availability of Service : Monday to Friday, 8:00 AM to 5:00 PM Total/ Maximum Duration of Process : 7 days and 37 minutes How to Avail of the Service : No. Client Step Agency Action Office/ Person Responsible Location of Office Duration of Agency Activity 1 File application for clearance Check for completeness of required documents Records Officer (General Administrative and Management Division) Ground Floor JICA Bldg., 15 minutes 2 Verify existence of case record Records Officer (Legal Division) 2 nd Floor JICA Bldg. 4 hours 3a If with case, transmit to provincial office to check status Records Officer (Legal Division) 2 nd Floor, JICA Bldg. 1 day 3b If no case, prepare/ correct clearance certificate with Records Officer (Legal Division) 2 nd Floor, JICA Bldg.
7 hours
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signatures 4 Check status and prepare certification of pending case or record of HRV Head of Provincial Office/Legal Staff Provincial Office 3 days and 7 hours 5 Record and check for errors Records Officer (General Administrative and Management Division) G/F, JICA Bldg. 10 minutes 6 Sign clearance Chairman/ Commissioner G/F, JICA Bldg. 1 day 7 Issue control number; record and release Records Officer (General Administrative and Management Division) G/F, JICA Bldg. 10 minutes 8 Receive/Pick- Up Clearance
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TECHNICAL ASSISTANCE-TRAINING AND RESOURCE PERSON
Name of Agency : Regional Human Rights Commission Frontline Service : Technical Assistance---Training and Resource Person Clients : Institutions/Organizations Requirements : Accomplished Request Form/ Letter of Request Schedule of Availability of Service : Monday to Friday, 8:00 AM to 5:00 PM Total/ Maximum Duration of Process : 9 days, 45 minutes How to Avail of the Service : No. Client Step Agency Action Office/ Person Responsible Location of Office Duration of Agency Activity 1 Fill up Request Form or send request letter Receive request Education, Communications and Linkages Division G/F JICA Bldg. 15 minutes 2 Act on request Education, Communications and Linkages Division G/F JICA Bldg. 30 minutes 3 Coordinate training/ Prepare/schedule Education, Communications G/F JICA 7 days
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schedule training program and Linkages Division Bldg. 4 Coordinate mobilization Mobilize resources Education, Communications and Linkages Division G/F JICA Bldg. 2 days 5 Provide logistical support Provide technical assistance or lecturer Education, Communications and Linkages Division G/F JICA Bldg.
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DATA, STATISTICS, INFORMATION, DOCUMENTS AND REFRENCE MATERIAL PROVISION
Name of Agency : Regional Human Rights Commission Frontline Service : Data, Statistics, Information, Documents and Reference Materials Provision Clients : General Public Requirements : Accomplished Request Form/ Letter of Request Schedule of Availability of Service : Monday to Friday, 8:00 AM to 5:00 PM Total/ Maximum Duration of Process : 3 hours, 45 minutes How to Avail of the Service : No. Client Step Agency Action Office/ Person Responsible Location of Office Duration of Agency Activity 1 Fill up Request Form or send request letter Receive request and verify authority Complaints and Assistance Desk G/F JICA Bldg. / Provincial Office concerned 45 minutes 2 Act on request Executive Director/ Head of Provincial Provincial Office concerned 1 hour
Name of Agency : Regional Human Rights Commission Frontline Service : Investigation Clients : Human Rights Violation Victims/ Survivors Requirements: 1. Accomplished RHRC Form 2. Affidavits of Complainant and Witnesses 3. Birth Certificate (if victim is minor) 4. Medical Certificate (if available) 5. Death Certificate (in case of victims death) 6. Photographs (if available)
Schedule of Availability of Service : Monday to Friday, 8:00 AM to 5:00 PM or as needed Total/ Maximum Duration of Process: 74 days, 5 hours and 5 minutes How to Avail of the Service : No. Client Step Agency Action Office/ Person Responsible Location of Office Duration of Agency Activity
1 Fill-up Form RHRC Form Receive complaint, prepare affidavit, evaluate and Duty Investigator Provincial Office 3 hours
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submit recommendation 2 Act on recommendation Head of Provincial Office Provincial Office 30 minutes 3 Conduct investigation, and if needed, conduct medico- legal examination Investigator on case Provincial Office 26 days and 55 minutes 4 Review report Senior Investigator Provincial Office 4 hours 5 Submit report to Head of Provincial Office and assign case to Legal for drafting of resolution Senior Investigator Provincial Office 35 minutes 6 If needed, conduct further investigation Investigator on case Provincial Office 15 days and 4 hours 7 Prepare and submit draft resolution Lawyer or Investigator assigned Provincial Office 5 days 8 Act on resolution and furnish parties with copies Head of Provincial Office/Records Officer Provincial Office 4 days and 5 minutes
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8 File MR with Provincial Office Client/s and/or Respondent/s
9 Review, resolve, and issue resolution/order Head of Provincial Office Provincial Office 1 day 10 If no MR is filed or if decision becomes final, implement decision. Records Officer Provincial Office 3 days 11 File appeal with RHRC Commission En Banc Client/s and/or Respondent/s
12 Review, resolve, issue resolution/order, and furnish copies of resolution to parties Commission En Banc/ComSec Regional Office 13 days 13 If no appeal is filed or if decision becomes final, implement decision. Records Officer Regional Office 3 days 14 Receive resolution
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JAIL VISITATION
Name of Agency : Regional Human Rights Commission Frontline Service : Jail Visitation Clients : Individuals/NGOs Requirements : Letter of Request Schedule of Availability of Service : Monday to Friday, 8:00 AM to 5:00 PM Total/ Maximum Duration of Process : 10 days, 6 hours, 57 minutes How to Avail of the Service : No . Client Step Agency Action Office/ Person Responsible Location of Office Duratio n of Agency Activity 1 Submit letter of request Receive/evaluate letter of request Officer-on Duty Provincial Office 15 minutes 2 Prepare administrative/ logistical requirements Head of Provincial Office Provincial Office 1 day, 6 hours and 42 minutes 3 Coordinate with Investigating team Conduct jail visitation; Prepare and submit report; and inform client result of visit Investigating team leader Provincial Office 9 days
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LEGAL AND OTHER ASSISTANCE
Name of Agency : Regional Human Rights Commission Frontline Service : Legal and Other Assistance Clients : Individuals/Organizations Requirements : 1. Accomplished RHRC Form 2. Letter of Request Schedule of Availability of Service : Monday to Friday, 8:00 AM to 5:00 PM Total/ Maximum Duration of Process : 5 days How to Avail of the Service : No. Client Step Agency Action Office/ Person Responsible Location of Office Duration of Agency Activity 1 Submit Letter of Request and/or Fill-up Complaint Form Receive request and interview complainant/ witnesses Officer-on-duty Provincial Office 1 hour 2 Evaluate request and submit recommendation to Head of Provincial Office Senior Investigator Provincial Office 1 hour
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3 Act on Recommendation Head of Provincial Office Provincial Office 1 hour 4 Act on request immediately, submit report and notify client of result of request Investigator/Lawyer 4 days and 5 hours 5 Receive notification of request result Client