CURRICULUM-VITAE

B N GOPAL (Diploma in Automobile Enginee!

E-Mail: gopal.bn1976@gmail.com

Ph.No. "#$%&%&'&(&(%

)ee*ing te+,ni+al a--ignment- in -e.i+e- / Cu-tome -e.i+ing 0it, an
ogani1ation o2 epute/ma*eting3

PROFESSIONAL SNAPSHOT
Over 14 Years o e!perience in "#er Mar$e# %ervice & c's#omer %ervicing &
('siness )evelopmen# *i#h varie+ organi,a#ion.
-ave s$ills in b'il+ing pro+'c# visibili#./ revie*ing an+ in#erpre#ing mar$e#
response #o acili#a#e pro+'c# improvemen# 0 con#rib'#e #o*ar+s #he gro*#h o an
organi,a#ion.
"n eec#ive comm'nica#or *i#h e!cellen# rela#ionship b'il+ing 0 in#erpersonal
s$ills/ problem solving organi,a#ional abili#ies/ posses a le!ible 0 +e#ail orien#e+
a##i#'+e.
%ince Oc#ober 1223 +esigna#e+ as )3 )e.i+e Enginee in
M/- VE Comme+ial Ve,i+le- Limite4 (A Volvo Group and Eicher Motors joint
venture)

CORE COMPETENCIES
Cu-tome )ati-2a+tion
Moni#oring #eam perormance/ implemen#ing eec#ive s#ra#egies #o ma!imi,e #he
man ho'r availabili#. an+ accomplishmen# o reven'e an+ collec#ion #arge#s.
-aving inp'#s rom gro'p lea+ers & #echnicians/ enhance #he c's#omer
re4'iremen#s an+ #here b. +isc'ss *i#h c's#omers an+ #echnicians or s'ppor# #he
c's#omers in be##er *a..

Bu-ine-- De.elopment

5ni#ia#ing&+eveloping rela#ionships *i#h $e. +ecision ma$ers in organi,a#ions or
b'siness +evelopmen#.
5+en#i.ing prospec#ive clien#s genera#e b'siness rom #he e!is#ing/ #hereb.
achieve b'siness #arge#s.
Ens'ring c's#omer sa#isac#ion b. achieving +eliver. o service 4'ali#. norms b.
in#erac#ing *i#h clien#s/ han+ling c's#omer6s re4'es#s 0 grievances.
Moni#oring or provi+ing be##er pro+'c# 4'ali#. #o #he c's#omers b. giving
#echnical anal.sis/ #echnical ee+bac$ 0 perormance +e#ails.

ORGANIZATIONAL DETAILS

)in+e 566% O+tobe 0o*ing a- Aea in-+,age (Aea )e.i+e Enginee! an+
services a# 7amag'n+am area oice 0 c'rren#l. loca#e+ a# 8o#hag'+em ('siness
'ni# as Aea -e.i+e In-+,age3
7ob e-pon-ibilit8


Moni#or service s#a#'s in si#es an+ ens're ma!im'm par#s/ %pecial #ools an+
manpo*er availabili#..
7eg'lar mon#hl. mee#ings *i#h #echnicians or 'p+a#ing pro+'c# rela#e+ iss'es
in #he iel+ or 'r#her & preven#ive ac#ion.
.
Plan an+ implemen# s.s#ems #o op#imi,e par#s agreemen# cos# or all vehicle
an+ '#ili,e #he reso'rces a# ma!im'm en+.
Prepare an+ implemen# #he .ear b'siness plan as per compan. re4'iremen#s.
9o a++ress all area c's#omer concerns b. coor+ina#ing *i#h area manager an+
a#er mar$e# s'ppor#.

managing #he si#e opera#ion as per #he gri+lines an+ policies o compan..
Ens're a+herence #o #he repor#s #o be sen# #o #he area manager an+ cen#ral
'nc#ion as speciie+ b. #he compan..
7eg'lar in#erac# *i#h c's#omers or 'p+a#e #he pro+'c# +evelopmen#s an+
see$ing c's#omer6s re4'iremen#s.
PREVIOUS POSITIONS

(" 8ea- 0o*e4 a- a Goup Lea4e in VOLVO INDIA PVT Ltd

5n #he perio+ o "'g's# 122: #o Oc#ober 1223.
7ob e-pon-ibilit89
;ea+ #he #echnicians *ho are *or$ing a# vario's loca#ions.
%'ppor# #he #eam in #erms o #echnicall. 0 commerciall..
-an+ling *arran#. <laims processing *i#h *arran#. )ep#.
=p +a#e #he b'siness +evelopmen#s #o "rea 5n charge.
>oc's on emplo.ee an+ c's#omer sa#isac#ion level.
?'i+e #he #echnicians or resolve cri#ical elec#rical 0
mechanical ail'res *hile +iagnose an+ repair.

5 8ea- 0o*e4 a- a )ite te+,ni+ian in VOLVO INDIA PVT Ltd

5n #he perio+ o "'g's# 122@ #o "'g's# 122:.
7ob e-pon-ibilit89
Main#enance o >M7/ )7</ >M9 0 >M 422 3A4 Bolvo 9r'c$s.
-an+ling %pare Par# or+ers as per re4'iremen# *i#h par#s
person.
<arrie+ o'# O&- o aggrega#e 'ni#s 0 O&- o maCor assembles.
Ma$ing Darran#. <laims.
>ollo*ing 'p 5ns'rance claims an+ preparing es#ima#ions.
5" 8ea- 0o*e4 a- a )e.i+e Enginee in M3G Bot,e- Lt4
E" Bolvo "ssocia#e %ervice +ealerF or #ipper si#e.
5n #he perio+ o Ma. 1221 #o "'g's# 122@.
<an serve +ieren# mo+els o BO;BO 9r'c$s a# si#e loca#ion.
$ :ea 0o*e4 a- a te+,ni+ian in CONCORD MOTER) Lt43;
E"n a'#hori,e+ +ealer or 9"9" vehiclesF
5n #he perio+ o Ma. 1222 #o "pril 1221.
<an serve +ieren# mo+els o 9"9" o'r *heel Behicles.

5" 8ea- 0o*e4 a- a te+,ni+ian at AUTO<IN Lt43; )e+un4aba43

5n #he perio+ o Nov 1997 #o "pril 1222
E"n a'#hori,e+ +ealer or -in+'s#an cars 0 Mi#s'bishi carsF

UNDERGONE TRAININGS

-ar+ %$ills:
Engine an+ ?ear bo! O GM59%=(5%-5 ;"N<E7H
(asic 9raining O BO;BO3A4 9r'c$s
Elec#rical #echnolog. o BO;BO 93 0 version 1 9r'c$s
BO;BO <omp'#er "i+e+ )iagnos#ic 0 so# *ear Program
EB <")6% pro.F
5MP"<9 an+ 9ec 9ool Opera#ing/ )iagnos#ic Proce+'re.
O&- o Bolvo gear bo! mo+els 71422/ 71722/ B91229 (
)7 </ )9" an+ )1@ Engine O&- 9raining.
%#eering s.s#em overha'ls an+ #ro'bleshoo#ing.
"&< %.s#em #ro'ble shoo#ing 0 overha'ling.
=niie+ <laim -an+ling Process I=<-PJ.
%o# %$ills:
Personali#. )evelopmen# #raining.
<'s#omer %a#isac#ion Program %#ep 1/1/@/4 is comple#e+.
G?ro'p ;ea+erH ;ea+er ship s$ills 9raining.
GO=9 (=ON)H ;earning 9raining a# GPE?"%=%H.
Nego#ia#ion s$ills +evelopmen#.
CARRIER ACHIVEMENTS

5 *as a*ar+e+ as a G(es# 9echnicianH in %$ill #es# in #he .ear
o 1999 <on+'c#e+ b. <hennai ;ancer <ar plan#.
"*ar+e+ as G%#ar 9echnicianH b. M) o BO;BO 5n+ia Pv#
;#+. in #he .ear 122:.
"chieve+ 4'ar#er 555 Gc's#omer %a#isac#ionH a*ar+ or #he
.ear 1212.

PERSONAL DETAILS

Name9 (EN)"P=)5 N"7"%5M-" ?OP";.
<at,e=- Name9 (. B. B. %"9Y"N"7"Y" M=79-Y

Date o2 Bit,9 21.2:.1976
Mateial )tatu-9 Marrie+
Nationalit8 / Religion9 5n+ian &-in+'
Language- >no0n9 9el'g'/ -in+i 0 English.
Pemanent A44e--9 B3N3Gopal;
>la# K 12:/)ha.a$amal 9o*ers/
Ne* Basivi Nagar/
8har$ana/ %ec'n+eraba+- '666$'/
"n+hra Pra+esh-5n+ia
A44e-- 2o Communi+ation9
B N GOPAL;
M&s BE <ommercial Behicles ;#+/
K 4-137/ Opp >ores# oice/
;a$shmi+evapalli/
>OT?AGUDEM @ '6A$6$.
8ammam )9/ "P

E4u+ational Buali2i+ation9
)iploma in "'#omobile Engineering rom %#a#e boar+ o #echnical e+'ca#ion/
"n+hra Pra+esh.
L"'#omobile Engineering 9echnician I5n#erme+ia#e Boca#ional co'rseJ b. %#a#e
boar+ o in#erme+ia#e e+'ca#ion/ "n+ra Pra+esh.
%.%.<. rom %#a#e (oar+ o %econ+ar. E+'ca#ion/ ".P./
)tengt,-9
-ar+ an+ %mar# *or$ing #o*ar+s progress.
?oo+ *or$ing $no*le+ge an+ +e+ica#ion or *or$.
;earning rom e!perience an+ gro*n 'p #he #eam.
Dor$ *i#h energ./ passion an+ respec# in+ivi+'als.

5n vie* o #he above/ 5 re4'es# .o' $in+ eno'gh #o give an oppor#'ni#. #o serve
.o'r es#eeme+ organi,a#ion in #he capaci#. men#ione+ above/ or *hich ac# o $in+ness 5
shall be ver. #han$'l 0 gra#e'l #o .o'.
Yo'rs %incerel.
)a#e:

Place: (B N Gopal)