BTEC HND IN BUSINESS

Unit-14 : Working with and leading people

Centre Name: East End College of Business &
Computing
Centre No: 10562
earner!" Name:
#""e""or!" Name:
#""e""or!"
Signat$re:
Date:
Date I""$ed:
%ir"t S$&mi""ion
Date:
%inal S$&mi""ion
Date
%eed&a'k Date:
earner De'laration
I declare that all the work submitted for this assignment is my own work or, in the
case of group work, the work myself and other members of the group in which I
worked, and that no part of it has been copied from any source.
I understand that if any part of the work submitted for this assignment is found to be
plagiarised, none of the work submitted will be allowed to count towards the
assessment of the assignment.
Signature______________________________ Date_______________________
Internal (eri)i'ation:
I* Name: Signat$re: Date:
#""e""or
Name:
Signat$re: Date:
1
#""e""ment %eed&a'k Sheet
#""e""ment Criteria #'hie(ed
+,N
Comment"
1.1 prepare documentation to
select and recruit a new
memer of staff in !ESC"
1.2 assess t#e impact of
legal$ regulator% and et#ical
considerations to t#e
recruitment and selection
process in !ESC"
1.& !a'e part in t#e selection
process as a () assistant
and descrie t#e e*perience
in lig#t of !ESC" .
1.+ E,aluate own contriution
as an () assistant to t#e
selection process in !ESC".
2.1 e*plain t#e s'ills and
attriutes needed for
leaders#ip in !ESC" .
2.2 e*plain t#e difference
etween leaders#ip and
management in !ESC" .
2.& compare leaders#ip st%les
for different situations in
!ESC" .
2.+ e*plain wa%s to moti,ate
staff to ac#ie,e o-ecti,es in
!ESC" .
&.1 assess t#e enefits of
team wor'ing for !ESC" .
&.2 demonstrate wor'ing in a
team as a leader and memer
towards specific goals$
dealing wit# an% conflict or
difficult situations in !ESC" .
&.& re,iew t#e effecti,eness
of t#e team in ac#ie,ing t#e
.oals in !ESC" .
2
+.1 e*plain t#e factors
in,ol,ed in planning t#e
monitoring and assessment of
wor' performance in !ESC" .
+.2 plan and deli,er t#e
assessment of t#e
de,elopment needs of
indi,iduals in !ESC" .
+.& e,aluate t#e success of
t#e assessment process in
!ESC" ..
/1!o ac#ie,e /1$ %ou will
ma'e effecti,e -udgements
aout factors t#at would in
ta'ing place to recruit and
select emplo%ees in a
compan% suc# as
!ESC"01C1.12
/2!o ac#ie,e /2$ %ou will
#a,e used suitale
tec#ni3ues to e*plore t#e
nature of recruitment and
selection in at least two
organisations 0including
!ESC"2 01C1.12.
/&!o ac#ie,e /& t#e wor'
s#ould e focused etween
managers and leaders. 01.14
1.&2
D15 !o ac#ie,e D1 %ou will
#a,e to use critical reflection
to assess t#e enefits of team
wor'ing in !ESC" and will
#a,e met t#e deadline to
sumit t#e tas's and ac#ie,e
t#e unit assessment criteria.
01C &.12
D25 !o ac#ie,e D2 %ou will
#a,e to demonstrate an
effecti,e approac# to
independent researc# as
e,idenced from t#e citations
and reference list and #a,e
met t#e deadline to sumit
t#e tas's and ac#ie,e t#e unit
assessment criteria
D&5 !o ac#ie,e D&$ %ou #a,e
to demonstrate e,idence of
&
creati,e t#in'ing in relation to
#ow %ou will e,aluate t#e
success and or failure of
leaders#ip and t#e impact of
tec#nolog%. 0+.12
.eneral Comments5
-(erall .rade /a"",0erit,Di"tin'tion,1e)erral
#""e""or"
Signat$re
Date
Candidate
Signat$re
Date
+
#im:
!#e aim of t#is unit is to de,elop t#e s'ills and 'nowledge needed for wor'ing wit#
and leading ot#ers$ t#roug# understanding t#e importance of recruiting t#e rig#t
people for t#e -o.
Unit a&"tra't:
1n organisation6s success depends ,er% muc# on t#e people wor'ing in it$ and
recruiting t#e rig#t people is a 'e% factor. "rganisations wit# effecti,e recruitment and
selection processes and practices in place are more li'el% to ma'e successful staffing
appointments. 7n competiti,e laour mar'ets t#is is a ma-or ad,antage t#at well4
organised usinesses will #a,e o,er t#eir competitors.
!#roug# t#is assignment t#e learners will e tested on t#eir appreciation of t#e
processes and procedures in,ol,ed in recruitment and selection to meet t#e
organisation6s #uman resource needs wit#in t#e e*isting legal framewor'.
!#ere are man% enefits for ot# t#e indi,idual and t#e organisation of wor'ing in
teams for ot# t#e indi,idual and t#e organisation$ most importantl% t#at t#e tas' is
carried out etter and more efficientl%. 1n understanding of team de,elopment and
t#e leaders#ip function is crucial w#en wor'ing wit# ot#ers. 1 moti,ated wor'force is
more li'el% to e efficient and can contriute to t#e long4term profitailit% of t#e
usiness.
!#roug# t#is assignment t#e learners will e tested on t#ese 'e% areas and
appreciation of #ow an effecti,e team leader can moti,ate and de,elop indi,iduals
wit#in teams.
Sometimes w#en people wor' in teams t#e% #a,e t#eir own t%pes of communication$
w#ic# can affect ot#ers and cause conflict or tension.
!#roug# t#is assignment t#e learners will e tested on t#e s'ills and 'nowledge
needed to manage and lead people and teams in an organisation.
5
The #""ignment:
!#ere are four learning outcomes 08"2 in t#is unit to ac#ie,e t#roug# t#is
assignment5
8"1. Be ale to use recruitment$ selection and retention procedures
8"2. 9nderstand t#e st%les and impact of leaders#ip
8"&. Be ale to wor' effecti,el% in a team
8"+. Be ale to assess t#e wor' and de,elopment needs of indi,iduals.
!#ere will e & to + 3uestions to answer as e,idence of ac#ie,ement for eac#
learning outcome. Eac# 3uestion #as een set to satisf% one rele,ant assessment
criteria under eac# learning outcome. Satisf%ing all t#e pass criteria will mean t#e
student #as ac#ie,ed a :ass in t#is unit. !#ere are & merit 0/2 and & distinction 0D2
criteria mentioned in t#e feedac' s#eet ma% e satisfied in order to ac#ie,e an
o,erall /erit or Distinction in t#is unit.
Ca"e "'enario:
!ESC" is a '$"tomer-orientated usiness. 7t aims to offer products t#at pro,ide
,alue for mone% for its customers and to deli,er #ig# 3ualit% ser,ice. !ESC" #as
more t#an a &0; market "hare of t#e 9< grocer% mar'et= nearl% doule t#at of its
nearest ri,al.
!ESC" aims to de,elop t#e leaders#ip 3ualities of its people t#roug#out t#e
organisation$ from administrators and customer assistants to t#e oard of directors. 7t
adopts a similar approac# to leaders#ip de,elopment for staff at all le,els. !#is is in
line wit# !ESC"6s emplo%ment p#ilosop#%5 >We believe in treating each other with
respect, with everyone having an equal opportunity to get on, ensuring TES! is a
great place to work."
/anagement and leaders#ip
/anagement is aout getting t#ings done. /anagers organise #uman and p#%sical
resources to ac#ie,e usiness aims and o-ecti,es. 8eaders#ip is aout influencing$
moti,ating and inspiring people. 7t is aout coac#ing and de,eloping people$ treating
t#em wit# respect ut c#allenging t#em. 8eaders see' to create strong teams$ wit#
people committed to t#e organisation6s o,erall goals.
!#e process of managing starts wit# t#e target or o-ecti,e to e ac#ie,ed. 1
manager must decide on t#e appropriate approac# for reac#ing t#at target. !#e
6
manager t#en needs to communicate t#is approac# clearl% to #is or #er team and to
allocate tas's to eac# team memer. !as' allocation and delegation of responsiilit%
is part of t#e management function. (owe,er$ ot#er factors will also #a,e an
influence on w#et#er t#e target is ac#ie,ed$ including t#e tas' in #and$ t#e s'ills of
t#e team and t#e st%le of leaders#ip.
!#e st%le of leaders#ip can ,ar% depending on t#e tas'. Some managers allow teams
to ta'e c#arge of t#eir own decision4ma'ing for man% tas's. !eam leaders will set t#e
o-ecti,es ut empower team memers to decide #ow t#ese o-ecti,es are ac#ie,ed.
7t #elps to moti,ate indi,iduals in t#e team and it draws on t#e e*pertise of t#e
memers of t#e team. !ESC" loo's for managers w#o are positi,e$ confident and
genuine$ wit# t#e capacit% to inspire and encourage t#eir teams. 1 'e% part of
!ESC"6s programme for uilding leaders is encouraging self4re,iew and reflection.
!#is allows staff to assess t#eir strengt#s and find wa%s of demonstrating t#e
c#aracteristics t#at are ,ital to t#e long4term de,elopment of t#e usiness.
8eaders#ip st%les5
!#e usiness writers !annenaum and Sc#midt categorised different leaders#ip
st%les. !#e% suggested t#at leaders#ip st%les could e e*plained on a scale ranging
from >autocratic6 t#roug# >democratic6 to >laisse?4faire6.
!#e autocratic or aut#oritarian st%le is c#aracterised % an >7 tell6 p#ilosop#%.
1utocratic leaders tell t#eir staff w#at to do. !#is can gi,e a usiness clear direction
ut it ma% also lead managers to under,alue or ignore input from t#eir teams.
(owe,er$ an autocratic approac# is appropriate in some situations. 7t is ,aluale
w#en t#e usiness faces a crisis or w#en an urgent prolem arises t#at re3uires an
immediate response.
!#ere are some leaders#ip approac#es t#at sit etween autocratic and democratic.
!#ese st%les allow team participation up to a point. (owe,er$ t#e manager reser,es
t#e rig#t to ma'e t#e final decision.
@ /anagers adopting an >7 sell6 p#ilosop#% will tr% to persuade t#eir teams to accept
t#eir ,iewpoint.
@ /anagers adopting an >7 consult6 approac# will see' t#e opinions of suordinates
efore ta'ing a decision. !#is is mo,ing closer to a democratic st%le of management.
A
!#e est managers adopt leaders#ip st%les appropriate to t#e situation.
!#e democratic approac# is c#aracterised % an >7 s#are6 p#ilosop#%. Decisions are
made wit#in teams$ wit# eac# memer #a,ing e3ual input. !ESC" leaders need to
e inspirational$ creati,e and inno,ati,e$ read% to emrace c#ange and wit# a long4
term ,ision for ac#ie,ement. <eeping t#is ac'ground in %our mind$ please answer
t#e following 3uestions5
B1.15 :repare documents suc# as job descriptions and person specifications to
select and recruit new memer of staff in !ESC" . 01C 1.12
B1.25 1ssess t#e impact of e*isting legal$ regulator% and et#ical considerations on
t#e recruitment and selection process for sales assistants6 -o in !ESC" . 01C1.22
B1.&5 !a'e part in t#e selection process as a () assistant and descrie t#e
e*perience in lig#t of !ESC" . 01C1.&2
B1.+5 E,aluate own contriution as an () assistant to t#e selection process in
!ESC" . 01C 1.+2
Ta"k 2:
B2.1 E*plain t#e s'ills and attriutes needed for leaders#ip in !ESC" . 01C2.12
B2.2 E*plain t#e differences etween leaders#ip and management !ESC" . 01C2.22
B2.& Compare leaders#ip st%les for different situations in !ESC" 01C2.&2
B2.+ E*plain wa%s leaders and managers adopt to moti,ate staff to ac#ie,e
organisational o-ecti,es in !ESC" . 01C2.+2
Ta"k 3:
B&.1 1ssess t#e enefits of team wor'ing in !ESC" 01C&.12
B&.2 Demonstrate wor'ing in a team as a leader and memer towards specific goals$
dealing wit# an% conflict or difficult situations in !ESC" 01C&.22
B&.& )e,iew t#e effecti,eness of t#e team in ac#ie,ing t#e goals in !ESC" 01C&.&2
C
Ta"k 4:
B+.1 E*plain t#e factors in,ol,ed in planning t#e monitoring and assessment of wor'
performance in !ESC" 01C+.12
B+.2 :lan and deli,er t#e assessment of t#e de,elopment needs of indi,iduals in
!ESC" 01C+.22
B+.& E,aluate t#e success of t#e assessment process in !ESC" 01C +. &2
D
/lagiari"m,Coll$"ion
1n% act of plagiarism or collusion will e seriousl% dealt wit# according to t#e
regulations.
7n t#is conte*t t#e definition and scope of plagiarism are presented elow5
:lagiarism is presenting someod% else6s wor' as %our own$ 7t includes cop%ing
information directl% from t#e Ee or oo's wit#out referencing t#e material= sumitting
-oint coursewor' as an indi,idual effort= cop%ing anot#er student6s coursewor'= stealing
coursewor' from anot#er student and sumitting it as %our own wor'.
Collusion is wor'ing collaorati,el% wit# anot#er learner to produce wor' t#at is
sumitted as t#e indi,idual learners wor'.
Suspected acts of plagiarism or collusion will e in,estigated and if found to #a,e
occurred will e dealt wit# according to t#e college procedure.
.$ideline
Ensure t#at all wor' #ad een proof4read and c#ec'ed prior to
sumission.
Ensure t#at t#e la%out of %our documents is in a professional format.
Ensure t#at all references are 3uoted at t#e end of an%
3uestionFdocument sumitted 0preferred5 (ar,ard referencing2.
Ensure t#at %ou ac'4up %our wor' regularl% and appl% ,ersion control to
%our documents.
Ensure t#at t#ere is an accompan%ing front co,er s#eet wit# %our details$
t#e unit details and %our lecturer6s name.
!#e college will retain %our assessment cop% so it is ad,isale for %ou to
'eep a cop% for %our own record.
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S$pport 0aterial
Core and )ecommended !e*t oo's5
Bratton$ G. and .old$ G. 0200&2 (uman )esource /anagement5 !#eor% and :ractice. !#ird
Edition. :algra,e /acmillan.
8eig#$ 1. and /a%nard$ /. 020022 8eading Hour !eam5 (ow to 7n,ol,e and 7nspire !eams.
Iic#olas Breale% :ulis#ing.
/ullins$ G. 8. 0200A2 /anagement and "rganisational Be#a,iour$ Ct# Edition. Jinancial
!imesF:rentice (all.
)oerts$ .. 020052 )ecruitment and Selection 0De,eloping :ractice2$ 2nd Edition. C7:D.
)ecommended Eesites5
Eww.t#etimes100.co.u'
Jree materials and case studies
Eww.cipd.co.u'
C#artered 7nstitute of :ersonnel and De,elopment
Eww.usinessalls.com
Business alls 4 a free et#ical learning and de,elopment resource. Jree materials$ articles and
ideas for team roles and leaders#ip
www.elin.com
Belin6s wesite wit# team role profiles
www.acas.org.u'
1d,isor%$ Conciliation and 1ritration Ser,ice wesite wit# guidance on legal re3uirements for
recruitment and selection
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