A.

JOB DESCRIPTION
Role Profile
Job Title and
Reference Number
Examinations Operations Officer
Job Reference Number: KHI/E/007/1415
Directorate or Reion !a"i#tan$ %out& '#ia De(artment/)ountr* E+amination#
,ocation of (o#t Karac&i !a* -and 4: !KR ./$000
Re(ort# to
E+amination# 0(eration#
1anaer
Duration of 2ob
Indefinite em(lo*ment
contract
PURPOSE OF JOB
To en#ure t&at a con#i#tentl* e+cellent le3el of o(erational #er3ice i# (ro3ided to cu#tomer# and client#
accordin to t&e E+amination# %er3ice# 4ualit* %tandard# 5E4%6 and ot&er #ta"e&older# #tandard#$
e#(eciall* but not limited to 7K E+am -oard#
CONTET AND EN!IRON"ENT
Examinations Ser#ices Department
T&e -riti#& )ouncil8# E+am# De(artment &a# #et in (lace an ambitiou# (lan to en#ure it# ro9t& and
reater im(act in a fa#t c&anin$ lobal en3ironment: To do t&i#$ t&e de(artment 9ill be enain and
9or"in more directl* 9it& (artner#$ bot& internal and e+ternal from all #ector#:
T&e E+am# De(artment &a# ro9n into a #inificantl* lare re3enue bu#ine##: It i# no9 one of t&e lare#t
o(eration# 9it&in t&e -riti#& )ouncil lobal net9or"
Team Str$ct$re
Eac& reion 5I#lamabad$ ,a&ore and Karac&i6 &a# one Head E+am# 0(eration# eac&$ re(ortin to t&e
Director E+am# 0(eration#:
Eac& Head E+am# 0(eration# manae# a team con#i#tin of t&ree E+am 0(eration# 1anaer# 5IE,T%$
;)%E$ and !rofe##ional E+am#6 and a (ool of E+am# 0(eration# 0fficer#$ o(eratin a# one interated
team for all (roduct #er3ice function#:
T&e E+am# 0(eration# team 9ill be #u((orted b* t&e national )om(liance < )u#tomer %er3ice$ =inancial
!lannin and 'nal*#i# and -u#ine## De3elo(ment Team:
ACCOUNTABI%ITIES& RESPONSIBI%ITIES AND "AIN DUTIES
Rei#tration of candidate# for all 7K e+amination# t&rou& t&e board># #(ecified #oft9are 9&ere
a((ro(riate
'dmini#tration and #u(er3i#ion of e+amination# in accordance to t&e rule# and reulation# of 7K
e+am board# and -riti#& )ouncil E+am# 4ualit* %tandard#
1anaement of client and cu#tomer relation#&i(#$ #olicitin and eneratin ob2ecti3e feedbac"$ and
enablin effecti3e en?uir* manaement
En#urin e+cellent (re(aration and admini#trati3e manaement of E+am# @enue# t&rou& 9or"in in
coordination 9it& E+am# 0(eration# 1anaer#:
En#urin creati3it* and inno3ation i# built into t&eir da* to da* o(erational 9or"
!ro3idin in(ut and #ue#tion# for (roce## im(ro3ement# /efficiencie#
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'E( RE%ATIONS)IPS
!ro3ide cu#tomer care to client# and #ta"e&older# 5internal and e+ternal6
,iai#e 9it& rele3ant E+am# 1anaer# and E+am board#
OT)ER I"PORTANT FEATURES AND RE*UIRE"ENTS OF
T&e (o#t &older 9ill be re?uired to 9or" durin un#ocial &our#:
!lea#e #(ecif* an* (a##(ort/3i#a and/or nationalit* re?uirement: Ri&t to 9or" in !a"i#tan
!lea#e indicate if an* #ecurit* or leal c&ec"# are re?uired for t&i# role: ,ocal (olice c&ec"#
B. PERSON SPECIFICATION
Essential Desira+le Assessment Sta,e
Be-a#io$rs
Please see The
Behaviours
Dictionary for
behaviour
definitions and
levels
Be-a#io$rs assesse. .$rin,
inter#ie/ sta,e of recr$itment
process
Bor"in Toet&er C
essential level
-ein 'ccountable C
essential level
1a"in it Ha((en C essential level
Be-a#io$rs not assesse. .$rin,
recr$itment process
%&a(in t&e =uture-
essential level
)onnectin 9it& 0t&er#
essential level
)reatin %&ared !ur(o#e C
essential level
T&e (o#ition &older 9ill
be re?uired to
demon#trate all #i+
be&a3iour#$ on t&e 2ob:
T&e#e 9ill be
a##e##ed durin *ear
end (erformance
e3aluation#:
-e&a3iour# to be
a##e##ed durin t&e
inter3ie9 #tae of
recruitment are
mentioned:
S0ills an.
'no/le.,e
See The Generic
Skills Dictionary
for details
)ommunication #"ill# 5,16
)om(uter #"ill# 5,/6
1ar"etin and )u#tomer %er3ice
5,16
Kno9lede of -riti#&
E+amination# and
Education
-a#ic "no9lede of
routine )om(uter
Net9or"in i##ue#
%&ort li#tin$
)ommunication# Te#t
and Inter3ie9
Experience
E+(erience of:
1anain com(le+
e3ent#
!roce##in lare
amount# of or
com(le+$ data
%&ort li#tin
and Inter3ie9
*$alifications
14 *ear# education# 1. *ear# of education
%&ort li#tin and
inter3ie9
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%ubmitted b* Recruitment Team Date Jul* /01A
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