This document contains dialogues between two students practicing conversations in hotel reception and booking scenarios. It includes asking and providing information about booking tables at restaurants, rooms at hotels, and event planning. Details discussed include dates, times, number of guests, accommodations, and facilities available. The conversations help the students practice their communication skills for common interactions that occur at hotels.
This document contains dialogues between two students practicing conversations in hotel reception and booking scenarios. It includes asking and providing information about booking tables at restaurants, rooms at hotels, and event planning. Details discussed include dates, times, number of guests, accommodations, and facilities available. The conversations help the students practice their communication skills for common interactions that occur at hotels.
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Original Title
Role-plays CSM.- On the phone, facilities & services.doc
This document contains dialogues between two students practicing conversations in hotel reception and booking scenarios. It includes asking and providing information about booking tables at restaurants, rooms at hotels, and event planning. Details discussed include dates, times, number of guests, accommodations, and facilities available. The conversations help the students practice their communication skills for common interactions that occur at hotels.
This document contains dialogues between two students practicing conversations in hotel reception and booking scenarios. It includes asking and providing information about booking tables at restaurants, rooms at hotels, and event planning. Details discussed include dates, times, number of guests, accommodations, and facilities available. The conversations help the students practice their communication skills for common interactions that occur at hotels.
Call the Pines Hotel to book a table with these details:
7 people Upstairs 8.00 pm Tuesday 14 th ebruary !rom H"#. Unit 4$ STUDENT B %ou work on re&eption at the Pines Hotel. 'eal with the telephone &all usin( this in)ormation: There are no tables upstairs *e&ause it is &losed at this time o) the year +))er as alternati,e a table near the window. !rom H"#. Unit 4$ STUDENT A %ou work on re&eption at the -eys Hotel. 'eal with the telephone &all usin( this in)ormation: The dinin( room is )ull be&ause o) a weddin( +))er a table in .unshine *ar with the same menu as in the dinin( room. !rom H"#. Unit 4$ STUDENT B Call the -eys Hotel to book a table with these details: #0 people .ister/s #1 st birthday party 7.00 pm .aturday 0 rd .eptember !rom H"#. Unit 4$ STUDENT A 1sk your partner 2uestions to &omplete the )ollowin( in)ormation about hotels in *erlin: How many rooms does the Hotel 1mbassador *erlin ha,e3 How e4pensi,e is it3 'oes it ha,e business )a&ilities3 5s it &lose to shops3 !1dapted )rom English for International Tourism. Intermediate. Unit 0$ STUDENT B 1sk your partner 2uestions to &omplete the )ollowin( in)ormation about hotels in *erlin: How many rooms does the Hotel Pension unk ha,e3 How e4pensi,e is it3 'oes it ha,e business )a&ilities3 5s it &lose to shops3 !1dapted )rom English for International Tourism. Intermediate. Unit 0$ STUDENT A 1 &ustomer &alls about holdin( a re&eption at your hotel. ind out in)ormation about the re&eption and what the &ustomer needs. 'ate and time 6umber o) (uests Pro(ramme )or day !arri,al o) (uests7 type o) menu7 et&$ 1&&ommodation3 Parkin(3 lowers3 !rom H"#. Unit 14$ STUDENT B %ou want to &elebrate a weddin( re&eption on 10 th 8une at 1.00 p.m. Call the hotel to dis&uss what you need. Use this in)ormation: 100 (uests Champa(ne re&eption at (uests arri,e .it9down meal 'an&in( in the e,enin( 1&&ommodation: si4 double rooms )or two ni(hts Parkin( not needed %ou ha,e already ordered )resh )lowers !rom H"#. Unit 14$ STUDENT A %ou want to &elebrate an 80 th birthday party )or a relati,e on 1: th ;ar&h at :p.m. Call the hotel to dis&uss what you need. Use this in)ormation: 00 (uests "oom with a bar *u))et meal *irthday &ake 1&&ommodation: three )amily rooms )or one ni(ht Parkin( spa&es )or 10 &ars %ou are makin( your own in,itations !rom H"#. Unit 14$ STUDENT B 1 &ustomer &alls about holdin( a party at your hotel. ind out in)ormation about the party and what the &ustomer needs. 'ate and time o) the party 6umber o) (uests Type o) menu +))er the ser,i&e o) printin( in,itations *irthday &ake3 *ar ser,i&e3 Parkin(3 !rom H"#. Unit 14$ STUDENT A %ou work on re&eption at the Sudari Hotel. <el&ome the (uests and answer any possible 2uestions usin( this in)ormation: itness &entre !#4 hours$ = 6o swimmin(9pool Hotel shops !books7 newspapers7 maps>$ )rom 7 a.m to 11 p.m Curren&y e4&han(e !ne4t to hotel shop$ )rom 7 a.m to 11 p.m !rom H"#. Unit :$ STUDENT B %ou arri,e at the Sudari Hotel. ?o to re&eption and ask any possible 2uestions usin( your own name and this in)ormation: .in(le room = Two ni(hts 5n)ormation about )itness &entre and swimmin( pool %ou/d like a map o) the &ity and to e4&han(e money. !rom H"#. Unit :$ STUDENT A %ou work on re&eption at the Central Hotel. <el&ome the (uests and answer any possible 2uestions usin( this in)ormation: @i)ts and stairs to all )loors *reak)ast )rom 7.00 a.m to to A.00 a.m in ?reen "oom ne4t to the li)t 'inner )rom :.00 B 10.00 p.m in *lue "oom7 top room Hair salon 10.00 a.m to :.00 p.m.7 )irst )loor !rom H"#. Unit :$ STUDENT B %ou arri,e at the Central Hotel. ?o to re&eption and ask any possible 2uestions usin( your own name and this in)ormation: Twin room = our ni(hts 5n)ormation about li)ts !your partner has wheel&hair$ ;eal times = <here the restaurant is %ou/d like a hair&ut. !rom H"#. Unit :$ STUDENT A Use the in)ormation below to answer your partner/s 2uestions: !rom H"#. Unit 7$ STUDENT B ind out i) the Crowne Plaza Hotel has (ot these thin(s: !rom H"#. Unit 7$ STUDENT A ind out i) the Sunset Beah Hotel has (ot these thin(s: !rom H"#. Unit 7$ STUDENT B Use the in)ormation below to answer your partner/s 2uestions: !rom H"#. Unit 7$