Gomez, Leticia Marie B.

Ofce Organization Examination

CHAPTER 1 - THE OFFCE ! TO"A#$% &ORL" OF B'%!E%%
T(ro)g(o)t t(e *ear+, Ofce mere,* c(ange+ in a,, a+-ect+ not on,*
mec(anica,,* +-ea.ing /)t a,+o in t(e organization it+e,0. n t(i+ c(a-ter it
gi1e+ )+ i2ea+ an2 intro2)ction a/o)t t(e /a+ic 0)n2amenta,+, 0)nction+ an2
-)r-o+e o0 an ofce in to2a*3+ 4or,2. Ofce+ are rea,,* im-ortant in t(e
+ociet* an2 manager+ are im-ortant an2 t(e one .e* to t(e +)cce++ o0 a
com-an*. n ofce+, manager+ (a1e t(e o1er-a,, 5o/ to 0aci,itate t(e +)cce++
o0 t(e com-an*, it i+ no 5o.e 5o/ an2 re6)i+ite+ an2 6)a,i7cation+ are gi1en in
or2er to .no4 (o4 a -er+on can /e an e8ecti1e an2 +)cce++0), manager in
an ofce.
CHAPTER 9 - ORGA!:!G FOR OFFCE OPERATO!%
t i+ rea,,* im-ortant t(at an2 ofce i+ 4e,, organize +o t(at +)cce++ can
/e ac(ie1e. t i+ t(e main 2)t* o0 a manager to organize t(e ofce -ro-er,*
an2 correct,* to ,ea2 in t(e +)cce++ o0 t(e com-an*. n t(i+ c(a-ter gi1e+ an2
teac(e+ (o4 to organize an ofce. La*ing o)t t(e o/5ecti1e ,i.e t(e mi++ion
an2 1i+ion o0 a com-an* i+ a 4a* in or2er t(at +)cce++ can /e ac(ie1e. A+ a
organization, an ofce (a+ 2i8erent t*-e+ o0 organizationa, c(art+ an2 it i+
im-ortant +o t(at -o4er can /e .no4n an2 2eci+ion can /e tran+0er.
"e,egation o0 -o4er+ are a,+o 2i+c)++ in t(e gi1e c(a-ter
CHAPTER ; - OFFCE LA#O'T A!" &OR<!G CO!"TO!%
n to2a*3+ ofce, ofce ,a*o)t+ are an im-ortant 0actor to4ar2 t(e
+)cce++ o0 an ofce. T(ro)g( t(i+ t(e 4or.ing con2ition o0 t(e em-,o*ee+ are
+et in 4(ic( ,ea2 to4ar2 t(e +)cce++ o0 com-an*. T(ere are a 0e4 ti-+ an2
g)i2e+ 4(ic( 4a*+ gi1en in t(i+ c(a-ter +o t(at it can ,ea2 to t(e /etterment
o0 t(e com-an*.
CHAPTER = - OFFCE E>'PME!T A!" MACH!E%
E6)i-ment an2 mac(ine+ are im-ortant in ofce, in 4(ic( it i+
nece++ar* 0or an ofce to 0)nction an2 /e efcient in t(e 4or,2 in2)+tr*. A+
o)r generation (a2 a,rea2* mo2ernize, it i+ rea,,* im-ortant to im-ro1e an2
c(ange e6)i-ment an2 mac(ine+ in t(e ofce +o t(at com-anie+ can ea+i,*
/e 0)nctiona, an2 can com-ete 4it( t(e com-etition in to2a*3+ in2)+tr*. t i+
im-ortant to con+i2er t(e 0actor+ nee2 /* t(e com-an*.
CHAPTER ? - %ELECTO! A!" PLACEME!T
t i+ im-ortant to c(oo+e em-,o*ee+ +o t(at +)cce++ o0 t(e com-an*
can /e ac(ie1e2. !o4 it i+ t(e 2)t* o0 an ofce manager to ma.e +)re t(at
t(e +e,ection an2 -,acement o0 em-,o*ee+ are ma2e to /e rig(t. &rong0),
2eci+ion in t(i+ -roce++ o0 em-,o*ee+ can /e ,ea2 to t(e ine8ecti1ene++ an2
0ai,)re o0 a /)+ine++. Manger+ m)+t ma.e +)re t(at +e,ection an2 -,acement
o0 em-,o*ee+ are rig(t in a/,e 0or t(e com-an* to /e +)cce++0),.

CHAPTER @ - PER%O!!EL TE%T!G
t i+ no4 t(e 2)t* o0 an ofce manager to ma.e +)re te+ting i+ /eing
2one to an em-,o*ee. Per+onne, te+ting are t(e a++)rance+ a+ 4e,, a+ +er1e+
a+ t(e .e* in 2etermining 4(et(er an a--,icant i+ 6)a,i7e2 or not an2 i0 t(e*
4i,, /e e8ecti1e to t(e com-an*. T(i+ c(a-ter+ 2i8erentiate t(e 2i8erent
t*-e+ o0 -er+onne, te+ting gi1en in t(e /)+ine++ 4or,2.
CHAPTER A B TRA!!G
Training+ are gi1en to em-,o*ee+ in ofce+ +o t(at 0)rt(ermore
.no4,e2ge an2 ex-erience+ 4i,, /e gi1en to t(em in a/,e to meet t(e goa,+
an2 o/5ecti1e in an ofce. T(ere are 2i8erent .in2+ o0 training /eing gi1en to
em-,o*ee+. T(e+e training+ are gi1en +o t(at e8ecti1ene++ o0 an em-,o*ee
4i,, meet in or2er to t(e +)cce++ o0 a com-an*.
CHAPTER C - OFFCE MA!'AL%
Ofce man)a,+ are im-ortant +o t(at em-,o*ee+ 4i,, /e in0orme2 on
t(e 2i8erent -o,ic* an2 o/5ecti1e+ o0 t(e com-an*. T(e+e man)a, are gi1en
to em-,o*ee+ to em-,o*ee+ +o t(at 6)e+tione2 an2 in6)ire+ o0 an em-,o*ee
a/o)t t(e -o,ic*, 5o/+ an2 2)tie+ are a,rea2* an+4ere2 to t(em. Em-,o*ee+
4i,, no4 /e a4are to t(e -o,ic* an2 r),e+ an2 a,+o g)i2e+ to com-an* +o t(at
mi+ta.e+ 4i,, no4 /e a1oi2 /* t(e com-an*. Fa+ter an2 efcienc* o0 an
em-,o*ee 4i,, /e +)fce in t(e com-an*.
CHAPTER D - %'PERE%!G EMPLO#EE%
T(i+ c(a-ter ta,.+ a/o)t t(e o/5ecti1e+ o0 a +)-er1i+or in to2a*3+ ofce.
t 2e7ne+ t(e rea, o/5ecti1e+ o0 +)-er1i+or+ a+ 4e,, a+ t(e 2)tie+ an2
o/,igation. A+ a +)-er1i+or t(ere 4i,, /e -ro/,em+ to enco)nter, t(i+ c(a-ter
mere,* ,i+t +ome g)i2e+ in 4(ic( (o4 to /e a great an2 e8ecti1e +)-er1i+or
in to2a*3+ 4or,2 not on,* to /e in genera, /)t a,+o to in2i1i2)a,+ to /e exact
on 4omen em-,o*ee+. Ha1ing 2i1er+it* in gen2er, in to2a*3+ ofce, a
+)-er1i+or m)+t at ,ea+t /e g)i2e2 on (o4 to /e (an2,e 4omen em-,o*ee+
an2 a,+o to a,, em-,o*ee+ +o t(at it 4i,, ,ea2 to t(e +)cce++ o0 t(e com-an*.
CHAPTER 1F MA!TA!!G "%CPL!E
"i+ci-,ine i+ one 0actor to4ar2+ to t(e +)cce++ o0 t(e com-an*. !o4 it
i+ rea,,* im-ortant t(at a manager .no4 an2 (a+ t(e 0),, ca-acit* to maintain
2i+ci-,ine in t(e ofce. G)i2e+ an2 ti-+ are gi1en to t(i+ c(a-ter +o t(at
manager 4i,, /e a/,e to exec)te an2 maintain 2i+ci-,ine in t(e ofce. t i+
rea,,* im-ortant to maintain 2i+ci-,ine in t(e ofce +o t(at goa,+ 4(ic( are
+et 4i,, /e a/,e to ac(ie1e /* t(e com-an*.
CHAPTER 11 MOTEAT!G EMPLO#EE%
!o4, it i+ one 2)t* o0 an ofce manager to moti1ate em-,o*ee+ in t(e
com-an*. Moti1ation i+ im-ortant +o t(at em-,o*ee+ 4i,, /e more e8ecti1e
an2 efcient to t(e com-an*. 0 em-,o*ee+ are moti1ate2 t(en +)cce++ can
/e ac(ie1e. n t(i+ c(a-ter+ it ,a* o)t+ 2i8erent moti1ating met(o2 0or
em-,o*ee+.
CHAPTER 19 EMPLO#EE RELATO!% A!" MORALE
t i+ im-ortant a+ a ()man /eing t(at mora,e are ,a* o)t +o t(at 4e 4i,,
/e a/,e to 2o goo2 t(ing+ in t(e +ociet*. n an ofce, mora,e an2 re,ation+ o0
em-,o*ee+ a,+o im-ortant +o t(at t(e* 4i,, 2o 4(at i+ rig(t 0or t(e com-an*.
Re,ation+(i- to4ar2 em-,o*ee+ +(o),2 /e .no4n +o t(at t(e ofce 4i,, /e
efcient an2 (ea,t(* re,ation+ are one 0actor to4ar2+ +)cce++.
CHAPTER 1; COMM'!CATO! ! B'%!E%%
n i+ im-ortant to comm)nication in /)+ine++ +o t(at +)cce++ again can
/e ac(ie1e. Com-anie+ rea,,* nee2 interaction to tran+act to ot(er
com-anie+. t i+ t(e nat)re o0 /)+ine++ t(at tran+action+ are ma2e /eca)+e it
i+ (o4 t(e /)+ine++ 4or,2 4or.+. T(ere 4a*+ to comm)nicate eit(er ora,,* or
4ritten main,* /)+ine++ ,etter. A,+o comm)nication in+i2e an ofce +(o),2
/e .no4n +o t(at (ea,t(* re,ation+ 4i,, /e -)t in t(e +)rro)n2ing o0 t(e ofce
a+ a 4(o,e.
CHAPTER 1= HO& TO PREPARE B'%!E%% LETTER%
To +)m )- t(i+ c(a-ter, B)+ine++ ,etter+ are rea,,* im-ortant in t(e
4or,2 o0 /)+ine++. t +er1e+ a+ t(e comm)nication o0 com-an* an2
em-,o*ee+ a+ 4e,,. !o4, in t(i+ c(a-ter, g)i2e+ an2 ti-+ are gi1en in +o t(at
0)rt(er .no4,e2ge on (o4 to ma.e /)+ine++ ,etter+ 4i,, /e .no4n. t i+
im-ortant to /e .no4,e2gea/,e on (o4 to ma.e /)+ine++ ,etter+ /eca)+e
/)+ine++ ,etter+ 4i,, /e enco)nter an2 )+e in a,, a+-ect o0 t(e /)+ine++ 4or,2.
CHAPTER 1? RECOR"% MA!AGEME!T
n ofce+ -a-er+ cannot /e a1oi2e2 an2 are e++entia, in an ofce+.
Letter+, Certi7cate+, tit,e+ or 2ee2 are +ome recor2+ in 4(ic( are /)+ine++
corre+-on2ence+. T(e+e recor2+ are +er1e+ a+ e1i2ence in t(e tran+action+ o0
/)+ine++. !o4 it i+ im-ortant t(at t(e+e recor2+ +(o),2 /e .ee- an2
organize. %*+tem o0 recor2+ +(o),2 /e ma2e in an ofce +o t(at it 4i,, /e
ea+i,* 0or t(e com-an* to ,ocate an2 +ee +)c( 2oc)ment+ 0or 0)rt(er
tran+action+.
CHAPTER 1@ PERFORMA!CE REEE& A!" METHO"% MPROEEME!T
Per0ormance re1ie4+ are 2one t(ro)g(o)t t(e ofce +o t(at manager+
4i,, /e in0orme2 o0 t(e -er0ormance o0 an em-,o*ee an2 t(e nece++ar*
mea+)re are 2one to t(e im-ro1ement o0 t(e com-an*. T(ere are 2i8erent
mean+ o0 re1ie4 o0 -er0ormance o0 em-,o*ee+ an2 t(ro)g( t(i+ -er0ormance
re1ie4 com-anie+ are in0orme2 i0 an em-,o*ee i0 e8ecti1e to t(e com-an*.
T(ere a,+o met(o2+ to t(e -ro-er 4a* o0 im-ro1ement t(e com-an*.
CHAPTER 1A HEALTH A!" %AFET# ! THE OFFCE
Hea,t( an2 +a0et* in t(e ofce are im-ortant to .no4 /eca)+e it i+ t(e
2)t* o0 t(e com-an* a+ a 4(o,e to -rotect t(eir em-,o*ee+ +o t(at a/+ence
o0 em-,o*ee+ 4i,, /e a1oi2. t i+ a,+o im-ortant t(at an ofce (a+ a c,inic +o
t(at (ea,t( emergencie+ an2 -ro/,em+ o0 an em-,o*ee can /e atten2e2
imme2iate,*. Hea,t( -rogram+ an2 +a0et* -rogram+ +(o),2 /e ,a* o)t /* a
com-an* +o in ca+e o0 emergencie+, 2i+a+ter an2 ot(er 0orce ma5e)re
em-,o*ee+ 4i,, .no4 4(at to 2o.

CHAPTER 1C CO!TROLL!G THE PAPER PLE-'P
T(i+ c(a-ter i+ a,, a/o)t (o4 to organize an2 ti-+ on (o4 to organize
an ofce e8ecti1e,*, efcient,* an2 ea+i,*. T(ere a,+o 7,ing acce++orie+ to
(e,- an ofce to /e more organize2 +)c( a+ -a-er, 2oc)ment+ an2 magazine
an2 -a-er+. Contro, -a-er+ in t(e ofce can c)t 2o4n or re2)ce t(e n)m/er
o0 -a-er+ in an ofce.
CHAPTER 1D MA!AG!G OFFCE MEET!G% FOR EFFECTEE RE%'LT%
Ofce meeting are 1er* im-ortant acti1it* in an ofce. t +er1e+ a+ a,+o
a comm)nication /et4een t(e com-an* an2 it+ em-,o*ee+. A -ro/,em t(at
re6)ire+ .no4,e2ge i+ +o,1e t(oro)g( o)t t(i+. t i+ im-ortant to -ro-er,*
manage a meeting +o e8ecti1e re+),t+ 4i,, /e commit. T(ere are 2i8erent
0actor+ to /e con+i2er in organizing a meeting +)c( a+ time, t(e +)/5ect, t(e
2ate, t(e +-ea.er+ an2 1en)e +o t(at it can re+),t to +)cce++.
CHAPTER 9F EMERG!G TECH!OLOGE% ! B'%!E%% A!" !"'%TR#
Tec(ono,gie+ are no4 -art in ofce+. T(ro)g( o)t t(e 2e1e,o-ment o0
CHAPTER 91 EFFCE!T OFFCE MA!AGEME!T
CHAPTER 99 B'%!E%% LETTER% A!" COMM'!CATO!%
F9 Gen. L)na %t. #amzon
Cm-2.
Tag)ig Cit*, Metro Mani,a
Oct.1?, 9F1=
H)man Re+o)rce+ "e-artment
Gonzaga an2 a++ociate+ ,a4 7rm
Ma.ati Cit*
"ear %irG
recent,* +a4 an a21erti+ement -o+te2 t(e ne4+-a-er t(at *o)r ,a4
7rm i+ in nee2 o0 Lega, re+earc(er in t(e 0ort(coming *ear+ H t()+ 4rote *o)
to get +igni0* m* intention to 4or. 0),, time in *o)r 7rm.
am c)rrent,* +t)2*ing in t(e -rogram o0 AB ,ega, management 0or t(e
'ni1er+it* O0 t(e ea+t, Mani,a. (a1e t(e 0),, intention o0 +t)2*ing ,a4 in t(e
near 0)t)re an2 at ,ea+t /ecame a ,a4*er a0ter4ar2+.
am Fi,i-ino citizen o0 goo2 mora, c(aracter an2 in goo2 (ea,t(, am
(ar24or.ing, (one+t, 2i,igent, inte,,igent an2 2e2icate2 to t(e in ,ine
-ro0e++ion t(at too.. -o++e++ a -,ea+ing -er+ona,it*, a +trong 2ri1e 0or
exce,,ence, t(e a/i,it* to 2ea, ea+i,* 4it( -eo-,e at 2i8erent ,e1e,+, an2
exce,,ent ora, an2 4ritten comm)nication +.i,,+, a+ 4e,, a+ ot(er+ trait+
re6)ire2 o0 a -ro0e++iona, ,ega, re+earc(er.
4o),2 a--reciate i0 *o) 4i,, con+i2er me 4or.ing 0or *o)r ,a4 7rm. M*
4o),2 /e ex-erience in *o)r 7rm 4o),2 /e (ig(,* (e,- 0or me in m* 0)t)re
-,an. A,+o can g)arantee *o)r com-an* t(at can attain a,, t(e +tan2ar2
,ai2 o)t /* *o)r 7rm.
T(e enc,o+e2 -er+ona, re+)me an2 tran+cri-t o0 recor2+ -ro1i2e more
-artic),ar+ regar2ing m* -er+ona,it*, em-,o*ment (i+tor*, e2)cationa,
/ac.gro)n2, an2 ot(er 6)a,i7cation+ in 4(ic( mig(t (e,- in *o)r con1ince.
%(o),2 *o) con+i2er me 4ort(* to /e one o0 *o)r -ro+-ecti1e
em-,o*ee, *o) ma* contact me at te,e-(one n)m/er =@C-?@-C9 or at m*
a22re++ +tate2 on t(e re+)me. am rea2i,* a1ai,a/,e 0or an ora, inter1ie4
an2 a 4ritten examination at *o)r )tmo+t con1enience.
Eer* tr),* *o)r+,
Leticia Marie B. Gomez
I,mg
Enc,o+)re+G Per+ona, Re+)me
Tran+cri-t o0 Recor2+
JA--,ication ,etterK
Oct. 1?,9F1=
Leticia Marie B. Gomez
Metro Mani,a

%)/5ectG Fina, !otice o0 Acco)nt %ett,ement
Te,e-(one !o.GFFF9C;=@;F=
Acco)nt !o.GFF1F;;=F@1
"ear %irIMa2amG
&e regret t(at in +-ite o0 o)r re-eate2 2eman2+ an2 noti7cation+ *o)r
acco)nt (a+ +ti,, remain+ )n-ai2 a+ o0 Oct. 1?, 9F1=, a+ o0 no4, *o)r
o)t+tan2ing acco)nt (a+ reac(e2 P(- 9F, ?1?.;1.
'n2er t(e r),e+ go1erning /an.ing an2 7nancia, +er1ice, i0 +(o),2 *o)r
acco)nt remain +ti,, )n-ai2, 4e ma* -rocee2 to 2i+contin)e *o)r +er1ice,
terminate *o)r acco)nt in *o)r name an2 4e ma* -roce++ to an* ,ega,
mean+ in *o)r name. Ho4e1er, 4e 4o),2 ,i.e to gi1e *o) an o--ort)nit* to
retain *o)r acco)nt in o)r /an. i0 *o) 0),,* +ett,e *o)r acco)nt on or /e0ore
L)ne C, 9FF9.
0 *o) (a1e 0)rt(er 6)erie+, -,ea+e 1i+it o)r neare+t /an. /ranc(e+ near *o)r
area or ca,, o)r /)+ine++ n)m/er DCF-FD-A@ 0or an* a++i+tance in *o)r nee2.
T(an. *o) an2 4e ,oo. 0or4ar2 to an ear,* +ett,ement o0 *o)r acco)nt.
Eer* tr),* *o)r+,
Att*. Rene Cr)z
Hea2 Pa+a* exc(ange
!oteG P,ea+e 2i+regar2 t(i+ ,etter i0 -a*ment (a+ a,rea2* /een ma2e or
+ett,e2.
JCo,,ection LetterK
1? Oct 9F1=
M+. Leticia Gomez,
P)rc(a+ing Manager,
ABLM Cor-oration
Mani,a
"ear %irIMa2am,
t3+ m* -,ea+)re to intro2)ce, )+er 0rien2,* +o0t4are 4(ic( can act a+ an
e8ecti1e a++i+tant o0 *o) /* re2)cing *o)r 4or. ,oa2+. (a1e /een 4a,.ing
aro)n2 ofce+ /* creating a4arene++ to -eo-,e o1er t(e -a+t 0e4 mont(+.
Man* in+)rance com-anie+ (a2 acce-te2 m* +o0t4are an2 t(e* 4ere (a--*
2)e to m* 1i+it. am -ro)2 to (e,- *o) /* ma.ing *o)r 4or. ea+ier an2
re2)cing *o)r o-erationa, co+t+.
am 1er* (a--* to +(o4 *o) t(e 0eat)re+ an2 2emon+trate t(e 0)nction o0
m* ne4 )+er-0rien2,* +o0t4are, 4(ic( (a+ greater ca-a/i,itie+ to (e,- *o). 0
*o) 4ant to re2)ce t(e n)m/er o0 4or.er+ in *o)r 7rm, t(i+ +o0t4are i+ an
o)t+tan2ing too, to (e,- *o) 2o t(at.
&e (o-e *o) con+i2er o)r o8er . &e are 4i,,ing,* to gi1e *o) a +am-,e an2
intro2)ctor* to o)r -ro2)ct. 0 *o)r intere+te2 in o)r o8er, -,ea+e 2o not
(e+itate to ca,, o)r n)m/er AC@-FD-CA or 2ro- /* o)r neare+t ofce in Ma.ati
Cit* in *o)r o)tmo+t con1ince.
%otari %o0t4are "e1e,o-er+ an2 com-an*
Ma.ati Cit* /ranc(
J%e,,ing LetterK
ToG M+. Leticia Marie B. Gomez
1= Oct 9F1=
%)/5ectG ++)e o0 %am-,e Cre2it Letter.
"ear Ma2am,
&it( re0erence to *o)r re6)e+t to i++)e a +am-,e cre2it ,etterH 4e at
Ban. o0 t(e P(i,i--ine+ +,an2 in re+-on+e are -,ea+e2 to attac( (ere4it( t(e
+am-,e 0ormat o0 t(e i++)e o0 cre2it car2 grant ,etter a+ -er *o)r 2etai,+
-ro1i2e2 an2 amen2ment+ 0or *o)r con1enience. T(e 2etai,+ a+ in+cri/e2 in
t(e grant ,etter inc,)2e+ t(e 2ate, a--ro1a, 0rom concerne2 a)t(orit*,
re6)i+ite+ to /e attac(e2, amo)nt in 7g)re+ M 4or2+,
F)rt(er to note t(at t(i+ +am-,e ,etter i+ not ac.no4,e2ge2 /* t(e
a--ro-riate a)t(orit* an2 a,+o co-*rig(t -rotecte2 4(ic( can a,+o /e /in2ing
4it( an* ,ega, -rocee2ing+ in ca+e o0 0ra)2),ent -ractice+. &e are ,oo.ing
0or4ar2 0or *o)r -o+iti1e re+-on+e at t(e ear,ie+t an2 a,+o in0orm 0or an*
2i+cre-ancie+ an2 c(ange+ to /e a,tere2 in t(e 7na, a--ro1a, ,etter t(at *o)
+(a,, +en2 in ret)rn to t(i+ ,etter.
&e are ,oo.ing 0or4ar2 i0 *o)r re+-on2 an2 (o-e0),,* ren2er (a--* an2
+ati+0actor* +er1ice+ in t(e near 0)t)re. &e 4i,, /e g,a2,* to inc,)2e in o)r
com-an* an2 (onore2 to ren2er *o) o)r +er1ice+.
%incere,*H
T(an.ing #o).
%igne2 For.
Ban. o0 t(e P(i,i--ine +,an2
JCre2it LetterK