SYNDI CATE 6

WE S T PAC GR OU P
W
W E S T P A C G R O U P
HI STORY
I N 1 9 8 2 WE S T PAC
BANKI NG COR P OR AT I ON
AUS T R AL I A S F I R S T
AND
O L D E S T BANK
E S TABL I S HE D S I NCE 1 8 1 7
BANK OF NE W S OUT H WAL E S

BANKI NG AND F I NANCI AL
S E R VI CE S
MAR KE T L E ADE R
AUS T R AL I A, NE W
Z E AL AND AND PACI F I C
R E GI ON
ME R GE R WI T H
S T. GE OR GE BANK I N 2 0 0 8
W E S T P A C G R O U P
CODE OF CONDUCT
S I X F OUNDAT I ON P R I NCI P L E S T O MAI NTAI N T R U S T
S I X F OUNDAT I ON
AL I GNE D T O COR E VAL UE
ONE T E AM
DE L I GHT I NG CUS T OME R S
ACHI E VE ME NT
I NT E GR I T Y
VAL UI NG E ACH OT HE R
KE Y S UCCE S S : CUS T OME R S , P E OP L E , S HAR E HOL DE R S ,
S UP P L I E R S , ADVI S E R S , AND COMMUNI T Y
W E S T P A C G R O U P
CODE OF CONDUCT
WE S T PAC COMMI T E D T O:
Acting with honestly and integrity
Respecting the law and acting accordingly
Respecting confidentiality and not misusing information
Valuing and maintaining professionalism
Working as a team
Managing conflicts of interest responsibility
W E S T P A C G R O U P
ETHI CAL PRACTI CES
Maintaining the highest standards of corporate governance
Regularly reviewing and improving our governance practices
Monitoring global developments in best practice governance
Ensuring compliance with legal requirements
GOVE R NANCE
E MP L OY E E S
Our people value and respect each other
The health, safety and well-being of our people is respected
Meeting our commitments to customers and other stakeholders is a priority
The rights of our people are respected
Our employment practices promote fundamental human rights

W E S T P A C G R O U P
ETHI CAL PRACTI CES
Maintaining long term strategic partnerships with community organisations where we can utilise our
networks, resources and expertise to create joint value
Assisting our people to undertake volunteer work in the community
Providing direct financial support to charities chosen by our employees by matching their donations dollar
for dollar
Building the capacity of community groups through access to business and financial training, tools and
expertise
Helping community groups minimise their banking costs through access to banking products tailored to
not-for-profit organisations.
COMMUNI T Y
W E S T P A C G R O U P
ETHI CAL PRACTI CES
CUSTOMERS PRIVACY
Ensuring the personal and financial information that we hold pertaining to our customers remains confidential
Not providing customer information to third parties without our customers consent, unless required by law
Ensuring our customers are aware of their privacy rights and how we will treat their personal information
Complying with all privacy legislation relevant to the markets in which we operate
CUS T OME R S
CUSTOMER SERVICE COMMITMENT:
Being available for customers
Not making customers wait
Valuing customers
Not giving customer to run around
Solving issues quickly and fairly
SUPPORTING INDUSTRY CODES OF PRACTICE
Keeping customers informed on both their
rights and our obligations under these codes
Working with industry bodies to ensure that
these codes are reviewed and remain current
and relevant to the needs of our customers
Complying with the relevant industry codes
that we have endorsed
W E S T P A C G R O U P
ETHI CAL PRACTI CES
Maintaining an environmental policy and management system covering: the management of our
ecological footprint; measurement and reporting on our performance; and integrating environmental
considerations into our core business activities
Conserving global resources through management of water, energy, fuel and paper consumption across
our operations
He adoption of best practice technologies across the entire business;
Reporting our environmental performance on an annual basis
Meeting or exceeding relevant environmental standards in all countries where we operate and responding
to the community on environmental responsibility
E NVI R ONME NT
W E S T P A C G R O U P
ETHI CAL PRACTI CES
Understanding the extent to which our suppliers are aware of and manage the specific social, ethical and
environmental issues, and risks relevant to their operations and products
Establishing minimum standards of ethical, social and environmental business practices required for
supplier contracts through The Westpac Groups Sustainable Supply Chain Management (SSCM) Code of
Conduct
Working with suppliers to positively influence mutual social, ethical and environmental performance
Removing suppliers where practices remain unacceptable or performance remains unsatisfactory;
Taking responsibility for the performance of our supply chain
S UP P L I E R S
W E S T P A C G R O U P
WESTPAC FI NANCI AL SCANDAL
F OR E I GN CUR R E NCY
L OANS S CANDAL
WE S T PAC GR OU P
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