This document is an internship report submitted by Sheraz Mukhtar, a student of M.Com at the Government Post Graduate College in Bagh, AJ&K. The report provides an overview of the internship conducted at the Dheerkot branch of Bank of AJ&K. It includes chapters on the bank's management structure and products/services, an analysis of the branch's financial statements, a description of responsibilities in different departments, and a SWOT analysis of the branch. The overall purpose is to share learning from the practical experience of the internship regarding application of theoretical concepts in banking.
This document is an internship report submitted by Sheraz Mukhtar, a student of M.Com at the Government Post Graduate College in Bagh, AJ&K. The report provides an overview of the internship conducted at the Dheerkot branch of Bank of AJ&K. It includes chapters on the bank's management structure and products/services, an analysis of the branch's financial statements, a description of responsibilities in different departments, and a SWOT analysis of the branch. The overall purpose is to share learning from the practical experience of the internship regarding application of theoretical concepts in banking.
This document is an internship report submitted by Sheraz Mukhtar, a student of M.Com at the Government Post Graduate College in Bagh, AJ&K. The report provides an overview of the internship conducted at the Dheerkot branch of Bank of AJ&K. It includes chapters on the bank's management structure and products/services, an analysis of the branch's financial statements, a description of responsibilities in different departments, and a SWOT analysis of the branch. The overall purpose is to share learning from the practical experience of the internship regarding application of theoretical concepts in banking.
By: Sheraz Mukhtar Student of M.Com Roll No: 351 Session: 2013-14
Department of Commerce Government Post Graduate College (Boys) Bagh AJ&K University of Azad Jammu & Kashmir
In the name of Allah, Most Merciful and Compassionate the Most Gracious and Beneficent In the name of Allah, Most Merciful and Compassionate the Most Gracious and Beneficent In the name of Allah, Most Merciful and Compassionate the Most Gracious and Beneficent In the name of Allah, Most Merciful and Compassionate the Most Gracious and Beneficent And [mention] the Day when We will resurrect among every nation a witness over them from themselves. And We will bring you, [O Muhammad], as a witness over your nation. And We have sent down to you the Book as clarification for all things and as guidance and mercy and good tidings for the Muslims.
In the name of Allah, Most Merciful and Compassionate the Most Gracious and Beneficent In the name of Allah, Most Merciful and Compassionate the Most Gracious and Beneficent In the name of Allah, Most Merciful and Compassionate the Most Gracious and Beneficent In the name of Allah, Most Merciful and Compassionate the Most Gracious and Beneficent
And [mention] the Day when We will resurrect among every nation a witness over them from themselves. And We will bring you, [O Muhammad], as a witness ation. And We have sent down to you the Book as clarification for all things and as guidance and mercy and good tidings for the Muslims. In the name of Allah, Most Merciful and Compassionate the Most Gracious and Beneficent In the name of Allah, Most Merciful and Compassionate the Most Gracious and Beneficent In the name of Allah, Most Merciful and Compassionate the Most Gracious and Beneficent In the name of Allah, Most Merciful and Compassionate the Most Gracious and Beneficent
And [mention] the Day when We will resurrect among every nation a witness over them from themselves. And We will bring you, [O Muhammad], as a witness ation. And We have sent down to you the Book as clarification for all things and as guidance and mercy and good tidings for the Muslims.
The dedication goes to my The dedication goes to my The dedication goes to my The dedication goes to my Parents & teachers Parents & teachers Parents & teachers Parents & teachers a aa and nd nd nd specially to my husband specially to my husband specially to my husband specially to my husband Who supported and encouraged Who supported and encouraged Who supported and encouraged Who supported and encouraged me me me me during the course of my studies during the course of my studies during the course of my studies during the course of my studies a aa and preparation of this report nd preparation of this report nd preparation of this report nd preparation of this report
Sheraz Mukhtar Student of M.Com Roll No: 351 Session: 2013-14
Acknowledgement
All praise to Allah (SWT) and I would never have been able to finish my dissertation without His blessings, the guidance of my teachers, help from friends, and support from my family. I would like to express my deepest gratitude to my advisor, Prof Aftab Ahmed for his excellent guidance. I'm today submitting my internship report, at the end of my first pragmatic experience and I'm glad to have it with Bank of AJ&K. I had a new, challenging, yet a perfect environment to learn. I would like to extend thanks to the many people, who so generously contributed to the work presented in this thesis. Similarly, my profound gratitude goes to Prof Sadiq Qureshi, Prof Naseer Kiani, Prof Kamal Abdul Nasir and Prof Hanif, who have been truly dedicated mentors. I am particularly indebted to my husband for his constant faith in my work. I am also hugely appreciative to staff of Bank of AJ&K Branch. Special mention goes to my parents for almost unbelievable support. They are the most important people in my world and I dedicate this thesis to them.
Sheraz Mukhtar Student of M.Com Roll No: 351 Session: 2013-14 Preface
The purpose of this internship program is to provide a chance to students with practical applications of theoretical concepts taught to them during conduct of their course of study. During the course of the discussion, it explain me the Scope banking sector with respect to Globalization in future .The topics having aroused my curiosity, discussions were held with several people in the Banking Sector to understand the veracity of the above thought process and also understand the real issues plaguing the industry. It is strongly hoped that this project covers not only the various requirements of the Project Study but also of the Banking Industry. Now I am feeling the great pleasure in delivering this project because of better understanding of Banking and their financial products and their benefits The report is comprised on nine chapters which include introduction of bank, its management, branches, product and services offered, financial statements, SWOT analysis and at last concluded with problem and suggestions. This Report may show some deficiencies on my part but still it is an output of a students efforts, for which I apologies.
Sheraz Mukhtar Student of M.Com Roll No: 351 Session: 2013-14
Contents
Chapter # 1 Reports Preface 1.1 Backdrop of Study 1 1.2 Rationale 1 1.3 Objective of Study 1 1.4 Extent of study 2 1.5 Limitation of Study 2 1.6 Methodology: 2 1.7 Conclusion 2 Chapter #2 The Bank of AJ&K 2.1 The Bank of AJ&K 3 2.2 Objectives of Bank 4 2.3 Organogram 5 2.4 Branch Network 5 2.5 Corporate Information 6 2.6 Initiatives of Bank of AJ&K 6 Chapter # 3 Managerial and Organizational Structure 3.1 Board of Directors 7 3.2 Executive Committee 8 3.3 Audit Committee. 8 3.4 Chief Financial Officer (CFO) 9 3.5 Chief Operating Officer 10 3.6 Compliance Officer 10 3.7 Auditor 11 3.8 Zonal Offices 11 3.9 Zonal Manager 11 3.10 Branch Managers 12 Chapter #4 Products and Services of Bank of AJ&K 4.1 Deposit Scheme 13 4.2 Commercial Advances 15 4.3 Consumer Financing Scheme 17 4.4 Services 23 Chapter # 5 Financial Statements and Analysis 5.1 Consolidated Balance Sheet 2013 24 5.2 Consolidated Profit and Loss Account 2013 25 5.3 Cash flow Statement 2013 26 5.4 Financial Analysis 27 5.5 Ratio Analysis 28 Chapter # 6 Learning at Branch 6.1 Deposit Department 30 6.2 Cash Department 31 6.3 Remittance Department 31 6.4 Advance Department 32 6.5 Clearing Department 33 Chapter #7 Critical Analysis 7.1 Working Environment 34 7.2 The Span of Control 34 7.3 Customer Services 35 7.4 Islamic Banking: 35 7.5 Presentation Factors 35 7.6 Computerized Network 36 7.7 Recruitment system 36 7.8 Ongoing Trainings of employees 36 7.9 Communication 36 7.10 Professionalism 37 7.11 On Line Banking 37 7.12 Transport Facility 37 7.13 ATM Facility 38 7.14 Credit Cards 38 7.15 Relationship Marketing 38 Chapter # 8 Conclusion and Recommendations 8.1 Modern Technologies 39 8.2 Better Communication 39 8.3 Decentralization 39 8.4 Internet Banking 40 8.5 Credit Cards 40 8.6 Non-Customer Services 40 8.7 ATM Facility 41 8.8 Regular Market Research 41 8.9 Minimization of Losses 41 8.10 Marketing Strategies 41 Chapter # 9 SWOT Analysis of Branch 9.1 What is SWOT? 42 9.2 Strengths 42 9.3 Weaknesses 43 9.4 Opportunities 44 9.5 Threats 44 9.6 Conclusion & recommendations for improvement 45 Bibliography 46