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TITLE OF THE PROJECT:

Customer Service Management System (CSMS).



PROJECT GUIDE:


Mr. Manpreet Singh


TEAM MEMBER(S):

NAME ENROLLMENT NO.
Prateek Jain 11412501712
Paras Saini 11712501712
Priyank Bahl 11812501712
Sanchit Gupta 12412501712














Project Guide Signature
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CERTIFICATE
This is to certify that the project titled CUSTOMER SERVICE MANAGEMENT SYSTEM is
an academic work done by Prateek Jain, Enrollment No. 011343433433, submitted in the
partial
fulfillment of the requirement for the award of the degree of Bachelors in Business
Administration from Delhi School of Professional Studies & Research, New Delhi. under my
guidance and direction.

To the best of my knowledge and belief the data and information presented in the project has not
been submitted earlier elsewhere.


Student Name: Prateek Jain Project Guide: Mr ManpreetSingh,
Asst. Professor
DSPSR, Rohini
Student Signature: Signature:





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ACKNOWLEDGEMENT

I offer my sincere thanks and humble regards to Delhi School of Professional Studies &
Research, GGSIP University, New Delhi for imparting us very valuable professional training
in BBA.
I pay my gratitude and sincere regards to Mr. Manpreet Singh, my project Guide for giving
me the cream of his knowledge. I am thankful to him as he has been a constant source of
advice, motivation and inspiration. I am also thankful to him for giving his suggestions and
encouragement throughout the project work.
I take the opportunity to express my gratitude and thanks to our computer Lab staff and
library staff for providing me opportunity to utilize their resources for the completion of the
project.
I am also thankful to my family and friends for constantly motivating me to complete the
project and providing me an environment which enhanced my knowledge.


Kirti singh
Aakriti sharma
Abhishek malhotra
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Akshay dutta

BBA, Semester V



LIST OF FIGURES

Figure No. Description Page No.

1.1 Organizational Chart 5
3.1 Data Entry Screen for Purchase 21










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LIST OF TABLES

Table No. Description Page No.

3.1 Employees Personnel Information 18
3.2 Purchase Information 20
3.3 Stock Information 22
3.4 Master Table 26








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LIST OF ABBREVIATIONS

Abbreviation Description

CAD Context Analysis Diagram
DFD Data Flow Diagram
HIPO Hierarchical Input Process Output








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TABLE OF CONTENTS

CHAPTER 1 : INTRODUCTION Page No.
1.1 Problem Statement 4
1.2 Proposed Solution 7

CHAPTER 2 : PROJECT DESCRIPTION
2.1 System Specifications 11
2.1.1 H/W Requirement
2.1.2 S/W Requirement
2.2 Methodology used 12
2.2.1 Business Process & Requirements analysis
2.2.2 Software Requirements Specifications
2.2.3 Software Requirements Specifications
2.2.4 Testing & Debugging
2.2.5 Implementation
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2.3 Dubious use of the System 13
2.4 System Design 14
2.4.1 Logical Design
2.4.2 Feasiblity Study
2.5 Tools and Technology 18
2.5.1 MS ACCESS
2.5.2 Tables
2.5.3 Forms
2.5.4 Reports
2.5.5 VBA
2.5.6 Macros
2.6 Database Design 52

CHAPTER 3 : FUNCTIONALITY
3.1 Functionality Matrix 58
3.2 Roles And Responsibilities 59
3.3 Functional Requirements 59
3.3.1 Login Page
3.3.2 Register Page
3.3.3 User Home Page
3.3.4 Profile Page

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3.4 RELATIONSHIP DIAGRAMS 75

3.4.1 Entity-Relationship Diagram 88



CHAPTER 4: TESTING

4.1 Testing & Debugging 93
4.2 Testing Methodology 94
4.3 Test Reports 98


CHAPER 5 : CONCLUSION AND REFERENCES
5.1 Conclusion 101
5.2 Limitation of the System 102
5.3 Future Scope 103
5.4 References/Bibliography

CHAPER 6 : ANNEXURES
A-1 Output Screen Shots 108
A-2 Coding 154