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Management Activity Job Enrichment
Management Activity Job Enrichment
College of Accountancy
Salinas Drive, Lahug, Cebu City
_____________________________
Human Behavior in Organization
Learning About Job Design
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Submitted by:
Shirliz Jane Benitez
Roman Anton Barrera
John Lupe Estonilo
Realyn Kris Saberon
Submitted to:
Mr. Michael Angelo M. Abarcar, CPA
1. Using the scale values, assign scores on each core job dimension used in the job
characteristics theory to the food service job.
Job Characteristics
Rating
Skill Variety
3. 33
Task Identity
4.67
Task Significance
Autonomy
1.67
Feedback
Let them perform their tasks in handling and serving customers in their own style
and way. Performing their task in their own way will let them communicate with
the customers with ease. Allowing the food servers to build customer
relationships is an excellent way to increase autonomy, task identity, and
feedback. This may also serve as a way to customer loyalty.
Let them have the option of serving a certain customer from greeting to cleaning
their left-overs. This gives the food server the chance in serving a certain
customer from the start to finish. Thus, this increases feedback and task identity.
New Rated Job Characteristics
Job Characteristics
Rating
Skill Variety
3. 33
Task Identity
5.67
Task Significance
Autonomy
3.67
Feedback