Quality Manual

Table of Contents
Foreword
Approvals
Revision Index
Introduction to Quality Management Systems
1. Scope
1.1 General
2. Normative References
10
3. Terms and Definitions
10
4. Quality Management System
10
4.1 General Requirements
10
4.2 Documentation Requirements
11
4.2.1 General
11
4.2.2 Quality Manual
11
4.2.3 Control of Documents
11
4.2.4 Control of Records
12
5. Management Responsibility
12
5.1 Management Commitment
12
5.2 Client Focus
12
5.3 Quality Policy
12
5.4 Planning
13
5.4.1 Quality Objectives
13
5.4.2 Quality Management System Planning
13
5.5 Responsibility, Authority, and Communication
13
5.5.1 Responsibility and Authority
13
5.5.2 Management Representative
13
5.5.3 Internal Communication
13
5.6 Management Review
13
5.6.1 General
13
5.6.2 Review Input
14
5.6.3 Review Output
14
6. Resource Management
14
6.1 Provision of Resources
14
6.2 Human Resources
14
6.2.1 General
14
6.2.2 Competence, Training, and Awareness
14
6.3 Infrastructure
15
6.4 Work Environment
15
7. Product Realization
15
7.1 Planning of Product Realization
Parsons Quality Manual
15
ISO 9001: 2008 Quality Manual
7.2 Client-Related Processes
15
7.2.1 Determination of Requirements Related to the Product and/or Service
15
7.2.2 Review of Requirements Related to the Product and/or Service
16
7.2.3 Client Communication
16
7.3 Design and Development
16
7.3.1 Design and Development Planning
16
7.3.2 Design and Development Inputs
16
7.3.3 Design and Development Outputs
17
7.3.4 Design and Development Review
17
7.3.5 Design and Development Verification
17
7.3.6 Design and Development Validation
17
7.3.7 Control of Design and Development Changes
17
7.4 Procurement
18
7.4.1 Procurement Process
18
7.4.2 Procurement Information
18
7.4.3 Verification of Procured Product
18
7.5 Production and Service Provision
18
7.5.1 Control of Production and Service Provision
18
7.5.2 Validation of Processes for Production and Service Provision
18
7.5.3 Identification and Traceability
19
7.5.4 Client Property
19
7.5.5 Preservation of Product
19
7.6 Control of Monitoring and Measuring Equipment

8. Measurement, Analysis, and Improvement
19
20
8.1 General
20
8.2 Monitoring and Measurement
20
8.2.1 Client Satisfaction
20
8.2.2 Internal Audit
20
8.2.3 Monitoring and Measurement of Processes
21
8.2.4 Monitoring and Measurement of Product
21
8.3 Control of Nonconforming Product
21
8.4 Analysis of Data
21
8.5 Improvement
22
8.5.1 Continual Improvement
22
8.5.2 Corrective Action
22
8.5.3 Preventive Action
22
9. References
23
Foreword
The information presented in this document has been prepared following the ANSI/ISO/ASQ
9001:2008 American National Standards Quality Management Systems Requirements. There is no
hard copy distribution of this document. Hard copies and personal electronic copies of this document
are uncontrolled copies. The controlled, up-to-date copy available to all Parsons employees is posted
on the Parsons Corporate Policy Center.
Approvals
Prepared by:
Jeffrey W. Koontz
Title
Director, Quality, OSS
Date:
February 7, 2012
Signature:
Jeffrey Koontz
Reviewed by:
Jeffrey W. Koontz
Title
Director, Quality, OSS
Date:
February 7, 2012
Signature:
Jeffrey Koontz
Approved by:
Nick Hutchinson
Title:
Executive Vice President, OSS
Date:
February 7, 2012
Signature:
Nick Hutchinson
Revision Index
Rev. No.
0
Revision Index
Date
Approved Version
Revised in response to PTG external ISO
audit findings.
- Inclusion of and reference to
RoadMap (figure 1)
- Section 5.4.1, included reference to
Parsons 2008-2012 goals and
Core Value Metrics & EQMP
- Throughout, updated reference to
issued procedures
- Section 9, included reference to
issued procedures
11/18/2011
2/7/2012
Introduction to Quality Management Systems

Parsons promotes the adoption of process driven approaches when developing, implementing, and
improving the effectiveness of its quality management system, thereby enhancing client satisfaction by
meeting client requirements.
In addition, the corporation identifies and manages numerous linked activities. An activity using
resources, and managed in order to enable the transformation of inputs into outputs, is considered a
process. Often the output from one process directly provides the input to the next. The application of a
system of processes, corporate policies and procedures within Parsons, together with the identification
and interactions of these processes, and their management, can be referred to as a process
approach. An advantage of a process approach is the ongoing control that it provides over the
linkage between the individual processes within the system of processes, as well as over their
combination and interaction. See Figure 1- Roadmap, for an overview of Parsons interaction between
processes. The flow diagram (extracted from the Parsons Quality PACE Manual) illustrates the
interface and relationships between project activites. When used within a quality management system,
such an approach emphasizes the importance of the following:
a) Understanding and meeting requirements,
b) The need to consider processes in terms of added value,
c) Obtaining results of process performance and effectiveness, and
d) Continual improvement of processes based on objective measurement.
Figure 1: Roadmap
1. Scope
This Quality Manual establishes a Quality Management System (QMS) for the projects and programs
within Parsons. The organizations Quality Management Systems main objective is to provide
products and services that consistently meet the clients requirements.
1.1 General
Parsons has developed its Quality Management System for the following purposes:
To demonstrate the ability of consistently providing products that meet client and applicable
statutory and regulatory requirements, and
To enhance client satisfaction through the effective application of the system, including
processes for continual improvement and the assurance of conformity to client, applicable
statutory and regulatory requirements.
Parsons develops and implements innovative, proven technologies, and applications to provide total
solutions for clients in transportation, defense, water/ waste water, industrial and commercial markets.
Parsons is a leader in providing program/project management, design, engineering, construction,
environmental, and technical services to major telecommunications carriers, equipment
manufacturers, federal and state/local governments, public institutions, defense contractors,
pharmaceutical and biotechnology firms, energy, petroleum and chemical manufacturers, and utility
agencies.
The Quality Management System established in this manual is implemented on the following types of
major processes on projects undertaken by Parsons including but not limited to the following:
Engineering and design services projects including planning, design, and engineering
support in the areas of architecture, civil, electrical, environmental controls, networks,
geology, mechanical, equipment, process and structural disciplines along with the
associated project management. These services typically result in specific deliverables such
as drawings, specifications, cost estimates, and studies.
Construction services projects including construction, construction management,

construction engineering, inspection, installation, operations, remediation and/or
maintenance services for new and existing facilities and structures. Procurement,
subcontracting and supplier services are included.
Management services projects including program/project management, project controls,

procurement, contract administration, engineering management, environmental
management, construction management, and other technical and management support as
may be required.
Consulting services projects including planning, permitting, engineering, remediating,

constructing, installing, managing, and operating processes, systems, and facilities.
The nature and scope of Parsons programs/projects vary from project to project and client to client.
Each Parsons program/project manager (PM), task manager, department manager, and section
manager is assigned the authority and responsibility for controlling processes affecting safety, cost,
schedule, quality and environmental compliance of their projects. This responsibility includes
implementing the requirements of this Quality Manual. Some projects will require client specified
institutional Quality Systems programs. While others may require customized client specified Quality
programs uniquely designed to meet client requirements. In those instances, the project specific
Quality Plans must the meet the requirements of ISO 9001: 2008.
All program and/or project personnel are responsible for and have the authority and organizational
freedom to identify quality problems that affect safety, cost, schedule, quality, and environmental
compliance. This responsibility includes the ability to recommend solutions and limit or control further
processing or installing an item or service until proper disposition of a nonconformance or

unsatisfactory condition has occurred.
This document has been prepared to address all types of projects undertaken by Parsons in the
context of an ISO 9001:2008 Quality Management System.
2. Normative References
The following are reference documents from which this Quality Manual was derived. While the
reference documents are generic standards, this Quality Manual develops the Parsons specific
approach to achieving the goals of the ISO standards.
ISO 9001:2008
Quality Management Systems Requirements
ISO 9000:2005
Quality Management Systems Fundamentals

and Vocabulary
ISO 9004:2000
Quality Management Systems Guidelines for

performance improvements
ISO 19011:2002
Guidelines for Quality and/or Environmental

Systems Auditing
ISO 10012:2003
Measurement Management Systems

Requirements for Measurement Processes and
Measuring Equipment
3. Terms and Definitions

For the purposes of this Quality Manual, the terms and definitions given in ISO 9000:2005 apply. For
specific implementing procedures, terms, and definitions may be included in the procedure or in a
singular listing of terms and definitions for that specific series of procedures.
4. Quality Management System

4.1 General Requirements
The Parsons organization has established, documented, implemented, and maintains a Quality
Management System (QMS) and continually improves its effectiveness in accordance with the
requirements of the International Standard (ISO) 9001:2008.
As part of the development of the QMS, the Parsons organization has determined and ensures the
following:
a) The processes needed for the Quality Management System and their application throughout
Parsons,
b) The sequence and interaction of these processes,
c) Criteria and methods needed to ensure that both the operation and control of these processes
are effective,
d) The availability of resources and information necessary to support the operation and
monitoring of these processes,
e) The monitoring, measurement where applicable, and analysis of these processes,
f)
The implementation of actions necessary to achieve planned results and continual

improvement of these processes.
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g) These processes are managed by the Parsons organization in accordance with the
requirements of ISO 9001:2008.
When Parsons subcontracts any process that affects product conformity to requirements, the Project
team and subcontractor shall ensure control over such processes. The type and extent of control to be
applied to these outsourced processes shall be defined within the Program/Project Management Plan
(PMP) and throughout the procurement process. Supplier and subcontractor controls will be
demonstrated through the monitoring established though the Project Management Plans or other
procurement documentation.
4.2 Documentation Requirements

4.2.1 General
The Parsons Quality Management System documentation includes the following:
a) Documented statements of a quality policy and quality objectives,
b) A quality manual,
c) Documented procedures and records required by ISO 9001:2008,
d) Documents, including records, determined by Parsons to be necessary to ensure the effective
planning, operation and control of its processes.
The documented Quality Policy is as follows:
We are committed to providing quality services and products. We will as a corporation
and as individuals, meet the mutually agreed to requirements the first time and strive for
continuous improvement of our work processes.
4.2.2 Quality Manual

Parsons has established and maintains this Quality Manual which includes:
a) The scope of the QMS, including details of and justification for any exclusions,
b) The documented procedures established for the QMS or reference to them,
c) A description of the interaction between the processes of the QMS.
Note: Interactions of these processes pertaining to projects may be described in Parsons Project
Management Plans, policies and procedures.
The Parsons-specific PACE Quality Management Guide provides the information, tools and
techniques to Parsons project managers to meet the commitment of the Parsons Quality Policy and
implement best practices in Quality Management on Parsons projects.
4.2.3 Control of Documents

Documents identified as part of the QMS are controlled. Records are a special type of document and
are controlled as required in 4.2.4.
A documented procedure has been established and referenced in this Quality Manual to define the
controls needed for the following:
a) Approval of documents for adequacy prior to issue,
b) Review and update as necessary and re-approval of documents,
c) Ensuring that changes and the current revision status of documents are identified,
d) Ensuring that relevant versions of applicable documents are available at points of use,
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e) Ensuring that documents remain legible and readily identifiable,

f)
Ensuring that documents of external origin determined by Parsons to be necessary for the
planning and operation of the quality management system are identified and their distribution
controlled,
g) Preventing the unintended use of obsolete documents, and to apply suitable identification to
them if they are retained for any purpose.
4.2.4 Control of Records

Quality records provide evidence of conformity to requirements and of the effective operation of the
Parsons Quality Management System. Identified records are maintained in a legible, readily
identifiable, and retrievable manner. A documented procedure has been established to define the
controls needed for the identification, storage, protection, retrieval, retention time, and disposition of
records.
5. Management Responsibility
5.1 Management Commitment
Parsons Executive and Senior Management provide evidence of its commitment to the development
and implementation of the Parsons Quality Management System and continually improving its
effectiveness by the following:
a) Communicating within the Parsons organization the importance of meeting client as well as
statutory and regulatory requirements,
b) Establishing the Quality Policy,
c) Ensuring that quality objectives are established,
d) Conducting management and/or project reviews,
e) Ensuring the availability of resources.
5.2 Client Focus

Parsons Executive and Senior Management ensure that client requirements are determined, and they
are met to enhance client satisfaction.
5.3 Quality Policy

The Parsons Executive Management has approved and endorsed the Quality Policy to ensure that it:
a) Is appropriate for the purpose of the Parsons organization,
b) Contains a commitment to comply with requirements and continually improve the effectiveness
of the Quality Management System,
c) Provides the framework for establishing and reviewing quality objectives,
d) Is communicated and understood within the Parsons organization,
e) Is reviewed for continued suitability.
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5.4 Planning
5.4.1 Quality Objectives
Parsons Executive and Senior Management ensure that quality objectives, including those needed to
meet requirements for its products and services are established at relevant functions and levels within
the Parsons organization. The Parsons 2008-2012 statement provides an overview of current
business goals and objectives. Management ensures quality objectives are measurable and consistent
with the Quality Policy. Quality Core Value Metrics in addition to the Enterprise Quality Management
Program provide the platform for objectives to be collected, reported and analyzed.
5.4.2 Quality Management System Planning

Parsons Executive and Senior Management ensure the following:
a) Planning of the Quality Management System is performed in a manner which meets the
requirements given in 4.1, as well as the quality objectives.
b) The integrity of the Quality Management System is maintained when changes to the Quality
Management System are planned and implemented.
5.5 Responsibility, Authority, and Communication

5.5.1 Responsibility and Authority
Parsons Executive and Senior Management ensure that responsibilities and authorities are defined
and communicated within the Parsons organization.
5.5.2 Management Representative

Parsons Executive and Senior Management have appointed a Quality Director who, irrespective of
other responsibilities, has the responsibility and authority that includes the following:
a) Ensuring processes needed for the Quality Management System are established,
implemented, and maintained,
b) Reporting to Executive and Senior Management on the performance of the Quality
Management System and any need for improvement,
c) Promoting awareness of client requirements throughout the Parsons organization,
d) Acting as a liaison with external parties on matters relating to the Parsons Quality
Management System.
5.5.3 Internal Communication

Executive and Senior Management ensures that appropriate communication processes are
established within Parsons and that communication takes place regarding the effectiveness of the
Quality Management System.
5.6 Management Review

5.6.1 General
Parsons Executive and Senior Management reviews the Parsons Quality Management System at
planned intervals to ensure its continuing suitability, adequacy, and effectiveness. This review shall
13
include assessing opportunities for improvement and the need for changes to the Quality Management
System, including the Quality Policy and quality objectives as described in established procedures.
Directives and records resulting from these management reviews are maintained.
5.6.2 Review Input

The input to management review includes information on the following:
a) Results of audits,
b) Client feedback,
c) Process performance and product/service conformity,
d) Status of preventive and corrective actions,
e) Follow-up actions from previous management reviews,
f)
Changes that could affect the Quality Management System, and
g) Recommendations for improvement.
5.6.3 Review Output

The output from the management review shall include any decisions and actions related to the
following:
a) Improvement of the effectiveness of the Quality Management System and its processes,
b) Improvement of products/services related to client requirements,
c) Resource needs.
6. Resource Management
6.1 Provision of Resources
Parsons Executive, Senior, and Project Management determine and provide the resources needed for
the following:
a) Implementation and maintenance the Quality Management System and to continually improve
its effectiveness,
b) Enhancement of client satisfaction by meeting client requirements.
6.2 Human Resources

6.2.1 General
Personnel performing work affecting conformity to product and/or service requirements shall be
competent on the basis of appropriate education, licensing, certification, training, skills, and
experience.
6.2.2 Competence, Training, and Awareness

Parsons Executive, Senior, and Project Management, often in conjunction with the client, perform the
following:
a) Determines the necessary competence for personnel performing work affecting conformity to
product requirements,
14
b) Where applicable, provide training or take other actions to achieve the necessary competence,
c) Evaluate the effectiveness of the actions taken,
d) Ensure that its personnel are aware of the relevance and importance of their activities and how
they contribute to the achievement of the quality objectives,
e) Maintain appropriate records of education, training, skills, and experience.
6.3 Infrastructure
Parsons Executive, Senior, and Project Management determine, provide, and maintain the
infrastructure needed to achieve conformity to product and/or services requirements. Infrastructure
includes, as applicable, the following:
a) Buildings, workspace, and associated utilities,
b) Equipment as well as hardware and software,
c) Supporting services (such as transport, communication or information systems).
6.4 Work Environment

Parsons Executive, Senior, and Project Management determine and manage the work environment
needed to achieve conformity to product and/or service requirements.
7. Product Realization
7.1 Planning of Product Realization
Parsons plans and develops the processes needed for product realization. Planning of product
realization is consistent with the requirements of the other processes of the Quality Management
System.
In planning product and/or service realization, Parsons determines the following, as appropriate:
a) Quality objectives and requirements for the product and/or service,
b) The need to establish processes and documents, and to provide resources specific to the
product/service,
c) Required verification, validation, monitoring, measurement, inspection, and test activities
specific to the product and/or service and the criteria for product and/or service acceptance,
d) Records needed to provide evidence that the realization processes and resulting product
and/or service meet requirements.
The output of this planning results in a Project Management Plan (PMP) suitable for the program
and/or projects method of implementing its operations.
7.2 Client-Related Processes

7.2.1 Determination of Requirements Related to the Product and/or Service
The Parsons organization identifies and assesses the following items:
a) Requirements specified by the client, including the requirements for delivery and post-delivery
activities,
b) Requirements not stated by the client but necessary for specified or intended use, where
known,
15
c) Statutory and regulatory requirements applicable to the product and/or service,

d) Any Parsons internal requirements.
7.2.2
Review of Requirements Related to the Product and/or Service
Parsons reviews the requirements related to its products and/or services. This review is conducted
prior to Parsons commitment to supply a product and/or service to the client (e.g. submission of
proposals, acceptance of contracts or work orders, acceptance of changes to contracts or work
orders), and to ensure the following:
a) Product and/or service requirements are defined,
b) Contract or work order requirements differing from those previously expressed are resolved,
c) Parsons has the ability to meet the defined requirements.
Records of the results of the review and actions arising from the review are maintained.
Where the client provides no documented statement of requirements, the client requirements shall be
confirmed by the Parsons organization before acceptance. Where product or service requirements
are revised, Parsons shall ensure that relevant documents are amended and that relevant personnel
are made aware of the changed requirements.
7.2.3 Client Communication

Parsons determines and implements effective arrangements for communicating with clients in relation
to the following:
a) Product and/or service information,
b) Inquiries, contracts, or order handling, including amendments,
c) Client feedback, including client complaints.
7.3 Design and Development

7.3.1 Design and Development Planning
Parsons plans and controls design and development. During design and development planning and
review, the Parsons organization determines the following:
a) The design and development stages,
b) The review, verification, and validation exercises that are appropriate to each design and
development stage,
c) The responsibilities and authorities for design and development.
The Parsons organization manages the interfaces between different groups involved in design and
development to ensure effective communication and clear assignment of responsibility. Planning
output shall be updated, as appropriate, as the design and development progresses.
7.3.2 Design and Development Inputs

Inputs relating to product and/or service requirements are determined and records maintained.
These inputs shall include the following:
a) Functional and performance requirements derived from client requirements,
b) Applicable statutory and regulatory requirements,
c) Where applicable, information derived from previous similar designs,
16
d) Other requirements essential for design and development

These inputs are reviewed for adequacy. Requirements are required to be complete, as unambiguous
as possible and not in conflict with each other.
7.3.3 Design and Development Outputs

The design and development outputs are to be provided in a form suitable for verification against the
design and development input and approved prior to release.
Design and development outputs shall be as follows:
a) Meet the input requirements for design and development,
b) Provide appropriate information for purchasing, production, and service provision,
c) Contain or reference product acceptance criteria,
d) Specify the characteristics of the product that are essential for its safe and proper use.
7.3.4 Design and Development Review

At suitable stages, systematic reviews of design and development are performed in accordance with
project requirements, departmental procedures, and Quality procedures for the following reasons:
a) Evaluation of the design and development to meet requirements,
b) Identification of any coordination problems and propose necessary actions.
Participants in such reviews include representatives of functions concerned with the design and
development stage(s) being reviewed. Records of the results of the reviews and any necessary
actions shall be maintained.
7.3.5 Design and Development Verification

Verification is performed in accordance with project requirements and the appropriate
departmental and/or Quality procedures to ensure that the design and development outputs have
met the design and development input requirements. Records of the results of the verification and
any necessary actions are maintained.
7.3.6 Design and Development Validation

Design and development validation is performed, as necessary, to ensure that the resulting product
and/or service is capable of meeting the requirements for the specified application or intended use,
where known. Wherever practicable, validation is completed prior to the delivery or implementation of
the product and/or service.
Records of the results of validation and any necessary actions are maintained.
7.3.7 Control of Design and Development Changes

Design and development changes are identified and records maintained. The changes are reviewed,
verified, and validated, as appropriate, and approved before implementation. The review of design and
development changes includes evaluation of the effect of the changes on interfacing disciplines and
products and/or services already delivered.
Records of the results of the review of changes and any necessary actions are maintained.
17
7.4 Procurement
7.4.1 Procurement Process
Parsons ensures that procured products and/or services conform to specified procurement and
subcontract requirements. The type and extent of control applied to suppliers and the procured
products and/or services depends upon the effect of the products and/or services on subsequent
product realization or the final product and/or service.
Parsons evaluates and selects suppliers based on their ability to supply products and/or services in
accordance with Parsons requirements. Criteria for selection, evaluation, and re-evaluation shall be
established. Records of the results of evaluations and any necessary actions arising from the
evaluation shall be maintained, as necessary.
7.4.2
Procurement Information
Procurement and subcontract information shall describe the product and/or service requirements,
including the following, where appropriate:
a) Requirements for approval of products, procedures, processes and equipment,
b) Requirements for qualification of personnel,
c) Quality Management System requirements.
The Parsons organization ensures the adequacy of procurement and subcontract requirements prior
to their communication to the supplier.
7.4.3 Verification of Procured Product

Parsons establishes and implements the review, inspection or other activities necessary for ensuring
that procured products and/or services meet specified procurement/contract requirements.
Where Parsons or its client intends to perform verification at the suppliers premises, the Parsons
organization shall state the verification arrangements and method of product and/or service release in
the procurement or subcontract information.
7.5 Production and Service Provision

7.5.1 Control of Production and Service Provision
The Parsons organization plans and implements production and service provisions under controlled
conditions as required by the contract. Controlled conditions include the following, as applicable:
a) Availability of information that describes the characteristics of the product and/or service,
b) Availability of work instructions, as necessary,
c) Use of suitable equipment,
d) Availability and use of monitoring and measuring equipment,
e) Implementation of monitoring and measurement, and
f)
Implementation of product and/or service release, delivery and post-delivery activities.
7.5.2 Validation of Processes for Production and Service Provision

The Parsons organization validates processes (e.g. software) for production and service provision
where the resulting output cannot be verified by subsequent monitoring or measurement. This includes
18
any processes where deficiencies become apparent only after the product is in use or the service has
been delivered.
Validation shall demonstrate the ability of these processes to achieve planned results.
The Parsons organization has established arrangements for these processes including the following,
as applicable:
a) Defined criteria for review and approval of the processes,
b) Approval of equipment and qualification of personnel,
c) Use of specific methods and procedures,
d) Requirements for records,
e) Revalidation.
7.5.3 Identification and Traceability

Where appropriate, the Parsons organization identifies the products and/or services by suitable
means throughout product and/or service realization. Parsons in conjunction with the client identifies
the product and/or service status with respect to monitoring and measurement requirements
throughout product realization.
Where traceability is a requirement, Parsons shall control and record the unique identification of the
product and maintain records.
7.5.4 Client Property

The Parsons organization exercises care with client-provided property while it is under Parsons
control or being used by the Parsons organization. The Parsons organization identifies, verifies,
protects, and safeguards client property provided for use or incorporation into the project. If any client
property is lost, damaged, or otherwise found to be unsuitable for use, this is reported to the client with
records maintained as part of the project files.
7.5.5 Preservation of Product

The Parsons organization preserves the product and/or service during internal processing and
delivery to the intended destination in order to maintain conformity to requirements. As applicable,
preservation includes identification, handling, packaging, storage and protection.
7.6 Control of Monitoring and Measuring Equipment

Parsons determines the monitoring and measurement to be undertaken on each project and the
monitoring and measuring equipment needed to provide evidence of conformity of product to
determined requirements.
Parsons will implement a calibration program for all monitoring and measuring equipment used on
Parsons projects. It is the general procedure of Parsons to use qualified sub-consultants (i.e.,
laboratories, surveyors and inspection service organizations) providing inspection or test services and
equipment at manufacturing facilities and construction sites.
When necessary to ensure valid results, measuring equipment shall be:
a) Calibrated and/or verified, or both, at specified intervals, or before use, against measurement
standards traceable to international or national measurement standards; where no such
standards exist, the basis used for calibration or verification shall be recorded,
b) Adjusted or re-adjusted as necessary,
c) Identified in order to determine its calibration status,
d) Safeguarded from adjustments that would invalidate the measurement result,
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e) Protected from damage and deterioration during handling, maintenance, and storage,
In addition, Parsons will assess and record the validity of the previous measuring results when the
equipment is found not to conform to requirements. Parsons then takes appropriate action on the
equipment and any product affected. Records of the results of calibration and verification shall be
maintained.
When used in the monitoring and measurement of specified requirements, the ability of computer
software to satisfy the intended application shall be confirmed. This will be undertaken prior to initial
use and reconfirmed as necessary.
8. Measurement, Analysis, and Improvement

8.1 General
The Parsons organization plans and implements the monitoring, measurement, analysis, and
improvement processes needed for the following:
a) To demonstrate conformity to product or service requirements,
b) To ensure conformity of the Quality Management System,
c) To continually improve the effectiveness of the Quality Management System.
This includes determination of applicable methods, including statistical techniques, and the extent of
their use.
8.2 Monitoring and Measurement

8.2.1 Client Satisfaction
As one of the measurements of the performance of the Quality Management System, the Parsons
organization monitors information relating to client perception as to whether the organization has met
client requirements. The methods for obtaining and using this information are determined by executive,
senior, and project management. An example is a client assessment system which acquires client
perception information and gauges client satisfaction.
8.2.2
Internal Audit
The Parsons organization conducts internal audits at planned intervals to determine whether the
Quality Management System:
a) Performs as planned,
b) Meets the Quality Management System requirements established to ISO 9001: 2008 by
Parsons,
c) Is effectively implemented and maintained.
The audit program is planned, taking into consideration the status and importance of the processes
and areas to be audited, as well as the results of previous audits. The audit criteria, scope, frequency,
and methods are defined. Selection of auditors and conduct of audits shall ensure objectivity and
impartiality of the audit process. Auditors shall not audit their own work.
The responsibilities and requirements for planning and conducting audits, and for reporting results and
maintaining records are defined in a documented procedure. Records of the quality audits and results
are maintained.
Program and project management responsible for the area being audited ensures that corrections and
corrective actions are taken without undue delay to eliminate detected nonconformities and their
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causes. Corrective action processes follow established procedures. Follow-up activities include the
verification of the actions taken and the reporting of verification results.
8.2.3 Monitoring and Measurement of Processes

The Parsons organization applies suitable methods for monitoring and, where applicable,
measurement of the Quality Management System processes. These methods demonstrate the ability
of the processes to achieve planned results. When planned results are not achieved, correction and
corrective action are taken, as appropriate, to ensure conformity of the product/services.
8.2.4 Monitoring and Measurement of Product

The Parsons organization reviews and measures the characteristics of the product to verify that
product requirements have been met. This is performed at appropriate stages of the product
realization process in accordance with the planned arrangements.
Evidence of conformity with the acceptance criteria is maintained. Records indicate the person(s)
authorizing release of product for delivery to the client.
Product release and service delivery do not proceed until the planned arrangements have been
satisfactorily completed, unless otherwise approved by a relevant authority and, where applicable, by
the client.
8.3 Control of Nonconforming Product

Parsons projects ensure that products and/or services that do not conform to contract requirements
are identified and controlled to prevent its unintended use or delivery. The controls and related
responsibilities and authorities for dealing with nonconforming product are defined in a documented
procedure.
Where applicable, Parsons addresses nonconforming products or services in one or more of the
following ways:
a) Taking action to eliminate the detected nonconformity,
b) Authorizing its use, release, or acceptance under concession by a relevant authority and,
where applicable, by the client,
c) Taking action to preclude its original intended use or application,
d) Taking action appropriate to the effect, or potential effects, of the nonconformity when
nonconforming product is detected after delivery or use has started.
Records of the nature of nonconformities and any subsequent actions taken, including concessions
obtained, are maintained.
When nonconforming product is corrected, it is subject to re-verification to demonstrate conformity to
the requirements.
8.4 Analysis of Data

The Parsons organization determines, collects, and analyzes appropriate data to demonstrate the
suitability and effectiveness of the Quality Management System and to evaluate where continual
improvement of the effectiveness of the Quality Management System can be made. This includes data
generated as a result of monitoring and measurement and from other relevant sources.
The analysis of data provides information relating to the following:
a) Client satisfaction,
b) Conformity to product/service requirements,
21
c) Characteristics and trends of processes and products including opportunities for preventive
action,
d) Suppliers/subcontractors.
8.5 Improvement
8.5.1 Continual Improvement
The Parsons organization continually improves the effectiveness of the Quality Management System
through the use of the Quality Policy, quality objectives, audit results, analysis of data, corrective and
preventive actions, and management review.
8.5.2 Corrective Action

Parsons projects take action to eliminate the causes of nonconformities in order to prevent
recurrence. Corrective actions shall be appropriate to the effects of the nonconformities encountered.
A corrective and preventive action procedure has been established to define requirements for the
following:
a) Reviewing nonconformities (including client complaints),
b) Determining the causes of nonconformities,
c) Evaluating the need for action to ensure that nonconformities do not recur,
d) Determining and implementing action needed,
e) Recording the results of action taken,
f)
Reviewing the effectiveness of the corrective action taken.
8.5.3 Preventive Action

Parsons projects determine the actions needed to eliminate the causes of potential nonconformities in
order to prevent their occurrence. Preventive actions shall be appropriate to the effects of the potential
problems.
A corrective and preventive action procedure has been established to define requirements for the
following:
a) Determining potential nonconformities and their causes,
b) Evaluating the need for action to prevent occurrence of nonconformities,
c) Determining and implementing action needed,
d) Recording results of action taken,
e) Reviewing the effectiveness of the preventive action taken.
22
9. References
Quality Operating Policy
Policy & Procedure Development
Project Document Management
Project Records Management
Quality Assurance Audits (Internal/Supplier)
Identification, Control and Disposition of Nonconforming Products
Conditions Reporting
Client Feedback & Assessment Core Policy
Client Assessments / Project Feedback Procedure
Quality Systems Management Review
Source Inspection
23

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Table of Contents

Introduction to Quality Management Systems

3. Terms and Definitions

4. Quality Management System

4.1 General Requirements

4.2 Documentation Requirements

4.2.2 Quality Manual

4.2.3 Control of Documents

4.2.4 Control of Records

5.1 Management Commitment

5.2 Client Focus

5.3 Quality Policy

5.4.1 Quality Objectives

5.4.2 Quality Management System Planning

5.5 Responsibility, Authority, and Communication

5.5.1 Responsibility and Authority

5.5.2 Management Representative

5.5.3 Internal Communication

5.6 Management Review

5.6.2 Review Input

5.6.3 Review Output

6.1 Provision of Resources

6.2 Human Resources

6.2.2 Competence, Training, and Awareness

6.4 Work Environment

7.1 Planning of Product Realization

Parsons Quality Manual

ISO 9001: 2008 Quality Manual

7.2 Client-Related Processes

7.2.1 Determination of Requirements Related to the Product and/or Service

7.2.2 Review of Requirements Related to the Product and/or Service

7.2.3 Client Communication

7.3 Design and Development

7.3.1 Design and Development Planning

7.3.2 Design and Development Inputs

7.3.3 Design and Development Outputs

7.3.4 Design and Development Review

7.3.5 Design and Development Verification

7.3.6 Design and Development Validation

7.3.7 Control of Design and Development Changes

7.4.1 Procurement Process

7.4.2 Procurement Information

7.4.3 Verification of Procured Product

7.5 Production and Service Provision

7.5.1 Control of Production and Service Provision

7.5.2 Validation of Processes for Production and Service Provision

7.5.3 Identification and Traceability

7.5.4 Client Property

7.5.5 Preservation of Product

7.6 Control of Monitoring and Measuring Equipment

8.2 Monitoring and Measurement

8.2.1 Client Satisfaction

8.2.2 Internal Audit

8.2.3 Monitoring and Measurement of Processes

8.2.4 Monitoring and Measurement of Product

8.3 Control of Nonconforming Product

8.4 Analysis of Data

8.5.1 Continual Improvement

8.5.2 Corrective Action

8.5.3 Preventive Action

Parsons Quality Manual

ISO 9001: 2008 Quality Manual