Nancy J. Summers, CSTE, CSQA, CSPM, CSM, Huntington, NY (631) 804-9435 nancy_summers@hotmail.

com
TESTING SKILLS
Generated test plans, test strategies, test approaches, project plans, test scripts, test cases, user guides, user
stories, use cases, and UAT test cases
Designed workflows and reports, defined requirements, developed technical publications, and trained users
Implemented a variety of QA processes using various methodologies and best practices
Performed Unit, Installation, Functional, Integration, Performances, Regression, Web, System, End-to-End,
Production, User Acceptance, Usability, Disaster Recovery, Smoke, Sanity, Mobile, and 301 redirect testing
Collaborate with cross-functional teams across product development lifecycles
Certified Scrum Master (CSM), Certified Software Project Manager (CSPM), Certified Software Quality Analyst
(CSQA), and Certified Software Test Engineer (CSTE)
TECHNICAL SKILLS
Software: Microsoft Office Suite, Microsoft Project, Lotus Notes, Visio, Bugzilla, JIRA, SAS Enterprise Guide, Rational,
Mingle, SnagIt, Hudson, Jenkins, Confluence, Gomez, Social Media, SharePoint
Environment: Windows 7/XP, Web, Mobile - Android; Galaxy; iPhone; iPad, .Net, AS400, Java, EDI, SQL, Mainframe,
UNIX, XML, HTML, JavaScript, Mac, Chrome, Safari, IE, Firefox, E Commerce, Agile
PROFESSIONAL EXPERIENCE
QA on Demand, New York, NY
Freelance Senior Quality Assurance Specialist

July 2014 - Present

Sideways Inc., New York, NY

Preform functional cross browser and mobile device testing on various websites
Logged, resolved defects, and generate use cases in JIRA
Perform 301 redirect testing
Proof comps and wireframes to websites
Macys.com, New York, NY
December 2007 - July 2014
Senior Quality Assurance Engineer
Managed QA projects
Performed daily early monitoring production website smoke tests on desktop and mobile device, resolved issues
and preformed root cause analysis with Operations
Generated alert notification when issues occurred
Prioritized work assignments based on project timelines
Generated test plans, test cases, unit test plans, unit test cases, sanity test cases, and user stories
Tested creative assets for web site and mobile Android, Galaxy III, and iPad devices, sized Mingle stories
Tested mingle stories, video, flash microsites, and social media
Tracked and recorded defects in JIRA and Rational
Provided tech support for JIRA tickets by contacting Users to quickly resolve issues
Performed functional, integration, system, cross browser, and regression testing
Validated data using SAS Enterprise Guide and SQL queries
Responsible for making software release go/no go decisions
Attended requirements meeting with Business Analyst and Business Stakeholders
Coordinated UAT meetings with Business Analyst and Business Users
Generated QA Standards and Best Practice guidelines, UAT test cases, and QA User Guides
Evaluated Gomez testing tool
Worked with cross-functional teams across product development lifecycles

The Reserve, New York, NY

April 2007 December 2007
Quality Assurance Manager
Established QA department methodologies and procedures
Hired QA team and managed off-shore testing team
Prioritized work assignments based on project timelines
Tracked and recorded defects
Arranged for testing tool demos with various vendors, proof of concept demo, and purchasing of tool
Performed functional, integration, and regression testing for .Net Web applications
Established a dedicated QA test environment
Conducted one-on-one weekly touch base meetings with QA team
Responsible for six month reviews
Responsible for making software release go/no go decisions
NBTY, Inc., Bohemia, NY
June 2004 April 2007
Project Manager/Business Analyst IT Testing
Established QA department methodologies and procedures
Hired, mentored, and trained testers and summer interns
Assigned and managed testing priorities
Created requirements document for defect tracking database
Conducted weekly staff meetings with Project Directors
Arranged for testing tool demos, generated testing tool proposal, submitted proposal to Senior Management
outlining the benefits of the tool for testers and developers, cost analysts chart, user references, training options and
price quote. Tool was purchased and arranged training.
Liaison for IT department, Testers, and testing tool (Original Software)
Generated test cases and test plans
Responsible for making software release go/no go decisions
Performed functional, integration, regression, end-to end, SQL queries, and system testing on hand-held devices
and AS400
Tracked and recorded defects
Conducted yearly QA performance reviews and responsible for salary increases
Hypermedia Resources, New York, NY
June 2003 June 2004
Freelance Software Tester/Trainer
Instructed users on software applications
Generated test cases and test plans, software user help guides to assisted in the training process, and provided
help desk support
Validated user guides to ensure technical accuracy
Plan Data Management, New York, NY
September 2002 September 2003
Consultant Quality Assurance Manager
Established QA department methodologies and guidelines
Recommended, purchased, conducted training sessions, and administered PVCS Tracker
Logged and resolved defects
Generated test cases
Preformed functional and integration testing on .Net application to verify accuracy, usability, and back-end systems
performance
Isogon, New York, NY
June 2000 May 2001
Quality Assurance Manager
Reorganized existing QA department methodologies and procedures
Established QA testing priorities based on delivery schedules
Managed QA departmental budget, conducted yearly QA performance reviews and responsible for salary increases
Managed a cross platform (Windows, IBM AS400, IS4000) testing team
Tracked recorded defects and reported metrics to Sr. Management at weekly staff meetings
Generated test cases, test scripts, project plans, and test plans
Attended staff meetings, high level design document review meetings, demos, and training sessions

TRADE ASSOCIATION
Quality Management Association (QMA) a not-for profit professional organization, New York, NY
Vice President for Special Events
Leads the Program Committee in day to day activities
Arranges for guest speakers
Plans programs and special events
Manages and coordinates special events
Liaison for QMA, corporate sponsors, and members

March 2006 Present

President
June 1999 March 2006
Ran the day to day activities, board and general meetings, and annual budget process
Acted as liaison for Quality Assurance Institute, Corporate Sponsors, and Chapter
Arranged for guest speakers, organized professional exams, prep courses, and seminars
Established board meeting agenda and web site strategic goals (http://qma-newyork.org)

EDUCATION
State University College, Plattsburgh, NY, Bachelor of Science