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Stress Management Case Study For Small and Medium Enterprises
Stress Management Case Study For Small and Medium Enterprises
SPAT
Stress management case study for Small and Medium Enterprises
1. CASE STUDY
It was a source of stress for the heads of the departments that they did not have an own scope of
authority, their tasks were sometimes overlapping. They also mentioned that sometimes they get only
superficial support from Agnes in professional questions.
For the employees of the departments, the most of the tension was caused by the unclear scope of
activities.
After observing the situation on the level of the individual, we also wanted to have a picture about the
organization as a whole. That is why we held a one-day-long workshop for the broader management
team. The somatic, physiological health-problems indicated the use of psychodramatic games, which
enabled spontaneous movements to understand the needs of their bodies. For example, all managers
and employees had to find a symbol: which body part would they be if we assume that the firm is a
human body? Very expressively, Agnes became the back of the firms body. It is clearly in
correspondence with her role: she carries all the responsibility on her back regarding the operational
matters of the company.
The workshop underlined and clearly revealed the problems. Through a video analysis, the stressfactors became visible together with the difficulties deriving from the inappropriate organizational
structure.
1.4 Steps and effects of the prevention and intervention techniques
We organized another workshop for planning the steps of the intervention with the management. After
introducing the team to the theoretical background of stress-management, we played dramatic games
that bring the potentials of the solutions to the surface. Finally, the team discussed the problems that
arose together with the possibilities of intervention.
Suggestions were made for changing the structure of the organization. Based on a common decision, the
management will establish 3 new departments that will be separated from each other on a professional
basis. 3 directors will be appointed to lead these sections independently. Agnes became the commercial
director thanks to her field of expertise and degree. The CEO took responsibility for controlling and
directing the process of organizational transformation in one months time. With the same deadline, the
directors took responsibility for organizing their new departments.
It was another target to form new job descriptions, which became the responsibility of the HR manager.
They also decided on holding a third workshop for bringing the new groups together to cooperate. This
way the operation of the firm became clearer, and the tasks were not concentrated in the hands of Agnes.
They organized a meeting room in an unused hall, where employees can have a few minutes rest during
lunch-time or at coffee-brake at 3pm. They can also leave notes for each other at the board on the wall.
In order to measure the success of the intervention, we chose the following criteria: moderation and
ceasing of the somatic physical symptoms, decreasing number of sick-leaves, increasing rate of
satisfaction with work and increasing profitability.