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Six Sigma Introduction PDF
Six Sigma Introduction PDF
Introduction
expectatio
ns
contents
Six Sigma Intro
BPMS
DMAIC
15 min
Define
BPMS
The Methodology
Map process
steps,
identify
input/ output
measures
Define Process
Mission
Define
purpose of
the process,
its goal and
its
boundaries
MSA, DCP,
indicators
and monitors
Map Process
Identify
Critical to
Quality and
Critical to
process
Service
excellence
and process
excellence
Build PMS
Develop
Dashboards
Visual
representatio
n of
performance
The DMAIC
cycle
Identify
Improvement
Opportunities
DMAIC
What is DMAIC ?
A logical and structured approach to problem solving and process
improvement
An iterative process (continuous improvement)
A quality tool with focus on change management
Effectiveness
Quality
Acceptance
Improvement
The Approach
Practical
Problem
Statistical
Problem
Statistical
Solution
Practical
Solution
Methodology
D
Define
M
Measure
A
Analyze
I
Improve
C
Control
Define
D
Define
M
Measure
A
Analyze
I
Improve
C
Control
Budget allocation
Measure
D
Define
M
Measure
A
Analyze
I
Improve
C
Control
All Rights Reserved TreQna 2005
Collect data
Analyze
D
Define
M
Measure
A
Analyze
I
Improve
C
Control
All Rights Reserved TreQna 2005
Secondary
Cause
Proble
m
Backbon
e
Root
Cause
All Rights Reserved TreQna 2005
Control
Impact
Vital Few
Cost Ineffective
Cost Ineffective
Trivial Many
100%
30
25
80%
60%
20
15
40%
10
5
20%
0%
L
Frequency
All Rights Reserved TreQna 2005
Cumulative Frequency
Process A
Process B
Vendor
A
All Rights Reserved TreQna 2005
Chi-Square
Regression
Improve
D
Define
M
Measure
A
Analyze
I
Improve
C
Control
All Rights Reserved TreQna 2005
Pilot solution
Control
D
Define
M
Measure
A
Analyze
I
Improve
C
Control
All Rights Reserved TreQna 2005
Sustenance Plan
- Statistical Process Control
- Mistake Proofing
- Control Plan
Define
Measur
e
Analyze
Improve
Process B
Vendor
Control
Driven
by
custom
er
needs
Led by
Senior
Mgmt
Process A
Methodology
Organization
Tools
US
L
Regression
Upper/Lower
specification
limits
35
100%
30
25
80%
60%
20
15
Enabled by quality
team.
Process variation
40%
10
5
20%
0%
L
Frequency
Cumulative Frequency
Pareto Chart
- Thought Leadership
- Expert on Six Sigma
- Mentor Green and Black Belts
Black Belt
Green Belt
Green Belt
Green Belt
Thank You