ACME CONSULTING

Phone: (402) 555-1212

Fax: (402) 555-2121

DATE OF REQUEST
9/25/2001

SERVICE REQUESTED FOR DEPARTMENT(S)

ABC Rental Company, Inc.

SUBMITTED BY (key user contact)

Name
Title
Office
Phone

Harold Smith
Special Assistant

EXECUTIVE SPONSOR (funding authority)

Name
John Wright
Title
President and Chief Executive
Officer
Phone

TYPE OF SERVICE REQUESTED:

Information Strategy Planning

Existing Application
Enhancement
Business Process Analysis and Redesign
Existing Application Maintenance
(problem fix)
New Application Development
Not Sure
Other (please specify
_______________________________________________________________________
BRIEF STATEMENT OF PROBLEM, OPPORTUNITY, OR DIRECTIVE (attach additional
documentation as necessary)

Problems:
Perusahaan Rental ABC tidak memiliki dukungan sistem komputer yang otomatis. Mobil dapat di
sewa kembali minimal setelah 24 jam. Sistem form penyewaan tidak dapat diperbaharui tetapi bisa
diganti.
Opportunity: Mempersingkat waktu antara menyewa dan re-rental bisa meningkatkan keuntungan.
Directives: Sebuah sistem baru harus mengutamakan pelayanan yang ramah. Sebuah sistem baru dan
benar-benar otomatis harus dapat diakses oleh semua personil dalam perusahaan.

BRIEF STATEMENT OF EXPECTED SOLUTION

Reduce the time between rental return and re-rental from the current 24 hours to two hours before
Thanksgiving.

Mengurangi waktu antara sewa kembali dan re-sewa dari saat ini 24 jam menjdi 2 jam sebelum kami
membuka pelayanan.

ACTION (ISS Office Use Only)

Feasibility assessment approved

Assigned to ____________________

Feasibility assessment waived

Approved Budget $ _____________

Start Date __ _____ Deadline _ ___

Request delayed

Backlogged until date: ______________

Request rejected
Authorized Signatures:
_____________________________

Reason: ______________________________________
_______________________________________
Project Executive Sponsor

Project:
Inc.

ABC Rental Company,

Project Manager:

John Wright

Created by:

Acme Consulting

Last Updated by:

Acme Consulting

Date Created:

Sept. 25, 2001

Date Last Updated: Sept. 25, 2001

CAUSE AND EFFECT ANALYSIS

Problem or
Causes and Effects
Opportunity
1.
2.

3.

Turnaround time is
too long.
Vehicle paperwork
is processed in one
batch at the end of
the business day.
Maintenance
information is in
the hands of the
Maintenance
Department only.

1.
2.
3.

4.

5.

1. Waktu Turnaround
terlalu panjang.
2. Dokumen Kendaraan
diproses dalam satu
batch pada akhir hari
kerja.
3. Informasi
Pemeliharaan berada di
tangan Departemen
Pemeliharaan saja.

6.

Manual system is too

slow.
It takes up to 24 hours
to re-rent a car.
Cars cannot be rented
twice in the same day,
even though some of
them could be rented
again.
Paperwork is not being
processed until the end
of the business day.
Rental Agents must
wait for re-rental
information.
Cars that need
maintenance by Ashley
Ford must wait until the
next business day to be
picked up.

1.Sistem manual terlalu

lambat.
2. Dibutuhkan hingga
24 jam untuk menyewa
kembali mobil.
3. Mobil tidak bisa
disewa dua kali dalam
hari yang sama,
meskipun beberapa dari
mereka bisa disewa
lagi.
4. Dokumen tidak

SYSTEM IMPROVEMENT OBJECTIVES

System Objective
System Constraint
1.
2.

Increase profits.
Decrease turnaround
time on car rentals to
two hours.

1.

1. Meningkatkan
keuntungan.
2. Penurunan waktu
penyelesaian pada
penyewaan mobil
sampai dua jam.

3.

2.

System is accessible to
all personnel
No one will be laid off
as a result of
automating the system.
System must be in
place by Thanksgiving.

1. Sistem dapat
diakses oleh semua
personil
2. Tidak ada yang
akan diberhentikan
sebagai akibat dari
mengotomatisasi
sistem.
3. Sistem harus
berada di tempat
pada Thanksgiving

diproses sampai akhir

hari kerja.
5. Rental Agen harus
menunggu informasi
kembali sewa.
6. Mobil yang
membutuhkan
perawatan dengan
Ashley Ford harus
menunggu sampai hari
kerja berikutnya untuk
dijemput.

PROJECT:
Inc.

ABC Rental Company,

CREATED BY:

Acme Consulting

DATE CREATED: 9/25/2001

Brief Statements of
Problem, Opportunity, or
Directive

PROJECT MANAGER:

John Wright

LAST UPDATED BY:

Consulting

Acme

DATE LAST UPDATED: 9/25/2001

Urgency

Visibility

Annual
Benefits

Priority
or Rank

Proposed
Solution

1. Turnaround time for re2 months

rental must drop from 24
hours to two hours.
1. Turnaround waktu
untuk re-sewa harus turun
dari 24 jam sampai dua
jam.

High
(company
wide)

Unknown.

New
Development

2 months

High
(company
wide)

Unknown

New
Development

2. The present system is not

automated and cannot
support a two-hour
turnaround.
2. Sistem ini tidak

otomatis dan tidak dapat

mendukung dua jam
turnaround.
6 months
3. A reduction in the time
between rental return and
re-rental could increase
profits.
Penurunan waktu antara sewa
kembali dan re-sewa bisa
meningkatkan keuntungan.

Low
(owners and
Finance
Dept.)

Unknown

New
Development

4. Maintenance information
that is required for
decisions on re-rental is
available to the
Maintenance Department
only.
4. Informasi
Pemeliharaan yang
diperlukan untuk
keputusan re-sewa
tersedia untuk
Departemen Maintenance
hanya

2 months

High
(company
wide)

Unknown

Restructuring
of processes
involving
maintenance
information.

5.

6 months

High
(company
wide)

Unknown

Phase in new
system; phase
out old system
department by
department.

2 months

High
(company
wide)

Unknown

New
Development

The system must be

accessible to all
personnel so they can
determine the availability
of automobiles.

Sistem ini harus dapat

diakses oleh semua personil
sehingga mereka dapat
menentukan ketersediaan
mobil.
6. New system must be in
place by Thanksgiving.
6. Sistem baru harus di
tempat oleh Thanksgiving.