Professional Documents
Culture Documents
Competency Based Learning Materials
Competency Based Learning Materials
Sector:
Qualification Title:
Unit of Competency:
Module Title:
Trainer:
JESSIE RICHIE NAVAL DE LOS SANTOS
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LIST OF COMPETENCIES
NO.
UNIT OF COMPETENCY
MODULE TITLE
CODE
1.
Install computer
systems and networks
2.
Diagnose and
troubleshoot computer
systems
3.
Configure computer
systems and networks
Configure computer
systems and networks
ELC724320
4.
Maintain computer
systems and networks
Maintain computer
systems and networks
ELC724321
ELC724318
ELC724319
Trainer:
JESSIE RICHIE NAVAL DE LOS SANTOS
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MODULE CONTENT
UNIT OF COMPETENCY
MODULE TITLE
MODULE DESCRIPTOR
NOMINAL DURATION:
60 HRS
LEARNING OUTCOMES:
Upon completion of this module the students/trainees must be able to:
1. PLAN AND PREPARE FOR INSTALLATION
2. INSTALL EQUIPMENT/DEVICE/SYSTEM
3. CONDUCT TEST
ASSESSMENT CRITERIA:
1. Occupational health and safety policies and procedures for conducting test
in computer systems and networks followed.
2. Parts or connections of the installation or service that removed in order to
conduct the test stored to protect against loss or damage and in accordance
with established procedures
3. Devices/systems and/or installation tested whether it conforms to industry
requirements
4. Parts and/or connections removed for the purpose of testing are returned to
pre-test conditions in accordance with established procedures
5. Final inspections undertaken to ensure that the installed devices/systems
conforms to requirements
ASSESSMENT METHODS
Demonstration
Oral Questioning
Portfolio
Third Party Report
Trainer:
JESSIE RICHIE NAVAL DE LOS SANTOS
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CONDUCT TEST
CONTENTS:
1. Safety procedures
2. Identifying common symptoms and problems
3. Troubleshooting and isolating problems
4. Diagnosing and troubleshooting conflicts
ASSESSMENT CRITERIA
1. Occupational health and safety policies and procedures for installing
computer systems and network devices followed.
2. Circuits and systems checked as being isolated where necessary using
specified testing procedures
3. Parts or connections of the installation or service that removed in order to
conduct the test stored to protect against loss or damage and in accordance
with established procedures
4. Unplanned events or conditions responded to in accordance with the
industry requirements
5. Approval obtained in accordance with established procedures from
appropriate personnel before any contingencies are implemented
6. Devices/systems and/or installation tested to terminated in accordance with
the industry requirements
7. Parts and/or connections removed for testing returned to pre-test conditions
in accordance with established procedures
8. Final inspections undertaken to ensure that the installed devices/systems
conforms to requirements
9. Documents in relation to the test forwarded to appropriate personnel and/or
authority in accordance with requirements
CONDITIONS
The Students/Trainees must be provided with the following:
1. Personal Protective equipment ( ex. protective eyewear, anti static wrist
wrap)
2. Electronic laboratory hand tools (assorted pliers, assorted screw drivers,
soldering iron, desoldering tool)
3. LAN tester
4. Crimping tools
5. RS 232 pin exertion/ extraction tool
6. Flashlights
7. Sharp pointed tweezers
8. Mirror (inspection)
9. Hand-outs
Trainer:
JESSIE RICHIE NAVAL DE LOS SANTOS
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ASSESSMENT METHODS
1. Hands-on
2. Direct observation
3. Practical demonstration
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JESSIE RICHIE NAVAL DE LOS SANTOS
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LEARNING EXPERIENCES
Learning Outcome 3
Conduct Test
Learning Activities
Special Instructions
Reading Activity
Read:
Information Sheet 2.3-1
Occupational Health and Safety (OHS)
Information Sheet 2.3-2
Testing
Answer:
Self-Check 2.3.1
Self-Check 2.3.2
Self-Check 2.3.3
Self-Check 2.3.4
Compare answer with answer key
Perform
Task Sheet 1
Check BIOS Settings
Trainer:
JESSIE RICHIE NAVAL DE LOS SANTOS
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21. Electrostatic discharge (ESD) is more commonly referred to as static electricity. ESD
is probably the greatest enemy when a user unwraps newly purchased computer parts
and components while preparing to assemble the computer. The best way to protect
against ESD is to use an anti-static mat, a grounding wrist strap, and anti-static bags.
Note: If you do not have a wrist strap, you can earth yourself by touching and
maintaining continuous contact with an unpainted metal part of the computer's chassis
while handling any of your computers internal components or working inside the
system.
22. Keep all computer parts in anti static bags.
23. Make sure that a fire extinguisher and first aid kit is available.
24. Use the right tools: Phillips screwdriver/Flat nose screwdriver/Long-nose pliers/Antistatic wrist strap/Nut driver(optional)
25. Never cut the grounding pin off your power cord. This "safety ground" stands
between you and potentially lethal voltages inside the power supply.
Trainer:
JESSIE RICHIE NAVAL DE LOS SANTOS
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Self-Check 2.3-1
I. True or False. Write T is the statement is true and F if it is not.
_____1. When disconnecting a cable, always pull on the cable connector or strain-relief
loop, not on the cable itself.
_____2. You can remove or install component while the computer is on.
_____3. Misaligned connector pins is good to system component at power on.
_____4. Never eat, drink or smoke while working on a computer
_____5. Keep all computer parts in anti static bags.
II. Enumeration
1. Give at least 5 OHS
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JESSIE RICHIE NAVAL DE LOS SANTOS
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running, how much processor time they are using, and so on. Experienced ICT
professionals can use Task Manager to check that hardware drivers are running
correctly.
Figure 1: There is a wide variety of run-time analysers that can be used to report on a
computer system.
TEST PROCEDURES
A test procedure is a set of steps to guide you through what needs to be done
to thoroughly test the installation. It is designed to help you work more
effectively and to make sure you test everything that needs testing.
Test procedures are created in-house and could include these steps:
1. Gathering test information. The first step is to run the tests required by the
procedure and find out what happens. You should record all the results of your
tests in a log so that you know which pass and which fail, thereby requiring
further action.
2. Validating the test information. The next step is to check the data you
gathered from the tests to make sure it is correct. This is usually done by
running the tests again.
3. Responding to test information. This step is important because you need to
be able to recognise when a test shows problems or is successful. For example,
Trainers Methodology Level I
COMPUTER HARDWARE
SERVICING
.
Trainer:
JESSIE RICHIE NAVAL DE LOS SANTOS
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if ping is used to test a network connection then Request timed out shows the
test was not successful.
4. Checking specification. The final step is an important end to testing. You
need to check the specification for the installation to make sure that it has
been met. For example, if a user requested an upgrade to make their display
run at 1920 x 1200, then the ICT professional should check that the graphics
card and screen can do this.
Trainer:
JESSIE RICHIE NAVAL DE LOS SANTOS
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Self-Check 2.3-2
I. True or False. Write T is the statement is true and F if it is not.
_____1.
A hard drive diagnostic tool named Chkdsk that can be used to check a
hard drive for errors.
_____2. A run-time analyser is used to find out what programs are running
_____3. A test procedure is a set of steps to guide you through what needs
to be done to thoroughly test the installation
_____4. Task Manager can be accessed by pressing the Ctrl + Alt + Directional
Keys together
_____5. Test Procedure is designed to help you work more effectively and to
make sure you test everything that needs testing.
II. Enumeration
1. Steps in Testing Procedure
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Powering Up the System for the First Time . Examining the back of the PC
case, we see that there is a switch with two positions, 0 and 1. Zero often
means off, and one often means on in the computer world. We turn the switch
from 0 to 1 and push the power button again
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JESSIE RICHIE NAVAL DE LOS SANTOS
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Replacing the Side of the Case and Bezel . Now that your system is tested
and weve visually seen that the CPU fan is spinning properly, we can shut
down the system and replace the side of the computer case.
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Cable Troubleshooting
Knowing simple troubleshooting techniques may help you correct some
situations and continue working. The main factors to keep in mind when
troubleshooting are: do not panic, take a common sense approach, and work from
general to specific when addressing the problem.
A series of troubleshooting tips are listed below.
Hardware
Make sure that the power cable is plugged in.
Some computer systems have several power cables, often one for each
component. Check each one and make sure that the plug is completely plugged in.
Trainer:
JESSIE RICHIE NAVAL DE LOS SANTOS
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Check if the network is operating and that the phone line is valid.
If your computer is not communicating, check the phone line or network cable
for a good connection. If you have a dialup connection, pick up the phone and listen
for a dial tone. If you are connected to a network, contact your network administrator.
Shutdown the system down and restart.
One of the great (and often frustrating) properties about computers is that in
many cases just turning the system off, waiting a minute and then turning it back on
will correct the problem.
Ask for assistance.
Your computer system is a significant investment and an important tool. Do not
let your pride keep you from asking for help when you need it.
If you are not sure ask!
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JESSIE RICHIE NAVAL DE LOS SANTOS
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Self-Check 2.3-3
I. True or False. Write T is the statement is true and F if it is not.
_____1.
You can access the BIOS setup by pressing Shift Key when the system
starts up.
_____2. Power outages and lightening strikes can damage your system.
_____3. A UPS (uninterruptible power supply) should prevent any damage from
power outages and will also provide some protection from lightning.
II. Enumeration
1. Steps in Computer System Testing Procedure
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The BIOS includes instructions on how to load basic computer hardware and includes
a test referred to as a POST (Power On Self Test) that helps verify the computer meets
requirements to boot up properly. If the computer does not pass the POST, you will
receive a combination of beeps indicating what is malfunctioning within the computer.
The BIOS setup utility is where you change boot order settings.
The four main functions of a PC BIOS:
POST - Test the computer hardware and make sure no errors exist before loading the
operating system. Additional information on the POST can be found on our POST and
Beep Codes page.
Trainers Methodology Level I
COMPUTER HARDWARE
SERVICING
.
Trainer:
JESSIE RICHIE NAVAL DE LOS SANTOS
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After pressing the correct keyboard command from the previous step, you will enter
the BIOS Setup Utility.
All BIOS utilities are a little different so yours may look like this or it may
look completely different. No matter how your BIOS setup utility appears, they are all
basically a set of menus containing many different settings for your computer's
hardware.
In this particular BIOS, the menu options are listed horizontally at the top of the
screen, the hardware options are listed in the middle of the screen (grey area), and the
instructions for how to move around the BIOS and make changes are listed at the
bottom of the screen.
Using the instructions given for navigating around your BIOS utility, locate the option
for changing the boot order.
Note: Since every BIOS setup utility is different, the specifics on where the boot order
options are located varies from computer to computer. The menu option or
configuration item might be called Boot Options, Boot, Boot Order, etc. The boot order
option may even be located within a general menu option like Advanced
Options, Advanced BIOS Features, or Other Options.
In the example BIOS above, the boot order changes are made under the Boot menu.
Trainer:
JESSIE RICHIE NAVAL DE LOS SANTOS
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The order in which the devices are listed is the order in which your computer
will look for operating system information - in other words, the "boot order."
With the boot order shown above, BIOS will first try to boot from any devices it
considers "hard drives" which usually means the integrated hard drive that's in the
computer.
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JESSIE RICHIE NAVAL DE LOS SANTOS
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utility to navigate to the Exit or Save and Exit menu. Locate and choose the Exit
Saving Changes (or similarly worded) option to save the changes you made to the boot
order.
Trainer:
JESSIE RICHIE NAVAL DE LOS SANTOS
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Performance Objective:
Supplies/Materials
:
Computer Tables
Equipment
:
Computer System with wrong Boot Settings
Steps and Procedure
1. Check Computer cable connections to be properly connected.
2. Restart the Computer and Watch for the BIOS Setup Message
3. Enter the BIOS Setup Utility
4. Locate and Navigate to the Boot Order Options in BIOS
5. Make Changes to the Boot Order
6.Save Changes to the BIOS Setup Utility
7.Confirm Boot Order Changes and Exit BIOS
8.Start the Computer With the New Boot Order
Assessment Method:
Hands-on, Observation
Trainer:
JESSIE RICHIE NAVAL DE LOS SANTOS
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YES
Did you.
NO
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JESSIE RICHIE NAVAL DE LOS SANTOS
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