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Introduction To Organizational Behavior: What Managers Do
Introduction To Organizational Behavior: What Managers Do
ORGANIZATIONAL BEHAVIOR
CHAPTER 1
What Managers Do
Managers (or administrators)
Individuals who achieve goals through other people.
Managerial Activities
Make decisions
Allocate resources
Direct activities of others
to attain goals
Where
Managers Work
Organization
A consciously coordinated social unit,
composed of two or more people, that
functions on a relatively continuous basis
to achieve a common goal or set of
goals.
Management Functions
Planning
Organizing
Management
Functions
Controlling
Leading
Management
Functions (contd)
Planning
A process that includes defining goals,
establishing strategy, and developing
plans to coordinate activities.
Management
Functions (contd)
Organizing
Determining what tasks are to be done,
who is to do them, how the tasks are to
be grouped, who reports to whom, and
where decisions are to be made.
Management
Functions (contd)
Leading
A function that includes motivating
employees, directing others, selecting
the most effective communication
channels, and resolving conflicts.
Management
Functions (contd)
Controlling
Monitoring activities to ensure they are being
accomplished as planned and correcting any
significant deviations.
Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright 1973
by H. Mintzberg. Reprinted by per mission of Pearson Education.
E X H I B I T 11
Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright 1973
by H. Mintzberg. Reprinted by per mission of Pearson Education.
E X H I B I T 11 (contd)
Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright 1973
by H. Mintzberg. Reprinted by per mission of Pearson Education.
E X H I B I T 11 (contd)
Management
Skills
Technical skills
The ability to apply specialized
knowledge or expertise.
Human skills
The ability to work with, understand,
and motivate other people, both
individually and in groups.
Conceptual Skills
The mental ability to analyze and
diagnose complex situations.
2. Communication
Exchanging routine information and processing
paperwork
4. Networking
Socializing, politicking, and interacting with others
Where
Managers Work
Organization
A consciously coordinated social unit,
composed of two or more people, that
functions on a relatively continuous basis
to achieve a common goal or set of
goals.
Enter
Organizational Behavior
Organizational behavior
(OB)
A field of study that
investigates the impact that
individuals, groups, and
structure have on behavior
within organizations, for the
purpose of applying such
knowledge toward improving
an organizations effectiveness.
FUNDAMENTAL CONCEPTS
HOLISTIC OB
Nature of People
Individual Differences
A whole Person
Motivated Behavior
Human Dignity
Nature of Org
Social Systems
Mutual Interest
NATURE OF PEOPLE
INDIVIDUAL DIFFRENCES
A WHOLE PERSON
MOTIVATED BEHAVIOR
HUMAN DIGNITY
NATURE OF ORGANIZATION
SOCIAL SYSTEMS
MUTUAL INTEREST
BASIC APPROACHES IN OB
Interdisciplinary approach
Human Resources / Supportive Approach
A Contingency Approach
Productivity / Results Oriented Approach
Systems Approach
INTERDISCIPLINARY
HUMAN RESOURCES
A CONTINGENCY
10
PRODUCTIVITY
SYSTEMS
11