Steven Christopher Petruzzelli

Certified IT

10+ years of experience

Engineer

OBJECTIVES
To obtain a position in technical support that will utilize and
enhance my technical skills while meeting the companys overall
goal.
EDUCATION
Edison State College
- Computer Science
Port Charlotte High School (Class of 2009)
- National Honor Society
- Student of the month
- Web and chess club
- FCAT Writing Award
EXPERIENCE
Support Engineer | Datacede

Installed, configured, and maintained Windows servers.

Managed file shares and NTFS permissions.

Deployed Group Policies.

Responsible for troubleshooting and repairing computers.

Provisioned computer setups for new employees.

Remote server management.

Administrative tasks (data management).

Operations | Geek Squad

Contacting and communicating with clientele.

Technical support remotely and on site.

Steven Christopher Petruzzelli

Advanced repair of computers (break/fix, computer

builds).

Knowledge of POS systems, documentation, software

installations, OS repairs.

Sales in computers and computer parts (Intel retail

certified).

Installing and configuring networks, maintenance of

servers and client data.

CommTech (Traveler) | IES

Worked inside Amazon, Microsoft, Intel, and Facebook

database centers.

Managed, built, and installed servers, NAS devices, and

SAN networks.

Familiar with EMC, NetApp, Symantec, and Hitachi.

Installed and configured Cisco 6500 series routers.

Installed and maintained fiber optic and copper-based

networks.

Partners with VMWare (installed virtualization

technologies).

Sales Associate | Radio Shack

Installed, configured, and maintained Windows servers.

Managed file shares and NTFS permissions.

Deployed Group Policies.

Responsible for troubleshooting and repairing computers.

Provisioned computer setups for new employees.

Remote server management.

Administrative tasks (data management).

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Steven Christopher Petruzzelli

Support Engineer | Virtual IT Solutions

Remote accessing; familiar with RMMs (LogMeIn, Remote

Desktop, Team Viewer).

PC repair (motherboard replacement, graphics card

installations, HDDs, break/fix).

Hardware/software troubleshooting (diagnostic tools).

Online technical support and end-user training.

Web and Graphics designer | Digital Transfers

Custom banner and template design.

HTML/CSS/WordPress/Dreamweaver.

Designed graphics in Photoshop.

Set up webhosting and managed FTP servers.

SKILLS
Build, configure, and troubleshoot PC/Server
hardware/software.
Install and configure Windows XP, Vista, 7 and 8 operating
systems.
Install and configure Windows Server 2003, 2008 and 2012
operating systems.
Troubleshoot and resolve Windows client communication
issues.
Windows Live Migrations and data transfers and backups.
Online marketing and digital video editing.

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