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6-3-09 Community Needs Survey RPT
6-3-09 Community Needs Survey RPT
6-3-09 Community Needs Survey RPT
Agenda Report
SUMMARY
At its October 16 2008 meeting the Human Services Commission recommended that the
at
City conduct a recreation social service and facility needs assessment Subsequently
its November 13 2008 meeting the Community Services Commission also recommended
The City Community Needs Survey was conducted under the direction of the
of Claremont
TRG
City s Human Services Department Attachment A The Resource Group
an
and
independent research firm was engaged to assist with survey methodology design
data collection and analysis and presentation of findings
In its continual effort to provide state of the art community facilities that adequately support
to all members of
existing programs can accommodate future needs and are accessible
the Human Services
the community especially the disabled youth and seniors
to determine the current and future needs of
Department sought the views of local residents
residents in regards to parks facilities recreation programs activities and social services
The specific purposes of the survey effort were to learn from a sampling of area residents
Participation in social service programs available through the City and whether there
is a need for more of the same or different social service programs
Staff Recommendation
Page 2 of 10
ANALYSIS
MethodoloQV
City staff and the consultant TRG drafted asurvey instrument to determine the current and
future needs of Claremont residents in
regards to parks facilities recreation
programs activities and social services The self administered survey form was mailed to a
random sample of 4 000 Claremont households in early March 2009 In addition the
survey was made available to the wider community in an effort to gain additional resident
input with copies available at the Joslyn and Hughes Community Centers The survey was
also available in both English and Spanish and was accessible on the City s website
City staff made a concerted effort to make citizens aware of the availability of the survey
including posting on the City website issuing press releases placing information in the
City s weekly update as well as advertising the survey to all city staff committees and
commissions The deadline for surveys was posted as March 31 2009 however surveys
received via mail were accepted two weeks following the given deadline to ensure maximum
community input
Community Response
A total of 907 surveys were processed and included in the analysis and final report 788
were mailed or faxed to TRG and 119 surveys were completed online This
surveys
translates to a response rate of 23 of sampled area residents which is quite high for a
direct mail survey of this type and allows for statistically significant survey results The
methodology and the response rate both ensure that all segments of the community are
equally represented
The respondent profile is similar to the demographics found in the overall Claremont
4
56
community A slight majority of survey respondents were female totaling with male
respondents totaling 43 6 This is fairly consistent with gender demographics in the
Claremont community 53 are identified as female and 47 are identified as male
The survey respondents reported a median of two adults and one child under the age of 18
per household This is fairly consistent with the demographics of Claremont in which the
average household size is 2 57
Human Services Commission
June 3 2009
Page 3 of 10
The age demographics of the survey respondents trend towards the older Claremont
population Over 48 of respondents to the survey identified themselves at 60 years of age
Demographics community wide show that the percentage of Claremont residents of 60 years
is approximately 21 In addition over 20 of respondents identified themselves as 50 59
years of age by contrast to the population which is made up of less than 15 of this age
group The statistician assigned to the survey has indicated that despite the high rate of
response among older populations all age groups are well represented due to the overall
high response rate across all age groups
The Youth and Family and Senior Master Plans and the 2007 Claremont Senior
Program
Client Survey demonstrate that underserved populations are the primary of
users youth and
family services the teen and older adult programs
Survey FindinQs
Park Facilities
When asked whether or not there is the need to develop more of the
park facilities listed at
least 60 of respondents did not have an
opinion or did not see a need for any more park
facilities suggesting that Claremont s parks provide desired amenities Of the 40 that saw a
need for more amenities 38 wanted more walking paths and 4
36 wanted more
Wilderness Parks Open Space In addition one out of four residents would prefer more picnic
areas and playgrounds and nearly 20 see a need for more soccer fields at local park sites
Older adults in this group indicated that they would like benches and picnic tables
more park
Park Uahtina
The survey results indicate that 67 3 of residents think that there is enough security
lighting
in the parks after dark When asked if residents would use
City parks after dark if there was
additional lighting 40 5 of respondents indicated yes Of the residents who felt that more
lighting needed in
was
City parks 15 saw the need for more field lighting
Nearly 70 of those that stated they wanted more security lighting are identified as families
with children This group stated that if more additional general lighting were
provided they
would utilize parks more after dark Older adults by contrast showed less interest in
utilizing
Human Services Commission
June 3 2009
Page 4 of 10
Children s Prooram
Among children s programs organized sports such as AYSO and Little League were the most
popular recreational program drawing 39 7 of respondents In addition enrichment classes
such as arts music and dance programs were
popular among 37 7 of respondents Finally
sports and fitness programs were commonly used among Claremont children with
participation totaling 33 7 Overall survey respondents did not indicate a
great need for
expanded programs for children The most frequently reported community need was for
increased enrichment activities with 24 1 of respondents indicating that there was the need
for additional enrichment programs
Teen Proorams
Adult Proorams
Among adult programs enrichment programs received the highest attendance ratings drawing
33 9 of survey respondents Computer training was also rated as a frequently utilized
activity
27 1 followed by fitness and recreation courses 26 Enrichment activities were also
cited as the area most in need of increased offerings with 22 8 of respondents indicating
that there is a need for more enrichment programs for adults
Senior Proorams
Although the majority of respondents did not identify a need for increased senior programs
there is a need to evaluate facility space for the senior program as a result of the timeline for
The facility is currently
replacing the Joslyn Annex and the lack of available classroom space
at maximum capacity and staff has had to make temporary modifications of classrooms and
offices to accommodate the demand for classroom space computer lab space and offices for
service providers The Joslyn Annex is a modular building that was added on to the south side
of the Joslyn Senior Center in 1999 It was stipulated by Architectural Commission AC in
June 1999 that the lifetime of the building was ten years As a result the AC required staff to
in June 2007 The
report back on the progress made towards replacement after eight years
which is
Joslyn Annex has since been awarded an extension by the Architectural Commission
scheduled to expire in July 2011
Another area improving is the Joslyn Kitchen area Currently the kitchen is not
in need of
The kitchen needs to be
equipped to meet nutritional grant guidelines for food services
cannot be
updated to include commercial equipment for food service and dishwashing which
accommodated in the current site design Therefore there is a need to analyze senior facility
at the current level
space in order to continue to provide services
AQuatics Proqram
Transportation
The Community Needs Survey requested information on how respondents most often
access recreational program and activities The most frequent mode of transportation was
driving their own vehicle with 88 6 of respondents selecting this category Respondents
also frequently reported walking to programs 57 6 and riding a bike 33 1
More younger respondents as compared to those 50 years and older use transportation
such as dial a ride through Pomona Valley Transportation Authority and public transit
According to Pomona Valley Transportation Authority the most heavily used service by
Claremont seniors is Dial a Ride which includes two parts Claremont Group and Dial a
and
Ride Group provides approximately 7 000 rides annually to the Joslyn
Claremont
Blaisdell Community Centers Dial a Ride provides approximately 16 000 one way trips
annually to seniors to various popular destinations including Pomona Valley Medical
Center Joslyn Community Center and the Montclair Plaza
Human Services Commission
June 3 2009
Page 6 of 10
Survey results also indicate that the Claremont Club is a widely used provider of recreational
services with 37 of respondents utilizing the Claremont Club for swimming fitness and
tennis programs Nearly 36 of respondents utilize a private gym or yoga studio to engage in
fitness related activities and 28 5 utilize sports and social service programs provided by non
profit organizations It is important to note that the findings indicate that respondents do not
seem to be using other providers as an alternative to the City but rather to supplement specific
Respondents were asked to indicate how members of their household utilize the amenities
available in the City s community centers The most frequently utilized facilities reported were
the children s play area 32 3 classrooms 24 2 and exerciselfitness dance rooms
23 9 More than 85 of respondents did not have an opinion or did not see a need for any
more of the listed facilities services to be added to the City s community centers Of those
would like to have
respondents who saw a need for expanded services nearly 15 more
computer labs and fitness dance rooms available at the community centers Nearly 13 also
indicated that they would like to see a for meetings classes and events
multipurpose room
The community also reported high satisfaction ratings for the events with 85 reporting that
they were satisfied or very satisfied with the Independence Day event 83 7 were satisfied
with the Monday Night Concert Series and 75 8 were satisfied with the Friday Nights Live
series Higher than normal satisfaction ratings were reported for all community wide special
events including the Spring Egg Hunt and InformationMlellness Fairs that attract relatively
fewer residents Only 11 of respondents indicated that they would like to see more special
events offered to the community frequently suggesting additional concerts musical events
Human Services Commission
June 3 2009
Page 7 of 10
Residents asked to indicate whether or not they have utilized social service programs
were
available through the City of Claremont Participation in the City s social service
programs are
relatively low with at most 7 of respondents indicating that they received health care
referrals Resource and referral services were also used by nearly 6 of respondents
Satisfaction rates were reported as ranging from 56 to nearly 70 however it is not
possible to statistically base any assumptions on these ratings given the low number of
participants in each program
The City currently provides social services to Claremont youth and families
During fiscal year
2008 09 the Youth and Family Community Workers served a total of 881 clients distributed
giveaways to 200 families in need provided 55 families with housing referrals and rentutility
assistance and provided 55 scholarships for youth to attend recreation
programs In addition
the Senior Program served 673 clients through both in person and
telephone referrals
assisted 150 seniors with Case Management services
provided over 1 067 PAL telephone
reassurance calls to homebound seniors and conducted Home Visits with 25 Claremont
seniors in need
Respondents were asked whattypes of services they identify with the name Human
Services Over 75 of respondents indicated that they associate the name with a social
service provider About half of respondents associate the name with a recreation
provider or
parks and facilities operator The Human Services Department currently serves as a provider
of social and recreation services as well as an operator of City
parks and facilities However
the survey findings indicate that a large portion of residents are unaware of this
possibly due
to the current department name of Human Services
Community Services was the most commonly suggested name followed by Parks and
Recreation and Recreation and Social Services
Human Services Commission
June 3 2009
Page 8 of 10
Residents were asked to indicate how members of their household learned about community
facilities recreational activities and available social services Nearly 81 of respondents
indicate that they receive their information through the City Newsletter In addition 4
59
learned about programs through the Newspaper 52 through the Indian Hill Blvd street
banner and 52 through The View recreation brochure Word of mouth was also ranked
fairly high with over 50 of residents receiving their information through personal referrals
Survey findings indicate that Human Services Department programs rely on non resident
participation to maintain the range of offerings available Staff has analyzed non resident
participation trends in the various program areas and has determined that the following non
resident rate of participation exist
The Senior Nutrition Grant is awarded through LA County and requires that food services be
open to all persons 60 years and older The Claremont Adult School is a regional program that
serves residents of both LA and San Bernardino Counties
Usaae Trends
In July 2008 the Human Services Commission received a report on Joslyn and Hughes
Center facility usage The report sited a fiscal facility and participation analysis conducted
by staff in June 2008 evaluating the contract class program and overall usage of the
Human Services Commission
June 3 2009
Page 9 of 10
Alexander Hughes Community Center Staff determined that although the City was offering
hundreds of class activities the Hughes Center was underutilized especially in the morning
and early afternoon hours The purpose of this needs assessment was to better
understand usage trends of Human Services programs and facilities including the City s
community centers
Staff has continued to monitor usage of the contract class program and the Alexander
Hughes Community Center Compared to last year at this time the contract class program
has seen a 5 increase in participation Staff attributes the increased participation
numbers to reduced class costs and reduction of the class cancellation rate The Hughes
Center has also seen an increase in facility use due to the reallocation of space needed to
house adult school classes
userequirements
Address marketinglbranding issues to conduct more effective outreach and to educate
the community about services activities available through the Human Services
Department
Consider revising the name of the Human Services Department
FINANCIAL REVIEW
CEQA
The Community Development Director has determined that this matter is covered by the
general rule that the California Environmental Quality Act CEQA applies only to projects
that have the potential for causing a significant effect on the environment in accordance with
Section 15061 b 3 of the Guidelines The acceptance of the community needs
survey
data will not have a significant effect on the environment because the action will not result in
or lead to a physical change in Claremont In addition the collection of data is exempt in
accordance with Section 15306 Class 6 of the CEQA Guidelines as well If in the future
the needs identified in the survey lead to then that
a physical project project would need to
undergo further CEQA analysis
Human Services Commission
June 3 2009
Page 10 of 10
A copy of this report is available for public review with the complete agenda packet at City Hall
Alexander Hughes Community Center Youth Activity Center and Claremont Public Library
ALTERNATIVES
Prepared by
Kristin Turner
Mercy Santoro
Human Services Director Management Analyst
1887
CITY OF CLAREMONT
COMMUNITY NEEDS
SURVEY
A Project of the
City of Claremont
Human Services Department
ATTACHMENT A
City of Claremont Community Needs Survey
A Project of the
TABLE OF CONTENTS
I INTRODUCTION 2
BACKGROUND 2
METHODOLOGY 2
RESPONSE RATE 3
II FINDINGS 4
PARK FACILITIES 4
RESPONDENT PROFILE 27
CROSSTAB TABLES A 1
Appendix A
Park Facilities A I
Wide
Community Special Events A I2
Social Service A I5
Programs
A I
Improving City of Claremont Human Services Department
Activities A I9
Learning About Community Facilities Programs
B VERBATIM RESPONSES B 1
Appendix
Comments B 1
Researcher Foreword
I INTRODUCTION
BACKGROUND
The City of Claremont Community Needs conducted under the direction of the
Survey was
City s Human
Services department The Resource Group TRG independent applied research firm was engaged to
an
assist with survey methodology and design data collection and analysis and presentation of findings
The specific purposes ofthe survey effort were to learn from a sampling of area residents
Usage of current City of Claremont parks and recreational facilities and whether there is a
Usage ofthe City s community center facilities and services and whether there is a need
for more ofthe same or different facilities or services
Participation in special events and community activities in the City and whether there is a
need for ofthe different events
more same or
community activities
Participation in social service programs available through the City and whether there is a
Ways in which residents learn about parks and recreational facilities recreation
activities programs community events and social service programs in the area
METHODOLOGY
Working with the City s Human Services Department TRG finalized the
survey instrument as a direct mail
self administered survey form The survey accompanied with a cover letter from the
City s Human Services
Department explaining the purpose of the survey was mailed to a random sample of 4 000 residents in the
City of Claremont
ofthe Human Services department should they have any questions and a postage paid pre
telephone number
addressed envelope to facilitate returning their completed instrument
The final survey instrument was translated into Spanish and anonline version of the survey was created and
made accessible through the City of Claremont s website at www cLclaremont ca L1s
The survey mailed to residents included a note written in Spanish indicating that residents could call a toll
free number to request a Spanish language survey to be mailed to their home No requests for a Spanish
version ofthe survey were received by TRG
Residents were asked to mail fax or complete their survey online by the end of March 2009 The online
survey was posted until March 31 2009 while survey fielding via mail remained open two weeks following
RESPONSE RATE
Exactly 907 completed surveys were processed and included in this report Some 788 surveys were mailed or
faxed to TRG by the end second week of April 2009 and 119 surveys were completed online on or before
March 31 2009 This translates into a response rate of23 qfsampled area residents
One third of that completed an online survey 40 of the 119 received the survey by mail and
respondents
chose to complete the survey online Another 27 found the online survey when visiting the City of
Claremont s website 9 found the survey while browsing the Internet and 22 heard about the survey from
another resident The remaining 21 residents learned about the survey through an email or a meeting or did
not specify their source
Presented in this section are findings based on 907 completed surveys representing views from nearly one out
PARK FACILITIES
The survey presented a list of park facilities in the City of Claremont Respondents were asked to indicate
how often they or members oftheir household have used or currently use the facilities and whether or not they
see a need to develop more of such facilities at City park sites The list of facilities and the percentages of
respondents indicating their usage of each facility are presented in the following table sorted by the percent
of respondents that use the facility often or occasionally
More than 60 of responding residents indicate they have used or currently use at least on occasion walking
and hiking paths and trails wilderness park areas picnic areas and playgrounds
In contrast about nine out of 10 residents indicate they have not used the roller hockey rink croquette court
or equestrian ring
Hiking trail 23 0 43 2 33 8
Playground 39 3 40 9 19 8
Soccer field 64 2 18 3 17 6
Tennis court 64 3 30 6 5 1
Baseball field 67 1 22 6 10 3
Basketball court 71 8 4
22 5 8
Softball field 75 6 18 2 6 3
76 5 18 8
Wading pool 4 8
Snack bar 4
80 15 3 4 3
Mini K field 84 9 11 7 4
3
squad soccer
Skate park 85 7 10 8 4
3
Roller rink 94 0 3 9 2 1
hockey
Croquette court horseshoe 96 0 3 3 0 7
97 8 1 3 0 9
Equestrian ring
Nearly 33 of residents would like to see more hiking trails an issue that is addressed by another goal in the
City s Plan to provide an extensive and safe system for walking and hiking that links areas of Claremont
One out of four residents would prefer more picnic areas and playgrounds and 20 need for
nearly see a
Did not
Park Facility Yes No indicate
Hiking trail 32 6 36 7 30 7
Picnic area facilities 25 5 40 9 33 6
Playground 23 8 42 7 33 5
Soccer field 19 8 4
45 34 7
Tennis court 13 8 49 6 36 6
Wading pool 13 7 4
49 36 9
Basketball court 12 9 52 8 34 3
Softball field 12 8 50 4 36 8
Baseball field 12 5 4
54 33 2
Skate park 10 9 51 7 4
37
Equestrian ring 3 5 59 1 4
37
One out of 10 of residents from this group would like to see a swimming pool A similar percentage of this
group would like bike trails or lanes and lighted fields
With no more than 10 of 192 residents offering a suggestion for an additional park facility City parks may
Swimming pool 4
10
fields 8 9
Lighted
Restrooms 7 3
Fitness course 6 3
Responses of 5 or greater
The next set of park related questions covered the use of parks after dark and park lighting
Nearly 48 they knew City parks are open until 10 00 p m two out ofthree residents
of respondents indicate
believe there is enough security lighting in the parks after dark and 41 would use City parks after dark if
Park Lighting
Given some lighting changes 72 of those who do not think parks presently have enough security lighting
indicate that they would use City parks after dark
More lighting 23 6
Field lighting 14 5
Pathway lighting 11 5
Brighter lighting 10 3
Street lighting 4 2
Accentaesthetic lighting 36
Ground lighting 1 8
Security lighting 1 8
For the next series of questions residents were asked to indicate how often they or members of their family
have participated in recreational programs and activities
For children and teens sports programs are the most popular Nearly 40 of children and 27 of teens have
currently participate in an organized sport through AYSO Little League etc and 34 and
participated or
adult programs enrichment activities and programs have relatively higher participation at 34
Among
followed by computer training programs at 27
Childcare preschool
Educational tutoring
Sportslfitness recreation
Enrichment
Computer training 72 9 23 1 4 0
fitness recreation 74 0 18 7 7 3
Sports
Adult sports leagues 84 6 10 5 4 9
At least one out of five respondents have been involved in an aquatic program Nearly 26 have taken
i T67al t af
hf
u e
II wograrr li
te 1
Q o
i
Sports fitnesslrecreation
activities
At least three out of four respondents 75 or more either did not have an opinion as to the need for more
recreational programs activities or do not see a need for more At most 25 indicate they would like to see
more aquatic programs activities Some 24 each would like more children s enrichment programs and
volunteer employment opportunities for Seniors Volunteer and community service opportunities and
fitness wellness activities are needed for teens as indicated by 22 of respondents while 23 of respondents
see a need for adult enrichment sports fitness recreation and computer training programs for adults
Educational tutoring 21 9 36 9 41 1
Childcare preschool 18 2 40 8 41 0
TEEN PROGRAM
ADULT PROGRAM
Enrichment 22 8 35 3 41 9
Sports fitness recreation 22 7 34 5 42 8
Computer training 22 7 35 0 42 3
SENIOR PROGRAM
Nutrition program 20 9 33 9 45 1
AQUATIC PROGRAM
Swimming 12 1
Trips 7 8
Yoga 69
Basketball 43
Health fitness 4 3
Language 43
Responses of 4 or greater
All of those who access by other of transportation did not the other type of
programs means
specify
transportation used
Walk 57 6
Ride bike 33 1
Carpool 20 8
Other 13 3
About three out of five residents indicate they use or plan to use a recreational facility or participate in a
recreational program or activity at one or more ofthe Claremont Colleges Nearly 46 use facilities or are
involved in programs offered by the Claremont Unified School District and 44 attend or plan to attend
classes through the Claremont Adult School
Some 37 have membership at the Claremont Club and use its facilities and programs at least occasionally
a
or anticipate applying for membership An almost equal percentage make use of a private fitness center gym
art studio or other private provider while approximately 29 are currently involved with a profit service
non
Claremont 41 0 38 9 20 1
Colleges
Claremont Unified School District 4
54 24 2 4
21
Claremont Club 62 7 16 5 20 8
Recreational Facilities Programs Services Offered by Other Providers in the City of Claremont
That Respondent Household Members Use or Plan to Use
Among Respondents that Use Used Other Provider
Lectures 18 6
Concert 11 6
Swimming 9 3
Theater 4 0
Library 4
3
General education 3 1
Walks 3 1
Athenaeum 2 5
Culture language 2 0
Grounds garden 2 0
Attends school 14 9
Arttheater music c1ass event 10 5
After school program enrichment 7 7
Gym fitness 6 1
Track 6 1
Class lecture 5 5
Playground 5 5
Pool 5 5
Preschoollchildcare 2 8
Responses of 2 or greater
computer training classes Some 10 attend or plan to register for a fitness or exercise class
Some 29 of respondents that indicated they were members of the Claremont Club a private health tennis
fitness and aquatic facility go to the Club often or occasionally for its swimming facilities and or water
fitness programs About 20 of this same group use the workout weight room and 15 attend the Club s
Recreational Facilities Programs Services Offered by Other Providers in the City of Claremont
That Respondent Household Members Use or Plan to Use
Computer training 25 3
Culturellanguage 9 0
Crafts sewing 6 0
Photography 4
5
General education 4
5
Dance 4 2
Cooking 3 0
Writing 4
2
Tennis 4
10
Racquetball 4 1
Classllecture 2 7
Salon spa 2 7
Tennis 2 0
Responses of 2 or greater
engaged in a sports
About 18 of respondents that indicate they are involved with a non profit provider are
related program while 16 ofthis group are involved in art music drama or dance activities
Recreational Facilities Programs Services Offered by Other Providers in the City of Claremont
34 2
Bally s LA Fitness other private gym
14 2
Pilates yoga gymnastics
Arts crafts 11 7
Curves 8 3
Health fitness 8 3
Dance 5 8
2
4
Cooking
Music 3 3
18 2
Sports
Artlmusic drama dance 15 9
4 5
Fitness exercise
4 5
Volunteer
Church 4
3
Library bookstore 4
3
4
3
Daycare after school program
2 3
Claremont Heritage
Educational 2 3
Responses of 2 or greater
On the other hand the Claremont attract residents to lectures and concerts and the Claremont
Colleges llSD
draws residents to its many local school sites where fields are available for sports programs
The Adult School is meeting some of the need for computer and sports training while the Claremont Club
and other private gyms help meet the demand for fitness and exercise facilities and programs The Claremont
Club also provides swimming facilities and water fitness classes for those that can afford the membership
One out of three respondents indicated that they or household members use the children s play area often or
occasionally Some 24 each have used classrooms or rooms for exercise fitness or dance classes
Less than 8 of respondents indicated they use the gamelbilliards room media entertainment room or music
room
Classroom 75 8 18 6 56
Computer lab 4
77 18 5 4 1
Banquet room 79 1 18 5 4
2
Reading room 89 2 10 0 0 9
Music room 93 5 6 0 0 5
computer labs available at community centers and exercise fitness dance rooms
With one third of respondents indicating they have used or currently use the children s play area at a
center it s not
community surprising that 13 see a need for more such play areas
Did not
Computer lab 14 9 34 7 4
50
Classroom 4
9 38 8 51 8
Music room 9 3 38 5 52 3
Reading room 8 7 39 1 52 1
4
8 39 9 51 7
Banquet room
Nearly 12 of this group would like to see a multipurpose room for meetings classes and or events and an
Library 7 0
Swimming pool 5 6
Responses of 2 or greater
Claremont residents were asked whether or not they or household members have attended any community
wide special events and to rate how satisfied they were with the events they or household members attended
With mean satisfaction ratings approaching 4 on a scale of 1 to 5 where 1 is equal to Not At All Satisfied
and 5 is equal Very Satisfied residents seem to be satisfied with the current community events The
to
Independence Fireworks
Day Show received the highest attendance and the highest satisfaction rating Three
out of four residents indicated they attended the 4th of July festivities and among this group 85 indicated
The Monday Night Concert Series was also a popular event attracting nearly 66 of responding residents
and receiving the second highest satisfaction rating Of those that attended 84 indicate they were satisfied
with the concert series
Other music related events were also well attended and well received Nearly 53 and 43 of residents
attended the Friday Nights Village
Live Entertainment and the Depot Jazz Series respectively and both
events received positive ratings from three out offour residents that attended the events
The other holiday events the Halloween Event and the Holiday Promenade had relatively fewer attendees
but still received high satisfaction ratings Nearly 39 ofresidents attended the Halloween Event while 34
attended the Holiday Promenade About three out of four of the respondents that attended each event were
satisfied with their experience
The InformationlWellness Fairs and Spring Egg Hunt also did not attract as many residents but each event
still received higher than normal satisfaction
ratings About 75 of attendees at the InformationlWellness
Fairs and 67 of Spring Egg Hunt participants were satisfied with the particular event
Independence Day 77 5 1 6 2 8 10 6 4
28 56 6
Celebration Fireworks Show
Halloween Event 38 6 0 3 5 2 18 3 35 9 40 3
Holiday Promenade 34 1 1 2 5 8 20 6 31 5 40 9
InformationlWellness Fairs 25 8 0 5 2 7 4
21 34 8 40 6
the environment these days it is not that 14 ofthose with idea for event
With the focus on surprising an an
5K11 OK walkrunlbike 8 7
Movie 7 8
night
4 9
Charity event
Farmer s Market 3 9
Wine tasting 3 9
Car show 2 9
Dog event 29
Garden show 2 9
Responses of 2 or greater
For the next series of questions residents were asked to indicate whether or not they have participated in
social service programs offered by the City of Claremont and to rate how satisfied they were with the
Participation in
social service programs is relatively low with at most 7
City of respondents indicating they
received health servicescareMore than one half of this small group were satisfied with the health care
services received resulting in a mean satisfaction rating of3 78 Resource and referral services were used by
Some 5 or fewer of responding residents have participated in the remaining listed social service programs
One half or more of those participating in these programs were satisfied or very satisfied with the
respective program
Participated
in Social
Service Not at all Not Very
Social Service Program Satisfied Satisfied Neutral Satisfied Satisfied
Program
Health care youth adults
6 7 7 3 36 6 19 5 36 6
seniors
Parenting class 4 1 3 6 10 7 53 6 32 1
Food pantry 3 2 5 9 23 5 17 6 52 9
Skill development 3 0 6 3 43 8 25 0 25 0
employment training
fund
Emergency 4
2 41 7 41 7
assistance 8 3 8 3
scholarship
Housing referrals 4
2 9 1 18 2 18 2 18 2 4
36
To better servecommunity and its residents the City s Human Services department queried residents as to
the
the possible why they or household members may not participate in programs and activities offered
reasons
Cost of program 26 7
No childcare 4
21
15 2
Length of program
No 15 0
transportation
Other 34 2
Of this group 20 indicated they have no interest in or no need for such programs and services and another
Other Reasons Respondent Household Members May ti2 Participate in Programs Activities
Offered Through the City of Claremont Human Services Department
Other Reason for Not Participating
Among Respondents Suggesting an
No interestno need 20 6
Inconvenient location 1 3
Page 22
City of Claremont Community Needs Survey
Human Services has been aware that the department s name may not adequately convey its ClVlC
Therefore the survey asked residents to indicate what they identify with the name Human
responsibilities
Services
Three out of four respondents indicated they associate that name with social service provider About one
half each of responding residents would attach the name Human Services to recreation provider or parks
and facilities operator
What Respondent Household Members Identify with the Name Human Services
Recreation provider 52 8
The Human Services department actually manages social and recreation services and operates parks and
related facilities in the community However as seen in the findings above a large portion of residents are
ofthis due to the current of Human Services
unaware possibly department name
To help with a new department name Human Services was interested in getting feedback from residents as to
how the Human Services department could best be described Some 14 offered the department a
suggestion
Number of
Mentions
City Services 2
Community Enrichment 2
Recreation Services 2
Needs Page 23
City of Claremont Community Survey
Other names for Human Services not listed in the previous table are listed below
Needs Page 24
City of Claremont Community Survey
offered the following descriptive statements in reference to Human Services
Respondents
All inclusive services for citizens Responsible for high quality of life that Claremont
Cooperatively with Claremont USD offers awide Responsible for special events parks
range of programming for all ages Services that cover a lot ofthe community s needs
Quality
Quality of living
Human Services sounds like a company division Follow rules for watering
not a family and community friendly entity Cut the budget for Park Police We don t need 2
officers driving around in an expensive vehicle
Average to lacking
Claremont homeowners parasite Eliminate it
the community
Social services are great but people in Claremont
can seek these elsewhere Stay in the park and recreation business
Page 25
City of Claremont Community Needs Survey
LEARNING ABOUT COMMUNITY FACILITIES PROGRAMS ACTIVITIES
Claremont residents were asked to indicate how they and others in their household learn about park facilities
recreational programs services community center facilities activities and social services and activities in their
community
Nearly 81 of respondents indicate that they receive infonnation about recreational facilities programs and
activities and social services through City s newsletter while 59
the gather this infonnation from the
newspaper About one half of responding residents each indicate they ve leaned about such facilities
activities and services from the street banner posted on Indian Hill Blvd The View recreation
programs
brochure and by word of mouth
City newsletter 80 6
Newspaper 4
59
Word of mouth 50 8
Website 24 1
E mail 20 2
City partnerships 15 9
Respondent Demographics
CROSSTAB TABLES
Cross tabulations by gender and age group of respondent and number of children 17 years or younger in
household were performed across
questions about park facilities recreation programs and activities
community center facilities and services community wide special events social service programs improving
the City of Claremont Human Services Department and ways in which residents learn about recreational
facilities and activities the tables in each section are key observations relating to the data
Preceding
presented
Park Facilities
Below are key presenting data by age group of respondent number of children 17
observations and tables
of City
years or younger in household and gender of respondent for the series of questions relating to usage
park facilities the need for other park facilities and the usage of parks after dark
Key Observations
Regardless of age group the top park facilities used by residents are the same walking pathtrail hiking
trail wilderness park open space picnic area facilities and playground
residents and those with children at home are more frequent users of all recreational facilities
Younger
available at City parks to those 50 years or older and those without children
as compared
of facilities is about the regardless of thegender of the respondent with the
Usage area park same
When asked to identifY other park facilities needed a number of respondents regardless of age gender or
Those 60 years or older see a need for more park benches and or picnic tables
The youngest group of respondents 15 39 years old as well as those with children are more likely to use
There is very little difference in the expected usage of parks after dark by gender
0
o
o o
I
AGGREGATE
N 907
Il
space j
j
Picnic area facilities f 0
jjf3I
J
I
Playground t r
Soccer field 6 35 9 6 46 1 6 55 3 8 39 2 7 24 6
Tennis court 7 35 7 9 41 6 8 48 8 7 39 7 6 27 2
Baseball field 9 32 9 8 42 2 7 52 5 10 30 8 8 24 0
Basketball court 10 28 2 7 42 6 9 44 9 9 33 5 12 16 5
Softball field 11 24 5 11 33 0 11 39 9 12 23 1 10 17 0
Wading pool 12 23 6 12 32 3 14 30 3 11 25 0 11 16 8
Snack bar 13 19 6 13 25 0 12 32 7 14 20 1 13 12 9
Skate park 16 14 2 16 18 0 15 26 1 15 18 7 16 6 5
Croquette court
18 4 0 18 20 18 5 1 18 6 9 17 2 9
horseshoe
Equestrian ring 19 2 2 19 2 0 19 4 19 1 8 19 1 3
OF MALE OF FEMALE
AGGREGATE RESPONDENTS RESPONDENTS
N 907 0 o N 369 N 478
f ii
Wilderness park open W
space
Ii i
I
l
r
2
i
l
if
7 5 1
ii
Si
Soccer field 6 35 9 9 21 8 6 64 8 6 37 6 8 34 5
Tennis court 7 35 7 6 30 2 9 47 6 7 4
34 6 4
37
Baseballfield 9 32 9 8 22 6 7 56 2 8 33 5 9 33 0
Basketball court 10 28 2 10 19 8 8 47 7 10 28 2 10 28 6
Softball field 11 24 5 11 17 1 11 4
41 11 25 2 12 25 2
Wading pool 12 23 6 12 16 2 12 38 6 13 18 5 11 26 8
Snack bar 13 19 6 13 12 3 13 36 0 12 19 5 13 19 1
court sand
Volleyball 15 14 3 14 9 6 16 24 9 15 13 0 16 15 8
Skate park 16 14 2 15 8 5 15 27 6 16 11 2 14 16 7
Croquette court
18 4 0 18 3 6 18 5 3 17 4 1 18 46
horseshoe
Equestrian ring 19 2 2 19 1 3 19 4 19 2 6 19 2 0
Note The top 5facilities are highlighted for the aggregate and each sub group
I
50 59 years old 60 years old
N 41 N 56
No children in 1 children in
household
N
Bike trailllane
86
I household
N
Swimming pool
90
I Male
N 73
Bike trailllane
I Female
N 108
Swimming pool
Park benches picnic Restrooms Lighted fields Bike trail lane
tables
Lighted fields Basketball court Lighted fields
Lighted fields Bike trail lane indoor
Restrooms
Lake fountain pondl Swimming pool
Playground play Dog park trails
splash pad equipment Restrooms
Garden
Dog parktrails Soccer field Soccer field
Lake fountain pond
Fitness course
Softball field lighted splash pad
of Respondents That
Would Use Park After Dark
With Security Lighting
39 or younger 69 6
40 49 years 49 7
50 59 years 41 3
60 years 28 8
No children 32 3
With children 57 7
GENDER OF RESPONDENT
Male 37 8
Female 43 0
Key Observations
Children s enrichment organized sports and sports fitness recreation programs fell within the top five in
terms of usage except among those 60 yearsand older and those without children
A greater portion of respondents 40 49 years old of which 77 have children in their household have
had or have their children currently participating in recreation programs and activities
Senior educational programs and computer training are popular among those 60 years old and older and
those without children in the household
More than third of 40 years old and older have participated or currently participate in
one respondents
adult enrichment programs
A relatively larger percentage of respondents between the ages of 50 and 59 have teens involved in
enrichment programs
The younger group of respondents under 50 years old ride a bike carpool or use Dial A Ride or other
public transportation to recreational programs and activities more than their older counterparts
A greater portion of those with children as compared to those without children ride a bike or carpool to
More females as compared to males access recreational programs and activities by foot
of age group Claremont Colleges serve as another source of recreational activities and
Regardless
programs for many residents
More residents 60 years old or older participate in programs at the Claremont Adult School as
compared
to those in the younger age groups
Usage of other providers of recreational facilities programs and services located in the City of Claremont
ADULT PROGRAM
Sports fitnesslrecreation
AQUATIC PROGRAM
10 21 3 20 5 16 4
15
Fitnesslrecreation
AQUATIC PROGRAM
9 25 6 8 25 2 12 17 5
Swimming lessons
CHILDREN S PROGRAM
Educational
CHILDREN S PROGRAM
Enrichment
CHILDREN S PROGRAM
Organized sports
CHILDREN S PROGRAM
21 6
Sportslfitness recreation
CHILDREN S PROGRAM
Childcare preschool
SENIOR PROGRAM
2 0 17 11 1 18 16 9
Educational
SENIOR PROGRAM
4
18 5 1 20 9 5 16 18 2
Fitness wellness activities
TEEN PROGRAM
13 19 3 12 4
15 11 27 8 13 19 7 13 4
17
Fitness wellness activities
TEEN PROGRAM Organized 7 26 5 9 4
21 6 35 3 11 20 5
sports
TEEN PROGRAM
11 20 8 10 18 5 9 30 7 7 4
25 17 15 3
fSporitnests recreation
TEEN PROGRAM
Volunteer 17 17 3
community service 13 15 3 14 23 7 14 19 0 18 15 3
opportunities
Note The 5 programs
top are highlighted for the aggregate and each sub group
OF THOSE OF THOSE
I
WITH NO WITH 1 CHILD OF MALE OF FEMALE
AGGREGATE CHILDREN OR MORE RESPONDENTS RESPONDENTS
N 907 N 561 N 260 N 369 N 478
TEEN PROGRAM
11 20 8 14 15 6 8 32 2 9 23 2 14 19 8
Sorts fitness recreation
TEEN PROGRAM
Volunteer community service 17 17 3 18 12 6 14 25 6 18 16 8 17 18 8
opportunities
Note The top 5 programs are highlighted forthe aggregate and each sub group
88 6
39 YEARS OLD
N 105
4
92
1501 49 YEARS OLD
N 161
93 8
1 59 YEARS OLD
N
86 6
179
I YEARS OLD
N 418
4
86
Walk 57 6 60 0 62 1 60 3 51 7
Ride bike 33 1 43 8 49 1 33 5 20 1
Carpool 20 8 27 6 28 0 15 6 13 9
Dial A Ride public
20 7 20 0 23 6 4
13 4
18
transportation
OF THOSE OF THOSE
I
WITH NO WITH 1 CHILD OF MALE OF FEMALE
AGGREGATE CHILDREN OR MORE RESPONDENTS RESPONDENTS
N 907 N 561 N 260 N 369 N 478
Walk 57 6 52 6 59 2 49 1 63 0
Ride bike 33 1 20 7 46 2 32 2 31 0
Carpool 20 8 11 8 23 8 15 2 22 0
Dial A Ride public 20 7 13 9 18 8 17 1 19 9
transportation
use
39 YEARS OLD
N 105
use
1 49 YEARS OLD
N 161
use
1 59 YEARS OLD
N 179
use
I YEARS OLD
N 418
use
plan to use plan to use plan to use plan to use plan to use
Recreation Provider Rank provider Rank Rank
provider provider Rank provider Rank provider
Claremont Colleges 59 0 57 8 2 68 2 4
55 57 7
Claremont Club 4 37 3 3 45 6 3 49 7 5 36 7 5 4
31
OF THOSE OF THOSE
I
WITH NO WITH 1 CHILD OF MALE OF FEMALE
AGGREGATE CHILDREN OR MORE RESPONDENTS RESPONDENTS
N 907 N 561 N 260 N 369 N 478
plan to use plan to use plan to use plan to use plan to use
Recreation Provider Rank provider Rank provider Rank provider Rank provider Rank provider
Claremont Colleges 59 0 55 8 2 63 9 55 3 63 1
Claremont Club 4 37 3 5 4
30 3 51 2 4 36 0 4 39 0
Key Observations
Children s play area ranked at number one for all subgroups in terms of being a facility that residents use
Younger respondents 39 years old or younger utilize community center facilities less than their older
counterparts
Relatively more residents 60 years and older the computer lab at the center than younger
use community
residents
AGGREGATE
N 907
Classroom
Computer lab
Banquet room h
OF MALE OF FEMALE
RESPONDENTS RESPONDENTS
N 369 N 478
Classroom
Computer lab
Banquet room
Music room 14 6 5 13 5 8 14 8 8 14 5 9 13 4
7
Key Observations
The Independence Day event Monday Night Concert series and Friday Nights Live event draws the most
residents regardless of age gender and number ofchildren in household
A greater portion of respondents 40 49 years old of which 77 have children in their household have
attended the community wide events
Attendance for all community events is the same among male and female respondents
InformationWellness Fairs draw more residents 60 years or older and those without children
The Depot Jazz Series is less popular among younger residents between the ages of 15 and 39 years old
Fewer residents 60 years or older and those without children have attended the Halloween Event
Children s Concert Series Holiday Promenade and Spring Egg Hunt than their younger counterparts and
those with children
Regardless of age and gender of respondent and number of children Independence Day activities the
Monday Night Concert Series and the Depot Jazz Series received the highest satisfaction ratings
AGGREGATE
N 907
Special Event
Independence Day
Celebration Fireworks
Show
Halloween Event
Holiday Promenade 7 47 8
Hunt 8 42 9
Spring Egg
InformationlWellness
10 25 8 10 11 0 10 17 1 10 21 8 6 4
35
Fairs
OF MALE OF FEMALE
AGGREGATE RESPONDENTS RESPONDENTS
N 907 N 369 N 478
Special Event
Independence Day
Celebration Fireworks
Show
Halloween Event
Promenade 9 41 9
Holiday
Hunt 7 42 2
Spring Egg
InformationlWellness
10 25 8 8 29 6 10 17 1 10 24 3 10 27 1
Fairs
Note The top 5events are highlighted for the aggregate and each sub group
Special Event
Independence Day
Celebration Fireworks
Show
Halloween Event 6 3 99 4 4 21 5 4 06 7 4 06 9 4 14
Holiday Promenade 7 3 96 5 4 10 7 3 97 9 3 93 8 4 17
InformationlWellness
8 3 89 9 3 91 10 3 88 4 4 24 7 4 17
Fairs
Yard Sale 9 3 82 6 4 10 3 97
Citywide 8 10 3 86 10 3 90
OF FEMALE
RESPONDENTS
N 478
Special Event
Independence Day
Celebration Fireworks
Show
Halloween Event 6 3 99 6 4 19 5 4 03 9 3 96 4 4 20
Promenade 7 3 96 9 4 14 7 4 03 6 4 03 8 4 08
Holiday
JnformationlWellness
8 3 89 7 4 16 6 4 03 7 4 01 5 4 19
Fairs
Yard Sale 9 3 82 10 3 91 9 3 90 10 3 75 9 4 03
Citywide
Spring Egg Hunt 10 3 74 5 4 23 10 3 64 8 4 01 10 3 92
Note The top 5events highlighted forthe aggregate and each sub
are group
Satisfaction ratings among respondents that attended event
Key Observations
of age gender or number of children in household the resource and referral service was
Regardless
among the top three social service programs utilized by residents
A relatively greater percentage of respondents 60 years of age or older compared to those in younger age
in all social service programs is relatively low irrespective of age groups gender and
Participation
number of children in the household
AGGREGATE
N 907
Parenting class
Food pantry 4 6
Skill
development 7 3 0 4 3 9 9 2 3 6 3 0
employment training
Emergency fund
8 4
2 5 3 9 7 3 5 8 I 1 8
assistance scholarsh ip
Housing referrals 9 4
2 7 2 6 8 3 5 9 1 8
OF MALE OF FEMALE
AGGREGATE RESPONDENTS RESPONDENTS
N 907 N 369 N 478
Counseling support
group
Parenting class
Food pantry 5 2 8 6 3 1
Skill
development 7 3 0 6 2 8 9 1 6 4 3 7 8 2 0
employment training
Housing referrals 9 4
2 8 2 0 8 4
2 8 2 0 7 2 6
Emergency fund
8 4
2 9 1 8 7 2 8 6 3 1 9 1 7
ass istance schola rs hip
Note The top 3 programs are highlighted for the aggregate and each sub group
Key Observations
Regardless of age or gender of respondent or number of children under 17 living at home the top reasons
why residents may not participate in City programs and activities are that the dates and times of the
programs are inconvenient they cannot find programs of interest and the cost ofthe program is too high
A greater percentage of respondents regardless of subgroup associate the name Human Services with a
Slightly more respondents link the Human Services name to a recreation provider than to a parks
and facilities operator
Reason
Cost of program
No childcare 4 4
21 4 27 6 4 25 5 4 15 6 4 16 5
Length of program 7 15 2 8 18 1 7 19 9 7 11 2 7 9 8
No transportation 8 15 0 7 21 0 8 19 3 8 10 1 8 9 1
Note The top 3 reasons are highlighted forthe aggregate and each sub group
OF MALE OF FEMALE
RESPONDENTS RESPONDENTS
N 369 N 478
Cost of program
No childcare 4 4
21 5 12 5 4 25 0 5 19 8 4
Length of program 7 15 2 7 7 1 8 4
15 7 4
14 8 12 1
No transportation 8 15 0 8 6 2 7 16 5 8 12 7 7 13 0
What Respondent Household Members Identify with the Name Human Services
BY AGE GROUP GENDER OF RESPONDENT NUMBER OF CHILDREN IN HOUSEHOLD
Reason
AGGREGATE
N 907
of respondents
39 YEARS OLD
of
N 105
respondents
1501 49 YEARS OLD
N 161
of respondents
4001 59 YEARS OLD
of
N 179
respondents
I YEARS OLD
N 418
of respondents
Recreation provider 52 8 48 6 59 0 49 2 50 5
OF THOSE OF THOSE
I
WITH NO WITH 1 CHILD OF MALE OF FEMALE
AGGREGATE CHILDREN OR MORE RESPONDENTS RESPONDENTS
N 907 N 561 N 260 N 369 N 478
Recreation provider 52 8 4
47 55 0 47 2 55 6
Key Observations
Regardless of age or gender of respondent or number of children under 17 living at home the majority of
residents have learned about recreational facilities programs and activities through the City s newsletter
The newspaper is a common source of information for recreational facilities program and activities
among those 60 years and older and those without children
More ofthe younger residents between the ages of 15 and 39 have seen the street banner off Indian Hill
Blvd advertising recreational programs and activities
A greater percentage of residents with children as compared to those without children and more females
than males learn about recreational facilities programs and activities through The View recreation
brochure
AGGREGATE
N 907
39 YEARS OLD
N 105
1501 49 YEARS OLD
N 161
4001 59 YEARS OLD
N
77 1
179
5001 YEARS OLD
N 418
86 6
City newsletter 80 6 4
72 74 5
4
59 39 0 49 7 52 0 70 3
Newspaper
Street banner on Indian 4
51 48 6
52 3 61 0 4
53
Hill Blvd
Word of mouth 50 8 57 1 55 3 48 6 45 7
Flyer distributed by 31 5 41 0 46 0 4
27 22 2
school other organization
Website 24 1 35 2 37 3 21 2 13 6
E mail 20 2 22 9 23 6 4
13 16 5
15 9 21 9 21 1 10 6 10 0
City partnerships
OF THOSE OF THOSE
I
WITH NO WITH 1 CHILD OF MALE OF FEMALE
newsletter 80 6 84 0 71 5 80 8 80 3
City
4
59 61 9 48 1 59 9 58 2
Newspaper
Street banner on Indian 4
47 55 6
52 3 48 3 52 7
Hill Blvd
Word of mouth 50 8 44 6 4
55 50 1 50 8
Flyer distributed by 46 9 4
27 32 6
31 5 18 2
school other organization
24 1 14 6 30 0 19 5 25 1
Website
4
13 18 5 17 9 4
18
E mail 20 2
15 9 7 1 17 3 12 7 14 9
City partnerships
Page A 20
APPENDIX A City of Claremont Community Needs Survey
ApPENDIX B
VERBATIM RESPONSES
Comments
Respondents were given the opportunity to write down comments on the last page of the survey For better
understanding verbatim comments were
grouped into major topic areas
Beside each topic heading is a number in parenthesis indicating the number of comments in this topic area
COST FUNDING 23
I
Please do not on non necessities These are hard times
We do not think Claremont needs more expensive services or more and don t want to be taxed for any
employees
of these services most of which are unnecessary
New infrastructure should not be a priority given economy Would not pay an assessment or similar fee
tax to
Do not
I think businesses City would benefit if people would visit the Village at night instead of the City parks I
outsidfi Visitors might have some access to these to increase business and traffic goodlbad to our City and
base too much for the Johnson Pasture
As small business owner and current resident of Claremont I feel there should be a better use of
a
City funds
than
Rathfif supplementing the high cost of rehabbing such projects as Griswolds or the PaCking House the City
should use taxpayer revenues on upkeep of such parks as Oakview or
maintaining any and all of the sporting
parks Griffith Larkin EI Roble Danbury by simply adding irrigation and the water bill While the exotic
paying
and extravagant PaduaTheater remodel is a part of the history of Claremont it should not be paid for by
as GM and Ford should not be
save
As we enter this time of economic uncertainties I believe that we should be basic services
focusing on such as
crime food for the etc and should not be fields etc
I understand that any activity that you are able to do will be based on the cost in a difficult economy Be wise in
I
m curious concerned WHYthe
city is about ADDING facilities programs in this time of economic crisis
inquiring
where will the funds come from
Please be sure that no one is left out of activities because of an financial times
w
w
W
W
W
w
G aremontresidents are fortunate so much is offered provided
I
1
n
w
w
n
r
n
W
mw
W
m
m
0
I
I
Am very pleased at the breadth of activities offered for all ages in our
community There seems to be something
for
I
f iL n
m
w
d ffe d a y
1
commitment to
i p d byth
keeping everything up to
g
date
b of ff ring th xt d Yq iitY fth p k and Claremont s 1I
W
A
M
m
OA
A
W
A
A
m
m
A
A
w
W
w
ry pU n do ing c j
ifc tJL
I feel the City does a stellar of facilities for the
job offering a variety public to use A few years back I played in an
adult e
I dodf JII fLJ rxtun fv1y CJ n
njCJ y dthf CJokiflf a frteens j
dO
f I love Claremont
J atl tJ5 ep
f I LfLgoo L CJ
My elderly parents 92 90 live with me and Im so grateful for the Senior Center J
I m t would in more
I work full
our wonderful services d activitie
LCJ rwi5 definitelyparticipjte t afl
L
I Nothing to add except that we love Claremont and the Joslyn Center is very helpful especially Rose
I Claremont does a mostly fabulous job regarding the above Day trips are great
mm
l
w
mv
u
I Thank you so many services and activities in the
great City I wish I had time to enjoy them
r
Claremont has a very impressive
i set of services Anything can be improved thanks for asking but it really is
outs S it i
f1 g
Claremont is a small paradise compared to most other parts of the world
I and the
City government does an
outstanding job Of course we are extremely privileged to have the University in the heart of our city providing
who are dedicated to serving society moreover we
intelligent people live in an area of the world that has one of
the best climate could ever desire and the fact that so many trees line our streets add not only
we
beauty and
charm but a healthy air for us to breath Our citizens are actively involved in
maintaining this happy state and
I sometimes argue much but the results are well worth the arguing
1 1
Claremont provides wonderful services and and facilities We are active
II parks very busy people who have little
time at present to take of Claremont s plentiful I
advantage offerings I
r l
I Love Claremont
I i
The City of Claremont is an amazing place to live there are so many wonderful opportunities caring and
I involved I
h City staff do an outstan ing job of keeping it
looking sCJ o y
people
e love Claremont The farmers market is fantastic and we enjoy all of the downtown events
I Keep d i g h
t you re d ing do not tback
c
m
v
w
m
I The Human Services department already does a remarkable job for this city
t The p s mp t gtt rt
u 1
r r
9fJth t5 1 ff f A YSO Jb 1
i Need City swimming pool
I Put back the big swings which were removed from the NW comer of Memorial Park and the wooden train
I
l jailhouse and stagecoach which were removed from Higginbotham Park
I
Make Claremont famous as a bike town Build a recreationlbike track
y
y
v
children were youngsters and our lived in Claremont we used parks baseball and soccer
en our grandchildren
s
The trails will become more popular as a form of recreation as economy worsens been
Already noticing
increased trail usage on both Claremont and LaVerne trails
m
m
v
v
y
A
m
VA
v
w
w
v
Park facilities clean
I
I
kept reasonably Playground equipment appears safe
I
I would like to see less A YSO soccer and the like in small neighborhood
parks e g Jaeger that don t have
sufficient facilities especially restrooms It disrupts the neighborhood and removes the park from neighborhood
use
n
n
y
m
ov
w
w
w
w
I
Please consider putting a ark in n t have to waste fuel driving to the existing
I park Why not put a pooch POOChk
pari In the pari estdClafilemodnt sOpweddo
NOkrtbhv
elng eve ope on a ua
J
I
y
I It would be great if they put in a bike lane on Bonita or an off street walking
bike Bonita
path near The Claremont
iI Wilderness Park is one of our favorite spots it would be wonderful if there were more jhioggiking trails near
Claremont
I Have not attended special events because have not heard about them would attend if I knew I
Need lights on field for scheduled games and practices Our and games have been cancelled due to
practices
I lack of lights programmed to come on as expected
I
Don t retrofit parks with lights it is unfair to the surrounding community who have to deal with the late night traffic
no e ew
f J
I strongly urge theCity to become more proactive in setting up specific guidelines for Little League activities at
COllege Park Our
I
neighborhood committee has a loose set of promises regarding the use of Metrolink parking by
LL families plus a promise of a pre and post
meeting with neighborhood liaisons I also feel the City should I
I
establish a No More Lights policy for the third field in College Park since our
neighborhood is already bearing its
2ce r
J
the burden of being accommodating to the intrusive quality ts
ofliJ I
L
m
r
f
N dt i Pd t b Hd a d imp p s p p i liylighi d 1
I The soccer fields are well lit but the softball fields have no
light provided after dark This is absurd to me when
I many of the Claremont softball teams are winning tournaments and setting precedents
A
V
I
w
I WE T WANT NIGHTTIME LIGHTED SPORTS FIELDS IN THE MIDDLE OF OUR NEIGHBORHOODS
DON
fie
oviding light fo 9 ftE i
i io e if 2 E e
IP i LIa e cJ
m
mo
C i If to to i
1 eget on
shif 9 I i f fJy L
Seek and follow neighborhood input regarding lighting sports parks at night
i Programs are sometimes filled before info appears in brochures and received in mail e g senior trips
roo
u
The recreation programs are stale doesn t seem like offering changes and the
City s
I quality is poor You have
I some long term iclnstarsses
uctors where instructors are just going through the motions or you have teens
young
adults that are not very interested in what they are doing My family has tried many programs over the years and
as ot f valu n I go to other cities f
c 2 1
thl eir
program
m
Have d many of the City pro ams cilit s for all ages when hildr
l lre f g uEJn Claremo
J
I
r
More public swim hours More recreation in Village area at library
w
m
w
I Group tours of college galleries museums etc with docent if possible
I o g ni g volunt opportunities e g wr ppi gg ff fo d for ne
d
di rslhard
hiPfu ii j
v
w
Design programs and services for children through older adults that utilize all of the space available in both city
owned facilities and Claremont USD facilities Seek to partner with private vendors in the community to avoid
duplication of services especially in areas where a private provider may already have programming and
equipment in place i e The Claremont Club and community exercise and fitness centers
i We would in Claremont if
spend more money shopping they would put some decent fast food restaurants in for
I families that are always on the go I
M
r
W
w
1
I Do away with overnight parking
We
eed on Scripp Dri
r tw top sig tDanbury or Radford anoth er at Bridgeporl The pe d g
I
I
t
awful
and need
Two stop signs are much more cost effective than two policemen on motorcycles The police are too busy
to be here around 7 30 am and again around 2 30 2 45 pm
I
no
n
u
h
i
I
is very oncerned about traffic issues on College
condominiums or apts are built in the former Courier lot Traffic is
venue that wi if ti p p osed l
I currently at rush hour backed up to Arrow Blvd I
when the train comes through We can only imagine what a snarl there will be with
multiple dwellings built on that I
lot combined with Little League traffic and Metrolink tie ups
i
I
Human services should be a higher
L priority for the City
APPENDIX B
City of Claremont Community Needs Survey Page 4
8
SOCIAL SERVICES continued
In the nine years Ive been in Claremont Ive found it extremely frustrating at the lack of recreational programs
provided for the disabled I have personally tried to get access to a gymnasium for wheelchair basketball for over
five years and have been blown off The City continues to promote programs for children seniors and able
bodied adults I ask you to consider the needs of the disabled when City dollars are invested in parks I can tell
invested millions Johnson s Pasture and many disabled
you that it s not a pleasant feeling knowing that the City
will never be able to enjoy it
v
We could look more into the needs of that small part of our city s population that needs help
deeply
SAFETY 6
skate in Lewis Park It is broken and unsafe for children Please replace it with
Please replace finger park
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The tennis courts at Cahilla are dangerous and need upkeep
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hildren at try ay to 9L
I ha c gs d
5 n drin
Jngfotmt J 1 Higgilm p le l
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rie e told me of th fts an bullying t eir children have exp e ed a the
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nd notice abo tmor t urists
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It s not safe for anyone I
and the trails open after its dark
city parks Should all parks be dawn to dusk
Why are
when its dark and I really don t want more its just light pollution
lights
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V
Great idea to take a survey I
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thO you would want t kno how ou mmunitYb ilding ddb
co bett ti d Ig d th t P rl I
of the survey
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The needs of the sports minded families need to be met without taking away the green areas in the parks and the
il t ii i tt j jj 1 I
trees Jjere
f is no place in the survey to support keeping the beautiful green areas in the parks It is important to
I find where sports areas can be developed without infringing on the parks
places
r Th j ysu t k
fu and pl Well d ne
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Close the street for Viiage Cruise Night for the vintage cars instead of fighting it and ticketing their cars I
I Claremont is the only local town that tries to sabotage the Cruise Night rather than make it a fun local event with
1 open instead of a bunch of complainers It could be a huge draw for businesses if they would cooperate
shops I
During Friday Nights LiveNiJage Enterlainment it would be nice if street vendors were available to sell water I
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I Sometimes you just want to buy water without having to go into a restaurant I
l
r need more musiclbands entertainment The last one
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Parades aren t what they used to be was very
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I disappointing
Call it an Easter Egg Hunt not a Spring Egg Hunt how insulting
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g of r ey
m
Would like to see the trolley fit up as it used to be
Move some of the programs to many of the classes I would like to take like
evenin
s painting arls etc are
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but I work and cannot access most of these
L offered mornings or mid days for seniors I
iv 5 ing clas s
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Page B 5
APPENDIX B City of Claremont Community Needs Survey
MOREIVARIED CLASS ACTlVITY TIMES continued
Senior activities if not all offered during the workday Even social programs
Would participate in some they were
MAINTENANCE 4
ms at
g f3r f1 par
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Public toilets need to be kept clean
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lack
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wey ligh 2 ry fE per
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etc clean and from outsiders abusing park rules
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1 Keep the trails parks protected
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Ensure library is open
adults aged 25 to 34 11 8 reduction and adults aged 34 to 44 9 7 reduction Residents in these age
reflects an exodus of young adults
groups are typically members of young families Claremonts age composition
and services that are
and families possibly due to the high costs of housing limited City and School programs
inviting or geared towards them and limited opportunities for them to be involved in the community Enough
said this issue must be addressed Our group is here but no one is bringing us young families together and
families that need etc that meet our
addressing the issue that we are two parent working support programs
schedule
Center for South Claremont for those that t afford to go to the Hughes
can
Open Wheeler Park as Community
Center
If
Human Services focuses too much on rentals to non Claremont residents Doesn t enforce park rental rules
of the and facilities Claremont parks and programs are
we stop bringing in out of area teams and renters parks s
I Suggest using more traditional city function names widely understood and recognized by community 1
d live xtdOOC w we nee
F eaa e
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L r e t 9
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APPENDIX B City of Claremont Community Needs Survey Page