TEMPERAMENTS

POWERFUL CHOLERIC

PUPULAR SANGUINE
BASIC DESIRE:

BASIC DESIRE:

HAVE FUN

HAVE CONTROL

EMOTIONAL NEEDS:

EMOTIONAL NEEDS:

ATTENTION
AFFECTION
APPROVAL
ACCEPTANCE

LOYALITY
SENSE OF CONTROL
APPRECIATION
CREDIT FOR ABILITY

GET DEPRESSED:

GET DEPRESSED:

LIFE NO FUN , NO ONE SEEMS TO LOVE THEM

LIFE OUT OF CONTROL AND PEOPLE DONT ACT THEIR WAY

AFRAID OF:

AFRAID OF:

BEING UNPOPULAR OR BORED, LIVE BY CLOCK, HAVE TO KEEPRECORD

LOOSING CONTROL OF ANYTHING
OF MONEY

LIKE PEOPLE WHO:

LIKE PEOPLE WHO:

LISTEN AND LAUGH, PRAISE AND APPROVE

SUPPORTIVE AND SUBMISSIVE, SEE THINGS THEIR WAY, COORPORATE

QUICKLY AND LET THEM TAKE CREDIT

DISLIKE PEOPLE WHO:

DISLIKE PEOPLE WHO:

CRITISIZE, DONT RESPOND TO THEIR HUMOR , DONT THINK THEY ARE LAZY AND NOT INTESETED IN WORK CONSTANTLY, BUCK THEIR
CUTE
AUTHORITY, BECOME INDEPENDENT , UNLOYAL

REACT TO STRESS:

REACT TO STRESS:

LEAVING THE SCENE, FINDING FUN GROUP, GO TO SHOPPING,

CREATING EXCUSE AND BLAMING OTHERS

LEAVING THE SCENE, FINDING FUN GROUP, GO TO SHOPPING,

CREATING EXCUSE AND BLAMING OTHERS

CONTROLS BY:

CONTROLS BY:

CHARM

ANGER

RECOGNISED BY:

RECOGNISED BY:

CONSTANT TALKING, LOUD VOICE AND BRIGHT EYES

ABCD OF TRUST
ABLE
(DEMONSTRATE COMPETANCE)
GET QUALITY RESULTS
SOLVE PROBLEMS
AM HIGHLY SKILLED
AM I GOOD AT WHAY I DO
HAVE RELEVANT EXPERIENCE
USE MY SKILLS TO ASSIST OTHERS
STRIVE TO BE BEST AT WHAT I DO

BELIEVABLE
(ACT WITH INTEGRITY)
KEEP CONFIDENCES
ADMIT WHEN I AM WRONG
AM HONEST
AVOID TALKING BEHINDS PEOPLES BACK
AM SINCERE
AM NON JUDGEMENTAL
SHOW RESPECT FOR OTHERS

TEMPERAMENTS
PERFECT MELANCHOLY

PEACEFUL PHLEGMATIC
BASIC DESIRE:

BASIC DESIRE:

HAVE PEACE

HAVE PERFECTION

EMOTIONAL NEEDS:

EMOTIONAL NEEDS:

PEACE AND QUITE

FEALING OF WORTH
LACK OF STRESS
RESPECT

SENSITIVITY
SUPPORT
SPACE
SILENCE

GET DEPRESSED:

GET DEPRESSED:

CONFLICTS IN LIFE, PERSONAL CONFRONTATION, NO ONE WANT TO

HELP

LIFE OUT OF ORDER, STANDARDS ARENT MET, NO ONE SEEMS TO

CARE

AFRAID OF:

AFRAID OF:

DEAL WITH MAJOR PERSONAL PROBLEM, MAKING MAJOR CHANGES

NO ONE UNDERSTANDING THEIR FEELINGS, MAKING MISTAKES,

COMPROMISING THEIR STANDARDS

LIKE PEOPLE WHO:

LIKE PEOPLE WHO:

MAKE DECISION FOR THEM, RECOGNISE THEIR STRENGHT, RESPECT

THEM

SERIOUD, INTELLECTUAL, DEEP ,CARRY OUTSENSIBLE CONVERSATION

DISLIKE PEOPLE WHO:

DISLIKE PEOPLE WHO:

TOO PUSHY, TOO LOUD, EXPECT TOO MUCH OF THEM

LIGHTWEIGHT, FORGETFUL, DISORGANISED, SUPERFICIAL,

UNPREDICTABLE

REACT TO STRESS:

REACT TO STRESS:

HIDING FROM IT, WATCHING TV, EATING, TUNING OUT LIFE

WITHDRAWING, GETTING LOST IN BOOK, BECOMING DEPRESSED,

GIVING UP, RECOUNTING PROBLEMS

CONTROLS BY:

CONTROLS BY:

PROCASTINATION

THREAT OF MOOD

RECOGNISED BY:

RECOGNISED BY:

CALM APPROACH , RELAXED POSTURE

SERIOUS SENSITIVE NATURE, WELL MANNERED APPROCH, SELF

DEPRECATING COMMENTS, WELL GROOMED LOOK

ABCD OF TRUST
CONNECTED
(CARE ABOUT OTHERS)
LLISTEN WELL
PRAISE OTHERS EFFORTS
SHOW INTEREST IN OTHERS
SHARE OABOUT MY SELF
WORK WELL WITH OTHERS
SHOW EMPATHY FOR OTHERS
ASK FOR INPUTS

DEPENDABLE
(MAINTAIN RELIABILITY)
DO WHAT I SAY I WILL DO
AM TIMELY
AM RESPONSIVE TO REQUESTS
AM ORGANISED
AM ACCOUNTABLE FOR MY ACTIONS
FOLLOW UP
AM CONSISTENT

High-Maintenance People
The Critic
The Martyr
The Wet Blanket
The Steamroller
The Gossip
The Control Freak
The Backstabber
The Cold Shoulder
The Green-Eyed Monster
The Volcano
The Sponge
The Competitor
The Workhorse
The Flirt
The Chameleon

Nature
Constantly complains and gives unwanted advice.
Forever the victim and wracked with self-pity.
Pessimistic and automatically negative.
Blindly insensitive to others.
Spreads rumors and leaks secrets.
Unable to let go and let be.
Irrepressibly two faced.
Disengages and avoids contact.
Seethes with envy.
Builds steam and is ready to erupt.
Constantly in need but gives nothing back.
Keeps track of tit for tat.
Always pushes and is never satisfied.
Imparts innuendos, which may border on harassment.
Eager to please and avoids conflict.

Critical Questions

People Principles

The Lens Principle

The Readiness Question:

Are We Prepared for
Relationships?
The Mirror Principle
The Pain Principle
The Hammer Principle
The Elevator Principle
The Big Picture Principle
The Exchange Principle
The Connection
The Learning Principle
Question: Are
We Willing to Focus on
The Charisma Principle
Others?
The Number 10 Principle
The Confrontation Principle
The Bedrock Principle
The Situation Principle
The Trust Question:
Can We Build Mutual
Trust?

The Bob Principle

The Approachability Principle
The Foxhole Principle
The Gardening Principle

The Investment
Question:
Are We Willing to Invest

The 101 Percent Principle

The Investment
Question:
The Patience Principle
Are We Willing to Invest
in Others?
The Celebration Principle
The High Road Principle
The Boomerang Principle
The Synergy Question: The Friendship Principle
Can We Create a WinWin Relationship?
The Partnership Principle
The Satisfaction Principle

Winning With Others

Statement

Who We Are Determines How We View Others

1.Who you are determines what you see. 2.Who

you are determines how you see others.
3.Who you are determines how you view life.
4.Who you are determines what you do.

The First Person We Must Examine Is Overselves

The Mirror Test

1.The first person I must Know is myself-self
awareness.

Hurting People Hurt People and Are Easily Hurt By

Others
Never Use a Hammer to Swat a Fly Off Someone's
Head
We Can Lift People Up or Take People Down in Our
Relationships
The Entire Population of World-With One Minor
Exception-Is Composed of Others
Instead of Putting Others in Their Place, We must
Place Overselves inTheir Place
Each Person We Meet has Potential toTeach Us
Something
People Are Interested in the Person Who is
Interested in Them
Believing The Best in People Usually Brings The Best
Out of People
Caring For People Should Precede Confronting Them
Trust Is The Foundation of Any Relationship
Never Let The Situation Mean More Than The
Relationship
When Bob Has Problem With Everyone, Bob Is
Usually The Problem
Being at Ease With Overselves Helps Us Be at Ease
with Others
When Preparing for Battle, Dig a Hole Big Enough for
a Friend
All Relationships Need Cultivation

Find The One Percent We Agree on and Give It 100%

of Our Effort
The Journey With Other Is Slower Than The Journey
Alone
The True Test of Relationships Is Not Only How Loyal
We Are When Friends Fail, But Hoe Thrilled We Are
When They Succeed
We Go to A Higher Level When We Treat Others
Better Than They Treat Us
When We Help Other, We Help Overselves
All Thing Being Equal People Will Work With People
They Like; All Thing Not Being Equal They Will Still
Working Together Increases The Odds of Winning
Together
In Great Relationships The Joy of Being Together Is
Enough

Closing Statement

What determines who we are?

1.Genetics
2.Self image
3.Experiences in life.(Evaluated experience are
the best teacher)
4.Attitude(Attitude about experiences)
5.Friends

The way you view others is determined by who you are.You

can't go away from that truth.If you don't like people that
really is statement about you and way that you look at
people.Who you are determines how you view others.Your
view point is problem.If thats the case then don't try to
change others.Don't even focus on others.Focus on
yourselves.If you change yourselve and become the people
you like to be.You will began to view others in whole new
light and that would change the way you interact in all your
relationships.

Sr. No.

Ways To Win With People

Begin with you

Practice Rule 30 seconds

Let people know you need them

Create a Memory And Visit it Often

Compliment People in Front of Other People

Give others a reputation to have to keep

Say the right words at the right time

Encourage dreams of others

Give credit to others

10

Give the best of you

11
12
13
14
15
16
17
18
19
20
21
22
23
24
25

Share a secret with someone

Remove the gold of good intentions
Remove your gaze from the mirror
Do for others what they cannot do for themselves
Hear with Heart
Find the key that unlocks the hearts of others
Be the first to help
Add value to people
Remember the stories of the people
Share a good story
Unconditionally Give
Learn the name of your mail
Indicate the strengths of the other
Write notes of encouragement
Help people succeed

1.Starting with yourself - If you want to win with people, you've got
to be a winner yourself - or at the very least be on your way to
becoming one.
2.You've got
to start with yourself - if we do not form a winning character, we are
sure to lose with people.
3.You cannot be happy without being healthy - Not only to you have
to be physically happy, you have to be emotionally happy.
4.You can't give what you don't have - To get the best out of others,
you have to be a winner or become a winner.
5.How to you become a winner - Being a winner comes down to one
thing: your value.
6.Recognize your value
7.Accept your value
8.Increase your value

1.Within 30 seconds of a conversation, say something

encouraging to a person.
2.The 30-Second Rule Gives People the Tripe-A-Treatment All people feel better and do better when you give
them attention, affirmation, and appreciation.
3.The
30-Second rule gives people energy
4.The 30Second Rule Instills Motivation
5.What
does MOTIVATION do?: Motivation helps people know what
they should do and do it! Motivation helps people know what
commitment they should make and make it. Motivation helps
people who know what habit they should break and break
it. Motivation helps people who know what path they should
take and take it.
6.Motivation makes it possible to accomplish what you should
accomplish
1.The secret to getting people join a team is letting them know
that you can't do it without them.
2.What
does a dream allow you to do?: Give up at any moment all that
I am in order to receive all that I can become. Sense the
invisible so I can do the impossible. Trust God's resources
since the dream is bigger than all my abilities and
acquaintances. Continue when discouraged, for where there is
no faith in the future, there is no power in the
present.Attract winners, because big dreams draw big people.
See people and yourself in the future.
3.People
need to be needed
4.People
need to know they need people.
5.People
need to know they are needed.
6.People
need to know that they helped.

1.Take a initiative - Make something happen - Memories don't

find us, we find them. If we are intentional, we can make
memories.
2.Set
aside time to make something happen.
3.Planning - Plan for something to happen - Most people
don't lead their lives, they accept their lives.
4.Creativity - Find a way to make something happen.
5.Shared experiences - Make somethihng happen together.
6.Mementos - Show that something happened.
7.Relive the memory - Talk about what happened.
1.People want to feel worthwhile in life.
2.A private compliment turned public, instantly and
dramatically increases in value.
3.Compliments increase in value when we value the person
who gives them
4.Compliments affirm people and make them strong
5.Compliments in front of others are the most effective one
you can give.

1.One of the best ways to inspire others and make them feel
good about themselves is to show them who they could be.
2.When you give someone a reputation to uphold, you give
him or her something good to shoot for.
3.All
people possess both value and potential
4.Back
up your high opinion of other with action
5.Look
past their pasts and give them reputations for their futures
6.Give people a new name or nickname that speaks their
potential

1.The wrong words said at the wrong time discourage me

2.The wrong words said at the right time frustrate me
3.The right words said at the wrong time confuse me
4.The right words said at the right time encourage me
5.Be sensitive to time and place
6.The key to saying the right thing at the right time is paying
attention to the context
7.Say it
from the heart
8.Recognize the power of the right words at the right time

1.Encouraging others in their pursuit of a dream is to give

them a wonderful gift
2.People will live up to their dreams when they have a chance
to fulfill them
3.Ask
them to share their dream with you
4.Affirm the person as well as the dream
5.Ask about the challenges they must overcome to reach their
dream
6.Offer
your assistance
7.Revisit
their dream with them on a consistent basis
8.Determine daily to be a dream booster, not a dream buster
1.Check your ego at the door
2.Don't wait - pass the credit ASAP
3.Say it in front of others
4.Put it in print
1.Anyone can be an important person to me
2.Anything we do can be made important
3.You can become important to anyone
4.Make the most of your gifts and opportunities