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Six Sigma Green Belt Certification Workshop: LECTURE 4: Organization Drivers and Metrics
Six Sigma Green Belt Certification Workshop: LECTURE 4: Organization Drivers and Metrics
Six Sigma Green Belt Certification Workshop: LECTURE 4: Organization Drivers and Metrics
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ASQ Body of Knowledge I.A.2
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Copy Right RS OTIFAS (P) Ltd
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Business Performance Measures
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2/9
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Key Performance Indicators
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3/9
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Balance Scorecard
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Return on investment
Return on capital
Return on equity
Economic value added
Absentee rate
Employee satisfaction
Turnover rate
Internal promotion rates
Financial
Perspective
Learning and
Growth
Perspective
Customer
Perspective
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Internal Process
Perspective
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Defect rates
Cycle times
Throughput rates
Quality
Timely delivery
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Satisfaction levels
Retention rates
Referral rates
Quality
On time delivery
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4/9
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How Good is 99% Accuracy?
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99.99966% Good
99% Good
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Copy Right RS OTIFAS (P) Ltd
5/9
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Six Sigma as Metric
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Accuracy 99.99966%
Sigma Level ()
Accuracy %
DPMO
30.23
697700
69.13
308700
93.32
66,800
99.379
6,210
99.9767
233
99.99966
3.4
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6/9