W

Hon. Steadman Fuller

hat a year! I have had busy times

- active times when I have found myself
in a spin but nothing like this past year!
Greetings to the members of the KB
family!
Its that time again when I get to my
desk and sit, hopefully, for a few quiet
moments to share some thoughts with
you, highlight some developments and
set the path for the next quarter.
Since we last spoke in August last year
so much has happened nationally
and locally, right here at KB. On the
national scene we experienced a change
of government; we wish the new
administration Gods blessing for a
successful tenure.
Training
I now turn my attention to some very
important things that have taken
place here at KB. The consultancy of
Dr Grace Martin Hall has come to a
close after almost two years of intense
consultations and discussions. The process was not a particularly easy one but
it offered us a welcome opportunity to
evaluate our systems, identify the weak
areas and move to put the necessary

Inside this issue

corrective measures in place. Some of the towards

sustained viability.
areas that were dealt with included:
Strengthening of revenue streams
Sales & Marketing
Improving
daily
departmental
operations
In our last issue we introduced our new
Improving reporting activities
manager of Sales & Marketing, Mr
Enhancing Personnel development Garfield Dixon. The department has since
through training
been strengthened and already we can see
Introducing new systems in Human and feel the effect of their efforts in our yard
Resource management
sales and in collaborative events with the
A number of adjustments have been Education Promotions Unit (EPU) (see page 6)
made in these and other areas, all
with the objective of creating a more Sports
productive and knowledgable work force
and systems that will ensure positive It is not surprising that sports is considered
results. I believe we are off on a good one of the best bonding agents in the
footing and it is my wish that we will all cementing of relationships. This is a reality
work together to ensure that the gains we that we have experienced here at KB. Over the
have made so far will be maintained. My past few months we have been engaging in a
thanks to Dr Hall and to all members of number of sporting activities, internally and
staff and in particular, members of our externally. And if I may so myself, I think we
management team who were integrally have been doing very well (see pages16 &17)
I want to congratulate Karim Harvey and his
engaged in the various exercises.
team for their efforts in organizing and
As indicated earlier it has been a very seeing through the successful mounting of
busy year and I know I have been some- the in-house aspect of these events. I am
times missing in action but I intend greatly encouraged by these initiatives and
to improve on that and in the months pledge the full support of the organisation
ahead I expect I will be sharing more in within budgetary limits. May I also
KB concerns as together we work
contd on page 9

KB launches the KB ESSA Awards

Minister of Education, the Hon Rev Ronald Thwaites (4th from l) in a firm handshake with KB CEO the Hon Steadman
Fuller to cement the KB/Min of Educ partnership in the KB ESSA Awards competition for high schools. Sharing the moment
are (from l): KBs Mkting Mgr Garfield Dixon, EPU Mgr Norman Livingston and Director Steadman Fuller Jr, From right
are: JTA Secretary General Dr Adolph Cameron and Actg Permanent Secretary in the Min of Educ Mrs Grace McLean.

Pointers for Holy Week

(Presented at the Blessing of the Palms
service held in the Stony Hill Square on Palm
Sunday, April 1. While written with Holy Week
in mind, KB Newsletter is recommending the
tips for all seasons)

1. (H) Halt! Stop for awhile, or al least slow

down. Take time to rest and relax. Your
body needs rest, so find time to be still.
2. (O) Off with your worldly pursuits and
concerns. Turn off your cellular phone if
you have to, so that you can focus on your
spiritual life this week.
3. (L) Listen. If you are in the Off or Silent
mode, then you can really, listen, pray and
meditate. Take time to listen to God and tell
him whats happening in your life.
4. (Y) Yield to God. Let go of your grip on

Christmas Messages
(Some managers had kindly extended Christmas
greetings to the KB family. Please see excerpts from
those messages below) The Editor

et us hope that the peace of the Christmas

season will impact the other activities,
in particular the General Elections. Please
accept very best wishes for a Holy and
Happy Christmas from the Fuller family to
your family.
Sonia Fuller, Director,
Corporate Services

Christmas gift suggestions:

To your enemy- forgiveness; To an opponenttolerance; To a friend - your heart; To a

customer - service; To every child - a good
example; To all charity ; To yourself,
respect.

- Oren Arnold
I would like us to remember that Jesus is the
reason for this season, so while we are out
celebrating and enjoying the festivities keep
Jesus in our hearts.
Garwin Boswell,
Manager Liguanea

your own life. Be on the lookout for His

road signs as you travel on. Listen to His
instructions, and you will find your way.
Better still, let Him do the navigating and
the driving.
5. (W) Warm up your relationships.
Time to allow your loved ones to feel that
warm-and-sunny-spring you: not the
cold-and-cloudy-winter you. Reach out
to the people you have taken for granted
or left out altogether.
6. (E) Erase the burdens of guilt and
sin with a good, honest and humble
confession. Heed Gods call: Come back
to me, with all your heart. Dont let sin
keep us apart. Long have I waited for
your coming home to me

Christmas

is a time of giving and

sharing. It is the time to feel the joy and
happiness of being alive and blessed,
to be loved and remembered with the
gifts, thoughts, wishes or bb messages
received. It is also the time for loving
and forgiving... May this Christmas be
a Joyous and holy one for you and your
loved ones
and
remember :Christmas is not a time nor a season,
but a state of mind. To cherish peace and
goodwill, and to be plenteous in mercy,
is to have the real spirit of Christmas.

7. (E) Express your love. Whatever you do,

especially this week, like praying, let them all
be expressions of your love and gratitude to
God, Let them be done not out of fear, or out
of obligation.
8. (K) Kneel down. In humility, kneel down
in prayer before God and thank Him for suffering so much, for dying on the cross and for
rising again for our salvation. Somebody died
for you and me. Let us not allow this week to
pass without personally thanking Him.
Thanks to Mrs Jackie Irons JP, Executive Member of
the LMA (Kingston chapter)

et Christmas be a time that is set apart for

thinking of those who are dear, who hold a
special place in our hearts. May the love of
God warm your hearts ; may you
forever cherish the memory of what this
season imparts. Remember always, it is not
the gifts that are wrapped and placed under
the Christmas tree but the Christmas that
lives within our hearts that will make
a difference to you and me.
Tashana Johnson
Retail Co-ordinator

- Calvin Coolidge

Tamara Dolphy,
Financial Controller

APOLOGY

My

earnest prayer this year is that

Christmas finds us all in good health,
enjoying the love of our families and
close friends. May the peace of God,
that passeth all understanding, keep
your hearts in perfect peace
throughout this season.

Christopher Barrant,
Supervisor, SpanishTown

The Editor and Editorial team extend apologies for

the absence of the Christmas issue of the KB
Newsletter. As a result, this issue will cover the
period September 1 2011 to February 29 2012.
I trust you will find the issue interesting and that it
meets your expectations. Please let us know your
thoughts by e-mail to: newsletter@kb.com Thank
you.
KB Newsletter needs YOUR input; please share!
Lois Gayle
Editor

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012

KB LAUNCHES AWARDS
COMPETITION FOR NON-TEACHING
STAFF IN HIGH SCHOOLS

B Newsletter is indeed proud to share

with the family the newest KB initiative in
support of the education sector. It is the KB
Education Support Staff Achievement (KB
ESSA)Awards introduced to highlight the
contribution of non-teaching staff in high
schools.

this move by the

Kingston Bookshop
will be

h i g h l y
infectious, not
only to the education
system but to
the society as a
whole.

The Jamaica Teachers

Association (JTA) had
some very kind words as
well. Dr Adolph Cameron,
Secretary General of the
association, said that
although the local
organisation has not yet
embraced this group of
persons as is the case with
KB ESSA MOMENTS: Minister Thwaites and Custos Fuller
their
North American
in a firm handshake...(below) the Custos in conversation with
counterparts,
the JTA is
Mrs Grace Mclean and Dr Adolph Cameron
very aware of the contribution of these co-workMinister of Education, the Hon Rev Ronald
ers. He highly commended the
Thwaites, has warmly endorsed the
Kingston Bookshop for the move
initiative describing it as one redressing an
and pledged the full support of
important imbalance in the society and
the JTA.
putting it straight for the future. Noting
For his part, Custos of Kingston
that hierarchy is a fact of nature , the
and CEO for the Kingston BookMinister said however it has been used in
shop, the Hon Steadman Fuller
ways we want to correct. Elaborating on
said that in his role as student and
this, he added: If there is one message we
teacher he had benefited from the
need to get across to our children in their
support of persons classified as
upbringing,
to
ensure
wholesome
non-teaching staff. I see many
development, it is that we must value every
of these persons as a solidifying
contribution.
force in the system. Principals
Minister Thwaites expressed the hope that
and other teachers come and go

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012

but very
often the
support staff
remain so I consider
this new effort a good
fit in the present mix
of
education
initiatives being carried out by KB.
The competition was launched on
February 10 at the Ministry of Education.
Acting Permanent Secretary in the
Ministry of Education, Mrs Grace
McLean, chaired the function. Senior
KB staff members in attendance included
Directors Steadman Fuller, Jr and Damani
Johnson, manager of the Education
Promotions Unit Norman Livingston,
Training Manager Ricardo Fuller and
Sales & Marketing Manager Garfield
Dixon.
The competition is high gear with
nominations already coming in from
across the island and a host of fans
touching base on facebook. The awards
presentation ceremony will be held
during Education Week.

Departmental Reports
T

Human Resource Department

he period August 2011 March 2012

saw the Human Resource Department
in a very active mode. Staff activity
included six new members of staff, 11
persons confirmed to permanent staff; four
persons receiving promotion and 21
persons leaving the company for one reason
or another.
We Welcome:
Niketa Hill - accounting clerk; Marla
Francis Purchasing Agent ; Ramonm
Lawrence and Ainsley Cowell- Marketing
Officers ; Josephine Ulett White
Accountant and Jermaine Blair Sales
Representative.
We wish for you all a productive and
mutually rewarding tenure at KB.
And productive it seems to have been as
we note that a number of these persons
have joined others in being confirmed to
Permanent Staff. On that list we have:
Garfield Dixon and Ainsley Cowell M &
S; Josephine Ulett White and Niketa Hill
Accounts; Frederick Grant EPU; Joseph
Small Spanish Town store; Marla Francis
Purchasing; Jodian Meeks and Patricia Peart
Stationery; Tishana Walker Boulevard
and Kafier Miles McLean Liguanea.
Congratulations on this development! Please
continue the good work.
Promotions
Heartiest congratulations are in order
for the following persons who have been
promoted. They are:
Chrstopher Barrant now manager, Spanish
Town; Ian Foster, Jason Smith and Kymonne
Gordon now supervisors at Liguanea,
Boulevard and Pavilion respectively.
KB Newsletter wishes you every success in

to increase their pension contributions from

5% to10 %.

your new role.

Birthday Vouchers
Separation
In recognition of their birthdays the
(Resignation & Termination)
We said Goodbye to the following company continues to give staff members gift
vouchers which are redeemable at Ammars
persons during this period:
Annece Bryan-Wilson, Kadean Groves, stores.
Lorenzo Burke, Cedrick
Henry, Uniforms/ Clothing
Ian
Gordon, Delrose Mcherson, New
uniforms/clothing
have
been
Vinnette Herridge, Sheriika Moulton, distributed for permanent staff. This issue is
Sheldon Rowe, Robbeiann Salmon,
Dwane Scott , Ayton Stephens,
Tavar Lynch , Keron Williams,
Patricia Peart,
Garnett Williams, CREATING QUITE A STIR!!
Georgia
Francis, Devon
Spaulding, Daviot
Barnaby,
Naemaro Lewis, Omar Skiers.
We do wish these persons all the
best in their new endeavours.

KB COLOURS

Staff Meeting
The
first
general
staff
meeting for 2012 was held on
February 5. The Managing
Director spoke on exercising
conservation in these economic
times; the challenges being
experienced, and the way
forward for the company.
Presentations were made by
Human Resources, Training &
Development
and
the
Promotions
Department.
Guest presenters were Mr.
Derrick Plummer (The Health
Plan) and Mrs. Joan DavisWilliams (How to get rid of
stress).

Kymone Gordon

74 store to Pavilion
Garwin Boswell

Liguanea to Springs
Richard Dobney

Pavilion to Liguanea
Petrecia Thomas

70b to Springs
Jerome McKenzie

Pavilion to Springs
Melisa Tyghter

Springs to 70b
ONeil Lorne

74 store to Springs
Curtis Anderson

Springs to Pavilion
Ruel Matthie

74 store to 70b
Paula Plummer

70b to 74 store
Patricia OSullivan

70b to 74 store
Andrica Reid

74 store to Springs
Jodian Montique

Springs to 70b
Novia Parke

70b to Pavilion
Shanique Bancroft

Liguanea - 74 Warehouse
Kafier Miles-McLean

74 Store to Liguanea

Other Happenings:

Nadia Mighty daughter Nakaya Brown;

Florence James daughter Julissa Thomas;
Duwayne Sutherland twin girls
Shawayne & Shamille;
Devon Fray son Devan Fray;
It has been a tough year but Im proud of
Patricia Peart son Nasean Brown
what we have accomplished at the location.
This summer was one of our busiest, and we
Deaths
managed to overcome.
Sincere condolences to the following I would like to take this opportunity to
persons who lost relatives during the commend all the staff members who have
period under review:
helped to make the season productive. I
would also like to congratulate Shemaih
Mr. Odaine Kitson - aunt;
Cappo Darling and Jahmoy Bruce for
Mr. Jermaine Hylton mother;
making the KB football team. The team
Mrs. Claudia Facey brother;
topped their zone in the first round, which
Mr. Stewart Johnson father;
was quite impressive being that this was the
Miss Andrica Reid - grandfather;
first time we have entered.
Mrs. Sherine Young - sister;
Mr. Duawyne Hyatt - brother in law
Garwin Boswell
and Miss Andrica Reid grandfather
Manager

Liguanea Store

Identification Cards:
The majority of staff members have
received their ID cards for the period
September 2011 July 2013. However,
employees at 80 King Street will receive
their card a little later as their IDs will
be prepared to serve a dual purpose
IDs and swipe cards used to enter the
building.

Births
Congratulations to the following persons Sonia Smith
who became proud parents during this Manager
period:
Andrica Reid daughter Tatianna Jahnel;
THE NEW UNIFORMS: The Ladies and lassies do look gorgeous in
their new unifirms. Showing off in fine style are (anti-clockwise from
l): Anna-Kay Guthrie, Audrey McKoy, Latoya Swaby, Novelia Green,
Claudia Facey, Talitha Wilson, Kimone Gordon, Primrose Brown and
Melinda Matthews.

KB Thrift Plan
The Kingston Bookshop Thift plan was
introduced in January 2011. It is a
savings and loan fund. To date, there
are 63 members and loans of just over
J$1.3m have been disbursed.

Babies

Tatiana

Nakaya

Julissa

Spanish Town Store

The year 2011 is quickly coming to an end,
for some it has been a difficult year, for others
a good year. The end of the year is poised for
excitement, with elections to be held in short
order.
The reduction in major crimes is a welcome
development for the country, More persons
are alive to share the Christmas with their
loved ones; this is indeed is good news.
Economically , Jamaica remains very
vulnerable, with the challenges in the

Shawayne & Shamille

Contd on page 12

Devan

Nasean

scheduled to carry through to July 2012

Staff Rotation/ Transfer
The following staff members were rotated or
transferred:

Talitha Wilson
Pension
74 Store to 80 King Street
Staff members are still being encouraged

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012

SALES & MARKETING

T

ON

THE GO

and shares space with Mr.

he recently established Sales and
Ricardo Fuller and Mr.
Marketing Department at Kingston
Steadman Fuller Jnr. This
Bookshop has been charged with the
office area engenders
responsibility
of
increasing
sales,
a feel of productivity and
promoting KBs products online and offline,
creativity; key
while maintaining current customer base.
ingredients in marketing
Headed by Mr. Garfield Dixon (Sales and
and meeting dynamic
Marketing Manager), the team of Ramonm
consumer demands.
Lawrence and Ainsley Cowell (Marketing
Officers), has endeavoured to use
On November 19
innovative and eclectic methods of (L-R)Ramon Lawrence, Garfield Dixon and Ainsley Cowell
2011, the department
creating awareness, attracting new
launched
a
customers
and
improving
KBs
stimulate public interest, form mutually
Christmas
Promotion
geared
towards
brand equity.
beneficial relations with other entities,
create an environment to boost sales to increasing customer participation and
an unprecedented level, and rigorously involvement in our KB family. It has seen KB
continue to promote brand KB. The forming partnerships with Jamaica
team will initiate a sales approach Producers and Purity Jamaica, which have
focussing on the acquisition of new been able to further appeal to patrons, while
contracts, with the intent to develop increasing our market presence, by
lasting
relations
through
our extending into market segments of our
Customer Relationship Management partners. Throughout this promotion, we
have acquired several new fans on our
(CRM) strategy.
The department is housed in the facebook page and seen significant customer
complex of offices at 80 King Street. participation in KB activities. One fan to
The area exhibits a spacious, new and note is Mr. Ricardo Fuller, who was always
state- of the- art office environment present for the promotions and has made
This analysis sought
to
himself available to assist in
determine market conditions
the execution of the venture.
and market leadership for the
Jamaican book industry, while
The team is fairly new, and
evaluating customer
expectations are high , but
motivations towards making
already
the
marketing
purchasing decisions.
presence
is
being
felt
Additionally, to see some of
throughout the organisation
the goals of the department
and the wider public. The
attained, we have launched
department hopes to cement
our E-Marketing campaigns,
itself within the organisation,
through our Facebook, Twitter,
and will lead the thrust
YouTube channel and E-Blast
forward
in
customer
(mass mailing) initiatives.
acquisition, retention and
interaction.
Mr. Dixon and the team, over
Marketing Officer Ainsley Cowell with Customers at
the next year, endeavour to
contd on page18
the Christmas Promotion (Boulevard Store)
launch
programmes
to

The team in its recent

v e n t u r e s, h a s
undertaken KBs first
in - house market
research and competitive
analysis.

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012

KB DIRECTOR JOINS BIAJ TEAM

IN PARLIAMENT
KB Director Damani Johnson was

part of a team from the Book

Industry Association of Jamaia
(BIAJ) that made a presentation to
the Joint Select Committee of
Parliament recently. The submission
sought to encourage the Committee
to look at removing GCT from
locally printed books and current tax
from stand-alone CDs. The BIAJ and
all stakeholders are looking forward
to a positive outcome from the
exercise.

Present for the occasion were (L-R front row): Franklin McGibbon, Director of Distribution,
Kellie Magnus, Director of Publishing and Norman Marshall, Chairman BIAJ. (Back row):
Nigel Walker, Director of Recruitment and Membership and Damani Johnson, Director of
Development Initiatives.

THE EDUCATIONAL PROMOTIONS UNIT AT WORK

UWI FACULTY OF MEDICAL SCIENCES
RECOGNISES KB CONTRIBUTION
Conference and Workshop. The award
was presented to KB during the
Opening Ceremony of the 20th
anniversary conference and workshop
held at the Mona Visitors Lodge and
Conference Centre recently. KB holds
the largest range of medical hand books
in the English speaking Caribbean with
over 100 titles covering the different
specialties.

Prof Archibald McDonald, Dean of the Faculty of Medical

Sciences (right)makes a presentation to Mr Frederick
Grant, Higher Education Representative at KB.

he UWI Faculty of Medical Sciences has

recognized the contribution of the Kingston
Bookshop (KB) in respect of the companys
consistent association with the Faculty in the
mounting of their Annual Research

A major objective of the annual

Conference and Workshop is to
present to the Jamaican people the
research work that is taking place in the
faculty.
Faculty
members
and
postgraduate
and
undergraduate
students present their research findings
and practitioners in the field of Medicine
and paramedical personnel are updated
on research and the latest developments
in medicine.

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012

EPU Gives Gift

to St Jago
Library

M rs

Stephanie
Wright - Grant,
Librarian, at St. Jago
High School (at
left)
had
a
pleasant surprise
awaiting her on a
recent visit to the
EPU at 80 king
Street.
In
addition to the
welcoming
ambience
Mrs
Wright-Grant was
presented with a
set of books by
Ms. K a r e n
B e n n e t t
Administrative
Officer for the
department.
Earlier this year
KB sponsored a chess team at the St. Jago Chess
Academy open Tournament; they emerged as the
top high school team. Congrats St Jago!!!!!

KB introduces Employee
of the Quarter Incentive Programme

B has done it again with the

introduction of their Employee of the
Quarter Incentive Programme in July 2011.
KB Newsletter is pleased to extend heartiest
congratulations to the trail blazers (winners
for July to September 2011) while at the
same
time
acknowledging
and
congratulating those following in their
footsteps (October to December 2011). It is
noteworthy that Odaine Kitson, Customer
Service Representative from the 74 King
Street store won the Employee of the
Quarter for two consecutive quarters. Very
special

Customer service.

congratulations Odaine!
The Programme has as its main
objective the maintenance of excellence
in all areas of operation at KB and the
criteria set for it seeks to unearth that
excellence. They are as follows:
Performance factors such as job
knowledge and competence, initiative
and commitment, team work and
co-operation
Company image
Interpersonal skills and
communication
Proper work attitude
Punctuality and attendance

Their effort was not in vain: winners were

rewarded with a congratulatory letter
signed by Chairman and Managing Director the Hon Steadman Fuller, and a cheque.
In addition, plaques with the winners photograph have been conspicously placed in
the respective locations.

Summer Workers Appreciation Day

T

he Summer Workers Appreciation

Day was held on Sunday, September 18,
2011. Nine persons, from the various
locations, received awards for The Best
Summer Worker. The appreciation day
was celebrated in the form of a concert
with each location presenting an item
which included solos, duets, dances and
skits.

Something to work towards and not only

for the prizes! Let it be also for the success
of the company and ones own personal development.
July - September
2011
Ankara Grant
Alton Newman
Sherene Young
Avion Lafayette
Juanetta Wright
Qwayne Savage
Tavar Lynch
Joseph Singh
Shanae Cole
Kemar Woodley
Odecia Adman
Odaine Kitson
Frederick Grant

October - December
2011
Shari Ann Thompson
Brian Morrison
Anika Tulloch
Doneil Dunk
Nordia Baker
Shemaih Darling
Kirk Neita
Amoy Miller
Odaine Kitson
Novelia Green
Dwayne Sutherland
Sonia Green
Richard Beckford

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012

FROM THE MDS DESK

Contd from cover

encourage more staff to get involved in the

activities that are put forward from time to
time.
KB ESSA Awards

Back to School

scheduled to begin in mid-July.

There will also be the very popular shortest
It may seem a little early but not too
magazine programme for children on radio
early for us to begin to prepare for the
A Reading Moment to be aired on LOVE
upcoming Back to School season.
FM 101, Nationwide Radio and RJR FM 94.
I encourage all store managers as well
as the Stores Coordinator to get things
From all indications we all shared a
in order. Ensure stocks are in place
wonderful Christmas season and for that we
and most importantly that all staff are
give thanks. Easter is here a time of
prepared to offer the very best in
reflection and new birth. I trust you will take
customer service. I cannot stress enough
some time over the holiday period to
the importance of quality customer
reflect and rejuvenate not through bun and
service. Remember: the edge is not only
cheese!.
the product but also how it is delivered.
A blessed season to you and your family.

I am pleased to introduce the most recent

KB initiative The Kingston Bookshop
Education Support Staff Achievement (KB
ESSA) Awards programme. It is a novel
initiative which seeks to highlight the
contribution of non-teaching staff in high During the season we will once again
Steadman A R Fuller
schools (see page 3)
engage our valued customers in our KB
CEO
Back to School Giveaway Promotion

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012

THE BOOK PURCHASING Department

hat, When, Where and How;

these questions are asked daily of a
Purchasing
Department.
The
KB
Purchasing Department is no different.
This department has evolved over the years
and has increased from one individual in
1998 to its current staff complement of nine
persons. This growth has coincided with
the growth of KB from its two stores at the
beginning of 1998 to the current eight retail
stores. In our view, the department could
well be considered the heart of the
organization,
though
some
other
departments may beg to differ.

arrangements with a number of

publishers out of the UK, the U.S,
Trinidad and here in Jamaica where we
represent The University of the West
Indies Press. The Book Purchasing
Department assists in the maintenance
of these arrangements by ensuring that
our warehouse and stores are never out
of publications from the publishers we
represent.

for novels and general trade books. She also

monitors and coordinates special orders for
HEART trust NTA, Mona School of Business
and maintains all consignment arrangements
with local suppliers. Amoy has over five (5)
years experience as a book purchaser and is
very keen about her role.
Karim Harvey, who has responsibility for

member. Marla is our Childrens book

purchaser. She also monitors and
coordinates individual special orders and
assists Mr. Treasure with local purchases.
She is very keen to learn and has acquitted
herself admirably thus far. It is very obvious
that she has the potential to develop beyond
her current scope.
Our two Database Administrators are

The department boasts a good

mixture of youth and experience. With
over 47 combined years of experience
this team is undoubtedly the most
established in the

KB

10

has

exclusive

agency

Mrs. Sherine Young, Sherine is

our
Administrative Assistant and is
responsible for all the clerical duties
of the department. She schedules and
sets meetings with foreign and
local
suppliers and she is the first voice that
greets you when you call.
This team is determined to keep

The KB shining
brightly!

The Department
responds to the
need of KBs Retail
and W h o l e s a l e
departments and in
so doing also
responds to the need
of the wider Jamaican
public.
Our services which include the
sourcing and purchasing of books of all
types, games and novelty items; extends
also to individuals, public institutions and
private sector organisations. Not to be outdone is our Special Order service which,
though not perfect, is the best in the local
book industry.

her belt while her protg Orlando has

four; both are considered very strong
links in the makeup of the purchasing
department.

local industry. Team leader

Denroy Mullings is surrounded by
Assistant Purchasing Manager Leroy
Treasure plus three Purchasing Agents,
two Database Administrators and an
Administrative Assistant who all have
their specific roles.
The purchasing agents are:
Amoy Miller who has responsibility

Special mention must

be made of team member

Clay Tabanor who is
presently out on a
protracted sick leave. Clay
joined
the
Book
Purchasing Department
as a Purchasing Clerk in
July 2010 coming to us
from a one-and-a-half-year stint at the
Boulevard store.
He was responsible for maintaining
individual special orders service and assist
the Purchasing Agents on various tasks up
to the time of his illness.
In addition to his duties in the department
Clay was the representative on the
Editorial Committee for the KB
Newsletter.
We miss this dynamic young man whose
faith has brought him through a major
illness involving surgery. Let us
continue to keep him in our hearts and in
our prayers. We are looking forward to his
return.

The Purchasing Team (L-R) Assistant Manager-Leroy Treasure, Marla

Francis, Karim Harvey, Nardia Boswell, Amoy Miller, Shereen Young, Orlando
Henry and Manager-Denroy Mullings.
Tertiary books. He also monitors and coordinates orders for UWI Library, UTECH
Library, Edna Manley College and CPTC.
Karim has over seven years experience in the
industry and has proven himself worthy of
his title, and Marla Francis, our newest team

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012

Nardia Boswell and Orlando Henry. Nardia

and Orlando are responsible for
maintaining our product database. They
will add, remove, and effect price changes,
and print reports when necessary. Nardia
has ten years of industry experience under

Database Administrators
Miss Boswell and Mr Henry
Miss Miller and Mr Harvey at work

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012

11

Departmental Reports
Contd from page 5

Eurozone, and some developments in the

USA, 2012 will prove to be another
challenging year for us all.
Let us pray for our families, our country,
and our leaders, that God may grant them
the wisdom to lead us in the path of
prosperity, and development. Let us also
seek Gods guidance for our organization,
while we do our part to contribute to its
advancement and development. We all
must face the challenges of 2012, and seek to
make the best of the year ahead.
Christopher Barrant
Supervisor

Stationery Department
Its

that time of year when all around the

world everyones happiness is likely to be in
sync. It is that time of giving gifts, creating
and sharing memorable moments with
family members and loved ones.
It is also that time of year when we, here
at KB, reflect on our performances and
achievements as a unit and as an
organization. Throughout the year and
especially during the back to school season
we have performed creditably inspite of our
ailing economy, amidst the rise in cost of
production, increased competition as well
as the direct challenges to our industry via
modern technology.
We were able to expand our line of
inventory
moderately through
the
solicitation of some new suppliers which
arose out of our visit to the Frankfurt
Stationery Show in Germany. Further to
this initiative, we have secured, in principle,
exclusivity for the distribution of some of
these suppliers products in Jamaica.

12

I think it would be fair to state that a

number of these new items did well
both in our retail stores and with our
resellers. Additionally, arising out of
the strategic planning process, we have
made major changes in the structure of
our unit which has greatly improved
our operation although there is room
for improvement.
On a lighter note, the unit also credits
four of its staff members who played
an integral role in the achievements of
the organizations first Business House
Football team. Our units own football
team Stationery Madrid topped off a
fine year of sporting activities by taking second spot in KBs annual football
fiesta, a feat worthy of congratulations.
Overall I am indeed satisfied with our
efforts to improve our product line in
regards to variety and availability and
with respect to the overall service that
we offer.
I look forward to greater improvements
in the coming year and beyond
Boris Palmer
Manager

IT Department
In a time when technology has
revolutionized the way we do things
at home, at work, on t he road, IT
Departments all over the world are
challenged to keep up and ensure that
you, our customers, benefit from these
advancements. This is our challenge, or
rather, it is what drives us to
continuously seek ways to improve
operations through the use of
technology and ultimately enhance the
customer experience.

busy for the department. The three major

projects we have been working on are:

Captured in Pictures

The implementation and configuration of

the Exchange Server
The restructuring of our current network
and
The implementation of additional Solomon
modules for better inventory management

KB staff in rapt attention at the first staff meeting for the

year held on Sunday February 5 in the Leslie Ridout Hall
at 80 King Street. Right up front are Chairman and CEO,
The Hon. Steadman Fuller (at left) and Manager for the
Springs store, Mr Garwin Boswell

Of course, in addition to special projects, we

are always engaged in the daily tasks of
assisting departments that experience
downtime.
The IT team is very excited about the way
forward. This year we plan to utilize our
systems more and really maximize their
capabilities. To do this, we will work closely
with the Training Unit to develop plans for
you so that you get the necessary training
which is reinforced through constant
practice. We also intend to introduce other
exciting new stuff later on in the yearso
look out for the details.
As a unit, we have been putting things in
place to improve our operations as well
because you are our customers, and we strive
to serve you better.

Mrs Joan Davis Williams is quite amused as Mr Kevin Fullerton,

Educational Rep expresses appreciation on behalf of the staff.
Mrs Davis Williams had addressed the staff meeting on the topic Let
it go - How to manage stress.

AT the new york toy fair

On behalf of the IT team, I wish you a very

Happy Easter!

Shauna Fuller-Clarke
Director-IT and Special Projects

The last six months have been pretty

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012

WHAT A COUP! Mrs Fuller(right) and Mrs. Fuller-Clark spot a KB basket at the Toy Fair in New
York. With them are George Swiger of the Good L Corp Big Basket Company.

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012

13

Bon Voyage Delrose

In Store Activities

Behind all these smiles are sad faces-Mrs Fuller (1st right) and the Boulevard
team say goodbye to Ms McPherson (centre)

It was a fine evening of laugh-

ter and sadness at the Cuddyz

New Kingston, where members
of the Boulevard Store and the
Directors of KB surprised
Delrose McPherson with a hearty
send off dinner.

There were tears overflowing

as the tributes went out, and
one by one we all shared our
most treasured Delrose moment. The directors as well had
high praises for her work, and
contribution to KB in her over

Delrose and Mrs Fuller sharing the moment

14

Ms Johnson and the beauties of

Boulevard at Delroses send off dinner

nine years with us..

High

at B
maica
a
J
g
n
i
light

Bon Voyage Delrose!!

A pensive Delrose (at left)with colleague Shanae Henderson

and CEO Steadman Fuller

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012

rd
ouleva
Jason Smith- Supervisor Blvd making presentation
to Juanetta Wright for selling 182 dictionaries in the
resently concluded dictionary sale promotions.

Kids from Pembroke Hall Primary School having a grand time at the Boulevard store during
their recent visit. They participated in face painting, reading and colouring activities.

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012

15

Sports
W

omens Football was

played for the very first time
at Kingston Bookshop as the
curtains came down on the
Inter-Department five-a-side
football competition with a
triple
header . The
suggestion of introducing
a female match this year
turned out to be a bright idea.
The match itself was exciting
and
provided
great
entertainment for the
thousands of supporters
present. The match was
between Diva Licious
Devils captained by Mrs.
The winning Diva-licious Devils Team
Shauna Fuller Clarke and All
Star Girls captained
by
of the better teams in the competition.
Tashana Johnson. Diva Licious
Devils emerged winners 3-1 on penalties after Not only was it a match to decide the
both teams played to a nil all score line after champion for 2011 but also to determine
who would emerge as leading goal scorer.
normal and added time.
Preceding the womens game was the final of the Going into the final, both ONeil Lynch
five-a-side competition between Danger Squad (a former Calabar High Student) and
Kemar Woodly (a former Kingston
College student) were on two goals
each and it came as a surprise when
Woodly missed the easiest chance
of the game. In the fifth minute
of play Jermaine Simms skillfully
worked his way around the Danger
Squad defenders and played a well
weighted pass to Woodly in front
of goal and he somehow managed to
kick the ball wide when it was much
easier to score. At this point of the
game Stationery Strikers were
dominating and this continued for the
duration of the first half. At the
resumption Danger Squad made their
intention clear with a series of
enterprising plays which saw shots
raining
on the Stationery Strikers
The Executive Force football team
goal, Swayne Fuller being the main
culprit. Stationery Strikers themselves
captained by ONeil Lynch and Stationery Strikgot
into the game which got high tempo and
ers captained by Jermaine Simms. The match as
exciting
as the thousands of loud
expected was keenly contested by arguably two

16

spectators cheered on their team as it appeared

that a goal would be scored soon.
As was expected, with approximately three
minutes remaining in the contest, a quick pass by
Suwayne Fuller resulting from a free kick found
ONeil Lynch in open space who controlled then
fired home the ball pass Goalkeeper Savage at his
near post. This goal signalled the end for
Stationery Strikers who never managed to get
back into the game even thou they fought
gallantly to the end. As the referee ( Norman
Livingston) blew the final whistle not only was
Danger Squad the Champion but their
captain and most influential player ONeil Lynch
emerged as the competitions leading goal scorer.

D
A

A - All Star Girls football team

B -Stationery Madrid football team
C -Ultimate Warriors - The
winners of the masters competition
D - Thousands of Jubilant spectators at the match

After the playing of these two games, it was time

History Making Football Team

Contributed by: Richard Parchment

Danger Squad football team - male champions

for the main event, Executive Force vs. Ultimate
Strikers, the matchup between the masters of
Kingston Bookshop starring our own Managing
Director and Custos Rotulorum of Kingston the
Hon. Steadman Fuller from Executive Force.
The Masters match was entertaining and of high
quality but ended 1-1 after regulation time.
Ricardo Fuller broke the deadlock after seven
minutes of play with a scintillating and powerful
strike. However, Kevin Fullerton equalized with
two minutes to go. The game went into penalties
and Ultimate Strikers emerged 3 -1 winners.

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012

ingston Bookshop
created history by
becoming one of the first
teams in the Business
House Football Five-a-Side
Competition to have won
silverware in their first
season of entering the
competition. KB Football
Team was presented a trophy
for emerging as Group Two (2)
winners. This indeed was a HISTORIC
feat.
The Team came, stood out above the
rest and mastered the art of winning.
Their impressive record of Eight (8)
wins and three (3) losses saw them
amassing 24 points in the first round.
So impressive was KB that at the halfway stage of the competition they were
One (1) of Two (2) unbeaten teams.

KB Football Team
This
afforded
them
the
opportunity to enter the quarterfinal stage (second round) of the
competition where they were placed
in a group with four ( 4 ) other
competing teams. At this stage of
the competition things didnt go as
planned for KB who surprisingly
lost all their games.

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012

The competitive spirit and

athletic performance of the
team have gained them a
place in the record books
and in the hearts of the many
supporters
who
follow
Business House Football. The
Organisers
of
the
competition were equally
impressed with the team and
have acknowledged and valued the flare
and excitement that KB brought to this
years competition.
This flare and excitement was created by
the impressive brand of football that KB
played along with their loud,
enthusiastic, passionate and loyal
spectators who followed the team. As
such, KB Football Team will be a force
to be reckoned with in the next season
of the competition.

17

SALES AND MARKETING

contd from page 6

BC
The K

ur mission is to provide products and

services that foster and enable our growth
and development in keeping with our
vision of being recognized as a premium
Bookseller and Stationer.
We will continue to listen to our
customers and stakeholders and continue
to seek ways to provide them with creative,
innovative products and services and
exceptional customer service.

s Team
n
o
i
t
mo
as Pro

hristm

Marketing and Sales new office space

y Fair
012 To ront)
2
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t
(f
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attend first visit are nson
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ani Joh
in this
B Team
f the K rk. Pictured on and Dam
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e
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ew Yo
Memb
TRIP: anhattan, N hind Left) M
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nM
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larke.
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HISTO cob Javits C Mrs Fuller C
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Mr Fu

Annual Fun Day

un Day 2011 was labeled One

Stop Fun Day. It was held at the Font
Hill Beach Park in St. Elizabeth on
Sunday , November 13, 2011. The
activities this year were a little
different as Miss and Mr. KB and KB
Rising stars were reintroduced. The
winners were Miss Anna-Kay Guthrie
- Miss KB, Mr. Rohan Chambers - Mr.
KB and Mrs. Primrose Brown - KB
Rising Star. In addition to the
activities staff frolicked in the water,

18

Mission
Statement

the win and enjoyed their prize

A BIG BEAUTIFUL CAKE
immensely!

relaxed with co - workers;

participated in the games; and/or
The fun didnt end there; however, as
cheering for their respective teams
employees were later treated to a night of
(Ridout, Panther, Cuffley and Shim).
fun and dancing at the Riddim & Booze
(Congrats to all the winners.)
All Inclusive Beach Party where our
own Omar Bishop from the Accounts
Kudos to the winning team CufDepartment provided the music for the
fley, who proudly gave meaning
event.
to the statement Hard work reaps
Success they really worked hard for Submitted by the HR Department.

e will encourage an inclusive

environment that allows the talents,
experiences, and perspectives of each
employee to be recognized, and above
all, we will be a good corporate citizen by
contributing to national development and
enriching the lives of the communities we
serve.

test yourself
1. How do you put a giraffe into a
refrigerator?

2. If you are in a dark room with a

candle, a wood stove and a gas lamp.
You only have one match, so what do
you light first?
3. What is represented by this BrainBat?
GLOOOOKD
4. How many squares, of any size, can
you find on this chess board which
do not contain a Rook?

Our Fundamental
Values

Honesty and Integrity

We believe in operating with
honesty and integrity and in an
ethical manner
Service and Loyalty to Our
Customers
We are dedicated to offering
quality and exceptional customer
service to our customers
Respect
We will endeavour to maintain
an environment that respects
the well being of our customers,
stakeholders and employees
Empowerment
We
will
provide
an
environment that allows for
inclusiveness ,
growth
and
development of our employees
5. What is represented by this
BrainBat?
ENO ERAUQS OT
6. What is half of two plus two?
7. How can you get ten horses
into nine stables, one per
stable? CHECK ON THIS

Our Vision
Statement
Our Vision is to be a premium

national and regional organization that

is recognized as the leading Bookseller
and Stationers of choice by all.

ANSWERS
1. Open the refrigerator, put in the giraffe
and close the door.
This question tests whether you tend to do
simple things in an overly complicated way.
2. The match
3. Looking good. (LOOK in the word
GOOD)
4. 128
5. Back to square one.
6. Either 2 or 3 depending on whether the
initial two is halved first.

8. What is represented by this

BrainBat?
1 END 3 END 5 END 7 END 9
END

half of two plus two (1+2)

Or half of two plus two x [2+2]
7. Place one letter from TEN HORSES into
each of the nine stables.

8. Odds and ends

see pictures on back cover

KINGSTON

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012

19

KINGSTON BOOKSHOP NEWSLETTER - APRIL 2012