Melissa Gutman

21509 Ridgeline ct.

Orlando, FL 32709
1(772)240-1624

Objective - To secure a position utilizing experience in areas of customer service and

clerical support.

Qualification skills-

- Leadership experience
- Complete understanding of the importance of customer satisfaction.
- Outstanding written and verbal communication skills.
- Strong organizational and time management skills.
- Extremely dedicated.
- Punctual.
- Posses strong and effective customer service skills.
- Ability to work in a fast-paced deadline oriented
- Environment, with strong attention to detail.
- Exceptional computer ability.
- Goal oriented.
- Outstanding ability to multi-task.
- Loyal.
- Great problem solving skills.

Experience-

(2009-Present) Junior Clinic Administrator/Manager

Massage Envy
Jacksonville Beach, FL
(904) 746-4440

- Provide excellent service to members/guests by answering phone calls, setting

appointments, greeting members/guests upon arrival and selling memberships
- maintain professional front desk and reception area
- Assists in administrative tasks including filing, member folder maintenance, and data
entry of client records and surveys
- maintaining cleanliness of therapy rooms, common areas and store room
- Manage clinic in absence of Clinic and Assistant Clinic Administrator
- Various duties as assigned by Clinic Management
- Ensure office security.
-Assist in training new employees
-File and preserve sensitive customer/employee information.
-Deposit clinic revenue daily
-In charge of disciplinary action.
-Resolve client/Member issues.
(2006- present) Service Department Coordinator/Office Administrator

Courtesy Toyota and Scion

Winter Park, FL

(407) 678-1234

-Assist in training new employees.

-Issue new hire system access.
-Vehicle sales journal entry and accounts posting.
-Order office supplies and monitor usage.
-Light banking.
-Assist in new hire screening and report feedback to department supervisor.
-Printing and verifying end of the night reports, for each individual system.
-Assume full responsibility of opening and closing office location.
-File and preserve sensitive customer information.
-Submit and file in store credit applications.
-Ensure office security.
-Interface with vendors to ensure all product inventory received.
-Responsible for reviewing customer invoices and correcting errors when necessary.
-Responsible for explaining charges for services performed on vehicle.
-Receive incoming service inquiries,
-Coordinate arrangements for alternative transportation for customers.
-Responsible for posting service department scheduling.
-Market service department’s monthly promotions and discount specials.
-Process extended warranty claim to appropriate locations and ensure payment.
- Maintain/update various department listings including store
listings, distribution lists, and phone lists.
-Motivate fellow employees and help maintain a enjoyable work environment.
-Responsible for greeting all customers to a friendly professional manner.
-Assist in maintaining professional and clean environment.
-Create and update customer data.
-Hold exclusive access to customer and vehicle information.
-Maintain an open door policy, mediate and resolve employee conflict.
-Work in conjunction with service advisers to ensure excellent customer service.
(2006-2006) Customer Service/Retail
Sun City Super Tan's
Biloxi MS. 39531
(228) 385-2121
Job title- Assistant Manager

- Maintain various department listings including store listings,

Distribution lists, and phone lists.
- Order office supplies and monitor usage.
- Relocate between stores to best fit company needs.
- Motivate employees and help maintain a enjoyable work
environment for employees and customers alike.
- Train and supervise new employees on the computer, and the daily
work routine.
- Open/close Store.
- Sanitize beds and all areas of the store.
- Keep all customer data updated.
- Prepared and finalized the employee schedules.

( 2004-2005) Hostess/server The Sport's Pub

Biloxi MS. 39531

(228) 388-7007

- Managed and maintained seating of customers.

- Provided excellent service and customer satisfaction.
- Trained and supervised new employees.
- Sanitized all areas of the work environment daily.

Education- - Blue Cliff College, Certificate of Completion in Massage Therapy

- Cornerstone H.S , High School diploma
-General Education Diploma State of Mississippi.

References-- Available upon request