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SME Legal Technology Landscapes 2015
SME Legal Technology Landscapes 2015
SME Legal Technology Landscapes 2015
Its time to
talk to us!
Report method
Three years ago, we ran a little survey about legal IT, and it was rather
successful. So we thought wed try it again in 2014, but this time make it
much broader, and try to cover firms outside the top 100. Id like to say
thank you to everyone who completed the survey especially as it ran to
over 90 questions, which is a lot. I hope you enjoy the range and detail that
this commitment from our respondents gives you in the report.
The results of the SME Legal IT Landscapes 2015 report should drive some
debate. Whether thats around our results on whether legal IT leaders think cloud is the future
(the answer for SME firms appears to be a cautious yes), other results have also provoked
debate. I hope youll add your thoughts to the debate by all means email me if you dont
want to take to Twitter...
Fundamentally, it appears that legal businesses are finally getting it. Behind the scenes,
competitive pressure and the recession have reset the IT ambitions in legal.
The appetite for mobility and related technologies appears to be off the scale. Firms across
the board know they need more, better and broader-based management information from
which to draw strategic conclusions and to set pricing and profitability goals. And the need for
better workflow, automation and process systems is now top of mind in the industry.
But there is still a way to go. Our results show that top 100 firms spend on average 4.2% of
revenue on IT (there were some that spent 8-10%, so you can imagine the other numbers).
Though this metric isnt one Id use alone, and it puts law firms squarely alongside other
professional services businesses (according to Gartner), many would say that legal businesses
should be spending more, to innovate and build competitiveness. Let me put that 4.2% figure
in context, too: education, media and entertainment, and banking and financial services all
spend more bankings spend on IT as a percentage of revenue is 6.3%.
SME legal management leaders might blame many things for this, but one is the way their
businesses are run 90% of respondents said that the partnership model holds firms back
from investing enough in IT (and no one disagreed). Legal management leaders can change a
lot in their businesses, but that is a grander challenge.
I hope you find SME LITL 2015 useful and informative, and as interesting to read as I have
found it to research and analyse. Enjoy.
Rupert Collins-White, head of content, Legal Support Network | rupertw@lsn.co.uk
35%
51-200
65
201-500
5%
www.lsn.co.uk
IT
35%
51-200
65%
201-500
40%
55%
Operations or administration
(including practice management)
Other
Osman Ismail
Managing director, DPS Software
It was incredibly pleasing that Legal IT Landscapes confirms what
weve been advocating: the increased adoption of cloud computing
and of a more integrated, firm-wide IT system in legal business.
Law firms must generate, collect and analyse management
information better than before, and technology will play a vital part
in that. Fee earners need to be profit centres and, for this to work,
information needs to be provided in an intuitive and motivating
fashion. This is meant to encourage them to record time (if
appropriate), bill and also be aware of when the money for their bills is collected. This
information (translated into business intelligence) also enables the management to
reward overachievers and help underachievers to improve their performance. Reports
produced by a fully integrated practice management system empower everyone,
exposing the profitability of cases and fee earners, and enabling them to identify
problems and areas of improvements and make informed decisions.
It was interesting to learn about the technology solutions that SME law firm managers
believe will shape legal business in the next five years. Mobility scored high both in
terms of efficiency and competitiveness, confirming a trend that weve all recognised
we increasingly do more work outside the office, and emails are answered on the
move and at odd hours of the day. It is also crucial to providing more flexible working
solutions. But the security implications this brings need to be addressed. Our managed
IT solution, DPSCloud, addresses this as a holistic solution allowing a firm to outsource
their technology requirements, which include mobile working, security, disaster recovery
and business continuity.
Those surveyed perceive cloud computing as a solution that will have the biggest
impact on their firms competiveness. I both agree and disagree with this. Cloud
computing alone helps a little but cloud computing provided by a partner that knows
the legal business is more critical. As long-time advocates of this technology, we have
invested considerable resources in developing our managed IT solution (DPSCloud),
which provides all the software products that a firm will need, in the cloud.
And, while some law firms use case management systems in a very innovative manner,
others dont use it at all, the report finds. This might seem surprising for a 21st-century
practice. However, this is the reality for many small law firms, since they rely on manual
work for most of their processes. But while some may still fail to adopt this wellestablished solution, it is nonetheless perceived as a driver of profitability and efficiency.
We invite you to peruse this report and explore its findings. Hopefully they will help you
to lay the foundations for a more prosperous and more agile
legal business in 2015.
Find out more about DPSCloud at www.dpscloud.com
vidn our
t
vidour
t
firms
without
such
systems
will
not
be
properly
need to collect and analyse more management
competitive in three-to-five years.
The traditional
partnership
structure
holdsThis
law
information
to get
a competitive
edge.
firms back from investing enough in IT
information should come from across the whole
5%
business,
5% and firms need to more fully integrate
their IT systems to get theStrongly
value from
agreea more
Strongly agree
10%
joined-up approach.
30%
Agree
Agree
20%
40%
They dont need this information
just to make
Neither
Neither
%
management
and strategy decisions though, of
50
40%a big driver. Disagree
course, thats
They
also need more
Disagree
and better management information thats better
Strongly disagree
disagree
integrated and understood toStrongly
change
the way
they work to be more in line with the projectsand process-focused future thats just around the
corner for legal business.
The need for ERP-style systems such as SAP, 3E,
What
kind of IT system they will need to do this is
LexisOne or any other firm-wide IT solution is now upon
clear,
andwithout
this is such
a keysystems
area about
SME firms
us firms
will notwhich
be properly
competitive in three-to-five years.
have a different view of the IT they need than top
100 firms. Unlike their top 100 cousins, smaller
%favour
ow likely is your
firm,
do 5
you
think, to
firms
are
of adopt
using in the future some kind
% in
oud-based solutions5(by which we mean either true
of
IT
system
that
spans
the
whole business in
oud or hosted/managed solutions) for significant
Strongly agree
ystems eg PMS,
CRM?
essence, a kind of%enterprise resource planning
30
Agree
system.
20%
%
30
Neither
This is in contrast to the top 100, which is split
% % on the need for such a firm-wide
down the middle
Disagree
4020
single system. This is intriguing LPMs sister
Strongly disagree
title, Briefing,
has been arguing
the merits (and
10%
10% 10%
Yes
Strongly agree
20%
35
30%
45%
70%
No,
we use reporting based on
Agree
spreadsheets
Neither
No, we use the built-in/pre-provided business intelligence tools in our
practice
or matter management
Disagree
systems
Strongly disagree
5%
15%
30%%
35
60
55%%
30%
70%
Strongly agree
Strongly agree
Strongly agree
Agree
Agree
Agree
Neither
Neither
Neither
Disagree
Disagree
Disagree
Strongly disagree
Strongly disagree
Strongly disagree
CLOUD
15%
How likely is
cloud-based
cloud or hos
systems eg
Agree
50%
30%
55%
33%
Neither
Disagree
17%
Strongly disagree
10% 10
Very like
STRATEGY
demerits) of such an outcome for years, because
many other businesses use such a thing. But
smaller firms really could benefit from a firm-wide,
single system, because a) it could be cloud based
Does your firm use a dedicated business intelligence tool?
and b) for smaller businesses the information
it gathers would be manageably small (in
comparative
terms).
Yes
20%
35%
No, we use reporting based on
Why would legal businesses
want such a thing?
spreadsheets
Real integrated resources planning, for a start
%
No, we
use themanagementbuilt-in/pre-providsurely
the future
project
45something
ed business intelligence tools in our
or matter
management
focused fee earner and practice
manager
will want.
Plus
systems
ERP would give that all-important firm-wide
management information base. Whats bad about
it? Its expensive, and it requires (in the end) ripping
everything that you already have out.
Lawdont
firms need
more
fully
their
variouson the
You
needtoan
ERP
orintegrate
similar to
deliver
systems to be more able to get the efficiency and
positives of a true firm-wide system, of course
management information that other businesses get from
you
can gosystems.
best-of-breed. But without it you will
joined-up
likely have to build more things yourself. There are,
of course, many
good reasons to do that.
5%
Strongly
Either way, for now, the jury
is outagree
on the how of
getting more and better management
information
Agree
%
for 35
legal businesses but the why is well
Neither
60%
accepted.
5%
5%
Strongly agree
30
20%
Agree
Neither
40%
Disagree
disagree
The change behind,Strongly
the change
ahead
Disagree
Strongly disagree
10% 10%
10%
challenges of tomorrow.
Three key areas were mentioned multiple times
by respondents in their first box which we think
indicates that its a technology at the top of their
minds both in the competitiveness and efficiency
questions. These technologies probably represent,
therefore, the main legal technologies to watch
in the SME legal space in the next five years:
mobility, workflow and/or automation, and business
intelligence (or analytics).
Several other technology areas also scored
very highly (mentioned by far more than one
respondent), and I think theyre worth adding to
that mix. On the competitiveness side: cloud,
CRM and social media. On the efficiency side:
integrated practice management, case/matter
management and unified communications.
Many readers of this report might think that those
technologies are already in play in the sector, and
they are to an extent.
Workflow and automation tools are very much
top of mind in smaller legal firms, because they
remain a relatively new technology that still has
enormous potential to radically alter a firms bottom
line. Many smaller firms still have many manual or
non-workflowed processes (if they see what they
do as process at all) and so there is a huge amount
to gain from embracing the world of workflow and
process.
What about business intelligence? Over a third of
our respondents said their firm is using dedicated
BI tools, but IT vendors would frown at the idea
that even that many SME firms are using business
intelligence tools in the sense that other businesses
might use them (real-time cubed information based
on business-wide warehoused data, for example).
Analytics, yes but BI?
At least, however, those firms believe theyre using
sophisticated analysis tools. Almost a half (45%) of
our respondents said their firm still uses reporting
10
Social
Document
assembly
Mobility /
mobile
applications
/ remote
working
Cloud
Business
Intelligence
Customer
relationship
management
Workflow /
automation
Mobility
Integrated
practice
management
Workflow
and
automation Cloud
Business
intelligence
Automation
tools
Big
data
Voice / speech
recognition
media
Collaboration
portals
Case / matter
management
Workflow
Practice
management
E-billing
Unified
communications
Mobile
EDRMS /
document
management
11
STRATEGY
Yes
20%
35
45%
5%
Strongly agree
35%
Agree
60%
Neither
Disagree
Strongly disagree
CLOUD
Over what timescale do you you think your firm
might migrate significant systems to the cloud?
50%
33%
How likely
cloud-bas
cloud or h
systems e
10% 1
Very li
Quite l
impact BD
on their
firms
competitiveness,
IT vendors
AND
PITCHING
TOOLS
say they still struggle to get the benefits across to
law firms. Why is this? Are law firm people telling
us one thing and them another? Is their technology
not up to what legal IT leaders want? Or is there
Does
your firm
usedelve
any specific
pitching/proposals
something larger
at work?
We
into this
later
technologies to help partners/BD people in the firm
in the report. win work?
Lastly, CRM and social media figured higher in
this, the SME version of our LITL research, than
in the top 100 edition. That does not mean,
in
Yes
my opinion, that big law has nailed social or
CRM. Most law firm dont start mattersNo
in the
CRM, or keep their data clean, for example two
Dont know
100%
basic must-haves in marketing.
Big law has a lot
pitching/proposals
D people in the firm
es if
t know
ION
y/automation
know
12
15%
25%
Yes
more firm with social, but I would agree with what
No
I think is a statement in the research data: smaller
firms have a lot to gain through better use of social,
%
Dont know
60firms.
and probably more than big
Yes
DOCUMENT AUTOMATION
No
Is your
firm using
documentthe
assembly/automation
An area that
many,
including
illustrious
tools to deliver legal work?
%
Dont know
60 will completely
Professor Susskind, think
reformat the delivery of legal services
is document automation and assembly.
This is certainly happening in legal and, it
35%more implementation
Yes of these
seems, much
technologies lies in the near future.
65%
Yes
43%
57
No
No
Is your firm seriously considering or currently piloting
desktop-to-desktop video communications?
Dont know
No
Dont know
45%
35%
5%
Yes
55%
45%
No
25%
Yes
70
E-BILLING
%
No
C
to
LSN
15%
25%
15
%%
60
15
%
25%
25%
60%
60%
10%
13
No
Yes
Dont
Yes know
No
Yes
No know
Dont
No
Dont know
60%
Dont know
60%
42
42business
Legal
is, however, slowly but surely
Can you see your firm using more document automation
It and process
to deliver any of the work that it does ...
are
becoming a big thing in small
Can you see your firm using more document automation
Is your firm improvement
considering using
document
25%
assembly/automation
work?
% any of the work that it does ...
circles in tools
legalto deliver
LPMslegal
sister
title Briefing to deliver
45
%
Yes
Is your firm considering using
Can you see your firm using more document automation
17document
has looked hard
in 2014 at how legal projectto deliver any of the work that it does ...
assembly/automation tools to deliver legal work?
%
% see 35
Is your firmmanagement
considering using
document
Can45
you
your firm using more document automation
methods
and people
are reshaping
%
within the next No
year
0%
assembly/automation
tools to Yes
deliver
legal 0
work?
to deliver any of the work that
% it does ...
43% the legal industry,
75
and LPM will likely do the same %
within
the
next
two years
%
35
45
Dont know
57%
%
within
No
in 2015 (after all, it shares an
within the
the next
next year
three years
20
% about its marketYes
43
Within the next 12 months
%
45
%
within
the
next
two
years
abbreviation
ittwo
LPM).
35
Within
next
years
57%thewith
within the next year
Dont
know
%
Yes
No
%
within
the
next
three
years
20
43
35%
Within the next five years
within the next two years
%
within
the
next
year
Yesa more project- and task-based
57the next
movement
to
No
43% This Within
10 years
Dont
know
within the next three years
20%
within the next two years
way of
working
isNoreflected in the adoption or
Never
57%
%
within the next three years
20
Dont know
internal creation of
a certain set of tools matter
know
and legal projectDont
management
technologies
%
%fewer
visibility
or have
management
how
Despite
ofimplementing
ouroutline
smaller
firm
respondents
Is your
firm
anytheir
presence
5considering
availability
is managed?
technologies
that
allow
users
to
set
their
availability/
saying
that e-billing
is something
their clients
Isvisibility
your
implementing
% firm
or considering
have
management
outline any
howpresence
their
%
25
5
technologies
that
allow
users
to
set
their
availability/
are
asking
for
than
did
our
top
100
respondents
Yes
availability is managed?
visibility or have management outline how their
(unsurprisingly),
smaller firms are alive to the
%
%
25
availability
is 5
managed?
No
Yes
%
area, and are chasing
and winning clients that
5%
%
25
want
it.
25%
70
70%
Dont
Yes know
No
Yes
No know
Dont
A surprisingly high
number
of smaller firm
70%
respondents told
us
that
clients
are asking their
No
%
Dont know
70
firms to move to an e-billing set-up for the firms
Dont know
invoicing
(45%),
but abandoning
only
30%the
ofuse
respondents
Is your
firm seriously
considering
of
BlackBerry
handsets,
or
putting
in
place
policies
such
as
said that theyd be buying an e-billing BYOD
solution
that,
in firm
yourseriously
opinion, will
significantly
reduce the
number
Is
your
considering
abandoning
the
use of ofIt seems
of
some
kind
in
the
next
12-24
months.
BlackBerry handsets,
handsets in
in your
team?policies such as BYOD
BlackBerry
oruse
putting
in place
odd
that
most
firms
arent
at least
considering
that,
in
your
opinion,
will
significantly
reduce
the
number
Is your firm seriously considering abandoning
the
use of of
BlackBerry
handsets
inor
use
in yourinteam?
some
kind
of
outsourced
or
cloud
version
of
BlackBerry
handsets,
putting
place
policies
such
as BYOD
%firm seriously considering abandoning
Isthat,
your
the number
use of of
Yes reduce the
30e-billing
in your opinion,
will
significantly
afterputting
all, if inclients
are asking
for it,
BlackBerry
place
policies
such as BYOD
BlackBerryhandsets,
handsets or
in use in your
team?
that, isnt
in%yourthis
opinion,
will significantly
reduce
the number
of
a
no-brainer?
Of
course,
e-billing
is a
No
Yes
30
BlackBerry handsets in use in your team?
purely reactive
60%buy but maybe this result also
%
We
BlackBerrys
No
Yesdont use
30
indicates
a
lack
of confidence
that
a firm will win
10%%
%
60
the kind of client that We
demands
Yes know it.
30
Dont
Nodont use BlackBerrys
10%
10%
10%
60%
60%
No
Dont
knowuse BlackBerrys
We dont
We dont use BlackBerrys
Dont know
Dont know
E-BILLING
E-BILLING
E-BILLING
E-BILLING
15
45%
40%15
15%
40%
45%
40%
45%
45%
40%
No
Yes
Dont
Yes know
No
Yes
No know
Dont
No
Dont know
20%
20
50
20
50%
%
%
%
50%
50%
30%
30%
30
No
Yes
Dont
Yes know
No
Yes
No know
Dont
No
Dont know
Dont know
14
4.2%
AVERAGE UK TOP 100 LAW FIRM
SPEND ON IT AS A % OF REVENUE
tems toaverage
be more able
to of
getrevenue
the efficiency
and
4.2%
on IT
(of course, a few
nagement information that other businesses get from
spend
a
lot
more
than
that),
then
they spend less
ned-up systems. %
35
Agree
The
traditionalpartnership
partnership structure
law
The
traditional
structureholds
holds
law
firms
backfrom
frominvesting
investing enough
firms
back
enoughininITIT
Strongly agree
10%
Strongly agree
10%
%
40%
40
50%
Agree
Agree
Neither
Neither
50%
Disagree
Disagree
Strongly disagree
Strongly disagree
firms
without
such
systems
will
not
be
properly
Themanagement
need for ERP-style
systems suchwhether
as SAP, 3E,
respondents
the
competitive in three-to-five years.
LexisOne
or any partnership
other firm-wide
IT solutionholds
is nowlaw
upon
traditional
structure
us firms without such systems will not be properly
firms back
from investing enough in IT, the
competitive in
% three-to-five years.
5
answer
5% was a deafening yes 90% of
those asked agreed with
that
statement.
Strongly
agree
%
5
30%
5%
Agree
Why
but with a great
20% is this? Many (cruelly,
Strongly agree
deal of truth) say thatNeither
the problem with law
%
firms
is that30
the partners
rob the business
Agree
%
20
Disagree
40%of a financial
at the end
year, leaving little
Neither
to really invest in things
like IT.
Strongly disagree
Disagree
Thats40
just in the nature
of a partnership
business, perhaps, but
its
destructive to
Strongly disagree
investment.
%
CLOUD
Over what timescale do you you think your firm
might migrate significant systems to the cloud?
UD
hat timescale
do you you think your firm
50%
migrate significant systems to the cloud?
Law
ma
an
La
pr
th
bu
pr
We already have
software in the cloud
5%
5%
5%
Strongly agree
Agree
60%
30%
20%
Neither
Strongly disagree
55%
30%
35%
Neither
Disagree
Disagree
Strongly disagree
Strongly disagree
5%
We already have
software in the cloud
The traditional partnership structure holds law
firms back from investing enough in IT
Strongly agree
40
30%
5%
Strongly disagree
Very unlikely
%
Neither
Yes
disagree based on
No,Strongly
we use reporting
spreadsheets
25%
Dont know
50% 5%
40%
Strongly agree
33%
Agree
17%
60%
Neither
Disagree
Strongly disagree
DOCUMENT AUTOMATION
%
42% PITCHING TOOLS
42
BD AND
No
Yes
Dont know
25%
Yes
17%
%
55 0
%
Neither
Disagree
Strongly
agree
Within the next 12 months
45%
57%
%
Strongly disagree
30
Agree
Within the next five years
Strongly
Agreedisagree
No
65
15%
Dont know
Yes
Neither
Never
Disagree
Disagree
Strongly disagree
Strongly disagree
Dont know
35%
No
Dont know
25%
Yes
No
100%
5%
DOCUMENT AUTOMATION
20%
30%
20
10%
10% 10%
5%
Strongly agree
40%
Quite likely
Strongly agree
15%
Agree
Neither
Very likely
55%
30
We already have
software in the cloud
60%
No
Dont know
Disagree
Disagree
Strongly disagree
Strongly disagree
50%
30%
20%
33%
OUSOURCING
17%
Very likely
Quite likely
Within
the
next two years
%
%
Undecided
30
25
15
Within the next 10 years
%
Very likely
COMMS
Yes
33
13
No
65
No
45%
55%
13
13%
0%
0%
%
0%
Very unlikely
Never
Never
Both Within
these the
adoption-timescale
results show more
next 12 months
their top
100
Within
thebrethren.
next five years
Yes
Dont know
40%
35%
Yes
70%
Dont know
30%
No
75%
10
15%
5%
42% 42%
Yes
No
13%
25%
Yes
17%
13%
0%
Dont know
0%
0%
75%
Never
Never
Never
Over what timescale might your firm be
using or adopting matter management
technologies?
42% 42%
17%
0%
0%
Never
Is your firm considering any pitching/proposals tools to
help partners/BD people in the firm win work?
15%
25%
Yes
No
60%
No
Dont know
Yes
No
Dont know
60%
%
No
33%
BDappetite
AND
PITCHING
TOOLS in SME firms than in
forthe
these
Within
nexttechnologies
two years
30%
25%
25% 25%
technologies?
No
No
65
Within the next 12 months
Within the next two years
Yes
60%
Yes
0%
Very unlikely
30%
25%
17%
35%
Undecided
Dont know
of unified communications?
13%
Quite likely
Dont know
No
%
42%Is 42
your firm considering or conducting any pilot
Undecided
Very likely
Yes
Quite likely
45%
Dont know
No
Dont know
Dont know
OUSOURCING
57%
No
5%
Yes
Yes
43%
No
33%
Yes
65%
70%
Dont know
40%
We already have
software in the cloud
65%
5%
5%
No
65%
35%
%
%
10%
10Does
10
your firm currently outsource any IT
No
Dont know
Yes
35
Neither
% %
3540
CLOUD
45%
55%
Agree
Much fewer,
are using legal project
No
65% however,
management solutions, and even we think it is unlikely
Dont
knowLPM, despite 25% of
that firms are using
true
respondents saying their firm was. However, some legal
management currently equate LPM solutions to pricing,
and so some pricing tools in play in legal right now
might be thought of as project management tools.
Dont know
Dont know
No
60%
Dont know
Is your firm considering or conducting any pilot
of unified communications?
50%
30%
Never
Strangely
COMMS
Yes
Over
what
timescale
might
firm
betrue
using
Law
firms
will
only be able
toyour
realise
the
value of
or adopting
legal project
management
project
and matter
management
tools and programmes if
technologies?
they
can get access to data across the whole of the
30%
Over
what
timescale
you fully
you integrate
think yourtheir
firm various
How likely is yourThe
firm,
do you
think, to adopt
Law
firms
need todo
more
need
for ERP-style
systems such as SAP, 3E,
might
migrate
systems
theefficiency
cloud? and
cloud-based solutions
(by or
which
mean
either true
systems
to significant
be more able
to gettothe
LexisOne
any we
other
firm-wide
IT solution is now upon
solutions)
for systems
significant
management information that other businesses get fromcloud or hosted/managed
us firms without
such
will not be properly
systems eg PMS,competitive
CRM?
joined-up systems.
in three-to-five years.
35%
40
Strongly agree
% general need to collect and analyse more
Law firms
15in
management
information to get the
edge they need in
%
Agree
13%
13market.
an increasingly
competitive legal
Disagree
Strongly agree
CLOUD
using matter
management 40% of our respondents said their firm
was doing and they certainly may not be using the
kind of matter management solutions that IT vendors
recognise as such, at least a sizeable minority of SME
firms polled report they are using something.
35%
Yes
Strongly agree
%
40
10%
45
Dont know
100%
33%
Disagree
Yes
60%
15%
60%
35%
10%
No
Disagree
Nopartnership
65traditional
The
structure holds law
30%
Agree in IT
% back from investing enough
firms
20
Dont know
Neither
Agree
Does your
% firm use a dedicated%business intelligence tool?
Undecided
pitching/proposals tools to
30%Is your firm considering anyYes
Yes
Strongly disagree
60
5%
35%
Strongly agree
15%
20%
Dont know
Disagree
STRATEGY
%
%
Very likely
Dont know
Quite likely
No
No
65%
Neither
70%
OUSOURCING
35
No
Agree
Neither
50%
of unified communications?
35%
Strongly agree
30%
Agree
your firm
considering orTOOLS
conducting any pilot
BDIsAND
PITCHING
55%
10%
Yes
45%
45%
Undecided
35%
Yes
70%
Dont know
Quite likely
20%
25%
Very likely
25
No
10%
10% 10%
STRATEGY
Within the next two years
15
17%
No
Dont know
Yes
45%
55%
100%
20%
25
57%
30%
33%
25
35%
Yes
43%
No
Dont know
50%
Yes
Yes
65%
COMMS
25%
45%
Agree
CLOUD
Strongly agree
15%
Agree
Neither
40%
Disagree
Strongly agree
35%
Dont know
35%
16
1
E-billing
Email security
Customer relationship
management
Document management
Digital dictation
Time recording
Collaboration
Matter management/
project management
Knowledge management
Case management
Document assembly/
automation (and review)
Business intelligence
Cost recovery and
management
Records management
Document production tools
Records management
Disagree
Disagree
Strongly disagree
Strongly disagree
CLOUD
CLOUD
Over
what timescale
you you
think
your firm
However, they do
see
need
fordotech
foryou
winning
Overthe
what
timescale
do you
think your firm
might migrate significant systems to the cloud?
mightofmigrate
significant
systems
the is
cloud?
business: one-quarter
respondents
said
theirtofirm
considering those tools something wed deem to be
essential in a much more competitive marketplace.
50%
50%
However, UK
into
the cloud in
the
same way US firms do. US firms already exist in the
least secure (in terms of snooping and prying) data
jurisdiction in the developed world, so moving a law
firm to Google Apps hardly creates a worse platform
for client data for them. For a UK firm, however, things
are very different.
But the cloud is coming, and legal businesses are
realising that it is entirely possible to safely move a
lot of their IT infrastructure into the cloud (or, more
properly, to a cloud-like hosted environment).
OUSOURCING
OUSOURCING
Smaller firms, though,
are much less keen on the cloud
than their biggerHow
cousins.
that
are keen
on it are IT
likely isThose
your firm
to consider
outsourcing
How likely is your firm to consider outsourcing IT
services/provision?
going for it no holds
barred though only 20% of SME
services/provision?
LITL respondents said their firms were likely to adopt
cloud-based solutions (by which we mean either true
cloud or hosted/managed solutions)
for significant
30%
%
30
systems, such as practice
%and case management,
25%
25%25finance
25% systems, customer
document management,
relationship management. Those that% are likely to do
1515
%
so say their firms intend to do it soon
(83%
within18
months, so by around the end of 2015). The remainder
5%5years.
(17%) said their firms would do it inside two
%
Thats impressive confidence in the cloud.
Very likely
Very likely
Quite
likely
Compare this to the
top
100
if our research reflects
Quite
likely
Undecided
any reality, over two-thirds
of
the top 100 will have a
Undecided
Not
very
likely
system in the cloud inside
two
years from now. This,
Not very
likely
unlikely
like the appetite forVery
BD
tools,
is an area that smaller
Very
unlikely
45%
45%
30%
30%
35%
Agree agree
Strongly
60%
35
60%
10%
10%
%
10%
10%1010%
Neither
Agree
20%
20%
Disagree
Neither
Strongly disagree
Disagree
Strongly disagree
Very likely
Very likely
Quite likely
Quite likely
Undecided
Undecided
Not very likely
Not very likely
Very unlikely
Very unlikely
We already have
We already have
software in the cloud
software in the cloud
Over what timescale do you you think your firm
might migrate significant systems to the cloud?
CLOUD
CLOUD
50%
50%
33%
33%
17%
17%
35%
35%
Yes
Yes
65%
65%
No
No
Dont know
Dont know
OUSOURCING
OUSOURCING
How likely is your firm to consider outsourcing IT
H
c
c
s
software in
18
OUSOURCING
30%
25% 25%
35%
15%
5%
Very likely
Quite likely
Undecided
MENTIONED SECOND
Dictation
Email scanning and archiving
Server support
Help desk
MENTIONED THIRD
Desktop builds
Payroll
Email archiving
Hosting
Firewall
Tape storage
Document production
Does you
services,
IT provisi
57
57%
%
Strongly
disagree
No
65
Strongly
disagree
%
No
65
No
No
Dont know
Dont know
Dont know
Dont know
Dont know
DOCUMENT AUTOMATION
DOCUMENT AUTOMATION
COMMS
COMMS
35%
19
COMMS
COMMS
45%
45%
Yes
your firm seriously considering
or currently piloting
43%Isyour
firm seriously Yes
considering
or currently piloting
video
communications?
43% Isdesktop-to-desktop
%
57
video
communications?
Is your firm seriously%considering
or currently piloting
Is your firm considering
implementing
any presence
Noon
No
%
firms
could have %
such
a jump
big firms but about Isdesktop-to-desktop
65
Is desktop-to-desktop
your firm seriously
considering
your firm 57
considering
any presence
No or currently piloting
Noimplementing
video communications?
technologies
that allow
users to set their
availability/
65
which
they seem reluctant.
Worse,
theres
a
high
desktop-to-desktop
video communications?
technologies
that allow
users to outline
set theirhow
availability/
visibility
or
have
management
their
Dont know
Dont know
visibility
or have
management
outline how their
availability
is managed?
Dontabout
know cloud far greater
Dont know
refusenik count in SME legal
availability is managed?
negativity than in top 100 firms.
5%
5%
Yes
Yes
%
%
25
45
Yes the smaller
Yes
But taking the top 100 results and
25%%
45%
No
55
Yes
Yes
%
No
%
(second 100) results45
together,
its very clear to me
55
%
No
No
45
%
%
Dont know
that55
the cloud has arrived byNo
any measure you care
70
No
Dont know
55%
%
70
to use, regardless of cloud laggards and refusers. The
35%
Yes
Yes
COMMS
Dont know
COMMS
Dont
know
tipping point may be far nearer than
many think.
Is your firm seriously considering or currently piloting
Is your
firm seriously considering
or currently piloting
desktop-to-desktop
video communications?
desktop-to-desktop video communications?
far bigger
than the cloud, is a shift towards a more distributed
business one that is more mobile,
Yes more on-site,
Yes
%
45
more physically distributed
and more team-based.
%%
45%
No
35
55
%
No
Yes
35
55%
Yes than just iPads or
That requires something more
Dont know
Dont
know
No technologies
%
Citrix its a world
that
requires
to help
65
No
%
65
bind the firm together and make
interactions more
Dont know
personal and useful. PeopleDont
need
to share information
know
more, but they also need to communicate more
Is your firm
considering
or be
conducting
any pilot
effectively.
They
need to
available
and they also
Is your
firm considering
or conducting any pilot
of unified
communications?
need
to communications?
be able to bind their availability to a team.
of
unified
ATTER AND
PROJECT
MANAGEMENT
This points
to a set of
technologies that legal has
ATTER AND PROJECT MANAGEMENT
35
Is
te
vi
av
Dont know
Dont know
25 %
35
35% %
30
30%
70%
%
70
%
65
65% %
60
60%
10%
10%
Is
IsB
Bla
t
tha
B
Bla
Yes
Yes
Yes
Yes
No
Yes
No
No
NoNo
Dont know
No know
Dont
Dont know
We know
dont use BlackBerrys
Dont
We dont use BlackBerrys
Dont know
Dont know
25%
Is y
Istec
yo
tech
20
MARCH 2014
LPM
LEGAL PRACTICE MANAGEMENT
CONFERENCE
2014
REPORT
Sponsored by:
15/10/2014 14:05
16/05/2014 13:41