Question No 3:

http://blog.epages.com/en/2013/05/21/tips-market-research-find-customers-retain/
http://www.business2community.com/b2b-marketing/how-to-attract-morecustomers-and-convert-them-into-paying-prospects-0369683
http://www.searchenginepeople.com/blog/how-to-attract-and-retain-your-customersusing-social-media.html
http://www.convinceandconvert.com/social-media-strategy/15-important-tips-tohelp-you-keep-your-customers/
http://www.slideshare.net/fosterweb/attract-convert-retain-your-guide-to-winningthe-online-war
http://www.toprankblog.com/2014/07/attract-engage-convert-measuring-contentmarketing/
-----------------------------------http://en.wikipedia.org/wiki/AdWords
http://www.wordstream.com/blog/ws/2012/07/17/google-advertising
http://justcreative.com/2008/10/15/how-to-get-100-free-advertising-on-google/
https://www.redflymarketing.com/blog/increase-conversions-with-adwords-adsitelinks/
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http://www.computerhope.com/issues/ch000659.htm
http://www.stevepavlina.com/blog/2006/05/how-to-make-money-from-your-blog/
http://www.incomediary.com/17-great-examples-of-people-making-money-blogging
http://www.getbusymedia.com/why-you-need-to-be-branding-your-business-online/
http://www.socialsamosa.com/2013/07/harshil-karia-online-branding-vs-offlinevideo-interview/
https://blog.kissmetrics.com/guide-to-online-branding-2/
http://www.slideshare.net/marketingboys/online-branding-7357122
http://www.navidmoazzez.com/personal-branding-examples/

http://www.careerealism.com/personal-branding-examples/
http://www.slideshare.net/SensoryBranding/online-branding-presentation-723818
http://www.shell-livewire.org/business-library/networking/social-media/
http://smallbusiness.foxbusiness.com/marketing-sales/2013/11/14/6-steps-topromoting-your-small-business-on-facebook/
http://www.socialmediaexaminer.com/21-social-media-marketing-tips-from-the-pros/
http://www.wordstream.com/social-media-marketing
http://www.techipedia.com/2010/how-to-use-facebook-for-business-and-marketing/
http://www.socialmediaexaminer.com/top-10-small-business-facebook-pages-2012winners/
http://www.wordstream.com/blog/ws/2014/01/30/facebook-advertising-tips
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http://www.questionpro.com/a/showArticle.do?articleID=survey-questions
http://www.outsource2india.com/kpo/articles/questionnaire-types-of-questions.asp
http://www.survio.com/en/blog/tips-and-tricks/how-to-create-a-survey-surveyquestion-types#.VLNqDJ26bIU
http://en.wikipedia.org/wiki/Likert_scale
http://www.simplypsychology.org/likert-scale.html
https://www.surveymonkey.com/mp/likert-scale/
http://guides.instructure.com/m/4152/l/63277-how-do-i-create-likert-scale-questions
http://www.scribd.com/doc/38370177/Question-Types#scribd
http://mktresearch.org/wiki/Projective_Techniques
http://www.uj.ac.za/EN/postgrad/pgh/Statkon/Documents/Statkon%20Example
%20Questionaire.pdf

http://www.ukessays.com/essays/marketing/the-coffee-and-the-malaysianconsumers-marketing-essay.php
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http://www.scribd.com/doc/80135768/Strengths-and-Weaknesses-of-HLL#scribd
http://www.slideshare.net/WelingkarDLP/physical-distribtnmgmto-verview
http://www.referenceforbusiness.com/small/Op-Qu/Physical-Distribution.html
http://www.slideshare.net/vijaykavle5/physical-distribution-set1
http://education-portal.com/academy/lesson/physical-distribution-in-marketingdefinition-functions-importance.html#lesson
http://www.fao.org/docrep/004/w3240e/W3240E09.htm
SALES AND DISTRIBUTION MANAGEMENT Dr. S L Gupta
http://www.wirbook.com/ebook/sales-and-distribution-management.html

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http://en.wikipedia.org/wiki/Business_process_improvement
http://people.uwec.edu/piercech/researchmethods/data%20collection
%20methods/data%20collection%20methods.htm
http://www.prm.nau.edu/prm447/methods_of_data_collection_lesson.htm
http://math.tutorcircle.com/probability-and-statistics/explain-the-different-types-ofdata-collection-in-research.html
http://www.bqf.org.uk/sustainable-excellence/benchmarking-types
http://en.wikipedia.org/wiki/Benchmarking#Types

http://www.best-in-class.com/bestp/domrep.nsf/insights/what-is-benchmarkingdefinition-types!opendocument
http://www.slideshare.net/abhinavjohnson/business-process-reengineering-bpr-roleof-it
http://manufacturingleadership.com/courses/continuous-improvement-processes/
http://dtic.mil/dtic/tr/fulltext/u2/a232070.pdf
http://dtic.mil/dtic/tr/fulltext/u2/a232070.pdf
http://www.ijest-ng.com/vol3_no7/ijest-ng-vol3-no7-pp89-100.pdf
http://totalqualitymanagement.wordpress.com/2009/02/25/deming-cycle-the-wheelof-continuous-improvement/
http://www.iso.org/iso/iso_9000
http://en.wikipedia.org/wiki/ISO_9000
http://www.slideshare.net/MALLURSB/unit-1-quality-total-quality-tqm
http://totalqualitymanagement.wordpress.com/2009/06/07/dr-joseph-juran/