20120522022911 (1)

04Number
Controlled by
AIRCRAFT LOADING AND

HANDLING MANUAL
ALHM
Table of Contents
Table of Contents
Table of Contents ..................................................................................................A-1

Revision Table .......................................................................................................B-1
Table of ALHM Amendment ..................................................................................C-1
List of Effective Page ............................................................................................D-1
Chapter 1. General --------------------------------------------------------------------------------- 1-1

1.1 Purpose ............................................................................................................. 1-1
1.2 Application ......................................................................................................... 1-1
1.3 Relationship between ALHM and companys standard or Law .......................... 1-1
1.4 Basis of ALHM ................................................................................................... 1-1
1.5 Composition and Responsibility ........................................................................ 1-1
1.6 Enactment, Revision and Distribution................................................................ 1-2
Chapter 2. Operation Standard of Branch Office and Contract--------------------------- 2-1
2.1 Quality Assurance and Safety Management of Branch Office ........................... 2-1
2.2 Contractors Quality and Safety Management .................................................... 2-1
2.3 Standard Operation Criteria of Operational Procedure...................................... 2-1
2.4 Management and Distribution of ALHM............................................................. 2-1
2.5 Supervision of Contractors ................................................................................ 2-2
Chapter 3. Ramp Operations General ------------------------------------------------------- 3-1
3.1 Purpose ............................................................................................................. 3-1
3.2 Range of Application ......................................................................................... 3-1
3.3 Responsibilities ................................................................................................. 3-1
3.4 Ramp Operation General .................................................................................. 3-1
3.5 Safety Generals for Equipment in Ramp Area ................................................... 3-2
3.6 Industrial Safety & Health Management ............................................................ 3-3
3.7 Fire Protection ................................................................................................... 3-3
3.8 Ground Service Equipment Safety .................................................................... 3-3
3.9 Work Procedure for each Ramp Operation ....................................................... 3-3
Chapter 4. Ground Service ---------------------------------------------------------------------- 4-1
4.1 Aircraft Movement Operation ............................................................................. 4-1
4.2 Follow me car services ...................................................................................... 4-1
4.3 Aircraft Marshalling ............................................................................................ 4-2
4.4 Wing Guard Support.......................................................................................... 4-6
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Table of Contents
4.5 Cabin Cleaning .................................................................................................. 4-6

4.6 Cleaning ............................................................................................................ 4-8
4.7 Cabin disinfection ............................................................................................ 4-11
4.8 Ground Power Unit .......................................................................................... 4-12
4.9 Air Start Unit .................................................................................................... 4-15
4.10 Air Condition Unit........................................................................................... 4-17
4.11 Potable water servicing ................................................................................. 4-18
4.12 Lavatory servicing ......................................................................................... 4-21
4.13 Ramp Bus ..................................................................................................... 4-25
4.14 Step Car ........................................................................................................ 4-27
4.15 Procedure of Equipment Inspection .............................................................. 4-29
Chapter 5. Passenger Handling---------------------------------------------------------------- 5-1
5.1 General Rules ................................................................................................... 5-1
5.2 Passenger Processing Procedure ..................................................................... 5-1
5.3 DG (Dangerous Goods) .................................................................................... 5-7
5.4 Security...510
5.5 Loading Weaponry .......................................................................................... 5-10
5.6 Company Mail ................................................................................................. 5-11
5.7 Aircraft Approach Door Operation................................................................. 5-12
5.8 Passenger Boarding Equipment ...................................................................... 5-13
Chapter 6. Baggage Handling ------------------------------------------------------------------ 6-1
6.1 Objectives and Overview ................................................................................... 6-1
6.3 Responsibilities ................................................................................................. 6-1
6.4 Baggage Registration Process .......................................................................... 6-1
6.5 Special Baggage ............................................................................................... 6-4
6.6 Baggage Loading and Handling Instructions ..................................................... 6-8
6.7 Hazardous Materials Handling Procedures ..................................................... 6-11
Chapter 7. Cargo & Mail Handling ------------------------------------------------------------ 7-1
7.1 General Provisions ............................................................................................ 7-1
7.2 Outbound Cargo Handling Procedure ............................................................... 7-3
7.3 Inbound Cargo Handling Procedure ................................................................ 7-11
7.4 Transfer Cargo Handling Procedure ................................................................ 7-15
7.5 Mail Handling Procedure ................................................................................. 7-17
7.6 Handling for IRR Cargo ................................................................................... 7-19
Chapter 8. Weight & Balance Control-------------------------------------------------------- 8-1
8.1 Purpose ............................................................................................................. 8-1
8.2 Weight and Balance Control Program ............................................................... 8-1
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Table of Contents
Chapter 9. Loading & Unloading -------------------------------------------------------------- 9-1

9.1 Purpose and Summary...................................................................................... 9-1
9.3 Responsibility of Enactment and Amendment ................................................... 9-1
9.4 Headquarters/Division in charge of Loading & Unloading ................................. 9-1
9.5 Duty and Responsibility of the Task Conductor ................................................. 9-1
9.6 Preparation ........................................................................................................ 9-1
9.7 Safety Inspection of the Area of Operation ........................................................ 9-2
9.8 Loading............................................................................................ 9-2
9.9 Loading Procedure by Aircraft Type .................................................................. 9-3
9.10 Unloading Procedure....................................................................................... 9-9
9.11 Unloading Procedure Per Aircraft Type............................................................ 9-9
9.12 Final Inspection after Unloading Procedure .................................................. 9-11
Chapter 10. Fuel Service ----------------------------------------------------------------------- 10-1
10.1 General Provisions ........................................................................................ 10-1
10.2 Aviation Fuel Purchasing Contract ................................................................ 10-3
10.3 Fuel Operation............................................................................................... 10-5
10.4 Training ....................................................................................................... 10-12
10.5 Emergency Fueling and Disaster Management .......................................... 10-13
10.6 Miscellaneous.............................................................................................. 10-14
Chapter 11. De/Anti-icing Procedures ------------------------------------------------------ 11-1
11.1 Purpose and Synopsis ................................................................................... 11-1
11.2 Applications ................................................................................................... 11-1
11.3 Responsibilities.............................................................................................. 11-1
11.4 Requirements of De/Anti-icing Procedures .................................................... 11-1
11.5 De/Anti-icing Procedures ............................................................................... 11-1
Chapter 12. Ground Handling Training Program -------------------------------------- 12-1
12.1 Purpose ......................................................................................................... 12-1
12.2 Application ..................................................................................................... 12-1
12.3 Manual Amendment ...................................................................................... 12-1
12.4 Authority and Responsibilities of Ground Handling Division/Team .......................... 12-1
12.5 Authority and Responsibilities of Ground handling personnel ....................... 12-1
12.6 Training Management Standards .................................................................. 12-1
12.7 Dangerous goods training ............................................................................. 12-2
12.8 Airside Safety Training Program .................................................................... 12-3
12.9 Airside Driver Training Program..................................................................... 12-4
12.10 GSE Operations Training Program .............................................................. 12-4
12.11 Load Control Training Program.................................................................... 12-5
12.12 Passenger Handling Training Program ........................................................ 12-5
12.13 Baggage Handling Training Program .......................................................... 12-6
12.14 Aircraft Handling and Loading Training Program ......................................... 12-6
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12.15 Aircraft Door Operation Training Program ................................................... 12-8

12.16 Aircraft Ground Movement Training Program .............................................. 12-8
12.17 Cargo and Mail Handling Training Program ................................................ 12-9
Chapter 13. Safety Reporting ----------------------------------------------------------------- 13-1
13.1 Purpose and introduction .............................................................................. 13-1
13.2 Application ..................................................................................................... 13-1
13.3 Responsibility and duty ................................................................................. 13-1
13.4 Reporting item ............................................................................................... 13-1
13.5 Reporting procedures .................................................................................... 13-2
13.6 Reporting deadline ........................................................................................ 13-2
13.7 Reporting procedures .................................................................................... 13-2
13.8 Reporting of subcontractor ............................................................................ 13-3
Chapter 14. Abnormal Situation Management ------------------------------------------ 14-1
14.1 General Provisions ........................................................................................ 14-1
The end of section
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ALHM
Revision Table
Revision Table
Rev. No
Date
Contents
Remarks
01
2008.03.01
Revision of GOM
02
2008.10.15
Supplementation of communication and

revision procedure
03
2008.12.01
Title change (GOMALHM)
04
2010.04.15
Registration Number change, Overall revision
05
2011.05.02
Organizational Name Changes
06
07
08
09
10
11
12
13
14
15
16
17
18
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Table of ALHM Amendment

Controlled by
Approval
Date of
Implementation
Safety
Management
President &
C.E.O
Nov 10, 2001
Number
KSA752
Date
Nov 10, 2001
Registration
Effective Date
Nov 10, 2001
Record Of Amendments
No
Date
Revision articles
Remarks
2001.11.10
Initial issue of GOM (Ground

Operations Manual)
2008.03.01
Revision of GOM
Integration of each
divisions manuals
2008.10.15
Supplementation of
communication and revision
procedure
Management
consolidation, ground
handling procedures
supplementation
2008.12.01
Title change
(GOMALHM)
The term of Aviation law

application
2010.04.15
Registration Number change,

Overall revision
Integration applied to
the company standards
2011.05.02
Organizational Name Changes
Regular Revision
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C-1
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List of Effective Page

Page
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Table of Contents
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Office and Contact
Revision Table
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Ch. 6 Baggage Handling
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Ch. 12 Ground Handling Training

Program
13 Safety Reporting
14 Abnormal Situation
Management
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ALHM
1. Overview
Chapter 1. General
1.1 Purpose
Airport Loading and Handling Manual (ALHM) is published in order to provide
procedures of airport Ground Handling and loading, rules of Ground Handling
operations and standard operation procedures for doing jobs safely and effectively.
Performing of Ground Handling works shall conform to the ALHMs procedures and
restrictions.
1.2 Application
1.2.1 Function
ALHM is applied to ramp operations and ground operations of passenger and cargo
handling.
1.2.2 Organization
ALHM is applied to all division/branch which is related to aircraft operations and
Ground Handling contractors.
1.3 Relationship between ALHM and companys standard or Law

a. ALHM is the primary standard in Asiana Airlines standards of Ground Handling.
All Ground Handling standards in each division/branch should follow the policy of
ALHM and be based on the procedures of ALHM and correspond with ALHM.
b. If there is any discrepancy between ALHM and each operational standards of
each division/branch, ALHM shall be applied.
c. If there is any discrepancy between ALHM and the international standards (IATA
Airport Handling Manual, Dangerous Goods Regulations, ICAO Standards and
Recommended Practices) or domestic/international regulations, engine or aircraft
manufacturers standards, the Regulations or Standards shall be applied. This
discrepancy shall be reported to Safety Management team and responsible team.
1.4 Basis of ALHM

This manual is made in accordance with the Korea Aviation Act Article 116
(Regulations for operation and for maintenance), Ministerial Regulations of the
Aviation Act Article283 (Matters to be included in operations manual and
maintenance control manual), Flight Safety Regulations Aircraft loading and
handling manual. ALHM is composed of general standards of Ground Handling
including the required components in Flight Safety Regulations.
1.5 Composition and Responsibility

a. ALHM has 14 chapters. Each of chapters has Supervision team. Supervision
teams manage the components of each chapter.
b. Safety Management team shall set the principals of composition and operation of
ALHM to get Aviation Authoritys approval. Safety Management team shall
manage ALHM as one of the companys electronic documents.
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ALHM
1. Overview
c. ALHM shall conform to procedures and restrictions in the international standards

(IATA Airport Handling Manual, Dangerous Goods Regulations, and ICAO
Standards and Recommended Practices) or domestic/ international regulations,
engine or aircraft manufacturers standards.
d. ALHM shall include Ground Handling standard operations and restrictions
including aircraft loading and handling procedures of each aircraft type.
e. Each chapter is composed of complete procedures to apply to all of related
teams in the company. Each division can make the each divisions procedures by
reusing ALHM.
f. In case of reusing ALHM, it shall be mentioned that each divisions procedures
come from ALHM and what the original article of ALHM is.
Chapter
Supervision team
Chapter
Chapter 1 General
Safety Management
Chapter8 Weight & Balance Control
Chapter 2 branches and Contractors

Operation standard
Safety Management
Chapter9 Loading & Unloading
Supervision team
Flight Engineering
Cargo Service
Chapter3 Ramp operation general
Airport service &

Contract
Chapter 10 Fuel Service
Aircraft & supplies

Purchasing
Chapter 4 Ground Service
Airport service &

Contract
Chapter 11Anti/De-icing procedures
Operation Control
Center
Chapter 5 Passenger Handling
Airport service &

Contract
Chapter 12 GroundHandlingTrainingProgram
Safety Management
Chapter6 Baggage Handling
Airport service &

Contract
Chapter 13 Safety Reporting
Safety Management
Chapter 7 Cargo/Mail Handling
Cargo Service
Chapter14 Abnormal Situation Management
Airport service &

Contract
1.6 Enactment, Revision and Distribution

a. Each Supervision team is responsible for enactment and revision of each
chapter in ALHM. Each team shall notify the result of enactment and revision
promptly.
b. For revision, each Supervision team shall have agreements of related teams and
receive Senior Executive Vice Presidents approval of each division.
c. Each Supervision team shall manage the ALHM in latest version.
d. The way of writing and structure of ALHM shall follow the companys Flight
Safety Documents System.
e. General Manager of Safety Management team shall request uploading of ALHM
file in companys electronic manual system (Telepia>Work manuals board)
f. If any team/branch needs the printed ALHM, they can get the printing authority
from General Management team. The team/branch shall maintain the printed
ALHM in latest version.
The end of section
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2. Operation Standard of
Branch Office and Contract
ALHM
Chapter 2. Operation Standard of Branch Office and Contract

2.1 Quality Assurance and Safety Management of Branch Office
Each division/sector shall confirm that regional office fulfill ALHM requirements and
procedures by regular check.
For this purpose, each division/sector shall establish detailed standards and
operation procedures for regular check of regional office.
2.2 Contractors Quality and Safety Management

If Ground Handling will be performed by contractors, regional office shall confirm the
followings,
a. Check the contractors quality management is maintained before make
agreement.
b. Contractors quality management shall be verified by the contractor's
organization and job description, Operational Procedures, education, training and
qualification (credentials) management, facilities and equipment management,
safety management procedures fulfillment.
c. Agreement shall state operational procedures of each works and objective
verification method of implementation status.
d. If agreement stated that operational procedures follow the contractors
procedures, regional office shall check the differences to ALHM and insert the
provisions that contractors procedures fulfill the ALHM.
e. Minimum requirements of contractors safety management shall follow the
provisions of contractors safety management in Safety Management System
(KSA751).
2.3 Standard Operation Criteria of Operational Procedure

If agreement stated that Operational Procedures conform to ALHM, division/sector
shall distribute ALHM to contractor and check the implementation of ALHM.
If agreement stated that Operational Procedures shall follow the contractors
procedures, division/sector need not distribute ALHM to contractor. If there is any
different parts exist, the ALHM shall be transcripted and applied to contractors
operational procedures.
2.4 Management and Distribution of ALHM

If agreement stated that ALHM is the standard operational procedures, Contract
Supervising team is responsible for distribution and management of ALHM files or
printed ALHM.
Contract Supervising team can distribute the whole ALHM or separated ALHM
chapters by the agreement.
When distribute ALHM, Contract Supervising team shall translate the ALHM to
contractors could understand the contents. Translated ALHM shall reflect the latest
revision of ALHM.
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2. Operation Standard of
Branch Office and Contract
ALHM
2.5 Supervision of Contractors

Supervising and managing procedures on contractors shall be established by each
division/sector. The procedures shall confirm the ALHM implementation of each work
process.
The end of section
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3. Ramp Operations General
ALHM
Chapter 3. Ramp Operations General

3.1 Purpose
The purpose of the manual is for safe and efficient operations and to observe ramp
operations general during aircraft handling and loading.
3.2 Range of Application

The manual applies to the head office and all stations related to aircraft handling and
loading operation.
3.3 Responsibilities
a. The General Manager of the Airport Services & Contracts team is responsible for
the enactment, amendment and management of this manual.
b. The Manager of the head office and stations related to aircraft handling and
loading operation shall follow this manual during operation at ramp area. The
Manager is responsible for.
3.4 Ramp Operation General

For the case that ground handling is performed by Subcontractor, Asiana Airlines
shall make a contract after confirming that the subcontractor has its own safety
management system which meets the requirements of the Safety Performance
Targets and the safety policy of Asiana Airlines as below.
a. Operators No smoking and no drinking on the ramp during operation.
b. Operator shall have the manual to protect aircraft from FOD.
1) Operators shall remove FOD around a spot and a parking spot before gate in or
gate out.
2) Operators shall remove FOD defined by Airport Authority.
c. The equipment used at Ramp area must be always serviceable and Unserciceable equipment cannot be used. Un-serviceable equipment is as follow.
1) In case of breakdown of engine, gear, steering or brake of vehicle or equipment
2) In case of poor buffer to prevent damage of aircraft
3) In case of breakdown of light system during night or significant weather
4) In case of breakdown of hydraulic system
d. Only the staff with an appropriate training on Equipment can handle G.S.E at
Ramp area and Training procedure must be established on AIRCRAFT
LOADING AND HANDLING MANUAL.
e. The ramp staff shall operate G.S.E in accordance with safety procedure of the
airport.
f. The ramp staff shall observe no driving zone in accordance with aircraft type.
1) Driving under wing is prohibited.
2) When moving vehicles and equipments, they shall be moved outside installing
safety cone.
g. When running engines, personnel engaged in Ramp Operartion area shall know
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ALHM
the following dangerous areas according to the types of flight.
Condition
Engine at idle
Moving
Dangerous Area
Type
The front of engine
The back of rear wing
B737 / A321
3.9m
30.5m
B767
B747/B777/A330
3.6m
3.6m
38.1m
49m
B737 / A321
5.5m
155m
B767
B747/B777/A330
8.2m
8.2m
152m
180m
h. Marshaller must be provided when equipments and vehicles back.

i. Equipment in the ramp area shall be parked in place. Personnel and equipment
shall approach aircraft after Anti-Collision beacon off.
j. Personnel engaged in Ramp Operation area shall install safety cone as follows.
But the number of safety cone can be changed in accordance with airport
condition.
Type
Wing Tip
No.1 Engine
No.2 Engine
B737
2(left/right)
1(front)
A321
B767
B777
A330
B747
2(left/right)
1(front)
2(front/back)
No.3 Engine
Tail
Total
1(front)
1(front)
2(front/back)
1
1
5
5
2(front/back)
2(front/back)
2(front/back)
2(front/back)
2(front/back)
No.4 Engine
2(front/back)
k. To prevent sudden movement, operator shall install chock as follows.

Type
Nose Gear
Main Gear
B737,A321
B767, B777,A330
1(left)
2(left/right)
Left
2(front/back)
2(front/back)
B747
2(left/right)
2(front/back)
Right
2(front/back)
2(front/back)
2(front/back)
1) In case of installing chock on the main gear wheel, the aircraft near danger
zone by jet engine installs chocks on the both side of inside wheel. After
engines off, installing chocks on the outside wheel.
2) The number of safety cone can be changed in accordance with airport condition
excluding severe weather.
l. Aircraft Loading and Handling Manual shall include procedures to respond
emergency such as strong wind and lightening strike.
3.5 Safety Generals for Equipment in Ramp Area

a. Ground Services Equipment shall be parked out of the line for aircraft safety
during gate-in or out of aircraft and can not move in the line until the anti-collision
beacon is off.
b. All the buffer face of Ground Service Equipment where contacting with aircraft
body shall be ready for service prior to approaching. Other devices such as
handrail shall be folded until approaching completed.
c. After connecting G.S.E with aircraft, operator must check if G.S.E is connected
safely and devices such as handrail are folded safely or not.
Est. : 2001.11.10
3-2
Rev.04 : 2010.04.15
ALHM
3.6 Industrial Safety & Health Management

For safety of personnel engaged in Ramp area, procedures as follows shall be
established.
a. Personnel performing aircraft loading and handling shall wear high visibility
clothing and safety footwear designated by the company.
b. Personnel engaged in Ramp area shall check sanitary management and wear
protective gears.
c. To prevent the loss occurred during aircraft loading and handling, Industrial
disaster prevention training shall be conducted.
3.7 Fire Protection

a. Personnel engaged in Ramp area shall be aware of Fire Protection Procedure by
Airport Authority because ramp area has a rick of fire due to refueling and
frequent access of equipment.
b. The appropriate type and quantity of the firearms shall be furnished in Ramp
area and it should be serviceable and should be kept in place properly.
c. In case of a problem of fire protection facilities, operators shall report to Airport
authority or Manager and shall repair them.
3.8 Ground Service Equipment Safety

Ground handlers shall perform safety inspection according to the standard
procedures which given by Aircraft loading and handling manual or relevant own
procedures.
General safety check list
1) lights inside/outside of equipment.
2) control device and braking system.
3) tire air pressure and tread
4) fuel, oil, water & oil leaking
5) any damage on surface. if there is damage on surface, it shall not cause any
harm to the other equipment, aircraft and facility
6) hydraulic devices condition, communication device
7) buffer(which is used for contacting aircraft body)
8) windshield
9) Tow Coupling
10) If any abnormal condition is found, the equipment shall not be used until fixed.
3.9 Work Procedure for each Ramp Operation

3.9.1 After arrival, work procedure during gate in
a. Before gate in, operator shall take GSE in a safety area and remove any
obstacle.
b. Operator shall have appropriate marshalling procedure in accordance with
international standard for safe gate in.
c. In case aircraft cannot move by itself, Aircraft shall be towed by towing vehicle in
accordance with aircraft movement procedure.
1) Operators shall check Foreign Object Damage (FOD) and obstacles around a
Est. : 2001.11.10
3-3
Rev.04 : 2010.04.15
ALHM
spot and a parking spot.
2) Operators shall secure a safe distance and assign wing guards on the both side
to prevent safe accidents.
3) To respond emergency, Towing vehicle driver shall have a communication tools
and procedures with Cockpit crew and Ground crew.
d. In case aircraft is guided by Follow Me Car due to severe weather even though
aircraft can move by itself, the company shall have marshalling procedure in
accordance with international standard.
3.9.2 Aircraft approach and withdrawal of Equipments

a. Equipments connecting with aircraft shall be parked in a safety area before
aircraft gate in and operators shall start operating after anti-collision beacon light
off.
b. Operators shall perform daily inspection for all equipments, unserviceable
equipments cannot be used.
c. Aircraft Loading and Handling Manual shall specify approach place and
procedure of G.S.E in accordance with aircraft type.
d. Safety Generals related to aircraft approach and withdrawal of all equipments
shall observe Ramp operation safety procedure.
3.9.3 Ground Handling

a. Ground handling such as passenger service, bag service and refueling shall
observe related section or procedure of Aircraft Loading and Handling Manual
b. Safety general related to ground handling after aircraft gate in shall this chapter
3.5 Safety generals for equipment in ramp area
3.9.4 Aircraft Gate out

a. When aircraft gate out, all equipment shall move in a safety area and operators
shall remove FOD to prevent aircraft damage.
b. Before aircraft gate out, operators shall perform safety check including removing
chocks and landing gear pin and connection between aircraft and tug car.
c. When aircraft gate out by itself, aircraft shall be guided by marshalling procedure
in accordance with international standard.
d. When aircraft gate out by pushback vehicle, wing walker should be assigned to
the operation to ensure clearances between the aircraft and objects in the spot.
e. When aircraft gate out, to respond emergency, Tug car driver shall have a
communication tools and procedures with Cockpit crew and Ground crew.
3.9.5 Aircraft Movement

a. In case Aircraft moves from a paring spot due to gate change or boarding,
operators shall have procedures related aircraft movement as follows.
1) Operators shall check FOD and equipments around a spot and a parking spot.
2) To respond emergency, Tug car driver shall have a communication tools and
procedures with Cockpit crew and Ground crew
3) Operators shall secure a safe distance and assign wing guards on the both side
to prevent safe accidents.
4) Cockpit crew boarding on the flight deck to move aircraft should be a pilot and a
mechanic aware of a proper procedure related aircraft movement.
Est. : 2001.11.10
3-4
Rev.04 : 2010.04.15
ALHM
b. In case Aircraft moves from a hangar to a parking spot or vice versa, operators
shall have procedures related aircraft movement as follows.
1) Operators shall check FOD and equipments between a hangar and a parking
spot.
2) To respond emergency, Tug car driver shall have a communication tools and
procedures with Cockpit crew and Ground crew
3) Operators shall secure a safe distance and assign wing guards to prevent safe
accidents.
4) A mechanic boarding on the flight deck to move aircraft should be aware of a
proper procedure related aircraft movement.
5) When aircraft move in and out of a hangar, operators shall check FOD and
equipments between a hangar and a parking spot to prevent damage and
assign wing guards to secure safe generals.
3.9.6 Aircraft Parking

a. The company shall have security procedure in case Aircraft is parked in a
parking spot.
b. After parking, operator shall install safety cone to secure safety line.
c. Operator shall install chocks on the landing gear to secure aircraft safety.
3.9.7 Aircraft Maintenance

a. Maintenance performed in parking spot shall allowed by Airport Authority. If
aircraft need maintenance in parking spot, operators shall get a authorization
from Airport Authority.
b. During maintenance or refueling in parking spot, In the event of oil leakage,
operators shall report to Airport Authority in accordance with report procedure
and take a measure immediately.
c. After maintenance, operators shall take all equipments in a safety area.
3.9.8 Emergency response procedure

a. Purpose
This manual is aimed to establish procedures in order to minimize damage to
persons and property from incidents of environment and safety during ground
handling operation in the ramp area.
b. Service Scope
This manual is applied to all stations where ground handling is performed.
c. Work Procedure
Est. : 2001.11.10
3-5
Rev.04 : 2010.04.15
ALHM
Emegeny Occurrency
Initial Action of First

responser
Emegeny
Occurrency
Initial Action
of First
YES
responser
Emegeny
Occurrency
Report to RAMP
Control
Center and

Dissemination of
incident
Notification to related
team
Request for
cooperation to
alliance member
Staff Mobilization
NO
Declare
Emergency
Report to CEO
Organization of Emegency response center
Take care of
emergency
Termination
Investigation
action
&
Post
d. Type of Incidents
1) Aircraft accidents : In case of occurrence of aircraft crash, fire, material damage
or personal injury during ground handling operations
2) Personnel Injury : In case of occurrence of many of the persons injuried or
killed during ground handling operation
3) Natural disaster : In case of occurrence of material damage, personal injury or
interference of normal airport control and flight operation due to typhoon, flood,
earthquake or other natural phenomenon
4) Fire : in case of fire of equipment, vehicle or facilities at airport
5) DG accident : In case of risk to health, property or the environment due to DG
packed incompletely,
6) Fuel spillage : In case of risk of fire or environment due to fuel spillage during
fueling or driving fueling car
7) Vehicle accident: persons injured or property damaged due to vehicle or
equipment
The end of section

Est. : 2001.11.10
3-6
Rev.04 : 2010.04.15
4. Ground Service
ALHM
Chapter 4. Ground Service
4.1 Aircraft Movement Operation

4.1.1 Purpose
The manual is to specify Marshalling signals and give guideline to marshaller for a
safe and efficient operation.
4.1.2 Scope
The Purpose of the manual is to specify the basic safety requirements applicable to
aircraft marshalling operation (Follow me car service, Aircraft marshalling service)
for the airlines, contracted with Asiana airlines.
4.2 Follow me car services

4.2.1 Purpose
Follow me car service is to guiding an arrival aircraft from the taxiway to the
designated parking spot or the remote spot.
4.2.2 Equipment and resources

-
Follow Me Car: 1 unit

Walkie-talkie: A set for Ramp handler, a set for Control tower
Signal bats or lights (daytime: bats, nighttime: lights)
A daily flight schedule (domestic/international or foreign aircraft)
A set of interphone.
4.2.3 Cautions
Marshaller shall take care of workers and equipment around the taxiway during
marshalling.
4.2.4 Operation procedure of inbound aircraft

a. Arrange a daily flight schedule and check a follow me car and preparatory stuff.
1) The following items shall be checked. Report to the charge of Maintenance
team if there is any malfunction.
a) Check the level of engine oil.
b) Check the level of fuel tank.
c) Check the cooling water in the radiator.
d) Check the condition of battery.
e) Check the condition of battery terminal such as corrosion and connection.
f) Check the condition of tire pressure.
g) Check the level of hydro oil.
h) Check the level of brake oil.
i) Check the condition of the other lights.
Est. : 2001.11.10
4-1
Rev.04 : 2010.04.15
ALHM
4. Ground Service
2) Check the walkie-talkie which is used in follow me car and the control tower
3) Check the condition of signal lights in follow me car.
4) Check the preparatory supplies for marshalling in follow me car.
b. Check the designated spot 10min prior to ETA if it is any problem to embark
safely or not. If there is any problem, report to Ramp Operation Center (R.O.C)
team for an immediate measure.
c. After considering the touchdown direction the operator shall decide according to
the following selection chart of a follow me car service way.
d. Check whether there is any obstacle on the taxiway.
e. Stand ready in front of the designated entrance of a taxiway right after touching
down.
f. After an aircraft enters into a taxiway the aircraft will be guided by follow me car
along the taxiway.
g. Turn on top light of a follow me car at night.
h. When guiding an aircraft, maintain a certain distance from the aircraft.
1) B-747 and other large sized aircrafts: About 150m
2) B-767, B-737 and other flights: About 100m
i. A follow me car shall take the aircraft over to marshaller and then stand by for
another aircraft.
1) If follow me car is unserviceable because of Flight Overlap Control Tower
needs to let a captain know a changed spot number.
2) In case the designated spot is a boarding bridge following car shall leave the
taxiway prior to 3~4m from the parking spot.
3) In case of remote spot the following car shall guide until the end of the spot line
and then leave the taxiway.
j. In an emergency we shall turn off the beacon light, turn on the emergency light
and report to the control towel after stopping the aircraft by hand signals.
k. A Follow me car driver, who has an overall responsibility for
l. marshalling operation, shall check workers and equipment for
m. each spot. If there is any trouble, report to Ramp operation
n. center (R.O.C) team and take an appropriate action.
4.3 Aircraft Marshalling

4.3.1 Purpose
This is aimed at providing standard marshalling signals, in clear and precise manner,
to arriving and departing aircraft.

-
A suit of distinctive identification vest

Signal bats or signal lights
A set of aircraft headset and three pieces of chock
4.3.3 Cautions
In order to guide an aircraft we shall take care of workers and equipment around the
spot and try to prevent any accident.
Est. : 2001.11.10
4-2
Rev.05 : 2011.05.02
4. Ground Service
ALHM
4.3.4 Inbound operating system and process

a. Marshaller shall put on a distinctive vest and prepare signal bats. After arriving at
a designated spot 10 min before ETA(Estimated Time of Arrival), the marshaller
shall check the following.
1) Operators shall check Foreign Object Damage (FOD) and obstacles around a
spot and a parking spot. (An assistant marshaller shall check the condition of a
bridge whether it is in a right position.)
2) Make a select of a marshalling point.
3) Select a marshalling point under VDGS (Visual Docking Guidance system)
when parking spot is a boarding bridge. Marshaller just stands ready holding
signal bats when VDGS is available.
4) In case of a remote spot Marshaller shall stand in a straight from the cockpit for
clarity and provide marshalling signals.
5) When aircraft is entering into the spot wing walker should be assigned to the
operation to ensure clearances between the aircraft and objects in the spot.
6) When using a marshalling stand, Marshaller shall check the stopper of the
stand and then operate the marshalling.
b. Marshaller shall guide an aircraft right after entering into the spot line.
c. Marshaller shall use signal bats or signal lights and provide marshalling signals,
in a clear and precise manner.
d. Give the signal(this way) to notify the crew of an appropriate spot of aircraft.
e. Guide an aircraft to make sure that aircraft enters into the spot line correctly.
Caution) In case of a slippery road marshaller make sure that aircraft doesnt
turn quickly.
f. If an aircraft enters into the spot line, marshaller shall give the signal Continue to
taxi straight ahead
1) If the captain does not turn off the light after entering into the spot line, the wing
walker shall have the captain turn off the light by giving a signal.
2) The assistant shall help marshaller out under the bridge.
3) If aircraft approach the spot line within 5m~10m, marshaller shall give the
signal Slow Down by moving wands up and down from waist to knees and
keep contact with the wing walker.
4) According to the stop sign of the assistant marshaller shall give a signal by
moving above the head until wands cross.
5) Caution: In case of entering at high speed marshaller shall give the signal
Slow down and then give the signal Proceed.
6) After aircraft stops completely, marshaller shall proceed to a next procedure
with the signal Stand-by.
7) In case of narrow body aircraft marshaller shall give a final clearance signal
after inserting chocks on the main wheels. In case of wide body aircraft (wider
than B767) the marshaller shall give a final clearance signal after inserting
chocks on the nose wheels.
8) In case of necessity of ground power, marshaller shall give the signal Connect
Ground Power.
9) Marshaller shall give the signal End marshalling by performing a standard
military salute with right hand. In case of B737 and A321 the assistant shall give
the signal Chocks inserted after inserting chocks on the main gear. In case of
B767, B747 and B777,A330 the assistant shall give the signal to an engineer
after inserting chocks. The assistant shall insert chocks on the nose wheel after
Est. : 2001.11.10
4-3
Rev.04 : 2010.04.15
ALHM
4. Ground Service
checking Stop and O.K..
Caution
a) In an emergency marshaller shall give the signal Emergency stop by
extending arms abruptly and wands to top of head, cross wands and then
take appropriate measures. (Ground personnel shall guide the aircraft by
marshalling or tow by using a tow car.)
b) The assistant shall insert chocks after checking the signal Stand by.
c) Insert chocks on the main wheel after turning off engines.
4.3.5 Outbound operating system and process

a. Marshaller shall arrive at the designated spot with a set of headset 10min before
departure.
Caution: We shall use Dayglo bats or gloves at night or in low visibility.
b. Check obstacles around aircraft and the condition of chocks.
c. Prepare for towing operations (push back) 10min before departure.
1) Detach towbar from tow car by pulling out towbar pintle pin.
2) After sticking By-pass pin an operator shall connect tow bar to the aircraft.
Caution
We shall use an adequate bypass pin according to the types of aircraft..
d. The tractor shall be in-line with the centre line of the aircraft before pushvack
commences (Nose wheel/Towbar/ Tow truck) and check the condition of bypass
pin again (The condition of torsion link).
Caution
a) Check the connection of towbar with tow car, check finally towbar and then
operate towing if there is not any problem.
b) Check the condition of towbar locking and shear pin, main bolt by the naked
eyes and hands. Towing tractor operator shall check it again and then lift the
towbar wheel up.
e. If equipment leaves aircraft after finishing loading baggage and cargo chocks
and safety cones shall be removed from the aircraft. (But, in case of offloading
safety cones shall be installed and be removed completely. Withdrawal of
conveyor belt loader is a final step for departure
f. B After passenger door is closed and step car leaves aircraft, headset operator
shall remove chocks from the nose wheel
Caution
a) Directions of runway are changed quite often
b) It is not allowed to commence push back before receiving the signal
Release brake from headset operator.
g. Headset operator shall check obstacles around aircraft and give the signals such
as runway, start point and brake release to towing tractor operator.
h. After checking parking brake again, towing tractor operator shall push the aircraft
back and then change the course after coming out of the bridge.
i. It is desirable to push the aircraft back safely at a shortest distance and the
tractor and tow bar should be in line with the centre line of the aircraft before the
push back commences.
j. Headset man shall ask flight deck to apply brakes at the end of push back
sequence. After receiving the signal Set brake, the person shall give the signal
to
Est. : 2001.11.10
4-4
Rev.05 : 2011.05.02
ALHM
4. Ground Service
towing tractor operator.
Cautions: Under a normal circumstance we shall push the aircraft back in a
designated area but occasionally push back operation can be done by captains order.
k. Put the wheel of towbar activated by HYD pump down on the ground by using
jack after stopping the pushback completely. Disconnect towbar from aircraft and
then remove by-pass pin from the aircraft.
l. Marshaller shall park towing tractor after disconnecting towbar from aircraft and
shall give the standby signal in such away that it is visible from the cockpit. After
receiving the signal Start engines and everything is clear headset man shall
remove chocks from nose wheel and leave the place.
Caution: Headset man shall close the cover after pulling out the headset.
m. Before aircraft commences taxiing under its own power, headset man shall give
the final clearance signs, display the by-pass pin to the flight deck and receive
acknowledgement.
1) Headset man shall check whether there is any obstacle in front of the aircraft
and then leave the spot.
2) Aircraft commences taxiing slowly after giving acknowledgement with hand
signals.
3) After aircraft commences taxiing, ground personnel can finish their operation by
waving their right hand.
4.3.6 Dangerous area when engines are running

When running engines, marshaller shall know the following dangerous areas
according to the types of flight.
a. Driving force for a forward movement
Condition
Engine at Idle
Moving
Taking off
Dangerous
The front of
The back of rear
engine
wing
3.9m
30.5m
3.6m
38.1m
3.6m
49m
5.5m
155m
8.2m
152m
8.2m
180m
5.5m
579m
8.2m
503m
8.2m
475m
Type
B737/A321
B767
B747/777/A330
B737/A321
B767
B747/777/A330
B737/A321
B767
B747/777/A330
b. In case of reaction force

Condition
Type
Engine at Idle
B737/A321
B767
B747/777/A330
Est. : 2001.11.10
Dangerous Area
The front of
The back of rear
engine
wing
39.6m
53.3m
30.5m
126m
30.0m
126m
4-5
Rev.05 : 2011.05.02
4. Ground Service
ALHM
4.4 Wing Guard Support

4.4.1 Allocation of position
Wing Walker: Ramp Coordinator 1, Marshaller 1
4.4.2 Responsibility and Right

a. Before Aircraft push back, Wing guards shall check whether there is any obstacle
on the way or and report to interphone man by hand signal. For any problems,
Interphone man shall report to related Dept. and take necessary action.
b. Wing Guards shall control FOD and vehicles. In case of emergency, wing guards
shall report a interphone man with hand signal and handle emergency.
c. When aircraft ramp in, wing guards shall check FOD around a parking spot.
d. When aircraft ramp out by own power in remote spot, wing guards shall work in
left side from aircraft nose.
e. Provide support before aircraft departure until aircraft runs out of guide line.
(Works until all dangerous elements disappear)
f. Provide support before aircraft enters parking spot until aircraft parking.
g. When control vehicle, guard shall be in the line of Wing tip and move forward
aircraft push back direction. And then when the aircraft enters taxi way, the guard
shall be a driving lane or out of wing tip which is direction is aircraft push back
way.
4.5 Cabin Cleaning

4.5.1 Purpose
The manual is to specify the procedure to provide customers with clean
circumstances through cabin cleaning, providing supplies and clearing up.
4.5.2 Scope of application

The manual is only applicable to the Routine cleaning service and the main
operations are as follow.
a. Safety belt
b. Information cards in the seat pocket
c. Replacement of head-rest cover
d. Lavatory cleaning
e. Galley cleaning
f. Meal table cleaning
g. Removing of wastes and supplies
h. FLOOR CLEANING
i. Carpet cleaning and removal of gum
j. Loading/unloading and arrangement of blanket and pillow
4.5.3 Equipment, resources and chemicals

a. There are cabin bus, cabin service truck, trash car and vacuum cleaner for
cleaning
b. There are knife, tweezers, brush (paint brush, tooth brush, nylon brush), cotton
gloves, rubber gloves, cotton towel, sponge and soap
Est. : 2001.11.10
4-6
Rev.04 : 2010.04.15
ALHM
4. Ground Service
c. There are a multi purpose cleaner, spot cleaner, Bio-shine and Temp
4.5.4 Cautions
a. In case of international flight it is not allowed to clean without permission of
customs officials.
b. It is not allowed to open aircraft door without permission. But in case it is
necessary to open manager or assistant manager can ask crew or mechanic in
charge to open it.
c. In case of a special aircraft footwear must be worn at all times to protect a carpet.
d. When cleaning flight deck it shall be approved by the mechanic of airlines and
dust the panels with care such as instrument panels, switch panels, oxygen and
fire bottles.
e. It is not allowed to touch red marks in the cabin and oxygen bottles.
f. It is prohibited from stepping on the armrests.
g. It is prohibited from throwing wastes outside from the cabin.
h. If there is any door opened safety strap shall be installed.
i. It is not allowed to enter into the emergency exit.
j. Be careful not to cause any injury to personnel when loading/unloading supplies
and cleaning.
Est. : 2001.11.10
4-7
Rev.04 : 2010.04.15
4. Ground Service
ALHM
4.6 Cleaning
4.6.1 Process (Domestic)
For International
For Domestic
A/C Arrival
A/C Arrival
Get cabin material
Ramp Control Dep
Get cabin material
Ramp Control Dep
Remove trash
and sewage in
galley
Seat clean
and cabin
material
setting
Remove trash
and sewage in
toilet
Remove trash
and sewage in
galley
Seat clean
and cabin
material
setting
Remove trash
and sewage in
toilet
Vacuum
clean,
remove trash
Arrange seat
belt, change
head cover
Clean seat
cover, change
dirty one
Vacuum
clean,
remove trash
Arrange seat
belt, change
head cover
Clean seat
cover, change
dirty one
Clean tray and

shelves
Collect and
unload blanket
and pillow
Load and check

head cover and
time table
Clean tray and

shelves
Load blanket
and pillow on
each flight
Final check and

get off
Final check
and get off
Load and check

head cover and
time table
Clean tray and

shelves
Return cabin
material and
request laundry
Return cabin
material and
request laundry
Arrange
blanket and
pillow
4.6.2 Preparation before cleaning

a. Staff in the waiting room shall prepare resources, outfits and chemicals.
b. Supervisor and Assistant manager shall check the preparation for cleaning such
as staff, health condition and tools.
c. Supervisor shall inform Assistant manager of work orders according aircraft
types, flight. Assistant manager make sure that staff shall prepare supplies
according to aircraft type.
d. Supervisor shall let assistant manager and employees know the flight number,
the aircraft type, the spot number, the gate number, estimated time of arrival,
aircraft schedule and any other fluctuating matters 10minutes before ETA.
4.6.3 Arrangement of seat belt

a. It shall be done from the front of cabin to the back and from the window to the
passageway.
b. Seat belts shall be to be crossed over neatly
Est. : 2001.11.10
4-8
Rev.04 : 2010.04.15
4. Ground Service
ALHM
4.6.4 Seat pocket/Information card

a. It shall be done from the front to the back. Pull out seat pocket with a left hand
and set up items.
b. Gather all unusable items on the seats of passage.
c. Reusable items need to be laid on the seats near the window
d. Item setting shall be done from the window to the aisle.
e. Restock insufficient items according to the order of seat pockets
4.6.5 Replacement of headrest cover

a. Remove and replace headrest covers from the front of aircraft to the back.
b. Gather used headrest covers on the seats near the aisle.
c. Put all headrest covers in the plastic bag.
d. Remove from the front of aircraft to back and replace with new.
e. When replacing headrest cover employees shall press the sticker on headrest
cover.
4.6.6 Lavatory Cleaning

a. Empty waste/rubbish box. Mop and wipe floors clean. Cleaning shall be done in
order. (wallmirrorbasinfloor) Spray a multi purpose cleaner 3~4 times on
the spot, wipe clean with a wet cloth and wipe dry with a dry cloth.
b. Spray Bio-shine on the mirror 3~4 times and wipe clean with a dry cloth.
c. Rub clean toilet lid and close it.
d. After flushing the toilet employees shall check whether there is any remnant.
4.6.7 Galley Cleaning

a. Pull out the waste bin out from the galley compartment and take out rubbish
bags.
b. After removing wastes, wash clean the interior and exterior of the waste bin to
remove bad smells.
c. Cover the waste bin with new bag and lock the galley compartment
d. Wipe clean the interior and exterior of oven and wipe dry with a dry cloth.
Detergent cant be used to clean the inside of oven.
e. Scrub clean basin and kitchen table.
f. Spray a multi purpose cleaner on the floor 3~4 times, scrub clean with a wet cloth
and wipe dry.
4.6.8 Meal Table Cleaning

a. Cleaning shall be done from the front of aircraft and the back.
b. Wipe clean meal the interior and exterior of table and then wipe dry.
c. In case of traces such as coffee, juice, food on the table employees shall spray a
multi purpose cleaner 2~3 times, wipe clean with a wet cloth and then wipe dry.
d. Return meal tables to upright position.
4.6.9 Collecting of wastes and supplies

a. It shall be done from the front of aircraft to the back. Remove wastes from the
seats.
b. Tie up the bags to prevent spillage.
c. Trash bags shall be collected near the entrance door and delivered to the trash
Est. : 2001.11.10
4-9
Rev.04 : 2010.04.15
ALHM
4. Ground Service
car or cabin service car.
d. Reusable headrest cover and pillow case shall be collected for laundry and take
them over to the person in charge of laundry.
4.6.10 Floor Cleaning

a. Cleaning shall be done from the front of aircraft to the back.
b. Vacuum the floor clean
c. Pick wastes/rubbish up in case it impossible to vacuum
d. Narrow areas in which it is impossible to put vacuum cleaner shall be cleaned
after detaching the head from the cleaner
4.6.11 Carpet cleaning and removal of gum

a. When removing heavily soiled markings such as coffee and juice spray a multi
purpose cleaner 3~4 times and then brush with a plastic brush.
b. When removing gum on the carpet, seat and table spray a spot cleaner and then
scrub/brush with a plastic brush.
c. After removing gum spray a multi purpose cleaner 1~2 times, wipe clean with a
wet cloth and then wipe dry.
4.6.12 Arrangement, loading and unloading of blankets, pillows

a. Unloading of pillow and blanket
1) Gather all pillow and blanket on the floor, seat and shelf.
2) Blankets and pillows shall be gathered by five pieces
3) Put 20 pieces of blankets and 20 pieces of pillows into a plastic bag and unload
from the cabin.
b. Loading and arranging of pillow and blanket
1) New pillow and blanket from the cabin service truck shall be stowed in the
forward locker
2) The number of pillows and blankets on the cabin shall be reported to the crew.
3) Additional supplies shall be determined by the standard of Cabin Commerce
Team
Setting process of pillow and blanket
Pillow
Pillow
Pillow
Pillo
Pillo
Pillo
A
w
w
w
I
S
Blanke
Blanke
Blanke
Blanket
Blanket
Blanket
L
t
t
t
E
4.6.13 Final Check

a. In case ground time is not enough to perform overall cleaning, employees shall
handle safety belt, instruction card in the seat pocket, headrest cover, toilet,
wastes/luggage and others.
b. After finishing cleaning the person in charge of final check shall check whether
there is any defect, fill out a Cabin cleaning checklist and then get an approval
from flight crew.
c. Each part (flight crew, cabin cleaning section) shall maintain the checklist.
Est. : 2001.11.10
4-10
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ALHM
4.6.14 Measures after cleaning

a. After finishing cleaning Assistant Manager shall report to the supervisor or senior
assistant manager and receive an order for the next operation.(In case of
overseas station, appropriate communication tool shall be used)
b. Left Behind from cabin shall be sent over to flight crew and employees shall fill
out a lost & found sheet. In case of the absence of flight crew it can be sent over
to supervisor. In case of overseas station, it shall be sent over to cabin crew or
station manager)
c. Supervisor report to R.O.C after checking the found article and filling out a lost &
found sheet.(Flight number, seat number and item)
d. Supervisor shall send the sheet over to the person in charge of Baggage Control
Center, get approval from the person and maintain a record. Also supervisor shall
keep a piece out of three pieces and submit one of them to the person in charge
of cabin cleaning section.
e. Supervisor or Senior Manager shall give an order to assistant manager
according to the flight schedule and have staff prepare for the next operation.
4.7 Cabin disinfection

4.7.1 Cabin disinfection period
a. Regular disinfection (against insects)
Type
Cycle
General
1
month
Disinfection
Control
Chemicals
Engineer
and
Supervisor
Engineer
and
Supervisor
AIREZ
500
1:100
AIREZ
500
1:25
Pax
CGO
Cabin
comp
Scope
Combi
CGO
Cabin
comp
FLTR
Note 1) Overall disinfection can be performed instead of routine disinfection

Note 2) AIREZ500: AIRCRAFT INSECTICDE (AUSTRALIA)
b. Irregular disinfection
1) Main operation: Mainly focused on disinfecting
2) Period and process
a) In case of the occurrence of communicable disease or upon airlines request
b) Details of period and process are determined by airlines.
c) Use chemicals provided or required by airlines
4.7.2 Cabin disinfection regulation

a. In accordance with Internal Disinfection Preventive Act. Art 40
b. Disinfecting in accordance with standard defined in WHO and AMS (Aerospace
Resource Specification)
c. Cleaning, disinfection and extermination of mouse and insect to prevent
communicable disease
4.7.3 Cabin disinfection frequency

a. Disinfection of cabin every month (Defined in Disinfection Prevention Act: 15th
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4. Ground Service
each month)
b. Disinfection of cabin including compartments every 6 month (Based on WHO)
c. Water tank: Every 6 month
d. Lavatory: Putting disinfectant into lavatory flushing water
e. Install an exterminatory device to exterminate cockroaches on the passage and
change them every 3month.
4.7.4 Component of disinfectant

a. AIREZ500
1) Contain 0.5% in the disinfectant
2) The disinfectant doesnt cause any damage to aircraft and injury to personnel
b. ECO-TRUL (1453)
1) Produced by Enviro systems and approved by Boeing
2) The disinfectant doesnt cause any damage to aircraft and injury to personnel
Enviro Systems, Inc
4.7.5 Cabin disinfection against SARS

a. Chemicals: ECOTRUL
b. General disinfection process
Use ECOTRUL (1453) without protective equipment, disinfection of overhead bin,
side wall and lavatory with compressed sprayer and wipe clean soiled area with a
wet towel after disinfecting. Dont spray directly on the fabric and food which can be
penetrated and dried.
c. Measures and cabin disinfection when two cases of SARS occur
1) Open all doors of aircraft (turn on air conditioning system), put on mask, gloves
and protective equipment. Dont use compressed air which can deliver
communicable substance. Some areas in cabin such as armrest, safety strap,
meal table, reading light, airconditioning system, walls, windows and toilet shall
be disinfected.
2) Check the health condition after disinfection and take a measure to prevent any
injury.
d. Time and requirement of disinfection
The
Working
Disinfectant
Gross area
Type
number of
hours
consumed Remark
(ft2)
seats
(M/H)
(G/L)
B737-400
142
1020.8
6
0.5
B767-3ER
236
2239.8
12
1
B747-PAX
378
4530.1
24
2
B747280
3885.9
18
1.5
COMBI
B777-200
310
3171.7
18
1.5
A330
290
18
1.5
A321-200
177
1413.7
6
0.5
Note1) Change air to remove smells of disinfectant more than 30min
4.8 Ground Power Unit
Est. : 2001.11.10
4-12
Rev.04 : 2010.04.15
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ALHM
4.8.1 Purpose
This manual shall provide handling standard to driver of GPU supplying the power.

-
GPU 1 unit ( Dual Cable GPU for B-747F)

Work Stand 1 unit of Wide Body A/C
GPU type : AC type / DC type
4.8.3 Basic Safety Rule

a. After parking GPU, operator shall stop tug car, install chocks, set side brake and
disconnect tug car.
b. Maximum towing speed of GPU is 10km/h on the straight road and sudden
stopping and turning are prohibited.
c. During engine start, start button shall not be pressed for 20 seconds or more
d. When disconnecting GPU from A/C, Load On Switch off, Run/Idle Switch on idle
and then disconnect GPU from the end of the cable. When putting the cable into
storage box, the cable shall not be dragged on the ground and not touch with A/C
e. During the rainy season, close Control Panel Cover.
f. When GPU is towed by Tug Car, the cable shall not be dragged on the ground
g. The connector on the end of the cable shall not be dragged due to a risk of a
short circuit.
h. Gen mode switch shall be turned off after Main switch off due to Low Frequency
defect
i. Operators shall take GPU in a safety area or next spot.
j. For cooling, GPU engine shall be turned off after driving at idle for 2 or 3 minutes
4.8.4 Outbound Work Procedure and Order

a. Preparations
1) GPU with appropriate capacity shall be prepared to parallel to the departing
aircraft on the forward at right 45 (GPU Cable maximum length).
2) Before engine starting, operators shall check water and fuel.
b. HOBART GPU
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4. Ground Service
1) For cracking, operators shall push Engine Start Button after putting Engine
Control Switch on Start
2) After engine start, take a hand off start button. Also in case Oil Pressure is
more than 15 PSI, take a hand off Engine control switch.(After pushing start
button, if the engine does not start in 30 seconds, driver shall wait for 2-3
minutes and restart. After start, warm up engine for 5 minutes at idle speed)
3) Mode Switch on GEN ( Engine RPM : 2,400 RPM, Normal Oil Pressure : 40~60
PSI)
4) Switch on idle
5) Make sure that Line SW is on Line to neutral and check Gauge (Frequency
Gauge: 4004HZ, Voltage Gauge: 1155Volt)
6) RUN/Idle Switch of GPU on RUN
7) Open External Power Panel Cover on Aircraft and connect Power Receptacle
connector with GPU Cable Plug (When supporting wide body, use a work stand
or Hydraulic Cylinder of Nose Gear if inevitable.
8) Supply aircraft with power by GPU Contractor Switch on(Momentary type).
9) Turn on the Contractor Switch by choosing No. 1 or No 2. Due to Dual Cable
(In case of Warning light such as Over Voltage, Under or Over Frequency, turn
off light by pushing the Reset Switch and turn on the Contactor Switch.
10) After supplying power to the aircraft normally, help next step.
11) Help Towing around 10 minutes before departure
12) Separate Tow Bar from Towing Tractor and connect to A/C
13) When starting engine of aircraft APU not running, remove FOD around Aircraft
and check that GPU Voltage and Frequency Gauge is normal.
14) After finishing engine start, Interphone man takes a measure in accordance
with GPU removal signal
15) GPU Contractor Switch Off
16) Gen Mode Switch on Idle
17) Grasp the connector of the end of Cable Plug and disconnect the External
Power Receptacle connector from Aircraft
18) Trim GPU Cable and put it into Cable Box without dragging on the ground
19) Put the Cable into Storage Box if GPU is not used for a long time.
4.8.5 Inbound Work Procedure and Order

a. Prepare
1) GPU shall be prepared to parallel to the aircraft on the forward at right 45
(GPU Cable maximum length) in designated spot around 10 minutes before
arrival.
2) Prepare to give power to aircraft.
b. Equipment support method
1) Engine Control Switch hold as start and push engine start button for cranking.
2) After engine start, take a hand off start button. Also in case Oil Pressure is
more than 15 PSI, take a hand off Engine control switch
3) After pushing start button, if the engine does not start in 30 seconds, driver
shall wait for 2-3 minutes and restart. After start, warm up engine for 5 minutes
at idle speed.
4) Mode Switch on GEN
Est. : 2001.11.10
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4. Ground Service
5) Make sure that Line SW is on Line to Neutral and check Gauge. Switch on idle
6) Open External Power Panel Cover on Aircraft and connect Power Receptacle
connector with GPU Cable Plug
7) When supporting wide body, use a work stand or Hydraulic Cylinder of Nose
Gear
8) RUN/Idle Switch of GPU on RUN
9) Supply aircraft with power by GPU Contractor Switch on
10) In case of Warning light such as Over Voltage, Under or Over Frequency, turn
off light by pushing the Reset Switch and turn on the Contactor Switch.
11) After supplying power to the aircraft normally, help next step.
12) After finishing power supply to the aircraft, remove GPU under agreement with
a mechanic or cockpit crew
13) Turn off the Contractor switch.
14) Gen Mode Switch on Idle
15) To Turn off the Main Switch without Gen Mode Switch off is the cause of Low
Frequency defect
16) Grasp the connector of the end of Cable Plug and disconnect the External
Power Receptacle connector from Aircraft
17) Put the Cable into Storage Box if GPU is not used for a long time
18) The connector on the end of the cable shall not be dragged due to a risk of a
short circuit.
19) Trim GPU Cable and put it into Cable Box without dragging on the ground
20) Operators shall take GPU in a safety area or next spot. For cooling, GPU
engine shall be turned off after driving at idle for 2 or 3 minutes.
c. Emergency Procedure
1) Turn off the power Contract Switch of GPU
2) Turn off GPU Engine
3) GPU cable connected to the aircraft shall separate quickly from aircraft
4) In case of a fire, put out a fire quickly by a fire extinguisher
5) GPU away from aircraft.
4.9 Air Start Unit

4.9.1 Purpose
This manual shall provide handling standard to driver of ASU to start engine.

-
ASU
Marshalling signal light
4.9.3 ASU service

a. Preparations
1) Check ASU in accordance with daily check list (refer to Follow me car)
2) Wait at a spot around 15 minutes before ETD
3) When ASU connects aircraft by backing, the guide man shall be assigned and
Est. : 2001.11.10
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4. Ground Service
the guide man of ASU must be no more than 2~3m so that the driver can keep
an eye on the guide man. In case the guide man has a difficulty to check FOD,
the guide man can change his position.
b. ASU service
1) After opening the aircraft cover, connect the duct.
2) Air Hose shall not be twisted or bended.
3) Air Hose shall not be floated from ground.
4) The driver shall pay attention to foreign objects into Air Hose
5) When the interphone man gives a start signal, the driver starts ASU. The
interphone man shows engine No with hand signal and informs engine start in
view.
6) Push Hold Button Switch and start.
a) Compressor Speed: Idle 1,400RPM, JET Start 2,300RPM
b) Discharge Air: 40PSI (Normal)(35~43PSI)
7) If RPM Gauge works normally, the driver gives the interphone man a signal for
engine start
8) Make sure that engine start signal is confirmed by the interphone man, loosen
start valve slowly.
9) ASU driver pay attention to follows during engine start
a) Air Pressure Gauge: 35~38PSI
b) Compressor Oil (pressure) 20~40PSI
10) After finishing engine start, Put Switch on Stand by, Fasten Start valve and
disconnect ASU in accordance with the interphone mans hand signal.
11) Disconnect Air Hose Duct from Aircraft Connector and fasten cover.
12) Trim Air hose in place and After warm up the Engine, turn off the Engine
13) Driver shall take ASU in a safety area or next spot
4.9.3.2 ASU operation instructions

a. Engine Operation
1) Make sure that emergency button is in place
2) After pushing Ignition Hold Button, start the engine by placing switch on start.
3) After warm up for 5 minutes, connect Start Hose to Aircraft Duct not to be
twisted or floated. (In case of Winter season, need to warm up more than 10
minutes)
4) Select Mode Switch on Air PACS
5) After receiving Engine start sign, Selector Mode Switch is on JET Start
6) Loosen Start Valve slowly. If Hose is twisted, Selector Mode Switch on stand by,
fasten Start Valve and then unfold Hose.
b. Engine Stop
1) Selector Switch on Stand by
2) Fasten Start Valve
3) If Air in not removed from Air Hose, Ask captain to turn off Isolation valve.
4) Remove Hose Duct from A/C and close A/C cover
5) Warm up ASU engine around 5 minutes
6) Stop ASU Engine by Switch off (In case of Engine problem, Stop ASU engine
by pushing Emergency Button)
7) In case Emergency button is used, Emergency Button shall be in place.
Est. : 2001.11.10
4-16
Rev.04 : 2010.04.15
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ALHM
4.10 Air Condition Unit

4.10.1 Purpose
This manual shall provide handling standard to driver of ACU for cooling and heating
in cabin.

-
AIR CONDITION UNIT (or TRUCK)

WALKIE TALKIE
WHEEL CHOCK SCREW DRIVER
4.10.3 Caution
a. In case of support in stand-by or layover aircraft, door or exit shall be opened for
air vantilation
b. Equipment discharging exhaust shall be removed from ACU
4.10.4 Operation Procedure

a. Supervisor check and order all the matters((FLT NO, A/C NO, SPOT NO, STD,
PAX and VIP etc) and driver inspects ACU as follows.
1) The driver must check ASU in accordance with a daily check list. If any defect is
found, the driver must notify Maintenance team and ask for repair.
a) The Driver shall keep ASU clean
b) Check personnels health condition, appearance, attendance and uniform
b. When approaching aircraft ASU shall stop once in 10m/5m/3m and then move
again. B747, B777, B767, B737, A330, A321 : in the middle
c. Check personnel, equipment and FOD around the aircraft.
d. Approach to aircraft slowly and park ACU in accordance with AIR SUPPLY
HOSEs length. And install Chocks.
e. Put out Air Supply Hose and connect aircraft with the Ground Air Connection
f. Spread out Air Supply Hose not to be twisted or dragged.
g. Open the Ground Air Connection Cover on Aircraft.
Caution : B747 need Screw driver and a work stand.
h. After a mechanic confirm, support ACU as follows.
1) Make sure that Air Dump Valve is on Dump.
2) Summer Season : Cool, Winter Season: Heat, Ventilation: Vent
3) ACU start procedure (131 type)
a) Start Switch from Off to 1st gear.
b) Push IGN HOLD BUTTON, turn Start Switch clockwise and start engine
(around 20~25 seconds). If not start engine, after 20 seconds, push Hold
Button and restart
c) After engine start, take a hang off IGN HOLD Button.
d) Turn THROLLE counterclockwise slowly, adjust RPM in accordance with
A/C type.
e) After supplying air, check ACU dashboard and HOSE status and continue to
stand by.
i. In case of ACU engine problem, take a emergency action as follows.
1) Close THROTTLE.
2) Turn off Ignition Switch.
Est. : 2001.11.10
4-17
Rev.05 : 2011.05.02
ALHM
4. Ground Service
j. 5 minutes before departure, the driver removes ACU in accordance with
interphone mans signal.
1) Start switch on RUN
2) Push Hose Valve not to put air into the aircraft.
3) Pull Coupler lever of Air Supply Hose, turn Coupler counterclockwise and
separate Coupler of Air supply hose from ground air connection.
4) Put Air Supply Hose into Hose Box not to be twisted
5) Reduce Rpm to 1,400 and shut down Switch.
6) After Removing Chocks, start engine, move to a next spot or a parking lot.
7) When stopping ACU engine, fasten THROLLE and turn off IGNITION SWITCH
k. When supporting ACU, check ACU in accordance with check list, record ACU
daily log.
l. After supporting, operator shall record daily log and support order and store key
in the storage.
4.11 Potable water servicing

4.11.1 Purpose
The manual is aimed at carrying out the Potable water service by observing an
operating standard in order to provide passengers with clean water. Potable water
systems are susceptible to contamination by bacteria and other micro-organisms. All
water for drinking and other personnel use made available to crew and passengers
must be free from chemical substances and micro-organisms which might cause
illness in any form. It is therefore essential that Potable water is chlorinated. The
following servicing procedure complies with IATA AHM.
4.11.2 Scope
The manual applies to Portable water servicing provided by AAS and Ramp handling
company for all types of aircraft.
4.11.3 Responsibilities and rights

a. Supervisor(including Assistant Manager and driver) is responsible for.
1) Checking fight schedule, A/C number, Spot number etc.
2) Checking equipment and preparations for Portable water servicing
3) Final check for Portable water servicing
4) Filing out a working sheet and maintenance log
b. Operator
1) Preparations
2) Potable water servicing
3) Management of equipment
4.11.4 Safety requirement and Sanitary regulations

a. Safety requirements
1) Operators must observe Airside Safety Regulations.
2) Servicing must be provided by a group of 2 persons.
3) Hand signals must be provided when operator connects and backs vehicle.
4) The guide man of equipment must be no more than 2~3m no that the driver can
Est. : 2001.11.10
4-18
Rev.04 : 2010.04.15
ALHM
4. Ground Service
keep an eye on the quide man.
5) The guide man must use signal lights at night or in low visibility and show the
driver light by moving up and down. Driving in poor weather conditions(rain or
snow) must be performed at low speed.
6) Chocks must be inserted when vehicle left unattended.
7) Equipment operator must deal with an emergency situation by checking the
emergency switch on a direction panel.
8) Layover aircraft must be drained by equipment right after entering into the dock.
9) When providing potable water servicing, operator must check whether drain
valve is close and the water is not flowing out from drain master
10) When conducting potable water draining performed after final flight drain valve
must be closed. That is because the compressor of potable water system will
keeping operating when aircraft power is turned on, if drain valve is not closed.
b. Sanitary regulations
1) Potable water trucks must not be filled up from the same tap as lavatory trucks.
2) Potable water trucks and lavatory trucks must not be parked in the same area.
3) Personnel engaged in the lavatory truck are not allowed to perform potable
water service at the same area.
4) Before the hose is connected to the aircraft, a few liters of water shall be
pumped to wasted, to ensure thorough flushing of hose and nozzles. When the
hose is not in use, all nozzles of connectors must be protected from
contamination either by covers or by immersing them in receptacles containing
chlorinated water
5) The contents of the potable water servicing must be drained not later than the
24 hours after filling.
6) The cleaning and chlorination of servicing vehicles must be performed weekly.
The interior of the water tank should be scoured once a month to remove any
deposits.
7) Hose on potable water truck must be checked every month and replaced every
year.
c. Quality Standards
1) Regardless of its origin, water destined for aircraft Potable water systems must
be chlorinated. Only products approved by the local authority (Korea Water
Resources Corporation) may be used for the chlorination of drinking water.
2) Total chlorine content at the point of filling into the aircraft must be in the range
of 0.3 ~ 0.5 mg/l (ppm). But if it is over 0.5mg/l (ppm) the operator must inform
airline of the content and action must be taken by airlines instruction. The
mixture ratio of water and disinfects is 1: 5, 000.
3) Once filled, the Potable water servicer may only be used for aircraft servicing
after a minimum of 30 minutes, in order to allow the chlorination agent time to
react. The water must be circulated within the servicer during this time to
ensure thorough mixing with the chlorination agent.
4) Water samples for bacteriological examination from airport water supply
systems, serving vehicles and aircraft water systems must be collected
regularly by health authorities and airlines. Sampling must be carried out not
less than four times a year.
5) Bacteriological contamination of the water must not exceed the standards
established by the World Health Organization (WHO) or tHose issued by the
local health authority, if these are more stringent. (# Appendix 2). If the water
supplied to the aircraft is checked by the local health authority, the results must
Est. : 2001.11.10
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4. Ground Service
be made available to carriers upon request.
6) If it is proved that the water is inappropriate for drinking, airline must be notified
of it. Approval by airlines must be made before using.
4.11.5 Procedures
a. Cautions before Potable water servicing
1) Supervisor must check Daily Flight Schedule received from ROC and notify
operators of any specialties. The operators must operate in regular sequence.
2) Before servicing, personnel engaged in potable water servicing must keep his
hands clean, when the hose is connected, personnel must wear hygiene
gloves.
3) The operator must check Potable water servicer in accordance with a daily
check list. If any defect is found, the operator must notify Maintenance team
and ask for repair.
4) After checking of the quantity of the Potable water through the gauge of
Potable water tank, the operator must prepare for next operations by making up
for water in case of being short of water.
5) Any irregularities must be informed to next operators.
b. Potable water servicing with vehicle
1) Hand signals must be provided when potable water servicing vehicle
approaches aircraft.
2) Open the service panel and pull out the compressed air by turning the fill valve
lever clockwise.
3) Connect the coupling Hose to the fill port.
4) Turn on the pump switch on the vehicle and supply drinking water to the aircraft.
5) If water overflows its flow port, turn off the pump switch.
6) Close it by turning the fill valve lever anticlockwise after supplying potable water.
7) Remove the coupling Hose from the fill Hose port and close the service panel.
8) After removing chocks and checking obstacles around the vehicle, backing up
with the hand signals by a guide man.
c. Potable water servicing with hydrant system
1) A group of two people will be assigned to the operation.
2) Open the cover of water supply box.
3) An operator must unfasten the rubber Hose. Another operator must take the
Potable water vehicle to the water supply box. Before connecting the fill Hose
the operator must remove any deposit by opening the middle valve and
disinfect the coupling.
4) Operating procedures after water supply servicing are the same as the
procedures of the other equipment.
5) The operators must write out a working sheet and maintain a record about the
quantity of Potable water which is supplied to an aircraft.
6) Facilities in the Water Supply Box must be checked and controlled at all times
to prevent any damage.
a) Damage and implantation of the coupling
b) The condition of the rubber Hose
c) It is prohibited from controlling the main valve installed under the water
supply box
Est. : 2001.11.10
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4. Ground Service
d) It is prohibited from dragging the rubber Hose on the ground.
e) The condition of connection between the Main hose and the coupling Hose
f) Checking the condition of deposits in the water supply box (to prevent the
Potable water from contaminating)
7) The operator must check definitely the condition of the middle valve to prevent
the water from the water supply box.
8) The operator must check the heating condition of the Water Supply Box
especially in winter. If there is any problem, the operator must notify instantly an
appropriate team.
d. Treatment after servicing
1) Final check must be made whether there is any leakage after the completion of
operation. And also make sure that the service area is free from any waste. Any
wastes must be collected from the area.
2) Pull away the vehicle from the aircraft after finishing Potable water servicing.
Work sheet must be filled in and maintained.
3) If there is anything insufficient during servicing, operator must take an action
right away. Any abnormalities must be notified to relevant operators to prevent
reoccurrence.
4) Operators must remove all equipment and resources from aircraft.
4.11.6 Tank chlorination

a. Potable water servicing vehicle tank chlorination
1) Water Service truck must be chlorinated on a weekly basis. Water tank interior
must be scoured once a month to remove any deposits.
2) Potable water servicing truck must be chlorinated on a weekly basis and
cleaning procedures are as follows
a) Drain water in the tank
b) After cleaning the tank with clean water, drain water.
c) Fill clean water and disinfects mixed in the ratio of 1000 : 1 into the tank and
wait for 30 minutes
d) To clean the water tank, operate servicing vehicle for 5 minutes
e) Drain disinfects.
f) Clean the water tank with water and drain water (repeat 3 times)
g) Products approved by the local authority may be used for the chlorination of
drinking water
b. Aircraft tank chlorination
1) Aircraft water tank is to be chlorinated upon request. Connect the water
coupling hose to the water tank of aircraft and fill chlorinated water up to the
tank. Drain the water after 1 hour and repeat this process 2~3 times. The water
must be pumped to flush the inner tank.
2) After flushing, operator must notify an engineer in charge. If there is no problem,
the service will be completed. But if there is any remnant of the disinfectant,
operator must repeat the process 2~3 times.
4.12 Lavatory servicing
Est. : 2001.11.10
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4. Ground Service
ALHM
4.12.1 Purpose
The manual is aimed at carrying out the Lavatory servicing by observing an
operating standard.
4.12.2 Scope
The manual applies to Lavatory servicing provided by AAS and Ramp handling
company for all types of aircraft.
4.12.3 Responsibilities and rights

a. Supervisor (including Assistant manager and driver) is responsible for
1) checking FLT Schedule, A/C number, Spot number, etc
2) checking equipment and preparations for Lavatory servicing
3) Lavatory servicing operation
4) Final check for Lavatory servicing
5) Filling out a working sheet and a maintenance log
b. Operators
1) Preparations
2) Lavatory servicing
3) Guide vehicle during connection with aircraft n backing (night time: light)
4.12.4 Caution
a. Operators must observe Airside Safety Regulations.
b. Servicing must be provided by a group of 2 persons.
c. Hand signals must be provided when operator connects and backs vehicle
d. The guide man of equipment must be no more than 2~3m no that the driver can
keep an eye on the quide man.
e. The guide man must use signal lights at night or in low visibility and show the
driver light by moving up and down.
f. Driving in poor weather conditions(rain or snow) must be performed at low speed.
g. Chocks must be inserted when vehicle left unattended.
h. Equipment operator must deal with an emergency situation by checking the
emergency switch on a direction panel.
i. In winter season, to prevent water tank and pump from freezing, When finishing
work at night time, operator shall perform heating. If cannot perform heating,
operator shall drain water in the tank and pump.
4.12.5 Lavatory in accordance with A/C type

a. B747-400, B777, B767, A330, A321 : Vacuum type
b. B737 and freighter : Lavatory is separated from potable water
4.12.6 Procedure
a. Preparations
1) Supervisor must check Daily Flight Schedule received from Ramp Operation
Center and notify operators of any specialties. The operators must operate in
regular sequence.
2) The operator must check Lavatory truck in accordance with a daily check list. If
any defect is found, the operator must notify a supervisor and ask for repair or
maintenance team.
Est. : 2001.11.10
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4. Ground Service
3) Any irregularities must be informed to next operators.
4) Check Water Tank and Waste Tank.
5) Check Lavatory Powder.(Lavatory Powder shall not be dealt with water)
b. Lavatory Leakage check
A procedure of Lavatory leakage check is same as normal procedure.
4.12.7 Procedure in accordance with A/C type

a. B747-400/B777/B767
1) Position and The number of Tank
a) Position: Under the back of the aircraft
b) The number of Tank: 4
2) The adequate quantity of water per each tank
- The adequate quantity of water: 5 G/L
3) Procedure
a) Open the Service Panel and connect the Water Hose.
b) Open the Drain Cover, connect the Sewage Hose and open the inside cap
c) Ensure that sewage is completely drained by pulling 4 levers one by one and
pushing the Sewage Hose
d) For Flushing, drain water after supplying 5G/L of water into each tank.
e) Repeat the above procedure more than 3 times
f) After pushing lever completely, disconnect the Sewage Hose.
g) Supply 5G/L of water. Unless something wrong, close the Drain Cover,
disconnect the Water Hose and close the Service Panel..
b. B747200/B747-300
1) Position and the number of tank
a) The front of the aircraft: 4 (Upper deck 1/ Double1/ Single2)
b) The middle of the aircraft: 1 (Double)
c) The back of the aircraft: 3 (Double)
a) Upper deck: 6 G/L
b) Double: 11 G/L
c) Single: 8 G/L
3) Procedure
a) Open the Service Panel and connect the Water Hose.
b) Connect the sewage hose and the water hose each
c) Pull levers one by one and drain sewage.
d) Put levers and supply water (Upper deck 8 G/L, Double 20 G/L, Single 10
G/L)
e) After pushing lever completely, disconnect the Sewage Hose.
f) Supply 5 ~ 8G/L of water. Unless something wrong, disconnect the Water
Hose, lock the plug and close the Service Panel and the Drain Cover
g) After finishing the procedure, put powder into the lavatory tank and repeat
flushing 3 or 4 times
c. Procedure of B737-400 and 500
1) Position and the number of tank
a) B737-400: the front side: 1 (single), the back side: 2 (single)
b) B737-500: the front side: 1 (single), the back side: 1 (Single)
The adequate quantity of water: 3 G/L
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4. Ground Service
3) Procedure
a) Open the service panel and connect the water hose
b) Open the Drain Cover, connect the Sewage Hose and open the inside cap.
Drain sewage by pulling the lever
c) For Flushing, drain water after supplying 3G/L of water. Repeat this
procedure 3 times
d) After pushing lever completely, disconnect the Sewage Hose.
e) Supply 3G/L of water. Unless something wrong, disconnect the Water Hose,
lock the plug and close the Service Panel and the Drain Cover
f) After finishing the procedure, put powder into the lavatory tank and repeat
flushing 3 or 4 times.
d. Procedure of A321
1) Position and The number of Tank
- Work position: the rear of aircraft
- The adequate quantity of water: 3 G/L
3) Procedure
a) Open the service panel and connect the water hose
b) Open the Drain Cover, connect the Sewage Hose and open the inside cap.
c) Ensure that sewage is completely drained by pulling the lever towards right
and pushing the Sewage Hose
d) For Flushing, drain water after supplying 3G/L of water. Repeat this
procedure 3 times
e) After pushing the lever towards left, disconnect the sewage hose.
f) Supply 3G/L of water
g) Unless something wrong, close the drain cover, disconnect the water hose
and close the service panel.
4.12.8 Lavatory truck service support as ahead entry

a. Work basic rule
1) 2 staff shall work as one team. ( 2 in one team)
2) The direction of entry shall be ahead, not like other equipment.
3) When lavatory truck gets close to aircraft or moves backward, the truck shall
move smoothly under the control of a indicator
a) When drive, driver shall monitor the camera in the truck which shows the
rear of the truck and sound an alarm to let other workers know.
b) Even though the truck has camera, an indicator shall lead the truck
4) Brake is oil pressure method. When compressed air is not enough, stop moving
about 5 seconds to fill compressed air.
5) Be aware of the location of three emergency switches. One is at driver gauge
and two are on work platform.
6) When lift platform up, the truck shall stay about 50cm away from aircraft, not to
clash with aircraft.
7) When system(such as Platform, Engine Bonnet, Drain Valve and etc) is out of
order, open emergency pump box to handle each lever.
b. Lift Platform manual
1) Do not turn off engine to use Lift Platform.
2) Hold Platform switch as up to raise and as down to let down..
3) When hold Vacuum Pump as on, On Light will be shown on Vacuum Pump
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4. Ground Service
then Vacuum Ready light turn on in 5sec.
4) Vacuum Valve hold as open to drain sewage..
5) When flush, Water switch hold as open to fill water.
6) Other procedure is the same with a normal vehicle.
c. Operation after the completion of processing information
1) Before finish work, make sure there is no leakage. All sewage from the truck
shall be removed in service area.
2) After works the truck shall be moved away from aircraft and fill out the result on
work book.
3) When carrier requests, lavatory service provide again for arrival flight by
manual..
4) All inadequate service during work, the handler shall improve service by
briefing and workshop.
5) After clean area and taking out all tool, the truck moves out.
4.13 Ramp Bus

4.13.1 Purpose
The manual is aimed at observing an operating standard in order to provide ramp
bus for passengers at remote spot.

-
RAMP BUS
WALKIE TALKIE
In case of rain, umbrella
4.13.3 Cautions
a. Driving with passengers must be performed at low speed.
b. Driving with passengers shall not stop ramp bus and shall not open the door
without notice.
c. Driver shall observe a regulation speed (35km/h) in Ramp.
d. The driver shall make a concession in order to keep ramp order
e. When driving the back of the vehicle without turn signal, driver shall secure a
safety distance to respond an emergency.
f. The driver shall pay attention to only drive not to use W/T and check flight
schedule.
g. In drivers absence, stop engine, put the gear in low, put on the handbrake and
insert chocks
h. When the driver support crew, after checking if step car connects the aircraft or
not, open the door.
4.13.4 Departure
a. Supervisor checks and orders all the matters(FLT NO, A/C NO, SPOT NO, STD,
PAX and VIP etc) and the driver inspects the ramp bus.
b. The driver must check ramp bus in accordance with a daily check list. If any
defect is found, the driver must notify Maintenance team and ask for repair.
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4. Ground Service
c. Check personnels health condition, appearance, attendance and uniform.
d. The Driver shall keep the ramp bus clean
e. The driver shall provide the ramp bus as follows unless Airlines or Ramp
operation in charge request the driver.
1) Start engine, release the parking brake and drive a ramp bus to the departure
gate.
2) After arriving at the departure gate, put on the parking brake, open the door and
wait.
3) The driver shall check flight No and the destination. If possible, provide cobus
for Wheelchair passenger.
4) After 40~45 passengers boarding (70~80 passengers in case of Cobus), close
the door, start announcing and leave departure gate by a signal.(When
departing, turn on the turn signal for next ramp bus)
5) After arriving at the designated spot in the shipside, check flight No., A/C No.
and destination and approach around 3m towards the step car connecting with
aircraft
6) After deboarding, check inside the ramp bus. A found article from the ramp bus
shall be sent over to airport service staff flight and the driver shall fill out a lost
& found sheet.
7) In case of rain, ramp bus should be parked close to step car to avoid rain.(If
possible, the operator services umbrella between step car and ramp bus and
parks step car away the place watered)
8) In case of De/Anti icing, the driver shall not support ramp bus close to aircraft
due to a slippery road
9) After finishing, the driver shall take ramp bus in a parking lot or next spot.
10) The driver should know the destination of ramp bus.
11) After finishing, the driver shall perform final check in accordance with check list,
record daily log and support order and store key in the storage.
4.13.5 Arrival
PAX and VIP etc) and the driver inspects the ramp bus.
b. Check personnels health condition, appearance, attendance and uniform.
c. The Driver shall keep the ramp bus clean.
d. The driver shall provide the ramp bus as follows unless Airlines or Ramp
1) Start engine, release the parking brake and drive a ramp bus to the departure
gate.
2) The driver shall wait in a safety area 5 minutes before ETA
3) After the aircraft parks in the spot, make sure that the engine stops and the
step car connects with the aircraft. The driver approaches the ramp bus toward
the step car and start boarding.
4) The driver shall keep 3m between the step car and the ramp bus
5) In case of the ramp bus with two doors, the step car shall be positioned
between after door and forward door. The driver shall not drive under the wing.
6) Put on the parking brake, open the door and board. In case of domestic airport,
7) After 40~45 passengers boarding (70~80 passengers in case of Cobus), close
the door, release the parking brake and move to the gate. When departing,
check passengers near the door through the mirror.
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4. Ground Service
8) After arriving at the gate, put on the parking brake, open the door and deboard.
9) After deboarding, check inside the ramp bus. A found article from the ramp bus
shall be sent over to airport service staff flight and the driver shall fill out a lost
& found sheet.
10) In case of rain, ramp bus should be parked close to step car to avoid rain.(If
possible, the operator services umbrella between step car and ramp bus and
parks step car away the place watered)
11) After finishing, the driver shall take ramp bus in a parking lot or next spot.
12) The driver should know the destination of ramp bus.
4.14 Step Car

4.14.1 Purpose
The manual is aimed at observing an operating standard in order to provide step car
bus for passengers and crews at remote spot.

-
STEP CAR or MANUAL STEP

WALKIE TALKIE
4.14.3 Cautions
a. In case of wide body, the operator shall use the step car. And the Manual step
shall be used in narrow body including of A321
b. In case of rain, the operator had better use the step car with canopy
c. The operator shall not drive under the wing tip and the bridge.
d. Unless the operator use hydraulic pump, turn off hydraulic pump switch.
e. In case of strong wind(More than 50 KNOT), the operator shall not use the step
car with canopy.
f. In case of winter season, the operator shall remove ice or snow from the stair or
platform.
g. When engines are running, the operator shall not leave step car around the
aircraft
h. When waiting for a long time due to cabin cleaning or maintenance, the operator
shall fix the step car by running the stabilizer lever and hang safety belt on the
entrance
i. When connecting with aircraft, turn off the engine excluding winter season
4.14.4 For out-bound Step car

PAX and VIP etc) and the driver inspects the step car.
b. The operator must check the step car in accordance with a daily check list. If any
defect is found, the operator must notify Maintenance team and ask for repair.
c. Check personnels health condition, appearance, attendance and uniform. The
operator shall keep the step car clean.
d. The operator shall provide the step car as follows unless Airlines or Ramp
1) The operator assign the step car in accordance with A/C type.
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4. Ground Service
2) After warming up the engine, move to the designated spot.
3) When approaching the designated spot, the step car shall stop once in
10m/5m/3m
4) Put the gear lever in neutral and put on the parking brake.
5) Make sure that put the safety guard back. (In case of B767, push the safety
guard out)
6) Adjust the height of the platform to suit the door sill.
7) Put the pump switch up.
8) Put the tilt lever up to adjust the slope of the stair and the platform.
9) Put the stair lever up and adjust the height of the platform 20 cm lower than the
door sill.
10) Release the parking brake and put the gear lever on forward
11) The operator approaches and connects the step car towards the aircraft door
by using only brake
12) After connecting with the aircraft door, put the gear lever in neutral and put on
the parking brake.
13) Run the stabilizer lever, put the stabilizer down completely and fix the step car
on the ground.
14) Get off the drivers seat and check if the safety guard of the platform is safe or
not.
15) After airport service staff enter into the cabin, the operator starts engine.
16) After airport service staff get out, make sure that aircraft pushes back.
17) Release the parking brake and put the gear lever in rear.
18) The operator backs the step car in a safety area by hand signal of guide man. If
there is no guide man, the operator backs the step car by checking by himself.
19) After arriving in a safety area, put the gear lever in neutral, put on the parking
brake and turn on the pump switch.
20) The Stair is in place by putting the stair and the tilt lever down
21) Turn the pump switch off.
22) Release the parking brake and drive the step car by putting the gear lever in
forward
23) After finishing above procedures, move to a parking lot or next spot. In case of
standby for a long time, hang safety belt on the entrance of step car
4.14.5 For in-bound step car

PAX and VIP etc) and the driver inspects the step car.
b. The operator must check the step car in accordance with a daily check list. If any
defect is found, the operator must notify Maintenance team and ask for repair.
c. Check personnels health condition, appearance, attendance and uniform
d. Start engine, release the parking brake and drive the step car to the designated
spot
e. The driver shall wait in a safety area 5 minutes before ETA
f. After the aircraft parks in the spot, make sure that the engine stops and connect
the step car with the door sill by hand signal of a guide man. (lower than 15~20m)
g. Same with departure procedures after connecting the step car with the door sill.
When waiting for a long time due to cabin cleaning or maintenance, the operator
shall fix the step car by running the stabilizer lever and hang safety belt on the
entrance.
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ALHM
4.14.6 The way for manual step gets to aircraft

a. Make sure that put the left of the safety guard back
b. The left of the safety guard and the left of L1 Door should align
c. The right of the safety guard and the right of L1 DOOR should leave 20cm at
least.
d. After supporting lay over aircraft, disconnect the manual step from the aircraft
unless a mechanic requests.
4.15 Procedure of Equipment Inspection

4.15.1 Purpose
It is for efficiently perform maintenance and life extension to follow the manufacturer
of the vehicle and equipment preventive maintenance and to meet legal
requirements for regular maintenance and inspection of equipment performance.
4.15.2 Scope
All areas where ramp handling operations are conducted
In case of domestic airport, conducted by AAS airport services
In case of overseas stations, conducted by ramp handler.
4.15.3 Periodic inspection powered Equipment

a. Relevant team establishes periodic inspection plan every month.
b. All stations plan and conduct self-inspection.
c. In case of periodic inspection, relevant team shall record and notify mileage and
working hours of last inspection or type, mileage and working hours and of next
inspection.
d. Each station plans and conducts daily inspection, pre-inspection before working.
e. Relevant team shall make a inspection beyond 10% of periodic inspection
standard including mileage and working hours.
4.15.4 Periodic inspection for Non-powered equipment

a. Periodic inspection for Non-powered equipment must be conducted by relevant
station once a year at least
b. If relevant station is impossible to repair non-powered equipment, relevant
station must request to repair it to specialist.
4.15.5 Record and Document management

In case of daily checklist, must keep it for one year and in case of periodic inspection
record, must keep it until disposal of equipment.
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4. Ground Service
ALHM
(Appendix 1) Cabin cleaning checklist
200
FLIGHT NUMBER:
Items
AIRCRAFT NUMBER:
Contents
Section
Pursers
chiefs
signature
signature
1. Safety belt
A. Are untidy seat belts crossed over neatly.
2. Seat pocket
A. Are all items removed and replaced properly?

B. Are seat pockets arranged according the standard?
3. Headrest
A. Remove and replace all headrest cover
cover
B. Are there any soiled, damaged covers on the seat?
4. Toilet
A. Mirror, washstand, toilet bowl, floor, wall?

B. Are toiled lid closed and is toilet interior clean?
C. Paper Towel, Roll paper Setting?
D. Liquid soap restocked?
5. Galley
A. Oven interior, water basket, kitchen table?

B. Is there any water on the floor?
C. Empty waste bin?
6. Meal table
A. Are there any traces such as coffee, juice, food

on the meal tables?
B. Meal table folded in the upright position?
7. Waste/items
A. Are all waste and items removed?
8. Floor
A. Are all wastes and supplies removed?
9.Carpet and removing
A. Are there any traces on the carpet?
of gum
B. Gum removed?
10.Unloading/arranging
Are pillows and blankets loaded in accordance with
pillow and
standard?
blanket
B. Pillows are laid on the blanket neatly?
11. Passenger
A. Passenger briefing card are prepared according
briefing card
12. Bassinet
to the types of flight?

A. Are bassinets kept in the right position?
B. Are bassinets packed clean?
Marking
good: , normal: , bad: X
Others
Checker Signature
FINAL
Purser
CHECK
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5. Passenger Handling
ALHM
Chapter 5. Passenger Handling

5.1 General Rules
5.1.1 Purpose
These regulations are applied to passenger handling performed by the company as
the top priority.
5.1.2 Applicability
These regulations are applied to passenger handling performed by the company as
the top priority.
5.1.3 Responsibilities
5.1.3.1 Responsibilities for Enactment and Amendment
a. In this particular chapter, responsibilities for enactment and amendment fall
under the leader of the airport service operation team.
b. The safe management team has to agree on enactment and amendment in this
chapter.
c. Personnel or departments under those regulations are responsible for operating
according to them and for reporting additional amendment and requirements to
the leader of the airport service operation team when they are different from local
and international organization regulations including IATA.
5.1.3.2 Responsibilities on Departments/Divisions in Charge of Passenger Handling

a. Passenger-handling-related departments/divisions should establish and run a
specific operating procedure in order to carry out certain tasks.
b. The specific operating procedure by department/division should include airplane
loading and processing regulations of Ch. 5 Passenger Handling.
5.1.3.3 Employees Responsibilities and Duties

a. Passenger handling service agents or outsourcing company workers must get
fundamental trainings before they start carrying on their work.
b. Employees have to perform tasks according to loading and processing
regulations of the passenger handling procedure. However, Employees from
affiliated handling companies should follow certain procedures of their companies
own.
5.2 Passenger Processing Procedure

5.2.1 PASSENGER CHECK-IN
5.2.1.1 Preparations before Boarding Procedure
a. Advance editing on schedule change confirmation, reservation confirmation,
advance seat arrangement condition, VIP, CIP, passengers under sickness, etc.
is needed.
b. Needed forms for boarding tickets, baggage tags have to be prepared in
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advance, and equipment like BPP, BTP, terminal, FIA, and so on needs to be
confirmed if worked properly.
c. Employees should check on arrangement, cleanliness, left belongings, etc.
around their workplaces.
5.2.1.2 Boarding Process Performance

a. General Information
Fugitives and expellees need to be screened in advance. Criminals and mental
disables have to be confirmed and required to board with supervisors in order to
prepare for emergencies. Tasks around boarding areas and entrances are carried
out under staffs supervision.
b. Processing Tasks
1) Agents take passengers tickets and passports (and visas) and confirm their
consigned baggage.
2) Agents confirm airlines, destinations, classes, and reservation status on
passengers tickets.
3) Agents check if passengers are identical to ones on their passports (or
alternative documents.
4) Agents regard KIOSK as confirmed passengers.
5) When consigned baggage takes place, agents inquire of passengers for
security.
6) When difficulties occur during the security inquiry, agents can ask passengers
to answer on the security guide attached on the counter.
a) Did you pack up your item(s) by yourself?
b) Does anyone consign an item to you?
c) Have you leave your items alone even for a second after you pack them up?
d) Are there any firearms included in your baggage?
As long as items are transportable by plane, they are handled as consigned and
portable baggage
(Reference: Airplane Loading and Processing Regulations Chapter 6 Baggage, IATA
DGR)
7) Agents have to process tickets and inquire and confirm the weight, numbers,
and contents after they are consigned with baggage.
8) Agents reconfirm passengers itineraries and put the bag tag on their baggage.
9) Agents guide passengers through for the adequacy of their portable baggage.
10) Once the boarding procedure is complete, agents put all unused forms
(boarding passes and baggage tags) in a place where no unauthorized people
can approach.
5.2.1.3 Boarding Procedure

5.2.1.4 Boarding Procedure Flowchart
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ALHM
5.2.2 Preparations Ahead of Boarding

a. Designated agents in charge are to be stand-by in proper time after they get hold
of major issues about targeted flights and prepare documents needed for their
work such as in-flight transfer products and pouches.
- International flights: Stand by at a targeted boarding gate an hour before the flight
departure time
- Local flights: Stand by at a targeted boarding gate 25 minutes before the flight
departure time
- However, there can be changes depending on the circumstances on sites
b. Designated agents make sure targeted flights reservation status, VIP/CIP issues,
gate comments, equipment tests, and boarding signs, and etc. 20 minutes before
boarding if its an international flight or 10 minutes before boarding if its a local
flight.
c. Designated agents answer passengers questions and pay attention to oversized
bags, seniors and passengers with infants while looking around their gates.
d. Agents check on in-flight situations and confirm approximate boarding time and
boarding signs with cabin managers.
5.2.3 Boarding Procedure

a. Boarding preparation announcement is on 2 mins before boarding begins for
local flights or 5 mins before boarding begins for international flights.
b. When the announcement is on, designated agents start an oral guidance for
seniors, passengers with infants, patients, Star-Alliance Gold passengers and
need to be prepared to have pre-arranged passengers on board and confirm IRR
issues, like oversized baggage.
c. Boarding announcement starts after the boarding sign reception is complete.
d. When uncertainties occur, the announcement can be omitted, but, when the
announcement is on, all designated staff should start greeting for boarding and
let those pre-arranged passengers on board first.
e. Look below for boarding priority.
Boarding Priority
-Stretcher passengers
-Handicapped and patient passengers
-Seniors, passengers with infants and children
-F/Class, C/Class, Star Alliance Gold Members
-Travel Class Passengers boarding inside the Travel Class
International Flights: passengers at the back go first and others go sequentially.
Local Flights
Passengers behind the 15th row: Passengers ahead of the 14th row
f. If there are passengers with baggage that is illegal to carry, it needs to be
processed as consigned baggage in advance.
g. The chief officer at the airport service site discusses the captain and cabin
manager(s) for patient passengers according to Medical Clearance of the
medical service team and reaches a conclusion if they can be on board or not.
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h. Needed actions like checking on the procedure and paging announcements
should be taken care of in order to complete boarding 5 minutes before the
estimated departure time.
i. Unless there is a certain issue like prohibition of departure by national law in a
departing country, the door is supposed to be closed after all processed
passengers are on board.
j. However, if an excessive delay is expected or if passengers not on board are
expected to give up boarding, the door can be closed even though not every
processed passenger is on board.
k. It is a general rule that baggage of those who miss their flights is off-board.
5.2.4 Boarding Completion Tasks

a. Agents hand over documents and products related to flight operations like
general declaration, passenger manifest, weight and balance (CAPT and
CREW) , SHR (Special Handling Request).
b. Before the door close sign, cabin managers and designated gate agents must
confirm the number of passengers for each flight.
c. Agents give the door close sign to cabin managers.
d. Agents check out a push back situation and report it to their boss when problems
occur.
e. Various IRR issues happening during the boarding procedure should be reported
to designated personnel, and the report should be maintained. If needed,
concerned department(s) should be informed.
f. In general, after the boarding procedure, agents hand over baggage and tickets
of missing passengers in person, but they keep passengers properties when the
passengers want the agents to keep them.
g. Agents conduct needed procedures like alternative itinerary preparation and
voluntary endorsement for missing passengers due to their mistakes (late showup etc.), and the company have no obligation to pay any additional expenses.
5.2.5 Connecting Flight Passenger Processing

5.2.5.1 Preparations
a. Agents figure out the status of connecting flight passengers.
b. Agents prepare for transit cards that connecting flight passengers need.
5.2.5.2 How to Process

a. Normally passengers can get off the flight when they arrived at a stopover airport,
but it is not allowed when the regulations prevent it.
b. When those passengers get off, they are given transit cards.
c. Agents announce where to stand by and need information like the boarding time
and gate when going on board again.
d. Transit cards are recollected when passengers are on board again.
5.2.6 Getting off Procedure

5.2.6.1 Grounds for Ramp-In after Flight Push Back
a. Flight cancelation and delay due to natural disasters
b. Emergency patients
c. Terror and Security-Related Situations
d. Ramp-In by passenger requests is accepted only when patients emerge.
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5.2.6.2 Getting off decision making authority

a. After the door close and before the door open, it depends on the captain of the
flight.
b. Before the door close, boarding and getting off of the passengers depend on
both the captain and cabin managers.
5.2.7 GATE FILTERING Processing Guide

5.2.7.1 Definition
Gate Filtering is a scheme where agents at the gate, for the last time, check
thoroughly on various issues of passengers that are not filtered through the boarding
procedure.
5.2.7.2 Purpose
a. It is possible to accept passengers requests having not been resolved due to
various factors (alternative ticketing, agents mistakes, and passengers
mischievousness) before boarding and to settle the passengers potential
discontent.)
b. It will contribute to reconsideration of the service since it can be used as an
alternative in order to directly maintain and see whether handling companies and
employees conduct the procedure and keep their policies.
c. It can avoid accidents since it can cover all cases exempt from the policies.
d. Control on excessively-carried portable baggage, emergency exit seat
arrangement, patients and other handicapped passengers boarding, and
prearrangements can be eventually confirmed, and various accidents can be
prevented since physical screening on passengers is possible.
5.2.7.3 Procedure Guide

Gate Filtering Tasks
Aircraft access and gate entry control for unauthorized passengers
Checking on prohibited goods and oversized baggage
Checking on passengers needing help, like passengers accompanied with infants
Physical check on passengers (drunk passengers, patients, etc.
Checking on suspicious passengers with fake documents
5.2.8 Excessively-carried Portable Baggage Processing Guide

5.2.8.1 Issues on Safety
a. Excess baggage can be a fatal, hazardous factor in terms of emergency
evacuation when emergency takes place since the excess baggage placed in the
front or back of a seat blocks the hallway.
b. Baggage in overhead bins can cause safety trouble since it can fall during the
flight or while they are loading or unloading it.
c. Portable baggage can disturb the refreshing in-flight service since it can block
the hallway and the movement of passengers and flight attendants if it is
excessively carried.
5.2.8.2 Procedure Guide

a. Flowchart
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ALHM
5.2.8.3 Processing Manner

a. In order to operate on time, concerned gate agents check on their equipment
and gate comments 20 minutes before boarding for international flights or 10
minutes before boarding for local flights, and they hand over disqualified portable
baggage to handing companies after they process it as consigned baggage.
b. Agents must put a Limited Release tag on baggage considered as consigned
one and inform passengers that the company has no responsibility for whatever
happens to the baggage.
c. The site that consigned baggage is handed over to a handling company is either
the entrance of the flight or wherever handling company agrees to depending on
the circumstances of the airport service site.
5.2.9 No show Passengers Baggage Unloading Procedure

a. Consigned baggage must be unloaded if it is confirmed that the baggage owner
is a no-show passenger. However, cases following will be exempted :
b. When a passenger is unable to show up due to the lack of seats or the excess of
capacity, which is not the passengers fault, even though his/her consigned
baggage is already loaded
c. When a passengers consigned baggage is delivered by next flight due to aircraft
weight limit, loading management, etc. while the passenger leaves on the
arranged flight as planned
d. When a passenger and his/her baggage are separately on board due to the
airline companys operating issues, such as flight delay, cancellation, and other
airport operating conditions
e. When an appropriate security check is completed for consigned baggage, which
is mistakenly arrived due to the companys mistake
f. Processing manner for consigned baggage of a no-show passenger is as follows:)
g. After checking on no-show passengers and their flight no., seat no., names,
baggage tag number, and the number of baggage, agents request a handling
company to unload baggage and inform the captain that baggage offload is on.
h. The door is closed after agents reconfirm the number of the passengers for the
last time.
i. The handling company locates the baggage of no-show passengers, and then
handling staff inform airport service agents of baggage offload.
j. Service agents then confirm the baggage offload procedure went okay without
trouble, and after that they let the handling company know that baggage offload
is complete.
k. The handling company informs the captain that baggage offload for no-show
passengers is complete.
l. Airport service agents write down the flight no., seat no., passenger names,
baggage number, baggage tag number for the offloaded consigned baggage on
the gate journal.
m. The offloaded consigned baggage is handed over to airport service agents so
that passengers can get their baggage back.
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5.3 DG (Dangerous Goods)

5.3.1 Purpose
The purpose of this procedure is to regulate the procedure of the transfer and
management of dangerous goods in the airport service area and thus to facilitate
safe flight operation through effective management of dangerous goods.
5.3.2 Application Range

a. This procedure is applied to dangerous goods inside baggage, including portable
baggage going inside the aircraft, carried by passengers or crews.
b. Dangerous goods that are not controlled by this procedure will follow ICAOTIICAO Technical Instructions and IATA DGR.
5.3.3 Definitions of Terminologies

The definitions of terminologies used in this procedure are as follows.
5.3.3.1 'Dangerous Goods'

Goods having possibility to damage health, safety, property or environment or goods
that are on the list of ICAOTI-ICAO Technical Instructions and IATA DGR.
5.3.3.2 DG Transportation Technical Instructions

Notices that are written and issued by aviation authorities according to Article 59
(Dangerous Goods Transportation and so on) or 61 (training as to the management
of dangerous goods) in the Aviation Act.
5.3.3.3 'DANGEROUS GOODS REGULATIONS' ( 'DGR')

Books that are published by IATA and that indicate regulations on dangerous goods
by countries and Airlines.
5.3.3.4 "Dangerous goods accident"

It is a kind of accident related to DG air-transportation, which causes death or injury
of a person or damage in properties
5.3.3.5 "Dangerous goods incident"

It is an incident, which could happen inside and outside of an aircraft, where the
damage of a person or property, leakage of liquid or radiation, etc. occur. If
packaging is seen to be imperfect, it is included as one of the incidents. Any
happening related to DG transportation is considered as an incident if it pushes an
aircraft or its passengers into a dangerous situation.
5.3.4 Regulations related to DG handling

a. Laws and regulations from a country which is related to dangerous goods will be
applied to all airline companies which either have a layover or land in the country
as their destination. All cases where dangerous goods are accepted and
transferred need to keep regulations of a targeted country and articles in ICAO
Doc 9282.
b. ICAO needs to be prior to IATA DGR if ICAO and IATA DGR are different from
each other.
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5.3.5 Classification of DG
Dangerous goods can be classified by their characteristics and the extent of their
dangerousness.
5.3.5.1 HAZARD CLASSES

a. CLASS 1: EXPLOSIVE
b. CLASS 2: GASES
c. CLASS 3: FLAMMABLE LIQUIDS
d. CLASS 4: FLAMMABLE SOLIDS
e. CLASS 5: OXYDIZING SUBSTANCES, ORGANIC PEROXIDES
f. CLASS 6: TOXIC AND INFECTIOUS SUBSTANCES
g. CLASS 7: RADIOACTIVE MATERIALS
h. CLASS 8: CORROSIVES
i. CLASS 9: MISCELLANEOUS DANGEROUS GOODS
5.3.5.2 Classification by the extent of dangerousness

a. PACKING GROUP : GREAT DANGER
b. PACKING GROUP : MEDIUM DANGER
c. PACKING GROUP : MINOR DANGER
5.3.6 The Procedure for DG Transportation

5.3.6.1 DG Handling
Dangerous Goods should be handled by agents completing appropriate training
sessions
5.3.6.2 Maintenance of DG Regulations

Airport service sites have to keep both the printed copies and electronic copies of
DG transportation procedure and IATA DGR.
5.3.6.3 Reception of DG
a. Agents should check if passengers include dangerous goods in their portable
baggage, baggage, and personal belongings, and they should process them
according to the DG transportation procedure.
b. Agents use table 2.3.A in IATA DGR as a check list when taking dangerous
goods.
c. Agents check on the types, weights, packaging conditions, and loading cautions
of dangerous goods.
d. Agents notice the airport service operation team and follow up according to the
guidance from the team when there is no mention about loading dangerous
goods in ICAO and IATA DGR.
e. Agents let passengers know of the impossibility of the transportation when
detecting dangerous goods from them and also let them take care of their
dangerous goods by themselves.)
f. Requested by passengers, agents can get rid of dangerous goods or pass them
over after keeping them within the site for a week. DG should be placed in an
isolated place.
g. When it is impossible to let passengers know at the departing airport, agents
should pass the job over to the arrival airport.
5.3.6.4 DG Notices and Reports

a. When there are dangerous goods needing special care, agents responsible for
them at the departing and arriving airports should be informed by letter, etc.
b. The types and locations of dangerous goods needed to be handed over to the
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captain by documents like W&B MANIFEST, and the captain needs to sign on
the documents.
c. Documents including items as to DG loading need to be kept for a year.
5.3.6.5 DG Guidebook Provision and Bulletin

a. Airport service sites put a DG guidebook in places below and inform passengers
about it.
1) Boarding counters (including transfer and KIOSK)
2) Boarding gates)
3) Baggage claim areas
b. The table 2.3.A in IATA DGR should be placed at the boarding counter so that
agents can refer to it when carrying out airport service tasks.
5.3.6.6 DG Agent Designation

The chief officer at the airport service site should designate an agent for DG-related
tasks and ask him to do such things below.
1) Putting up DG-related training and various notifications on a bulletin board
2) Preparation for checking inside and outside
5.3.7 Partner Companies

a. Partner companies should operate an appropriate procedure for the DG
transportation procedure of our dangerous goods.
b. Ramp affiliated companies should operate a procedure that follows ICAO Doc
9284 and related regulations of each country.
c. The airport service site is responsible for checking if related partner companies
maintain dangerous goods and keep the related regulations appropriately. If they
dont, some actions, like an amendment request, need to be followed.
5.3.8 DG Training
In terms of DG training, C-8, the DG training guide, is applied.
5.3.9 DG Accident/Incident (Minor Accident) Undeclared DG Handling Procedure

5.3.9.1 DG Accident and Incident (Minor Accident)
a. When an accident takes place during the DG reception, custody, loading and
unloading, the airport service site takes an initial action and handles the accident
according to this procedure.
b. The concerned airport service site should report according to the needed
regulations within 24 hours from a DG accident/incident, and the airport service
operation team should report DG Accident/Incident Occurrence Report and the
solution of it.
c. In the DG Accident/Incident Occurrence Report, details about an accident
should be included revealing who, where, how, what, when, why according to the
form 2 of accident/incident report.
d. The concerned site should keep form 3 where emergency contact info. related
DG accidents/incidents is written.
5.3.9.2 Undeclared DG
a. When each site discovers undeclared or mis-declared cargo, it has to be
reported to the airport service operation team and concerned department(s) of
the country, and the team is supposed to declare the undeclared DG reports to
a concerned department and related organizations.
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b. When declaring the undeclared DG report, it has to be written in detail by who,
where, when, what, why, how according to the undeclared DG report form of form 1.
5.4 Security
a. Searching processes for passengers, consigned baggage, cargo, and portable
baggage should be conducted without issues and those need to be checked if
they are only conducted just to be shown.
b. It needs to be checked if service provider search and security guard supervision
are conducted, and if irregular or spying issues, they have be to be reported on a
regular basis.
c. Catering and other in-flight goods are loaded according to the related regulations,
and there have to be security solutions for possible problems.
d. Unauthorized personnel cannot handle consigned baggage and cannot enter a
cargo handling area, and it has to be made sure that nothing intertwines goods
that are completed their screening.
e. Baggage for nobody, consigned baggage from others, or suspicious cargo or
passengers cannot be loaded without restrictions.
f. If there are some passengers missing on the plane, it cannot take off without
restrictions even if it runs out of time.
g. The doors on the flight should be restricted only by authorized people.
h. Frequent training about security issues, like terror threat, should be conducted
for staff from handling companies.
i. Firearms, weapons, toxic chemicals, flammable materials, explosives, etc. are
loaded according to the loading procedure, the captain or cabin manager should
be informed about it.
j. Emergency contact info of security officers and the security department should
be quipped, and corporation with in-airport organizations (agencies) should be
carried out flexibly.
5.5 Loading Weaponry

5.5.1 Foundation
Fatal weaponry cannot be permitted on the plane in any case, and it must be
declared to a related department when spotting it. weaponry with an appropriate
permission should be consigned. However, after getting an appropriate permission, a
passenger who possess a weapon in order to conduct a certain task can separate
bullets from the body of a firearm and put them in a weapon case in a cockpit under
the captains supervision, and the captain should record it on paper and return them
to the passenger after touching down on the ground.
5.5.2 Weaponry Transportation Condition

Weaponry should be transferred as consigned baggage under the conditions
mentioned below.
a. Weaponry can be transferred only when it does not break any regulations in a
country in which the flight takes off, has a layover, and lands.
b. It can be transferred as long as an appropriate permission is endowed.
c. The body of a firearm and bullets should be separated while transferred, and
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bullets must be packed safely.
5.5.3 Domestic line Handling Procedure

5.5.3.1 Departing Airport Handling Procedure
a. Weaponry Reception
b. Noticing a related department/organization and flight attendants of a related flight
c. Filling out a weaponry take-over form
d. Filling out 3 of them (1 for departing airport, 1 for a concerned
department/organization, and 1 for flight attendant
e. Getting signatures of staff of a related department/organization, a flight attendant,
and a passenger service agent on the forms
f. Tagging on the weaponry
5.5.3.2 Loading
Airport service agent should move a firearm to the ship side with an agent from a
related organization and confirm until it is completely loaded on the plane.
5.5.3.3 Sending Out a Message

Send out a message related firearm embarkation to an arrival airport
5.5.3.4 Arrival Airport Handling Procedure

a. As soon as the message is received, call a related organization.
b. After the flight arrives, the weaponry unloading procedure is conducted with the
corporation of the related organization.
5.5.4 International Line Handling Procedure

5.5.4.1 Departing Airport Handling Procedure
a. Weaponry reception
b. Noticing a check-in counter supervisor, a L/D, and a entry agent
c. Filling out a weaponry take-over form
d. Filling out 3 of them (1 for the site, 1 for a cockpit crew, and 1 for a related
organization)
e. Tagging
5.5.4.2 Loading
a. An agent from a concerned organization joins.
b. A cockpit crew gives a signature.
c. It is placed in a consigned baggage loading area.
5.5.4.3 Sending Out a Message

a. Sending out a message to a related team and site
b. Registering under the remarks on the system
5.5.4.4 Arrival Airport Handling Procedure

a. The weaponry embarkation message should be checked and noticed to a related
organization in advance.
b. After the flight arrives, the weaponry unloading procedure is conducted with the
corporation of the related organization.
5.6 Company Mail
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5.6.1 Definition
It is called a co-mail, and it is used as a communication means between this
company and overseas branches. The international postal authority gives permission
for us to send co-mails by our flights for free. Co-mails are transferable without the
list of loads. All imported and exported co-mails should be sent within tariff and all
other tax-related regulations and local regulations. The central mail room is located
in the headquarters or a branch office, and it must take care of all mail
transportations.
5.6.2 Condition
Co-mails are limited as either mails between offices, mails related to co-operation
between airline companies, or mails from/to agency companies.
5.6.3 Dispatching
When sending out, co-mails should have co-mail tags on them.
Co-mails are loaded with baggage with the same destination(s) and must be located
at LDM. The weights of co-mails should be reflected to the weight of baggage.
5.6.4 Security
Co-mails should be sealed at all times if possible. When co-mails are open due to
the request of the customs, they have to be sealed again. Co-mails could go under
the X-ray screening due to the local safety regulations. Co-mails shouldnt be left out.
5.7 Aircraft Approach Door Operation

5.7.1 Purpose
Its purpose lies in preventing the escape slide inflation and safety-related accidents
as we set and practice an appropriate aircraft door operation procedure.
5.7.2 Application Range

It is applied to the door operation for all aircrafts.
5.7.3 Door Open Procedure

a. Subjects for the door open procedure by situations
b. Regardless of kinds of aircrafts, airport service agents carry out the door open
procedure outside of the plane in order for passengers to get off.
c. Except for Article Na in 5.7.3, a cabin crew or mechanic carries out the door
open procedure when the door is open from inside.
d. A cabin crew practices the door open if it is a flight in an extraordinary case.
e. When a flight is for testing or training, a mechanic practices the door open.
f. When passengers go on the earliest flight or when the door is closed for a long
time, a mechanic opens the door before crews arrive.
5.7.4 Way to Door Open

a. After confirming if a boarding bridge or steps are connected perfectly, opens the
door by the following procedure.
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Aircraft
When to open the door
Mutual Signals
B737
- After getting to the destination)

: Carried out by a cabin crew
- After getting signals from a outer
service agent, the cabin crew opens the
door, and an airport service agent moves
out to a safe distance after giving signals
- Applied only for the door

open
- Sign with each other thru the
small observation window of the
door by a thumb up)
-After touching down

: A service agent does it outside the
plane
- After getting a sign from a cabin crew
inside the plane, an agent opens the
door, the cabin crew steps back into a
safe distance after giving the sign.
- Applied only for the door open

- Sign with each other thru the
small observation window of the
door by a thumb up
A320,A321,A330
B767,B777,B747
b. Regardless of aircraft types, an airport service agent should check if the door
can be open as the agent communicates with a cabin crew through the
observation window of the door by a thumb up.
c. After checking if a red light is on or not according to a sign saying Dont open the
door when red, on the wall of the door, open the door according to the door open
procedure in Article 2.3.2.1.
5.7.5 Door Close Procedure

a. The Door close of all airplanes is conducted by a cabin crew inside the plane.
b. When a cabin crew closes the door inside the plane, a service agent checks from
outside if the door is completely closed. Therein, knocking or hand signaling
would not be necessary.
c. After the door close, follow the door open procedure in Article 5.7.3 when the
door has to be open again due to certain issues.
5.8 Passenger Boarding Equipment

5.8.1 Wheelchair
a. For needed passengers, an RPA agent provides a wheelchair and assists them
with boarding and CIQ procedures and boarding.
b. Although the wheelchair service must be applied when passengers make a
reservation, provide and assist with wheelchairs as long as it is possible, even if
they are applied at the boarding counter.
5.8.2 Seat Arrangement

a. Arrange designated seats (Refer to Chapter A-4)
b. If arranging seats as planned is not possible, assign aisle seats at the front if
possible.
5.8.3 Departing Airport

a. Inform a cabin manager through the system where passengers preferences as
to the getting-off procedure are registered.
b. Send out a message to the arrival airport.
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5.8.4 Boarding and Getting off

a. Wheelchair passengers go first at all times.
b. Getting-off procedure can be adjusted according to the passengers preferences.
c. When using a remote spot instead of a regular boarding gate, there may be some cases
where an RPA agent needs to touch a passengers body. In these cases, the agent
should ask first since it can make the passenger unhappy due to cultural differences.
5.8.5 Arrival Airport

a. After receiving a message, An RPA agent at an arrival airport should stand by at
the gate with a wheelchair in advance and handle a passenger according to the
request of a cabin manager.
b. The agent assists the passenger with needed procedures and hands over the
passenger to a caregiver of the passenger at the airport.
# NOTE: Getting-Off Priority
1. V/CIP Passengers
2. F Class, C Class Passengers
3. Handicapped, Patient Passengers
4. Passengers with seniors and children
5. Economy Class Passengers
6. Stretcher Passenger
However, handicapped passengers and patients can get off anytime they prefer.
5.8.6 On-board Wheelchair Procedure

a. On-board wheelchairs should be placed inside the plane.
b. When wheelchair passengers are being on board or are getting off the plane,
regular wheelchairs can be used after discussing cabin crews.
5.8.7 Tasks of Each Team Related On-board Wheelchair

5.8.7.1 Cabin Service Training Team
On-board wheelchair user (cabin crew) training
5.8.7.2 Cabin Service Team

Inform the airport service directing team with PURS reports when problems occur.
A duty MGR notices the airport service directing team with the current status of
capacity every month by eye in the case of local flights where PURS reports are not
used.
5.8.7.3 Maintenance Support Team

Notice the airport service directing team with aircraft maintenance plans and
changes.
5.8.7.4 Maintenance Control Team

Inform the airport service directing team about the location and date of attachment
and detachment of an on-board wheelchair related to outsourced heavymaintenance.
5.8.7.5 Maintenance Team

a. Notice the airport service directing team when a new facility attachment occurs.
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5.8.8 STRETCHER
5.8.8.1 Definition
Stretcher passengers stand for passengers who need to travel while lying down on a
stretcher due to their physical issues.
5.8.8.2 Transport Condition

a. Passengers must hand in 3 of INCADs written by their doctors.
b. Passengers or caregivers should sign on an INCAD form when handing in, and it
can be considered as hanging in out a contract. However, when signing is
impossible, 2 separate forms, AAR-CTP-0007,need to be submitted.
c. When traveling, at least one doctor or nurse must be accompanied, and a
caregiver can be accompanied as long as the medical service team approves.
d. Additional costs, like ticket and accommodation expenses) should be paid by
passengers. However, this company can pay for them as a service.
5.8.8.3 Fare
EY CLS for stretcher passengers
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[Form 1]
Undeclared DG Report
Confirmation Date
Confirmation Site
Aircraft Aircraft Type
Nationality and
Registration Mark
Possessor
Tail No. and

Sections
Departing Airport
and Departure time
The No. of Crews
and Passengers
Notes for undeclared or
DG-related Contents
Arrival Airport and

Estimated Arrival Time
Owner of DG
Damage Details
Solutions
DG List on NOTOC
Extra Notes for Undeclared
DG
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[Form 2] DG Accident/Incident Report Form

DG Accident/Incident Report
Date of Accident
Occurrence
Place of Accident
Occurrence
Flight Type
Nationality and
Registration Mark
Tail No. and
Possessor
Sections
Departing Airport
Arrival Airport and
and Departure time
Estimated Arrival
Time
The No. of Crews
Owner of DG
and Passengers
Notes for
Accident/Incident by
When, What, Where,
How, Who, Why
Damage Notes
Solutions
DG List on NOTOC
Extra AccidentRelated Details
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[Form 3]
Contacts
Name of Experts or
Contacts personnel
Telephone numbers
Related Department
Airport authority
Air Traffic Services (ATS)
Airport fire service
Hospital
Expert to dispose of the
commodity
Emergency Response
teams
Health Authority
for Division 6.1 and 6.2
Radioactive Material
Protection (for Class 7)
Explosives Bureau of
Experts (for class 1)
Police
Customs (Authority)
(Postal Authority)
(Food and drug)
(Major Shippers)
(Major Manufactures)
The end of section
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6. Baggage Handling
ALHM
Chapter 6. Baggage Handling

6.1 Objectives and Overview
This provision defines the standard of the companys baggage handling procedures
for safe and efficient work to be done.

These regulations includes when the baggage is received, loaded onto the plane,
and all personnel and departments involved with baggage handling.
6.3.1 Responsibilities Relating to Amendments
a. The responsibilities for any amendments lie on the executives of the Airport
Service department.
b. Any amendments made must be approved by the Security Management Team.
c. Within the scope of this regulation, all relevant departments must operate in
compliance with the laws and regulations of international organizations including
IATA. Revised and additional requirements that differ from the original must be
reported to the executives responsible for Airport Services.
6.3.2 Responsibilities of the Department/Devision in Charge of

Baggage Handling
a. Departments / Divisions responsible for Baggage Handling shall define detailed
operating procedures to be established and operated.
b. Departments / Divisions must each be responsible for detailed operating
procedures, regarding baggage loading and handling, which should reflect upon
the requirements of the 'Chapter 6 Baggage Handling' manual.
6.3.3 Job Duties and Responsibilities of Employees

a. All employees, partners of employees, and other outside contractors that work
with Baggage Handling must go through the required training before performing
their work.
b. Employees working in the loading and handling of baggage should perform in
compliance with the procedures of Baggage Handling. However, the company in
an agreement with an outside contractor shall review each others relevant
procedures in order for smooth operations.
6.4 Baggage Registration Process

6.4.1 Checked Baggage
6.4.1.1 Definition
Luggage in which travelling customers consign their baggage to the airline and is
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then presented with a baggage tag is a check in baggage.
6. Baggage Handling
6.4.1.2 Security
Checked luggage can only be loaded onto the flight in which the customer is on
board, and must be offloaded if the passenger is not in the aircraft. However,
exceptions include Expedite Baggage (Rush Bags) where it is possible to load these
bags without the passengers being on board.
6.4.2 Restrictions of Baggage Acceptance

a. For smooth transportation of luggage, a single baggage exceeding the weight of
32Kg can be denied transportation. However, if agreed upon, such baggage can
be allowed.
b. Restrictions of baggage acceptance can differ upon the airport, aircraft type, and
facilities of the airport.
c. To enhance the safety of aircraft operations and that of passengers, and to
prevent complaints, goods that are deemed unsuitable for carriage or
transportation are prohibited.
d. Baggage in which the passenger is not aboard, or was not personally packed by
the passenger, will not be accepted as checked baggage and cannot be loaded
due to the security and safety of the aircraft.
6.4.3 List of Prohibited Items

a. IATA DGR that is classified as dangerous goods or items containing such
dangerous goods
b. Live animals other than Pets, Seeing Eye Dog, Hearing Dog
c. Suspicious Goods or Goods emitting repellent odors
d. Goods confined to the international import and export laws of Departure and
Arrival nations
e. Personal electronic devices such as laptops or camcorders, securities, currency,
easily damaged goods, important documents, data, antiques, art, musical
instruments, samples, currency stamps, and other such valuables
f. Other articles of weight, size or nature of goods deemed unfit for air transport.
6.4.4 Carry-on Baggage

6.4.4.1 Definition
Baggage brought on board the plane and stored in the cabin under the responsibility
of the passenger refers to a carry-on baggage.
6.4.4.2 Size and Weight Restrictions

a. The weight of baggage is limited to less than 10kg.
b. The sum of the length of three sides is limited to within 115 cm
c. Maximum length of each side is limited to 23 Cm (Height) X 40 Cm (Length) X 55
Cm (Width)
6.4.4.3 Cabin Baggage Storage Area

a. Overhead Bin with the door closed
b. Baggage able to fit under the front seat
c. Closet with the door closed
d. All items cannot be kept on the floor in front of or beside the Emergency Exit
Seats.
6.4.4.4 Prohibited Carry-on Items

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6. Baggage Handling
a. IATA DGR that is classified as dangerous goods or items containing such
dangerous goods
b. Restricted Carry On Items (SRI: Security Removed Item)
c. For the safety and security of the aircraft, weapons with sharp ends, sharp
objects, blunt objects such as golf clubs, knives, etc., and objects that can be of
threat to passengers on board along with the crew are also prohibited.
d. Security Removed Items.
1) Knife, scissors, golf club, tools, letter opener, razor blade, razor blades and
items that could possibly inflict injury
2) Truncheons, batons, or imitations
3) BB gun, toy guns, model guns, pressure guns, etc.
4) Explosive or flammable items
5) Monopod (Tripod with one leg)
6) Other kinds of goods that could be used as a weapon(including models of
weapons)
e. Live animals other than PETS, Seeing Eye dog, Hearing Dog
f. Suspicious items or goods emitting a repellent odor
g. Goods restricted by international import and export laws of Departure / Arrival
nations.
h. Strollers unable to be folded vertically
i. Liquid Items
1) Liquid items to be carried on is unlimited for domestic flights. However, for
international flights, liquid items must follow the below limitations
2) Liquid items following the below regulations are exceptions and are therefore
allowed in the cabin but different laws of the country that are set upon its
relevant airport can be applied to a separate regulation.
3) Each liquid item is less than 100mL, and the total amount must be 1L or less,
and such contents must be placed inside Ziploc bags or transparent plastic
bags
4) Medicines, baby food when traveling with children (milk, baby food), medical
supplies for diabetic patients, and gel or liquid substances for medical
application
j. Personal Wheelchairs
k. However, wheelchair permitted by the United States subject to the Disability
Discrimination Act must be permitted on board if space is available
l. Fruit baskets for engagement purposes
m. Other articles that defy the weight, size or nature of goods and makes them
inadequate for transport
6.4.4.5 Restrictions of Cabin Baggage

a. Baggage that are unable to be carried on but can be checked in must be treated
as a checked in luggage.
b. Baggage too large to be carried on or baggage that is packed poorly is to be
tagged with an LR tag. However, the airline is removed of all liability for any
baggage with the LR tag and is not responsible of baggage handling. However,
the law in United States prohibits any written confirmation or contract releasing
the airlines of any liability if any route is to be traveled regarding arrival,
departure and transit via the United States.
c. Any baggage removed from the flight and checked in due to lack of storage
space or other such flight restrictions must be treated as free baggage and no
charges can be applied.
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6. Baggage Handling
d. Restricted Carry Items (SRI) Handling
1) SRI is a principle piece of checked baggage and must be processed as a
checked in baggage.
2) If a SRI is to be packed separately, the item must be put in an SRI envelope or
packed in a case (or Pouch) in order to prevent in order to prevent injury.
3) In the case that a pouch is not available, the possibility for injury is high, an LR
Tag is used after confirmation of no liability. However, as the U.S. law prohibits
the written confirmation or contract of no liability for passengers arriving,
departing or transiting via the United States, you must request the passenger to
thoroughly repack the item at the time of tagging of the LR tag.
4) When packing any SRI, a Bag Tag must be issued to the guest informed during
the time tagging.
5) If an item is defined as an SRI and packed as such, the item type, amount, and
loaded location must be informed to the arrival and transit airports.
6.5 Special Baggage

6.5.1 Pets (PET)
6.5.1.1 Definition
Dogs, cats and birds are qualified as allowable pets.
6.5.1.2 Requirements for Pets(PET) transportation

a. Carriage Auth
1) Customers must apply for either AVIH (checked-in baggage) or PETC (Carry-on
luggage) and receive Carriage Auth through the Sales Department.
2) If travelling without a Carriage Auth, pet carriage must be determined through
the discretion of the station manager.
b. Quarantine-related documents
1) Proof of quarantine is not required for domestic flights.
2) Origin, transit and destination countries require various documents, such as the
Animal
c. Pet Transport Contract
d. Transport containers (cages)
1) Pets must be in a separate container (cage) and must be charged in order for
admittance as a carry-on luggage or a check in luggage.
2) Passenger must make sure pets do not come out of the container or cage
during the flight.
3) Check-in cages must be of a space with enough space for the pet to sit, stand,
or move around without any inconvenience. It also has to be waterproof,
properly ventilated, be made of solid material such as wood or plastic, and a
metal lock must lock the cage.
4) Any form of emergency contact information and passengers name must be on
the name tag in English and be placed on the outer layer of the cage.
5) The cage must have a lock on, and must be able to be opened from the outside
in case of an emergency.
6) In the case of carrying on the pet, the cage must be made of thread or leather
and must maintain a certain shape in order to be used for transport.
e. Gear Allowance for Transportation
1) For the safety of pets and passengers, each gear must apply accordingly to the
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6. Baggage Handling
following limitations
2) Allowable exemptions for gear regulation
a) Stated below, if put together in one cage, transportation is possible.
2 dogs under the age of 6 months.
2 cats under the age of 6 months.
Mother and baby.
1 Bird.
6.5.1.3 Limitations of PET

a. General Registration
1) Regulation is an adult passenger is able to travel with 1 pet.
2) 2 dogs under the age of 6 months, 2 cats under the age of 6 months, mother
and baby, and 1 bird are allowable exceptions and (C-4 2.2.3.4.2 reference) are
cases with an exception.
3) Pets less than 8 weeks old or did not get vaccinated for rabies are not allowed
for transportation.
4) Dogs with heavy odor or that are in an unstable condition are not allowed for
transportation.
5) Wild dogs or cats or birds of prey are not allowed for transportation.
6) Pets exceeding allowance limitation (size, weight) is not allowed for
transportation.
7) Pets exceeding the tolerance of PETC limitations (size, weight) can be checked
in as AVIH, and pets exceeding the tolerance of AVIH (size, weight) are not to
be accepted as checked baggage.
b. Restrictions of AVIH (checked baggage) pets
1) Transportation containers that fail to meet the required conditions.
2) If the total weight of pet and transportation container (cage) exceeds the weight
of 32 Kg.
3) The sum of all three sides exceeds 246 Cm (Height 84 Cm).
4) If the pet does not meet the manufacturer's recommendations of the aircraft.
5) Upon the recommendation of the aircraft manufacturer, in cases where
ventilation and temperature control is not possible, check in pets are prohibited.
6) For domestic flights, if it satisfies the following conditions reflected on the Live
Animal Transport Manual, pets can be checked in.
a) B737: BOEING - B737 Live Animal Carriage in accordance, the FWD CGO
CMPT is at least 1 / 2 empty, or there are 1/3 or more AFT CGO CMPT of
free space available.
b) A320/A321: AIRBUS - Livestock Transportation Manual in accordance, there
is at least free space of more than 2 standard containers (AKH)
c. Restrictions of PETC (carry-on baggage) pets
1) Transportation containers that fail to meet the required conditions.
2) If the total weight of pet and transportation container (cage) exceeds the weight
of 5 kg.
3) If the sum of all three sides exceeds 115 cm.
4) If the cage does not fit under the front seat.
5) If the number of pets exceed the amount allowed per zone area and class
d. Maximum Amount of Pets allowed per Class for PETC
Model
F CLS
C CLS
Y CLS
TTL
B747P
1
2
3
6
B747C
1
1
2
4
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ALHM
B767/B737
A321
B777
A330
A320
B737 Mono
1
1
1
1
1
-
2
2
2
2
2
3
6. Baggage Handling
3
3
3
3
3
3
6.5.1.4 Pet Transportation Procedures

a. Transporting through AVIH (Check-in baggage
1) During registration through AVIH, we must confirm in advance whether Carriage
Auth was received or if it was determined with the discretion of the station
manager in order for transportation.
2) One must confirm the possession of relevant documents and required
inspection is done.
3) In domestic cases, the related inspection and quarantine documents is not
required because there is no necessary confirmation procedure.
4) We must confirm shipping containers and pets meet certain restrictions.
5) A contract must be signed for pet transportation, and the original copy must be
kept by the responsible station and a copy should be provided for the
passengers.
6) Animal Quarantine Certificate and a copy should be attached to the cage and
we must inform passengers to keep the original copy.
7) In principle, transportation of pets can typically only be checked on our flights
only. However, if one were to book from across the entire journey, including
Interline, and the PET transportation through interline was confirmed, through
check-in is available.
b. PET Loading Procedure
1) When handling AVIH, remarks must be inputted in the system, and L / D and
BSA must be informed.
2) If pets are reserved and handled through Cargo, one must determine the
condition of the live animals and must not be loaded into the same
Compartment as AVIH.
3) Person in charge of handling and loading of PET should confirm the location
and must inform the captain of the location.
4) Transportation matters relating to PETs must be related to other departure
points such as a transit and destination.
c. Transportation of PETC (carry-on baggage)
1) During PETC registration, one should determine whethere transportation is
allowable through Carriage Auth or at the discretion of the manager.
2) One must confirm the possession of relevant documents and required
inspection is done.
3) In domestic cases, it is not required to confirm whether inspection and related
quarantine documents are ready.
4) We must confirm shipping containers and pets meet certain restrictions..
5) A contract must be signed for pet transportation, and the original copy must be
kept by the responsible station and a copy should be provided for the
passengers.
6) Bird Cage during flights should be covered by a cloth.
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ALHM
6.5.2 Firearms
6.5.2.1 General
Commercial airlines for air transport does not allow for any weapons to be carried on
board whether hidden or informed to the airport agents. However, if one were to find
out about a weapon brought onboard, the situation must be immediately notified to
authorities. However, if passenger received a permit to carry firearms, it can and
must be checked-in as a baggage or otherwise, it will be refused. However,
passengers who need a weapon to carry out specific duties may carry weapons
onboard. In such cases, it must be admitted and pre-approved by the authorities
prior to carrying weapons onboard, and firearms and ammunition must be kept
separately. These weapons will be accepted by the captain of the flight and must be
kept inside the cockpit under the responsibility of the captain. The captain must then
keep a record of holding such weapons, and upon arrival, the weapon can finally be
returned to the passenger.
6.5.2.2 Conditions of Carriage of Firearms

a. As long as the weapons being transported are not in violation of the applicable
laws of the origin, transit and destination airports, carriage of firearms is possible.
b. A permit must be received in order for transportation.
c. Ammunition and firearms must be separated for transportation and ammunition
must be in a safely packed state.
6.5.2.3 Domestic Handling Procedure

a. Departure Airport Handling Procedures
1) Firearms Acceptance
2) Relevant authorities and flight crew notified prior to flight.
3) Legal agreement of transfer of weapon must be created.
4) Legal agreement must be created for 3 parties (Departure Airport Authorities,
Flight crew, and Government authorities must keep a copy)
a) a) The legal document required for firearm handling may differ according to
the request of authorities and may vary from airports.
b) b) Signatures of the agents involved with the firearm agreement are required;
government authorities (legal authority), Flight Crew (receiver), airport
service personnel (transfer).
5) Gun Tagging.
b. Gun Loading Procedure
c. Airport service workers, along with the related authorities, must bring the
firearms to Ship Side and must confirm the loading of the gun.
d. Document Procedure
e. Message regarding firearms loading must be sent to destination
f. Destination Airport Handling Procedures
1) After receiving message of gun transport, relevant authorities must be
contacted immediately.
2) After aircraft landing, agents in consultation with relevant authorities should
proceed to clear the firearms.
6.5.2.4 International Handling Procedure

a. International Airport Handling Procedures
1) Firearms Acceptance
a) Check-In Counter Supervisor, person in charge of Loading, and Immigration
officer must be notified.
b) Legal document and agreement created.
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6. Baggage Handling
c) A total of 3 firearms agreement and documents to be created (Origin,
Cockpit Crew, Government Authorities)
d) Tagging
2) Gun Loading Procedures
a) Authorities (customs, etc.) presence.
b) Cockpit Crew's signature.
c) Loading space for checked in gun.
3) Message Procedure
a) Information provided to authorities and airports.
b) Remarks entered into the system.
4) Destination Airport Handling Procedures
a) Prior to arrival of aircraft, after checking message of loaded gun, relevant
authorities must be informed of the situation in advance.
b) After aircraft landing, relevant authorities must be consulted in order to
proceed.
6.6 Baggage Loading and Handling Instructions

6.6.1 Premium Baggage Handling Instructions
6.6.1.1 Loading Instructions
a. In principle, premium baggage should be loaded into the BULK and such
information must be reflected on the CPM.
b. If there is a general lack of space to separate premium bags from regular bags
through usage of ULDs or the aircraft; it is possible to mix premium bags and
regular bags. However, data of such matters must be related to transit, and
destination airport (POSITION, the number of baggage, ULD NBR, etc.).
However, FIRST CLASS bags must not be mixed and must be loaded separately.
Information must be reflected n the SI portion of the CPM.
c. If premium baggage are to be mixed with regular baggage, premium bags should
be loaded on the top portion of the baggage container, while common baggage
should be at the bottom. Location and mixing of baggage information must be
relayed onto the CPM and information must be provided to the destination airport.
d. Premium luggage must be presented in separate BAG TAG STUB MANIFESTS.
e. Premium baggage containers must be loaded near the DOOR-SIDE and should
be unloaded first (However, if W & B problems should exist, it is possible to make
an exception.) Containers must be loaded in the door-side position at the AFTER
CGO CPT
f. Priority baggage must be loaded near the door-side of the AFTER compartment if
it were to be loaded in the BULK.
g. If priority baggage is loaded into the BULK and not ULDs, information of the
quantities and locations of premium baggage must be relayed to transit and
destination airports (must simultaneously be reflected on the LDM and FHR)
6.6.1.2 Unloading Instructions

a. Before aircraft landing, CPM, LDM, FHR and the relevant messages must be
confirmed and then unloading can begin.
b. After arrival, premium baggage must be unloaded first and separately from
regular containers and baggage.
c. Bag Delivery standard time (the duration after flight arrival and arrival at
Est. : 2001.11.10
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Rev.04 : 2010.04.15
ALHM
6. Baggage Handling
Baggage Claim Area) for Platinum Members & F / CLS passengers is within 10
minutes and C / CLS & STAR GOLD bags are less than 15 minutes.
d. If you mix regular baggage with premium baggage, premium luggage must be
processed and unloaded first.
6.6.2 V / C / AIP Baggage Handling Instructions

6.6.2.1 Check-in Counter Guidelines
a. To distinguish between regular luggage and VIP luggage, a ribbon is attached.
b. Priority Tag and Name Tag must be attached.
c. Tag number and quantity of VIP bags must be informed to BSA and the loading
results must be cross-checked between the agents.
6.6.2.2 Loading Instruction

a. In order to be unloaded first, it must be loaded by the DOORSIDE.
b. In order to prevent DMG, baggage is to be loaded on top of the container.
c. Location, tag number, and quantity information must be relayed to the destination
airport through CPM, telephone, Telepia, etc.
d. If VIP baggage is checked in from other airlines, we must confirm that the
baggage was received, and the transit and destination airport must be informed.
6.6.3 Transfer Baggage Handling Instructions

6.6.3.1 Check-in Counter Guidelines
a. If connecting flights have been confirmed, we must check in to the Connecting
Point. However, if there are airline changes within the airports, baggage can only
be short-checked.
b. Baggage should be checked in to the Final Destination indicated on the ticket.
c. Baggage checked-in with LCC (Low Cost Carrier) cannot be through checked-in.
6.6.3.2 Transfer Counter Guidelines

a. When passengers are checking in through transfer counters, one must make
sure to check if passengers have checked in baggage, identify Bag Tag and input
the data into the DCS.
b. If passengers have checked in baggage, we need to contact the contractors
working on baggage operations for verification.
c. In the case where checked in baggage is not connected, we must provide
information about the situation to the passenger and the baggage representative
at the destination airport.
d. During flight cancellations or irregular flight operations, or when the customer's
itinerary is changed, the rerouted Bag-Tag must be provided to the customer.
e. Regardless of whether the passengers Bag Tag, Auto Bag Tag, or even if Thruchecked baggage are checked to destination, agents at the transfer counters
must determine the destination of the luggage of passengers, and tag numbers
must be entered into the DCS if not already done so.

a. In principle, transfer baggage and non-transfer luggage must be separated and
related matters should be reflected in the CPM.
b. In case of lack of aircraft SPACE, ULD shortages, few transfer baggage, or the
quantity of luggage can not be isolated, or loading will be inefficient, transfer
luggage may be mixed with non-transfer bags. However, such information
(Position, Number of Baggage, ULD NBR, etc.) must be provided to transit, and
Est. : 2001.11.10
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ALHM
6. Baggage Handling
destination airport.
c. To allow for quick unloading of transit luggage, they must be loaded near the
DOOR-SIDE
6.6.3.4 Transfer MSG

a. BSM / BTM / LDM / CPM and MSG must be sent to the appropriate departments
and branches. However, BSM-related facilities are operated at the airport and the
relative carrier, through BSM, handles the request if possible.
b. When BAG-TAG is issued, the information is transferred to the BSM / BTM.
6.6.4 Asiana Club Gold Members Baggage Handling Instructions

6.6.4.1 Baggage Tag
AC Gold Tag will be attached on the Baggage Tag.

a. Gold bags cannot be loaded into the F / CLS, C / CLS Baggage container, and
must be distinguished and loaded separately from Y / CLS bags.
b. If there are only a few AC Gold Tag baggages, or there is a lack of space in the
aircraft or a lack of ULD, it must be loaded on the bottom of C / CLS containers
or loaded on top of Y / CLS containers.
c. Information about the location or whether bags are mixed must be reflected on
the CPM and must be provided to the destination airport.
6.6.5 SPECIAL Handling Tag Usage Guidelines

a. SPECIAL tags are used for FMLY SVC, UM, WCHR PAX.
b. For the purpose of special services, and to load and unload quickly and smoothly,
we must check whether the SPECIAL tag is attached to the baggage tag. It is
principle to load these bags near the Door side Compartment.
c. Information about these SPECIAL tag bags such as location must be reflected on
CPM and should be provided to the destination airport.
6.6.6 Golf Bag Loading Guidelines for Damage Prevention

a. Due to a large possibility of damage when mixing general baggage with golf
bags, golf bags should be loaded separately from regular baggage.
b. In cases where there are lots of passengers travelling together for Golfing,
regular baggage and golf bags are separated and loaded in separate containers.
c. When there are not enough golf bags to load on a separate container, they may
be loaded on top of regular baggage.
d. Even when loading golf bags into the bulk, they must be separated from the
normal bags.
6.6.7 Baggage Handling Instructions for Damage Prevention

6.6.7.1 BAG Loading Priority
a. Passenger Baggage takes precedence over Cargo.
b. Passenger Container takes precedence over Cargo Containers.
6.6.7.2 Baggage Handling Guidelines for Prevention of Damage

a. Wheels UP and Passenger informed (UPSIDE): minimize damaging of the wheel.
b. TUB use: used to minimize damage bags with decorations and accessories, loss
prevention (straps, locks, etc.).
Est. : 2001.11.10
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Rev.04 : 2010.04.15
ALHM
6. Baggage Handling
c. Box packages, and repacking of shopping bags information: Easily damaged
cardboard box, shopping bags, etc. must be provided with repackaging
information and when repacking is impossible, a Limited Release must be signed.
d. Thorough information about packing must be provided to prevent wet damages.
e. To prevent damages to checked baggage, bags on the bottom of the container
must be loaded vertically. (Load balancing for baggage damage prevention)
6.6.8 Valuables in Baggage or Theft

a. We must inform the passengers to bring expensive items, valuables, and fragile
items directly on board.
b. For theft protection, SEALs are used.
1) In the absence of a lock, a ZIPPER TYPE BAG is used during check in to
prevent theft.
2) With the consent of the passenger, we will attach the SEAL and inform the
passengers.
3) To avoid accidents during sealing process, we must inform our passengers and
bring it to their attention.
4) In case of SEAL shortage, we can send an application form to AMIS for more.
6.6.9 Accident Prevention and Other Baggage Handling Instructions

a. When priority and regular baggage are mixed, we must prioritize the higher class
bags and attach the priority Class ID Tag is attached.
b. In abnormal events such as flight cancellations, the customer's itinerary is
changed, and hence, the Bag-Tag must be changed to the modified itinerary.
c. Use of the LR TAG.
1) Procedure
a) When damage, poor packaging, or defective bag is found, the CHK-IN agent
must print the AUTO BAG TAG.
b) The agent must inform the passenger of the disclaimer information written on
bag tag and should get the customers signature on the back of the AUTO
BAG TAG if damage is found.
c) Passenger must read their copy of the LR tag and check mark the damages,
and the details must be written in English. Ex) Bag I.D. Tag (LR (V) HNDL
DMG)
2) To prevent cross pick up of bags, we should recommend the passenger to write
a Baggage Name Tag.
3) Premium tags should not be abused and other various tags must be used
properly.
4) In case of group traveling, bags must be tagged and checked separately.
6.7 Hazardous Materials Handling Procedures

6.7.1 Purpose of Procedure
The procedure of Dangerous Goods Transportation must be decided by the Airport
Services Division for efficient handling and management of hazardous materials for
the purpose of promoting a safe environment for the flight.
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ALHM
6.7.2 Scope
a. A. The procedure applies to passengers and crew luggage and carry-on
baggage on the aircraft, and relates to the transport of hazardous materials.
b. B. In addition to the procedures defined in the transportation of dangerous goods
by air, hazardous materials transportation must follow the IATA DGR (Dangerous
Goods Regulations) and be applied throughout.
6.7.3 Procedure
Dangerous Goods Handling must follow the standard manual of the company's
Procedure C-6, Airport Services Manual, and C-8, Hazardous Materials
Transportation, in which the training and operational guidelines are based.
The end of section
Est. : 2001.11.10
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7. Cargo & Mail Handling
ALHM
Chapter 7. Cargo & Mail Handling

7.1 General Provisions
7.1.1 Purpose
The purpose of this provision is to transport and administrate air cargo handled by
Asiana Airlines Inc (the company) safely and precisely, in addition to management
for cargo service quality.
7.1.2 Application
This provision applies various services related to international air cargo and mail
entrusted to the company. Minute service details not provided in this provision
conform to service guides of regional offices.
7.1.3 Revision of the Provision

a. Cargo service team is responsible for establishment and revision of provision.
b. The provision can be established or revised under agreement of safety
management team and approval of cargo service director.
c. Approved revision should be reported to safety management team.
d. Cargo operation staff should comply with this provision and report to cargo
service team when revision is demanded.
7.1.4 Policies
a. Cargo service policy of the company is to provide safe, high quality air cargo
delivery service to the customer at the arranged place and in the arranged time
without irregularities.
b. Cargo service operation procedure should contain Aircraft loading and handling
manual Chapter 7 cargo and mail handling.
c. Cargo transport must comply with ICAO, IATA DGR, LAR, PER and other
international / national regulations, and company cargo service provisions.
7.1.5 Responsibility and Authority

Each regional office appoints a cargo service manager to administrate cargo service.
Regional manager or cargo service manager must organize a cargo service
organization for operation and manage ground handling agent. Responsibility and
authority of cargo service organization is administrated according to company ISO
quality management system. Cargo service organization must administrate a deputy
operation system in case of absence of the cargo service manager to ensure
continuous management. Responsibilities and authorities of a cargo service
manager are as follows;
a. Check and administrate each step of operation procedure for irregularity-free
operation.
b. Keep communication channel with ground handling agent at each step of
operation procedure.
c. Regularly check smooth performance of operation directions to maintain quality
Est. : 2001.11.10
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ALHM
service.
d. Carry out adequate cargo safety / security training for staffs cargo service quality
control.
7.1.6 Personnel, Equipment, Facilities

a. Cargo service manager or authority shall ensure positions within the cargo
operations organization that affect safety or security of operations are filled by
personnel on the basis of knowledge, skills, training and experience appropriate
for the position. In addition, ensure that monitoring process to ensure each
external cargo operations service provider (Ground handling company) meets
the specification.
b. Cargo service manager or authority shall ensure the existence of the necessary
facilities, workspace, equipment and supporting services, as well as work
environment, to satisfy cargo operations safety and security requirements. In
addition, ensure that control process to ensure each external cargo operations
service provider (Ground handling company) meets the specification
c. Regional offices handling special cargo (Dangerous Goods, Live Animals,
Perishable or valuable cargo etc.) shall ensure that terminals are equipped with
specifically configured facilities appropriate for storage of dangerous goods and
special cargo.
7.1.7 Communication
A cargo service manager must keep an open communication channel to ensure
information exchange with headquarters, related authorities, customers and ground
handling company.
a. Maintain an operation report system with Cargo Services Team (CY) for safety,
security, authorization of special cargo, IRR/Claim and quality control.
b. Manage cargo service by maintaining regulated communication channels such
as internet, EDI, AMS, correspondence, telephone with customs, national
authorities.
c. Manage cargo service by maintaining regulated communication channels such
as contract, internet, computerized systems, correspondence, EDI, telephone
with customers. (Including cargo agents)
d. Manage cargo service by maintaining regulated communication channels such
as contract, internet, computerized systems, correspondence, MSG, telephone,
walkie-talkie with handling company. (Including ground handling staff) Hold
regular meetings with handling company to maintain for quality handling service.
7.1.8 Cargo Security

a. Each regional office must appoint a staff with cargo security knowledge and
management skills as a security manager. Security manager may also be
appointed as a safety manager at the same time. A deputy operation system
must be administrated to ensure continuous security management.
b. Cargo or mail must be screened according to local states security regulations at
acceptance.
c. After screening, cargo must be stored securely in a designated and restricted
area.
d. Permit no unauthorized personnel inside restricted area without authorization.
Authorized visitors may enter restricted area only if accompanied by an
Est. : 2001.11.10
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employee.
e. In case of identifying security vulnerable factor during cargo operation, the
person who identifying it notify security manager and operation manager. The
communication channel with handling company should be maintained. Cargo
security manager shall evaluate security criteria.
f. In case of security threat during cargo operation procedures, operation staffs
notify airport and security authority as required by local regulations immediately.
Security criteria should be notified to Cargo service team (SELCY) and Aviation
security team (SELTA).
g. In case of identifying explosive material or suspected, should take a action as
follows.
1) Detect the material and evacuate personnel around the area
2) Notify states security authority and secure entry path to explosive material.
h. In accordance of the regulation of applicable states, security personnel should
control the access to the freight on the ground and search the cargo
compartment before loading cargo.
7.1.9 Accuracy of Scales

a. The accuracy of all scales (weighbridges) used for weight determination of load
shall be checked with a known weight on regular basis in accordance with states
regulation.
b. A quality control check should be made at least once per year, as well as after
every repair, or according to local regulation.
c. Weighing facilities is periodically verified and such verification is recorded and
retained in accordance with local rules and regulation.
7.1.10 Documents
a. Every regional office should specify the retention and abolition period of
document and data related to cargo service according to ISO quality
management system and retain and abolish them..
b. Documents and data related to cargo service could be retained by original file,
copy, or computerized system. If the relevant authority specifies the measures,
they should be applied. In case of utilizing and electronic system for the
management of records, electronic system provides for a scheduled generation
of back-up records files
c. Documents and data related to cargo service should be retained for minimum
period of two years, except the case of extra provision
7.2 Outbound Cargo Handling Procedure

7.2.1 Acceptance
7.2.1.1 Acceptance for shipment
a. General principle
1) Cargo should be accepted as a ready for carriage.
2) Special cargo, Dangerous goods and over sized shipment should be
reservation prior to acceptance.
3) Observe the cargo acceptance cut off time, depending on departure time.
4) When accepting Dangerous Goods, live animals and human remain shipment
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ALHM
staff should check attached documents at the time of acceptance.
5) Measure the actual and volume weight of cargo upon accepting cargo, if
discrepancy is found from AWB, notify to revenue management duty.
b. Checking contents for acceptance
1) Check the cargo packing status and if it is improper and worried about harm or
damage of worker, aircraft and other cargo, it must be reject to be accepted. In
addition acceptance personnel verify cargo has been packed in a manner for
safe transport with ordinary care in handling and precluding injury or damage to
any person, cargo or property.
2) As for prohibited items by the relevant authorities of departure or arrival and by
air careers within transportation routing, cargo acceptance must not be allowed.
3) Check the piece number, labeling and damage. If any discrepancies are found
between document and cargo, the relevant document and labeling should be
amended. If damage is found, the status should be recorded in relevant
documents and if the status of damage is severe, cargo acceptance could be
rejected.
4) If any cargo or mail is suspected by hidden dangerous goods, they should be
confirmed whether they are dangerous goods or not according to Dangerous
Goods Handling Procedure.
5) Dangerous goods shall be accepted in accordance with Dangerous Goods
Handling Procedure and IATA Dangerous Goods Regulations.
6) Special cargo shall be accepted in accordance with Special Cargo Handling
Procedure, IATA PCR and IATA LAR.
c. Acceptance procedure for reserved cargo
1) When accept shipment, it should be checked for reservation. If there is not
reservation record, shipment should be accepted in accordance with 2.0.4.
2) The shipment should be checked for oversize cargo. For special cargo, special
cargo code must be input in the CSP system at the time of reservation..
3) The weight of all consignments should be verified at the time of acceptance and
the weight indicated on the Air waybill shall be checked and corrected.
d. Acceptance procedure for not reserved cargo
1) Not reserved cargo must be screened by X-ray or EOD etc at the time of
acceptance.
2) If operation time is not enough, the shipment should be reserved for
transporting.
e. Acceptance procedure for ULD unit cargo
1) Shipment should be checked for reservation record
2) Check whether Dangerous goods, live animals, human remains or valuable
shipment is included in the ULD or not
3) Check for cargo size (verification of height and overhang)
4) Check whether ULD is damaged or not
5) Check the condition of ULDs netting, outside packing for carriage being
accepted. Any outside packing of damage or pilferage must be recorded at the
time of acceptance
6) Check whether gross weight of ULD is excess maximum weight limit or not
f. Acceptance procedure from interline carrier
1) In case of AOG and LHO, the shipment is acceptable, if the shipment is
reserved prior to acceptance.
2) Document including air waybill and transfer manifest should be accepted at the
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time of cargo acceptance.
3) The shipment must be screened in accordance with local state security
regulation.
4) Dangerous goods are acceptable. But live animal, human remain, perishable
cargo and embargo cargo is not acceptable.
5) When accepting transfer cargo, transfer manifest offered by transferring carrier
shall be accepted as a means of delivering document.
6) In case of the consignment is damaged or pilferage, it can be accepted with
providing that the detailed condition has been noted in the remark of transfer
manifest.
7) In case of acceptance for dangerous goods, it must be conducted in
accordance with Dangerous goods handling procedure and IATA DGR.
7.2.1.2 Weight verification

a. The weight of all consignment shall be verified at the time of acceptance. This
verification may be by means of weigh scaling or calculation of the consignments
dimension. If the weight originally appeared on the air waybill is incorrect shipper
shall amend it as soon as possible in office hours. Once shipper cannot amend in
time, the CCA shall be issued and correct weight must be informed to related
duty.
b. If it is not possible to verify weight of individual consignment due to local
condition, special weight verification procedure shall be established.
c. In case of valuable consignment, weight and dimension should be ascertained
and be shown in the air waybill.
7.2.1.3 Screening cargo for security

a. Consignment must be screened in accordance with departure and arrival states
security regulation.
b. Screened consignment shall be separated with consignment that not screened at
the time of acceptance.
c. Record of screened consignment shall be retained in accordance with local
states regulation.
d. Unauthorized personnel is prohibited to access to security area.
e. In case of suspected consignment, it is not acceptable and responsible
personnel must inform to security authority.
7.2.1.4 Acceptance Air Waybill

a. Check contents
1) Whether consignment is reserved or not
2) Weight of consignment and indicated weight shown in the air waybill
3) Special requirement in the handling information column.
4) List of consignment
5) Payment condition
6) Whether live animals, human remain and valuable are included in the CONSOL
or not.
7) Whether consol manifest is attached or not, in case of CONSOL shipment.
8) Final destination, consignee address and contact point.
9) Whether other charges are shown in the air waybill correctly or not
10) Signature of shipper of agent in the Shippers certification box column in the air
waybill.
b. Input air waybill data
1) Input detailed air waybill data in CSP system.
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ALHM
2) When input data, responsible personnel should check weight, special code and
special requirement to avoid cargo irregularity.
c. Input house air waybill data
1) If house air waybill data offered by shipper or agent is not input in the CSP
system, input the house airway data.
2) Contents of data is in accordance with local customs regulation.
d. In the case of special cargo, related documents shall be attached. Attached
documents are in accordance with Special cargo handling procedure.
e. Responsible personnel should prevent from loss of attached document.
f. Check whether custom declaration is finished or not.
g. Verify to items of the consignment to check whether embargo item is included in
the consignment or not. In case of including embargo item in the consignment,
responsible personnel should inform to authority.
7.2.2 Storage of export cargo

a. Cargo shipment should be stored in designated and secured area after cargo
acceptance procedure is completed.
b. Upon receiving cargo or mail, screen them according to relevant authority
security regulation and store it in the designated (secured) area
c. Store Dangerous Goods according to Dangerous Goods Handling Procedure.
d. Store live cargo (AVI) according to the Special Cargo Handling Procedure.
e. In case of special cargo, store special storage area in order to prevent robbery or
damage for special cargo. Unauthorized personnel is not prohibited to access to
the special storage area.
f. When consignment is stored in warehouse, responsible personnel should
prevent damage of consignment in accordance with label or marking shown on
the outside of consignment. (EX: FRAGILE, DO NOT STACK, SENSITIVE,
KEEP COOL)
7.2.3 Build up plan

7.2.3.1 Check for booking list
a. Accept the booking list from cargo reservation duty.
b. Check for special cargo to verify availability to load.
c. Check for remain space of A/C with reference to cargo booking status.
7.2.3.2 Verification for A/C class and registration number

a. The registration number and A/C class should be checked prior to build up.
b. If the build up or loading of reserved cargo is not available, it should be informed
to reservation duty.
c. A/C compartment quality is provided by incoming flight should be considered to
check whether special consignment can be load or not.
d. Check loading of special cargo is available or not.
7.2.3.3 Verification cargo space allotment for passenger aircraft

a. If cargo is transported by passenger aircraft, the number of passenger and
baggage should be considered to verify cargo space allotment
b. Check live animal as a checked baggage
c. If cargo space allotment is not enough, communication with passenger load
control duty should be conducted on a regular basis.
7.2.3.4 Check for maximum payload for cargo aircraft

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a. Maximum payload shall be calculated prior to build up depending on an aircraft
class
b. Cargo can be swapped for maximizing loading capability.
7.2.3.5 Check status of dangerous goods and special cargo

a. If a consignment required prior approval from authority is accepted, responsible
personnel shall conduct authorization request process. Not approved
consignment is prohibited to transported, if applicable.
b. In case of transporting dangerous goods and special cargo (live animal,
perishable consignment), maximum quantity shall be considered.
c. Packages containing dangerous goods, which might react dangerously with each
other, must not be stored on an aircraft next to each other or in a position that
would allow interaction.
d. In case of big, oversize or heavy cargo, preparation of personnel and equipment
should be conducted prior to build up.
7.2.3.6 Check connection time of transfer cargo

a. If the connection of transfer cargo is not available due to lack of connection time,
responsible personnel should modify transport schedule. Modified schedule
should be informed to reservation duty.
b. Check the build up status of ULD containing transfer consignment.
c. In case of cargo quantity excess individual allotment, the quantity of cargo
should be modified.
7.2.3.7 Plan for loading space

a. Check Volume and weight of accepted cargo
b. Check the allotment of cargo
c. Establish plan for loading space of flight and check that loading is available or
not.
d. Modification of the plan should be considered as per warehouse inventory status.
e. Additional cargo loading is available, Go-show should be considered.
f. If the cargo loading is not available because of many backlog, booking status
should be modified in accordance with instruction of sales department.
7.2.4 Work Instruction

7.2.4.1 General
a. The ground handling agent should conduct build up in accordance with build up
instruction provided by load control
b. The specific instruction should provided on each flight basis
c. In the case of dangerous goods and special cargo, notified instruction is in
accordance with dangerous goods handling procedure and special cargo
handling procedure in order to prevent irregularity
d. The staff who is charge in ground operation shall maintain communication
channel with load control duty in order to prevent accident/incident. The work
instruction should considered regarding cargo safety.
7.2.4.2 Modification of work instruction

a. Check cargo not accepted in cut off time and confirms transfer cargo is not
available to transport due to lack of connection time
b. Check build up status on a regular basis, in case of inevitable reasons
consignment need to be offloaded, work instruction may be modifiedCut-Off Time
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ALHM
7.2.5 Control of Build up

7.2.5.1 Check contents prior to build up
a. Damaged ULDs (net, strap and tie down equipment) are prohibited from using
on build up site
b. Check damage status and security abnormality on the relevant cargo before the
build-up. If damage is found, the condition should be confirmed by responsible
personnel and load control duty
c. Build up operation of dangerous goods and special cargo shall be considered
regarding incompatible material.
7.2.5.2 On-site control

a. Build up ULD shall be suitable at the operated flight
b. Build up ULDs height and shape shall be considered in order to prevent
aircrafts damage
c. Check whether the ULD containing overhang or special cargo is suitable at
aircrafts configuration or not and confirm specification limitation.
7.2.5.3 Matters that require attention for build up

1) The number of piece of the consignment in the ULD shall be verified and stated
on the ULDs tag or applicable document
2) In case of special cargo, build up record should be stated on the applicable
document
3) Check the record of height and O/H shape
4) In case of heavy cargo, the number of used shoring equipment and strap
should be verified and recorded
5) In case of incompatible consignments, responsible personnel shall ensure that
incompatible consignments are separated each other
6) Check remain space is available to load
7) Check whether ULD is damaged or not. ULDs shall be inspected for
airworthiness and serviceability prior to build up. In addition, non- certified
ULDs shall not be used for transportation.
8) When build up, the ULD should be on the work station or dolly
9) Implement securing cargo by net and strap plastic covering thoroughly so as to
prevent tilt damage. In case of container, securing method is in accordance with
AHM
10) The pallet or container containing consignment shall be packed with plastic
cover thoroughly so as to prevent wet damage of consignment in the ULD
11) Utilization of ULDs, net and straps for transportation shall meet safety
requirements pertaining to the loading and securing of cargo. This operation
should be conducted in accordance with safety authority and IATA regulations.
12) In case of cargo attached by fragile label, sensitive or DO NOT STACK marking,
build up procedure shall be conducted in accordance with special requirement
to prevent damage
13) Check ULDs maximum load weight limitation
14) Check whether the gross weight of ULD is excess the limitation of maximum
position weight in the A/C
15) ULD Dangerous goods tag shall be attached on the exterior of the ULD
containing dangerous goods in accordance with IATA DGR
16) Securing equipment such as net and lashing rope should be certified. In case of
damaged, the damaged securing equipment is prohibited to use
17) In case of heavy cargo, shoring operation shall be conducted in accordance
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with Special cargo handling procedure and Weight and Balance manual in
order to prevent damage of PDU in A/CULD
7.2.6 Communication with Load Controler

a. After finishing build up ULD, the ULD shall be weigh by using Weight Bridge. The
gross weight of ULD shall be stated on the ULD tag
b. Load control duty must ensure that build up records including gross weight of
ULDs and ULDs registration number is input in the Weight and Balance System
c. Build up records shall be provided early in time in order to prevent flight delay
and operation irregularity
d. Build up records including incompatible material, dangerous goods or special
cargo location shall be provided to load control duty accurately
1) The quantity of dry ice in each ULD
2) The contents or list of dangerous goods and special consignment in the each
ULD
3) T.I of radioactive materials in the each
e. In case of passenger aircraft, the delivering build up records procedure is in
accordance with each stations operation handling procedure
7.2.7 Cargo Manifest

a. The cargo manifest should be prepared on each flight
b. The cargo manifest should be prepared by using CSP system. In case of
investable reason, cargo manifest may be made by using other system or
manual
c. When manifesting, consignment information including piece and weight shall be
stated on the cargo manifest accurately
d. ULD manifest shall be prepared on each ULD basis
e. Cargo manifest sheets are always prepared in order to draw up cargo manifest
against system malfunction
7.2.8 Check for Allowed Payload

a. If total cargo payload excess allowed payload, load control duty shall inform to
responsible personnel to modify allowed payload. Modified allowed payload
cannot be excess maximum allowed payload
b. Compare consignment weight with net weight of consignment shown in the
cargo manifest. In case of discrepancy, flight departure is prohibited. Check
gross weight of individual ULD again. Flight handling operation cannot be
conducted again, unless the trouble is eliminated
7.2.9 Load Instruction (Panning) and Weight & Balance

a. When transporting dangerous goods shipment, the specific information shown
on the shippers declaration should be provided to the staff who is in charge of
operation for loading instruction and weight & balance. In case of special cargo,
the information of ULD containing special cargo should be provided.
b. When operating for passenger aircraft, the number of ULD containing checked
baggage should be considered for controlling cargo space allocation.
c. The operation for Weight & Balance shall be conducted in accordance with
Loading management procedure. AGTOW of the flight shall be checked in order
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ALHM
to prevent the take-off weight excess maximum take-off weight.
d. Two copies of Weight & Balance manifest shall be signed by captain. One copy
should be maintained in the departure station
7.2.10 Documentation
a. Cargo manifest containing list of shipment shall be loaded on the flight. The
number of manifest should be provided in accordance with request of unloading
station.
b. Airway bill and related document should be prepared for proof of transportation.
c. All documents for transporting cargo should be input Cargo Document Pouch.
d. NOTOC for Dangerous goods, live animal and special cargo shall be provided to
captain, if applicable.
e. Weight & balance sheet should be prepared prior to departure.
f. Cargo document should be handed over to cabin manager in passenger aircraft.
g. Cargo document should be custody in designated area except for NOTOC,
Weight & balance
7.2.11 Loading Precaution

a. For safety operation of aircraft, loading equipment and personnel should be
prepared to prior to loading
b. Check all ULDs containing shipment are in shipside before starting loading, if
there are trouble, the staff who is in charge of loading should communicate with
responsible personnel to prevent flight delay.
c. Compare the number of ULD shown on the loading instruction with the
identification number of ULD, if there are trouble, staffs who are in charge of
loading should verify accurately.
d. Operator should ensure that the procedures of handing over ULDs to ground
operation agent to prevent any irregularity and flight delay.
e. Check the height, contour and overhang of ULDs prior to loading in order to
prevent aircraft damage.
f. Check the ULD containing dangerous goods and special cargo prior to loading.
The loading operation for dangerous goods and special cargo should be
conducted in accordance with dangerous goods handling procedure and
special cargo handling procedure.
g. ULDs for transporting should be loaded in accordance with loading instruction. In
case of modification of position and replacement of ULDs should be conducted in
accordance with requirement of load control duty.
h. All ULDs must be correctly closed and secured in the aircraft in accordance with
operators instruction.
i. In case of special cargo or heavy cargo, securing operation by tie down strap
shall be conducted, if applicable.
j. The tie down strap shall be subjected to certification by related authority.
k. Incompatible materials shall be segregated in the aircraft.
l. The replacement or elimination of guiderail and restraint system without
authorized instruction should be prohibited strictly.
m. In case of inoperative/missing restraint, loading operation should be conducted
in accordance with operators instruction.
n. When loading ULDs, safety precaution shall be complied in order to prevent
aircraft damage or incident
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ALHM
o. In case of aircraft damage, the staff who is in charge of loading must inform to
responsible personnel.
p. Security in all aspects including preparation of loading shall be considered, if any
security trouble is faced, the staff who is in charge in loading operation must
contact with security authority.
q. Cargo loading operation shall be conducted in accordance with cargo loading
management procedure. In case of heavy or big cargo, loading operation shall
be conducted in accordance with special cargo handling procedure. Heavy or
big cargo is loaded according to the dimensional and structural limitation of the
ULD and of the aircraft in order to prevent aircraft damage.
r. In case of dangerous goods, the operation of loading for ULDs containing
dangerous goods should be conducted in accordance with Dangerous goods
handling procedure and IATA DGR.
s. In case of live animal, the operation of loading for ULDs containing live animals
should be conducted in accordance with Special cargo handling procedure.
t. After finishing loading operation, the result of cargo loading operation should be
reported to load control duty.
u. After finishing loading operation, check the remaining shipment which has been
failed to transport again.
7.2.12 Message
After departure, the personnel who is in charge of outbound cargo operation in
departure station should provide information including flight and cargo by SITA
message.
a. CPM (Container & Pallet Distribution Message)
b. LDM (Load Message)
c. FFM (Airlines Flight Manifest)
d. CGO IRR INFO (Cargo Irregularity Info)
e. SPCL CGO INFO (Special Cargo Load Info)
f. MAIL INFO (Mail Load Info)
g. DG INFO (Dangerous Goods Load Info)
h. UCM (ULD Control Message)
7.2.13 Customs Clearance

a. Operator shall obtain customs clearance for outbound cargo in accordance with
local state regulation. The operation for customs clearance should be conducted
by using CSP system.
b. The crew information shall be provided to customs if required by custom
authority in accordance with local state regulation.
7.2.14 Cargo Attendant Handling

If cargo attendants are transported, the procedure is in accordance with Cargo
attendant handling procedure.
7.3 Inbound Cargo Handling Procedure
Est. : 2001.11.10
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ALHM
7.3.1 Preparation prior to flight arrival

a. Check particulars and prepare for them based on information of detailed
messages such as CPM, FFM, SPCL CGO, CGO IRR MSG, and special request
from the shipper.
b. Check estimated flight arrival time and summarizes particular information as well
as loading status and delivers a work order to the ground handling staff.
c. Check estimated arrival spot and verify safety item to prevent safety incident.
d. Cargo loading status and special information should be notified to ground
handling agent prior to arrival.
e. In case of valuable cargo, responsible personnel should verify physical status.
f. Report flight arrival to state authority in accordance with local state regulation.
g. Prepare operation for valuable or special cargo based on cargo manifest and
message released from departure station
h. If operation for opening nose door of arrival flight, responsible personnel should
arrange ramp spot where is possible to operate prior to flight arrival.
7.3.2 Document Handling

a. Pick up cargo documents (manifest, airway bill and other documents) from the
aircraft.
b. Ensure all air waybills are received as manifest and check any missing AWB or
cargo discrepancy.
c. In case of transfer AWB, It should be hand over to the staff who is in charge of
operation for transfer cargo.
7.3.3 ULD and Cargo Unloading

a. Unload ULD from cargo compartment based on CPM message. In case
discrepancy between CPM contents and ULD number is found, must unload ULD
after obtaining confirmation of cargo manager.
b. When any aircraft damage is found, Inform to the cargo operator or
aeromechanic. Resuming unloading is available after obtaining their approval.
c. Priority shipments shall be delivered to warehouse within the shortest possible
time after unloading.
d. At the time of unloading ULDs, the staff that is in charge of operation for
unloading shall be check status of ULDs exterior to notify any cargo pilferage or
damage.
e. In case of rainy weather, ensure that ULDs containing shipment shall be packed
with plastic vinyl cover to prevent wet damage.
f. In case of live animal, the cargo door should be opened under the supervision of
quarantine officer. If applicable, the quarantine approval shall be obtained prior to
door open.
g. The operation for unloading shall be conducted in accordance with Loading
management procedure
h. Ensure that ULD delivery procedure between ramp handling agent and
warehouse handling agent to prevent any cargo irregularities.
i. If any heavy cargo exceeds maximum capacity of loader, the staff who is in
charge of loading operation shall be prepare crane or equipment could be
operated.
j. If unload any live animal shipment, the unload operation may be conducted in
accordance with cargo attendants recommendation
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ALHM
7.3.4 Cargo Attendant Handling

The handling for cargo attendant shall be conducted in accordance with cargo
attendant handling procedure.
7.3.5 ULD Break Down

a. Check the status exterior of ULDs to notify the cargo damage.
b. Arrival ULDs shall be stored at designated (secured) areas.
c. Exterior of unit load devices or other type of pallet containing cargo shipment
should be check for damage prior to break down.
d. Break down the cargo according to cargo manifest and FFM message.
e. If cargo irregularity is found such as STLD(short load), FDCA(found cargo) and
DMG(damage), formulate a cargo irregularity report and report it to cargo
manager.
f. If special care is necessary, responsible personnel shall supervise break down
operation at the warehouse.
7.3.6 Customs Declaration

a. Declare import cargo to the customs according to the regulation of the relevant
authority.
b. According to regulation of relevant authority, submit the irregularity and bond-in
report after completing break-down.
c. Subsequence operation should be conducted to prevent additional delay.
7.3.7 Storage
a. Cargo must be stored at designated (secured) areas.
b. Store special cargo in special room so as to prevent it from damage or missing.
c. In case of cargo attached by fragile label, must not stack any other cargo on it to
prevent damage.
d. Operation for Dangerous goods shall be conducted in accordance with
Dangerous Goods Handling Procedure
e. Operation for Live animal shall be conducted in accordance with Special Cargo
Handling Procedure
f. In case of valuable cargo, the valuable cargo shall be stored in the secured areas
where supervised by CCTV to prevent any pilferage.
g. If it is found irregular cargo, submit the irregular cargo report to customs and
separate the irregular cargo into holding area. Or submit irregular cargo report to
the customs based on the regulation of the relevant authority. Cargo holding
could be stored in bond after cancelling cargo holding, or may be processed
according to the customs regulation of the relevant authority.
7.3.8 Cargo Arrival Notification and Air Waybill Distribution

7.3.8.1 Cargo arrival notification
a. If cargo arrives, immediately notify consignees of cargo arrival by proper
communication measures.
b. In case of shipment that special preparation is necessary, the responsible
personnel shall be notify the consignee of arrival based on FFM
c. If the consignee fails to respond to the first advice, notification shall be sent on a
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ALHM
regular basis.
d. If the consignee address is not correct, correct address should be obtained from
departure station so as to prevent notification delay.
7.3.8.2 Delivery air waybill

a. Air waybill only can be delivered to consignee that shown on the Air waybill
b. As for CCT cargo, collect shipping charge and then deliver airway bill to
consignee for revenue management.
c. If the consignee is bank, air waybill shall be delivered after obtaining approval
receipt from bank
d. At the time of delivering air waybill, responsible personnel shall check consignee
identification and obtain receipt with signature.
e. Input air waybill delivering records on the CSP system.
7.3.8.3 Charge Collect

a. As for CCT cargo, collect shipping charge and then deliver airway bill to
consignee for revenue management.
b. At the time of collecting charge, other charges including disbursement fee and
charge collect fee shall be checked in according air waybill.
c. If the CCT is not certain, operation staff should check payment type to origin
station.
d. Operation for collecting charge of CCT shall be conducted in accordance with
Revenue management procedure.
7.3.8.4 The case that the consignee rejects to receive cargo

a. In case that consignee refuses to receive air waybill, handling staff shall operate
in accordance with shippers instruction.
b. In case of returning or destroying cargo by shippers requirement, shipper must
pay the cost.
7.3.9 Cargo Release and Customs Declaration

a. Deliver cargo after confirming identification of consignee.
b. If consignee claims damage, formulate Cargo Inspection Report or applicable
document and distribute one copy to consignee and retain a copy in order to use
claim material upon receiving claim letter.
c. After delivering cargo, submit bond-out report according to the regulation of the
relevant authority.
7.3.10 Trucking Operation Procedure

7.3.10.1 General procedure
a. The company is responsible for transportation to final destination shown on the
Air waybill.
b. Truck transportation of air cargo transportation, in principle, terminates at the
destination airport or the warehouse which was previously discussed and agreed
c. Custom declaration and related operation for truck transportation should be
conducted under the companys supervision
d. Truck transportation to the final destination should be conducted as quickly and
cost-effectively as possible
e. Ensure the procedure and liability between company and truck transportation
agent to prevent irregularity including pilferage and damage
f. The procedure of agreement with truck transportation shall be conducted in
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ALHM
accordance with IATA AHM
g. The loss by irregularity occurred during transportation or storage under the
agents operation shall be claimed to agent as full amount.
7.3.10.2 Control of truck arrangement

a. The staff who is in charge of truck operation should arrange for the shipments to
be trucked to the final destination
b. In case of charter truck transportation, the staff who is in charge of truck
transportation may put off transportation to avoid excessive Cost
c. The truck arrangement shall be submitted as in the form of documentation.
When accepting invoice of truck transportation, the responsible personnel shall
compare it with truck arrangement submitted previously.
7.3.10.3 Delivery
a. At the time of delivering cargo to truck transport agent, check status of cargo
including damage or pilferage and remain the result.
b. Truck transport agent should obtain cargo release sheet from warehouse.
Responsible personnel at related station shall notify result of truck transportation
and control truck transportation process.
c. If any irregularity is occurred during truck transportation, carrier should require
operation improvement to truck transportation agent and may claim to them.
d. Ensure that truck transportation status shall be input on the CSP system, If
applicable.
7.3.10.4 Management at the arrival point

a. Obtain delivery records and input in the CSP system
b. In case of IRR, It shall be input in the CSP system.
7.4 Transfer Cargo Handling Procedure

7.4.1 Preparation Prior to Acceptance
a. Check and notify all facts that require attention based on message from
departure station.
b. Check the special requirement of shipper or consignee to prevent irregularity.
c. Order operation instruction to operation agent prior to flight arrival
d. Check the status of ULDs containing shipment which are transferred and decide
whether break down or not.
e. Check the departure time of connected flight and prepare to operation to prevent
unpredictable delay
f. In case of special cargo, take care of it without delay or damage
7.4.2 General Procedure

7.4.2.1 Operation for ULDs containing shipments that are same destination
a. After unloading from aircraft, deliver ULDs to connected flight. In case of ULDs
containing special shipment, check the status of ULDs and store them in
designated area under the supervision.
b. After unloading from aircraft, the staff who is in charge of loading operation may
load ULDs in the connected aircraft, If applicable.
c. If the shape or height of ULDs is unfit to connected aircrafts structure, break
down operation must be conducted.
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ALHM
d. Special cargo should be stored in designated area to prevent unauthorized
persons access.
7.4.2.2 Operation for ULDs containing shipments that are different destination
a. Break down ULDs as per FFM
b. Check irregularity including STLD, FDCA, DMG and notify and submit cargo
incident report to responsible personnel.
c. In case of special shipment, check the status of shipments and store them in
designated area under the supervision.
d. In case of dangerous goods shipment, store it in accordance with Dangerous
goods handling procedure
e. In case of live animals, store it in accordance with Special cargo handling
procedure.
f. Operation for storage and build up shall be conducted in accordance with
Chapter2 EXPORT CARGO HANDLING PROCEDURE
7.4.3 Transfer Cargo Inventory Control

a. As soon as receiving the information at origin, all data is inputted in "Transit part
management system". After that it is implemented according to each station.
Inventory Management is carried out by air waybill and ULD number that is
loaded.
b. If receiving information from origin is not correct, it is implemented after
rechecking the data from origin.
c. In case of finding the differentiation between real status and FFM, staff shall
correct inventory data.
d. By checking the inventory data in regular basis, it shouldn't be remained any
cargoes after completing manifest.
e. It should be managed that the irregularity of the forwarding status in transit part
should not to be in stay for a long time by checking the inventory status in regular.
7.4.4 Transportation
a. Transit cargo document should be hand over to cargo export operation staff.
b. Transferring of intact ULD can be replaced ULD location information.
c. In case of Ship to Ship transfer cargo, operation staff should send ship to ship
MSG
7.4.5 Transfer Cargo Handling

7.4.5.1 Transfer Cargo
It is occurred just in case we try to handle our shipments with transferring by other
airlines.
7.4.5.2 Acceptance for transfer cargo

a. Cargo, transfer manifest, AWB, cargo are accepted after checking the booking
status of the shipments.
b. 1 copy of transfer manifest is just send "SELAR" and another copy is stored in
"ICNKF".
c. In case of forwarding as intact ULD, after checking the irregularity of the
shipment, the documents shall be accepted 2 copy in total. Like said above, one
copy is stored in our office and another copy is send "UCC".
d. In case of acceptance of the shipment, once it shall be checked the damage
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status. In case of being checked the damage, the report shall be stored and we
send the message at each station about report.
e. The kinds of special cargo, dangerous goods shall be accepted by checking the
documents and condition in detail.
f. The dangerous goods and avi cargoes shall be handed over after checking of the
check list in regular pattern upon acceptance.
g. In case of "dangerous good", it shall not be accepted as ULD.
7.4.5.3 Take over Transfer Cargo

a. In case of TRM, once it shall be taken an action after checking the possibility of
forwarding.
b. TRM document and cargo is handed over to the airlines. In case of forwarding as
intact ULDs, UCR shall be recorded and accepted. One copy is stored in the
office and another copy is sending "UCC".
7.5 Mail Handling Procedure

7.5.1 General Provisions
7.5.1.1 Applicability
This provision applies to various services related to mail handling. Service details not
provided herein conform to service guidelines of Post Office and interline agreement
with other air carrier.
7.5.1.2 Definitions of terms

a. AV-7(CN38) is the list of mail exchanged between air career and post bureaus or
between air careers and is used as a document of receipt and delivery.
b. USPS stands for United States Postal Office.
c. UPU stands for Universal Postal Union.
d. IPO stands for International Post Office.
e. Postal bureaus are USPS, UPU, IPO as well as post office of each country.
7.5.1.3 Classifications of airmail

a. Express mail: airmails that should be delivered in a day
b. General mail: urgent airmails for letters and postcards
c. Parcels: airmail matching dimension and weight defined by post office
7.5.2 Procedure for outbound mail

a. In principle, airmail is acceptable after the security screening. Security measures
for airmail conform to national regulations of departure.
b. Basically airmail is acceptable by ULD. When it is accepted by loose status, the
number of pieces and outer package should be thoroughly inspected.
c. When airmails are accepted, actual weight and the number of pieces described
in AV-7 must be matched and signature should be obtained from post officer.
d. In case of airmail acceptance, at least five copies of AV-7 are required and
distributed to airport office and post office of departure airport as well as airport
office and post office of destination airport by each copy after obtaining mutual
signature as a receipt. In case there are transit airports, AV-7 copies should be
added as many as transit airports.
e. Transit airmails are acceptable after connecting flights reservation is confirmed.
f. Airmail handling and storage should be accomplished in safe place to prevent
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loss and damage and in preparation for sudden weather changes.
g. Airmail should be forwarded as per booking schedule. If unexpected flight
operation irregularity occurs, it should be forwarded as soon as the next flight is
available.
h. Airmail needs to be separated from other cargos, when building it up.
i. When airmail is stowed, it should be loaded in order of Express mail, General
mail, and parcels in accordance of priority. If they are built up by mix, priority of
higher level will be applied.
j. Operation duty of the departure airport must inform arrival and transit airport of
the number of pieces, weight and loading position.
k. Airmail should be correctly manifested and AV-7 should be distributed to SELAR
for the revenue management.
7.5.3 Procedure for transfer mail

a. Airmail operation in transit airport should be accomplished at the safe place to
prevent loss and damage and pieces of airmail should be checked. If any
irregularities are found, they should be notified promptly to origin and destine
airport.
b. Interline airmail connecting to other airline should be thoroughly checked for
number of pieces and be forwarded with AV-7. If unexpected condition occurs
and flight connection is not available, duty staff should contact Post office of
departure and destination and discuss the alternative flight, the related airmail
should be forwarded by the fastest alternative.
7.5.4 Procedure for inbound mail

a. The arrival airport should deliver airmail to the post office as soon as possible
and get a signature as a receipt.
b. The arrival airport keeps delivery records.
c. When airmail is delivered in a unit of ULD, duty staff should get ULD back as
soon as possible.
d. If any irregularities occur with the arrival airmail, duty staff should contact
departure and transit airport in order to trace it.
7.5.5 Handling for IRR mail

7.5.5.1 Classification
a. DAMAGE: Physical harm caused to mail which makes it less useful or valuable.
b. DELAY: A situation which mail transportation late because of SHORT SHIPPING,
OFF-LOADING, OVER CARRIAGE
c. MISSING: A situation that mail or document cannot be found.
7.5.5.2 Handling Procedure

a. Notify detail to mail authority as per AV-7 immediately.
b. In case of IRR in origination airport, notify authority and handle in accordance
with authoritys instruction.
c. In case of IRR in destination airport, notify authority and handle in accordance
with authoritys instruction and AV-7
d. In case of IRR, staff in origination, destination airport should provide information
and retain records.
7.5.5.3 Claim handling

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a. company standards is prior to contact detail
b. Authority and responsibility is accordance with cargo claim handling procedure
7.6 Handling for IRR Cargo

7.6.1 General Procedure
a. In occurrence of IRR cargo, promptly handle to minimize shippers complaints.
b. Obtain weight and other information Of IRR cargo to prepare claims.
c. Procedure tracing under these principles
1) The regional office which has been notified of the IRR must check and reply as
soon as possible.
2) At receiving info of IRR check warehouse and ramp and reply as soon as
possible.
3) For cargo on passenger flights, check BAG claim area in case of misplacing
and cross check with IRR baggage.
4) Cross check with in bound, out bound, transit cargo IRR records.
5) Re-check inside of arrival flight container and cargo compartment.
6) Check exact Information of IRR cargo(package type, marking, weight,
dimension, H/AWB No, and contents etc.) and circulate information in case of
IRR tracing.
7) Check possibility of bundle-off in case of tracing no label cargo.
8) Cargo tracing should be done via SITA message. Include company cargo
service duty and local GHA.
9) Use company TELEPIA mail as supplementary communication tool.
d. In case of tracing MSCA IRR cargo, sending tracing messages as follows;
1) 1st Tracing: immediately after acknowledging IRR, inform IRR to origin, transit
station etc and request tracing
2) 2nd Tracing: Within 24 hours of IRR
3) 3rd Tracing: Within 48 hours of IRR
4) World Wide Tracing: Within 72 hours of IRR1st Tracing
e. Input Irregularity details into company cargo system CSP for IRR supervision.
f. Each station should check cargo inventory to prevent prolonged IRR cargo.
g. Cargo service team IRR duty should analyze cargo IRR details monthly and
notify all stations.
7.6.2 Prevention for Irregularities

7.6.2.1 Thorough Supervision for Ground Handling Company
a. Maintain regular meetings with ground handling company and eliminate root
cause of irregularity. Especially, countermeasure for strategic and special cargo
should be made and supervised.
b. Cross-check procedure needs to be established according to stages of
transportation in order to prevent human IRR.
7.6.2.2 Prevention of Pilferage

a. If booking for special care cargo such as camcorder, digital camera, duty-free
goods is found, instruct previously careful handling to ground handling company.
b. Strengthen check and supervision by stages of transportation to prevent
pilferage.
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7.6.2.3 Prevention of damage for Strategic Cargo

a. Check outer package condition thoroughly.
b. Strengthen check and supervision by stages of transportation to prevent root
cause of accident.
c. Carrier shall supervise ground handling agent to prevent rough-handling and
keep a watch on their implementation.
7.6.2.4 Prevention of Damage

a. Cargo manager asks ground handling company to train staff to prevent roughhandling and keep a watch on their implementation.
b. In case of special cargo, follow Special Cargo Handling Procedure.
7.6.2.5 Prevention of MSCA

Upon accepting cargo, cautiously check the number of pieces and also check for
MIS-labeling so that MIS-forwarding might not take place.
7.6.2.6 Prevention of Liquid Cargo Leakage

a. When leakage cargo is accepted such as drum, can or jerry-can, check for
leakage marks on the outer package.
b. Chemical liquid must be checked whether it is dangerous goods or not such as
means of MSDS.
c. When liquid cargo is built up, orientation label or mark (This Way Up) must be
adhered upon build-up so that leakage should not take place. Also build up
carefully to prevent leakage by rough handling.
7.6.3 Cargo Irregularities

7.6.3.1 SSPD (SHORT SHIPPED)
a. In case the pieces of loading are less than MFST, and left behind in warehouse
or ramp area
b. When the relevant IRR is found notify arrival airport via sita message as soon as
it is recognized and then load the remains on the next available flight.
c. Notify regional sales office and reservation manager to re schedule reservation,
also notify shipper/consignee and agent.
7.6.3.2 STLD (SHORT LANDED)

a. In case the pieces of unloading are less than MFST
b. In case of STLD is found upon B/DOWN, re-check temporary storage, delivery
area and send message to transit station or origin to check remaining cargo.
c. Notify local customs of STLD and proceed with custom clearance for arrived
cargo.
d. When the investigation turns out that it is discrepancy between AWB and actual
piece, should correct the MFST in accordance with customs regulations of the
relevant authority.
e. Notify to sales and reservation staff in order to modify schedule.
7.6.3.3 OFLD (OFFLOAD)

a. In case even though MFST is done, cargo is not loaded on flight due to various
reasons.
b. If cargo is offloaded before loading plan is completed delete from MFST. When
departure airport find out the OFLD after publication of MFST during final
preparation of flight, notify arrival airport of the fact by transmitting message so
that correction of MFST can be done and also keep AWB and other documents
until the remains are forwarded by next flight.
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c. Notify cargo reservation and sales department to re-schedule reservation, also
notify shipper/consignee and agent
d. Input the record in the CSP CIR system.
7.6.3.4 OVCD (OVERCARRIED)

a. In case of CGO is forwarded without MFST
b. When cargo is intentionally OVCD notify arrival airport of the fact by transmitting
massage so that cargo can be stored until AWB and documents are forwarded,
also fax AWB copy for MFST correction. The arrival airport should amend MFST
with AWB copy to prevent custom hold of OVCD cargo.
7.6.3.5 FDCA (FOUND CARGO)

a. In case of CGO is found without MFST.
b. When FDCA is found, notify departure airport. If arrival airport is correct, arrival
airport should request AWB and documents to correct MFST. If the arrival airport
is incorrect, forward to correct destination or return to departure airport.
c. In case of FDCA input details in CSP.
d. Departure airport should forward the returned FDCA cargo with AWB and
documents to destination on the next available flight.
7.6.3.6 MSCA (MISSING CARGO)

a. In case departure airport has a fully loaded the cargo, but arrival airport could not
find the relevant cargo.
b. When arrival airport find out the MSCA, transmit the relevant massage to
departure and transit airport.
c. After departure or transit airport investigate the warehouse, they are required to
report the result. And in case MIS-forwarding is suspicious, should implement
tracing into the relevant airport.
d. After tracing result turns out MSCA, should transmit W/W Tracing massage and
sustain it.
e. The arrival airport should input irregularity details into CSP, and check weight of
MSCA in case of claim.
7.6.3.7 Damage or Leakage

a. When damage or leakage is found, record it in detail and report it to cargo
manager.
b. When damage or leakage is found upon accepting cargo, make a confirmation
record with shipper (cargo agent). If the level of damage and leakage is
estimated to be harmful for safety, cargo must not be accepted until the repair is
completed by shipper(cargo agent).
c. If the level of damage and leakage is endurable for transportation, record it in
detail and transmit message to the relevant airport. Cargo with leakage marks
should be recovered by waterproof operations and be built up observing
orientation of This Way Up to prevent leakage in the flight.
d. If the level of damage and leakage is not endurable for transportation, move it to
separated safety area and acquire relevant documents(MFST, Consol MFST,
Packing List, Invoice etc) to confirm contents. After adequate handling notify
Shipper, relevant regional office and headquarters of the fact.
e. If the leakage takes place in aircraft, immediately notify cargo manager,
aeromechanic and the relevant captain to take necessary action. Check related
documents to confirm contents of leakage and remove contamination.
f. If shipper or agent claims damage or leakage prepare two copies of Cargo
Inspection Report or applicable document (Cargo Release Agreement) and
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distribute one copy to consignee and retain a copy in order to use claim material
upon receiving claim letter.
g. Leakage of suspected dangerous goods
1) If leakage of suspected dangerous goods is found, clear the incident area and
prohibit approach of non authorized personnel.
2) Investigate whether if leakage is DG, if not clear the contaminated area.
3) If the leakage is DG, handle according to DGR and DG handling procedure
4) If the applicable cargo is not identified, send it back to the departure airport so
as to check it there.
7.6.3.8 NO LABEL CARGO

a. In case of cargo arrival without label
b. Try to match it with STLD or MSCA
c. Notify departure or transit airport of the size, weight and marking status.
d. If the cargo is confirmed, let the agent(shipper) to attach the label on it.
e. If the applicable cargo is not identified, send it back to the departure airport so as
to check it there.
7.6.3.9 Label discrepancy (CROSS LABEL)

a. Check it with other Cargo if it is CROSS LABEL.
b. Notify departure airport via SITA message of the fact and distinct feature so as to
check it there.
c. If the discrepancy between the relevant cargo and label is confirmed, let the
agent (shipper) to attach the corrected label on it.
7.6.3.10 Pilferage
a. If loaded cargo is suspected to have pilferage, immediately notify cargo manager
of the fact.
b. Notify departure or transit airport and headquarter of the fact immediately so that
the relevant cargo manager should investigate the case.
c. The result of the investigation must be reported to headquarter.
7.6.3.11 Weight difference

a. In case AWB weight is less than actual weight or chargeable weight of the
volume cargo is not applied at AWB.
b. If cargo is suspected to have weight down, departure or transit airport may weigh
the relevant cargo again. When weight down is found, notify departure airport of
the fact so that CCA should be implemented.
7.6.3.12 Non delivery

a. Handle according to General Conditions of Carriage for international Cargo
b. In case separate regulations of the relevant authority exist, handle accordingly.
c. Notify the departure airport sales office and receive disposal plan to return or
discard under the responsibility of the shipper.
The end of section
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Intentionally
Blank
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8. Weight & Balance Control
ALHM
Chapter 8. Weight & Balance Control

8.1 Purpose
The purpose of this chapter is to maintain and control the weight and balance
standard of operating airplane, and to ensure all kind of operation to be conducted
within certified weight and center of gravity envelope
8.2 Weight and Balance Control Program

The control of weight and balance data is governed by Weight and Balance Control
Program managed by Flight Operations Engineering.
The end of section
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9. Loading & Unloading
ALHM
Chapter 9. Loading & Unloading

9.1 Purpose and Summary
This regulation outlines the companys standard of loading and unloading procedure
with the purpose of providing safe and productive operation procedure..

This regulation applies to all departments that conduct loading operation of cargo,
checked baggage and mail into the CGO Compartment. If the duties in this chapter
are performed by the ground handling company, then regulation imposed by the
ground handling company may replace this current regulation.
9.3 Responsibility of Enactment and Amendment

a. The head of the passenger service team and head of the cargo service team
shall hold responsibilities of enactment and amendment of this chapter.
b. Approval by the head of the safety management team is required for enactment
and amendment of this chapter
c. All personnel under the range of application hold the responsibility to follow the
proposed procedure and shall report to the head of passenger service team and
head of the cargo service team of any necessity of amendment to its current
regulation.
9.4 Headquarters/Division in charge of Loading & Unloading

a. Headquarters/Division conducting loading and unloading operation shall acquire
detailed pertinent information on its duty in prior to commencing.
b. Each Headquarters/Divisions detailed operation procedure shall apply the
requirements specified in the Chapter 9 loading and unloading of the aircraft
loading and handling manual.
9.5 Duty and Responsibility of the Task Conductor

a. All personnel conducting loading and unloading operation shall receive proper
basic training prior to performing the duty.
b. Task performer shall conduct duties following the guidelines proposed in the
loading and unloading regulation of the loading and handling manual.
9.6 Preparation
9.6.1 Personnel and Equipment Inspection
a. Personnel in charge of the operation shall assemble necessary manpower and
inspect equipments utilized for loading and unloading to facilitate safe operation.
b. Shortage of manpower and mal-functioning equipment shall immediately be
supported by additional personnel and replacement of equipments.
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9.7 Safety Inspection of the Area of Operation

9.7.1 Inspection of safety hazards and countermeasures
a. Inspector shall identify and locate all safety hazards that pose danger to aircraft
approaching the spot and contact appropriate agency to eliminate safety hazards.
b. The inspector must physically inspect the operation of safety hazards removal.
c. Perform inspection periodically to eliminate any safety hazards.
9.7.2 Movement route Ground Handling Equipment

a. Ground handling equipment transportation shall utilize the routes that ensure
safety of the aircraft.
b. Tug Car shall tow the dolly and operate within the designate route during
approaching the A/C. Operation supervisor shall restrict operation outside the
perimeter.
9.8 Loading
9.8.1 Loading Instruction
a. The loader shall receive the loading instruction from the load controller
b. Loader shall conduct loading operation in accordance with the loading
instructions
c. If changes to the loading instruction takes place prior to or during the loading
operation, then such information shall be informed to the loader. The loader shall
follow the revised loading instruction.
d. If loading operation cannot be conducted as the loading instruction, then supply
the explanation of inoperability to the loading manager. Once new measure has
been imposed, operate accordingly.
9.8.2 Confirmation of Loading of Cargo and Checked Baggage

a. Confirm the loaded quantity of checked baggage and ULD from baggage
operation department.
b. Inspect the condition of Cargos tilt, overhang, and damage, if irregularities are
discovered, contact loading manager and its associated department for
necessary actions to be executed.
c. Check any apparent damages on SPCL CGO and Sealing condition.
d. Confirm transportation of cargo as shown on the loading instruction. If
unconfirmed, contact the appropriate department and request confirmation of
transportation of cargo and its time.
e. When cargo is discovered that is not specified in the loading instruction, contact
the loading manager and verify its status.
9.8.3 Estimation of Load ability into the Bulk

a. Consider the space available in the bulk, check the loadability of the material and
mediate with the loading manager.
b. Confirm the quantity of bulk cargo. If space is insufficient, contact the loading
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manager for further instructions.
9.8.4 Inspection of the Condition of Special Baggage and Cargo

Receive information on special baggage and cargo such as live animal and
dangerous goods, and inspect the loading location and its surroundings.
9.8.5 Loading Equipment Organization

Dollies shall be organized in the following manner to facilitate smoother loading
operation
a. Dolly utilized for the main deck shall be positioned in the left rear side of the
aircraft.
b. Dolly utilized for the lower deck shall be positioned at the front and rear right side
of the CGO door.
9.8.6 Preparation of the Tail-Post

a. B747-400 Combi aircraft types shall utilize the Tail-Post as the main principle.
b. If the Tail-Post is unprepared, verify the condition of inapplicability of the Tail-Post
with the loading manager.
9.8.7 Door Open and Block in

a. Open the cargo door by following the CGO Door Open procedure.
b. Attach the loader and conveyor belt car following the handling procedure.
9.8.8 Order of Offloading of the Loaded Material

a. The loading manager and its related department shall generate the order of
offloading and disseminate to the loading agent.
b. The general order of offloading is FOC cargo => Normal cargo => Previously
OFLD Normal cargo => Perishable cargo =>F (Flash Class CGO) => live animal
=> P (Priority Class) => Checked Baggage => A.O.G.
9.9 Loading Procedure by Aircraft Type

9.9.1 Loading Manual
a. The basic procedure of ULD positioning and structure of the aircrafts cargo
compartment can be found from the Loading Manual for each type of aircraft
distributed by the aircraft manufacturer.
b. The company shall supply the Loading Manual of different types of aircrafts to
the handling department or subcontracted handling company in the form of a
hard copy or an electronic document.
9.9.2 B777 Loading Procedure

9.9.2.1 Order of Loading Operation
a. The general order of loading sequence shall be FWD COMPT -> AFT COMPT ->
BULK
b. Considering the possibility of the tipping of the aircraft the FWD COMPT and
AFT COMPT can be loaded at the same time.
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9.9.2.2 Forward compartment loading procedure)

a. A. PLT (96, 88) loading sequence shall be consistent with the following: 23P > 22P -> 21P -> 13P -> 11P -> 12P
b. B. CTNR loading sequence shall be consistent with the following: 25LR -> 24LR
-> 23LR -> 22LR -> 21LR-> 14LR-> 13LR-> 11LR-> 12LR.
c. C. Two DQP (LD4) ULD can be positioned side by side and be loaded on one
PLT position.
d. D. Rest shall be loaded from the inside of the COMPT and the door side shall be
loaded last.
9.9.2.3 Locking
Loader operator shall execute.
9.9.2.4 Inevitable circumstance of Position Relocation

If relocation of positioning is inevitable due to ULD damage, CGO late DLVRY, Tilt,
Overhang, then receive further instructions from loading manager.
9.9.2.5 After compartment loading procedure

a. After compartment shall be loaded with only LD3, LD4 CTNR or LD8 CTNR.
b. Loading sequence shall be consistent with the following: 31LR->32LR -> 33LR > 41LR -> 44LR -> 43LR -> 42LR
c. Locking shall be executed by the loader operator.
d. If lock is mal-functioning report the safety issues to the loader manager or the
maintenance personnel to take necessary action.
e. The CTNR door of LD6, LD9 CTNR should face CGO door when loaded. The
reason why is if damages occur on the container that prohibits offload from the
A/C COMPT it makes it impossible to offload material if the door was faced the
opposite.
9.9.2.6 Bulk loading procedure

a. Consider the maximum available space in the bulk, receive the order of loading
sequence of cargo and checked baggage from loading manager and execute it.
b. Load from the inside in the following sequence: CGO -> MAIL -> BAG -> VIP
BAG. VIP bag should be loaded by the Door side even if space is available.
c. CGO with attached UP Side and Fragile Label shall be handled cautiously while
loading and comply with the Up side label.
d. Live Animal shall be loaded last by the door side with dogs and cats facing the
opposite direction.
e. If adjustment to the bulk thermometer is requested, set the temperature as
requested either HI or LOW.
f. If CGO is loaded in the bulk, ensure heavier CGO is loaded on the bottom and
lighter CGO on the top.
g. Netting shall be executed by the loading operator and final check shall be
conducted by the supervisor.
9.9.3 B747 PAX & COMBI Loading Procedure

9.9.3.1 General Order of Loading
a. General order of loading shall be consistent with the following: FWD COMPT ->
MAIN DECK, AFT COMPT.
b. In an effort to avoid any tipping, loading shall be complied with the order of
sequence specified in the procedure. Especially, if Tail Post is not supported then
FWD COMPT LOADING shall take place firs then MAIN DECK, and AFT
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COMPT
9.9.3.2 Forward Compartment Loading Procedure

a. Maximum of five PLT (96, 88) can be loaded and the loading sequence shall be
consistent with the following: 23P -> 22P -> 21P -> 11P -> 12P
b. Maximum of 16 LD3 CTNR can be loaded and the loading sequence shall be
consistent with the following: 25LR -> 24LR -> 23LR -> 22LR -> 21LR -> 11LR ->
12LR. -> 13LR.
c. Rest shall be loaded from the inside of the COMPT and face the door.
d. D. If relocation of positioning is inevitable due to ULD damage, CGO late DLVRY,
Tilt, Overhang, then receive further instructions from loading manager.
9.9.3.3 Main Deck Loading Procedure

a. Maximum of seven PLT (96,88) can be loaded and shall be consistent with the
following loading sequence: T -> SR -> SL -> RR -> RL -> PR -> PL.
b. If loading one 20 ft PLT and five 96 or 88: T -> SR, RR(20FT) -> PR -> SL ->
RL -> PL.
c. If the CGO center is an overhang then check and verify the other CGOs
condition.
d. M/D locking shall be executed by the P.D.U. Operator and the Loader operator
shall check. If problems exist on the lock then the loading supervisor shall
request inspection by the maintenance personnel and require necessary actions
or report to the loading manager.
e. The general rule of loading 20ft PLT is loading on the SR and RR.
f. If the height of the PLT is 118 then position the PLT to have 96 point to face the
wall of A/C.
g. Tilted CGO and O/H CGO are prohibited from loading.
h. PLT under 96 are designated to be loaded at the T Position.
i. PL Position shall consider the Door Actuator range of motion and position the 96
point to face the Door. The left corner cannot exceed 113 and allow at least 1M
of space between 96 and 113.
9.9.3.4 After Compartment Loading Procedure

a. Maximum of four PLT of (96, 88) can be loaded in the following sequence 31P > 32P -> 41P -> 42p.
b. Maximum of 14 LD3 CTNR can be loaded in the following order: 31LR -> 32LR > 33LR -> 41LR -> 42LR -> 44LR -> 43 LR.
c. Loader operation shall execute the locking. If safety hazards are present due to
faulty lock, then inform the loading manager and a mechanic.
d. The CTNR door of LD6, LD9 CTNR should face CGO door when loaded. The
reason why is if damages occur on the container that prohibits offload from the
A/C COMPT it makes it impossible to offload material if the door was faced the
opposite.
9.9.3.5 Bulk Loading Procedure

Bulk loading procedure is identical to the B777 aircraft loading procedure.

9.9.4.1 Order of Loading
Order of loading shall be as the following: FWD COMPT -> AFT COMPT -> BULK.
9.9.4.2 Forward Compartment Loading

a. Maximum of four PLT can be loaded and shall be consistent with the following
Est. : 2001.11.10
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loading sequence: 22P -> 21P -> 11P -> 12P
b. When loading Over Hang CGO, only the FWD can be loaded while rotating in
B767. While rotating the CGO, avoid damaging the wall of the A/C. (When
possible, load PLT 88 as the general rule)
c. Maximum of eight LD4/LD8 CTNR can be loaded in the following sequence:
24LR -> 23LR -> 22LR -> 21LR -> 11LR-> 12LR -> 14LR -> 13LR
d. Loader operation shall execute the locking. If safety hazards are present due to
e. When loading LD3 CTNR on door POSN (13LR, 14LR), CTNR shall be loaded
from 14LR.
9.9.4.3 Aft Compartment Loading Procedure

a. A. Only CTNR can be loaded on the AFT Compartment and shall be loaded in
the following sequence: 31LR -> 32LR -> 33LR ->34LR -> 41LR -> 43LR ->
42LR.
b. B. If the CTNR Door is opened, it could possibly contact the A/C Door side when
loading from the CGO loader into the CGO COMPT. Therefore the CTNR door
must be closed prior to loading.

9.9.4.5 Partial Loading Procedure

a. Partial loading refers to when CGO COMPT is not fully loaded that distribution of
loading the CGO COMPT is required to maintain the center of gravity.
b. The B767 CTNR lock only supports COMPT inward that middle position cannot
be partially loaded and the position is as follows:
1) Forward compartment: 12LR, 21LR, 23LR
2) Aft compartment: 32LR, 33LR, 34LR, 41LR
9.9.5 A321 Loading Procedure

FWD COMPTAFT COMPTBULK

a. CTNR AND BULK Loading is permitted and shall be loaded in the following order:
23 -> 22 -> 21 -> 12 -> 11
b. Loader operation shall execute the locking. If safety hazards are present due to
9.9.5.3 After Compartment Loading

a. CTNR and BULK loading is permitted and shall be loaded in the following order:
31-> 32-> 33 -> 42 -> 41
b. Loader operation shall execute the locking. If safety hazards are present due to
faulty lock, then inform the loading manager and a mechanic
c. If the CTNR Door is opened, it could possibly contact the A/C Door side when
loading from the CGO loader into the CGO COMPT. Therefore the CTNR door
must be closed prior to loading.

a. Bulk loading procedure is identical to the B777 aircraft loading procedure.
b. Netting shall be executed by the loading operator and final check shall be
conducted by the supervisor.
c. Proper loading amount is of the LD3 CTNR, therefore loading shall consider
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potential add bag and gate bag.
9.9.5.5 Partial Loading Procedure

a. Partial loading refers to when CGO COMPT is not fully loaded that distribution of
loading the CGO COMPT is required to maintain the center of gravity.
b. B. Locks in the A321 supports ULD both front and back which enables partial
loading in all COMPT.

9.9.6.1 Organization
The B737 COMPT consists of HOLD 1, HOLD 2, HOLD 3 and HOLD 4. The HOLD 1
and HOLD 2 are included in the FWD COMPT and HOLD 3 and HOLD 4 are
included in the AFT COMPT.
9.9.6.2 Loading Method

The loading method is identical to other aircrafts loading procedure.
9.9.6.3 Confirmation Process

Netting shall be executed by the loading operator and final check shall be conducted
by the supervisor.
a. Improper netting causes the expansion of CGO and BAG which prevents the
door from opening, thus tight netting is imperative.
b. The height of B737 is short that passengers can observe the operation site
therefore it requires much attention to all areas. First, carts shall be sanitized and
one shall be inside the cart and the other shall be at the end of the belt
transporting items cautiously. Allow sufficient space when unloading CGO and
Bag from COMPT to create a workable condition on the outside.
9.9.7 B747F, SF Loading Procedure

9.9.7.1 General Order of Loading
a. The general order of loading sequence is FWD COMPT -> MAIN DECK, AFT
COMPT.
FWD COMPT LOADING shall take place first then MAIN DECK, and AFT
COMPT

a. Maximum of 5 PLT (96, 88) can be loaded and shall be loaded in the following
sequence: 23P -> 22P -> 21P ->11P -> 12P ->
b. Maximum of 16 AKE CTNR can be loaded in the following sequence: 25LR ->
24LR -> 23LR -> 22LR ->21LR ->11LR -> 12LR -> 13LR.
c. Rest shall be loaded from the inside of the COMPT and the door side shall be
loaded last.
d. If relocation of positioning is inevitable due to ULD damage, CGO late DLVRY,

a. Maximum of 30 PLT (96, 88) can be loaded and shall be loaded in the following
sequence: A1 -> A2 -> B -> C -> D -> E -> F -> G -> H -> J -> K -> L -> M -> T ->
SR -> SL -> RR -> RL -> PR-> PL
b. The door of the M1 (AMA) CTNR shall face the center.
c. If the CGO center is an overhang then check and verify the other CGOs
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condition.
d. M/D locking shall be executed by the P.D.U. Operator and the Loader operator
e. If the height of the PLT is 118 then position the PLT to have 96 point to face the
wall of A/C.
f. Tilted CGO, O/H CGO principally cannot be loaded.
g. T position max load weight limit is 2040kg, be cautious when loading.
h. PL Position shall consider the Door Actuator range of motion and position the
96 point to face the Door. The left corner cannot exceed 113 and allow at least
1M of space between 96 and 113.

a. Maximum of four PLT (96, 88) loaded, and shall be loaded in the following
sequence: 31P -> 32P -> 41P -> 42P.
b. Maximum of 16 LD3 CTNR (for SF max of 14) can be loaded and shall be loaded
in the following sequence: 31LR -> 32LR -> 33LR -> 41LR -> 42LR -> 44LR ->
(45LR) -> 43LR
c. Loader operation shall execute the locking. If safety hazards are present due to
d. The CTNR door should face the A/C COMPT Door when loading LD6 and LD9
CTNR. The reason is if damages occur on the container that prohibits offload
from the A/C COMPT it makes it impossible to offload material if the door was
faced the opposite.
9.9.7.5 BULK Loading Procedure

9.9.8 B76F Loading Procedure (CGO A/C)

a. The general order of loading sequence is FWD COMPT -> MAIN DECK -> AFT
COMPT -> BULK.
FWD COMPT LOADING shall take place first then MAIN DECK, and AFT
COMPT.

a. Maximum of 4 PLT (96, 88) can be loaded in the following sequence: 22P ->
21P -> 11P -> 12P.
b. Maximum of 8 LD3 or LD4, LD8 CTNR can be loaded and shall comply with the
following loading sequence: 24 -> 23 -> 23 -> 22 -> 21 -> 11 -> 12 -> 13 -> 14
c. Rest shall be loaded from the inside of the COMPT and the door side shall be
loaded last.
d. If relocation of positioning is inevitable due to ULD damage, CGO late DLVRY,

a. The planning of loading on B767F MAIN DECK should consider the possible
changes to the number of ULD that can be loaded depending on the size and its
direction which are facing. One should refer to the 767F Weight & Balance
manual, Loading Manual and Loading Instruction Format for planning.
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b. The loading sequence shall be the following: A1-> B17 -> B15 -> B14 -> B13 ->
B12 -> B 11 -> B10 -> B9 -> B8 -> B7 -> B6 -> B5 -> B4 -> A2 -> B3.
c. When loading 96 PLT following the LONGITUDINAL method or loading PRA PLT,
the position of the restraint has to be moved therefore be cautious.
d. If the CGO center is an overhang then check and verify the other CGOs
condition.
e. M/D locking shall be executed by the P.D.U. Operator and the Loader operator

a. Maximum of 3 PLT (96, 88) can be loaded as follows: 31P -> 32P -> 41P.
However, if 3 PLT and 1 CTNR are mixed, then loading sequence shall be as
follows: 31P -> 32P -> 43 -> 41P.
b. Maximum of 7 LD3 or LD4, LD8 CTNR can be loaded in the following sequence:
31-> 32 -> 33 -> 34 -> 43 -> 42 -> 41.

9.10 Unloading Procedure

9.10.1 Preparation of Ground Handling
a. Loading Supervisor shall brief the ground handling personnel on the operation.
b. Check the days flight spot, type of aircraft, tail number and estimated time of
arrival.
c. Check the loading status by on CPM and UDM
d. Check the Ship to Ship CGO
e. Assess the number of Dolly and Loader necessary for the operation and prepare
them.
f. Assess the number of personnel required for the operation by checking the
amount of loaded items.
9.10.2 Preparation Prior to Commencing the Ground Handling

9.10.2.1 Preparation at the SHIP SIDE
a. Arrive at the SHIP SIDE and check the standard equipment and manpower.
b. Move the dolly and other ground handling equipment that are inside the SPOT
safety line to outside the perimeter while clearing any obstructions.
c. Check dolly, CTNR, and Cart necessary for unloading and if deficient use TUG
CAR.
d. Check the Carousel number which checked baggage will be loaded and inform
the inbound baggage loader.
e. When all preparation has been completed set safety cone around the aircraft.
9.11 Unloading Procedure Per Aircraft Type
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9.11.1 B747 Unloading Procedure

a. Utilize the loader and open the A/C Door (FWD, AFR, M/D).
b. Instruct the loader operator to approach the A/C and instruct the tug car to
standby the dolly.
c. Unloading sequence is the exact opposite of the loading sequence and shall
perform from the door side.
d. Take precaution when unloading bag and CGO from bulk using the belt conveyor.
e. If live pets or SPCL CGO are present in the bulk check its condition and notify
the loading manager and cargo manager of any irregularities.
f. Check the ULD number written on the CPM and check whether the numbers are
accurate or any damages are apparent. Report to ULD manager of any
irregularities
g. Instruct the Ramp agent to have ship to ship CGO to the appropriate spot.
h. Place effort into preventing any accidents, A/C DMG, and IRR.
i. If there are requests for SPCL CGO or Import cargo, prioritize them to be
unloaded first and immediately report to the custom representative.
9.11.2 B767/B777/A330 Unloading Procedure

a. Unloading sequence is the reverse order of the loading sequence.
b. In order to prevent any collision or contacts between the belt conveyor bulk, food
svc car and step car, ensure a spotter is present to provide guidance.
9.11.3 A321/A320 Unloading Procedure

b. In order to prevent any collision or contacts between the belt conveyor bulk, food
svc car and step car, ensure a spotter is present to provide guidance.
9.11.4 B737 Unloading Procedure

b. The general unloading sequence is as follows: BAG -> CGO -> and Rest.
9.11.5 B747F, SF Unloading Procedure

a. Thoroughly check the safety list and unloading agent shall open M/D, lower deck
Cargo door.
b. Instruct the loader operator to approach the aircraft, and instruct the tug car to
standby the dolly. When loader approaches the aircraft, take caution to prevent
any accidental contacts with A/C.
c. Unloading sequence is the reverse order of the loading sequence.
irregularities
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9.11.6 B76F Loading Sequence (CGO A/C)

a. Thoroughly check the safety list and unloading agent shall open M/D, lower deck
Cargo door.
b. Instruct the loader operator to approach the aircraft, and instruct the tug car to
standby the dolly. When loader approaches the aircraft, take caution to prevent
any accidental contacts with A/C.
c. Unloading sequence is the reverse order of the loading sequence.
irregularities
9.12 Final Inspection after Unloading Procedure

a. Check left behind baggage or CGO on ship side, if present, transport them to
appropriate place.
b. When inquiries of missing baggage or CGO are received, check the status and
follow-up on them.
c. Once unloading operation is completed, perform a final check and end the
operation.
The end of section
Est. : 2001.11.10
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Rev.04 : 2010.04.15
10. Fuel Service
ALHM
Chapter 10. Fuel Service

10.1.1 Purpose
This document is intended for providing standard guidelines for safety of aircraft fuel
operations, achieved by providing on-time fuel supply through quality-control & fuel
handling procedures at all locations where our companys aircraft operates.
10.1.2 Application
The appropriate guidelines shall be applicable to all procedures regarding fuelling
purchase that includes; transport of fuel, storage, associated supply facilities and
overall safety & quality control of fuel. Furthermore, it shall be equally applied as a
safety-guidance for offering fuel service to foreign aircrafts.
10.1.3 Definition of Terms

The definition of terms used in this provision is as follows.
a. "Aviation fuel" means JET A-1 that is fuel for jet engines (which includes JET A,
JET A-50.TS-1 which is fuel accustomed by Russia)
b. Into-Plane means that the fuel supplier (Refinery Company) supplies the all
procedure of fueling operation not only with supply, but also transportation,
storage and into-wing service.
c. "Transportation" means delivering fuel by fuel pipes or delivery trucks from each
supply company to the airport storage tank.
d. "Storage" means the overall process of supplying fuel into storage tanks and
inventory & quality control.
e. "Fueling" means overall process of loading the aviation fuel inside the aircraft by
using fueling equipments.
f. "Fueling Facilities" means overall facilities regarding fueling, such as; fueling
tanks, loading & unloading of rack, pumping facilities and hydrant systems.
g. "Fueling Equipment" means in general all vehicles and equipments involved in
fuel transportation, including Refueler & Servicer and any other devices that are
applied under law of fire department.
h. Quality Inspector means the person who has work experience in the field of
aviation fuel and the one that has been acknowledged by the supervised team
i. Fueling Facilities Operator means the corporate body that operates the fueling
facilities in the airport. If the refueling company directly operates the facility, they
can also become the fueling facility operator
j. Visual Check means it is the field test to confirm the acceptability of products
that the fueling operator at the apron tests before and after refueling. To be
acceptable, fuel shall be of the right color and visually clear, bright and free from
solid matters and dissolved water at normal temperature. Samples of visual
check shall be drawn about 1 litre in clean, clear glass jars or visi-jars and
should pass the chemical test
k. Filter Filtration equipment should be installed in refueling equipments and
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10. Fuel Service
refueling facilities to prevent contamination of aviation fuel. Especially for refueling
equipments, Filter/ Separtor(F/S) type and Filter Monitor Type can be installed
upon decision
10.1.4 Responsibility and Authorization

The following information regulates the Responsibility and Authorization of those who
are in accordance with fuel service.
10.1.4.1 General Manager of Business Partnership Team

a. Purchasing of fuel & contracting of fuel service
b. Contracting the utilization of fuel storage & facilities
c. Periodical fuel quality control inspection of local and overseas airport fuel service
d. Constructing & operating the Asiana Aviation Fuel System (AAFS)
e. Establishing procedures for fuel service, amending & distributing the fuel manual
f. Conducting occasional administration and supervision of local airports &
operating certified training courses for fuel operating staff.
10.1.4.2 Overseas Airport Service Administrator (General Manager of Overseas

Airport Service & General Manager of Business Sales
a. Directing of Refuel operation at airport
b. Correcting wrong or inadequate safety procedures and refuel service delays
c. Supporting staff for fuel quality inspection
d. Input of fuel volume in Asiana Aviation Fuel System(for airports without
Maintenance Station Engineer)
10.1.4.3 General Manger of Flight Dispatch Team

Making decision of fuel volume and fuel order
10.1.4.4 Operation Control

Customs declare of remain fuel
10.1.4.5 Dispatcher (including contractor)

a. Delivering fuel order to fueling company, Maintenance engineer and W/B duty
b. Delivering revised fuel order to fueling company, Maintenance engineer and W/B
duty
10.1.4.6 Captain Crew (PIC)

Giving order to and revising of fuel Order
10.1.4.7 Maintenance Engineer (Station, On-board or Contractor)

a. Giving signal to Fuel Agent for starting of refueling
b. Giving fuel order to Fuel Agent and panel SETTING
c. Checking fuel quantity of revised fuel order
d. Signing of ADR
e. Directing refueling process for safety and quality check
f. Input of fuel volume in Asiana Aviation Fuel System (for overseas Maintenance
Station Engineer)
10.1.4.8 Maintenance Quality

Supporting of annual fuel quality inspection
10.1.4.9 Maintenance Training

a. Training of fuel quality control and inspection for overseas Maintenance Station
Engineer
b. Offering technical training for domestic Fuel Agents
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10. Fuel Service
ALHM
10.1.5 Distribution
a. The General Manager of Business Partnership team must request to the fueling
operation company that all requirements shall be abided in accordance to the
regulations set forth in this manual.
b. The General Manager of Business Partnership team needs to distribute the
manual every time it is amended, to the fueling operation company through
contracted vendors.
c. This manual has been posted in the Telepia website and can be accessed
through each branch of airport. Thus, it will not be distributed and can be offered
when in need of hardcopy.
d. When under judgment that it is inappropriate to distribute this manual, it can be
alternated with a different Fuel Manual.
e. The General Manager of Business Partnership team must check periodically
whether the distribution of manual and staff training has been done by the fueling
operation company.
10.2 Aviation Fuel Purchasing Contract

10.2.1 Selecting and Contracting with Aviation Fuel Supplier
10.2.1.1 The Procedure of Local Airport Fuel Purchasing Contract
a. For a stable and continuous supply of fuel, the General Manager of Business
Partnership team must sustain the contract. In main airports, there should be
multiple suppliers for a stable supply and the market share percentage must be
maintained.
b. The airports that need to operate with stock, it can divide the storage contract
from the fuel service contract.
c. For small local airports, it is insufficient to operate stock. Thus, it is
recommended to contract by Into-plane, and if it is thought to be sufficient, the
fuel service can be contracted separately.
d. The General Manager of Business Partnership team must register the supplier in
the Asiana Aviation Fuel System (AAFS) and control all purchasing data by
system.
10.2.1.2 The Procedure of Overseas Airport Fuel Purchasing Contract

a. For overseas airport fuel purchasing, the term of contract needs to be at least 1
year. In order to renew the contract, the person in charge of fuel purchasing in
the Aircraft and Supplies Team needs to openly go out for tender to all potential
suppliers, at least 2 months before the end of contract.
b. The General Manager of Business Partnership team needs to compare the price
of supply and choose the supplier in accordance to quality. However, the quality
check could be omitted in the stage of contracting. Once the supplier is decided,
the person in duty could notify the supplier by e-mail or letter.
c. Once the supplier is decided, the General Manager of Business Partnership
team needs to notify related teams(Flight Operations Engineering, Safety &
Operation Control Support, Flight Dispatch, Airport Services and Contracts,
overseas airport-service stations) for a smooth operation.
d. The person in charge of fuel purchasing needs to register & control the
information and price in the Asiana Aviation Fuel System (AAFS).
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10. Fuel Service
ALHM
10.2.2 The Contract of Fuel Facilities Utilization

a. The General Manager of Business Partnership team must conclude an individual
contract with a fuel facilities operator. However, when the supplier operates by
Into Plane, this step is unnecessary.
b. For almost every supplier in overseas airports, the contract is concluded as Intoplane service. Thus, there is no need for the General Manager of Business
Partnership team to conclude an individual contract. However, for exceptional
cases such as purpose for operating stock or minimizing cost, the General
Manager of Business Partnership team can make an exclusive contract for the
utilization of fuel facilities.
c. For local airports where the fuel service operator operates the fuel facilities, the
contract can be concluded holding the fuel service operator responsible for all
duties such as transportation and stock operation.
10.2.3 The Contract of Fueling Operation

10.2.3.1 The service rage of fuel service operator in local airports
a. For local airports that operate with stock, and for airports that have policy to
decide whether or not to provide fuel service; such as Kwang-ju(KWJ) and
Muan(MWX), they need to close a fuel service contract with the affiliate company
AAS. In this case the service range is as follows:
1) Operating fueling vehicles and providing fuel service
2) Registering and maintaining the fuel volume in fuel system.
3) Issuing Aviation Delivery Receipt for each flight, distribution to related
companies and fuel storage
4) For custom clearance-Electronic Data Interface
5) Maintaining vehicle records and Log Book
6) Fuel operation quality and safety inspection
7) Quality check of Administration Authorities and safety inspections
b. For local airports fueling operators that provide fueling service as well as
operating fuel facilities must perform duties mentioned above as well as duties
that follows
1) Controlling fuel transportation and fuel inbound
2) Controlling fuel storage & maintaining fuel storage tanks
3) Controlling fuel facilities and outbound facilities
4) Controlling fuel stock
c. In local airports that do not provide fueling service as of policy, such as CJJ and
TAE, the contract should be made as Into-plane fuel supply & no other separate
contracts are necessary.
10.2.3.2 Standards of fuel operation process for fuel operators

a. All procedures for fuel operation must abide by the rules mentioned in the
contract between two companies.
b. All procedures must follow not only the rules regulated in the contract, but also
the rules of this manual.
c. Fuel operator must operate in accordance to self-selected manual and the forementioned manual needs to include information about Maintenance engineer of
fuel equipments, quality control and safety of fuel operation. Fuel operator must
periodically precede self-inspection.
d. The General Manager of Business Partnership team needs to appoint a fuel
Est. : 2001.11.10
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10. Fuel Service
inspector and annually check once or more times a year whether the fuel
operation is preceded in accordance to this manual.
e. For airports operating under Into-fuel service, must annually precede quality
inspection once or more times a year.
f. For airports that outsource a part of the fueling operation, it needs to maintain
qualifications and precede inspections so that the outsourcing companies could
follow the rules regulated in this manual.
10.2.3.3 Fuel service for foreign carriers

a. For providing fueling service to foreign carriers, fuel operators must apply the
same standards as when they are operating for our companys aircrafts.
b. Before providing fueling service, fuel operators can precede fuel quality
inspections for foreign carriers. In this case, fuel operators can precede the fuel
quality inspections in substitute to our company.
10.3 Fuel Operation

10.3.1 Calculation of Fuel Quantity & Delivery of Fuel Information
10.3.1.1 Standards of fuel & defuel quantity
a. The standard quantity of fuel or defuel for particular aircraft must follow the
volume-measuring flow meter which is attached to the fuel equipment of fuel
operator. In this process, temperature conversion is not applied.
b. The unit for fuel and defuel is in US gallon. However, for some countries where
Kg or Liter is applied, the unit must be conversed according to certain conversion
factors.
c. Local airports fuel operators must periodically notify the fuel & refuel quantity to
fuel facility operators, so that the fuel facility fee, fuel operation fee and fuel
purchase quantity coincides.
10.3.1.2 Standards of fuel order creation

a. Fuel orders for the particular aircraft must be delivered to Ramp fuel (the quantity
of fuel that is needed for flight operation, which must be offered in Pounds)
b. The fuel order is produced by system when the Flight Dispatch team prepares
flight plans for the particular aircraft.
c. Overseas airports must calculate the fuel quantity for returning, by subtracting
the fuel quantity used during flight operation from the fuel quantity loaded in the
aircraft from departed airport, and give the estimated fuel quantity order to fuel
operator.
d. The final fuel order is decided by Flight Dispatcher or the Captain before takeoff.
e. The Flight Dispatch teams General Manager must provide Maintenance
engineer and fuel operator the fuel order quantity through system or by telex, and
if needed, by telephone.
f. Any changes in fuel order must be notified to Flight Operation staff (Flight
Dispatcher and Airport Service staff included) in the particular airport.
10.3.1.3 Standards for delivering flight information

a. Flight Order must always be delivered through Flight Dispatcher to Maintenance
engineer, fuel operator and also the person in duty of Weight & Balance. The
same applies in the case of any change in fuel quantity. In case of Fight
Dispatchers absence, the staff shall be delivered fuel order from the Captain,
whereas the staff must mandatorily deliver the fuel order to Flight Dispatcher.
The quantity of fuel order made by the Flight Dispatch team shall be shown on
Est. : 2001.11.10
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10. Fuel Service
screen along with flight schedule through AAFS connected to AFOCS, which is
offered by local airports AAFS system, in places where contracts are made for
providing fueling service.
b. The supervisor of fuel operator must comprehend the precise quantity of fuel &
also the flight schedule in order to notify the fueling staff, the overall information;
any aircraft changes, delays, aircraft companys name, registration number, type
of aircraft, name of destination, fuel order, spot number, any other information
concerning flight operation.
c. For overseas airport, the flight schedule and fuel order is displayed on screen of
AAFS. When the Maintenance engineer Station Manager inputs fuel quantity, the
purchasing staff will be able to check the quantity.
d. Maintenance engineer Station Manager should always check whether there are
any difference between amount of fuel quantity on fuel delivery receipt & quantity
delivered by Flight Dispatcher.
e. Maintenance engineer Station Manager should supervise Safety & Quality
Control in the process of fueling and sign the Aviation Delivery Receipt after
checking the quantity. Maintenance engineer Station Manager must also input
the fuel quantity in AAFS.
10.3.1.4 Standards for tankering(loading of round-trip fuel)

a. The General Manager of Business Partnership team must notify Flight Dispatch
team, the weekly price of actual fuel purchasing fee per airport, in order that
Flight Dispatch & Control team could decide upon whether to load round-trip fuel
by of tankering.
b. The General Manager of Business Partnership team must cooperate in order to
achieve cost-saving and for economical operation through tankering.
10.3.1.5 Standards for freezing-point measurement in overseas airport

a. For aviation fuel (JET A-1) that is supplied in the American region, in the step of
planning for flight operation, Flight Dispatcher should request through the
Maintenance engineer Station Manager, for
freezing-point measuring & the
report that is done by fuel operators contracted for freezing-point measurement.
b. The Maintenance engineer Station Manager must provide sampling bottles or
precede sample taking, upon request of service operator.
c. The General Manager of Business Partnership team must find out airports that
need freezing-point measuring, and conclude contracts with operators for
freezing-point measurement and provide information to related teams.
d. The results of freezing-point measurement shall be notified to Captain and Flight
Dispatcher through any available communication network.
10.3.2 Preparation of Fueling Service

10.3.2.1 Safety of fuel vehicle operation
a. Fuel agents must strictly abide by the safety precaution rules regulated by airport
authorities who control lamp when in operation of fueling vehicles.
b. The supervisor of fuel operator must periodically check whether safety training is
offered to fuel agents, regarding operating of fueling vehicles inside lamp
10.3.2.2 Approaching of aircraft

a. When the fueling vehicle is approaching the aircraft, the driver must check
whether the coast is clear and the brake of truck is properly working, before
entering.
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10. Fuel Service
b. The fuel agent must not reverse the vehicle when entering towards the aircraft.
He must approach and park the vehicle so that an urgent get-away is possible
when in case of emergency.
c. In case of reversing the vehicle towards the aircraft, the fuel agent must seek
help from another agent, the Maintenance engineer staff or Security staff when
parking the vehicle. However, it is exceptional in case the equipment has been
converted for one-man operation and the sight is clear.
d. In fueling operation, not any equipment is permitted to be placed near Wing Tip.
Before fueling, fueling agent must maintain an appropriate height so that the
ladder or any other protruded part of equipment shall not damage the bottom of
wing or aircraft itself. Wing deflection may arouse while fueling is underway, or
since the fuel tanks ventilation is done at the wing tip, any explosive substance
may be formed.
e. In case any threats are caused against safety, the agent must seek for help to
the airline companys supervisor.
10.3.2.3 Grounding Connection

a. All grounding & bonding must be done before connecting the fuel hose.
Furthermore, grounding & bonding it must be removed lastly after shutting the
panel and removing the hose.
b. The ground wire must be stout enough to fulfill electric continuity. Fuel agents
must follow instructions below. During fueling service, there is no need for
grounding between the aircraft and earth.
1) Grounding: fueling equipment & ground (earth bar)
2) Bonding: fueling equipment & aircraft (the part appointed for grounding)
c. The grounding of fueling equipment & ground or fueling equipment & aircraft is
mandatory. However, grounding of aircraft & ground is technically unsafe during
fueling. Thus, it should not be preceded.
d. When in absence of earth-bar, grounding must not be done on hydrant pit valve
in substitute to earth-bar, but should be connected from aircraft to fuel vehicle.
e. The connection to aircraft must be done at a place under direction of
Maintenance engineer Station Manager, and avoid places where antenna,
propeller or high power stressed concentration occurs.
f. The bonding of fuel vehicle nozzle & aircraft panel should restrictively be
preceded: only when fueling over wing.
10.3.3 Fueling Procedure

10.3.3.1 Control of fuel panel
a. It is principle that fuel panel on aircraft is controlled by Maintenance engineer
and not the fuel agent. However, the panel control can be permitted in case the
agent has taken special technical training of the specific aircraft.
b. In case the Maintenance engineer prefers to endorse control of fuel panel to the
fuel agent, he can request the related team for special technical training per
aircraft in domestic airports. In case of international airports, the Maintenance
engineer could directly train the agents.
c. In case of providing refueling for foreign carriers, the control of panel shall be
specified in the contract. Otherwise, if there is no other request, it shall be dealt
by the Maintenance engineer of the airline company. In order to control the
foreign carriers panel, separate training for foreign carrier panel control must be
preceded.
Est. : 2001.11.10
10-7
Rev.04 : 2010.04.15
10. Fuel Service
ALHM
10.3.3.2 Safety precautions during fueling

a. The fuel agent must always be a qualified person. While fueling, the vehicle must
be turned on at all times and be parked. However, exception is permitted in
cases when the equipment is remodeled, so that air and electricity could
continuously be supplied while the engine is shut off.
b. The fuel agent must keep close to himself the device (Laynard connection ring)
which shuts off fuel flow in case of emergencies.
c. There must be no obstacles lying around so that the fuel equipment can always
be easily moved. Fuel agent must check to see whether the location of fuel
vehicle gets in the way of emergency escape.
d. The fuel agent must not start fueling before the Maintenance engineer Station
Manager gives signal or word to begin fueling.
e. After fueling, the fuel agent must always hold the Deadman Control in hand and
keep an eye on the fuel panel of fuel vehicle, in order to fuel the precise amount.
f. The fuel agent must not fix the Deadman Control using other equipments but his
hands.
g. The fuel agent must not control the Platform while fueling. He must try to control
the fuel switch on ground as much as possible. Fuel operator should mount the
platform only for purpose of final check-up of hose connection & fuel volume.
10.3.3.3 Water detection during fueling

a. Water detection of Refueller must be preceded before fueling. As for Dispenser,
water detection must be performed after certain amount of fuel (about 200 USG)
has flown. Visual water detection must be performed after fueling (just for
Refuellers)
b. Chemical detector (presently SHELL Water Detector is used) should be used for
water detection.
c. It is principle that fuel agent should perform water detection for all flights.
However, for Refuellers, water detection, visual check and sampling must be
performed as of mandatory: before beginning of days work, before beginning
first fuel service, before first fueling service after a heavy snow or rainfall.
d. In case of rainfall, it can be alternated by visual check of Visual Type AutoSampler.
e. For Refullers, once after emptying the pipe and refilling or after changing of filter,
the sample must be extracted from the backside of filter for visual check and
moisture check. During these checks, when water is detected or the color is
inappropriate, the reason must be identified by sampling the fuel one more time.
f. When being proved as unsuitable, fueling must not be resumed until passing the
second testing. However, for dispenser that uses Hydrant facility, the fuel check
needs to be done during fueling and there is no need to stop the fueling before
any problems are detected.
g. The fueling agent must record on the Aviation Delivery Receipt that the test
results are clear. The Maintenance engineer Station Manager must control &
inspect whether the fuel agent is preceding the water detection check.
h. The Maintenance engineer must check the results of fuel sampling and can
request to suspend fuel supply once the fuel is proven to be unqualified by visual
check.
i. When suspicion arouses regarding quality of fuel, the Maintenance engineer can
immediately send the samples to the General Manager of Business Partnership
team to be tested by authorized experts.
Est. : 2001.11.10
10-8
Rev.05 : 2011.05.02
10. Fuel Service
ALHM
10.3.3.4 Checklist for maintenance engineer during fueling

a. Maintenance engineer must check the remaining fuel by opening the gauge and
checking the dashboard. He must order fuel according to the volume received by
Captain. After fueling is finished, the Maintenance engineer must compare the
volume of order with actual volume of fuel, by weight.
b. Maintenance engineer needs to check whether the Non-smoking sign or
Danger sign is in place. He must also check whether the sign that notifies
fueling job in process is onboard the equipment.
c. Maintenance engineer must check whether the placement of fuel equipment gets
in the way of emergency or fire-fighting vehicles. Maintenance engineer must
control that the Oxygen System which is to be loaded on aircraft, must not be
refilled during the process of fueling
d. Maintenance engineer needs to notify the surrounding working crew that
refueling is underway and that all ground handling vehicles should not be parked
under aircraft wing or be operated.
10.3.3.5 Sample check by maintenance engineer

a. When having suspicion about quality of fuel (when too much foreign substance
or moisture is visually detected) the Maintenance engineer is able to request the
fueling agent for fuel sampling.
b. Fueling agent must extract 2 bottles (1 litre) of fuel as sample from rear of filter
and submit one bottle to Maintenance engineer and keep storage the other.
c. Fuel agent must label an adequate tag on extracted samples. The tag must be
labeled with information regarding place of sampling, sampling date, name of
product, route of aircraft delivery, fuel quantity, aircraft registration number,
vehicle number, persons name of sample extraction. For the sample that is
stored by fueling agent, sample must go through certain tests. The results are to
be recorded and kept as mandatory, until the particular flights operation is
suspended.
d. Maintenance engineer can request suspending of fuel supply in case any fuel
disqualification is detected by visual check. When any suspicion arouses
regarding fuel quality, it can be sent to Aircraft Purchase and Supplies team for
professional checking.
10.3.3.6 Post-measures of fueling

a. When fuel amount reaches the requirement of the Airline Company, the fueling
agent must stop fueling and show the quantity to Captain or Maintenance
engineer. The Aviation Delivery Receipt needs to be sign by either Captain or
Maintenance engineer.
b. Maintenance engineer must check whether the required quantity is fulfilled,
converting the actual fuel amount by density, before signing the Aviation Delivery
Receipt.
c. The Captain can sign the Aviation Delivery Receipt instead of Maintenance
engineer. Additional fueling could be done upon request of Maintenance engineer
or Captain. In such cases, the reason must be input in the Asiana Aviation
Fueling System.
d. In case of fuel equipment leakage, emergency tools such as oil absorbent must
be placed inside aircraft.
e. After fueling is finished and the nozzle is taken off, Maintenance engineer should
check the condition of Adapter and be ready to take measures in case any
problems occur.
Est. : 2001.11.10
10-9
Rev.04 : 2010.04.15
10. Fuel Service
ALHM
10.3.4 Fuel Operation Safety Procedures

10.3.4.1 Standards for handling aviation fuel
a. For cases when Fuel Operator is in charge of fuel transportation in domestic
airports (including direct transportation or requesting to consignment companies
for overland-transportation), thorough safety inspection is needed for regular
operation of fuel equipment.
b. When loading fuel at Refinery Companys terminal, Facility Operator or
transportation duty of Fuel Operator must visually check the written quantity and
the quality of fuel. Also, he must abide by the Refinery Companys storage safety
regulations.
c. Traffic safety regulations must be followed during overland-transportation.
Without exceptional reasons, all transportation must be done by appointed routes
of each Refinery Company and airport.
10.3.4.2 Non-smoking regulations

a. Smoking is strictly forbidden to all fuel agents. Fuel agents must not possess any
lighting matches or disposable lighter.
b. In case any passenger is onboard during fueling or defueling, a Flight Attendant
must remain in aircraft and fueling or defueling must not begin before the nonsmoking rules are abided.
c. Smoking is prohibited within 50 feet of fueling vehicles.
d. Any flammable equipment such as welding machines used for Maintenance
engineer, must not be in use during fueling or defueling.
10.3.4.3 Fueling during passengers boarding and de-boarding

a. Fueling agents must not operate fueling during boarding and de-boarding of
passengers. In order to abide by this rule, fueling agents must always follow the
fuel starting signal of Maintenance engineer.
b. Fueling during boarding and de-boarding of passengers should be decided by
Flight Attendants. However, fueling could be preceded under allowance of the
particular airport authority.
c. Upon decision to start fueling, Flight Attendant should require Airport Service
staff to seek permission from district authorization. Airport Service staff must
request for cooperation, over the phone, with the Airport Authority or Airport Firefighting Department.
d. For fueling during passengers boarding and de-boarding, further safety methods
should be preceded as follows;
1) Tele-communication methods should exist between fuel agent, Maintenance
engineer and Flight Attendants.
2) Cabin Manger must notify the passengers of fueling and make sure passengers
may remain seated. Passengers who want to de-board should be permitted. In
case passenger is unable to move by him/herself, Cabin Manager must notify
passengers seat number to Airport Fire Fighting Department.
3) Cabin Manager must make in-flight announcements regarding prohibition of
smoking and using any electric equipments that are able to lit fire. Nonsmoking and Emergency exit signs should be turned on and Fasten Seat
Belt sign, off.
4) Cabin Manager should at least open 1 or more exit door and get rid of any
obstacles blocking the way of emergency exit door. Trained Flight Attendants
should be on standby at emergency exits. Also, the pathway should be open for
Est. : 2001.11.10
10-10
Rev.04 : 2010.04.15
ALHM
10. Fuel Service
stretcher to pass by and Airport Fire Fighting Department should be notified.
5) Cabin Manager should leave as many cabin lights on as possible, and in case
any evaporated vapor is suspected, he must cooperate with Maintenance
engineer to stop fueling.
6) The director of refueling must adhere the ladder for aboard/de-board of aircraft
at both sides of exit and make sure that all refueling must be suspended that
the exit slide could be unfolded properly.
7) Maintenance engineer should check whether the fire extinguisher is located at
a place that is easy to use and enough fire extinguishers are supplied.
e. In case of boarding passengers during fueling, passengers must on-board the
opposite side of vapor coming through the aircraft.
f. In case of Incheon airport, Airport Authorities must direct refueling process at the
grounds of fueling while passengers are boarding the aircraft. Fire fighting
department must be contacted, so that immediate dispatch of fire fighting trucks
is made possible in case of emergency. For other airports, all process shall be
abided according to the regulations of the airports.
g. Fueling agent must start fueling only after given signal by the Maintenance
engineer.
10.3.4.4 Actions for Fuel spillage and fire

a. When fuel spillage is detected, fuel agent must stop fueling. For small quantity of
fuel spillage, the fuel can be removed by fuel absorbent kept in fueling vehicles.
However, for mass quantity of fuel spill, fuel agent must contact the Fire Fighting
Department and Airport Authorities in order to minimize the danger.
b. When needed, fuel agent must disengage all fueling equipments and consider
about moving the aircraft. However, he must consider whether this kind of safety
measure may arouse more danger or not before proceeding.
c. When fire arises during fueling, all refueling must be suspended and fueling
facilities must be shut down by using emergency shut-off controllers. For Hydrant
facilities, Lanyard wire must be pulled, so that the connection between fuel
facility and fuel vehicle is shut-off.
d. When fire arises, fire agents should use fire extinguisher to control fire at earlier
stage and notify the Fire fighting department. The connection between fuel facility
and fuel vehicle must be shut-off, and also connection with aircraft must be
removed.
10.3.5 Defueling
10.3.5.1 Purpose of defueling & responsibility
a. Maintenance engineer could order adjusting the fuel quantity after fueling is
finished, when in purpose of aircraft weight balance. In such cases, responsibility
is not held by the Fuel Operator, when delay occurs due to defueling.
b. In order for taking out vast amount of fuel, in order to repair aircraft parts that are
related to fuel, defueling should be done under supervision of Maintenance
engineer.
c. Defueling is preceded under order of Maintenance engineer upon decision of
Captain or Flight Dispatcher.
10.3.6 Fueling Quality Inspection

10.3.6.1 Procedure of fuel quality inspection
a. Fuel Quality Inspection is done under supervision of the General Manager of
Est. : 2001.11.10
10-11
Rev.04 : 2010.04.15
ALHM
10. Fuel Service
Business Partnership team. In certain cases, the General Manager of Business
Partnership team can request of substitute inspection to related teams.
b. Other factors related to annual quality tests, such as quality test of Fuel
Operators or Facility Operators, should abide by rules regulated in PMB 201
Aviation Fuel Quality Procedures.
10.3.6.2 Methods for quality inspection

Quality Inspections for Fuel Operators or Facility Operators should be done following
rules regulated in checklist attached to Fuel Safety and Quality Procedures.
10.4 Training
10.4.1 Training Fueling Agents at Domestic Airports
10.4.1.1 General factors for training fueling agents at domestic airport
a. Fuel operators should comprehend the needs for training, regarding training of
Fueling agents, Quality Inspectors, and Maintenance engineer Technician.
b. Fuel operators should provide opportunities for training and maintaining
qualification in order to precede fuel inspection.
c. For fueling agents who are new to the job, Fuel Operators must develop training
materials for newcomers to study, and after certain period of training, the new
fueling agents shall be qualified.
d. Upon request of Fuel Operators, the General Manager of Aircraft & Supplies
purchasing team should open a training course for professional training of fueling
agents. However, this is limited to panel controlling only and certification of
fueling is exceptional.
10.4.1.2 Periodical training of domestic fuel operators

a. Fuel Operators must precede training to all fueling agents, regarding quality and
safety under self set-up training programs.
b. Training programs on safety, quality, environment and technical factors regarding
fueling must be preceded through classroom courses or circulated handout
notices.
c. All fuel agents must complete lamp safety training, under the regulation of Airport
Authority Regulation, and maintain qualification to operate vehicles inside airport
lamp area. Furthermore, all fuel agents must mandatorily achieve annual lamp
safety training and additional reminder training.
10.4.1.3 Qualification program for domestic fuel agents

a. Fuel agents must achieve 1 day or more of theory training OR more than 1
month of field training under the training program provided by the Fuel Operator.
b. Fuel Operator must authorize fuel agents with qualification and be responsible
for management of fuel agents qualifications.
c. Fuel operator must be aware of how the training sessions are annually preceded,
setup training courses and maintain records.
10.4.2 Training Fuel Agents at Overseas Airports

10.4.2.1 Training fuel agents at overseas airports
a. For airports that want to delegate authority for controlling panels to fuel agents,
they must request for special technical training per aircraft. In case of domestic
airports, training shall be referred to local team. For Overseas airport, the training
Est. : 2001.11.10
10-12
Rev.05 : 2011.05.02
ALHM
10. Fuel Service
shall be done by Fuel Operation Company under supervision of Overseas Airport
Service Administrator.
b. The General Manager of Business Partnership team must cooperate in providing
Overseas Airport Service Administrator and Maintenance engineer, the Fuel
Manuals copies for each aircraft in order that training could be done.
c. Fuel Manual Training for panel control should be done by Overseas Airport
Service Administrator. The results should be signed on training record book and kept.
d. When panel control authority has not been delegated, The General Manager of
Business Partnership team must distribute Fuel Manuals to Fuel Suppliers and
request training of fuel agents to Overseas Airport Service Administrator.
e. The Overseas Airport Service Administrator must receive from Fuel Operator
Company, the results for Fuel Manual training.
10.5 Emergency Fueling and Disaster Management

10.5.1 Emergency Fueling
10.5.1.1 Maintaining emergency contracts in domestic military airports
a. In order for emergency fueling in airports without civilian facilities, the General
Manager of Business Partnership team must conclude a Bilateral Fuel Supply
Contract with Ministry of National Defense and shall be able to receive fuel
supply, fuel Maintenance engineer and fuel operation from the Military.
b. In Military airports, the General Manager of Aircraft & Supplies purchasing team
must be able to receive by Military, not only emergency landing fueling, but also
fueling for special flight operation and foreign carriers.
c. In Military airports, the General Manager of Business Partnership team must
arrange so that the Military carriers are able to receive fueling service in
Overseas Airports upon request, under the same condition as our companys
flights.
10.5.1.2 Maintaining emergency contracts in overseas airports

a. The General Manager of Business Partnership team must maintain fueling
contracts for airports that are assumed for diversion.
b. The General Manager of Business Partnership team must achieve contracts with
Overseas Fuel Suppliers to issue Fuel Carnet Cards, and maintain renewal of
card.
c. The General Manager of Business Partnership team must provide all related
teams with Fuel Carnet Cards, to be supplied to all aircrafts by REG number,
which shall be kept at cockpit.
d. The General Manager of Business Partnership team must request for issuing of
new card when in case of aircraft delivery. In case of redelivery, the cards must
be turned in.
10.5.2 Measures for Post-accident Matters

a. In cases of safety accidents occurred during fueling, the General Manager of
Business Partnership team must be immediately informed within 24 hours by
Fuel Operator.
b. For swift and precise accident handling, a scenario must be set up for each
disaster that may possibly occur (loss of property, human injuries, equipment
break down etc) and measures to handle accidents should be set up.
Est. : 2001.11.10
10-13
Rev.05 : 2011.05.02
ALHM
10. Fuel Service
c. When the General Manager of Business Partnership team is reported of an
accident, he must immediately report to Senior Executive and notify the Safety
Management Team, the summary of the accident (time & place of occurrence,
information regarding accident, actions taken and results).
d. For accidents that occur with foreign carriers, the General Manager of Business
Partnership team must quickly notify the customer carrier.
e. Within 2 days of accident occurrence, the General Manager of Business
Partnership team must be formally reported the case of accident and follow up
the post-measures of accident handling. When necessary, the General Manager
of Business Partnership team must precede separate accident investigation.
f. The General Manager of Business Partnership team must notify the Fuel
Operator to establish measures to prevent further accidents.
g. Fuel Operators must keep the records of accidents for at least 3 years.
10.6 Miscellaneous
10.6.1 Related Regulations
a. IATA JIG & AFQRJOS Checklist (the Newest Edition)
b. IATA Guidance material on standard into-plane fuelling procedure
c. PMA 505 Fuel purchase & fuelling contract management manual
d. PMB 201 Fuel Safety & Quality Control procedure
e. PMC102 Fuel Manual
f. Aviation Act and Aviation Enforcement Act, Aviation Act and Aviation Enforcement
Regulation
g. Fire Services Act and Fire Services Enforcement Act, Fire Services Enforcement
Regulation
h. NFPA 407 Aircraft fuelling
10.6.2 Additional Provisions

a. This manual is the higher standard than Fuel Safety Control Manual (PPA 504)
and serves as the MASTER FUEL MANUAL of our company.
b. The other standard for the company is as follows, and this standard shall be
revised upon the agreement of related teams including the General manger of
Business Partnership team.
1) FOM
2) Maintenance Manual
3) Cabin Crew Work Manual
The end of section
Est. : 2001.11.10
10-14
Rev.05 : 2011.05.02
11. De/Anti-icing Procedures
ALHM
Chapter 11. De/Anti-icing Procedures
11.1 Purpose and Synopsis

The purpose of this chapter is to establish the standards for managing the De/AntiIcing procedures and handling the De/Anti-Icing operations to prevent aircrafts from
accumulating snow, frost, ice on the surface.
De/anti-icing procedures are to fulfill the safe flight operations under the snow
weather condition.
11.2 Applications
The De/Anti-Icing Procedures of this chapter shall be applied to the all teams
(hereafter referred to as the team) and branches related to flight operation directly.
If the De/Anti-icing operations are performed by consignment airport services in the
foreign countries, The Procedures must be complied with the appropriate contract.
11.3.1 The general manager of OCC
The general manager of OCC manages the De/Anti-Icing Procedures and handles
Enactments, Revisions of De/Anti-Icing Procedures.
All of these De/Anti-Icing Procedures are required by De/Anti-Icing Programs of
ICAO and Aviation Law.
11.3.2 Responsibility of Department concerned

Team of each department (company and ground service agency) concerned in
De/Anti-Icing Procedures shall observe all De/Anti-icing Procedures of this chapter.
11.4 Requirements of De/Anti-icing Procedures

a. The responsibilities of the duties of departments concerned for the safe flight
operations when De/Anti-Icing Procedures are performed.
b. The effective way to implement De/Anti-icing Procedures under snow weather
condition like snow, ice, frost.
c. The Procedures of Hold-over time extension or reduction according to weather
condition change.
The Education requirements of De/Anti-icing operations.
11.5 De/Anti-icing Procedures

The detailed requirements and procedures about De/Anti-Icing must be followed by
Est. : 2001.11.10
11-1
Rev.04 : 2010.04.15
ALHM
11. De/Anti-icing Procedures
FOM Chapter 6. Weather defined De/Anti-Icing Procedures.
If team of each department or branch concerned in De/Anti-Icing Procedures specify
the manual of De/Anti-Icing Procedures, they must be based on FOM and also not
different from FOM.
The end of section
Est. : 2001.11.10
11-2
Rev.04 : 2010.04.15
ALHM
12. Ground Handling Training Program
Chapter 12. Ground Handling Training Program

12.1 Purpose
This chapter states the training requirements in ICAO Ground Handling Training
Program. It also has the each Divisions/Teams training management standards and
training items that shall be included by training course by the duty or task.
Each Division/Team shall establish and operate the training management procedures
to satisfy the Ground Handling Training Program requirements in this chapter. If the
training management service is provided by the contractor, each Division/Team shall
access or confirm the contractors training program meet the requirements of Ground
Handling Training Program.
12.2 Application
Each Division/Team related to Ground Handling operations shall apply this Ground
Handling Training Program.
12.3 Manual Amendment

The General Manager of the Safety Management Team is responsible for and has
authority over the enactment and amendment of this Chapter 12. Ground Handling
Training Program. The General Manager of the Safety Management Team shall
review the latest changes of international training requirements periodically and
ensure that the Ground Handling Training Program remains relevant and appropriate
under the changes.
12.4 Authority and Responsibilities of Ground Handling Division/Team

Each Division/Team which performs Ground Handling works shall establish and
manage the detailed training management procedures for performing the jobs.
Each Division/Teams training management procedures shall reflect the Chapter 12
Ground Handling Training Program requirements.
12.5 Authority and Responsibilities of Ground handling personnel

A person who performs Ground Handling works shall have initial training before start
working. The person who had the initial training shall have the recurrent training
periodically.
12.6 Training Management Standards

Each Division/Teams training management procedures shall provide standards and
methods of the initial training management procedures and recurrent training
management procedures. The procedures shall include contents, terms, training
methods, instructors/evaluators requirements, training materials, and training records
management separately.
Est. : 2001.11.10
12-1
Rev.04 : 2010.04.15
ALHM
12.6.1 Training Contents

The contents shall include and not limited to job related law, procedures, job
knowledge, computer systems, facilities and equipment operation methods.
12.6.2 Training terms

Training terms shall be decided following the job characters and to make the trainees
can work independently after the training
Generally, the recurrent training shall be implemented within three years intervals,
Dangerous goods handling recurrent training shall be implemented within two years
intervals.
12.6.3 Training method statement

Training methods are concentration education, E-learning,
training/practice, and mixed following the training contents.
on
the
job
12.6.4 Evaluation criteria

Evaluation shall be objective. Evaluation shall assess overall of training contents.
The way of evaluation includes and not limited to written test, oral test, practice. Test
criteria shall be specified. Evaluation could be omitted in educations of motivation or
improving morale education, safety and occupational safety.
12.6.5 Instructor and evaluator requirements

Each training courses of instructor and evaluators qualification are required.
12.6.6 Training material management

Textbooks or training material for education/training are selected with verification.
The establishment, revision, and management procedures for textbooks and training
material shall be implemented.
12.6.7 Data management of training and qualification

Education/training supervising team shall have the management procedure of
training and qualification records and data.
The procedure shall include the recovery procedure on damaged or lost records and
data.
12.7 Dangerous goods training

Dangerous goods training shall satisfy the requirements of company Dangerous
goods manual. (KSA753)
When ground Handling is managed by contracting company, it is required that;
a. Before agreement, contracting team shall confirm that Contractors training
program is operated in accordance with the state law and IATA requirement.
b. Contracting team or delegated team shall establish the procedures of periodical
verification on the conformity of contractors dangerous goods training programs
operation.
Est. : 2001.11.10
12-2
Rev.04 : 2010.04.15
ALHM
12.8 Airside Safety Training Program

Each division/department which is working on Airside shall operate the Airside Safety
Training Program.
Each personnel who are working on Airside shall receive Airside Safety education
and training.
Airside Safety Training Program shall, as a minimum, be in accordance with
specification in table below.
Airside Safety Training Specifications
Functional Groups
For the purpose of determining the applicability of airside safety training subject areas, ground
handling personnel are grouped according to operational function as follows. Note 1
Function 1: Personnel whose duties require access to airside areas.
Function 2: Personnel whose duties require operation of basic GSE (e.g., tractors, belt loaders).
Function 3: Personnel whose duties require: (1) operation of specialized equipment (e.g., aircraft
movement units, container/pallet loaders, de-icing vehicles, catering vehicles), (2)
exercise of control during aircraft movement operations, or (3) performance of lead
responsibility over other personnel.
Function 4: Personnel in first level management, to include supervisors having responsibility for (1)
directing staff and/or equipment resources, or (2) controlling an operational activity.
Function 5: Personnel in station management having responsibility for resource issues, health and
safety, incident management and budgetary control.
Note 1: Functional definitions may be varied as determined by local requirements or considerations
Training Subject Areas

Airside safety training shall address, according to assigned operational function(s).
1.1.1 Safety Philosophy
a) Company safety policy and programme All Functions
b) Employer/employee responsibilities All Functions
1.1.2 Safety Regulations
a) International aviation regulations All Functions
b) State aviation regulations All Functions
c) Airport airside regulations All Functions
d) Safe working and operating practices All Functions
1.1.3 Hazards Note 2
a) Vehicle movements All Functions
b) Pedestrian movements All Functions
c) Aircraft movements All Functions
d) Jet engines All Functions
e) Propeller-driven aircraft and helicopters All Functions
f) Aircraft antennae and other protrusions All Functions
g) GSE Functions 2-5
h) Aircraft fuelling and fuel spills All Functions
i) Adverse and seasonal weather conditions All Functions
j) Night operations All Functions
k) Working at height All Functions
l) Slips, trips and falls All Functions
m) Noise All Functions
n) Manual handling All Functions
Note 2: Subject areas a) through n) are applicable to personnel as appropriate to specific function and types of operations
conducted.
1.1.4 Human Factors

a) Motivation and attitude All Functions
b) Human behavior Functions 4, 5
c) Communication skills All Functions
d) Stress All Functions
e) Ergonomics All Functions
f) Effects of psychoactive substances (drugs and alcohol) All Functions
g) Fatigue All Functions
Est. : 2001.11.10
12-3
Rev.04 : 2010.04.15
ALHM
h) Time pressure All Functions

i) Peer management pressure All Functions
j) Situational awareness All Functions
k) Teamwork All Functions
1.1.5 Airside Markings and Signage All Functions
1.1.6 Emergency Situations Note 3
a) Reporting All Functions
b) Injuries All Functions
c) Security threats All Functions
d) Spillage All Functions
e) Alarms and emergency stops All Functions
f) Fuel shut-offs All Functions
g) Ground-to-flight deck emergency hand signals All Functions
h) Fire All Functions
i) Severe weather All Functions
j) Aircraft stand emergency procedures All Functions
Note 3: Subject areas a) through j) are applicable to personnel as appropriate to specific function and types of operations
conducted.
1.1.7 FOD prevention All Functions

1.1.8 Personal protection Note 4
a) Personal protective equipment All Functions
b) Occupational health and safety All Functions
c) Musculoskeletal injury prevention All Functions
d) Weather exposure All Functions
Note 4: Subject areas a) through d) are applicable to personnel as appropriate to specific function and types of operations
conducted.
1.1.9 Accidents, Incidents, Near Misses Note 5

a) Personnel injuries All Functions
b) Damage to aircraft, GSE, facilities All Functions
c) Reporting All Functions
d) Investigation Functions 4, 5
e) Prevention All Functions
f) Cost of accidents, incidents All Functions
g) Risk assessment All Functions
Note 5: Subject areas a) through g) are applicable to personnel as appropriate to specific function and types of operations
conducted.
1.1.10 Airside Safety Supervision

a) Creating an open reporting culture Functions 4, 5
b) Performance monitoring Functions 4, 5
c) Coordination of airside activities Functions 4, 5
d) Workload management Functions 4, 5
e) Decision making Functions 4, 5
f) Planning Functions 4, 5
12.9 Airside Driver Training Program

Personnel who are driving car or equipment in Airside shall receive training and
certification of driving that is regulated from the state or airport authority. If state or
airport authority entrusted the Airside Driver Training Program to the company, the
company shall have its Airside Driver Training Program required by state or airport
authority.
12.10 GSE Operations Training Program

Each division/department which is operating GSE shall have GSE operations training
program. Each of equipment shall have training, evaluation, and qualification
program in GSE operations training program.
Est. : 2001.11.10
12-4
Rev.04 : 2010.04.15
ALHM
Only the qualified personnel shall operate GSE.
12.11 Load Control Training Program

Each division/department which is performing Load Control shall have the Load
Control Training Program.
Only the qualified personnel for Load Control shall perform Load Control work.
Load Control Training Program shall, as a minimum, be in accordance with
Load Control Functional Training Specifications
Training for personnel with duties and/or responsibilities in operational load control functions shall
address the following operational subject areas, as applicable to assigned function(s):
i) General weight and balance proficiency and awareness:
a) terminology, definitions of terms, operational codes, abbreviations;
b) aircraft balance principles, consequences of improper aircraft loading.
ii) Aircraft structural load limitations:
a) linear (running load) limitation, area limitation (spreader floors);
b) limitation per compartment/section/ULD position;
c) momocoque (combined) limitation, cumulative limitation;
d) missing restraints limitation.
iii) Unit load devices (ULD):
a) IATA identification codes;
b) gross weight limitations, hold restraint requirements;
c) container/pallets build-up and tie-down limitations/rules;
d) tagging.
iv) Bulk hold loading:
a) load spreading rules;
b) load restraint rules: nets, tie-down, volume restraint.
v) Load Sheet:
a) computation, issuance, checking (electronic and manual modes);
b) last minute change procedures.
vi) Balance tables/charts:
a) computation, issuance, checking (all conventional methods).
vii) Loading Instruction/Report (LIR):
a) designation and numbering of aircraft holds;
b) issuance and checking (electronic and manual modes).
viii) Loading messages:
a) reading and sending standard loading messages.
12.12 Passenger Handling Training Program

Each division/department which is performing Passenger Handling shall have the
Passenger Handling Training Program.
Only the qualified personnel for Passenger Handling shall perform Passenger
Handling work.
Passenger Handling Training Program shall, as a minimum, be in accordance with
Passenger Handling Functional Training Specifications
Est. : 2001.11.10
12-5
Rev.04 : 2010.04.15
ALHM
Training for personnel with duties and/or responsibilities in operational passenger handling functions
shall address the following subject areas, as applicable operational function(s):
i) Passenger check-in policies and procedures
ii) Baggage check-in policies and procedures
iii) Manual check-in procedures
iv) Cabin seating considerations, to include exit row, special passengers
v) Passenger boarding policies and procedures
vi) Cabin access door operation, if applicable, in accordance with provisions in HDL 2.3
vii) Boarding bridge operation, if applicable, in accordance with provisions in HDL 2.4
viii) Dangerous goods regulations, considerations and procedures
ix) Security regulations, considerations and procedures
x) Load control consequences, coordination and procedures
xi) Handling and boarding of weapons and authorized persons carrying weapons
xii) Passengers requiring special handling
xiii) Communication procedures (customer airlines, load control, authorities, others)
xiv) Data protection and security
xv) Document protection and security
xvi) Abnormal and emergency procedures (fire, dangerous goods, security, other)
xvii) Health and safety
xviii) Emergency response procedures
12.13 Baggage Handling Training Program

Each division/department which is performing Baggage Handling shall have the
Baggage Handling Training Program.
Only the qualified personnel for Baggage Handling shall perform Baggage Handling
work.
Baggage Handling Training Program shall, as a minimum, be in accordance with
Baggage Handling Functional Training Specifications
Training for personnel with duties and/or responsibilities in operational baggage handling functions
shall address the following subject areas, as applicable operational function(s):
i) Baggage handling procedures (identification, sorting, loading in ULDs)
ii) Manual baggage handling procedures
iii) ULDs (designation codes, inspecting, loading, tagging, removal from service)
iv) Dangerous goods (regulations, considerations, procedures)
v) Security (regulations, considerations, procedures)
vi) Load control (consequences, coordination, procedures)
vii) Communication procedures (customer airlines, load control, authorities, others)
viii) Data protection and security
ix) Document protection and security
x) Abnormal and emergency procedures (fire, dangerous goods, security, other)
xi) Health and Safety
xii) Emergency response procedures
12.14 Aircraft Handling and Loading Training Program

Each division/department which is performing Aircraft Handling and Loading shall
have the Aircraft Handling and Loading Training Program.
Aircraft Handling and Loading works include,
a. General loader
b. Loading supervisor
c. Aircraft servicing (water, toilet)
d. Passenger boarding equipment operator
Est. : 2001.11.10
12-6
Rev.04 : 2010.04.15
ALHM
e. Aircraft loading equipment operator

f. Ground support equipment operator (GPU, ASU, ACU)
g. Aircraft chocking
h. Aircraft ground movement assistance
i. Catering servicing and vehicle operator
j. De-/anti-icing servicing and vehicle/equipment operator
Only the qualified personnel for Aircraft Handling and Loading shall perform Aircraft
Handling and Loading work.
Aircraft Handling and Loading Training Program shall, as a minimum, be in
accordance with specification in table below.
Aircraft Handling and Loading Functional Training Specifications
Training for personnel with aircraft handling duties and/or responsibilities shall address the following
subject areas, as appropriate to assigned operational function(s):
i) Irregularity/incident/accident reporting procedures
ii) Manual handling of load
iii) Safety during aircraft fuelling
iv) Principles of aircraft loading
v) Handling of loads that require special attention
vi) Loading incompatibilities
vii) Handling of ULDs
viii) Operation of aircraft loading systems/securing of ULDs
ix) Identification/consequences of malfunctions of in-plane loading systems
x) Consequences of load damage and spillage
xi) Positioning and operation of loading and servicing equipment
xii) Load notification to pilot-in-command
xiii) Passenger embarkation/disembarkation procedures
xiv) Standards of aircraft cleaning, lavatory and potable water servicing
xv) Aircraft movement operations
Aircraft Loading Supervisor Training Specifications

Training for personnel assigned to supervise aircraft loading operations for the Operator shall address
the following subject areas:
i) General weight and balance proficiency and awareness:
a) terminology, operational codes, abbreviations;
b) aircraft balance principles, consequences of improper aircraft loading.
ii) Aircraft structural load limitations:
a) basic knowledge of containerised holds resistance (relationship between missing or damaged
restraints and ULD gross weight limitations);
b) area limitation (spreader floors);
c) limitation per compartment/section/ULD position;
d) momocoque (combined) limitation;
e) cumulative limitation;
f) missing restraints limitation.
iii) Unit load devices (ULDs):
a) tie-down limitations and rules;
b) rejection criteria for damaged ULD and tie-down accessories;
c) tagging.
iv) Bulk hold loading:
a) physical loading rules concerning baggage, cargo and mail;
b) tie-down and spreader floor procedures;
c) utilisation of nets.
v) Loading Instructions/Report (LIR):
a) designation and numbering of aircraft holds;
b) utilisation of the LIR document.
vi) Loading messages:
a) reading standard loading messages for off-loading of holds.
vii) Dangerous goods:
Est. : 2001.11.10
12-7
Rev.04 : 2010.04.15
ALHM
a) cargo IMP codes;

c) ULD and parcels labelling and marking;
d) loading compatibilities;
e) onboard accessibility;
f) rejection criteria;
g) emergency procedures.
viii) Other special loads (e.g., perishables, EAT AVI WET OBX, LHO):
a) cargo IMP codes;
b) marking and labelling;
c) loading compatibilities.
ix) Positioning and operations of loading equipment:
a) areas of aircraft susceptible to damage by ground support equipment;
b) recording and reporting of damage to aircraft caused by ground support equipment.
x) Operation of aircraft loading systems:
a) opening and closing of aircraft hold doors;
b) In-plane loading systems;
c) ULD automated and hand-operated restraints;
d) Operators hold configurations and layouts.
12.15 Aircraft Door Operation Training Program

Each division/department which is performing Aircraft Door Operation shall have the
Aircraft Door Operation Training Program.
Aircraft Door Operation works include Entry Door, Service Door, and Cargo Door
operations.
Aircraft Door Operation Training Program shall have practice and evaluation of each
aircraft type.
Only the qualified personnel for Aircraft Door Operation shall perform Aircraft Door
Operation work.
12.16 Aircraft Ground Movement Training Program

Each division/department which is performing Aircraft Ground Movement shall have
the Aircraft Ground Movement Training Program.
Aircraft ground movement works include,
a. Aircraft ground movement supervisor;
b. Pushback or towing tractor operator;
c. Personnel that provide aircraft ground movement assistance;
d. Personnel that perform aircraft marshalling;
Only the qualified personnel for Aircraft Ground Movement shall perform Aircraft
Ground Movement work.
Aircraft Ground Movement Training Program shall, as a minimum, be in accordance
with specification in table below.
Aircraft Ground Movement Functional Training Specifications
Training for personnel with assigned duties and/or responsibilities in aircraft ground movement
operations shall address the following subject areas, as applicable to assigned operational
function(s):
i) Aircraft ground movement operations:
a) scope of operations;
b) principles, responsibilities;
c) practices, procedures;
d) hazards, risk assessment;
e) safety precautions.
ii) Operation of equipment:
Est. : 2001.11.10
12-8
Rev.04 : 2010.04.15
ALHM
a) nose gear tow bar tractor(s);

b) Nose gear towbarless tractor(s);
c) main gear tractor(s), if applicable;
d) Tow bars.
iii) Equipment-aircraft connect and disconnect procedures.
iv) Aircraft ground movement standard verbal communications (ground-flight deck):
a) nose gear controlled pushback and towing operations;
b) main gear controlled pushback operations, if applicable;
c) powerback operations, if applicable.
v) Aircraft ground movement standard hand signals (ground-flight deck, ground-ground):
a) nose gear controlled pushback, towing operations.
b) main gear controlled pushback operations, if applicable.
c) powerback operations, if applicable;
d) power-in and power-out operations, as applicable.
vi) Aircraft marshalling:
a) Scope of operations, principles, responsibilities;
b) practices, procedures;
c) standard hand signals;
d) use of aircraft parking guidance system(s).
vii) Aircraft ground movement assistance:
a) scope of activities, principles, responsibilities;
b) practices, procedures;
c) standard hand signals.
12.17 Cargo and Mail Handling Training Program

Each division/department which is performing Cargo and Mail Handling Training shall
have the Cargo and Mail Handling Training Program.
Cargo and Mail Handling Training Program shall have evaluation procedures.
Cargo and Mail Handling Training Program shall include.
a. Familiarization training on general provisions and regulations;
b. In-depth training on requirements, including policies, procedures and operating
practices;
c. Safety training on associated operational hazards;
d. Training in human factors principles
Only the trained personnel for Cargo and Mail Handling Training shall perform the
Cargo and Mail Handling work.
The end of section
Est. : 2001.11.10
12-9
Rev.04 : 2010.04.15
13. Safety Reporting
ALHM
Chapter 13. Safety Reporting

13.1 Purpose and introduction
This chapter aims to prevent accident and promote safety culture through reports
about the hazard that is detected or perceived during his/her duty, related to aircraft
ground supporting, loading and handling.
13.2 Application
Safety reporting system is applied to all division/team related to aircraft ground
supporting, loading and handling. This chapter is made in accordance with the
companys SMS(Safety Management System) Manual, and followed by chapter 6.
Reporting System if there is any discrepancy.
13.3 Responsibility and duty

13.3.1 Safety manager
Each divisions safety manager should establish and implement countermeasures
which eliminate the cause of reporting item through accurate investigation.
13.3.2 General manager/Station office manger

Each general manager and station office manager have a responsibility of accurate
investigation about the reported item notified in this chapter, and should notify the
result of investigation to divisions safety manager and safety management team.
13.3.3 Team member

Each team member should immediately report it to his(her) general manager or
station office manager when the items, notified in this chapter, are occurred, and
cooperate with investigators to investigate the event to find the root cause. Also, they
should report hazards to divisions safety manager and safety management team,
when they notified it, to eliminate the cause of hazards.
13.4 Reporting item

It is defined for the purpose of preventing accidents and promoting safety culture
through reporting of hazard item, that is detected during his/her duty, related to
aircraft ground supporting, loading/de-loading, ground handling, fueling and
maintenance. The person who submits a report will not be disadvantaged and the
submitted report should only be used for safety operation.
The reporting items are;
1) Aircraft damage
2) Fuel leaking on fueling
3) Missing dangerous goods on loading operation
4) Injury to personnel on duty (note: the case of injury to personnel should be
reported in accordance with the regulation of industrial safety)
5) The experienced hazard on duty (note: hazard item was reported by voluntary
reporting system)
Est. : 2001.11.10
13-1
Rev.04 : 2010.04.15
ALHM
13.5 Reporting procedures

a. When the accident, which is defined on 13.4, has occurred, it should be reported
to the general manager of the corresponding team, the safety manager of the
corresponding headquarters and the general manager of safety management.
b. The report includes some information about accident occurrence and the cause
in the reporters view. The hazard report could directly be reported to the general
manager of safety management, without being notified to the general
manager/the station office manager of the corresponding team/station office.
c. The general manager/the station office manager of the corresponding
team/station office should conduct the investigation based on the submitted
report to eliminate the root cause of the accident, and hand in the investigation
result to general manager of safety management.
d. The general manager of safety management identifies the hazards from
submitted reports and the investigation result, and asks for further actions to be
taken if it is necessary
13.6 Reporting deadline

There is a deadline which is set for the safety occurrence or hazard as below, in
order to prevent a recurrence of similar accident through analyzing the hazard
quickly.
13.6.1 Mandatory reporting system (for safety occurrence)

In principle, safety occurrences should be reported when it occurred, as soon as it is
practical to do so.
13.6.2 Voluntary reporting system (for hazard item)

In principle, hazards should be reported within 10 days after being recognized it.
13.7 Reporting procedures

a. The personnel who is related to or made a safety occurrence, defined on 13.3,
should report it to the general manager/the station office manager of the
corresponding team/station office, the safety manager of the corresponding
division and general manager of safety management by phone, FAX, E-mail etc.
within the deadline defined on 13.6..
b. The phone number, FAX number and E-mail of each divisions safety manager
and the person in charger of safety management are as below;
Division
Safety
Managem
ent Team
Flight
Operation
Safety
manager
G.Mgr. of safety
management
Who in charge
of safety report
G.Mgr. of Flight
Crew Quality
Assurance
Est. : 2001.11.10
Tel No.
FAX No.
02-26691721
02-26691739
02-26691720
02-26691720
02-26695161
02-26695160
13-2
E-mail
aaksz@flyasiana.com
aasms@flyasiana.com
aaoqz@flyasiana.com
Rev.05 : 2011.05.02
ALHM
Maintena
nce &
Engineer
ing
Airport
Service
Cargo
Cabin
G.Mgr. of
Maintenance
Quality
Assurance
G.Mgr. of Airport
Service &
Contracts
G.Mgr. of
Cargo Services
& Contracts
G.Mgr. of Cabin
Service
Planning
02-26691661
02-26691184
aaqaz@flyasiana.com
02-26695591
02-26695830
aatsz@flyasiana.com
032-7442780
032-7442779
aacyz@flyasiana.com
02-26693622
02-26693630
aauaz@flyasiana.com
13.8 Reporting of subcontractor

If the subcontractor is delegated aircraft ground handling and loading process, they
must be checked whether they have their own reporting system to meet the
mandatory requirement in this chapter. The contract representative team to
subcontractor and the subcontractor supervision team should manage and supervise
the subcontractor to submit safety report if safety occurrence is made or hazard is
notified, as well as to investigate the safety occurrence when it happen and to
eliminate the root case of the submitted hazard item.
The end of section
Est. : 2001.11.10
13-3
Rev.04 : 2010.04.15
ALHM
14. Abnormal Situation Management
Chapter 14. Abnormal Situation Management

14.1.1 Purpose
This provision of the Abnormal Situation Management is for the company to provide
a standard procedure that is safe and effective for the passengers.
14.1.2 Scope
This regulation defined by the company shall be applied as the top priority in case of
Abnormal Situation.
14.1.3 Responsibilities
14.1.3.1 The responsibilities with Creation and Revision
a. Revision and creation of the regulations regarding Abnormal Situation
Management is based upon the executives of Airport Services.
b. Revision and creation of regulations shall be agreed with the Security
Management Team.
c. Within the scope of these regulations, relevant departments shall be responsible
for operating in compliance with these regulations. However, executives of
Airport Services are responsible for revising and improving upon the additional
requirements that differ from the laws and regulations of international
organizations including IATA.
14.1.3.2 Headquarters/Divisions Responsible for Abnormal Situation Management

a. Abnormal Situation Management Division must establish detailed operating
procedures and operate upon the needed tasks to conduct business.
b. B. Headquarters / Division presenting the detailed operating procedures must
include Chapter 14 of the Abnormal Situation Management manual and should
be reflected in the requirements.
14.1.3.3 Work Responsibilities and Duties of Employyes

a. Employees, partners, and outside contractors working in the field of Abnormal
Situation Management is required to go through basic training before performing
their duties.
b. The tasks of employees must be in strict compliance with the Abnormal Situation
Management procedures for handling such situations. However, outside
contractors, entered into agreement, must review the relevant procedures with
the Company and agree upon a method in which to operate.
14.1.4 Definitions
Internal and external factors involving delays, cancellations, flight diversion (includes
Return), misconnections and lack of seats (due to overbooking, model changes, etc.),
is defined as the aircraft operating abnormally.
a. Delay
Aircraft Maintenance, medical emergencies, incidence of illegal activities, severe
Est. : 2001.11.10
14-1
Rev.04 : 2010.04.15
ALHM
weather and unexpected situation may cause flights to be delayed.

b. Cancellation
As stated above.
c. Flight Diversion
As the above states, due to unexpected situations, flights do not land at the
destination airport but has to be rerouted to another possible airport or transfer
station.
d. Flight Return
As stated above, the aircraft does not land at the destination airport and ends up en
route back to the departure airport.
14.1.5 Reporting Obligations

a. Aircraft accidents (cancellation, delay, etc. due to flight or maintenance problems
included) when determined, must then be followed through the legal provisions
applicable to the related countries and accident information must be reported to
relevant authorities (any external damage to the aircraft, including the AOGAIRCRAFT ON GROUND). However, different types of accidents may require
different report processes for differing countries, and such provisions and
regulations provided by the ICAO and the countries must be confirmed. Then, the
reports and actions must follow the procedures of reporting and comply with the
laws of the nations.
b. Internal standard Safety Management System (SMS) Manual (Chapter 6, the
Reporting System, 6.3.1 Safety and Incident Reporting Procedures) and the
Airport Services Manual E-13 Safety Management Procedure (6. Reporting
system, 6.2.1 Safety and Incident Reporting Procedures) provides compliances.
14.1.6 Applicable SERVICES and its Standards

a. Passengers holding a confirmed ticket reservation
b. Checked-in Go-Show Passengers
c. Confirmed connection schedule (Connecting Schedule) that passengers did not
board
d. Natural disasters and unforeseen circumstances during which passenger checkin is completed (Service is available only to the extent of within 24 hours)
e. Arriving passengers
14.1.7 Inapplicable Situations

a. Natural disasters involving weather, ATC, abnormal airport situations due to
major circumstances is operated
b. SUBLO passengers who are checked-in.
c. Reservation for the onward flight is not confirmed
14.1.8 Scope of Service

a. 1-3 hours: Refreshment Or / And Snack
b. 3-6 hours: Refreshment, Meal Or Snack, Hotel Day-Use Or Sightseeing, Ground
Transportation, Messaging, International Calling, etc.
c. 6 hours or more: Refreshment, Meal, Hotel Day-Use Or Sightseeing, Hotel LayOver, Messaging, International Calling, etc.
Est. : 2001.11.10
14-2
Rev.04 : 2010.04.15
ALHM
14.1.9 Delay and Cancellation Handling Guidelines

14.1.9.1 General Conditions
During flight delays, we must provide services and be proactive in accordance to the
appropriate guidelines below in order to minimize inconveniences to customers, and
reduce complaints.
a. Sufficient explanation for the delay and cancellation must be provided and the
appropriate instructions (Provision Of Information) about the situation is
presented.
b. The personnel should be prepared, know the cause of the abnormal operations,
and exactly what the situation entails.
c. Airline Personnel must be in uniform to be easily recognized and must be in a
prominent place.
d. Convenience and confirmations to customers (Rebooking, Message, etc.)
require quick actions.
e. Abnormal Flights should be performed in accordance with the established
Check-List.
14.1.10 Diverted aircraft, Delayed, Canceled Flight in the Event of

Abnormality Course of Action Regarding Meals
a. Before Loading: Station manager, after consultation with the Caterer, must
decide on the loading of meals
b. After Loading: Cabin Manager will make final decision on the Loaded Meals
14.1.11 Standard of Storage Time of Meals

a. Meals when not loaded (Condition required to be stored in the catering
refrigerator)
1) Hot Meals: Available up to 72 hours from time of production
2) Cold Meals: Available up to 48 hours from time of production
b. Meals at Loading
1) Dry Ice, Chiller, etc. Under normal conditions, the recommended consumption
must typically be less than 4 hours, and after four hours, it must be determined
if safe through sensory evaluation.
2) In principle, after loading the meals, it cannot be reused or re-loaded.
14.1.12 Cabin Unloading Standards

Delay Time
Standard Work Procedures
In principle, passenger must remain in the

- Within the first two
flight, but if a passenger wishes, they could wait
hours
in the waiting area
- 2 hours or more
In principle, passengers must deboard
14.1.13 Guidelines for informing customers (Briefing)

14.1.13.1 Staff Briefing (Briefing)
Est. : 2001.11.10
14-3
Rev.04 : 2010.04.15
ALHM
In case of abnormal operating conditions, it is very important for employees to be

briefed in great detailed.
a. Cause of abnormal operation (Cause) and Expected Length of Delay (Length Of
Delay)
b. Measures for passenger convenience during abnormal operations
c. Support for additional services (Hotel Accommodation, Transportation, etc.)
14.1.14 Information Relayed to Passengers

First, Business, Star Alliance Gold and VIP / CIP passengers must be informed at the
lounge based on the situation and measures being taken in detail.
Economy class passengers must be informed in detail of the situation and measures
being taken through broadcasts.
14.1.15 Airport Services Branch CHECK LIST

Flight Control
(Operation Control Commutations)
Delay Situations
(Cause Of Delay, Duration Of Delay)
Customer Communication (Staff Briefing, Passenger Briefing, Crew Briefing )
Broadcasting
(Announcements)
Additional Services
(Accommodation, Meal, Transportation )
CIQ
(Customs, Immigration, Quarantine )
Baggage
(Checked Baggage, Duty Free Item)
Customer Handling
(Special Passenger, UM, MEDA, Delay Message, TEL)
Alternate Route Handling (Rebooking, Transfer To Other Carrier, FIM )
Catering
(Catering)
14.1.16 Announcement
14.1.16.1 Announcement details must be informed to cabin and flight crew
14.1.16.2 Tips for Announcement regarding Cause of Delay
Delays caused by ATC (Air Traffic Control):
The announcement should state safe precautions taken by airport authorities leading
to flight delays as the cause of ATC.
Delays caused by Maintenance (Maintenance):
Legitimate course of action for safe operations of the flights are reasons as to the
cause of delays by maintenance and should be announced as so.
Delays caused by Crew Rest (Crew Rest):
Delays due to crew rest can be misleading and unacceptable to passengers so in
order to prevent complaints from individuals, announcements must present reasons
for delay to other factors (such as technical factors, flight connection, or aircraft
change). If the description is deemed unacceptable to passengers, the situation
must be explained in further detail individually to minimize complaints.
14.1.17 Procedures in Cases of Diversion

14.1.17.1 Process in regards to On-line Diversion
a. Appropriate measures must be taken in regards to the following procedures at
Est. : 2001.11.10
14-4
Rev.04 : 2010.04.15
ALHM
the origin airport in cases of On-line Diversion.

1) The airport where the aircraft is diverted must be provided with special and
detailed information
2) (First, Business, Star Alliance Gold. VIP / CIP Customer UM, MEDA, etc.) must
be informed
3) Passengers with an onward itinerary and presence of patients must be
informed to the diverted airport.
4) Diverted airport service points must notify this fact to the airport authorities and
should take any necessary action.
b. Process in regards to Off-line Diversion
1) Nearest airline service in relations to the diverted airport or airport services
selected by our company shall follow the below procedures.
2) Diversion must be informed to the contracted airline personnel at the diverted
airport and must request support to handle and take care of passengers.
3) If help is needed due to a lack of human resources, cabin managers must
provide support during the situation.
4) Each Airport service point must establish their procedures and these
procedures must be reported to the Director and shall include the following
information.
Organization / Duties Of Handling Agent (Carrier)
Emergency Contacts (Staff, contractors and related organizations, etc.)
Customers, baggage and cargo handling procedures
List of required equipment
Customer Service Process (transport, hotels, Refreshment and Meal, etc.)
14.1.18 Procedures for Handling Customers during Diversion

a. If Ground Time is estimated to be more than two hours, certain places in the
airport facilities must be made available for customers.
b. If local circumstances permits, the passengers, under the discretion of the station
manager, are able to step outside to certain areas after CIQ procedures.
c. If passengers wish to enter the country they were diverted to, passengers can
only pick up their baggage if it is rerouted from the original destination to the
diverted destination. Then they can go through the CIQ procedures.
The end of section
Est. : 2001.11.10
14-5
Rev.04 : 2010.04.15

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04Number

AIRCRAFT LOADING AND

Table of Contents ..................................................................................................A-1

Chapter 1. General --------------------------------------------------------------------------------- 1-1

4.5 Cabin Cleaning .................................................................................................. 4-6

Chapter 9. Loading & Unloading -------------------------------------------------------------- 9-1

12.15 Aircraft Door Operation Training Program ................................................... 12-8

The end of section

Supplementation of communication and

Title change (GOMALHM)

Registration Number change, Overall revision

Organizational Name Changes

Table of ALHM Amendment

Table of ALHM Amendment

Nov 10, 2001

Nov 10, 2001

Initial issue of GOM (Ground

The term of Aviation law

Registration Number change,

Organizational Name Changes

Table of ALHM Amendment

List of Effective Page

List of Effective Page

Ch. 3 Ramp Operations General

List of Effective Page

Ch. 4 Ground Service

List of Effective Page

Ch. 5 Passenger Handling

List of Effective Page

Ch. 6 Baggage Handling

Ch. 7 Cargo & Mail Handling

Ch. 8 Weight & Balance Control

Ch. 9 Loading & Unloading

List of Effective Page

Ch. 10 Fuel Service

Ch. 12 Ground Handling Training

Ch. 11 De/Anti-icing Procedures

List of Effective Page

List of Effective Page

1.3 Relationship between ALHM and companys standard or Law

1.4 Basis of ALHM

1.5 Composition and Responsibility

c. ALHM shall conform to procedures and restrictions in the international standards

Chapter8 Weight & Balance Control

Chapter 2 branches and Contractors

Chapter9 Loading & Unloading

Chapter3 Ramp operation general

Airport service &

Chapter 10 Fuel Service

Aircraft & supplies

Chapter 4 Ground Service

Airport service &

Chapter 11Anti/De-icing procedures

Chapter 5 Passenger Handling

Airport service &

Chapter6 Baggage Handling

Airport service &

Chapter 13 Safety Reporting