PAMELA BLAKE

pblake2004@yahoo.com
Dedicated and dynamic technology professional possessing a proven track record of superior performance in supporting
key business needs, seeks to utilize knowledge and expertise in Project/Program
Execution, Needs Assessment, Solution Development/Implementation, Budget
Administration, Risk Mitigation, Strategic Reporting, and
Compliance to support mission critical factors within a
progressive organization.

SUMMARY:

Resource Coordination Possess a proven ability to anticipate unique requirements or

potential road-blocks in all situations. Continually develop back-up plans to minimize risk and
deliver exceptional results; streamline communication and implementation channels to effectively
meet client and organizational needs.
Relationship Management Highly experienced in assessing true needs and expectations, building
lasting professional relationships. Grow and deepen strategic partnerships to achieve mutually
beneficial outcome.
Operational Optimization Effectively manage diverse tasks, with varying degrees of complexity,
within a wide range of environments; evaluate situations, assess emergent needs, and implement
solutions in a prompt and efficient/effective manner.
Leadership
Have a demonstrated track record of outstanding service; a calm, dependable
professional who devotes every effort to achieving the best results.

EXPERIENCE:

Highlights

BURRELL COMMUNICATIONS, Chicago, Illinois

1992 to 2014
Director of Technology
(2001 to 2014)
System Administrator
(1992 to 2001)
Led and managed a team with a Mac Specialist and Architect to support key projects.
Supported operational needs of 150+ end-users operating on both Mac & PC systems.
Responsible for upgrades, back-ups, and providing tech support to users.
Interacted with management to proactively meet technology challenges and align resources.
Maintained requisition forms and purchase orders for equipment, cataloging hardware and software
assets, supporting licensing compliance and refresh of technology.
Provided weekly update status documents for senior management team.
Designated as audit liaison for internal/external teams to ensure compliance, supporting MBox
Media Ocean and EAS Financial programs (added employees/permissions).
Imported demographic data and set-up Sharepoint sites by client & product.
Purchased equipment to meet infrastructure needs, managing a $300-500K budget.
Migrated physical servers to MS Exchange (Cloud), and transitioned to Office 365, 2013.
Led migration from Groupwise(Novell) to Outlook (2012 via Office365) to enhance functionality.
Oversaw offices in Chicago, LA, and Atlanta; facilitated close of Atlanta office, and comprehensive
relocation of Chicago office with zero interruption.
Implemented Clearpath to connect LA office and Frame Relay between Atlanta and Chicago.
Ran/managed checks in collaboration with accounting to provide security controls.

CHICAGO POLICE DEPARTMENT (CPD), Chicago, Illinois

Group Leader
Worked with operations to implement an online CICS security system to control access to files.
ARTHUR ANDERSEN & CO., Chicago, Illinois

1990 to 1991 Systems

Center

LANE BRYANT, INC., Chicago, Illinois

Cashier

1992

1978 to 1989

 Executed opening and closing procedures, ensuring best operational practices.

Designated as chief union steward (Retail/Wholesale) for the RWDSU.

EDUCATION: DEVRY UNIVERSITY, Chicago, Illinois

Conferred 1992 Bachelor of Science degree in Computer

Information Systems (GPA 3.6/4.0)

President & Deans List

CERTIFICATION: Network+ Certification

TECHNOLOGY:

CISSP
Certification
C CCerNetwork
I + MS Office (Word/Exce/PP)
OFFICE 365 Adobe Creative Cloud
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~ References available upon request ~
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In-Progress
In-Progress