JABATAN PERANGKAAN MALAYSIA

PRESS RELEASE

ICT USE AND ACCESS BY INDIVIDUALS AND HOUSEHOLDS

SURVEY 2013

ICT Use and Access by Individuals and Households Survey 2013 is the first time survey
conducted by the Department of Statistics Malaysia. The statistics that was obtained consist
of two aspects namely ICT use by individuals and ICT access by households such as
computer, the Internet, mobile phone and others.

ICT use by individuals, Malaysia

The percentage of individuals who used computer was 56.0 per cent, the Internet 57.0 per
cent and mobile phone 94.2 per cent in year 2013. Among the Internet users, 60.3 per cent
were using Internet at least once a day (Chart 1).

Chart 1: Frequency of Internet use by individuals, Malaysia, 2013

6.7%

2.8%

30.2%

At least once a day

60.3%

At least once a week

At least once a month
Less than once a month

In terms of location of using the Internet, 71.2 per cent of individuals using the Internet at
home, followed by any place via mobile phone (55.3%) and work place (37.8%) (Table 1).

Table 1: Location of using the Internet, 2013

Location

Percentage of
Individuals

Home

71.2

Any place via mobile phone

55.3

Work place

37.8

Commercial Internet access facility

26.0

Any place via another mobile access device

22.4

Community Internet access facility

17.1

Educational institution

16.6

Other persons house

13.2

Posting information or instant messaging was the main Internet activity which comprised
69.1 per cent. Other activities such as sending or receiving email (65.4%); getting
information about goods or services (65.3%); downloading movies, images, music, watching
TV or video, or listening to radio or music (64.6%) and reading or downloading on-line
newspapers or magazines, electronic books (52.1%) (Table 2).

Table 2: Internet activities done by Individuals, Malaysia, 2013

Internet Activities

Percentage of
Individuals

Posting information or instant messaging

69.1

Sending or receiving email

65.4

Getting information about goods and services

65.3

Downloading movies, images, music, watching TV or video, or

listening to radio or music

64.6

Reading or downloading on-line newspaper or magazines,

electronic books

52.1

Percentage of
Individuals

Internet Activities
Playing or downloading video games or computer games

47.9

Getting information from government organizations

34.3

Getting information related to health services

33.2

Downloading software

31.5

Interacting with government organizations

27.3

Telephoning over the Internet/VoIP

26.1

Education or learning activities

24.4

Payment of bills

21.2

Purchasing and ordering goods and services

15.3

Financial transfer

13.1

For types of goods and services purchased over the Internet, 50.4 per cent of individuals
bought clothes, bag & shoes, followed by foods and beverages (49.7%); travel products
(35.4%); accommodation services (28.7%) and personal accessories (27.9%). Meanwhile, the
reasons why individuals did not purchase goods or services via Internet were not interested
(69.5%); prefer to buy in regular stores (49.1%) and lack of knowledge or skills (41.8%).

ICT access by households, Malaysia

The percentage of households with access to the computer was 59.4 per cent, the Internet
58.6 per cent and mobile phone 97.0 per cent (Table 3).
Table 3: ICT Access by Households, Malaysia, 2013
ICT items and services

Percentage of
Households

Computer

59.4

Internet

58.6

Fixed line telephone

31.1

Mobile phone

97.0
3

ICT items and services

Percentage of
Households

Television

98.2

Pay TV channel

56.1

Radio

78.1

Mobile broadband was commonly access by households where it consists of 50.0 per cent,
compared to fixed broadband (48.2%) and Digital Subscriber Line (1.8%).

Meanwhile, among the reasons households did not have access to the Internet at home were
high cost (24.1%); lack of confidence or skills (19.0%); not interested (17.2%), time
constraint to access the Internet (4.1%) and language barriers (3.8%).

RELEASED BY:
THE OFFICE OF CHIEF STATISTICIAN MALAYSIA
DEPARTMENT OF STATISTICS MALAYSIA
04 SEPTEMBER 2014