Adarsh Sharma

+971-551217806
adarshsharma1904@gmail.com
Dubai, United Arab Emirates
Nationality: Indian DOB: 19/04/1991

Objective: To obtain a full time position in a reputed organisation that offers a

professional working environment and places me in a challenging position within a fastpaced and learning-oriented environment.

WORK EXPERIENCE
Motif India InfoTech pvt ltd

June 2014

December 2014
Location: Ahmadabad, India
Job Role: Customer Service Executive

To interact with customers via chat and email channel to provide and process
information in response to inquiries, concerns, and requests about products and

services;
To stay current with system information, changes and updates;
To gather customers information and determine the issue by evaluating and

analyzing the symptoms;

To identify and escalate priority issues per Client specifications;
To appropriately utilize admin privilege and ensure the safety of financial and

personal information of customers;

To offer alternative solutions where appropriate with the objective of retaining

customers and clients business;

To follow up and make scheduled call backs to customers where necessary;

SSIPMT Raipur

July 2013 June

2014
Location: Raipur, India
Job Role: Jr. Lecturer

To teach at undergraduate and graduate level in areas allocated by the Head of

Department and reviewed from time to time by the Head of Department.

To carry out research and produce publications, or other research outputs, in

line with personal objectives agreed in the Staff review process.

To engage with the broader scholarly and professional communities.
To supervise or assist with supervision of undergraduate students.
To participate in the development, administration and marking of exams and

other assessments.
To provide pastoral care and support to students.

INTERNSHIP AND TRAINING

Completed 4 week industrial training from Bhilai Steel Plant - SAIL, India.
Completed 45 days corporate sponsored training in application development
from Skill Assure, Bhilai.
Completed 45 days certified training in microcontroller 8051 from Solwins
Technologies Bhilai, an ISO9001:208 certified leading IT solutions and training
provider.

EDUCATIONAL QUALIFICATIONS
Bachelor of Engineering in Electronics and Telecommunication from Shri
Shankaracharya Institute of Engineering and Technology
Location: Bhilai, India
Completion Date: June 2013
Grade: 77.55 out of 100

TECHNICAL SKILLS
Operating System: Windows 8, Windows 7, Vista, XP, 98
Programming Language: C, C++, Java, Assembly language, MatLab
Tools: Eclipse, Adobe Photoshop, MS office
CORE COMPETENCIES

A team player with strong research acumen.

Expert user of keyboard tools with 40+wpm typing speed.

Web based research, well versed with the advanced use of utility softwares.

Excellent communication (oral & written) skills.

Excellent ability in Microsoft Word and Microsoft PowerPoint.

PERSONAL INFORMATION

Birth Date: 19 April 1991 (Age: 23)

Gender: Male
Nationality: Indian
Residence Country: United Arab Emirates
Visa Status: Visit Visa
Marital Status: Single
Driving License Issued From: India

Languages Known: English, Hindi

Interests: Watching moviies, Searching for new technologies and solving

puzzles

REFERENCES
Available on request

DECLARATION
I do hereby declare that the particulars of information and facts stated above
are true, correct and complete to the best of my knowledge and belief.

ADARSH SHARMA