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Assesment 2 P2.1. Explain With Supporting Examples
Assesment 2 P2.1. Explain With Supporting Examples
P2.1. Explain with supporting examples a range of marketing strategy options available,
Evaluate their benefits and limitations.
A strategy is just a road map of the actions can take to achieve goals and objectives.
There are number of strategic marketing positions. But when all the glitter is stripped away,
three broad-based, generic strategies remain. They are
i. Cost leadership
ii. Differentiation
iii. Focus
Although most companies today claim that customer service and satisfaction are their first
priority, a recent survey indicates otherwise. Nearly 75 percent of the respondents said that
"the only way to survive is on price competition."
It was believed as a best strategic marketing option, a company is a prime candidate for a cost
leadership strategy.
There are many ways to build a low-cost marketing strategy. But to be a successful cost
leader, an organization must know where it has cost advantages over competitors, and use
these advantages as the foundation for its strategy.
Differentiation Strategy
Approaches to Differentiation
Prestige- Rolex
Unconditional satisfaction-L.L.Bean
If the business can either improve the product's (or service's) performance, decrease the
customer's cost and risk of buying it, or both, you have the potential to differentiate.
Focus Strategy
Finally, there is a focus strategy. This option recognizes that not all markets are
homogeneous. As a matter of fact, within any given market, there are a lot of different
customer segments, each segment having different needs, wants, and characteristics.
The primary idea of a focus strategy, is to select one (or more) segment(s), identify
customers' special needs, wants, and interests, and approach them offers a good or service
designed to excel in meeting those needs, wants, and interests.
Focus strategies will build on the differences among market segments. Another name for a
focus strategy is niche marketing.
• Rolls Royce
o Luxury automobiles
• Apple Computer
o Desktop publishing
• Fort Howard Paper
o Paper products for industrial/commercial firms
• Commuter airlines
o Link major airports with small population centres
• Motel 6
o Caters to price-conscious travellers
One example that illustrates how to use a focus strategy would be in the area of Web Site
Design. Instead of focusing on general design, the Web site's FOCUS could be on FrontPage
design, with special emphasis on database management.
In other words, you are not marketing to the world. Your niche would be only that segment of
the market seeking what you have to offer.
• Premium price.
• Protected from rivals. (i.e., brand loyalty, customer loyalty..)
• Brand loyalty as an entry barrier.
• Less affected by powerful buyers and suppliers.
P3.3 Specify how you can keep all the stakeholders satisfied in changing environment
Stakeholder Satisfaction
The role of management is to formulate and implement strategies and to make decisions that
satisfy all or most of the stakeholders, or to ensure at least that no powerful and legitimate
stakeholders are left too unhappy. The interests of all stakeholders are closely related with the
general success and wealth of the organization. However, certain stakeholders interests are
particularly important at times when certain issues must be addressed,
• Suppliers
The suppliers of a company are also an important aspect of the microenvironment
because even the slightest delay in receiving supplies can result in customer
dissatisfaction. Marketing managers must watch supply availability and other trends
dealing with suppliers to ensure that product will be delivered to customers in the time
frame required in order to maintain a strong customer relationship.
Continuous conduct, early settlement for their credit and supply
• Buyers, customers and prospects
Research and development have input as to the features a product can perform.Good
value for the price, quality product, after sales service, promotions, advertises not only
for sales but also retain in their mind the existence of the company.
• Management
Promotions, salary incremental, non salary benefits,
• Employees, works councils and labour unions
Employees are important when circumstances or safety at work is discussed. Salary
incremental, motivation programs, non salary benefits, tools and equipments as per
their needs.
• Government (local, state, national, international) and regulators
Government is important when dealing with the environment or legislation.
Payment of Income tax, business turnover tax, VAT, Tariffs and other taxes in proper
time. Following the employment rules, other ethical issues
References
Kotler, Phillip and Gary Armstrong(2006), Principles of Marketing (Version 12/E). Pearson
Education Inc. New Jersey
http://www.businesslink.gov.uk
http://www.csuchico.edu
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