POSITION DESCRIPTION- Catering Assistant / Barista

Job Title:

Catering Assistant / Barista

Reports to:

Site Manager

Site Location:

NAB Miller Street

City, State:

Sydney NSW

Prepared by:

Michelle Massey

Prepared date:

March 2014

RESPONSIBILITY STATEMENT
Your role as Catering Assistant /Barista is to provide friendly, attentive and efficient service to our
valued customers. You are responsible for the delivery of high quality products whilst adhering to the
policies and procedures of Spotless. Your efforts will support the Spotless team and business to
meet and exceed the expectations of our clients and achieve the business objectives of the
organisation.
KEY RESULT AREAS
Coffee preparation
Spotless offer a range of coffees made using an espresso machine.
-

Machine operation, cleaning and trouble shooting

Maximising sales and to ensure the consistency of Espresso products
Bean quality and grind
Espresso making techniques
Milk and pouring frothing technique
Finished product presentation

Sandwich preparation and service

Spotless offer ready made and / or made to order sandwiches and rolls using the freshest ingredients
and a variety of bread and rolls.
-

Prepare ingredients for days trade

Ensure ingredients and equipment are at the correct temperature
Stock merchandise counter and display prior to service
Restock pre-made sandwiches during service
Clean and sanitise sandwich preparation area at the end of days trade, ensuring correct storage
of all food items

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POSITION DESCRIPTION- Catering Assistant / Barista

Operate cash register
-

Ensure the correct taking of monies and adhere to selling prices.

Follow correct handling procedures
Enter accurate amounts
Correct change counted
Count and reconciliation of float at end of shift, explain any discrepancies

Operate commercial food slicing machine

-

Ensure the correct safety procedures are adhered to when using machine.
Operate machine following safety guidelines
Slice a range of meat and salad items for days trade
Ensure slicer is cleaned between food items to avoid cross contamination
Ensure slicer is cleaned and sanitised correctly, follow safety procedures in readiness for the next
days usage

Hot counter service

-

Ensure familiarisation of menu items prior to service

Serve customers and maintain correct portion control
Ensure a high level of customer service and satisfaction
Maintain sufficient levels of menu items throughout the days service times
Adhere to correct holding temperatures and monitor throughout days trade
Clean and sanitise service area and utensils

Storage of food / dry good items

-

Ensure all food items must be stored to avoid cross contamination using the correct manual
handling technique
Ensure correct rotation of stock
Stock and maintain counter and merchandise set up and display prior to service
Be aware of correct holding temperatures for perishable food items
Notify supervisor of potential low stock items

Clean up and area maintenance:

-

Ensure all counter area and / or food preparation areas must be cleaned and sanitised at the end
of days trade adhering to food health and safety standards.
Cleaning merchandising coffee stations and drink fridges
Polishing glassware and cutlery
Dishwashing and stacking crockery
Use correct chemicals on food preparation areas and kitchen equipment
Follow cleaning schedule
Maintain clean and sanitised service area and equipment
Sweep and mop floors

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POSITION DESCRIPTION- Catering Assistant / Barista

COMPANY VALUES
TEAMWORK:
We recognise that by working together, with each other and with our customers, we can achieve more
than by working individually. Supporting each other is vital to what we do. Our Shared sense of
purpose enables us to deliver the best results.
RESPECT:
The core of our success relies on respect for each other and for our customers. Were open an
honest in the way we communicate. Trust fairness and integrity governs how we behave.
LEADERSHIP:
We set the highest standards and lead by example. We generate new ideas that become industry
benchmarks. We use our initiative to achieve these goals for our customers and ourselves.
COURAGE:
Were always looking for better ways to do things. Were not afraid to develop new ways to provide
better results for our customers. We face new challenges with confidence.
ACCOUNTABILITY:
Were known for getting on with the job and seeing it through to the end. Learning from our mistakes
is what helps us to improve. We take our responsibilities seriously and act ethically at all times.
PERFORMANCE STANDARDS
Performance Standards will be measured based on the Key Result Areas list above, identifying levels
of standards with a measurable outcome. Performance Standards are described in the
accompanying performance standard document, and will be discussed on the commencement of
employment.
WORK ENVIRONMENT
Our catering service operates from our client premises at NAB, North Sydney. The service consists of
a caf environment with hot food & sandwich food offer operating between 6.30am 5.00pm Monday
to Friday excluding public holidays.
INDICATIVE HOURS
This is a 38 hours per week position working Monday to Friday.
PHYSICAL DEMANDS
To perform the essential functions of this role, you must be able to stand for the majority of your
working shift, lift and carry food service items, move equipment, load and unload trolleys.

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POSITION DESCRIPTION- Catering Assistant / Barista

UNIQUE FEATURES OF POSITION

Free staff meals

Certain uniform items provided

CAREER OPPORTUNITIES
Spotless is a major service organisation employing around 25,000 staff across Australia and New
Zealand. It is our policy to advertise all vacant positions internally, and to encourage the development
of skills and promote career progression.
SPECIAL NOTE
The above statements are intended to describe the general nature and level of work being performed
by people assigned to this role. They are not intended to be an exhaustive list of all responsibilities,
duties and skills to perform the role.

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