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Asterisk and FreePBX Deployment Questionnaire - How To Get Started - Documentation
Asterisk and FreePBX Deployment Questionnaire - How To Get Started - Documentation
Existing contracts
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Please check with your current phone provider for any contracts that would prevent you from moving your current phone
service or numbers to another phone service provider
Some phone providers will do silent contract renewals without checking with the client be sure to explicitly check on
contract existence and renewal dates
Outgoing Lines
Identify which lines should be using for outgoing calls? (Probably the same lines as used for incoming calls)
What caller ID information should be set on outgoing calls? (However, this sometimes cannot be changed from what the
telephone company sets as your caller ID information.)
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System Greetings
What greeting should callers hear when first connected? Please prepare a written script of this greeting. A staff person will
need to be available during installation to record this greeting.
If you would like a different greeting based on the time of day (e.g. after-hours greeting), please specify the text of this
greeting and what times it should be in effect.
This should include the normal days and hours the office is open and closed
If you would like a different greeting based on the time of day (e.g. after-hours greeting or a statutory holiday greeting),
please specify the text of this greeting and what times it should be in effect.
This should include a list of days the office is closed for vacation so that a vacation schedule can be created
If you would like a different greeting based special events such as the office being closed for a company meeting, please
specify the text of this greeting and what times it should be in effect.
This should include the schedule for special events so that a special events schedule can be created
What should happen after the system greeting is played? E.g. go to the main menu, go to a particular extension, etc.
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Extension Configuration
Choosing extension numbers is an important decision: matching what users are used to, ease of use and avoiding conflicts
with system feature codes and external dialing are all considerations.
However, the system is quite flexible in supporting a variety of extension numbers if other patterns are desired.
Here are specific areas to include in planning when selecting your extensions.
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Selecting Extensions
Considering the above, please indicate what extensions should be created. Provide the desired extension number and
full name of person or role assigned to that extension.
Phone Configuration
Indicate which phone is to be assigned to which extension number.
Indicate any special extension/phone arrangements such as one extension ringing multiple phones or more than one
extension ringing a single phone.
Indicate where phones are to be physically located. A marked floor plan is helpful.
Every phone location needs access to a nearby Ethernet network jack.
If electrical power is not supplied through the Ethernet jack ("Power-Over-Ethernet"), each phone will also need to have
an electrical socket available for power. We recommend power-over-Ethernet, as poor wiring, grounding or electrical
noise in the general electrical wiring system can cause crackles in the phone if the phone is plugged into a wall socket.
System configuration
The phone server will need to have an e-mail account to send out system alerts and voicemail messages (if this feature
is desired). Please arrange with your installer to set up an e-mail account for this purpose and to get mail server access
details.
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Non-Local Calls
Non-local calls can be allowed for all extensions, allowed for only some extensions, protected by password access codes (or
multiple codes for billing tracking) or disallowed entirely.
Please indicate how 1-... long distance calls should be handled.
Please indicate how 011-... international calls should be handled.
Please indicate how (900) area code number calls should be handled.
911 Dialing
Users using a VoIP termination service must take special care that 911 calls provide proper physical address
information to emergency services. This needs to be arranged with the VoIP termination service.
Dialing 0
By default, users dialing 0 will reach the internal destination for 0 unless different behavior is desired. Please indicate
which internal extension should ring with callers dial 0.
Call parking
The phone system supports call parking, which allows a call to be "parked" in a waiting area, and then picked up by
anyone else. This is an alternative to simply doing a direct transfer to another extension. Some organizations use call
parking to park a call, make an intercom announcement and then let the recipient pick up the call themselves, rather
than having the call be transferred by the company operator. Indicate if you wish the call parking feature enabled.
Intercom/Paging Features
Some phones support an intercom/paging feature. This lets people announce things over the speaker of a group of
phones. It also allows for all-way vice chat/ad hoc conferencing. Indicate if you wish intercom/paging functionality
enabled.
If so, indicate what phones should be placed into an intercom/paging group? Commonly, all phones are placed into one
group, but individual areas of the building can have their own paging codes if desired.
Each intercom/paging group should be assigned its own extension-style number.
Music on Hold
The phone system can play music for callers on hold. Please provide this music if desired. Note that the music needs to
be licensed for commercial use.
Conferencing features
The phone system supports telephone conferencing rooms. These allow a group of inside or outside callers (up to the
limit of the number of outside lines) to meet in teleconference. Indicate if you wish the teleconferencing feature enabled.
If so, what extension-style number should the conference room have?
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Training
The phone system and phone handsets provide considerable functionality. Your installer will provide a phone dialing code
quick reference and a user's guide to the voice mail system.
Indicate if you wish on-site training to staff, and when this should be scheduled
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