STEPHEN E.

WOLFE
QUAKERTOWN, PA 18951
EMAIL: swolfe201@gmail.com

CELL: (215) 290-8200

HOME: (215) 538-2148

BACKGROUND SUMMARY
Experienced Solutions-Based Product Manager and Sales Engineer with intensive customer service and
applications engineering experience with the ability to integrate these skills in a Product Manager
position. Skill sets include:

Product Management and Marketing

Customer Service Specialist
Complex Distribution Channel Manager
Standards and Specification Compliance

Solutions-Based Sales Manager

Proven Leadership and Mentoring
Excellent Communications Skills
Strategic Problem Solving

PROFESSIONAL EXPERIENCE
MILTON ROY LLC (An Accudyne Industries Company), Ivyland, PA and Acton, MA
2000-2014
Milton Roy LLC is the largest metering specialty pump company worldwide with $360 million in worldwide
sales and $200 million through Milton Roy Americas. Milton Roy purchased Hartell and LMI, integrating them
into their business. Products are sold in the specialty chemical, industrial process, water (all segments) and
HVAC markets.
Provided delivery of over twelve (12) years of progressively increasing responsibilities within a shifting
field of corporate management and ownership structures.
Maintained steady progress from applications engineering to full Product Management with P&L
Responsibilities.
HARTELL
2011-2014
Product Manager
Reported to the Manager of Sales and Marketing for Standard Products, responsible for a product line
representing $11 million in sales revenue for a leading manufacturer of HVAC specialty pumps, Ice Machine
water pumps, and Residential laundry tray pumps.
Launched new product into HVAC market to supplement current Plenum rated HVAC product increasing
year to year sales by 3%
Developed subassembly solution for geothermal units using current product offerings, providing sales
runway for major wholesale customers
Met with dealers, national accounts, end-users, and the sales force to define new product requirements, and
specified product development engineering requirements to internal and external engineering development
teams. This ensured a continuous flow of up-to-date products to market, exceeding competitor offerings
giving distribution network a product suite having competitive advantage by quality and features
Negotiated contract pricing for wholesale customers to provide proper incentives to market, rewarding
distributors for quantity sales while increasing top and bottom revenue
Set and adjusted pricing and related minimum margins to ensure proper ROI and corporate return, ensuring
best pricing to wholesalers giving them a competitive advantage
UNIDOSE
2008-2011
Product Manager
Reported to the Sales and Marketing Manager for Standard Products and held responsibility for a product
line representing $1million in sales revenue for a leading manufacturer of metering specialty pumps
equipment generating sales of $40 million annually.
Launched new product suite into the marketplace to replace an existing product by feature and price,
increasing sales by 5% year over year

STEPHEN E. WOLFE

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Met with dealers, national accounts, end-users, and the sales force to define new product requirements and
worked with product development to document these requirements in product specifications providing
product suites with advantage by feature and price.

WILLIAMS LINC ENGINEERED PRODUCTS

2011
Sales Engineer/Applications Development
Reported to the Director of Sales for the Engineered Products, quoting and handling new configurations of
Pumps & Levels used in the oil, gas and other energy markets.
Had direct contact with Regional Sales Managers regarding field issues that customers incurred using
engineered products.
LMI STANDARD PRODUCTS
2000-2011
Sales Engineer/Applications Development
Directed and managed the internal sales and customer service effort for the $40 million LMI and the $11
million Hartell product lines.
Managed and integrated the LMI and Hartell inside sales and applications engineering departments into the
Milton Roy Americas headquarters as a result of acquisition. Ensured the integrity of order entry,
established and directed the internal applications effort and managed the applications engineering of both
product lines. Integration efforts provided over 25% savings in operating expenses to Milton Roy Americas
Provided applications sales development for projects up to $50,000 using solutions-based sales systems for
specialty chemical and HVAC applications. Customers provide requirements and budget figures for
specialty chemical dosing pumps, controllers, systems and packages. Provided packages to customers
resulted in increasing internal sales by over 25% in three years
Managed $2.8 million annual sales to a specialty OEM customer in China. Managed specialty Chinese
customer to spread orders for balanced manufacturing, ensuring timely delivery. Provided regular interface
for spare parts, warranty credits and special orders. Resulting in an overall 10% annual increase in orders
from China
Introduced new products to a Master Distributor network. Provided training and technical support including
applications engineering support, order verification, on-site troubleshooting and technical documentation to
ensure product success. Efforts led to an11% growth in sales over a 3 (three) year period
Led the internal Achieving Competitive Excellence (ACE) team in Milton Roy Customer Service.
Customer feedback and product quality information was solicited, tabulated and processed.
Recommendations were made for maximizing product sales, enhanced product quality, reducing customer
wait time and improving customer relations, and then distribute findings and recommendations to senior
management, outside sales and product quality departments improving overall product placement.
Developed technical documents to support products and programs. Ensure that the needs of the master
distributor are found in documents generated. Fulfill document requirements so distributors can enter
documents into their own catalogues and use for cut sheets in proposals.
Additional Experience at:
MCB COLLECTIONS- SPACE COAST HOSPITAL SERVICES, Rockledge, FL
EDUCATION
MBA (Management), Strayer University, Lower Bucks, PA Division
BS (Management), University of Massachusetts Lowell, MA
Coursework in Technical Writing, Brevard Community College