Jessa Marie Desales Baldado

Age: 21 years old

Gender: Female
Status: Single
Date of birth: May 22, 1993
Nationality: Filipino
Address: 8436 Apartment B, Trabajo Street,
Makati City, Philippines 2017
Mobile no.: 09484662222/09323984935
E-mail address: jessabaldado@yahoo.com
PROFESSIONAL OBJECTIVE
To share my five-star hotel knowledge and experience in contributing to the success of the organization and to work
according to my passion in genuinely serving all guest with love, sincerity and to provide high quality of customer
service.
EDUCATION
Bachelors Degree

La Consolacion College- Bacolod

Bachelor of Science in Hospitality Management- Cum Laude
S.Y. 2010 to 2014

Secondary

Negros Occidental High School

Basic Education Curriculum
S. Y. 2006-2010

Primary

Education and Training Center School III

S.Y. 2000-2006

WORK EXPERIENCE
Teletech Holders Inc.
Customer Representative
Fairmont and Raffles Hotel
Reservation Agent & Order Taker

June-September 2013
September- up to date

Attends to the needs of customers should they wish to make a reservation and asks necessary information
such as name of the caller, number of guests, type of event, and any special requests
Monitors and controls the Opera System used in checking pertinent customer information.
Preppares financial report before ending the shift.
Inputs financial revenue in our daily revenue folder and takes proper handover to the next shift.
Coordinates with Chefs on special food request of the guest.
Prepares VIP reports and customers food and beverage preferences and disseminates gathered
information to the Food and Beverage team via email.
Creates amenity reports for all the arriving guests.
Answers calls from guests according to the standards of the hotel.
The Sylvia Manor Hotel
Food & Beverage Department

October 2013- to January 2014

Moon Caf Mexican Restaurant

May-September 2013

F&B Department Intern

LFisher Hotel

April-May 2011

Front Office Department Intern

2Go St Leo the Great Actual Ship Board Training
Internship/Trainee

September 10-15 2012

KEY QUALIFICATION
55 Tall, height proportion to weight.
Highly skilled in greeting guest in a polite manner
Has depth knowledge in Opera System
Has depth knowledge in Micros System
Professional and neat appearance
Excellent Communication Skills
SHOOL & COMMUNITY INVOLVEMENT
Organization
CFC Youth for Christ
Gawad Kalinga
La Koro Hoteliano Club
Artisan Club
Young Hoteliers Club
Young Restaurateurs Club

Position
Chapter Head Metro Bacolod
Volunteer
Secretary
Auditor& Senior Makeup artist
Member
Member

Year
2006-present
2006-present
2012-2013
2011-2014
2012-2014
2010-2012

ACHIEVEMENTS

Deans Lister- 1st Semester S.Y. 2010-2011

Deans Lister-2nd Semester S.Y. 2010-2011
Deans Lister- 1st Semester S.Y. 2011-201
Deans Lister- 2nd Semester S.Y. 2011-2012
Deans Lister - 1st Semester S.Y. 2012-2013
Deans Lister- 2nd Semester S.Y. 2012-2013
TESDA NC II Commercial Cooking Certificate Holder
TESDA NC II Food and Beverage Service Certificate Holder
TESDA NC II Housekeeping Certificate Holder
Champion Intramurals POP BAND- Intramurals 2010
Champion Intramurals Sayawitan- Intramurals 2011
Champion Swimming Freestyle Relay(Womens Category)- Intramurals 2011
Champion Swimming Medley Relay (Womens Category)- Intramurals 2012
3rd Place SHTM Skills Olympic Human Skirting- 2nd Semester 2010-2011
1st Place Inter Class Fondant Cake Decorating Competition- 2 nd Semester 2010-2011
Certificate of Completion- LFisher Hotel (HOUSEKEEPING) 2011
Certificate of Completion- Moon Caf Restaurant (FOOD & BEVERAGE & KITCHEN) 2013
Certificate of Completion- Civic Welfare Training Course NSTP 2010-2011

SKILLS

Good oral communication skills

Fluent in English, Filipino, Hiligaynon and Bisaya

Has basic knowledge of Spanish
Possess in-depth knowledge of Microsoft Word, PowerPoint and Excel
Public Speaking
Good in Table Skirting and Human Skirting
Has knowledge of different kinds of cuisine (Mexican, Chinese, Italian, American, etc.)
Excellent organizational and time management skills
Knowledge and understanding of food, beverage, and labor and safety rules and laws

Experience promoting excellent quality, customer service, cleanliness, and safety standards to other employees

ACTIVITIES & SEMINARS

Date& Place

Title

April 5-7 2013 Marikina Sports Complex

CFC Youth for Christ 20th International Leaders

Conference Theme: JESUS EXPO: Livin it Up

April 13-15 2012 Aklan State University, Kalibo, Aklan.

CFC Youth for Christ 19th International Leaders

Conference Theme: Almighty

January 21, 2013 LFisher Hotel Bacolod

Hospitality & Tourism Management Regional Summit
Empowering & Harmonizing Touism & Hospitality Stakeholders, keeping the Spirit of Professionalism
July 2013 @ HRM Tourism Center
Success is YOU! Creating your Personal Mission Statement
July 10, 2013 @ HRM Tourism Center
Migration & Human Trafficking
July 6, 2013 @ HRM Tourism Center
Positive Attitude, Values and Work Ethics
July 6, 2013 @ HRM Tourism Center
Effective Communication: Gateway to Personal and
Professional success
July 2, 2013 @ HRM Tourism Center Global Opportunities for Hospitality, culinary, and tourism Student
October 25, 2012 @ Planta Centro Hotel & Residences
Hospitality & Tourism Industry Leaders Inspiring
Students in Redefining Goal
September 2010 @ Planta Hotel & Residences
Front Office, Housekeeping, Food & Beverage Enhancement & Hotel Experience Learning Program
September 9, 2012 @ St Leo the Great Ship
February 2011 @ Plante Centro Hotel & Residences
REFERRALS
Ms. Michelle Masa
The Sylvia Manor Hotel HR Head
San Juan St, Bacolod City
09228613077
Mrs. Leanne Adele L. Linaugo, MBA HRM
Coordinator of Student Activities
La Consolacion College, Bacolod City
Mobile no. (63) 9328427945
Ms. Mary Grace Porceso
Practicum Adviser
La Consolacion College Bacolod
Mobile No. 09328429170

Actual Shipboard Training

Filipino Cuisine Demo Cooking