Ground Services Training

School
VOICEOVER
Ground Services Training School
-a division of Omni Airline Training Academy

Omni Aviation Ground Services Training School offers:

IATA Travel and Tourism

IATA Managing the Travel Business

IATA Passenger Ground Services

Basic and Advance Tariff and Ticketing

Passenger Handling and Services

IATA Travel and Tourism, study the basics of the travel and tourism
industry and understand what it takes to become a successful travel agent.
Improve your customer service and sales skills in order to better advise
clients about when and where to travel based on their needs. Learn how to
provide the best flight, accommodation and tour options, and how to ensure
clients fulfill all necessary travel requirements.
Basic and Advance Tariff and Ticketing, working at the airport, some
may handle ticketing functions. They may also work at an airline ticket office.
Wherein they do: Ticketing, makes or change reservations, answer
reservations by phone, figures fares and handles payments.
IATA Managing the Travel Business, Improve your management skills in
accounting, negotiation, marketing, and product development. Learn and
understand managers roles and responsibilities within a travel agency,
motivate your employees, develop your negotiating skills and
arrange special interest travel and tour production.
IATA Passenger Ground Services learn what it takes to work at one of the
airline industry's most visible airport positions and obtain the skills you need
to provide assistance and related passenger services at the check-in, gate
and concourse of your airport.
The course is designed to complement the training requirements outlined in
the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground
Operations (ISAGO) and the IATA Passenger Services Conference Resolutions
Manual (PSCRM).
The Airline Customer or Passenger Service Agent is most often the first
employee the passenger meets after entering the airport. CSAs or PSAs
provide frontline customer service and are responsible for assisting

Ground Services Training

School
passengers with their travel needs based on standard policies and
procedures.
They work at an airport ticket or check-in counter to provide customer
service to incoming passengers. Responsibilities include a full range of
customer service functions. They assist passengers with tagging luggage and
baggage check in, seat assignment, answers inquiries about flight schedules.
The
agents
also
provide
directions
to
departure
gates.
They may also be stationed at boarding gates at the airport. At the gates,
they are responsible for processing and boarding passengers. This includes
handling seat or schedule conflicts, making boarding announcements,
checking and collecting boarding passes at the boarding gate, and assisting
handicapped passengers as they board or depart the aircraft.
Explore great opportunities in the world of airport ground services.
Go international! Be IATA Certified!

Ground Services Training

School

FLOW OF VIDEO CLIPS

1. Ground Services Training School
1. Logo of Ground Services Training School
2. -a division of Omni Airline Training Academy
2. Logo of Omni Airline Training Academy

3.Omni Aviation Ground Services Training School offers:

IATA Travel and Tourism

IATA Managing the Travel Business

IATA Passenger Ground Services

Basic and Advance Tariff and Ticketing

Passenger Handling and Services

3.Text
4.IATA Travel and Tourism, study the basics of the travel and tourism industry
and understand what it takes to become a successful travel agent. Improve
your customer service and sales skills in order to better advise clients about
when and where to travel based on their needs. Learn how to provide the
best flight, accommodation and tour options, and how to ensure clients fulfill
all necessary travel requirements.
4. Pictures
5.Basic and Advance Tariff and Ticketing, working at the airport, some may
handle ticketing functions. They may also work at an airline ticket office.
Wherein they do: Ticketing, makes or change reservations, answer
reservations by phone, figures fares and handles payments.
5. Pictures
6.IATA Managing the Travel Business, Improve your management skills in
accounting, negotiation, marketing, and product development. Learn and

Ground Services Training

School
understand managers roles and responsibilities within a travel agency,
motivate your employees, develop your negotiating skills and
arrange special interest travel and tour production.
6. Pictures
7.IATA Passenger Ground Services learn what it takes to work at one of the
airline industry's most visible airport positions and obtain the skills you need
to provide assistance and related passenger services at the check-in, gate
and concourse of your airport.
The course is designed to complement the training requirements outlined in
the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground
Operations (ISAGO) and the IATA Passenger Services Conference Resolutions
Manual (PSCRM).
7. Airport time laps
8.The Airline Customer or Passenger Service Agent is most
employee the passenger meets after entering the airport.
provide frontline customer service and are responsible
passengers with their travel needs based on standard
procedures.

often the first

CSAs or PSAs
for assisting
policies and

8.check in counter agents doing actual check-in

9.They work at an airport ticket or check-in counter to provide customer
service to incoming passengers. Responsibilities include a full range of
customer service functions.
9. Check-in counter agent male model with black jacket
10.They assist passengers with tagging luggage and baggage check in, seat
assignment, answers inquiries about flight schedules. The agents also
provide directions to departure gates.
10.Baggage putting on the weighing scale
11.They may also be stationed at boarding gates at the airport. At the gates,
they are responsible for processing and boarding passengers. This includes
handling seat or schedule conflicts, making boarding announcements,
checking and collecting boarding passes at the boarding gate, and assisting
handicapped passengers as they board or depart the aircraft.
11. Boarding gates with passenger
12.Explore great opportunities in the world of airport ground services.
12. Video clips of different airport location. (Pre-dep, boarding
gates, immigration, arrival, conveyor)
13.Go international! Be IATA Certified!

Ground Services Training

School
13.Text