ETERNUS

DX80 S2, DX90 S2,

DX410 S2, DX440 S2 and
DX8700 S2

Support and Maintenance

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

Copyright Fujitsu Technology Solutions, Release April 2012

Content
Maintenance Utilities
Maintenance Operations
Log and Dump Management
System Utilities for User "root"
System Utilities for User "f.ce"

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

Copyright Fujitsu Technology Solutions, Release April 2012

Maintenance Utilities
Overview Screens / Device Status Screens
Preventive Maintenance
Force Disable / Force Enable
Locator LED
Hot Spare Definition
RAID Group Administration / RAID Group Recovering
Volume Administration
Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

Copyright Fujitsu Technology Solutions, Release April 2012

Overview Screen
This screen appears directly after login to the ETERNUS
DX S2 systems
Status of the hardware components
General system information
Global information about RAID Group, Thin Provisioning and
Snap Data Pool

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

Copyright Fujitsu Technology Solutions, Release April 2012

System Information
Top menu Component
Shows details and status information of the ETERNUS DX
Selected objects listed under the column "Category" show information
for the following components
Controller Enclosure and its CMs and CAs
Drive Enclosure and its IOMs
Disks

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

Copyright Fujitsu Technology Solutions, Release April 2012

Enclosures and Disks Overview

Following tasks are available in the Action column
Preventive Maintenance
Force Disable, Force Enable
Remove Disk Drive

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

Copyright Fujitsu Technology Solutions, Release April 2012

Preventive Maintenance
Detach and replace active components showing early signs of
a failure

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

Copyright Fujitsu Technology Solutions, Release April 2012

Force Disable
Disable components forcibly
A degraded sense information is notified and sent to the server

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

Copyright Fujitsu Technology Solutions, Release April 2012

Force Enable
Forcibly enable a component that was earlier removed from
the system

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

Copyright Fujitsu Technology Solutions, Release April 2012

Locator LED
Controls the Identify LEDs on the Operator Panel and on the
CM of the Controller Enclosure
"turn on" (blinking) or "turn off"

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

Copyright Fujitsu Technology Solutions, Release April 2012

Hot Spare Definition

Assign or Release Global Hot Spare Disks
Defined for all RAID Groups of the entire ETERNUS DX S2 system

Assign or Release Dedicated Hot Spare Disks

Defined for one selected RAID Group only

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

RAID Group Administration

Create a new RAID Group
Expand a RAID Group
Check the RAID consistency and perform data verification
Create Volumes

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

RAID Group Recovering

RAID Group can be recovered by executing one of the
following functionalities
Force recovery (Data is recovered)
Data reliability can be verified after the ETERNUS DX recovers from an error
status , for example from a Machine Down status

Recovering by Disk maintenance (Data is not recovered)

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Volume Administration
"Category" provides the performance administration of
volumes
"Action" provides all administration tasks for a selected Volume
or Group of Volumes
Including the administration of the Thin Provisioning Volumes and Snap
Data Volumes

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Maintenance Operations
Start / End Maintenance
Add Drive Enclosure
Exchange CM Memory DX80 S2 / DX90 S2
Add CM Memory DX400 S2 and DX8700 S2
Add Channel Adapter
Remove Disk Drive

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Start / End Maintenance

This function must be enabled for operations like
"Preventive Maintenance", "Force Disable" and "Force Enable"
Selecting "Start/End Maintenance" suppresses/releases all system error
messages
The maintenance status appears at the upper right corner of the window

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Add Drive Enclosure

Add Drive Enclosure without shutting down the ETERNUS DX
system
An instruction wizard will guide through the installation
Click icon "Component" select the appropriate DX system in the column
"Category" and in the column "Action" click the icon "Add Drive Enclosure"

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Exchange CM Memory DX80 S2 / DX90 S2

Change cache memory without stopping operation
Dual CM configuration with CM overlapping Multipath is a pre-requisite
Maximum one DIMM per CM
2 GB for DX80 S2 and 4 GB for DX90 S2

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Add CM Memory DX400 S2 and DX8700 S2

Add additional memory capacity without stopping operation
A wizard guides you through the procedure
CM overlapping Multipath is a pre-requisite
ETERNUS DX400 S2 and DX8700 S2 systems allow a cache
configuration with mixed DIMM sizes

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Add Channel Adapter

Add Channel Adapters without stopping operation
Dual CM configuration with CM overlapping Multipath is a pre-requisite

CAs with the same adapter topology type are fitted in pairs
Different CA topologies are supported within the same ETERNUS DX S2

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Remove Disk Drive

Always use the ETERNUS Web GUI or CLI to remove an
inventoried disk drive
First the target disk must be removed from any RAID or Hot Spare
configuration
This feature permanently removes the disk from the configuration
Disk drives must be removed one at a time

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Log and Dump Management

Error Statistics - IOM6
Error Statistics - Disks
System Event Dump
Event Log / Export Log
Export Panic Dump
Export G-List
Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Error Statistics - IOM6

Error statistics of the IOM6
For example error counts that occurred at the backend SAS path
For the CM and CA modules there are no error statistics available
Performance Information is available

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Error Statistics - Disks

Tracking of disk error conditions
To clear disk error information, tick the check box of the disk and select
"Clear Error" in the right "Action" column
Selecting "Clear All Error" clears all disk error information

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

System Event Dump

Administration of the Event Notification
Display and delete Event log information
Export and delete Log
Export CM Panic Dumps and Disk G-Lists

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Event Log
Event history information such as volume creation or module
failure
Entries are stored in a ring buffer with maximum of 400 log entries
Up to 400 last events

"Delete" button clears the log

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Export Log
Export or delete internal logs
Segment size of the exported file and the time range of logs can be
specified
By clicking the "Delete" button all internal logs can be deleted

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Export Panic Dump

Export (save) CM Panic Dumps
Each CM can reserve up to two Panic Dumps
If two or more CM failures occur, the newest and the oldest Panic Dumps are
kept

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Export G-List
Export (save) information of G-List (Growth-List) and Nonmedium Error Counts that are recorded in the disk
management area of each disk

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

System Utilities for the User "root"

Shutdown/Restart System
Export ETERNUS Configuration
Backup ETERNUS Configuration

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

System Utilities for the User "root"

Shutdown and Restart of the ETERNUS DX system
Backup Configuration
Export Configuration

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Shutdown/Restart System
Shutdown or reboot
Normally these tasks are rarely necessary because all hardware
activities can be done online

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Export Configuration
Save the ETERNUS DX configuration information in an
external user-specified folder
The configuration information is saved in binary format
It is recommended to export the ETERNUS DX configuration before and
after the configuration is changed
This saved data file can be used to recover a critical problem later

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Backup Configuration
Save the configuration settings
Up to four configurations can be saved and later applied to the
ETERNUS DX S2 system
It is recommended to save the configuration every time the configuration
is changed

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

System Utilities for the User "f.ce"

Apply Configuration
Initialize BUD
Clear Sense Data
Recovery Utilities
Diagnosis Disk Drives

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Apply Configuration
The default user account "f.ce" can apply a selected
configuration setting
One of the last three configurations
One of the four backup generations
An exported configuration file

Two methods to apply: "Restore" and "Initialize"

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Initialize BUD
All firmware archives, internal logs and Panic Dumps of the
ETERNUS DX S2 are deleted
Currently active firmware needs to be re-registered after the
initialization

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Clear Sense Data

Delete all statistical information and sense data
It is a recommendation to delete this information after maintenance tasks
This prevents the ETERNUS DX from sending out unnecessary error
reports

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Recovery Utilities (1)

Reset Backup and Restore Fail
Recovery starts depending on the ETERNUS DX system status
Status "Backup Fail" occurs on an ETERNUS DX system that cannot start up
because an error occurred during a power failure or while turning off
Status "Restore Fail" occurs on an ETERNUS DX system that cannot start up
because an error occurred while turning power on

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Recovery Utilities (2)

Force write back
Forcibly write back all user data that are left in the cache of the CM
Use this function when data in the cache could not be automatically written
back to the disks

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Recovery Utilities (3)

Force Restore
Forcibly restore cached user data that was backed up from the cache to
the BUD during a mains power failure
If for example the ETERNUS DX has status "Not Ready", the user data on BUD
will not be restored automatically to the cache when mains power is restored

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Recovery Utilities (4)

Reset Machine Down Recovery Fail
Saving cached data when both CMs are simultaneously offline
Clears the internal ETERNUS DX status "Machine Down"

To finish off recycle the power

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012

Recovery Utilities (5)

Reboot All CMs
Do not use this function unless a specific instruction is given by the back
level support
This is a function to reboot all CMs in order to recover from Machine Down
Reboot will be performed in 30 seconds after executing this command

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Diagnosis Disk Drive

Diagnosis of selected disks
This feature can be used after capacity expansion with new disks
Running the diagnostics has an impact on the internal performance and it
can take a long time to complete

Support and Maintenance

DX80 S2, DX90 S2, DX410 S2, DX440 S2 and DX8700 S2

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Copyright Fujitsu Technology Solutions, Release April 2012