Knowledge Transfers Within The Organizations: Mr. Dieter Hovorka

Knowledge Transfers within
the Organizations
Mr. Dieter Hovorka
Chief Technology Officer | Strategic Alliances
Skillz Middle East FZ LLC
2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com
INTRODUCTION
Dieter Hovorka, Chief Technology Officer
Born in Vienna, Austria

Living since over 6 years in Dubai
10+ Years working in Middle East
20+ Years in IT Industry across the Globe
Holding various management positions CEO, CTO, CMO, Quality Management
Specialist in eLearning, Wkfw, eForms, ECM, BPM, CRM, CMS, WxM, UX
3 Facts about Austria:
The fastest growing tourist destination in ME
Over 35 Million visitors in 2012
Vienna has ranked first among the worlds best cities to live in for the last six
years in the Mercer Quality of Living survey
Who we are, Skillz Middle East
BASED IN DUBAI
OVER 20 YEARS
OF EXPERIENCE
INTERNATIONAL
TEAM WITH SKILLS
www.skillzme.com
Agenda
Knowledge Management
Chief Knowledge Officer
Middle East Market
Increasing people skills
Tools and solutions
Challenge of Organizations
and todays economy abbreviation
DAM
DXB
ECM
ROI
RTA
DMS
B2BEE
ILT
GOVAUH HHB2C
ENGCAPEX
WBT
FBMD
PO
CIOBI OPEX AICC
UAEEPSS
SCORM
DR HR CMOAA PDFTCO
SME
MS
KM
EMEA CSR
CMSWYSIWIG
CRM FI SAPBO
LOL
RFP
EU
VLEC2GQoSUSCSS
WWW
ERP B2G
PAXF2F LMS
Successful Knowledge Management
What does it really take ?
CKO
The Role of the Chief Knowledge Officer
CKO
A chief knowledge officer (CKO) is an

organizational leader, responsible for ensuring that
the organization maximizes the value it achieves
through "knowledge".
Do You Need a CKO?:

(Chief Knowledge Officer)
Yes ... If
You Want To
Maximize the returns on your investment in
knowledge - people, processes and intellectual
capital
Exploit your intangible assets e.g. know-how,
patents, customer relationships
Repeat your successes and share best practices
Improve your innovation - the commercialization
of ideas
Avoid knowledge loss and leakage after
organizational restructuring.
Do You Need a CKO?:

(Chief Knowledge Officer)
No ... If
Knowledge is not important to your business (but 92 per cent

in a recent survey said they were in a knowledge intensive
business
You are content to leave it to local initiatives and hope it
comes good
A culture of knowledge sharing pervades and systematic
processes are in place
Knowledge leadership comes from the top and is
passionately pursued
Everybody has development of knowledge in their job plans
Your performance monitoring system explicitly has a
knowledge dimension.
CKO responsibilities include such things as:

Collecting relevant data that is useful
for the organization as knowledge
Developing an overall framework that
guides knowledge management
Actively promoting the knowledge agenda within
and beyond the company
Overseeing the development of the knowledge
infrastructure
Facilitating connections, coordination and
communications
Roles a CKO must play
CKO as Knowledge-sharing Icon

CKO as Trust Steward
CKO as Total Trainer
CKO as Techno Nerd
CKO as Number-crunching Accountant
Knowledge Management Initiative
top management needs to create and share a vision

the vision is the long-term strategy
core beliefs and values of the organization
CKO to carry it out
employees to participate in the change process
accept the change process
views of the employees in the organizations should
be considered
Knowledge life-cycle
Source: Deloitte
What Should You Do?

1. Think about what knowledge is crucial
to your business success
2. Who has this knowledge? How quickly
can key personnel access it?
3. Assess how well you manage, develop and exploit
this knowledge
4. Consider who is responsible for maximizing its
value to the business
5. Task a person or team to provide a framework for
action.
Where is knowledge today

Information Silos
db
File Server
DMS
CRM
Web DAV
ECM
KM in Enterprise Environment
Knowledge Management Platform

(services around information)
File Server
DMS
ECM
Web DAV
CRM
HCM / HR
Sample
Q: Engineering and Operations,

where is the knowledge ?
Sample: Knowledge in Operation

Operations
Establish steady state processes

Change state processes
Asset start up and shutdown
Planned Maintenance
Planned maintenance Schedule
Work Instructions
Work scheduling
Parts procurement
Work Supervision
Work completion reports
As-Built updates
Reactive Maintenance
Problem assessment
Work Instructions development
Work scheduling
Parts procurement
Work Supervision
Work completion reports
As-Built updates
HS&E
Management of change
Establish Environmental
Standards
Establish safe operating
conditions
Monitor safety operations
Establish Emergency
Procedures
Hazmat storage and removal
procedures
Incident Reporting
Medical Procedures
Training records and
certifications
Change analysis, high level

impact and cost and ROI
Change review and approval
External supplier process
Construction
Documentation
Procurement
Assess planned and reactive

parts requirements
Establish Suppliers
Create POs
Monitor Invoices
Regulatory standards
Monitor OSHA/ISO/RISSB
regulations
Standards creation &
distribution (SOPs)
Regulation auditing
Remember
Every Industry has its own focus point
How to distribute the skills of knowledge in an

organization ?
Yesterday
Knowledge sharing in family over generations
Today
How it happens today in Organizations

Future eLearning vs Social Media
Managed environment
Corporate content
Business relevant training
Certified training
Knowledge training
Secured
Unmanaged environment
Global reach
Informational
Not Certified training
Product update / Rapid eLearning
Limited security
eLearning Market Middle East
Source: decebo
eLearning Market Asia
Source: decebo
Type of eLearning
Informative
Rapid eLearning
Broadcasting
Information
(News)
Critical Knowledge
Sharing
(Training)
Instructional
Develop Skills full

certified
(LMS)
months
weeks
days
hours
eLearning with Adobe Connect Pro
Adobe Connect Pro enables high-impact web conferencing and eLearning

Everyone can access meetings and training without downloading plug-insMeeting Room for
every member of your organization
The model, real life
Virtual Classroom vs on-demand

Adobe Connect Pro
Create / Present / Record
Upload
Use on-demand
The eLearning Platform
Adobe Connect Pro

Extract of features
Mobile learning
from virtually
any device
Deliver training
from virtually
any mobile
device
Course catalog
Template-based
email content
and triggers
Instant access
with no client
downloads for
desktops
Reusable
learning assets
and content
libraries
Leverage
existing content
Author once
and publish
across devices
Adobe Connect Pro

quick look
File Server
DMS
ECM
Web DAV
CRM
eLearning
HCM / HR
Creating engaging eLearning Content
From presentation of content
Adding Audio
Adding Video
Digital Assets enhance your powerful

eLearning content
IT-Manager Challenge
Content by Type
Managing Digital Assets
On Creation
On Storage
DAM
File Server
DMS
ECM
Web DAV
CRM
eLearning
HCM / HR
Knowledge Management and

Information Governance
A Key Enterprise Challenge
Business
Legal
Why ?
protect copyrights
protect the knowledge
and skills
protect the company
against competition
protect data
protect processes
protect information
Why ?
protect copyrights
protect the knowledge
and skillsThe mission protect information
protect the companyat the source
against competition
protect data
protect processes
protect information
Security
DAM
File Server
DMS
ECM
Web DAV
CRM
eLearning
HCM/HR
Working with Knowledge
Dependencies on Technology
presentation, access and search
New Content Types emerging

Communities
Podcasts
Social Networks
Videocasting
Social Bookmarking
RSS
Folksonomies
AJAX
Wiki
Blogs
Aggregators
Widgets
Quality of Information
Relation
Dependencies
Recommendations
Semantic Cloud
Quality of Information
Relation
Dependencies
Information
Recommendations
Semantic Cloud
Summary
Knowledge Management is a mission

Knowledge Management strategy is a good start
Knowledge sharing is a must
Knowledge sharing is not a risk
Knowledge comes in many formats
Knowledge for smarter people
Knowledge for smarter organizations
Information & Skills make Knowledge

Q&A
Mr. Dieter Hovorka
Chief Technology Officer | Strategic Alliances
Skillz Middle East FZ LLC
dieter@skillzme.com | +971 56 101 2480

Knowledge Transfers Within The Organizations: Mr. Dieter Hovorka

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Knowledge Transfers within

Born in Vienna, Austria

Who we are, Skillz Middle East

Successful Knowledge Management

What does it really take ?

The Role of the Chief Knowledge Officer

A chief knowledge officer (CKO) is an

Do You Need a CKO?:

Do You Need a CKO?:

Knowledge is not important to your business (but 92 per cent

CKO responsibilities include such things as:

Roles a CKO must play

CKO as Knowledge-sharing Icon

Knowledge Management Initiative

top management needs to create and share a vision

What Should You Do?

Where is knowledge today

Knowledge Management Platform

Q: Engineering and Operations,

Sample: Knowledge in Operation

Establish steady state processes

Change analysis, high level

Assess planned and reactive

Every Industry has its own focus point

How to distribute the skills of knowledge in an

Knowledge sharing in family over generations

How it happens today in Organizations

Future eLearning vs Social Media

eLearning Market Middle East

eLearning Market Asia

Develop Skills full

eLearning with Adobe Connect Pro

Adobe Connect Pro enables high-impact web conferencing and eLearning

The model, real life

Virtual Classroom vs on-demand

The eLearning Platform

Adobe Connect Pro

Adobe Connect Pro

Knowledge Management Platform

Creating engaging eLearning Content

From presentation of content

Digital Assets enhance your powerful

Managing Digital Assets

Knowledge Management Platform

Knowledge Management and

A Key Enterprise Challenge

Knowledge Management Platform

Working with Knowledge

New Content Types emerging

Knowledge Management is a mission

Information & Skills make Knowledge

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