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Human Resource Management: The Association of Business Executives QCF
Human Resource Management: The Association of Business Executives QCF
QCF
1.
2.
Read the instructions at the top of each section carefully.
The number of questions you have to answer is marked clearly at the top of each section.
Do not answer more questions than instructed.
3. The number of marks per question may vary. Marks for subdivisions of questions and the
total marks for each question are shown in brackets after the question.
4.
No books, dictionaries, notes or any other written materials are allowed in this
examination.
5.
Calculators, including scientific calculators, are allowed providing they are not
programmable and cannot store or recall information. Electronic dictionaries and
personal organisers are NOT allowed.
6. Candidates who break ABE Examination Regulations, or commit any misconduct, will be
disqualified from the examinations.
7.
26 marks
13 marks each
26 marks
12 marks each
24 marks
12 marks each
24 marks
5HRM0613
13 marks each
ABE 2013
100 marks
F/502/4804
(b)
Identify and describe three ways in which the HR function can positively contribute
to sustained improvements in organisational performance.
(9 marks)
(Total 13 marks)
(7 marks)
(b)
Describe three actions an employer can take to promote equal opportunities and
diversity in the workplace.
(6 marks)
(Total 13 marks)
Q3
Explain the role of each of the following in the effective management and development of
people:
(i)
(3 marks)
(ii)
(5 marks)
5HRM0613
(5 marks)
(Total 13 marks)
SECTION B
You must answer ANY TWO questions in this section. DO NOT answer ALL THREE
questions.
Each question carries 13 marks.
Section B is worth 26% of the total marks available for the paper.
Q4 (a) Briefly describe the importance of Human Resource (or Workforce) Planning to an
organisation.
(4 marks)
(b)
An organisations Human Resource Plan shows that it will have a shortage of staff
and skills.
Describe three actions that may be taken to resolve this shortage, making sure that
you give sound business-related arguments to support your answer.
(9 marks)
(Total 13 marks)
Q5 (a) Outline seven key stages of the recruitment and selection process.
(7 marks)
(b) Identify two external recruitment sources that you would use to fill the job of an
Office Administrator. Give reasons for your choices.
(6 marks)
(Total 13 marks)
Q6
You are the Human Resources Manager for a large company. The manager of the
Customer Services Department is recruiting three new members of staff to join her team.
She is planning to use one-to-one interviews as the sole selection method.
(a)
Briefly describe three typical problems of one-to-one interviews.
(6 marks)
(b)
Identify one selection method other than the one-to-one interview and explain how
this method may overcome the problems of one-to-one interviews.
(7 marks)
(Total 13 marks)
END OF SECTION B
MAXIMUM MARKS FOR SECTION B: 26
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[Turn over
SECTION C
You must answer ANY TWO questions in this section. DO NOT answer ALL THREE
questions.
Each question carries 12 marks.
Section C is worth 24% of the total marks available for the paper.
Q7
You are responsible for a training programme designed to improve the skills of customer
service staff.
Identify two on-the-job and two off-the-job training methods that could be used on this
programme. Give reasons to show how the effectiveness of these training methods can
be maximised.
(12 marks)
(b) Describe three problems that can arise in the appraisal process.
(6 marks)
(6 marks)
(Total 12 marks)
(6 marks)
(b) Outline and explain one benefit and one problem associated with linking employee
pay to performance.
(6 marks)
(Total 12 marks)
END OF SECTION C
MAXIMUM MARKS FOR SECTION C: 24
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SECTION D
You must answer ANY TWO questions in this section. DO NOT answer ALL THREE
questions.
Each question carries 12 marks.
Section D is worth 24% of the total marks available for the paper.
Q10 (a)
Briefly explain why many employers seek to involve their employees in the decisionmaking processes of the organisation.
(4 marks)
(b)
Describe four employee involvement techniques.
(8 marks)
(Total 12 marks)
Q11 (a)
Describe four benefits that an organisation gains if it has a positive employer brand.
(8 marks)
(b)
Briefly explain why some organisations may not be concerned with having a positive
employer brand.
(4 marks)
(Total 12 marks)
Q12
Describe the key features of a Learning Organisation.
END OF SECTION D
MAXIMUM MARKS FOR SECTION D: 24
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(12 marks)
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